Related
If you consider buying something from cnn.cn, the following information might be of interest to you:
1. The 31.1.2008 I ordered a replacement screen from cnn.cn.
2. The amount was charged to my PayPal account the same day.
3. Today, 28.2.2008 I have still not received the goods; the order is marked as "Processing" on the cnn.cn website.
4. I have sent five enquiring/reminding e-mails to cnn.cn, both via the form on their web site and to the [email protected] address. I have not received one single reply.
5. The so-called "Live-help" on the cnn.cn website is offline since several weeks.
6. When calling their customer support during Hong Kong business hours, an answering machine replies in (presumably) Chinese and hangs up without recording .
In short, my experience of cnn.cn is very bad and I recommend anyone tempted to use it to think twice.
In case the situation improves I will let you know.
There's a lot of different resellers about and equally many roumers of who's good and who's dodgy at the moment . So that we all know who's who out there, heres a little Thread with Vendor reviews.
If you have something positive or something negitive to say about a seller please say it here.
Also please rate your vendor XX out of 10, I might add a field to the vendor wiki.
Vendors and prices here >http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_Vendors
I've always used Expansys / MobilePlanet. I'm USA so MobilePlanet.
There is some atrocious whining in their forums from - for want of a better term - EXTRAnoobs.
But in my dealings they are professional, rock solid and I've never had any problems.
Onthegosolutions
I have used Maobile Planet in the past and had no specific problems.
For some years not I have been using OntheGoSolutions and I have been pleased because I always know who I am speaking with. Seems to have very little turnover and they are small enough that I can communicate with one person. They are definitley not the cheapest but have at least twice in the past lowered a price for me when I pointed out an advertised lower price elsewhere.
I bought my Raphael online from Expansys Canada... All I can say is the transaction was very easy, and shipping was SUPER FAST!!!
Ordered it Friday afternoon (approx 3pm), after a small billing problem (I gave them a different phone number from the one on my Credit Card account), confirmed the order on Monday morning at 10am (they aren't opened on weekends), I had the device in my hands Tuesday just before noon...
All in all, besides the phone # problem, I'm very happy with the transaction. It was easy, smooth and fast...
Inkino UK
To all in London and southeast
Eugene at Inkino (I never knew I needed one), 48 Tottenham Court Road www.inkino.co.uk is a mine of information on all things HTC. They are one of the few, if only, HTC Ultimate Partners and it shows.
I have bought my Trinity and now Touch Pro from there.
Yes I could probably get a few pounds off here or there but the service and honest opinions I have had from Eugene and his collegues at the sister branch 9 Great Russell Street mean that I will simply not buy from elsewhere. If I have a problem I know I can call up or drop in and I will speak to someone who knows his products inside out and is a straightforward trader.
Pleasure to do business with.
I ordered mine from Expansys UK. I live in Cyprus and Expansys is propably the best choice. Although I should have used Expansys Cyprus, the UK site was 40 Euro cheaper so I went with them. The service is excellent! Prices are among the best in the market. (630 EURO inc. DHL shipping fees).
They support Paypal, which is a big plus in safety matters, and by using DHL you get your phone in record time.
All in all, i am a happy customer=p
I'm in the US and I bought mine from Clove. A tad more expensive, but I was having problems with Google Checkout (which Handtec uses for overseas orders). Clove was a little slow to receiving my order, but once they did they shipped it out within hours. DHL got it to me in 2 days, all the way from UK to California, and by 10am no less.
One thing about Clove (that I appreciated) is that they require you to confirm the order by calling your CC company and requesting the 6-digit charge authorization number for the charge. Maybe it's an extra hassle, but it's nice to know they're serious about your security.
I would order from Clove again, but of course now I have no money.
I'm in the US and purchased from Smart Mobile Gadgets. All was as they said, including Saturday delivery.
I ordered my TP from On the Go Solutions in July. They said they would call and make sure I still wanted it before they would ship. They also shipped the day the said they would, a month in advance. I am very satisfied with the way they do business.
This is a statement of one set of circumstances and does NOT impute or call into question the credibility or otherwise of this particular organization. There may be an explanation - but so far - my client has not received one.
