[Q] Nexus 5 - can't get 4g working - Nexus 5 Q&A, Help & Troubleshooting

Hey people,
So this is a pretty specific problem, maybe someone has experienced it or can figure it out.
I can't seem to get my 4g working on my nexus 5. I've tried in the middle of Melbourne city and I get nothing even though I used to get plenty of signal on my S3 with LTE. I called Virgin mobile (my carrier) and they couldn't figure it out (typical). They said 4g was activated on their end and that all my APN settings seemed correct. But still no 4g
Any suggestions would be greatly appreciated!
Thanks!

djnush said:
Hey people,
So this is a pretty specific problem, maybe someone has experienced it or can figure it out.
I can't seem to get my 4g working on my nexus 5. I've tried in the middle of Melbourne city and I get nothing even though I used to get plenty of signal on my S3 with LTE. I called Virgin mobile (my carrier) and they couldn't figure it out (typical). They said 4g was activated on their end and that all my APN settings seemed correct. But still no 4g
Any suggestions would be greatly appreciated!
Thanks!
Click to expand...
Click to collapse
Hmmm, I'm on T-mobile, so I don't know for sure if there's any similarity, but when I first popped a new SIM card into my nexus 5, I wasn't getting LTE right away. I ended up going into the network settings and playing around with the Network Mode (switching to 3g and then back to LTE), as well as reloading the network operators. After a couple minutes of doing that it clicked and everything has been fine since then.

djnush said:
Hey people,
So this is a pretty specific problem, maybe someone has experienced it or can figure it out.
I can't seem to get my 4g working on my nexus 5. I've tried in the middle of Melbourne city and I get nothing even though I used to get plenty of signal on my S3 with LTE. I called Virgin mobile (my carrier) and they couldn't figure it out (typical). They said 4g was activated on their end and that all my APN settings seemed correct. But still no 4g
Any suggestions would be greatly appreciated!
Thanks!
Click to expand...
Click to collapse
For anyone who's interested, the tech team at virgin were able to sort it out. I'll post a link to their support pages:
https://community.virginmobile.com....et-4g-working/m-p/23753/highlight/false#M4235

