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I had the Check Mark under the "H+" icon like a lot of other veteran AT&T users here. I had no data service due to an incorrect APN. I bought the Inspire off-contract at a Corp store & put in my SIM from my Captivate. I called Premier Support and this was what I was told:
"The Inspire uses the 4G network and your IMEI isn't provisioned on our network. We can register your IMEI to use our network but you'll have to select a new data plan. If you choose to enter an APN manually, when our system audits the network, your IMEI will show as a "non-qualifying" device and you'll immediately be placed in the 4G 250MB data plan. I can put in a ticket stating that you request your IMEI be allowed to use our 4G network on an unlimited basis, but there's no guarantee that it will be approved. If it is not approved, you will have the option to remain on the 3G unlimited plan with your 3g-only device or 'upgrade' to a 4G plan with your Inspire. You will be contacted with our decision."
There apparently is no option to use the Inspire solely on the 3G unlimited network. To guarantee that I only use the 3G network, I'll have to go back to a 3G-only device - IE my Captivate.
I will wait to see what they come up with but my fall-back will be to return the Inspire and pay the $35 restocking fee & pursue my options with a class-action lawsuit.
This is going to have me cancelling the 5 lines I have with AT&T and switch to Verizon. Even if I can't get unlimited data with Verizon and it ultimately costs me more, I'd switch just to spite AT&T and deny them of my monthly $289. This is COMPLETE BS on AT&T's part!
EDIT: I forgot to mention that between Sunday and Tuesday morning, my Inspire used over 500MB on AT&T's network with all the Google & HTCSense.com syncronization! This is in ADDITION to the data I transferred over my 802.11n network at home! They have geared these devices to absolutely SUCK data down their pipes with their bloatware. I totally feel an anti-trust/consumer fraud lawsuit in the making!
I would suggest trying to call them back. I switched from a captivate to the Inspire and had the same issues with data. Called their support and told them to keep my unlimited data and 5 minutes later they had me all squared away unlimited 4g data and all, I think you talked to a ****ty rep is all.
Yeah I stayed on the $30 unlimited plan no problem. They told me they switched it to 4G and it would still be the same price and unlimited.
gtg465x said:
Yeah I stayed on the $30 unlimited plan no problem. They told me they switched it to 4G and it would still be the same price and unlimited.
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Click to collapse
glad to see your using an inspire GTG
Same here. Bought the phone at Costco. Put my Captivate SIM in and no go. Went to my local corp store and the guy told me I had to change my data plan since the Unlimited plan would not work based on a Memo the store received last Friday.
After I argued a bit I told him to switch me to the 2GB plan. He then noticed in the computer that I could stay on the unlimited plan and be on the 4G network.
I would call back ATT and demand you stay on the unlimited plan that you have been grandfathered into or you will cancel and leave. They don't want to lose a account that spends that much monthly.
I really hope you guys are right. I've been with AT&Greed for over 4 years now. I will try tomorrow at the Corp store where I bought it and update on here tomorrow night.
I want to make sure you all understand I'm not trying to steer anyone away from the Inspire. In fact, I actually forgot how much I liked having an HTC phone (had the 8125, 8525, and Fuze previously). Sense has been the $hit since I loaded the WinMo 6.5 ROMs! I liked the Android experience on my Captivate (minus TouchWiz) but really like what HTC has done with Sense on the Inspire. My quibble isn't with HTC, but with AT&Greed on their data plans.
I'll update tomorrow.
You have to have a "4g" sim card placed into your inspire. There is no reason for them not to let you you keep your unlimeted data. Its a different soc code for the data as well. The idiot Rep who you talked to on the phone is the single reason why att has a bad name. Im actually an att store manager and have had att years before I started with the company. Go back to the store you bought your inspire from and tell them to register your imei to the account and to give you a "4g" sim card. The system we use will make them switch the data plan as well but don't worry... you don't have to give up your unlimited. If you have any questions ill try to stay posted to this thread to help anyone out.
PS. 4g sim cards are cross compatible with 3g phones so if you ever switch back to your old phone you can use the new sim
Sent from my Inspire 4G using XDA App
This should be noted
Regardless of my outcome with AT&T tomorrow, this is VERY important:
"I forgot to mention that between Sunday and Tuesday morning, my Inspire used over 500MB on AT&T's network with all the Google & HTCSense.com syncronization! This is in ADDITION to the data I transferred over my 802.11n network at home! They have geared these devices to absolutely SUCK data down their pipes with their bloatware."