A client of mine bought direct in a Buy It Now eBay auction from a company with a high level of positive feedback with thousands of positive transactions on eBay. Their public site is - Popular Electronics http://www.popularelect.com.
Approx 24 hours after buying eBay declared the auction NULL AND VOID and advised my client that they do not have to pay. eBay stated:
"As eBay removed the item, you are no longer obliged to send payment for it. Please don't send money or respond to any emails from the seller.
If you've sent payment but haven't received the item, please wait a reasonable period of time for delivery. If you don't receive the item, please contact us again by clicking "Contact Us" on any eBay Help page and selecting the following contact options:
Buying and Finding>Fraud and Payment Concerns for Buyers>Item Not Received or Item Not as Described (you paid)"
My client has called and emailed the company direct and not received any replies.
I've carefully reviewed the eBay email and header codes and believe the email is genuine and not a phish. All the auctions that for TouchPRo's that WERE on ebay from this company have disappeared at 9/3/2008 14:00 EDT.
I leave you to draw your own conclusions.
BEWARE OF THE TIGADUACELLULAR!!!
http://forum.xda-developers.com/showthread.php?p=2617797#post2617797
Has anyone actually baught anything from tigerCellular out there? If so let us know are they real or fake? thanks... im betting the latter but you never know
2call.nl 5/10
Got my TP from 2call.nl
Price without contract (as I use company sim) was good and delivery was very fast.
However, as my TP came with the know problems (GPS instable and hot, black paint falls off,...), I asked 2call within two weeks after pruchase to take my device back and replace it by a new one.
They refused.
As price and delivery is not the only thing I expect from a retailer of a some hundred euro device, I personally will not buy at 2call.nl again.
I broke my network/signal antenna coax cable while doing screen replacement.I was able to get some signal after grounding and soldering a small wire,but apparently the network(data connection too) is not as good as when it was with the coax cable(of course).
I tried searching the accessories forums and all relevant threads,but couldn't found any link that isn't dead.
After googling,I could find some sellers on eBay.com and banggood.com,but sadly they don't ship to my place(that's rude of 'em).
Now,I really am in need of that coax cable to really use my OPO as daily driver,while travelling or using data connection(switches every time to 2G)..it doesn't really come handy anymore.It is not anything firmware related,that's I'm sure of,because before that coax cable incident,everything was working fine.
That's my sad story.. :crying:
If anyone know of any site or seller that sells that coax cable(except banggood and eBay.com, you know the reason),please do let me know so that I can use my OPO as daily driver again,otherwise I'll have to buy another device(which I really don't want).
how about aliexpress
---------- Post added at 03:44 PM ---------- Previous post was at 03:40 PM ----------
Mr.Ak said:
If anyone know of any site or seller that sells that coax cable(except banggood and eBay.com, you know the reason),please do let me know so that I can use my OPO as daily driver again,otherwise I'll have to buy another device(which I really don't want).
Click to expand...
Click to collapse
This one ships to India
https://www.aliexpress.com/item/2pc...lgo_pvid=7a2043ce-1537-464f-a9e4-e7ee799f2b40
ninjasumit said:
This one ships to India
https://www.aliexpress.com/item/2pc...lgo_pvid=7a2043ce-1537-464f-a9e4-e7ee799f2b40
Click to expand...
Click to collapse
Hello..
Thanks for the recommendation,but do you think it will be possible to get just one piece? I really don't need another antenna,just a single piece would do.
P.s: Just did a quick search in aliexpress and found that the link you shared is the only product available,so I'm just gonna order that,as it is much cheaper than the ones available on eBay.com and eBay.in(would've been quite feasible,but prices are just too high).
Actually it is first time I'm ordering from Aliexpress,and it is good to see that there are some buyer protections,but the max time of arrival is estimated as 60 days..they'll initiate refund if product is not delivered in 60 days.I don't think it would take that much for the product to arrive from China to North India.The max I can think of is 3 weeks.Have you ordered any item from aliexpress? If yes,can you tell me how much time it took for your product to arrive?
Thank you,again.
Ps2: I don't know why it is mentioned as WiFi antenna even though WiFi has nothin' to do with that antenna.That antenna is related to network only.
