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Warrenty Exchange Questions

So I'm going to exchange my infuse. I have the shipping labels already but my question is, I told them I bricked after updating to gingerbread, they never asked how I updated or anything. I told them my issue, and they issued the labels, my thing is, I didn't tell them it was after updating to ucbl3 and that I was rooted, I have hacking stuff on the root of the internal sd card, will they refuse to help me because of any of this?

Lol, Your making absolutely no sense at all, None what so ever. Odin back to stock using GTG Ultimate Unbrick then ship phone back. Simple as that!

I probably should have added I have bricked it. I can't get to download and I only have 3e. I have exhausted every download mode option, but let's focus on my question please? Thanks though.
Sent from my Desire HD using XDA App

yabbb said:
I probably should have added I have bricked it. I can't get to download and I only have 3e. I have exhausted every download mode option, but let's focus on my question please? Thanks though.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
If they unbrick it themselves and find the phone has been rooted they won't replace the phone. I hear a lot of ppl saying a usb jig may unbrick the phone. Google it.
Sent from my SAMSUNG-SGH-I997 using xda premium

I have personally never heard of a truely bricked Infuse. Even without a jig.
What have you tried to get into dl mode?

I have tried the volume rockers, all variations of it. Battery/no battery. Holding both, inserting battery, then cable. doing cable then battery while holding rockers. I've tried doing the adb way, but it wont show under attached devices. Basically, no matter what I do, as soon as put in the usb, it always boots to SAMSUNG screen.
Sent from my Desire HD using XDA App

yabbb said:
I have tried the volume rockers, all variations of it. Battery/no battery. Holding both, inserting battery, then cable. doing cable then battery while holding rockers. I've tried doing the adb way, but it wont show under attached devices. Basically, no matter what I do, as soon as put in the usb, it always boots to SAMSUNG screen.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I know this sounds nuts but have you tried a dirrerent PC and USB cord?
Sent from my SAMSUNG-SGH-I997 using XDA App

Yeap. I tried a different computer and cord.
Sent from my Desire HD using XDA App

yabbb said:
Yeap. I tried a different computer and cord.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
It is extremely unusual for this to happen. I can tell you how I do dl mode if that helps.
I remove battery
Hold down up and down volume
Insert battery
Insert USB cord connected to PC.

Chances are, if you send the phone in like that, they will see that you voided your warranty by rooting it and you will get charged full price for the phone.
Sent from my MB865 using xda premium

I guess this jig is my last option.
Sent from my Desire HD using XDA App

yabbb said:
I guess this jig is my last option.
Sent from my Desire HD using XDA App
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Click to collapse
!?!?!?!?!?!?! NOOOOOOOOO!!!!! Ok i had the same problem. Nothing worked, not even a jig. But, there is a website called mobiletechvideos. The head guy saved it from the brick, and found out my usb port was broken (replaced for free, did no good ). Going to trade in my infuse for another infuse when we get the note. The service is 40 dollars, but heck its better then taking a risk and paying 530 or whatever att says it "lists" for. Heres the link: http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-jtag-brick-repair/

Ryanscool said:
!?!?!?!?!?!?! NOOOOOOOOO!!!!! Ok i had the same problem. Nothing worked, not even a jig. But, there is a website called mobiletechvideos. The head guy saved it from the brick, and found out my usb port was broken (replaced for free, did no good ). Going to trade in my infuse for another infuse when we get the note. The service is 40 dollars, but heck its better then taking a risk and paying 530 or whatever att says it "lists" for. Heres the link: http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-jtag-brick-repair/
Click to expand...
Click to collapse
Do what he says. You would be a fool to send it back as it is. It can be fixed. You don't want to pay full price for that phone and att will charge you for it.
Sent from my MB865 using xda premium

They dont really care, man. I dont want to give you bad advice, but I went into a device support center today. The phone was rooted, and I even had superuser in the app drawer, and CWM recovery flashed. The people arent even smart enough to realize that it was rooted or custom recovery was installed. They tried to flash it with the stock recovery tool they have, and it bricked. They gave me another one.
Honestly, it is in their best interest to just intake the phone. They strip it of all working parts, take it all apart, split them into bins, and create new refurbished phones out of them.
Is this an AT&T exchange? If so, they generally send you the replacement phone first, and then with the shipping label in the box, you ship the phone back.

