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[Q] Broken the glass on my Captivate

This literally happend about 3 minutes ago. My dog bolted for the door and took out my legs from behind me which sent my phone flying out of my hand. It looks like just the glass is broken as the screen and touch screen still work perfectly.
So has anyone replaced the front screen? Is it replaceable? This pisses me off to no end as the phone didnt have a single mark or scratch on it and I just got approved for a brand new replacement to be picked up tomorrow at my local ATT store, to remedy the random shut off and random search key press.

I thought the Gorilla glass is unbreakable!!!!????

saint168 said:
I thought the Gorilla glass is unbreakable!!!!????
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<shrug> I've hit mine many times with a 20 pound sledgehammer and it looks like new.

It is replacable just have to order a screen and follow a guide
Sent from my SPH-P100 using XDA App

$89.99! Only paid $79.99 for it in the first place! Ahh well.
Damn dog.

As I was already approved for replacement, do you think ATT will still swap it?

Not with damaged glass. I'd pay 87 to fix it n a heart beat
Sent from my SPH-P100 using XDA App

Yeah and if I call and ask, it'll be on file so I'll never get to replace it if need be in the future.
Wonder if I could pull the glass from a non functioning demo version. Or is the glass not just a cover?

Nope, its a pretty involved process requiring a complete teardown

accidental damage insurance
you better get it! $5 a month!

Any recommended places to purchase a screen from and where can I find a good guide. There are a few out there, but as we all know, not everything is created equal.

If you go to an AT&T store it probably won't end up being on file (you don't even have to tell them who you are if they say "no"). Also, since gorilla glass is supposed to be nearly indestructible, it doesn't hurt to try to get it replaced under warranty (sounds like a manufacturing flaw/defect to me), the worst they can do is tell you "no."

bmunday said:
you better get it! $5 a month!
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$5 per month plus a $90 deductible to replace the phone... $5 x 24 mo. = $120 + $90 = $210. I guess $210 is cheaper than buying a replacement off-contract, but $90 for a new piece of glass is a better deal...

With a deductable it adds up. I always fix them myself when they break a lot cheaper
Sent from my SPH-P100 using XDA App

We are a repair center located in St. Louis. We just started doing some mail in repairs. I have a captivate, thats how I saw your post. Can I post a link to our website or will I get in trouble for spam?

slippery grip -> cracked screen

Pretty sure most of you can tell where I am heading with this thread based on the title. I personally find the One S has a rather thin and slippery grip on the side, and I am wondering if the fellow One S owners share similar sentiments.
I had the phone for about 2.5 weeks or so, and was totally loving it, except the fact that I always had a hard time getting a good grip with the phone in my hand. One day, I accidentally dropped the phone, from maybe not more than 3ft high. And unfortunately the screen completely cracked. I was extremely upset, partially at myself for not using a screen protector, but more so at HTC.
Phone is not covered by T-mobile's warranty (no insurance), HTC could not even give me a quote for repair due to the phone was just released. So now I have arguably the latest and best android phone in the market collecting dust at home.

Sorry to hear, dude - was this the grey version?
I don't think a screen protector would have helped you as they're more to protect from scratches, not impact.
Did you buy it with a credit card? If so, you may have insurance without even knowing it.

Dude thats so bad
I new i would break my phone if i didnt get a case... after a few minutes it was slipping out of my hand...
The design is awesome, but they should have implemented so rubber grips down the sides or something..
Anyway, if you do get it fixed...... GET A CASE !! its the best thing i ever bought

Check the House Insurance (if you have it) you may be covered....mine is!
Edit:
Ebay are selling the screens

I know Discover cards have a insurance clause on some of their stuff so you should check that out like the other guy said . . but yea it's slipped out of my hands onto my jeans countless times because of the lack of grip lol .. that's why i bought a case first thing ..and as for screen protectors i've cracked 3 phones with them on (one with a case on as well) so they don't really help from drops and places should tell you that when you buy it too

Can u post a pic of the damage
sent from a guy living in a van down by the river

I dropped phone 2 times but I'm extremely lucky nothing major at all I bought case today but ya it's a bit slipper nexus s was worst
Sent from my HTC VLE_U using XDA