Ps3:Bought it at about 270INR.
Ps4: Sh*t happened! There is another product in 0.89USD!! Should've bought that!!
Is it somehow possible to revert my payment and cancel the order??! Please reply Asap..!
Ps5: I was able to cancel the order,the status now says 'order cancelled,refund processing'.
Do you know how much time it could take for a refund?
Also, @evronetwork ,you use aliexpress a lot..maybe you can help me with this?
Mr.Ak said:
Hello..
Thanks for the recommendation,but do you think it will be possible to get just one piece? I really don't need another antenna,just a single piece would do.
P.s: Just did a quick search in aliexpress and found that the link you shared is the only product available,so I'm just gonna order that,as it is much cheaper than the ones available on eBay.com and eBay.in(would've been quite feasible,but prices are just too high).
Actually it is first time I'm ordering from Aliexpress,and it is good to see that there are some buyer protections,but the max time of arrival is estimated as 60 days..they'll initiate refund if product is not delivered in 60 days.I don't think it would take that much for the product to arrive from China to North India.The max I can think of is 3 weeks.Have you ordered any item from aliexpress? If yes,can you tell me how much time it took for your product to arrive?
Thank you,again.
Ps2: I don't know why it is mentioned as WiFi antenna even though WiFi has nothin' to do with that antenna.That antenna is related to network only.
Ps3:Bought it at about 270INR.
Ps4: Sh*t happened! There is another product in 0.89USD!! Should've bought that!!
Is it somehow possible to revert my payment and cancel the order??! Please reply Asap..!
Ps5: I was able to cancel the order,the status now says 'order cancelled,refund processing'.
Do you know how much time it could take for a refund?
Also, @evronetwork ,you use aliexpress a lot..maybe you can help me with this?
Click to expand...
Click to collapse
You can't really predict the arrival time of the order. Its very variable and depends on the shipping method. I have ordered a lot from aliexpress and some orders arrived within 25 days while some other took 45+ days and there were 2 which never arrived. But there's nothing to worry because if you don't receive the order you will get an assured refund.
Your refund should get processed within 10 days. You can trust aliexpress though, they are professional enough.
Mr.Ak said:
Hello..
Thanks for the recommendation,but do you think it will be possible to get just one piece? I really don't need another antenna,just a single piece would do.
P.s: Just did a quick search in aliexpress and found that the link you shared is the only product available,so I'm just gonna order that,as it is much cheaper than the ones available on eBay.com and eBay.in(would've been quite feasible,but prices are just too high).
Actually it is first time I'm ordering from Aliexpress,and it is good to see that there are some buyer protections,but the max time of arrival is estimated as 60 days..they'll initiate refund if product is not delivered in 60 days.I don't think it would take that much for the product to arrive from China to North India.The max I can think of is 3 weeks.Have you ordered any item from aliexpress? If yes,can you tell me how much time it took for your product to arrive?
Thank you,again.
Ps2: I don't know why it is mentioned as WiFi antenna even though WiFi has nothin' to do with that antenna.That antenna is related to network only.
Ps3:Bought it at about 270INR.
Ps4: Sh*t happened! There is another product in 0.89USD!! Should've bought that!!
Is it somehow possible to revert my payment and cancel the order??! Please reply Asap..!
Ps5: I was able to cancel the order,the status now says 'order cancelled,refund processing'.
Do you know how much time it could take for a refund?
Also, @evronetwork ,you use aliexpress a lot..maybe you can help me with this?
Click to expand...
Click to collapse
Stopped recently using aliexpress and warning others to do so. I've used aliexpress for years well... if a seller is bad(cross roads with about 4 of them - really really bad not just negative) ...you can lose money, aliexpress protects sellers rather than buyers
So unless you don't mind losing some money avoid them
evronetwork said:
Stopped recently using aliexpress and warning others to do so. I've used aliexpress for years well... if a seller is bad(cross roads with about 4 of them - really really bad not just negative) ...you can lose money, aliexpress protects sellers rather than buyers
So unless you don't mind losing some money avoid them
Click to expand...