There is that chance though. I hate to see anyone pay full price for a phone when they don't have to. Att gets enough money from their customers.
Sent from my MB865 using xda premium

No I don't have an att account anymore. It would be a straight to Samsung trade.
What could this mobile tech video guy do that I couldn't do myself?
Sent from my Desire HD using XDA App

Hell i was under the impression you were with att. I don't know what samsung would do for it being rooted.
Sent from my MB865 using xda premium

Yeah, at this point I wish I was. I will get the jig in a couple days and update this with results, hopefully to help someone else in the future.
Sent from my Desire HD using XDA App

Something is seriously wrong with me

I need to be slapped into reality...
I've had this phone for almost 24 hours now and I have yet to turn it on. I've charged it up, even put my Skinonmi protector on. But for some reason I've yet to press the power button. What the hell is wrong with me?

Well alright... Then turn it on? I don't understand your point here.
Sent from my SAMSUNG-SGH-I897 using Tapatalk 2

You need to be slapped for starting this thread

GrandAdmiral said:
I need to be slapped into reality...
I've had this phone for almost 24 hours now and I have yet to turn it on. I've charged it up, even put my Skinonmi protector on. But for some reason I've yet to press the power button. What the hell is wrong with me?
Click to expand...
Click to collapse
I'm in the same boat. Mines still sitting in the box un-activated

The fact that the bootloader cant be unlocked is taking a toll on us all.. Just saying

daraj said:
The fact that the bootloader cant be unlocked is taking a toll on us all.. Just saying
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Click to collapse
That has to be it... Lol

Sitting patiently waiting for that magic moment
Sent from my HTC Sensation XE with Beats Audio using xda premium

We might be getting some where on the boot loader...
Sent from my HTC Glacier using XDA

Why do u say that? ^^^ any new news?
Sent from my SAMSUNG-SGH-I717 using XDA

pl0xn00b said:
Why do u say that? ^^^ any new news?
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Htc sent an email talking about how they can possibly unlock the boot loader within some time. They can't say much until HTC and AT&T come to some agreement.

GrandAdmiral said:
I need to be slapped into reality...
I've had this phone for almost 24 hours now and I have yet to turn it on. I've charged it up, even put my Skinonmi protector on. But for some reason I've yet to press the power button. What the hell is wrong with me?
Click to expand...
Click to collapse
U can send it my way, i'll gladly turn it on.
Can't Sunday just come sooner, the wait is killing me. I'm just worry about swiching to at&t and the 5gigabyte data plan since I use a lot of data.
Sent from my PC36100 using xda premium

Mine is sitting in the store waiting to be bought tomorrow

Yeah something is definitely wrong with you haha
I'm gonna be all over mine when I get it.
Sent from my SGH-I997 using xda premium

i reserved it at radioshack for 50 bucks and they gave me a giftcard. then i saw it was online for 49 $ and i instantly bought it lol. wtf do i do with that non refundable card ;[

Crizthakidd said:
i reserved it at radioshack for 50 bucks and they gave me a giftcard. then i saw it was online for 49 $ and i instantly bought it lol. wtf do i do with that non refundable card ;[
Click to expand...
Click to collapse
Sell it to someone for $50.
Sent from my Transformer TF101 using xda premium

Hold on a second, just doing a Titanium backup on mine
Im sure a DEV will get things all smoothed over in the next week or less.

equlizer said:
Hold on a second, just doing a Titanium backup on mine
Im sure a DEV will get things all smoothed over in the next week or less.
Click to expand...
Click to collapse
What??
Sent from my HTC Glacier using XDA

