[Q] Unlocking the impossible tf700t - Asus Transformer TF700

Alright, here's the story. --
I bought this refurbished Transformer tf700t, and eventually got around to rooting it. The only issue I had with that was downgrading the build from 10.6.1.14.10 to 10.6.1.14.8.
Easy peasy, no problem.
Next, obviously to install a custom ROM, I needed to unlock the thing. It gave me a network error, which I found was because I didn't register with Asus. I go to do that, only to find that the serial number is unknown.
I've browsed for about 5 hours now, and I'm almost positive that it's impossible at this point to get the serial to register to unlock, or for that matter, unlock at all.
So this thread is more about 'Am I actually screwed' or is there another way around the network error/register issues?

ahh crap, I posted this to general instead of Troubleshooting.
My bad. :silly:

Sparkey480 said:
ahh crap, I posted this to general instead of Troubleshooting.
My bad. :silly:
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Have you made any headway on this???

lj50036 said:
Have you made any headway on this???
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I got to the Asus support chat, and explained my situation.
He gave me the actual serial number based off the Mac address of my tablet, and thankfully, it worked with the device tracker. sort of.
It came up in the list as my device, yet it can't locate or communicate with it.
So now I'm just trying new things to see what will work.

Sparkey480 said:
I got to the Asus support chat, and explained my situation.
He gave me the actual serial number based off the Mac address of my tablet, and thankfully, it worked with the device tracker. sort of.
It came up in the list as my device, yet it can't locate or communicate with it.
So now I'm just trying new things to see what will work.
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Click to collapse
You have installed the unlock app from Asus??
http://forum.xda-developers.com/showthread.php?t=2094746

lj50036 said:
You have installed the unlock app from Asus??
http://forum.xda-developers.com/showthread.php?t=2094746
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Yes, but when I attempt to use it I get the infamous 'network error' message

Sparkey480 said:
Yes, but when I attempt to use it I get the infamous 'network error' message
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I emailed Asus... I would like to see you get this taken care of asap!!!! Will let you know what I find out. Thx lj50036

lj50036 said:
I emailed Asus... I would like to see you get this taken care of asap!!!! Will let you know what I find out. Thx lj50036
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I really appreciate that, thank you.

lj50036 said:
I emailed Asus... I would like to see you get this taken care of asap!!!! Will let you know what I find out. Thx lj50036
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Good news!

Sparkey480 said:
Good news!
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I need to know..... WHAT IS THE GOOD NEWS!!!!!!!!!!:laugh:

Also in the same boat.
I can't unlock mine either! I have had multiple talks with Asus to no avail, I am also unable to register on the device tracker website. Asus just keeps telling me to wait and try again later. Please help if you can.

If you have blocked the OTA files, froze them, or deleted them, it won't let you unlock, FYI. If you restore them, you can unlock if this is your problem.

tbtaf said:
If you have blocked the OTA files, froze them, or deleted them, it won't let you unlock, FYI. If you restore them, you can unlock if this is your problem.
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If this is the case would I get that dammed network error from the unlock tool? I had to downgrade to 10.8, so maybe that messed things up. Is there a way to check and see if I've blocked them, or deleted them?

Waldo_ said:
If this is the case would I get that dammed network error from the unlock tool? I had to downgrade to 10.8, so maybe that messed things up. Is there a way to check and see if I've blocked them, or deleted them?
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Click to collapse
I have read and followed dozens of this stories and have never read that frozen or removed "OTA files" (????) have anything to do with it - and I seriously doubt it.
The most common reason for the unlock tool not to work is that your serial number or MAC address of the main board are not registered on their server in Taiwan. This happens most often after a RMA return, but sometimes out of the box.
You need to be persistent, keep pestering them that you insist on being able to use their device tracker service.
You could even tell them OTA updates are not working.
The regional help centers seem to loath having to contact HQ in Taiwan to get this fixed. And they are the only ones who can.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4

lj50036 said:
I need to know..... WHAT IS THE GOOD NEWS!!!!!!!!!!:laugh:
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**** sorry, internet went out for while. Basically, I got the store I bought it from to swap them out. I'm unlocked and flashed, man!