Even if AT&T "allows" me "unlimited" access to their network, there are obviously programs that use their network regardless of our connection to Wi-Fi networks. Therefore, a user that isn't grandfathered into an unlimited data plan will unwittingly use data on their network even if connected via Wi-Fi. If AT&T is FORCING certain programs to use thier data network, even when connected via Wi-Fi, then it needs to be clear which programs are doing so and give the end user the ability to disable those programs. If they do not, they are guilty of a "bait and switch" scheme that is clearly outlawed by current legislation.
mgarciamma said:
You have to have a "4g" sim card placed into your inspire. There is no reason for them not to let you you keep your unlimeted data. Its a different soc code for the data as well. The idiot Rep who you talked to on the phone is the single reason why att has a bad name. Im actually an att store manager and have had att years before I started with the company. Go back to the store you bought your inspire from and tell them to register your imei to the account and to give you a "4g" sim card. The system we use will make them switch the data plan as well but don't worry... you don't have to give up your unlimited. If you have any questions ill try to stay posted to this thread to help anyone out.
PS. 4g sim cards are cross compatible with 3g phones so if you ever switch back to your old phone you can use the new sim
Sent from my Inspire 4G using XDA App
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Click to collapse
Well being as I work for AT&T also, I have to say for a store manager you are not fully up to speed with all this.
Yes you need to have the SOC code for the PDA data plan switched to a 4g code, and yes you can keep unlimited. But you do NOT need a 4g sim card. Those new sims we got in with the new sku are only needed for LTE devices. All the non LTE 4G phones just need a regular 3G sim. The only thing different is the 4G SOC code for the Data plan.
Being as you are ripping the CS rep for mis information, you need to look in the mirror dude cause you're doing the same thing.
chocodough said:
Well being as I work for AT&T also, I have to say for a store manager you are not fully up to speed with all this.
Yes you need to have the SOC code for the PDA data plan switched to a 4g code, and yes you can keep unlimited. But you do NOT need a 4g sim card. Those new sims we got in with the new sku are only needed for LTE devices. All the non LTE 4G phones just need a regular 3G sim. The only thing different is the 4G SOC code for the Data plan.
Being as you are ripping the CS rep for mis information, you need to look in the mirror dude cause you're doing the same thing.
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Click to collapse
You would be correct.
I say root, unlock, flash custom Rom which is already possible and stick it to att! I seriously can't complain because ATT has always been good to me, been with them since late 2004.
I had a Google Nexus One and used my upgrade for the Inspire. The ATT employee used my SIM card and just inserted my SIM into the inspire and I was able to keep my old iPhone Unlimited plan with no issue at all.
i upgraded my phone myself at my job. i made sure i had unlimited.
I've had unlimited data for 5 years now. I was able to keep mine with the upgrade to the inspire, but it required a long, long phone call to AT&T CS to keep it. The sales guy couldn't get their PC to let me keep unlimited without making special provisions w/ CS for some reason. Got to keep it, though.
I purchased mine from Best Buy and the CS reps called At&t and took care if every thing for me. I am also using the same sin from my Captivate. They also were doing the same for the guy next to me.
Sent from my Desire HD using XDA App
Well I hate to say, but most CS reps at AT&T are clueless. Not all, there are some that know their stuff, but most are not very good.
Basically here is how it works if you already have the unlimited plan.
When we go to change from say a BB to an iPhone, or iPhone to PDA, or 4G PDA....etc....we go in and remove the current data plan, and just select the other one we need to put on there. If you already have say unlimited data on an iPhone, being as it's already on there, when we go to put on the 4G unlimited, it will list it and we select it no problem. If you don't already have unlimited it will not be a choice for us to select.
It's as simple as that. It's not rocket science. I am really sorry there are people who are dealing with reps who have no idea what they are doing. It's a pretty simple process to get things switched over.
chocodough said:
Well being as I work for AT&T also, I have to say for a store manager you are not fully up to speed with all this.
Yes you need to have the SOC code for the PDA data plan switched to a 4g code, and yes you can keep unlimited. But you do NOT need a 4g sim card. Those new sims we got in with the new sku are only needed for LTE devices. All the non LTE 4G phones just need a regular 3G sim. The only thing different is the 4G SOC code for the Data plan.
Being as you are ripping the CS rep for mis information, you need to look in the mirror dude cause you're doing the same thing.
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Click to collapse
Thanks for correcting me..... but try using that 3g sim card when lte rolls around. I retract my previous statement about "needing" a 4g sim card but any att store will put one in for free. And it sounds like someone is a cs Rep?