GrandAdmiral said:
I need to be slapped into reality...
I've had this phone for almost 24 hours now and I have yet to turn it on. I've charged it up, even put my Skinonmi protector on. But for some reason I've yet to press the power button. What the hell is wrong with me?
Click to expand...
Click to collapse
nino313 said:
I'm in the same boat. Mines still sitting in the box un-activated
Click to expand...
Click to collapse
I felt the same...Using an overclocked Dual Core Sensation with a port of this rom. (1.7ghz). But believe it or not, even stock this phone KILLS any rooted Overclocked bloatware free phone ive ever used..(GSII, Sensation. Evo, Nexus 1, Iphone?) Kills them many times over!! I was able to freeze all the bloatware right in settings.. Couldn't be easier. I have Free Tether so i'm not in need of that right now. For me it is bug free so as long as it stays that way i dont mind waiting as long as it takes for the bootloader to be h4x. Really you two turn those babies on and get to enjoying some nice, fast, smooth Hox! Gauranteed its the nicest phone you've ever used or vioalas said he'll give you your money back plus 20%!

[Q] Flashed Wrong Rom

Well I accidentally flashed a GS3 rom on my skyrocket and I'm pretty sure its bricked. The phone stays black and doesn't appear to power on at all. I am unable to get into recovery or download mode to flash in odin. The flash was a clean install and I had formatted both my emmc and usb mounts.
My question is should I bother taking it in to att or will they know that I've had it rooted? Or should I just bite the bullet and send it in for a jtag and pay around $70?

If it won't power on it could be any number of things from AT&T's perspective. It's worth a shot to see what they say.
Sent from my CvD Nibbled Skyrocket
Quando Omni Flunkus Moritati

warranty it, just play stupid and say it wont turn on and you dont know why, and dont mention anything about flashing a rom

Definitely a hard brick. I'd take it to AT&T first, tell them you were in the middle of the firmware update (act dumb) and the phone just turned off and wouldn't turn back on. I've heard stories (see edit below) of AT&T-owned stores calling corporate for guidance as AT&T's update was implicated, then just pulling out a new phone and handing it over well after the 14/30 days are up. More likely, they'll refer you to Sammy to have it warrantied out. Nothing to lose by trying at least the AT&T store first, as a one-day turnaround and free replacement is a better deal than waiting for Sammy to do their thing and send you a refurb, or spending the money on JTAG.
Edit: Stories. That's it. Haven't seen it happen. Your mileage may vary.

Thanks everyone. I'll head to att tomorrow and give it a shot. Will report back with outcome.

Take it to att if its still under warranty and play dumb. If it won't turn on they won't know its rooted or other ROMs have been put on. I'm sending this from a phone that was replaced under the same circumstances you're in:thumbup:
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

jd1639 said:
Take it to att if its still under warranty and play dumb. If it won't turn on they won't know its rooted or other ROMs have been put on. I'm sending this from a phone that was replaced under the same circumstances you're in:thumbup:
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Click to collapse
Thanks for your response. Unfortunately I am out of warranty. I've had the phone for almomst a year now.

If it's under a year you're OK. Mine had a month to go. Got a 90 day warranty on the new phoneso got a two month extended warranty with the new phone
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

jd1639 said:
If it's under a year you're OK. Mine had a month to go. Got a 90 day warranty on the new phoneso got a two month extended warranty with the new phone
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Click to collapse
Went to ATT and they swapped my phone out for a new one. Thanks everyone!

SeaDonkey said:
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
Click to expand...
Click to collapse
Nice! Out of curiosity, what did you say? Turned off and won't turn back on? You can answer via PM if you think they might see or anything.

That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
Sent from my SGH-I727 using xda app-developers app

jd1639 said:
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
Sent from my SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Even if it is out of warranty?
Sent from my SAMSUNG-SGH-I727 using xda premium

It has to be within warranty period.
Sent from my SGH-I727 using xda app-developers app

droidbabyxda said:
Even if it is out of warranty?
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Of course not, it has to be in the warranty period.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

jd1639 said:
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
Sent from my SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Exactly. I told them it froze up during the official update and wouldn't turn back on. Just played stupid. The funny thing is that I accidentally left my sd card in it and I know that I had a folder on there named "rom_flashing" lol. I got very nervous when they saw the sd card, swapped it in the new phone and booted it up. I told them I was in a hurry and took the phone then bounced out. :good:

SeaDonkey said:
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
Click to expand...
Click to collapse
:thumbup::thumbup::thumbup:
Sent from my SGH-I727 using xda premium

[Q] Nexus 5 Sudden Death?