This great news
ASUS Transformer Pad TF700

Bad News, I am afraid. I too have a refurbished Infinity with the same problems. After 3 weeks of emailing Asus support they finally told me they only allow new units to use their services (unlocking ,OTA's and device tracking). Something that they do not disclose when they are trying to sell it to you. Unless there is a change in policy at Asus we are screwed. If we had bought a secondhand unit we would be looked after better by Asus.

kontikite said:
Bad News, I am afraid. I too have a refurbished Infinity with the same problems. After 3 weeks of emailing Asus support they finally told me they only allow new units to use their services (unlocking ,OTA's and device tracking). Something that they do not disclose when they are trying to sell it to you. Unless there is a change in policy at Asus we are screwed. If we had bought a secondhand unit we would be looked after better by Asus.
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They are lying to you. Ask them to be put through to support in Taiwan (or find an email address) and they will add you to the database. Many people have done it now.

sbdags said:
They are lying to you. Ask them to be put through to support in Taiwan (or find an email address) and they will add you to the database. Many people have done it now.
Click to expand...
Click to collapse
I hope you are right, sbdags, many RMA,s have been added to the database but I would like confirmation that a refurb has been successful. I will keep plugging away at the giant sloth that is Asus support.

Related

**HELP** Hard-SPL unlocker issue -no response from developers

I've read all over the forums that newer owners of the TP2 are not able to unlock their phones to enable ROM flashing. I've tried several suggestions but have not been successful. I am getting an error telling me '...we have detected that you appear to have already unlocked another device...' which is not true. I have submitted a ticket several days ago but it appears to be untouched. I've owned several HTC's before and have never had 'license' issue with a unlocker. Is there ANY way around this? Is there any other unlocker in existence? Can anyone verify they've been successful with the unlocker recently and if so, please describe what you have done in the process? I would love to help out the community with ROM testing feedback, etc. but I'm stuck.
anothen said:
I've read all over the forums that newer owners of the TP2 are not able to unlock their phones to enable ROM flashing. I've tried several suggestions but have not been successful. I am getting an error telling me '...we have detected that you appear to have already unlocked another device...' which is not true. I have submitted a ticket several days ago but it appears to be untouched. I've owned several HTC's before and have never had 'license' issue with a unlocker. Is there ANY way around this? Is there any other unlocker in existence? Can anyone verify they've been successful with the unlocker recently and if so, please describe what you have done in the process? I would love to help out the community with ROM testing feedback, etc. but I'm stuck.
Click to expand...
Click to collapse
Send them another ticket...they will reply...
well whatever. obviously, in my case the only way to get my 'free' license was to pay for it. I paid $6 bucks or whatever it was and I got my 'free' license rigth away
Don't know if this will help but I had a hell of a time unlocking my sprint touch pro 2. Tried just about everything I could find on all the forums - spent 3 months just trying to get the bastard unlocked. I too never had the problem previously.
I did donate and get a RhodiumWUnlocker and it would not work.
I also tried but could not get the SSPL-Manual-RhodiumW__V1_01 to work from the phone, it just locked up.
What I did seems silly, but it worked for me on mine.
I gave up using my main desktop that I have used for years for everything and grabbed a new/different Windows 7 laptop and installed the Hard SPL from there and it worked!!
I was then able to run the MightROM update.
I would try doing the flash/unlock from another machine. Had I not been so obstinate I could have save my self a butt load of aggrevation.
I now have the latest MightROM running with one major bug - got a corrupted 'HTC Sense Home' that I can't seem to get rid of - I tried the "MightyMike & LilRico PIMPstick Purple Full" and it jacked the Home all up. And it will not uninstall either!
Oh well.
But you might try from a different machine that's all I could recommend and I hope that helps.
Same problem I paid three times, submitted 2 tickets & I get no response for 2wks and counting! I sent them my payment info as well
Mar 5, 2010 15:09:03 PST
Transaction ID: 61...............
Mar 5, 2010 13:11:24 PST
Transaction ID: 9F....................
I paid twice and I can't use the program, this will actually be my official third payment! I just cant find the other e-mail confirmation yet. So could you guys get back with me A.S.A.P this his my second ticket! I PM u with the full trans ID
I actually had this same issue! I didn't do a ticket though. Sent a direct email to him and next morning (this was at 4am) he sent me a new link and ta da!
So try sending him an email and I guess they'll have to verify or something?
quickbird144 said:
I actually had this same issue! I didn't do a ticket though. Sent a direct email to him and next morning (this was at 4am) he sent me a new link and ta da!
So try sending him an email and I guess they'll have to verify or something?
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What is his direct e-mail? PM me if you don't wont to put in the open
It's posted on his website I believe but here it is
[email protected]
Also if you need any help with the unlock process or settings I'd be glad to help.
quickbird144 said:
It's posted on his website I believe but here it is
[email protected]
Also if you need any help with the unlock process or settings I'd be glad to help.
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Click to collapse
Yea I already submitted two tickets! and the count down continues with no response as of yet!
Hmm strange. I didn't do a ticket I just emailed him straight through my gmail account
After your previous post I found his gmail acct and sent him an e-mail.... we'll see how long it takes?