Related

HTC Touch Pro/AT&T Fuze with Fido

Hey everyone,
I got an AT&T Fuze (Touch Pro) and Im using it on Fido in Canada. My data is working perfectly fine, my only issue is that my phone keeps switching from 3G to H every once in a while, I was just wondering why and whats the reason for that?
Also, I have a little exclamation mark (in a yellow triangle) in the top right hand corner right beside the 3G/H/E Icon. I don't know why thats there?
Thanks to all for the help!
No, that's neither yours nor your phone issues. Once you' re in the better speed coverage, the phone will jump to H or your phone is accessing the internet.
"little exclamation mark" is a "roaming" indicator.
Heres the thing, it jumps back and forth while even accessing/using data.
Is there anyway to get rid of the exclamation mark?
have you flashed the rom?
I would be interested in how to get rid of the roaming icon too.
I have tried all the registry changes to no avail. The icon, and roaming warnings for things like the weather app, remain. It's about the last thing I need to fix but I seem to be stuck.
Im using RRE's ROM. So far it seems to have fixed itself, but now Im having more issues. I wonder if I should flash to a different ROM.
Hi guys,
I have a somewhat related problem and I hope someone can help me out. I just recently bought an unlocked HTC Touch Pro (not the Fuze version) and I am using it with my Fido sim card. Everything works and I was able to setup EDGE on it, but what bothers me is it keeps saying that I am roaming (for example when I access the Weather app). I am wondering if this is just some sort of a glitch due to the phone being unlocked or am I really roaming? I also get that roaming icon at the top. I am located in Vancouver so I am not out of town or anything. I just want to make sure so I don't end up having a crazy invoice by the end of the month. Thanks very much in advance.
mu061686 said:
Hi guys,
I have a somewhat related problem and I hope someone can help me out. I just recently bought an unlocked HTC Touch Pro (not the Fuze version) and I am using it with my Fido sim card. Everything works and I was able to setup EDGE on it, but what bothers me is it keeps saying that I am roaming (for example when I access the Weather app). I am wondering if this is just some sort of a glitch due to the phone being unlocked or am I really roaming? I also get that roaming icon at the top. I am located in Vancouver so I am not out of town or anything. I just want to make sure so I don't end up having a crazy invoice by the end of the month. Thanks very much in advance.
Click to expand...
Click to collapse
It's because Fido uses Roger's towers now, but the companies are still identified separately and therefore it thinks you're roaming. As long as you have a data plan, you should be ok.
PS. Depending where in Vancouver you are, you should be getting at least 3G (3G), or hopefully HSDPA (H), vs Edge (E).
xda_fanboy said:
It's because Fido uses Roger's towers now, but the companies are still identified separately and therefore it thinks you're roaming. As long as you have a data plan, you should be ok.
PS. Depending where in Vancouver you are, you should be getting at least 3G (3G), or hopefully HSDPA (H), vs Edge (E).
Click to expand...
Click to collapse
xda_fanboy, thank you very much for the helpful information. I can finally stop worrying. I do have a data plan with Fido so that should do. However, this is the second day of using the Touch Pro and the only data network I get is Edge. The only setup I did to my phone is what is listed in http://www.iday.ca/2008/11/how-to-setup-rogers-or-fido.html, under the Fido section. Would you mind taking a look and see if that is all that I need to do? I really appreciate all your help. Thanks again.
mu061686 said:
xda_fanboy, thank you very much for the helpful information. I can finally stop worrying. I do have a data plan with Fido so that should do. However, this is the second day of using the Touch Pro and the only data network I get is Edge. The only setup I did to my phone is what is listed in http://www.iday.ca/2008/11/how-to-setup-rogers-or-fido.html, under the Fido section. Would you mind taking a look and see if that is all that I need to do? I really appreciate all your help. Thanks again.
Click to expand...
Click to collapse
Please see my post at http://forum.xda-developers.com/showpost.php?p=3192894&postcount=3 and see if it helps. I believe you also need to go into Settings>Connections>Advanced Network and enable HSDPA/HSUPA to get the full benefit.
mu061686 said:
xda_fanboy, thank you very much for the helpful information. I can finally stop worrying. I do have a data plan with Fido so that should do. However, this is the second day of using the Touch Pro and the only data network I get is Edge. The only setup I did to my phone is what is listed in http://www.iday.ca/2008/11/how-to-setup-rogers-or-fido.html, under the Fido section. Would you mind taking a look and see if that is all that I need to do? I really appreciate all your help. Thanks again.
Click to expand...
Click to collapse
