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Last night i had put my i9003 on charge, after charging whole night when i wake up i saw that it was power off and was not turning on therefore i connected the charger again and it was not showing offline battery charging symbol also. I had tried several time turning on the phone but it is not responding. After giving up i showed up the phone to samsung service centre and they are saying that motherboard should be replaced which will cost around 5500~6000. One more thing i want to add that i was on samsung value pack rom with stock kernel from 3 days..... Please help me....
can u go in download mode or recovery mode
you said you overnight charge it? You tried replacing the battery first?
@pratik_s I have tried everything but no success, no download mode,recovery and charging.
@marshygeek Samsung has tried changing the battery but no success
Since the phone is not turning on.... and you left it on charge overnight, my best guess is that there was some sort of a power/electrical surge and your circuits got fried!
Sent from my Samsung Galaxy SL on CyanogenMod 9 !
@arindam Is there any way to get repaired motherboard or i have to change the motherboard........
i think u should go to service centre they can tell u more about that and i dont think they repair motherboard they replace it.but if there is any other problem then u can get it repaired.
Your phones Motherboard is dead? Then only way of fixing it is to replace the Motherboard.
Sent from my GT-I9003 using xda app-developers app
is your guarantee period finished? if not finished they should repair/replace it without cost.
if your motherboard is dead so it has to be changed
This same thing was also happened with the when it will automatically turnoff then it will not able to switch on once again i have tried a lot but no sucess. please help me what to do ?
Hi guys,
My p3113 shut down itself 3 days ago (battery was not empty)) and I cannot start it since (normal boot or download mode).
In addition, when i try to charge it, I have an exclamation point and it does not charge.
Did my battery passed away?
I'm in stock rom, rooted (no problem before)
Do you have some ideas to resurrect it (no warranty...)
Thanks for your help!
no warranty? do you buy from the black market?
p.s: p3100 launched on april 2012, and have at least 1 year warranty
Rotundjere said:
no warranty? do you buy from the black market?
p.s: p3100 launched on april 2012, and have at least 1 year warranty
Click to expand...
Click to collapse
I bought it 2nd hand because I wanted a US version (with infrared) in Europe, and I don't have the original proof of purchase.
That's why I think the warranty won't work.
do you see the "Galaxy Tab 2" logo at first boot ?
There is nothing on screen, pressing the power button just do nothing.
Spayn said:
There is nothing on screen, pressing the power button just do nothing.
Click to expand...
Click to collapse
Press and hold power button for at least 30 seconds.
Spayn said:
Hi guys,
My p3113 shut down itself 3 days ago (battery was not empty)) and I cannot start it since (normal boot or download mode).
In addition, when i try to charge it, I have an exclamation point and it does not charge.
Did my battery passed away?
I'm in stock rom, rooted (no problem before)
Do you have some ideas to resurrect it (no warranty...)
Thanks for your help!
Click to expand...
Click to collapse
Try to charge it even for 10 hours is their any sign of life when you connect charger try after connecting charger by 10 minutes and also try after 10 hours of charge to press power button for even a minute do you see any sign of life
Have the signs of life disappear after flashing it via odin or cwm?
Did a water come near it or is it damaged or fall from a height?
Sent from my GT-I9100 using xda app-developers app
Spayn said:
There is nothing on screen, pressing the power button just do nothing.
Click to expand...
Click to collapse
must be your Gtab2 damaged (droped) by previous owner.
That's bad -__-
nfribeiro said:
Press and hold power button for at least 30 seconds.
Click to expand...
Click to collapse
No sign of life even after 1 minute pressing.
Mohamedselim said:
Try to charge it even for 10 hours is their any sign of life when you connect charger try after connecting charger by 10 minutes and also try after 10 hours of charge to press power button for even a minute do you see any sign of life
Have the signs of life disappear after flashing it via odin or cwm?
Did a water come near it or is it damaged or fall from a height?
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
I will try this evening to charge it for 10 hours. but, when I plug it, I do not have the charging animation but an exclamation point... That doesn't sound good...
I flashed CWM, but is was like 2 months ago and I did not have any problem until now.
I didn't damaged it, but It's 2nd hand.
Rotundjere said:
must be your Gtab2 damaged (droped) by previous owner.
That's bad -__-
Click to expand...