[Question] Unlock and warranty in Europe ?

Hello people
So this is my first real post here, and i hope you will be able to help me
I bought my TF700 (I live in Europe, and I bought it in Europe also) in early august, I've rooted it and it works fine, but I've recently gotten interested in those custom ROMs I hear about on the web or by my friends.
The thing is, (if I got it right) that I can't flash a custom ROM without unlocking the bootloader. But on the Asus' Website, is cleary stated above the unlock tool link:
Furthermore, such repaired Revised Product will not be covered under the warranty of the Original Product; the software of the repaired Revised Product will not be deemed the software of the Original Product and will not receive ASUS software updates.
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Click to collapse
So unlocking the bootloader implies a loss of waranty.
But I was told that it was illegal to void the waranty in Europe simply because of a software modification, after searching on the web I found :
Given European Directive 1999/44/CE, just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty.
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Click to collapse
So here's my question, due to this European Law, does unlocking my Bootloader void the waranty ?
Can Asus refuse to repair it for free if something goes wrong when flashing a custom ROM even with that law ?
Thanks in advance for your time and your answers :victory:
PS : Sorry for my english, this is not my native langage
PS 2 : Yes I've already searched on the forums and I find two versions :
-Yes it void waranty and you can't do anything about it.
- No it doesn't and you can sue them if they don't want to apply the waranty.
So I want to be sure before getting into business.
azsde said:
Hello people
So this is my first real post here, and i hope you will be able to help me
I bought my TF700 (I live in Europe, and I bought it in Europe also) in early august, I've rooted it and it works fine, but I've recently gotten interested in those custom ROMs I hear about on the web or by my friends.
The thing is, (if I got it right) that I can't flash a custom ROM without unlocking the bootloader. But on the Asus' Website, is cleary stated above the unlock tool link:
[...]
So unlocking the bootloader implies a loss of waranty.
Click to expand...
Click to collapse
It implies the loss of the warranty as it covered your TF700 when you bought it. For the reason you set out below:
But I was told that it was illegal to void the waranty in Europe simply because of a software modification, after searching on the web I found :
[...]
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Click to collapse
...they probably won't get away with it if they try and charge you for a repair under warranty due to hardware defects (clicking screen, broken glass, etc. -- but.... they WILL try, so you might need to bring a lawyer/advocate into the fight -- pro deo, if need be.
So here's my question, due to this European Law, does unlocking my Bootloader void the waranty ?
Click to expand...
Click to collapse
Yes, partly, in that software or OS issues are YOUR problem now and not ASUS' anymore.
Can Asus refuse to repair it for free if something goes wrong when flashing a custom ROM even with that law ?
Click to expand...
Click to collapse
Yes, IF it comes down to a software issue (say, screwing up your bootloader), they can, and they will. Hardware issues: (as I already said, they probably can not refuse to repair under warranty, but they will try and bigmouth you into paying for it.
Thanks in advance for your time and your answers :victory:
PS : Sorry for my english, this is not my native langage
PS 2 : Yes I've already searched on the forums and I find two versions :
-Yes it void waranty and you can't do anything about it.
- No it doesn't and you can sue them if they don't want to apply the waranty.
So I want to be sure before getting into business.
Click to expand...
Click to collapse
As you hopefully made out, it's neither option: it depends on what issue (hardware vs. software) lies underneath the problem you'd want to return for.
EDIT: if your device has been nice and sturdy since August and you have tested it rhoroughly for all known issues, it's highly unlikely you'll run into problems as long as you read, read, read and read again before doing anything. All the recoveries, ROMs. etc. have come a long way and we have experienced developers in here. With a healthy device, pretty much the only way you'll brick is by either doing something stupid, such as not following directions. (I have yet to see a spontaneous brick in here of a device of an experienced and careful user; to date, I can only recall Rom Manager-related bricks and such -- we already know that it doesn't work on the 700, yet people fail to read ahead... and subsequently get in trouble).