I just got my New One S today as I bricked mine.
:'(

My wife just dropped her One S.... Screen cracked but I'm within the 14 day insurance purchase from T-Mobile. Just got off the phone and within a few weeks we'll warranty the phone. Looking at about 100-120 after all it's a said and done. Needless to say we're lucky on this one.
Sent from my HTC VLE_U using XDA

I dropped my iphone4 a countless of times on concrete and the glass never shattered. I dropped my 1S a couple of times already on ceramic tiles and still nothing except that MAO paint problem.
I think cases are butt ugly and a waste of money. I wouldn't even go for the 1S if I was going to use a case. Seriously put a 1S in a case and what does it have over the SGS3 or the 1X?
Anyway just my opinion

i actually dont believe in phone case either becuz i think they make the phone look ugly and bulky, thus ive never bought phone cases.
however, due to this phone being so thin and slippery, I felt like a grippy phone case is a must have. after surfing around the web for a little while, i found diztronic matte back phone case. Just got the case today and i love it!
high quality case, its made of TPU so it has a good amount of grip. All the holes are cut out perfectly (it doesnt cover any speaker/mic/sensor opening). The case is also thin so it doesnt make my phone bulky (sure it makes ur phone look a little thicker, but it's not a bad compromise at all). And last but not least, i really dig the look of the case, very well designed in my opinion. It also come with a screen protector in case anyone needs one.

And this is exactly why I'm putting a case on my phone for the first time ever. Sorry to hear about your phone mate.
Sent from the future using the Tardis

I've checked online and seen it listed but can I just verify that this phone has Gorilla Glass 1/2? Obviously, that doesn't make it crack proof but I work construction and end up putting my phones through their paces and found that my Milestone (Gorilla Glass) held up a fair bit better than my Desire Z (no Gorilla Glass).
And yes, in my situation a case (And insurance) is a necessity on a three year contract.

I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...

Get one of these TPU cases, very minimal and offers a good grip, easy to take on and off and has a ever so slightly raised edge around the front so even if you drop it face first the screen won't impact any surfaces. I got the clear one with the curved sand blasted part. I think I paid like $9 shipped and it came within a week.

Thanks
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.

kpnyc said:
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
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Click to collapse
I doubt HTC is going to help you. You dropped it, and therefore are responsible. Yeah, it SUCKS.
Also, I'm surprised that this screen is Gorilla Glass, based on these reports of cracking. What's the point of Gorilla Glass if it breaks just as easy? I know it's scratchproof, but it's also supposed to be much more resistant to breaks.

arpheztwig said:
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
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Click to collapse
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit

icecicle04 said:
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
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Very hard to read and comprehend, mate... Something about paying money to... overheat... water...

chic.geek said:
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
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Click to collapse
It's what they SHOULD be doing..seriously. But to explain the process:
Call tmobile
Ask for technical support
Tell them "i don't know what's wrong with my phone, the touch screen isn't working on certain parts and it keeps freezing and calling people on its own" or make up any other non physical issue you can think of.
They'll make you trouble shoot the phone and just play dumb and stick to your "my phone isn't working" excuse
Then the technical support person will tell you "okay, we're going to send you a phone exchange and you just send back the one with issues" they'll ask you if the phone has any PHYSICAL or WATER damage... SAY NO. They'll tell you if they find any damage they will charge you ___ which as the previous poster stated is A LOT cheaper charge than anything the insurance or htc or anyone else will bill you for. You might have to pay for the shipping of the new exchange and that's it.
(and if you end up getting nervous about this and chicken out when the new phone gets to you... just send the same phone back... tmobile sends you a little white box and inside that white box is the shell of the "new" phone with a pre labeled mailing slip and a little sticker to seal the box up again...no big deal)
Make sense?