Click to collapse
Perhaps you're rigth, but I think the previous owner is OK. I managed to recontact him and he accepted to send me the proof of purchase so that I can try to use warranty. I think he would have just ignored me if he had damaged the tab himself.
Unfortunately, I read on samsung website that they do not provide warranty service in Europe for devices bougth outside Europe...
I will try it if nothing can save my tab.
Anyway, thanks everybody for trying to help me.
I also have bad experience with 2nd electronics goods (both from 2nd or black market with reduced price), I think they are selling it because it is failed/broken products from the manufacturing plant, and they just wan't to sell that broken stuff so they still can get money
I won't buy any 2nd electronics anymore (except for cars, & house)
After several plug-unplug, I managed to have the charging animation and after 10 minutes of charging it finally started normally!
By the way, I don't know what to do now. I'm petty sure It will have problems again in the future, because it seems to be a hardware problem. I think the only solution is to try to use the warranty with the proof of purchase of the first owner when it will die again.
Do you have some better ideas to fix the problem?
Thanks for your help.
The best way is send back to samsung service center.
Can i get some help?
I was downloading a file on my 6800 when it froze, at about 20% battery remaining, so i help the power button to reset the device.
Once it booted up to the lock screen, i entered my lock pattern and it froze again.
So i reset the device again, but this time it was stuck on the Samsung Galaxy Tab 7.7 screen. So i reset the device again. Same problem.
Now i am not getting anything. I have plugged the power cord into the tab and i am not getting any indication that it is charging. Nothing.
I cannot get into download/recovery because nothing is happening.
Is my device truly dead?
P.s. How do i find the serial number? Its supposed to start with R, but i cant find it on the device or the box.
Let the tablet discharge completely, then recharge it again. And try booting up normally, in recovery or download mode. Serial number can be found at the back of the device. If not check your original purchase bill.
Sent from my GT-N7100 using Tapatalk 2
Manipur said:
Let the tablet discharge completely, then recharge it again. And try booting up normally, in recovery or download mode. Serial number can be found at the back of the device. If not check your original purchase bill.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
The tab is essentially a paper wieght. There is no indication that that it has any power, and will not boot into anything as nothing happens when the power button is pressed. So I cannot discharge it since i dont there is no indication of the remaining battery life and charging it shows no indication of current battery level.
The serial number is not on the back of the device, and i checked on my other tablet the P1000 it isnt there either, there is only the model number, the IMIE number and where it was made.
w1ll1m said:
The tab is essentially a paper wieght. There is no indication that that it has any power, and will not boot into anything as nothing happens when the power button is pressed. So I cannot discharge it since i dont there is no indication of the remaining battery life and charging it shows no indication of current battery level.
The serial number is not on the back of the device, and i checked on my other tablet the P1000 it isnt there either, there is only the model number, the IMIE number and where it was made.
Click to expand...
Click to collapse
M out of station at the moment. Will be home next Monday. Will inform you if the serial number is printed on the box or not. I guess you'll need a zig cable to bring your device in download mode. Is your tab still under warranty? If so I guess it'll be better to take it to a service center.
Sent from my GT-N7100 using Tapatalk 2
Mine has frozen up a few times and read somewhere that if you have a black screen..and no buttons working..
then plug in wall charger wait for atleast 15 mins ..then hold power button for 15 secs..
the battery charging icon should appear..then can be turned on.\
its kind of like before you could hold power button and or volume buttons but nothing happening.
I was worried mine had somehow hard bricked but this worked for me recentley..
If doesnt work for you and still nothing then see samsung..
MRBR7 said:
Mine has frozen up a few times and read somewhere that if you have a black screen..and no buttons working..
then plug in wall charger wait for atleast 15 mins ..then hold power button for 15 secs..
the battery charging icon should appear..then can be turned on.\
its kind of like before you could hold power button and or volume buttons but nothing happening.
I was worried mine had somehow hard bricked but this worked for me recentley..
If doesnt work for you and still nothing then see samsung..
Click to expand...
Click to collapse
Tried it and it didnt work. Thanks for some advice. Any chance you can get a picture of the back where the imie & serial number are supposed to be? You can obscure your imie & serial number, i just need to see how it looks.
w1ll1m said:
Tried it and it didnt work. Thanks for some advice. Any chance you can get a picture of the back where the imie & serial number are supposed to be? You can obscure your imie & serial number, i just need to see how it looks.