Click to collapse
But what about refund tho? Refund of cancelled order? It's still processing even though I cancelled the order just after payment.
Btw,another order which I did,shipped today.I used Aliexpress 'cause the prices were cheap,otherwise I always use eBay.
I won't do any other order on Aliexpress,but I can't really take the risk to cancel the shipped order. :/
Mr.Ak said:
But what about refund tho? Refund of cancelled order? It's still processing even though I cancelled the order just after payment.
Btw,another order which I did,shipped today.I used Aliexpress 'cause the prices were cheap,otherwise I always use eBay.
I won't do any other order on Aliexpress,but I can't really take the risk to cancel the shipped order. :/
Click to expand...
Click to collapse
well if you have TOO many evidence ...you'll get your money, you might lose 20-30 days but you'll get it
Now if you want to cancel or send the item back for some reason ..and the seller is bad? you'll lose your money
You see you can open a dispute to cancel or send the item back BUT if the seller doesn't accept this, aliexpress doesn't do anything ...they say talk to the seller and when the time is out and the dispute has to close? it ends with sellers win - So he gets the money, amazing? ...sure it is
Cancelling an order and getting the money back it's up to sellers choice, if he's good it's ok ..if he's not well expect to be @!#@!#%
evronetwork said:
well if you have TOO many evidence ...you'll get your money, you might lose 20-30 days but you'll get it
Now if you want to cancel or send the item back for some reason ..and the seller is bad? you'll lose your money
You see you can open a dispute to cancel or send the item back BUT if the seller doesn't accept this, aliexpress doesn't do anything ...they say talk to the seller and when the time is out and the dispute has to close? it ends with sellers win - So he gets the money, amazing? ...sure it is
Cancelling an order and getting the money back it's up to sellers choice, if he's good it's ok ..if he's not well expect to be @!#@!#%
Click to expand...
Click to collapse
Okay,so I got the pm from seller.She says 'Since you cancelled the order just after placing it,we never got the money.Your money is safe with Aliexpress.They'll refund the money to you after processing it i.e., within 10 days.If you don't recieve your money even after 10 days,kindly contact Aliexpress customer service.'
Does this actually mean I'll get my refund? Tbh,I don't know what's making the refund late..I mean I cancelled the order just after placing it,so the refund shouldn't take that long,right?
I seriously should've used eBay and paid a few more bucks.Their service is much better imho.
Mr.Ak said:
Okay,so I got the pm from seller.She says 'Since you cancelled the order just after placing it,we never got the money.Your money is safe with Aliexpress.They'll refund the money to you after processing it i.e., within 10 days.If you don't recieve your money even after 10 days,kindly contact Aliexpress customer service.'
Does this actually mean I'll get my refund? Tbh,I don't know what's making the refund late..I mean I cancelled the order just after placing it,so the refund shouldn't take that long,right?
I seriously should've used eBay and paid a few more bucks.Their service is much better imho.
Click to expand...
Click to collapse
Yeah if you cancelled before they press send you are safe - They usually press "send" even if they send it a few days later, sometimes 10+ business days later - You're in luck
Ebay is safe but usually more expensive and this paypal convertion is "stealing" for sure but better safe than sorry I guess - Usually ebay sellers don't ask for any proof if things go south, in aliexpress? expect both seller and aliexpress to ask for as much proof as you can get and you might be lucky
Just wish ebay had the variety that aliexpress has, aliexpress has much more products and little parts than ebay like 10 times more
When repairing, tablet, phones, photocopiers, laptop, printers etc ...you need little parts most of the time and having hard time to find one single place like aliexpress did - but enough is enough, can't waste money or time to prove I'm not an elephant.
evronetwork said:
Yeah if you cancelled before they press send you are safe - They usually press "send" even if they send it a few days later, sometimes 10+ business days later - You're in luck
Click to expand...
Click to collapse
Hello again.It's been 8 days and I still haven't got my refund.The seller said that I'll get refund in max 5 days.How can I contact Aliexpress about this issue?
Now,seriously,such waiting time for getting a refund for order which I cancelled as soon as I placed?! Disgusting!
Ps: Apparently,they were having national holidays in china from Oct1-Oct8.Just great!