LG Screen Repair

So on day 4 of using my Nexus 5 I cracked the screen pretty badly. It was sitting on the edge of my dining room table and I hit it up into the air. It did one rotation and landed on a plate. I'd say the total fall couldn't have been more then 5 or 6 inches... The screen was totally smashed. :crying:
Anyway I've just sent it into LG for repair. The return process was pretty smooth but the CS Rep would not give me a quote or any idea what the replacement cost would be. I should hear from them in a few business days with a price. Anyone in the same boat?

stangy said:
So on day 4 of using my Nexus 5 I cracked the screen pretty badly. It was sitting on the edge of my dining room table and I hit it up into the air. It did one rotation and landed on a plate. I'd say the total fall couldn't have been more then 5 or 6 inches... The screen was totally smashed. :crying:
Anyway I've just sent it into LG for repair. The return process was pretty smooth but the CS Rep would not give me a quote or any idea what the replacement cost would be. I should hear from them in a few business days with a price. Anyone in the same boat?
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Click to collapse
Did you have a case/ a screen protector on? I'm sorry to hear that.
According to iFixit "The glass and LCD are fused to the display frame. Fixing broken glass will be either expensive or very difficult."
Might as well just invest in another one or another phone.

yatheiko said:
Did you have a case/ a screen protector on? I'm sorry to hear that.
According to iFixit "The glass and LCD are fused to the display frame. Fixing broken glass will be either expensive or very difficult."
Might as well just invest in another one or another phone.
Click to expand...
Click to collapse
No case. Although I never had one on my Nexus 4 or Galaxy Nexus and they got through some drops ok. I think the difference here is the edge to edge glass. Even a small hit on the edge will crack the screen. Trust me there will be a case on it if I ever get it back.
I am guessing that it will be at least $150 based on iFixit and some quotes I've seen from the Nexus 4 thread. I'll update everyone when I get a price.

Pay with a credit card? Unless you have a poverty card, there is a good chance your card will have 90 day purchase protection and will cover the cost of the replacement.

Well I just got a notification that fedex delivered my phone to LG Repair facility. Now just waiting for a phone call.
Has anyone else received a quote on a screen replacement yet?

stangy said:
Well I just got a notification that fedex delivered my phone to LG Repair facility. Now just waiting for a phone call.
Has anyone else received a quote on a screen replacement yet?
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Click to collapse
Hello, I m realy wondering how LG can repair your screen without giving you any kind of pre invoice???
I can anderstand that like dead HDs, they can't say how it would cost before examine it but then they must call you back to ask you if you accept the price!
Unless they have done it for free....

bleuxeon said:
Hello, I m realy wondering how LG can repair your screen without giving you any kind of pre invoice???
I can anderstand that like dead HDs, they can't say how it would cost before examine it but then they must call you back to ask you if you accept the price!
Unless they have done it for free....
Click to expand...
Click to collapse
Yes my understanding is that they will call me first with a price before repairing it. If I accept they will fix it. If not they will send it back.
I really don't have any choice tho really. If its anything less then the 350 I paid for it Ill probably get it fixed. Other then the cracked screen its a brand new phone.

Well I got the quote from LG. It's $146 dollars to repair the screen. Not too bad I guess.

Moto X2 Screen Replacement Cost?

my moto x2's screen is smashed badly, it needs to be replaced.
its under warranty. what are the charges for screen replacement in India (Pune)?
is it worth ?

sid.8491 said:
my moto x2's screen is smashed badly, it needs to be replaced.
its under warranty. what are the charges for screen replacement in India (Pune)?
is it worth ?
Click to expand...
Click to collapse
I have just replaced my screen+frame after a double drop smashed it completely. I contacted Motorola Support and while my phone too was under warranty, it doesn't cover accidental damage to the screen through being dropped. I was quoted an eye watering £200 to send my phone to the repair facility in Germany to have the screen replaced and couriered back to me in the UK. Negotiations failed!
This all at the same time the Moto X 2014 was reduced on the Moto UK website to £229 for the same spec and options as my handset. Absolute madness!
By comparison, An Apple iPhone 6 screen replacement directly through Apple costs approx £86.44 without their Apple Care package, £55 if you have Apple care. Motorola are ripping customers off with their repairs.
So what I have done is purchase a genuine screen replacement from a US based reseller on eBay. This cost £72 + £20 postage and £15 import tax, so £107 in total. I performed the repair myself, heating up the rear cover (bamboo) first to make it easier to remove, as there is a lot of adhesive! Thankfully there was no damage and could be re-applied. There are 18 T4 screws to remove, a couple of connectors for the battery, LCD etc.. the whole thing just lifts apart after that. Quite easy really!