MartyHulskemper said:
It implies the loss of the warranty as it covered your TF700 when you bought it. For the reason you set out below:...they probably won't get away with it if they try and charge you for a repair under warranty due to hardware defects (clicking screen, broken glass, etc. -- but.... they WILL try, so you might need to bring a lawyer/advocate into the fight -- pro deo, if need be.Yes, partly, in that software or OS issues are YOUR problem now and not ASUS' anymore.Yes, IF it comes down to a software issue (say, screwing up your bootloader), they can, and they will. Hardware issues: (as I already said, they probably can not refuse to repair under warranty, but they will try and bigmouth you into paying for it.As you hopefully made out, it's neither option: it depends on what issue (hardware vs. software) lies underneath the problem you'd want to return for.
EDIT: if your device has been nice and sturdy since August and you have tested it rhoroughly for all known issues, it's highly unlikely you'll run into problems as long as you read, read, read and read again before doing anything. All the recoveries, ROMs. etc. have come a long way and we have experienced developers in here. With a healthy device, pretty much the only way you'll brick is by either doing something stupid, such as not following directions. (I have yet to see a spontaneous brick in here of a device of an experienced and careful user; to date, I can only recall Rom Manager-related bricks and such -- we already know that it doesn't work on the 700, yet people fail to read ahead... and subsequently get in trouble).
Click to expand...
Click to collapse
I'm really unlucky with my devices, I'm really affraid that something could go wrong during the flash of a custom rom
azsde said:
I'm really unlucky with my devices, I'm really affraid that something could go wrong during the flash of a custom rom
Click to expand...
Click to collapse
As long as you make sure it's physically fit, you'll be OK. The only thing I've had some headaches with is installing the drivers on my Windows box, but I can hardly fault the 700 or ASUS for that, can I?
MartyHulskemper said:
As long as you make sure it's physically fit, you'll be OK. The only thing I've had some headaches with is installing the drivers on my Windows box, but I can hardly fault the 700 or ASUS for that, can I?
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Click to collapse
Well i'll give it a look when i have the time.
Does the tool provided by Asus work offline ? So that they won't get my S/N "blacklisted" in the waranty center ?
azsde said:
Well i'll give it a look when i have the time.
Does the tool provided by Asus work offline ? So that they won't get my S/N "blacklisted" in the waranty center ?
Click to expand...
Click to collapse
No, when you're offline, they don't get your serial, so they won't unlock your 700. There is now way around this -- also, since the encryption is so strong, there will be no 3rd party unlockers.
So to you: either swallow hard and unlock, or run stock. I didn't need to swallow hard.
I'm thinking about unlocking, too.
My question now is, how I can I brick my infinity out of not following instructions?
Since nvflash does not work with JB bootloader it seemed to be a problem for some people.
Thanks a lot in advance.
Gesendet von meinem ASUS Transformer Pad TF700T mit Tapatalk 2
saugstauber said:
I'm thinking about unlocking, too.
My question now is, how I can I brick my infinity out of not following instructions?
Since nvflash does not work with JB bootloader it seemed to be a problem for some people.
Thanks a lot in advance.
Gesendet von meinem ASUS Transformer Pad TF700T mit Tapatalk 2
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Click to collapse
If you either use ROM Manager, or wipe data with a dysfunctional recovery. And obviously a healthy dose of general bad luck does the trick as well.
azsde said:
I'm really unlucky with my devices, I'm really affraid that something could go wrong during the flash of a custom rom
Click to expand...
Click to collapse
I saw someone in a french forum who had a issue after installing recovery using ROM Managers. He send his tablet to Asus assuming to pay for the repair. They send him back after 1 week and they never said to pay. I think that Asus will accept a software issue since it take about 5 min to repair and make the customers happy.