Could this be a reason for late refund processing?
Mr.Ak said:
Hello again.It's been 8 days and I still haven't got my refund.The seller said that I'll get refund in max 5 days.How can I contact Aliexpress about this issue?
Now,seriously,such waiting time for getting a refund for order which I cancelled as soon as I placed?! Disgusting!
Ps: Apparently,they were having national holidays in china from Oct1-Oct8.Just great!
Could this be a reason for late refund processing?
Click to expand...
Click to collapse
Don't worry banks do take a bit, for 45 days since the first purchase you are secured(more or less) - also in aliexpress they do check the messages between the buyer and the seller - so don't worry too much
Ordered a Oneplus 6 on first day these were available to be ordered. The website was a shambles where it was clearly struggling with the managing of the orders as halfway they changed the payment methods. eventually after changing the payment methods and having to cancel the previous orders which were stated as not gone through successfuly and confirmed...these were still in the system...had to contact support to confirm that one phone was all that I have ordered...
in order of Oneplus 6 ...I decided to add a " Priority posting because I am due to go on holidays so wanting to make sure the phone arrives before to enable me to set the phone up etc... My wife orderded the same phone on the same day...she has not paid priority ...and she has received her phone yesterday, the 25th May 18 in the morning ...although not having paid extra for Priority and security ..she received the phone faster and had to sign for it which was as secured...?? When I contacted support... they eventually refunded me the priority extra I have paid of £2.99 but I feel that this miss advertising is not wright and I do not feel adquately compenstated....specially when this is the start of a relationship with a new brand.... I have been many years with Apple Phones and my family pursuaded me to move to android and Oneplus...before I even start with the usage of the phone I am already experiencing problems with the cusotomer support.... what a start....!!!!!????
Below is what is being advertised on Oneplus when ordering the phone:
Normally, you will get estimated dispatch and estimated delivery info during checkout. Shipping times depend on the shipping method available in your region.
Once your order has been dispatched, the shipping time is:
Standard Shipping - 3-7 business days for delivery
Priority Shipping - 1-3 business days for delivery
Good morning everyone,
since it happened to me for the first time in my life that I have a self-inflicted defect on my smartphone, I thought that at this point I would post a thread on how the repair experiences with the Pixel 4 XL are - especially so shortly after the release of the device.
Field report
Origin of damage
I have caused the display to crack on December 17th, 2019, because the Pixel 4 XL - which as been in the corresponding Google Fabric Case - fell on a stone. The fall height was quite low at about 50 cm, but the angle of impact was so unfortunate that it hit with the exposed display edge, above the lower speaker. The lower 15% of the display surface is completely torn and the display has suffered a small hole in the display glass at the point of impact. The good thing is that the functions are not impaired. However, small shards of glass crumble around the hole, and I notice that the display is very sharp-edged at this corner.
Damage report
So I contacted the Google support directly from my pixel. After a short phone call they sent me a link to the website Pixel reparieren lassen, where I opened the repair order. After entering the IMEI and selecting my pixel model and the damage, I immediately received a fixed price for the repair of the display as such. The repair, which is expensive, but with a price of € 229.00 net, or € 281.67 gross, is within the usual range of a diplay repair for high-end devices, I could order there directly at the mentioned price. I created the order with the option that Google sends me a box for secure shipping free of charge. This way damages that occur during transport to the repair partner are insured by Google. The said box should have reached me by December 19th.
The whole order was - incl. phone call - done within a few minutes. Also the naming of a fixed price, without hidden costs, which could develop, if the production of the cost estimate were left to the repair service provider, is very good. I also welcome the fact that I have concluded my order, and thus the contract for the repair, directly with Google DE, and do not have to do this individually with the repair partner. This means that Google DE assumes responsibility for ensuring that the selected partner carries out the repair according to their terms and conditions. The repair duration was given to me with 10 - 12 days, starting from arrival of the device at the repair service provider. The sending in takes place via UPS Express. Google has already sent me a corresponding shipping label by mail, as well as the invoice for the repair.