And far as looking in the mirror... I do it every morning with a big smile! Knowing that att has paid for my house, my two vehicles, and all other necessities, I'm obviously doing something right.
Sent from my Desire HD using XDA App
mgarciamma said:
Thanks for correcting me..... but try using that 3g sim card when lte rolls around. I retract my previous statement about "needing" a 4g sim card but any att store will put one in for free. And it sounds like someone is a cs Rep?
And far as looking in the mirror... I do it every morning with a big smile! Knowing that att has paid for my house, my two vehicles, and all other necessities, I'm obviously doing something right.
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Click to collapse
Hehe sorry, I come across too strong sometimes.
No I am not a CS rep. I work in a COR store as well.
my unlimited data plan was removed as well. even after i specifically asked if i was able to keep it, and if not i would not upgrade. ended up spending time on the phone with customer service...and they said they had to put in a case to reinstate the unlimited data plan. i was quoted 9 days before a resolution...wtf???
man, i must have gotten one of the lucky guys in a corp store that really knew his stuff. he had made the captivate->inspire jump as well and fully understood why i was doing it. i kept my same sim that i've had since my iphone 3g and kept the same unlimited data plan. he actually told me that he recommended i keep it rather than switching to the 2gb plan because once i switch from it, there is no going back. he had my inspire up and running in no time at all and i still have my unlimited iphone account grandfathered in.
So as I await my call from BB for my pre-ordered T-bolt my mind was thinking, would it be possible to take the 4GLTE Sim card from my new T-bolt and throw it in my Xoom, see where i am going with this....so although i don't have service on my Xoom and only use wifi, theoretically this should work but i won't know until i try. I did find this bit of info in the T-Bolt Manual....
"The 4G SIM card provided to you by Verizon Wireless contains your phone number, service details, and phonebook/message memory. It enables you to make calls and access the Internet using a 4G LTE network. While you’re abroad, you could also connect to a CDMA network.
The Verizon Wireless 4G SIM card is compatible with any Verizon Wireless 4G certified device. You can move the 4G SIM card from one device to another and your wireless service will work seamlessly as long as you have a compatible device and service plan. To see which devices are compatible with the Verizon Wireless 4G SIM card, visit verizonwireless.com/certifieddevice."
I was thinking the same thing exactly. Obviously we will have to wait until we get our Xooms upgraded, as there is no 4g hardware in there to currently take advantage of the sim card, but since right now LTE is only used for data, I don't see why this wouldn't work. Only time (and upgraded Xooms) will tell.
This would be fantastic.
sounds like it would be possible.
try it
I'm pretty sure it wouldn't work. Verizon needs the IMEI number to activate data on the device. I'm pretty sure they wouldn't activate IMEI's for the Thunderbolt.
Not necessarily. When the SIM is loaded into the device the MEID is sent to the system and if the MEID isn't compatible with the plan, either it will make you change your plan (somehow) or it will just not work. I'm pretty sure T-Mobile and AT&T used methods like this to keep you from just taking your SIM from a feature phone with a $10 unlimited data plan to a smartphone, thus blocking your data till you switched to the smartphone data plan. Or avoid customers putting their SIM's in their tablets/mobile broadband devices (which require a mobile broadband plan) and expecting to still have unlimited data for $29.99 just for forfeiting their minutes.
My Thunderbolt 4G SIM with the hotspot feature and unlimited data works great in the 4G MiFi from Verizon. Just pulled it from the phone, plopped it in the MiFi and it worked.
bogatyr said:
My Thunderbolt 4G SIM with the hotspot feature and unlimited data works great in the 4G MiFi from Verizon. Just pulled it from the phone, plopped it in the MiFi and it worked.
Click to expand...
Click to collapse
+1 I can confirm this works. I have the Samsung LTE Mifi and my Bolt and my SIM can walk from one to the other.
I don't remember where I read it (I think it was on these forums) but I believe some guy did what you guys are saying.
He said that it worked, but that he was slapped with a huge overage charge or something like that.
I wish I could remember the thread.
Dnakaman said:
I don't remember where I read it (I think it was on these forums) but I believe some guy did what you guys are saying.
He said that it worked, but that he was slapped with a huge overage charge or something like that.
I wish I could remember the thread.
Click to expand...