Envoyé depuis mon ASUS Transformer Pad TF700T avec Tapatalk
xorob0 said:
I saw someone in a french forum who had a issue after installing recovery using ROM Managers. He send his tablet to Asus assuming to pay for the repair. They send him back after 1 week and they never said to pay. I think that Asus will accept a software issue since it take about 5 min to repair and make the customers happy.
Envoyé depuis mon ASUS Transformer Pad TF700T avec Tapatalk
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Click to collapse
Okay thanks for the info (i'm also french btw )
Just sent in mine, even though I was already inlocked.
As long as there's no causality between you unlocking it and the defect, you have nothing to worry about the first 6 months after purchase.
I used this as well against Asus, and they have now completed the repairs.
It is coming back my way as we speak/write
So no problems here, even though I had to insist politely!
Would you mind telling us from witch country you are from and what the reason for the repair has been?
Did Asus attempt to decline the repair?
Thanks
Saugstauber
Gesendet von meinem GT-I9100 mit Tapatalk 2
saugstauber said:
Would you mind telling us from witch country you are from and what the reason for the repair has been?
Did Asus attempt to decline the repair?
Thanks
Saugstauber
Gesendet von meinem GT-I9100 mit Tapatalk 2
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Click to collapse
Sure, mate!
I am from Belgium, but since I am Dutch speaking (Flanders ) I had to go through the Dutch (Holland) services
Thanks, Dutch/Belgian handling of this should not differ a lot from German handling
What was the reason/defect for having to send it in?
Sorry for pelting you with questions
Good job, Asus!
saugstauber said:
Thanks, Dutch/Belgian handling of this should not differ a lot from German handling
What was the reason/defect for having to send it in?
Sorry for pelting you with questions
Click to expand...
Click to collapse
Quite an interesting story, actually!
I sent it in for the (well know) lifting screen issue.
They said I might have to pay 75€ for their expert to judge whether or not there's a causality between the lifting screen and unlocking. I was sure that there wasn't, so I sent mine in.
Right after it got shipped to their repair centre (in the Czech Republic) I sent them another mail about the fact that my keyboard sometimes clicks when I want to pick up my tablet (when docked).
They were nice enough to let the repair centre know, and surprise surprise...
I got mine back within 5 working days (Bravo Asus! Nice job on that!) and they have fixed both my screen and my keyboard!!
I was sure they were going to forget about that, but they didn't!
So once again; I've been hearing a lot of negative stuff about their repair centres, but I can honestly say that they solved this very nicely!
The trick is to be nice and know-it-all and angry at the same time while corresponding!
Good luck to all of you who'll send it in soon! :highfive:
---------- Post added at 03:38 PM ---------- Previous post was at 03:28 PM ----------
I forgot to answer the 'did Asus decline to repair' question!
Asus told me they weren't sure about this being a free repair, so they warned me by saying (not actual quotes ):
We might charge you 75€ for having an expert take a look at it.
If there is causality between unlocking the device and this issue, we cannot take responsibility and make you pay the 75€.
After that, you may decide yourself if you'd like to repair it anyway (at your expense) or if you'd like us to send it back as it is.
Click to expand...
Click to collapse
Hope this helped!
Thank you a lot for this great report. Because of you I'm no longer afraid of unlocking my infinity, thanks again.
Have fun with your, now hopefully perfect, infinity.
Greetings
Saugstauber
Gesendet von meinem GT-I9100 mit Tapatalk 2
saugstauber said:
Thank you a lot for this great report. Because of you I'm no longer afraid of unlocking my infinity, thanks again.
Have fun with your, now hopefully perfect, infinity.
Greetings
Saugstauber
Gesendet von meinem GT-I9100 mit Tapatalk 2
Click to expand...
Click to collapse
I will!
As long as they'll be as good to you the first 6 months after purchase as they've been to me, you really don't have anything to fear, except for maybe bricking it. But to be honest, I haven't heard of a lot of tf700s bricking
If you have any further questions, I'd love to help you out
And remember: it's not truly yours until you unlock it!