Click to expand...
Click to collapse
Located at the back panel, lower side. IMIE and S/N just above the 3G, WIFI, and 16Gb markings.
Quicksilver666 said:
Located at the back panel, lower side. IMIE and S/N just above the 3G, WIFI, and 16Gb markings.
Click to expand...
Click to collapse
Damn i dont have that, could be because i imported it from Hong Kong.
Thankd for the image.
w1ll1m said:
Damn i dont have that, could be because i imported it from Hong Kong.
Thankd for the image.
Click to expand...
Click to collapse
Your welcome... If you've kept the original plastic protector at the back there is also a sticker indicating the IMEI and S/N.
Just send it back to Hong Kong with origonal purchase receipt..
They will replace motherboard and no questions asked.
I bought mine in HK and have sent it back twice under warrenty..
To be honest i think sending it Hard bricked is the best way to get it repaird
as they have no way of knowing what Roms n stuff youve Flashed lol..
MRBR7 said:
Just send it back to Hong Kong with origonal purchase receipt..
They will replace motherboard and no questions asked.
I bought mine in HK and have sent it back twice under warrenty..
To be honest i think sending it Hard bricked is the best way to get it repaird
as they have no way of knowing what Roms n stuff youve Flashed lol..
Click to expand...
Click to collapse
Good for you. My warranty went and gone by but no problems with my unit. Hope you get yours back soon.
MRBR7 said:
Just send it back to Hong Kong with origonal purchase receipt..
They will replace motherboard and no questions asked.
I bought mine in HK and have sent it back twice under warrenty..
To be honest i think sending it Hard bricked is the best way to get it repaird
as they have no way of knowing what Roms n stuff youve Flashed lol..
Click to expand...
Click to collapse
Can you post the name and address to the place in Hong Kong that you sent it to??
I may have to send mine there from the USA.. and it is NOT warranty covered anymore....
Will they work on it for me?? and charge me to fix it??
Ill pay them.. I just need it fixed.
I beleive there are 3 repair centres in Hong Kong..
My Freind had mine fixed in Hong kong because at the time i was in Australia.
Samsung repair centre..
Unit 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Rd, Causeway Bay, Hong Kong, Hong Kong
+852 2521 4888
Maybe for starters ring this number,this one i got from google....
ask for somebody that can speak good english..
Maybe get them to email you the postage address incase you get it wrong somehow..
Like i posted have droped mine in for Bricked twice..
They will do it in 1 day and ring you the next telling you to pick it up.
Doesnt take long..
At moment ive asked DanielHK how much it cost as he is getting his fixed there now.
when i get a price i will let you know what they charged him,dont pay more!.
The thing about HK is different price for chinese and different price for the Gui Lo's!!!
seems like mine is now bricked - no response from the charger or by usb, i was using it today and it ran out of battery and wont do anything,it was acting funning the last few days, it actually would never turn off, when i powered it off it would just turn back on again, and as i posted in another thread it would charge with the cable for a few days it would only charge by usb, them all of a sudden it starting charging by usb again but not with the original charger it came with - i have had it charging for over an hour and still nothing, i will charge it overnight and try again tomorrow - i will probably send it to my office in hong kong and see if they can work with the repair center to get it fixed - but in the meantime i need another 7.7 ! i guess i will just have to pick one up on kijiji - there is one in my area for $375 which is about half the price i paid for my current one - oh well i will just sell 2 of my nexus 7's and get another 7.7 i dont really use the nexus 7's anyway only to test out different roms
edit - does anyone know if samsung canada can / will repair it if i pay for it or know anyone else that can i would rather pay and get in done here then send to hong kong ? i had a company in mississauga that fixed my bricked original galaxy tab 7 a few years ago but i dont really trust those guys to work on this tablet
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
UPDATE
Contacted the company and they are going to repair under the warranty. Lets see what they actually do.
golfinggino said:
seems like mine is now bricked - no response from the charger or by usb, i was using it today and it ran out of battery and wont do anything,it was acting funning the last few days, it actually would never turn off, when i powered it off it would just turn back on again, and as i posted in another thread it would charge with the cable for a few days it would only charge by usb, them all of a sudden it starting charging by usb again but not with the original charger it came with - i have had it charging for over an hour and still nothing, i will charge it overnight and try again tomorrow - i will probably send it to my office in hong kong and see if they can work with the repair center to get it fixed - but in the meantime i need another 7.7 ! i guess i will just have to pick one up on kijiji - there is one in my area for $375 which is about half the price i paid for my current one - oh well i will just sell 2 of my nexus 7's and get another 7.7 i dont really use the nexus 7's anyway only to test out different roms
edit - does anyone know if samsung canada can / will repair it if i pay for it or know anyone else that can i would rather pay and get in done here then send to hong kong ? i had a company in mississauga that fixed my bricked original galaxy tab 7 a few years ago but i dont really trust those guys to work on this tablet
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Hope you get it fixed.