The concerns
Unfortunately there is a further grain of salt ... The official repair partner of Google DE is the company CTDI from Poland, which has a bad reputation in the industry. With the Smartphone of my wife, I had big problems here in the past. I had to send in her HTC three times until the repair was completed professionally. I hope that everything will go smoothly and that I will get the Pixel 4 XL back in working order.
I will keep you up to date with all the latest news here, so that as many people as possible can benefit from my experience, and to make any problems that occur transparent.
Further repair procedure
Update 1: December 18th, 2019 - Packaging for the return shipment has been sent to me. Arrived at my place: December 20th, 2019 one day late.
Update 2: December 21st, 2019 - RMA package delivered to UPS Access Point. Arrived in Poland: December 24th, 2019.
Update 3: December 27th, 2019 - Device has been checked. Additional defects were identified. Google refuses partial repair. New repair costs € 279.00 plus VAT.
Update 4: January 3rd, 2020 - Device has been repaired and dispatched by Google. Arrival at Germany: January 6th, 2020.
Update 5: January 6th, 2020 - All in all I give it a good grade. The result is only diminished by the unavailable partial repair and the somewhat long runtime during the holidays around Christmas and New Year.
Quality of repairs
The Pixel 4 XL was delivered yesterday and I picked it up at my UPS Access Point to set it up and test it thoroughly in the evening. Carry it with me again today and I must say that the result is extremely positive. No differences in the gap dimensions can be detected on the device and everything works smoothly.
Summary
Pros
Google gives the net repair time very precisely. The 10 - 12 days, minus the holidays due to the unfortunate time of the defect, were fully adhered to.
Google proactively informs about the status at regular intervals, such as the delays due to the Christmas and New Year holidays. The online repair status informs about all steps of the process almost in real time.
The repair process can be initiated very quickly and self-explanatory by me as a customer. A phone call lasting about 60 seconds and the subsequent repair request via a sent website link was extremely uncomplicated.
Cons
Google refuses partial repairs on its devices. The consequence is that I - besides the cracked display - had to pay extra for the frame (contained a small scratch) and therefore also for the, actually intact, USB-C port.
XDA:Thread Information
[Repair experience] Pixel 4 XL - Display cracked
Created: 2019-10-29
Last Updated: 2020-01-06
Update 1 - Waiting for the repair set
The corresponding packaging material was sent out yesterday, December 18th, 2019. It should arrive today or tomorrow. Since I have not received a tracking for the packaging, I am unfortunately unable to tell you where it is currently located.
OK contrary to Google's statement that the packaging should be with me within 48 hours, it arrived on September 20th, late afternoon, making it 72 hours. I had ordered it on December 18th, at about 09.30 am. I suspect that this is due to the parcels arriving before Christmas, because they arrived by DHL - who are always overworked before Christmas..
Update 2 - sending in the pixel 4XL
The corresponding packaging material was delivered on 20 December. I must say that I am not very enthusiastic about it, as it was just a very thin white box padded with some felt. I had imagined something better underneath...
But now to the further course of the return to the repair service provider:
Friday, December 20th: Pixel 4 XL packed in a repair kit.
Saturday, December 21st: at 10:53 a.m. the packed Pixel 4 XL was delivered by me to the nearest UPS Access Point in my town.
Monday, December 23rd: at 11:27 p.m. the package processed at the transfer point in my region, and is now ready for transport.
Tuesday, December 24th:
at 04:30 a.m. the package leaves my region
at 07:08 a.m. the package reaches Warsaw (PL), where it has received the import scan
at 11:32 a.m. arrival at the repair service provider (CTDI).
Duration thus far:
Net: 4 days (as the 10-12 days count from delivery at the UPS Access Point)
Gross: 7 days (plus 3 days shipping time for the repair set)
Update 3 - Device test of the Pixel 4XL
The Pixel 4 XL was checked by the service provider on December 27th. The following additional defects were allegedly found:
a slight defect (scratch) on the frame, and
a defect of the USB-C port.
Even if the scratch on the frame - it was caused by the fall - exists, it is only visible on closer inspection and should therefore not be repaired. I also have used the USB port for a whole week (i.e. until the pixel was sent in) after the fall to charge my pixel without being able to detect a defect. Therefore I cannot believe this second additional diagnosis in any way.