Click to collapse
Can't really have an overage when you have unlimited on the SIM unless they changed your account features. If they did that to me, I'd probably drop them. The Mifi is more reliable than my TB for hotspot, and I'm paying for it so which device I use shouldn't matter.
bogatyr said:
Can't really have an overage when you have unlimited on the SIM unless they changed your account features. If they did that to me, I'd probably drop them. The Mifi is more reliable than my TB for hotspot, and I'm paying for it so which device I use shouldn't matter.
Click to expand...
Click to collapse
I think that was his exact reasoning. He had unlimited data on his phone sim, but it into the mifi (or something like that), ended up being charged as mifi device after so many GB's.
Let me see if I can remember some key words to search against in these forums.
EDIT: Ok found the thread: http://forum.xda-developers.com/showthread.php?t=1019186&highlight=lte+card
Dnakaman said:
I think that was his exact reasoning. He had unlimited data on his phone sim, but it into the mifi (or something like that), ended up being charged as mifi device after so many GB's.
Let me see if I can remember some key words to search against in these forums.
EDIT: Ok found the thread: http://forum.xda-developers.com/showthread.php?t=1019186&highlight=lte+card
Click to expand...
Click to collapse
That's because a rep looked at it and instead of listening to the guy thought it was a glitch and switched his plan out of the unlimited deal. He then put it back in his Thunderbolt and called Verizon and they fixed it - no overages and restored his grandfathered unlimited plan.
Verizon says in their ads that you can move your SIM among any Verizon 4G LTE certified device.
Also there is no difference in if you use the hotspot on your phone or the MiFi, you're not stealing anything if you have the hotspot plan on your phone. The MiFi doesn't offer anything more than you get on your TB using their hotspot app already. You're just using a better device until they fix the TB data connection problems.
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
Click to expand...
Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
Click to expand...
Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
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I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
First off, I'm a T-mobile USA customer. I just bought the T-mobile Sensation 4g. This is my upgrade from the T-mobile HD2 (3G phone) which I still have.
I get decent 3G internet connectivity on the HD2 but no internet connectivity at all on the Sensation 4G (not even the slower EDGE data speeds). The 4g icon shows on the Sensation but I cannot connect to anything requires internet connectivity. I can only make phone calls. I checked all the data settings on the phone and everything looks to be in order. The mobile network is connected, the network mode is gsm/wcdma auto, the network operator is t-mobile, the apn is epc.tmobile.com, and the "enable always-on mobile data" box is checked.
Can anyone help / advise me on this? I'm not sure if it's a sim card or data plan issue. I searched the threads but did not find an answer.
If I were you I would take it back to t mobile and get a new one
Sent from my HTC Sensation 4G using Tapatalk
I didn't buy it from t-mobile (but from a private seller). I put another person's t-mobile sim card in the phone and it connected to the internet and accessed websites immediately. This is why I'm thinking it's either my sim card or my data plan (it's definitely not the phone). Again, my sim card in my HD2 (3G phone) gets internet connection just fine. I don't want to upgrade the data plan if I don't have to. I'm grandfathered into my current plan with unlimited text and web for $59.99 (no contract). I don't trust customer service (they will say anything to get you to switch to a higher priced plan and a 2-year contract - they're calling me almost everyday now to try to switch me to a contract plan - I won't even answer the phone when I see the number). I'd rather for someone who knows what's going on to tell me the truth rather than t-mobile customer service lying to me just to get me to spend more money (lol).
check your HD2's APN settings
write them down and change your APN settings on yr sensation
apn settings are the same on both devices (epc.tmobile.com). Thanks.
What data plan are you using? When I switched from a BlackBerry to an Android device I had to call tmo and get on the right data plan.
Sent from my HTC Sensation 4G using xda premium
I got the smartphone unlimited web data plan. It came bundled with my even more plus phone plan. I was using it with my HD2 and got decent 3G speeds no problem. Is it possible that because the HD2 is officially a windows mobile phone that my data plan may not be "android compatible"? Note that I was running android on my HD2 and getting data just fine without having to do anything.
curgervending said:
I got the smartphone unlimited web data plan. It came bundled with my even more plus phone plan. I was using it with my HD2 and got decent 3G speeds no problem. Is it possible that because the HD2 is officially a windows mobile phone that my data plan may not be "android compatible"? Note that I was running android on my HD2 and getting data just fine without having to do anything.
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That might be the problem, I think all android phones need the "android data"
Sent from my HTC Sensation 4G using xda premium
You need to change your data plan. Call customer care and tell then you now have an android phone. They can adjust your plan accordingly and without a change in cost.