can i root or unlock?

Bought the the device on black friday and almost regreting it have been able to root or rom
heres a pic of the about section maybe someone can point me in the right direction
I originally bought mine on Black Friday but took it back the next day because Office Depot had the 32gb on sale for $20 more. It seems I got lucky because my tablet unlocked.
According to many of the members here, the unlock tool isn't working on many devices yet. Some say it's due to the fact that Asus hasn't added the serial numbers to their data base. Who knows the reason? The fact still remains that many cannot unlock their device. For devices running the Jelly Bean bootloader this means NO recovery and NO root. Hopefully Asus will solve the problem because many are frustrated.
Have you tried to use the unlocker from Asus yet? There is much info on the subject in this forum. I suggest doing some intense reading up on the subject. All of the answers to your questions are probably held within this forum.
Good Luck!
wetbiker7 said:
I originally bought mine on Black Friday but took it back the next day because Office Depot had the 32gb on sale for $20 more. It seems I got lucky because my tablet unlocked.
According to many of the members here, the unlock tool isn't working on many devices yet. Some say it's due to the fact that Asus hasn't added the serial numbers to their data base. Who knows the reason? The fact still remains that many cannot unlock their device. For devices running the Jelly Bean bootloader this means NO recovery and NO root. Hopefully Asus will solve the problem because many are frustrated.
Have you tried to use the unlocker from Asus yet? There is much info on the subject in this forum. I suggest doing some intense reading up on the subject. All of the answers to your questions are probably held within this forum.
Good Luck!
Click to expand...
Click to collapse
yes i have tried the unlock took but it gives this error
xsessive said:
yes i have tried the unlock took but it gives this error
Click to expand...
Click to collapse
I have the same problem as you, dude :crying:
I was an iOS user till 2 weeks ago that I bought the 300, and i tought i wont have any problems with the unlucking/rooting process, but now i'm really frustrated, have you solved this problem?
salutes from Mexico :good:
nah man it is unacceptable ...i dont even use it any more... just paper weight now
i even put it up for sale so i can get the note 10.1
hope the unlocker gets updated before hand
wetbiker7 said:
I originally bought mine on Black Friday but took it back the next day because Office Depot had the 32gb on sale for $20 more. It seems I got lucky because my tablet unlocked.
According to many of the members here, the unlock tool isn't working on many devices yet. Some say it's due to the fact that Asus hasn't added the serial numbers to their data base. Who knows the reason? The fact still remains that many cannot unlock their device. For devices running the Jelly Bean bootloader this means NO recovery and NO root. Hopefully Asus will solve the problem because many are frustrated.
Have you tried to use the unlocker from Asus yet? There is much info on the subject in this forum. I suggest doing some intense reading up on the subject. All of the answers to your questions are probably held within this forum.
Good Luck!
Click to expand...
Click to collapse
I think, to those who have error should try register their device on Asus support first before using unlock tool.
Tamaskan said:
I think, to those who have error should try register their device on Asus support first before using unlock tool.
Click to expand...
Click to collapse
Good idea, Tamaskan. I just downloaded and installed the unlocker apk but it seems things have changed and a lot of people are having problmes getting i to work. It may very well require registering before the unlocker can be used. I would at least give it a try if it weren't working for me. :good:
tried registering ..no luck ..am still getting the error mesage

[Q] Any way to get Asus to update my MAC/Serial in their server?