A telephone call with Google Support revealed: As a matter of principle, they would not carry out any partial repairs, even if this is what I as a customer would like. I would therefore have the possibility:
to extend the contract accordingly, or
to get my device back unrepaired
The new repair costs now amount to € 273.00 net, or € 335.79 gross.
In the end, after a long, discussion-packed phone call with the service consultant on the Google Support Hotline, I confirmed the order extension yesterday noon at 12:21 pm. I just want to get my 4 XL back.
What gets me upset is the following: Why the hell does Google imagine they can simply decide on the extent of the repair! This is outrageous. I will report this - after successful completion of the repair - in any case also to the German consumer protection, since such conduct is prohibited in this country. And now, the Google repair tracking, on top of everything else, it's informing me about a "delay in the repair", without explaining the reason for this. Just telling that they'll keep me posted ....
Duration thus far:
Net: 6 days (as the 10-12 days count from delivery to the UPS Access Point)
Gross: 10 days (plus 3 days shipping time for the repair set, and the Christmas holidays in Germany)
Update 4 - Pixel 4XL repair time and return
The Pixel 4 XL was finished today and sent back to me on the return journey. At 13:50 it would be announced UPS.
But now to the further process of returning it to the repair service provider:
Friday, January 3rd:
1:50 pm the device would be packed and the shipping label would be generated
4:20 pm the package has received the UPS pickup scan.
5:27 pm the package has received the origin and export scan
9:01 pm the package has left Warsaw (PL).
Saturday, January 4th: 4:34 am the package received the arrival scan in my region.
Monday, January 6th:
10:24 am the package was delivered to the UPS Access Point at my residence.
6:00 pm pick up by me.
The delivery to me is done by UPS Express Saver, which, compared to UPS Express (to save costs/supplements for Saturday delivery), delivers only on working days. As the delivery is scheduled for Monday (until the end of the working day) according to the tracking system, I had the package redirected to a UPS Access Point in my town to be able to pick it up after work.
Duration until Monday 06.01.2020:
Net: 16 days (as the 10-12 days count from the time of delivery to the UPS Access Point)
Gross: 20 days (plus 3 days shipping time for the repair set, and the Christmas holidays)
Duration until Monday 06.01.2020 - less public holidays:
Net: 12 days (as the 10-12 days count from the time of delivery to the UPS Access Point)
Gross: 16 days (plus 3 days shipping time for the repair set, and the Christmas holidays)
Excluding the Christmas holidays and New Year, and taking into account that Christmas Eve and New Year's Eve are only half working days, the 12 days promised by Google are indeed coming true.
I will give a last update as soon as I have inspected the device in peace at the beginning of next week, and have a picture of the quality of the work. Always in the hope that there will be no reason for complaints.
Update 5 - Pixel 4XL quality of repairs
The Pixel 4 XL was delivered yesterday and I picked it up at my UPS Access Point to set it up and test it thoroughly in the evening. Carry it with me again today and I must say that the result is extremely positive. No differences in the gap dimensions can be detected on the device and everything works smoothly.
As a little treat, the device came back in a nice package including a new SIM eject tool and display cleaning cloth. That's certainly a very nice service, in order to clean the glass surfaces once the applied protective foils have been created.
All in all I give it a good grade. The result is only diminished by the unavailable partial repair and the somewhat long runtime during the holidays around Christmas and New Year.
When you buy phones in your country, are you able to buy insurance for it? I bought mine here in the states from b&h photo and purchased insurance from square trade. I think it cost me $90 for 24 months and has a $75 deductible. But you can take it to local places and have them make the repairs, or mail it in for repair.
Either way, it's terrible the run-around they are giving you. But even still, don't you have local places that repair phones?
Yeah sure you can.
And most insurance companies that repair a display damage without excess cost € 13.99 gross per month and run for two years. So the question arises whether you want to pay € 355.76 gross over two years, or once (if it happens at all) € 335.79 gross in case of an accident.
Sent from my HTC U12+ using XDA Labs
Okay, things are getting a little weird now. TODAY (at 12:30 pm) I get a mail from Google stating that the repair is delayed. So they send me a mail which is only a confirmation/copy of the information from 4 days ago. This is absolutely wrong, especially since the mail does not give any reason for the delay.