I had a feeling it had sometime to do with the power cord as it was working before it died picked up a Samsung travel adapter today and as soon as I plugged it in the battery symbol appeared so my original Samsung cable / adapter was no longer working anyway very very glad everything is now OK and going back to a backup of paranoidandtoid 2.55 where everything was working and can now sell my galaxy note 2 which is way too small for everyday use
Sent from my SGH-I317M using XDA Premium HD app
golfinggino said:
I had a feeling it had sometime to do with the power cord as it was working before it died picked up a Samsung travel adapter today and as soon as I plugged it in the battery symbol appeared so my original Samsung cable / adapter was no longer working anyway very very glad everything is now OK and going back to a backup of paranoidandtoid 2.55 where everything was working and can now sell my galaxy note 2 which is way too small for everyday use
Sent from my SGH-I317M using XDA Premium HD app
Click to expand...
Click to collapse
I wish mine could have been sorted by using a different adaptor but it works in my other tablet.
may be the battery is dead,so open the phone and change the battery.it may wotk.
another method u can use higher volt to shock the memory battery,it may work but it is very danger
Sent from my GT-P6800 using xda app-developers app
Hey guys
I rooted and flashed paranoid android of my tab and it was working fine. Couple of weeks later I left it to charge overnight not realizing the charger is spoilt, hence, didn't charge my tab. Batt drained completely and i couldn't get it started again. Tried leaving it to discharge overnight and plugging in a new charger to charge overnight and still nothing. It was still under warranty so I sent to to samsung and guess what? They told me it's been rooted and hence the warranty is void and they told me they need to replace the motherboard which costs almost $300. :crying: FML. Took it back and now I have a really fancy paperweight.
Was wondering if you guys know anything I can do to get it back to life? Or at least unroot it so I can send it back for repairs?
Any help is greatly appreciated.
Maybe not Dead, just its gone completely flat.
When it discharges to a certain amount you cant charge it even with wall charger as needs a certain amount of power
from the battery to activate the charging circuits.
I havent pulled one open yet but u need to pop the screen out from the front..
then remove battery and charge it from some other means then replace it..\
should now turn on again..
Just a guess but if its a paper weight you got nothing to loose right?
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
http://youtu.be/FEixpssggCY
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
J.Diogo said:
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If on battery, then the phone does nothing. If plugged in to charger and the key combination is tried then the phone keeps on doing as shown in the video.
Don't know what's going on.
Try doing that but with the phone connected to a PC that has adb and fastboot installed.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
1ManWolfePack said:
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
Click to expand...
Click to collapse
Tried that already. No change. Any other ideas?
steelbreeze said:
Tried that already. No change. Any other ideas?
Click to expand...
Click to collapse
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
bitdomo said:
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
Click to expand...
Click to collapse
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
bitdomo said:
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
Click to expand...
Click to collapse
kbroh said:
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
Click to expand...
Click to collapse
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
steelbreeze said:
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
Click to expand...
Click to collapse
My phone behaves the same way if I constantly press the power button
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
hebert_hrs said:
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
I'm in the same boat, unfortuantely i'm at a loss in what to do, i'm going to send it back to Google and await a replacement, meanwhile i'll get my hands on some cheap old phone for now.
Click to expand...
Click to collapse
Had my Nexus 5 for about a few month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off.
I want to enter into recovery mode, but I have no time to click recovery mode as it reboots frequently
One thing i noticed when it did boot up was the power button seems to be extremely sensitive and volatile
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Found a solution
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
dueltothedeath said:
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Click to expand...
Click to collapse
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
hbb20 said:
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
Click to expand...
Click to collapse
Thats very strange..since it started happening to me since yesterday. I managed to flash it again (and that i suppose should have cleared everything) but problem persists. Ill now try to restore factory image.