I also have this phone and live in Vancouver on Fido. I don't think it will work on 3G, or so it seems. Mine is not the ATT version either, just the stock HTC. Currently it runs fine on the standard network, although as mentioned i have not been able to get rid of the roaming icon, but have never been charged extra. Its too bad we can't use it on 3G, and if any can find a way, that would be awesome, id love to be using the full potential of this phone.
I think we are stuck with no 3G, unless there are any suggestions?
If your not using the AT&T Fuze, then you won't have 3G in North America. Don't worry about the roaming icon. Since the phone (or is it the software?) has no idea that Fido uses Rogers' towers, it thinks your roaming. I have the roaming icon as well, had it on many non-branded Fido phones.
I turned off 3G because I hate seeing my icon go to 3G then H at random times besides when Im using actual data and it seems that with 3G, I get worse reception! Makes no sense I know, I've tried 3 different radio's and all have the same issue. Im thinking if an HTC Touch Diamond Rogers branded Radio will work, then that would probably work the best. Anybody know if/where I can get it?
Professional Help PLEASSSE!!!! HTC TOUCH PRO Rogers wireless!!
I Cant get my phone to use HSPDA or 3G high speed internet. Its only working with EDGE.
Now ive been reading these forums, but i have no clue how to get the correct rom for my device, nor do i know how toeven install it or set it up if i did.
I know people are busy these days but if SOMEONE OUT THERE can please walk me through it step by step...ill marry you (only if ur a chick i dont swing those ways!!!!)
Id love to get the full potential out of my phone please help me...
HTC TOUCH PRO
ROGERS WIRELESS
Speng2 said:
I Cant get my phone to use HSPDA or 3G high speed internet. Its only working with EDGE.
Now ive been reading these forums, but i have no clue how to get the correct rom for my device, nor do i know how toeven install it or set it up if i did.
I know people are busy these days but if SOMEONE OUT THERE can please walk me through it step by step...ill marry you (only if ur a chick i dont swing those ways!!!!)
Id love to get the full potential out of my phone please help me...
HTC TOUCH PRO
ROGERS WIRELESS
Click to expand...
Click to collapse
If you bought a stock HTC Touch Pro (non-ATT, non-North American) then you won't have the NA 3G radio frequency and you're stuck with Edge.
Regarding a ROM, head over to the ROM sub-forum. There's a step-by-step guide on flashing your first ROM. As far as which ROM is best, it depends entirely on what you want from it, and even then varies by personal choice from person to person. There is no 1 "best" ROM. Check out all the ROM threads (there's a Roger's specific ROM available FYI) and pick one based on what you like.
xda_fanboy said:
If you bought a stock HTC Touch Pro (non-ATT, non-North American) then you won't have the NA 3G radio frequency and you're stuck with Edge.
Regarding a ROM, head over to the ROM sub-forum. There's a step-by-step guide on flashing your first ROM. As far as which ROM is best, it depends entirely on what you want from it, and even then varies by personal choice from person to person. There is no 1 "best" ROM. Check out all the ROM threads (there's a Roger's specific ROM available FYI) and pick one based on what you like.
Click to expand...
Click to collapse
I have a similar problem as Speng2, but I have the HTC Fuze which is the american ATT branded one. I unlocked it, flashed the NATF 4.7 rom and tried many diff radios and can never get more than EDGE. I used to have 3g when it was stock. I live in Los Angeles which is a 3g area. I get full edge signal but no 3g or HSPDA. I have a feeling it has to do with a setting. Pls help.
ipisbored said:
I have a similar problem as Speng2, but I have the HTC Fuze which is the american ATT branded one. I unlocked it, flashed the NATF 4.7 rom and tried many diff radios and can never get more than EDGE. I used to have 3g when it was stock. I live in Los Angeles which is a 3g area. I get full edge signal but no 3g or HSPDA. I have a feeling it has to do with a setting. Pls help.
Click to expand...
Click to collapse
This thread was specifically for Fido, a Canadian carrier. I have no knowledge of the settings you will require for your carrier in LA, which is the most likely reason you are not getting 3G. I would try contacting them if you haven't already. Otherwise try and find a thread for your carrier, or perhaps check HF (not sure if we can post URL's to other sites). Good luck!
What if you dont have a data plan
xda_fanboy said:
It's because Fido uses Roger's towers now, but the companies are still identified separately and therefore it thinks you're roaming. As long as you have a data plan, you should be ok.
Click to expand...
Click to collapse
What if you don't have a data plan? It seems that sypod has not been charged extra for Roaming... Does anyone know how Roaming works with FIDO? I just got the HTC FUZE and I don't want to have to pay outrageous Roaming charges. Any Ideas?