I recently had to send my Infinity to Asus twice for some warranty repair and on the last trip, they replaced the WiFi so now I can't get OTA updates or unlock the tablet. Can anyone tell me is there is someone specifically that I can contact to have this fixed? I tried the Asus-USA rep on this site and sent an email to [email protected] (which was posted on another thread as a possible source of help), but so far I haven't been able to get any help on this situation. I really wanted to unlock and give CROMI a try, but I can't until this gets fixed, if it ever gets fixed. Any help is appreciated. Thanks!
Call them directly. Don't take no for an answer. Tell them you know others have had it done. Ask to speak to a manager.
NikAmi said:
I recently had to send my Infinity to Asus twice for some warranty repair and on the last trip, they replaced the WiFi so now I can't get OTA updates or unlock the tablet. Can anyone tell me is there is someone specifically that I can contact to have this fixed? I tried the Asus-USA rep on this site and sent an email to [email protected] (which was posted on another thread as a possible source of help), but so far I haven't been able to get any help on this situation. I really wanted to unlock and give CROMI a try, but I can't until this gets fixed, if it ever gets fixed. Any help is appreciated. Thanks!
Click to expand...
Click to collapse
Regular tech support will not get you the results you want. They will just continue to issue an RMA but they can't fix the information stored on the servers and I don't think the service centers can either. The information they enter is correct on their end but for whatever reason it does not update the servers in Taiwan.
http://forum.xda-developers.com/showthread.php?t=2187777 Look through here and read what others have tried. Don't mention your desire to unlock the tablet. Good luck and as sbdags mentioned, don't give up.
fsured said:
Regular tech support will not get you the results you want. They will just continue to issue an RMA but they can't fix the information stored on the servers and I don't think the service centers can either. The information they enter is correct on their end but for whatever reason it does not update the servers in Taiwan.
http://forum.xda-developers.com/showthread.php?t=2187777 Look through here and read what others have tried. Don't mention your desire to unlock the tablet. Good luck and as sbdags mentioned, don't give up.
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Click to collapse
I had seen that thread before and I was going to try that, but I can't even access the Asus Device Tracker site. I go to devicetracker.asus.com, sign in and then I see a "Page no found" error and am booted back to the login page. Anyways, I got another email from Tien and after some back and forth, he agreed to create a case for me so that when I call the support line, they'll be able to see that I'm not bull****ting them. Still, it's pretty ridiculous that we have to jump through all these hoops to get basic functionality. What do the non-nerds do? I'll let you all know what progress I make with this and I thank you for all your help so far.
NikAmi said:
What do the non-nerds do?
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Click to collapse
They don't know what "unlocking" is, and even if they know, they don't care.
_that said:
They don't know what "unlocking" is, and even if they know, they don't care.
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Click to collapse
Yes, but this problem is keeping me from even getting OTA updates. I'm pretty sure that those are important to everybody.
NikAmi said:
Yes, but this problem is keeping me from even getting OTA updates. I'm pretty sure that those are important to everybody.
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Agree.
Ask for a replacement. Someone in an other forum received 600€ after many calls. He said he will wait for the next infinity.
Envoyé depuis mon HTC One en utilisant Tapatalk 4

Phone locked... Urgent Help Please!