Woke up this morning and pulled my Nexus 5 off the charger using it normally for about 2 hours. Then all of a sudden I pull it out of my pocket to look at something and the screen is black. When I pressed the power button it would light up a little bit so I held down the power button to make it turn off. I tried putting it on the charger and it vibrated so I thought maybe I just needed to reboot it. I tried holding the power on button long enough to try to get it to boot up again but all it will do is vibrate after holding it for about 10 seconds. Nexus 5 is rooted, was using a custom DPI for a few weeks now and I can't get it to boot at all or boot into recovery. Anything I can do besides call Google?
EDIT : Also I can see the device in adb when its plugged into my computer (unauthorized device) so I can't really do anything with that it seems like.

Fastboot the factory image and see if you can get the device back.

jd1639 said:
Fastboot the factory image and see if you can get the device back.
Click to expand...
Click to collapse
How? Can't boot into fastboot. Also when I try to run any fastboot commands it just returns <waiting for device>. Think i'm going to have to RMA it.
Edit : Yep defiantly going to have to RMA it. Something is wrong with the screen. I just received a call when I thought the device was powered down... lol

adio01 said:
How? Can't boot into fastboot. Also when I try to run any fastboot commands it just returns <waiting for device>. Think i'm going to have to RMA it.
Edit : Yep defiantly going to have to RMA it. Something is wrong with the screen. I just received a call when I thought the device was powered down... lol
Click to expand...
Click to collapse
Hi,
Mine has played a similar trick whereby it was on charge overnight and found dead in the morning....how did you fix yours?
Also, mine is rooted and boot loader unlocked....will this void warranty?
Further, to complicate things I purchased mine from eBay and it was supplied by O2 on contract?
Any advice will be much appreciated as I feel lost without my phone!

mchu6am4 said:
Hi,Also, mine is rooted and boot loader unlocked....will this void warranty?
Click to expand...
Click to collapse
Yes
mchu6am4 said:
Further, to complicate things I purchased mine from eBay and it was supplied by O2 on contract?
Click to expand...
Click to collapse
Even if you manage to restore it to its factory state, I don't think it will be covered as it wasn't purchased from Google Play.

BirchBarlow said:
Yes
Even if you manage to restore it to its factory state, I don't think it will be covered as it wasn't purchased from Google Play.
Click to expand...
Click to collapse
I can maybe understand the bit about it being rooted etc but warranty should still be valid even if it wasn't purchased from Google...would LG not honour the warranty?

mchu6am4 said:
I can maybe understand the bit about it being rooted etc but warranty should still be valid even if it wasn't purchased from Google...would LG not honour the warranty?
Click to expand...
Click to collapse
Maybe LG, but not Google.

Hi, could sometime advise the warranty process with LG and do they ask for proof of purchase? Thanks, Ash
Sent from my Nexus 7 using Tapatalk

They'll just charge you twice
Sent from my Nexus 5

dicecuber said:
They'll just charge you twice
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks but not the type of feedback I'm after....
Sent from my Nexus 7 using Tapatalk

That's their process
Sent from my Nexus 5

dicecuber said:
They'll just charge you twice
Sent from my Nexus 5
Click to expand...
Click to collapse
mchu6am4 said:
Thanks but not the type of feedback I'm after....
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
dicecuber said:
That's their process
Sent from my Nexus 5
Click to expand...
Click to collapse
they charge you only one time. if you do a rma, they will send out a new phone before you send the old one back. they wont charge you for the second phone, but they will put a hold on the second phones price in case you dont send them back the 1st phone. that is standard procedure for many companies. the other way would be to send your phone in first, let them recieve it, then wait for the second phone to be sent out.