Droid 2 Global with 3G on Rogers

Here it is. Get a unlock code and it works on Rogers network, with 3G.
Just remember to set APN first.
So it is confirmed that Verizon is not messing up the 850/1900 bands outside US.
Canadian Droid lovers, you are safe.
Btw, this phone seems to have some serious reception issues. It only shows one signal bar in my house, while other phones would get full. Hope moto could fix this via a software update.
byebyebryan said:
Here it is. Get a unlock code and it works on Rogers network, with 3G.
Just remember to set APN first.
So it is confirmed that Verizon is not messing up the 850/1900 bands outside US.
Canadian Droid lovers, you are safe.
Btw, this phone seems to have some serious reception issues. It only shows one signal bar in my house, while other phones would get full. Hope moto could fix this via a software update.
Click to expand...
Click to collapse
Thanks for confirming this for us. We hear in the US are still having those problems with AT&T and T-Mobile. Hopefully we will find a workaround soon.
Thanks so much. Thats what I've been searching for. BTW, where did you get the phone? Can you just go to Verizon store and buy it outright without signing any contract, not even the month by month plan?
Got the phone from a friend in the US. What he did was activate a month to month plan, and cancel it right away.
where did you get your unlock code? can you recommend a site?
onlystreet said:
where did you get your unlock code? can you recommend a site?
Click to expand...
Click to collapse
Got it on ebay. Just search for "Dorid 2 Global Unlock" and there you go.
I am following yous steps! I already asked a friend of mine to get me one. Thanks for confirming it is good on Rogers. Ebay seller is a bit greedy though - 50 bucks - ouch!
Sent from my Milestone using Tapatalk
Byebyebryan, how is the battery life on Rogers (I assume you switched it to GSM/WCDMA only)? People report some horrible results like 7 hours with no use.. can't be that bad...
Sent from my Milestone using Tapatalk
leobg said:
Byebyebryan, how is the battery life on Rogers (I assume you switched it to GSM/WCDMA only)? People report some horrible results like 7 hours with no use.. can't be that bad...
Sent from my Milestone using Tapatalk
Click to expand...
Click to collapse
I'm gonna say, 1 day with some use(calls, msgs, emails, and minutes on google map). So not great, but not that bad.
leobg said:
I am following yous steps! I already asked a friend of mine to get me one. Thanks for confirming it is good on Rogers. Ebay seller is a bit greedy though - 50 bucks - ouch!
Sent from my Milestone using Tapatalk
Click to expand...
Click to collapse
Why would you have to pay for an Unlock Code? Can't you just "ROOT" the phone free?
Max
maxshiff said:
Why would you have to pay for an Unlock Code? Can't you just "ROOT" the phone free?
Max
Click to expand...
Click to collapse
The unlock code is so you can use non-Verizon (Vodafone) SIMs. Rooting is being able to have full read / write access to the entire phone. Rooting alone will not unlock the radio to use 3rd party SIMs.
Droid 2 Global Recepton problems?
byebyebryan said:
...Btw, this phone seems to have some serious reception issues. It only shows one signal bar in my house, while other phones would get full. Hope moto could fix this via a software update.
Click to expand...
Click to collapse
Has anyone else noticed reception issues with this phone? I was waiting and waiting and waiting for the Milestone 2 originally and then this one came out and I want it sooooo bad. I need to upgrade from this HTC Magic but I don't want to buy a phone with hardware flaws.
I tried Googling it but all I'm finding is reception problems on the Droid 2 and the Droid X. Not a lot on the D2G but it seems like the entire Droid line has people reporting reception problems.
Is it just the number of bars showing thats a problem or do you also get frequent dropped calls?
I heard from a friend that Android 2.2 includes a new Battery Manager that reduces power to the radio when you're not making or receiving a call and that's probably why the number of bars showing is low when the phone is idle and there probably isn't really a reception problem unless calls are being dropped. Can anyone confirm this?
It's a long drive from where I am in Canada to the nearest Verizon store so I was going to make purchasing it part of a road trip to visit friends in Seattle in a couple weeks if I can get confirmation that the reception problem is not hardware related.
Any confirmations or advise would be greatly appreciated.
Thanks
Reception hasn't really been an issue for me. Seems acceptable. Battery life marginal though but I had the same issue with an HTC Desire
JohnnyAndroid said:
Has anyone else noticed reception issues with this phone? I was waiting and waiting and waiting for the Milestone 2 originally and then this one came out and I want it sooooo bad. I need to upgrade from this HTC Magic but I don't want to buy a phone with hardware flaws.
I tried Googling it but all I'm finding is reception problems on the Droid 2 and the Droid X. Not a lot on the D2G but it seems like the entire Droid line has people reporting reception problems.
Is it just the number of bars showing thats a problem or do you also get frequent dropped calls?
I heard from a friend that Android 2.2 includes a new Battery Manager that reduces power to the radio when you're not making or receiving a call and that's probably why the number of bars showing is low when the phone is idle and there probably isn't really a reception problem unless calls are being dropped. Can anyone confirm this?
It's a long drive from where I am in Canada to the nearest Verizon store so I was going to make purchasing it part of a road trip to visit friends in Seattle in a couple weeks if I can get confirmation that the reception problem is not hardware related.
Any confirmations or advise would be greatly appreciated.
Thanks
Click to expand...
Click to collapse
The funny thing is, even though the phone is showing only one signal bar, I still have great call quality and 3g speed. Wired.
Sent from my DROID2 GLOBAL using XDA App
Thanks guys. That was the news I was hoping to hear.
I was having problems with the 3G in France. I never got more than one bar and that was in middle of Paris
Buy it on prepaid. Its $394 plus $104 of other stuff, total 537.
byebyebryan said:
Here it is. Get a unlock code and it works on Rogers network, with 3G.
Just remember to set APN first.
So it is confirmed that Verizon is not messing up the 850/1900 bands outside US.
Canadian Droid lovers, you are safe.
Btw, this phone seems to have some serious reception issues. It only shows one signal bar in my house, while other phones would get full. Hope moto could fix this via a software update.
Click to expand...
Click to collapse
I just got the Droid 2 Global and have it unlocked on the Rogers network. I can't get the 3g to work. What APN settings are you using or how did you get it to work? I have input the apn settings that are being posted around the web but can't get 3g to work. Edge works however. Thanks for your help.
sk03 said:
I just got the Droid 2 Global and have it unlocked on the Rogers network. I can't get the 3g to work. What APN settings are you using or how did you get it to work? I have input the apn settings that are being posted around the web but can't get 3g to work. Edge works however. Thanks for your help.
Click to expand...
Click to collapse
APN settings are same for 3G and EDGE. Are you sure you are not forcing EDGE somewhere in settings? Or maybe battery manager?
I figured out the problem. I had the phone in "gsm only" mode. When I switched back to"Global" mode in network settings I instantly got 3g and even "H". Thanks for the help anyway