middlep1 said:
I have just replaced my screen+frame after a double drop smashed it completely. I contacted Motorola Support and while my phone too was under warranty, it doesn't cover accidental damage to the screen through being dropped. I was quoted an eye watering £200 to send my phone to the repair facility in Germany to have the screen replaced and couriered back to me in the UK. Negotiations failed!
This all at the same time the Moto X 2014 was reduced on the Moto UK website to £229 for the same spec and options as my handset. Absolute madness!
By comparison, An Apple iPhone 6 screen replacement directly through Apple costs approx £86.44 without their Apple Care package, £55 if you have Apple care. Motorola are ripping customers off with their repairs.
So what I have done is purchase a genuine screen replacement from a US based reseller on eBay. This cost £72 + £20 postage and £15 import tax, so £107 in total. I performed the repair myself, heating up the rear cover (bamboo) first to make it easier to remove, as there is a lot of adhesive! Thankfully there was no damage and could be re-applied. There are 18 T4 screws to remove, a couple of connectors for the battery, LCD etc.. the whole thing just lifts apart after that. Quite easy really!
Click to expand...
Click to collapse
please provide link for genuine screen replacement. i would also need to check if its available in India

sid.8491 said:
please provide link for genuine screen replacement. i would also need to check if its available in India
Click to expand...
Click to collapse
This is the one I bought, there are others available from different US resellers:
http://www.ebay.co.uk/itm/151642165201
There are slightly cheaper options that you can get from China and Hong Kong too. I went for the US seller because of the speed of delivery to the UK and I had slight worries whether the China based screens where genuine or not.

Moto X2 glass replacement
sid.8491 said:
please provide link for genuine screen replacement. i would also need to check if its available in India
Click to expand...
Click to collapse
I got it replaced for Rs4000 in New Delhi and its looking superb. Im in love with it. And its worth getting the glass changed on the phone if the display is not broken. Let me knw if you want to get it replaced?

Sidd07 said:
I got it replaced for Rs4000 in New Delhi and its looking superb. Im in love with it. And its worth getting the glass changed on the phone if the display is not broken. Let me knw if you want to get it replaced?
Click to expand...
Click to collapse
i think my display is also broken. no display!!

Sidd07 said:
I got it replaced for Rs4000 in New Delhi and its looking superb. Im in love with it. And its worth getting the glass changed on the phone if the display is not broken. Let me knw if you want to get it replaced?
Click to expand...
Click to collapse
where in delhi?

roddem said:
where in delhi?
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Click to collapse
Karol Bagh, New Delhi

This might be too late, but check this out http://www.androidpolice.com/2014/0...ement-for-your-custom-moto-xs-cracked-screen/

Did the screen you ordered already come with everything in one piece? (LCD, touch, glass, maybe other parts to make it all fit, etc)

Don't throw away your money in replacing/repairing the screen! It did it twice and highly regret it. Seems like the screen is breaking on it's own! Such an expensive phone with such an incredibly fragile screen....no case, bumper, protection or a thousand pillows will save your moto x screen from breaking. As usual: Motorola does not care about that = biggest dissapointment to me
Sent from my XT1092

mondcg said:
Don't throw away your money in replacing/repairing the screen! It did it twice and highly regret it. Seems like the screen is breaking on it's own! Such an expensive phone with such an incredibly fragile screen....no case, bumper, protection or a thousand pillows will save your moto x screen from breaking. As usual: Motorola does not care about that = biggest dissapointment to me
Sent from my XT1092
Click to expand...
Click to collapse
What if you cared about your phone instead of moto?

moto x2 screen repair
roddem said:
where in delhi?
Click to expand...
Click to collapse
I am in mumbai and want to do it in mumbai any chance that I can do it in 4000

i only buy from here, they are legit and i've bought tons of screens from them.
http://www.etradesupply.com/motorola/android-models/motorola-moto-x-1-xt1096.html