Ended up taking it back to o2 shop... Have to wait for a week for it to come back......
Maybe I should have contacted LG direct?
Sent from my HUAWEI U8815 using Tapatalk

UPDATE
Repair status indicates the phone has been exchanged for a different imei although the replacement imei indicates the phone is much older than mine and maybe from first batch which were slightly redesigned if I remember correctly...
Can someone confirm what these changes were so I can check when I receive mine....?
Sent from my HUAWEI U8815 using Tapatalk

mchu6am4 said:
UPDATE
Repair status indicates the phone has been exchanged for a different imei although the replacement imei indicates the phone is much older than mine and maybe from first batch which were slightly redesigned if I remember correctly...
Can someone confirm what these changes were so I can check when I receive mine....?
Sent from my HUAWEI U8815 using Tapatalk
Click to expand...
Click to collapse
There are no changes in the design. That's just a bad rumour that's been floating around here
http://forum.xda-developers.com/showthread.php?p=49111828

Thanks but I remember seeing pictures that were posted on well respected technology sites...?
Sent from my HUAWEI U8815 using Tapatalk

mchu6am4 said:
Thanks but I remember seeing pictures that were posted on well respected technology sites...?
Sent from my HUAWEI U8815 using Tapatalk
Click to expand...
Click to collapse
You're drinking the koolaid

jd1639 said:
You're drinking the koolaid
Click to expand...
Click to collapse
I had to look up koolaid!
Sent from my HUAWEI U8815 using Tapatalk

I heard of bigger speakers grill. All here heard of that.
http://www.engadget.com/2013/12/13/google-nexus-5-improved-speaker-and-buttons/

thanks for finding the article... That's the one i was referring to...
Are we saying that the contents of the article are untrue or rubbish?
Sent from my HUAWEI U8815 using Tapatalk

Powersaver missing?

Did anyone notice verizon skipped the powersaver modes again....i wanted extreme powersaver.

Verizon blocked it so you can use data
Sent from my HTC6600LVW using Tapatalk

Verizon is really starting to piss me off! They shouldn't be able to mess with phones. Ugh!
Sent from my HTC M8, Verizon style.

typeriz said:
Verizon blocked it so you can use data
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
Too bad I have unlimited, haha so they can suck it.

thewagdy said:
Too bad I have unlimited, haha so they can suck it.
Click to expand...
Click to collapse
Same here hahahha, but I actually want to use it for the battery life, when we get root or sOFF we should bring back extreme
Sent from my HTC6600LVW using Tapatalk

typeriz said:
Same here hahahha, but I actually want to use it for the battery life, when we get root or sOFF we should bring back extreme
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
That is one of the biggest reasons i want s-off. So is there anyway we can tether?

I don't know HTC is sending me my phone on Mon
Sent from my HTC6600LVW using Tapatalk

thewagdy said:
Did anyone notice verizon skipped the powersaver modes again....i wanted extreme powersaver.
Click to expand...
Click to collapse
Is that a normal feature on HTC devices or something? Because I've seen something similar on custom rom's, but never on stock devices (gnex, Droid X, 2012 and 2013 nexus 7's ).

Just looked for it and couldn't find it. How could they remove such an important feature that is a selling point?
Sent from my HTC One M8!
U WOT M8?

I was told by HTC support that extreme power saver mode is coming on an update waiting to get through Verizon approval. It will come!

Once we can edit files. I can bring power saver back plus remove icon it puts in your status bar.
Sent from my HTC6525LVW using XDA Premium 4 mobile app

pmazz850 said:
I was told by HTC support that extreme power saver mode is coming on an update waiting to get through Verizon approval. It will come!
Click to expand...
Click to collapse
Through Verizon approval. Considering their track record that's not very reassuring.
Sent from my HTC6525LVW using XDA Premium 4 mobile app

Since VZW's version is the only One (capitalization intended!) that's been released in the US so far, maybe it's going to be missing for all local carriers. Android Central seems to think so, but also notes it's coming in a future software update (as others have mentioned):
http://goo.gl/Fv7uIF

Things like this are why I tried so hard for so long to stay with T Mobile. Their customer service is second to none, and they don't screw around with the phones. But their data coverage was just awful for me and simply wasn't improving...
Here's to hoping somebody finds a way to root this phone. I don't regret going from my 2013 One to the M8, but I do miss Viper...
Sent from my HTC6525LVW using xda app-developers app

Hopefully bring back the block text message feature in the stock text messaging app as well! We have blocked call feature but for some reason they took out the block text message feature???