AT&T No LTE or 4G

Got my Nexus 5 today. Went out of town and stoped by the at&t store and got a micro sims card. The store is in an LTE city. I could not see the signal because the Nexus 5 would not let me get pass the upgrade. After the upgrade I only got an H no LTE. When I got back home to my city only get H. I usually at least get the 4G. Is there some kind of Setting to bring up 4G. Thanks in advance.
check out the thread I posted for a simple solution
http://forum.xda-developers.com/showthread.php?t=2512566
lskeys said:
Got my Nexus 5 today. Went out of town and stoped by the at&t store and got a micro sims card. The store is in an LTE city. I could not see the signal because the Nexus 5 would not let me get pass the upgrade. After the upgrade I only got an H no LTE. When I got back home to my city only get H. I usually at least get the 4G. Is there some kind of Setting to bring up 4G. Thanks in advance.
Click to expand...
Click to collapse
I work for AT&T and own the Nexus. From the sounds of it, the AT&T system is reading it as an HSPA only device. Believe it or not the system differentiates. Because of this, I have them using an LG G2 IMEI number.
^this is where the issue comes from. My thread discusses this

LTE not working?! Manual Programming codez (updated)11-7

I got my Nexus 5 yesterday and finally got it working. I live right next to a LTE tower and I can't seem to get LTE.
1. Checked PRL
2 Checked Sim
3 Checked Profile
4. Called sprint
5. Checked network settings.
When i put the phone in airplane mode, and back off. It jumps to LTE for 2 seconds then 3g
Anyone having these issues ???
*manual re-fresh*
*#*#72786#*#*
after that, phone will reboot and "re-fresh network"
Also, my phone wen't into global mode, which you will need to change that back to LTE mode.
- Still isn't fixed ...
will report back ..
Manual Programming Code
*#*#675#*#*
edit: MDN = phone number
MSID: split
UPDATE
doing *#*#4636#*#* and selecting LTE only does indeed make LTE work both visually and functionally, with a loss of voice of course, but as soon as you go back to LTE/CDMA auto it'll require a reboot to take effect and LTE is once again not working.
(from sprint forums) - confirmed
I'm having these issues with Sprint as well. Thanks for your updates. I'll let you know if I learn anything.
Sent from my Nexus 5 using XDA Premium 4 mobile app
kylesum said:
I'm having these issues with Sprint as well. Thanks for your updates. I'll let you know if I learn anything.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You're Welcome,
Yes, this is very aggravating. My friends have LTE sprint phones and get LTE standing right next to me.
There is something wrong here! :/
On phone with sprint now, I hope they have an update.
Will report back.
Dj8218521 said:
You're Welcome,
Yes, this is very aggravating. My friends have LTE sprint phones and get LTE standing right next to me.
There is something wrong here! :/
Click to expand...
Click to collapse
Here is how I fixed it for myself on Sprint.
Settings > More > Mobile Networks > Network Mode
Change Network Mode from Global to LTE.
It will still connect to Evdo, ehrpd and Lte and switches between them as needed.
Luckily I haven't got hit with 1x since trying this out. My area has maybe one or two spots where I'd get 1x instead of ehrpd.
Settings hold after a reboot. I was driving to work today with my phone playing my music and it seemlessly switched between 3g and lte on it's own.
donatom3 said:
Here is how I fixed it for myself on Sprint.
Settings > More > Mobile Networks > Network Mode
Change Network Mode from Global to LTE.
It will still connect to Evdo, ehrpd and Lte and switches between them as needed.
Luckily I haven't got hit with 1x since trying this out. My area has maybe one or two spots where I'd get 1x instead of ehrpd.
Settings hold after a reboot. I was driving to work today with my phone playing my music and it seemlessly switched between 3g and lte on it's own.
Click to expand...
Click to collapse
We are not having the same issues then. In post #1. I've referenced checking the network settings. I've done this over and over.
Lucky you!
Dj8218521 said:
We are not having the same issues then. In post #1. I've referenced checking the network settings. I've done this over and over.
Lucky you!
Click to expand...
Click to collapse
I guess so because I was having that same initial problem you were where LTE would connect for a few seconds then when I tried to do anything with data it stalled out and went to 3g.
donatom3 said:
I guess so because I was having that same initial problem you were where LTE would connect for a few seconds then when I tried to do anything with data it stalled out and went to 3g.
Click to expand...
Click to collapse
Mine does that too.
BUT, nothing in the settings has been able to fix this.
How long since you activated? Mine would not connect to lte at all until last night... about 30 hours after activation.