I had this same problem when I picked up mine. It's an easy fix.
Sent from my HTC Sensation 4G using XDA App
ok. looks like i gotta call t-mobile. they scare me. they called me last week, said my plan was no longer available, my service would be disrupted and then tried to switch me over to a contract plan (not asking me if i want to switch but telling me i'm "eligible" for another plan and actually tried to just switch me right over the phone - i hung up the phone). That's crazy. They've been calling me practically everyday since (automated call - once you answer, they put on a live customer service rep). I don't plan to switch. So I'm gonna call them and try to get my connectivity issue sorted out and hoping they don't start badgering me to switch plans. I think they just want to get me out of my "cheap" plan (500 minutes, unlimited text, smartphone unlimited data - $59.99). Even though they discontinued the even more plus plans, I should be grandfathered. Anyway.........
Data Issue Resolved
Thanks everyone for your input. It turns out that it was the data plan. I was not aware that t-mobile has a data plan sepcifically for android devices (go figure). They switched me to an android data plan (at no extra cost). I'm now up and running data just fine on my Sensation. As trivial as this was (to you guys) it was very important to me. Again, thanks.
I'll visit a retail store in your area and inquire about their Best Value Plan ever. $49.99/month unlimited minutes, text and data. It's only available in retail stores.
Sent from my HTC Sensation 4G using XDA App
*Subscribing*
curgervending said:
Thanks everyone for your input. It turns out that it was the data plan. I was not aware that t-mobile has a data plan sepcifically for android devices (go figure). They switched me to an android data plan (at no extra cost). I'm now up and running data just fine on my Sensation. As trivial as this was (to you guys) it was very important to me. Again, thanks.
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they don't have a specific data plan. it's all the same stuff. it's just their way of getting all of us older customers off of our non-tiered data plans to their "Android Approved" (i wish there was a sarcasm font) tiered data plans at a higher cost. what they did is see that you had a newer phone on an older plan & blacklisted your IMEI until you switched over. If you would have put your SIM back in the HD2 it would've worked perfectly.
Has anyone heard of it? I know they are a sister company to att and they use their towers. But I have a sprint Nexus 5 if I switch and put their sim in my phone will it work?
Sent from my Nexus 5 using Tapatalk
AIO is AT&T's prepaid subsidiary and yes it will work. All Nexus 5's are the same no matter where you purchased them from. There is no carrier branding or carrier locking on the N5. From what I hear, AT&T severly throttles date for AIO customers, so if data speed is important, you might want to consider T-Mobile prepaid or StraightTalk.
I use it now. As you probably know, they have a $40, $55, and a $70 plan, with data amounts of 250MB, 2GB, and 7GB, respectively. You get throttled to 2G after you hit your soft cap. Unlimited texts and minutes are included in all plans.
I've had it for 4 months now and can't complain. Their service in my area is good, and the speeds are up to snuff what what I need at least. The most data-intensive thing I do is stream "High quality" music from Pandora One, and it does that without a hitch. Can't comment on streaming video because I never do. One thing to keep in mind though, they cap your data speeds even before hitting you soft-cap. From their website:
If you run out of high speed data access in a given month, your access speeds will be reduced for the remainder of your month of service. But once your next month of service begins, you will once again have access to download speeds up to 4 Mbps on our 4G HSPA+ service or up to 8 Mbps with our LTE service.
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So no matter what, the fastest download speeds you can get is up to 4Mbps on HSPA+ and 8Mbps on LTE. Again, if that affects you then that's something to consider. It is good enough for me though.
I've used their $70 plan now for 2 months on the N5. It works fine except for at work. It's known at my work that att frequency is blocked by the buildings structure (metal walls, ceiling and metallic tinted windows) so I literally have 2 bars outside and zero signal inside. I will be switching to T-Mobile because of this. If it weren't for that I'd definitely stay.
Cool thanks for all the help. I might be getting a job at an Aio store and they have an employee plan $55 for 5gb so I was thinking if I get the job I might switch cuz sprint sucks haha
Sent from my Nexus 5 using Tapatalk
vwgti18 said:
Cool thanks for all the help. I might be getting a job at an Aio store and they have an employee plan $55 for 5gb so I was thinking if I get the job I might switch cuz sprint sucks haha
Sent from my Nexus 5 using Tapatalk
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Heh I didn't know they even had brick and mortar Aio stores...
I switched from Verizon (had unlimited data) to AIO and have been enjoying it for 3 months now with no issues. Speeds are fast and I love it. I'm on the $55 a month plan.