I have LG Flex 2 ATT. I slept with my phone by my side and when I woke up I saw the phone has white screen and it asks for 'backup pin' and 'Account unlock' codes. I don't know what triggered it but I am not able to use my phone and it doesn't accept any google account username and password. I don't remember setting any 'PIN' on my phone either. How do I get in?
Any help please?
The best thing if you dont mind to loose your internal data is flash the KDZ firmware on the device, if you dont know how to do it search in this forum!
If you dont want to try...the only way to solve it is send it to LG support service!
copy2050 said:
The best thing if you dont mind to loose your internal data is flash the KDZ firmware on the device, if you dont know how to do it search in this forum!
If you dont want to try...the only way to solve it is send it to LG support service!
Click to expand...
Click to collapse
I did a hard reset but after reboot it still asks for the same Google account as before. Second, AFAIK flashing any other firmware will brick my device.
n00b_dr0id said:
I did a hard reset but after reboot it still asks for the same Google account as before. Second, AFAIK flashing any other firmware will brick my device.
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Click to collapse
are you sure they ask for google account?! i mean, that only happens when someone have trying to acess the phone and fail the PIN code or something for 5 times and the device get locked and ask for that...but i dont know anything else to lock the phone and ask for the google account!
i see some users get the phone locked by mcafee and ask for a PIN for mcafee and not google! is really strange.
copy2050 said:
are you sure they ask for google account?! i mean, that only happens when someone have trying to acess the phone and fail the PIN code or something for 5 times and the device get locked and ask for that...but i dont know anything else to lock the phone and ask for the google account!
i see some users get the phone locked by mcafee and ask for a PIN for mcafee and not google! is really strange.
Click to expand...
Click to collapse
Try to erase userdata with fastboot mood
1st you need to unlocked your bootloder
Note: if you unlocked your bootloder you will void your warranty
waheem said:
Try to erase userdata with fastboot mood
1st you need to unlocked your bootloder
Note: if you unlocked your bootloder you will void your warranty
Click to expand...
Click to collapse
You can't unlock the bootloader for this phone yet.
Use "account unlock" option, and put your gmail and password.... :fingers-crossed:
raugaral said:
Use "account unlock" option, and put your gmail and password.... :fingers-crossed:
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I can't do that. Made a new account for the phone and forgot it.
n00b_dr0id said:
I can't do that. Made a new account for the phone and forgot it.
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Click to collapse
Try this http://forum.xda-developers.com/showthread.php?t=2754280
waheem said:
Try this http://forum.xda-developers.com/showthread.php?t=2754280
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Click to collapse
I did hard reset the same way. But google still asks me the account associated with the phone before the reset. This is how google thinks will prevent stolen devices.
n00b_dr0id said:
I can't do that. Made a new account for the phone and forgot it.
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Click to collapse
This sounds like this isn't your phone. You can't remember the password or the google account associated with it? If you can't remember the google password, you can reset that.
1sae said:
This sounds like this isn't your phone. You can't remember the password or the google account associated with it? If you can't remember the google password, you can reset that.
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Click to collapse
Kindly, read in full before making allegations.
n00b_dr0id said:
Kindly, read in full before making allegations.
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Click to collapse
Tbf it does sound a little fishy. I initially called bs too before looking at your post history and seeing you were active here before this thread. Personally I'd rather people err on the side of caution before giving advice on how to bypass a lock screen.
charleswesde said:
Tbf it does sound a little fishy. I initially called bs too before looking at your post history and seeing you were active here before this thread. Personally I'd rather people err on the side of caution before giving advice on how to bypass a lock screen.
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Click to collapse
I have already mentioned before that I would produce the proof of purchase if anyone does have a solution. I even wrote the same to LG too. But LG said they can fix it only if the phone is mailed to them and have a return mailing address in USA only.
For others who are in the same situation as I was, I found a solution. Though, I had to pay for it. After trying everything found on forums for almost a month there was no other solution left. Finally got my phone working, have to admit LG has done one heck of a job securing this device.
n00b_dr0id said:
For others who are in the same situation as I was, I found a solution. Though, I had to pay for it. After trying everything found on forums for almost a month there was no other solution left. Finally got my phone working, have to admit LG has done one heck of a job securing this device.
Click to expand...
Click to collapse
How did you fix it?
epofhouston said:
How did you fix it?
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Click to collapse
Bought a software from ebay.
n00b_dr0id said:
For others who are in the same situation as I was, I found a solution. Though, I had to pay for it. After trying everything found on forums for almost a month there was no other solution left. Finally got my phone working, have to admit LG has done one heck of a job securing this device.
Click to expand...
Click to collapse
Where is the forum that you founded will you share URL with us
waheem said:
Where is the forum that you founded will you share URL with us
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Click to collapse
http://forum.xda-developers.com/g4/general/bypass-google-account-lg-g4-tool-t3261627
But it didn't work for me. So had to pay for another software. If you want the software can split the cost. I hope I am not breaking any forum rules here.

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