Now it connects fine. I tried everything including flashing the modems posted in dev, swapping sims, trying every different network config and nothing worked except lte only mode which then kills 3g and voice.
lafester said:
How long since you activated? Mine would not connect to lte at all until last night... about 30 hours after activation.
Now it connects fine. I tried everything including flashing the modems posted in dev, swapping sims, trying every different network config and nothing worked except lte only mode which then kills 3g and voice.
Click to expand...
Click to collapse
Its been 2 days since activation. My LTE works with no voice too. But this needs fixed ..
Sent from my Nexus 5 using Tapatalk
I too am having the exact same problem as the OP. I can change the setting from Global to LTE and the phone will connect to LTE for a few seconds before switching back to 3g.
I am coming from the Note 3 on Sprint that got great LTE here at home, about 16mb down and 4mb up but I am hoping this gets resolved quick.
I'm on T-Mobile and it favors sticking on HSPA+ instead of LTE. If LTE gets down to one bar, the phone decides it's time to switch back. Compare this behavior to my Nexus 4 and it would stick on LTE come hell or high water. I would stay on LTE while in the office and this phone refuses to even get on LTE in the office. I don't get it.
Some have suggested this is a "power saving" feature, but I call BS on this because my Nexus 4 wasn't even intended to have its LTE radio used and LTE really didn't impact my battery. It felt like it lasted the same as it did before I enabled LTE on it.
Possible Sprint Fix
Customer: Is the SIM device specific? I reused the one from my Note 3. I have seen other information that the SIM's for the Nexus 5 are device specific.
Mitchell C.: Yes, you can get a SIM for the Nexus from a nearest Sprint store. I can fix an appointment for you.
Customer: so they are device specific?
Mitchell C.: Yes, they are.
Mitchell C.: We've come across a lot of these issues today.
Customer: SO just to be clear, I need to ask for a SIM for the Nexus 5?
Mitchell C.: Absolutely.
Customer: ok
Customer: that should correct my connectivity problem?
Mitchell C.: Yes, every service will work fine after you get it.
donatom3 said:
Here is how I fixed it for myself on Sprint.
Settings > More > Mobile Networks > Network Mode
Change Network Mode from Global to LTE.
It will still connect to Evdo, ehrpd and Lte and switches between them as needed.
Luckily I haven't got hit with 1x since trying this out. My area has maybe one or two spots where I'd get 1x instead of ehrpd.
Settings hold after a reboot. I was driving to work today with my phone playing my music and it seemlessly switched between 3g and lte on it's own.
Click to expand...
Click to collapse
vipergtsr6 said:
Customer: Is the SIM device specific? I reused the one from my Note 3. I have seen other information that the SIM's for the Nexus 5 are device specific.
Mitchell C.: Yes, you can get a SIM for the Nexus from a nearest Sprint store. I can fix an appointment for you.
Customer: so they are device specific?
Mitchell C.: Yes, they are.
Mitchell C.: We've come across a lot of these issues today.
Customer: SO just to be clear, I need to ask for a SIM for the Nexus 5?
Mitchell C.: Absolutely.
Customer: ok
Customer: that should correct my connectivity problem?
Mitchell C.: Yes, every service will work fine after you get it.
Click to expand...
Click to collapse
Well, I got my sim card from a sprint store 2 days ago and I am still having issues. I have been emailing sprint care but no luck.
I hope they fix this soon! Maybe they gave me the wrong SIM? Idk
Doubtful Mitchell knows what he is talking about. People have used HTC One SIMS and GS4 sims and have LTE. But, today is the big day the Sprint phones go on sale. Will be interesting to see if any of those people have the issue.
Evo_Shift said:
Doubtful Mitchell knows what he is talking about. People have used HTC One SIMS and GS4 sims and have LTE. But, today is the big day the Sprint phones go on sale. Will be interesting to see if any of those people have the issue.
Click to expand...
Click to collapse
Agreed
Sent from my Nexus 5 using Tapatalk
Still stuck on 3G after activating around 72 hours ago.
To follow up on the Nexus 5's "special" SIM card. I'm also skeptical about this. I'm using a SIM from a GS4 (part #: SIMGLW206R) which is the same SIM mentioned in this post about activating the Nexus 5 on Sprint: http://qbking77.com/google-nexus-5/activate-nexus-5-sprint/.
However, I called a nearby Sprint store to ask if they had any SIM cards available. They said yes but when I mentioned the Nexus 5 the representative seemed to think there was some additional procedure for coupling the phone and the SIM. I don't know any more about this. Could be misinformation of course.