So I chatted with the Google Support. Unfortunately they couldn't find a cause in the system. So let's hope that the device - despite the holidays - can be repaired by Friday and that it is only due to the holidays. If it should be due to supply shortages of spare parts, this would be more than unfortunate.
Just wanted to chime in that I've been following this thread with interest. In my case, I'm awaiting an advance replacement for my device but it's taking Google over 10 days just to deliver it to me (this despite the fact that they were able to overnight the device to me when I ordered a new one). I don't have much experience with Google's support so all of this is good learning. I also contemplated buying their Preferred Care but the service fees of $199 CAD combined with $199 CAD fee for the plan is absolutely nuts. Anyway, I'll keep watching this. Hopefully things work out well for you.
dhorgas said:
Just wanted to chime in that I've been following this thread with interest. In my case, I'm awaiting an advance replacement for my device but it's taking Google over 10 days just to deliver it to me (this despite the fact that they were able to overnight the device to me when I ordered a new one). I don't have much experience with Google's support so all of this is good learning. I also contemplated buying their Preferred Care but the service fees of $199 CAD combined with $199 CAD fee for the plan is absolutely nuts. Anyway, I'll keep watching this. Hopefully things work out well for you.
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Hola
A few questions and comments if you don't mind:
1. Whereabouts in Canada are you?
2. Why did you have to go through an advanced replacement order? Broken phone?
3. It is typical for these OEMs, to not have too many devices for advanced replacements after the first few months simply due to them waiting on undamaged returns to fill their RMA inventory.
Please continue to let us know how your return is handled. Thanks.
Good to have a few more users chimin' in on this one. Updated post number #5 with further details on repair time and return of the device to me.
QAM said:
Hola
A few questions and comments if you don't mind:
1. Whereabouts in Canada are you?
2. Why did you have to go through an advanced replacement order? Broken phone?
3. It is typical for these OEMs, to not have too many devices for advanced replacements after the first few months simply due to them waiting on undamaged returns to fill their RMA inventory.
Please continue to let us know how your return is handled. Thanks.
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Click to collapse
1. West coast.
2. Issues with the screen mainly. In addition to the green tint (which is standard on the Pixel 4 XL, and perhaps the smaller Pixel 4 as well), my device display has large blotches of red on it.
3. Advance replacements for new devices that are within the refund period, are not filled out of RMA inventory. They're replaced with retail devices. (Google provides a special link to purchase a new device out of sequence with the rest of the orders.)
So far, the update is that the replacement device arrived however UPS failed to deliver it (it did not even attempt). This resulted in additional wait, so now I am likely to either get the replacement in-hand on Monday evening or Tuesday sometime. I will have to start a refund process for my original device however because if I do not, the refund window will lapse and I would be stuck with the device even if I am not satisfied with the replacement. This is all due to extremely slow shipping of the replacement device (in shipment since Dec. 26th). Overall, my impression so far is pretty poor. The process is very disorganized and creates anxiety for the customer.
dhorgas said:
I will have to start a refund process for my original device however because if I do not, the refund window will lapse and I would be stuck with the device even if I am not satisfied with the replacement. This is all due to extremely slow shipping of the replacement device (in shipment since Dec. 26th). Overall, my impression so far is pretty poor. The process is very disorganized and creates anxiety for the customer.
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The problem with advanced replacement is that this process - like the RMA process - is not performed by the sales team. Such processes are always subject to after sales, in which - no matter which manufacturer - only a fraction of the costs are invested, which are spent on the sales area. Aftersales does not bring any money to a company and will only incur costs, which is why material and personnel costs are kept as close to zero as possible. Few costs mean few personnel, few personnel means long runtimes and usually also poorly optimized processes.
In most cases even the complete after-sales processes are subject to outsourcing, only to appear as material costs in the balance sheet. Subcontractors find it much more difficult to integrate themselves into the customer's supply chain in order to be able to accelerate the processes on their own.
Sent from my HTC U12+ using XDA Labs
Updated post #6 with the overall quality of repairs.