Bought a U.S.cellular used phone and swap the screen.
Sent from my XT1097 using Tapatalk

I'm thinking of replacing myself, anyone got experience of picking up bad screens off ebay?
This looks Chinese but feedback seems good - http://www.ebay.co.uk/itm/172182739756
This one looks reputable but not sure it's worth spending 100 quid on this phone now, although I don't have any complaints with it, yet - http://www.ebay.co.uk/itm/172221035417

middlep1 said:
I have just replaced my screen+frame after a double drop smashed it completely. I contacted Motorola Support and while my phone too was under warranty, it doesn't cover accidental damage to the screen through being dropped. I was quoted an eye watering £200 to send my phone to the repair facility in Germany to have the screen replaced and couriered back to me in the UK. Negotiations failed!
This all at the same time the Moto X 2014 was reduced on the Moto UK website to £229 for the same spec and options as my handset. Absolute madness!
By comparison, An Apple iPhone 6 screen replacement directly through Apple costs approx £86.44 without their Apple Care package, £55 if you have Apple care. Motorola are ripping customers off with their repairs.
So what I have done is purchase a genuine screen replacement from a US based reseller on eBay. This cost £72 + £20 postage and £15 import tax, so £107 in total. I performed the repair myself, heating up the rear cover (bamboo) first to make it easier to remove, as there is a lot of adhesive! Thankfully there was no damage and could be re-applied. There are 18 T4 screws to remove, a couple of connectors for the battery, LCD etc.. the whole thing just lifts apart after that. Quite easy really!
Click to expand...
Click to collapse
How is the quality? same as original? what about the colors, contrast, etc?

Phone scratched out of the box

I have a 1/8" hairline scratch in the lower left quadrant. I'm going into a Verizon store on the 11th to exchange it. Some quality control Samsung has.

I know that it sucks for you but you have to think that even if 10,000 phones have a scratch that is a very small percentage compared to what is made. Nothing is perfect. Good luck with your exchange, hopefully the next one is okay

Good luck.. They will probably say you scratched it after taking it out of the box, and that it's not a warranty issue. The fact is these phones will show some age as they get used, what you're describing doesn't sound like a big deal.

geoff5093 said:
Good luck.. They will probably say you scratched it after taking it out of the box, and that it's not a warranty issue. The fact is these phones will show some age as they get used, what you're describing doesn't sound like a big deal.
Click to expand...
Click to collapse
I've already called my local store and customer service and both assured me that there'd be no issues within 14 days, but thanks for your opinion!

Should be ok if it isn't obvious damage was caused after removal. It will be considered a DOA device (defective on arrival).
If you go to a store they will push back since you ordered it online but they CAN do it. I worked for VZW up until Jan 2015 and would get customers calling in all the time saying the store told them they couldn't. They can, and it is easier since you don't have any out of pocket expense. If you call in, they have to bill you for the new phone and you get a refund when they receive the DOA device. Make the store do it! Also, since DOA no restocking fee.

Got a new phone today!

squallz506 said:
I have a 1/8" hairline scratch in the lower left quadrant. I'm going into a Verizon store on the 11th to exchange it. Some quality control Samsung has.
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Click to collapse
I just picked up a new edge to day and mine is scratched on both lower back corners. I was cleaning it up to install my scratch guard for the back and noticed them. Looks like I'm off to Verizon tomorrow for a phone and Zagg replacement. The real bummer is they did such a nice job installing the screen protector. Definitely inspect your phone before you leave the store if you have the option to do so.

geoff5093 said:
Good luck.. They will probably say you scratched it after taking it out of the box, and that it's not a warranty issue. The fact is these phones will show some age as they get used, what you're describing doesn't sound like a big deal.
Click to expand...
Click to collapse
Yup, this is what they told me. The store was even nice and noted my account that the device is scratched so I can't return it But on a good note I contacted customer service they are sending me a new Zagg screen protector and credited my account $50.00. It still ticks me off that the store basically called me a liar and said phones don't scratch them selves. I suppose it could have been scratched when they installed the screen protector but either way I didn't do it. From now on I'm inspecting my phone before I leave the store or just deal with them online because they always take care of me when I deal with them on the phone.