BAFFLED: no LTE, tried everything

(well, everything short of new SIM card)
The situation:
-bought a 32GB N5 from a guy
-I'm on Rogers in Canada
-on Lollipop
-cannot get LTE, only 3G and 4G (H)
-APN is correct
-checked everything in *#*#4636#*#*
-cleared cache
-reflashed facotry image
-tried Cataclysm
SOMETIMES, I'll get "LTE", but it's a phantom - there actually isn't a connection at all.
I've swapped phones many times before; never had an issue. I read in threads someone saying that on AT&T that you need to register IMEI with them to get new device working with LTE. I never had to before, but called Rogers to check if this is something they've started doing.....no.
Under device model, it doesn't say either 820 or 821. It says "Nexus 5"
I started thinking that I stupidly bought the international model off the guy, but then when i was in fastboot mode I saw that it did say 820.
So.............I'm stumped, puzzled and pissed.
Does anyone, ANYONE have suggestions or ideas? Many thanks!
Sanity check but worth investigating:
- Definitely have LTE coverage in your area? I assume other phones around you connect to same LTE network no problem
- Does the SIM connect to LTE in another known working phone?
eddiehk6 said:
Sanity check but worth investigating:
- Definitely have LTE coverage in your area? I assume other phones around you connect to same LTE network no problem
- Does the SIM connect to LTE in another known working phone?
Click to expand...
Click to collapse
Yep, coming from my old phone. Have always had coverage in all the areas I've been with this new phone. LTE SIM, LTE area...it SHOULD work, but is not.
Try a new sim at the store, if it doesn't work return it on the spot. No harm, worth a try
Does 3g work? What bands does your carrier run in your area? You might try the diag LTE screen (requires root, there's an app from the Play Store) and see what band it sees. Also have you tried doing a scan of which carriers are available?
MrObvious said:
Does 3g work? What bands does your carrier run in your area? You might try the diag LTE screen (requires root, there's an app from the Play Store) and see what band it sees. Also have you tried doing a scan of which carriers are available?
Click to expand...
Click to collapse
3G and 4G work.
I went to Rogers store and got a new SIM. No change.
Same thing...
I'm just posting to let you know I've had EXACTLY the same problem..
Mine occurred after I smashed the screen and sent it away to a company to be repaired. My N5 came back with a new screen, so immediately I upgraded to lollipop...
Then the LTE stopped working. Occasionally the device would say it was connected to 4G but, like you, it didn't work when it showed this. I tried everything, flashing, checking access points, flashing different radios...but nothing worked.
Now I can't work out if the repair company had somehow damaged the 4G antenna when they were fixing the screen. So I sent it back to be repaired (again)
Now i've got it back. 4G works but it has lost a lot of speed. Where I was getting 25mb/sec on average, I now get 10 max.
I've e-mailed the repair centre to find out what they did, but honestly, I've given up a bit now...
Wait, you upgraded to Lollipop? You realize that they included a new radio right? Try reverting modems.
Sent from my Nexus 5 using XDA Free mobile app

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