I should tell you though that ATT is about to roll AIO into the Cricket brand. ATT owns Cricket now and it will be nationwide LTE just like AIO (if it's not already).
I have the $55 plan and service has been great, LTE at home, work and the commute. Streaming music and tethering works fine. Customer service has also been great as they helped me with the APN settings, which should be posted on their website, but are not. Some negatives are the slow ping on speed tests, a few second delay for the connection on phone calls and the Cricket factor.
Sprint and T-mobile signals are non-existent at work, so my options were limited.
what's the speed of the throttle
Sent from my Nexus 5 using Tapatalk
I just got off phone and online chat with AIO customer service... It is the worst, they couldn't get mms to work on my Note 2 and made me power cycle thinking it would work. I am done and want to warn everyone I can.
Sent from my SGH-T889 using Tapatalk
I considered the $55 AIO plan when I got my nexus 5, but ultimately went with the $60 AT&T GoPhone plan instead. Same amount of data, essentially the same price, same AT&T network, and no throttling of speeds.
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I too have AIO, after finding out they don't allow VPN on cellular data I'm probably going to switch to AT&T Go Phone after I get my free month unless one of the other "unlimited" prepaid carriers that uses AT&T towers supports VPN usage. I don't often go over the 2GB amount, but I did about 1/3 of the time on VZW with unlimited, part of that was tethering due to slow hotel internet and stupidly fast LTE and unlimited data. So guess I'll put in chat sessions with tech support to find out if VPN is supported over cellular data before I commit.
Also, going to chime in and mention that it took me about 10 minutes of back and forth with tech support on the phone to get them to understand what my problem was. Also, setting up SMS was slightly annoying as they didn't tell me the exact correct thing to put into the phone. However, I simply had to click "Refresh" then "Update" for the SMSC(?) number to self populate and then work fine. Prior to that I had MMS working fine both ways (after inputting the APN settings from around the web and now their site).
I'd consider T-mo but I go to many rural areas where they simply don't have coverage for work and would like to be able to stay in touch.
METDeath said:
I too have AIO, after finding out they don't allow VPN on cellular data I'm probably going to switch to AT&T Go Phone after I get my free month unless one of the other "unlimited" prepaid carriers that uses AT&T towers supports VPN usage. I don't often go over the 2GB amount, but I did about 1/3 of the time on VZW with unlimited, part of that was tethering due to slow hotel internet and stupidly fast LTE and unlimited data. So guess I'll put in chat sessions with tech support to find out if VPN is supported over cellular data before I commit.
Also, going to chime in and mention that it took me about 10 minutes of back and forth with tech support on the phone to get them to understand what my problem was. Also, setting up SMS was slightly annoying as they didn't tell me the exact correct thing to put into the phone. However, I simply had to click "Refresh" then "Update" for the SMSC(?) number to self populate and then work fine. Prior to that I had MMS working fine both ways (after inputting the APN settings from around the web and now their site).
I'd consider T-mo but I go to many rural areas where they simply don't have coverage for work and would like to be able to stay in touch.
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Have you found any that will allow VPN? I'm on Straight talk ATT currently and it does not allow VPN either.
I cannot speak to what AIO's actual policy is on VPN traffic but I can say that I've been on their network for almost 2 months now and have had no issues using VPNs. Perhaps they just have not caught it yet but so far so good. YMMV.
Edit: So I've been looking through their terms and can't find anything specifically mentioning VPNs or tunnels but they do have some pretty standard clauses about only using your data connection for approved activities. This certainly gives them the right to block types of traffic they don't approve of but it doesn't mean they are actively policing it either. Would love to find a more solid answer on this.
Data Services Permitted Uses
Aio provides wireless data and messaging Services, including, but not limited to, features that may be used with Data Services and wireless content and applications ( Data Services ). Our Data Services are intended to be used for the following permitted activities: (a) web browsing; (b) email; (c) intranet access; (d) uploading and downloading applications and content to and from the Internet; and (e) using applications and content without excessively contributing to network congestion. You agree that Aio may engage in any reasonable network management practice and that you will use Aios Data Services only for these permitted activities.
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Well, the one rep I spoke to on the phone said they didn't allow it. I will try talking to a chat tech when I'm home again and can test it. I know I have the VPN working because I can connect over Wi-Fi (not at home) and it works perfectly. I've tried to connect over cellular at home, and on the road, never worked. I've got all the APN settings correct and SMS working, so I don't believe it to be a configuration issue.