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
ironclad1911 said:
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
Click to expand...
Click to collapse
Thanks. I restored it to the original nexus 5 build - but nothing seems to fix the problem. will reach out to service center.
I was just using it normally today,
The battery was down to some 23%, charged it a bit to aprox 40%
then suddenly every locked up, and it went dim, and then dead
I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.
it was rooted and running Viper ROM 1.4
Currently it's cold as ice, normally while charging it should be Warm.
Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.
Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.
AllGamer said:
I was just using it normally today,
The battery was down to some 23%, charged it a bit to aprox 40%
then suddenly every locked up, and it went dim, and then dead
I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.
it was rooted and running Viper ROM 1.4
Currently it's cold as ice, normally while charging it should be Warm.
Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.
Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.
Click to expand...
Click to collapse
Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?
8bitbang said:
Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?
Click to expand...
Click to collapse
it wont even turn on.
I was with HTC tech support for the past hour, and we tried everything.
so, now it's going straight for warranty
it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.
the weird thing is that everything was working just fine and normal, until moments before I left office.
it was hard to turn on, so i though oh no problem, I'll just restart it.
Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more
but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.
apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.
hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70
there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49
AllGamer said:
it wont even turn on.
I was with HTC tech support for the past hour, and we tried everything.
so, now it's going straight for warranty
it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.
the weird thing is that everything was working just fine and normal, until moments before I left office.
it was hard to turn on, so i though oh no problem, I'll just restart it.
Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more
but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.
apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.
hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70
there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49
Click to expand...
Click to collapse
It does sounds like a hardware problem. I hope they send a replacement phone soon.
ShyamSasi said:
It does sounds like a hardware problem. I hope they send a replacement phone soon.
Click to expand...
Click to collapse
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
AllGamer said:
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
Click to expand...
Click to collapse
It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.
Return period in Germany is only 14 days so I had to take the warranty repair as well.
Sent from my HTC U11 using XDA Labs
5m4r7ph0n36uru said:
It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.
Return period in Germany is only 14 days so I had to take the warranty repair as well.
Sent from my HTC U11 using XDA Labs
Click to expand...
Click to collapse
where you have bought ?
andrea1493 said:
where you have bought ?
Click to expand...
Click to collapse
o2 Germany. Repair center is in Poland.
Sent from my HTC U11 using XDA Labs
AllGamer said:
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
Click to expand...
Click to collapse
I think if you make enough noise at the support or escalate it maybe through Social media, then they might send you a replacement device instead of a repair. Sometimes these support centers would have escalation processes in place for such situations but won't really honor it until the customer start making noise. Especially HTC would try and minimize bad PR.
Yesterday the same happend to me.
I had the feeling that the battery connector wasn't properly connected/disconnected, so I searched for a picture to see if by pushing on the back of my device i could reconnect the battery connector (see this pic and this pic). Luckily this worked for me so now i can backup my data and exchange it (also luckily, im still within the voluntary 14 day returning period of my provider).
Hope this helps someone else too.
Mine is gone 2 days ago too.
When I woke up in the morning, I saw it's still on the charger, but soon I found the device is gone and I checked some log (I have configured Syncthing to do some backup to my PC, unfortunately, I only paired the device but no task is configured yet.) and found the device is just gone around I woke up.
Tried all combinations including vol+ & vol- & PWR for 30secs~2mins, none of them work. Pressing around battery connector doesn't work still.
Its cold as a brick. No response when I plug it to my MacBookAir, but shown as an unknown device on my Windows7 Desktop.
Now I'm waiting for it self recovery since I still not backed up my internal storage yet, and my data won't be guarantee if I send it back to HTC.
No solution yet. Just an echo for the topic.
A small update.
So, after I sent it in for Repair... damn HTC finally fixed the phone and send it back to me after 6 months.
The worst experience ever.
I got the same issue as well. My phone just went dead on me today. It does response to anything at all. May I know from those who experienced before what is the cause of the problem? What did the service center do to help out?
Happened to me today. After having it 5 months,warranty exchange.
Mine HTC U 11 turned off since 23-01-2019. Not charging . not turning. Nothing is working. I am from India. I could not find any authorized service center for HTC here too. .
What to do now.
Please suggest me what to. If any one can.
Mail : [email protected]