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Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
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I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Okay strait to the point! I've got a Galaxy S2 with Android 4.0.3 bought it 4 months ago.
I accidently dropped my phone and cracked my screen on the bottom right corner. The crack went from bottom and a diagonal line up til the right side. I took a picture below.
imageshack(.)us/photo/my-images/685/20120326152703.jpg
This happened about 2 months ago. No problem since. I dropped the phone a few times afterward but it didnt seem to affect it lucky me.
Yesterday i tried watch some series over my WIFI and the phone got really hot around the camera area. The phone wasn't acting well either and then battery dropped from 75% til about 10% in 10 minutes without any video still showing up. (Never had that problem before). I stopped using it and instead put it on recharge for the next day. And today on the morning it was still okay. Went to school and back with the mobile still working. Put it on my table and checked my PC.
About 2 hours later while cheking up on my galaxy i discovered this.
imageshack(.)us/photo/my-images/198/20120326153629.jpg
I think that the LCD finally busted but i need to be sure if it has something to do with the previous crack and also if you could provide any info about what to do with it? Does my warrenty cover this? Or do i need extra insuranse?
I really need help right now LCD blackned spots
The screen has started to turn black from the core of the LCD leak. I now really think this is a broken LCD screen and not a software problem. If someone knows what i could do to fix this i really could need the help right now.
Someone correct me if I'm wrong,
But it sounds to me like you've busted the digitizer portion of your device. As to it being caused by the small crack on your screen.. i don't really know(can't really see if it's a crack in the glass or digi). At any rate, judging from the second picture you provided us it most definitely looks like you damaged the digitizer.
Most companies don't really cover damaged screens caused by users. However, being that your S2 is only 4 months old you could possibly pass it as "it did it by itself, I don't know what happen". Worth a shot I guess...
If all fails you could bring it to a electronics repair shop or you can repair it yourself via a digitizer part bought on ebay(probably pretty expensive being that its part of the screen)
If all else fails check ebay for a new screen.
cbr69er said:
If all else fails check ebay for a new screen.
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http://www.ebay.com/itm/Full-LCD-Di...ltDomain_0&hash=item27c3101beb#ht_1618wt_1185
If your thinking about taking the DIY road I found a screen for you.Quick note about buying something overseas on eBay: it usually takes awhile for the part to ship and even when you get it, the part may not be functional. But don't fret, eBay is usually pretty good about stuff like this so a working part will be guaranteed or your money back!
If you do decide to repair it yourself I would first research A LOT about your phone. Especially, the disassembly guide! Try to use only credible guides such as iFixit, repair universe etc.
This only applies to flex ribbon cables:
when replacing screens sometimes you have to plug it in a few times before you actually get it to respond(could be cause by oxidation of the pins) if thats the case, you could try to take a #2 pencil eraser and gently rub against the pins and remove the oxidation...
Good Luck!
Please let me know how it goes!
rhodium9 said:
As to it being caused by the small crack on your screen.. i don't really know(can't really see if it's a crack in the glass or digi).
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Yes it is really a crack and a very annoying one. It doesn't cause any problems with the touch-function, so I've been using it normally but for the screen, it has gone completely black but for the top right part still a little darkblue. I think I'm going with your first answer and try to check it in on warranty have had a bit luck with it past couple of times but im not sure about changing it myself. If having no luck with warranty then maybe ill try doing it myself.
at any rate weather you get warranty to change it or you fix it yourself maybe youll learn to be more careful and get a case maybe???
I picked up a used LG G2 from Ebay. The phone is in somewhat great shape and is functional except for the top portion of the digitizer. About an inch, give or take, at the top is unresponsive to touch. I just wanted some input on how common digitizer damage is on this phone. I know most phones these days are very delicate and the digitizers and LCD's can be damaged quite easily. There is a good knick at the top of the phone so I am guessing it had been dropped at one point.
I paid $150 for the phone and I can pick up the LCD, digitizer, and mid body assembly for $65 on Ebay. Just have to slap the internals in the new mid body, throw the back cover on, and done. Phone is good as new. But I don't want to make that investment IF by some chance the problem isn't the digitizer but rather something wonky with the main board. The more input the better. Thanks guys.
It's the digitizer, I sent mine in for the same thing.. Dunno how much it cost tho cause I had warranty. Hope it goes well replacing it
Sent from my LG-D800 using XDA Free mobile app
Thanks MaestriFC. While I was waiting on a response for this, I noticed the phone decide to go quirky on me. I looked it up and found on XDA this is a common problem? Phantom touches, etc.? I seen a couple people say it is still the LCD and digitizer causing these issues and replacing them fixed it.
Well I dropped my phone on tile with no case so I don't think it's a common issue (unless everyone is dropping them) but from what I read the digitizer was loose so you would have to open the phone and connect it, or get it serviced, I don't remember getting Phantom touches though..
Sent from my LG-D800 using XDA Free mobile app
Yeah. I read on another forum about it and found links to these problems here on XDA. Apparently, this phone going spaztic is a very common thing. Which still hasn't been traced down to any one specific thing. Most are having LG replace their phones just to get another one doing the very same things. I am going to order the new LCD and digitizer though. Hopefully it fixes the issues. Maybe LG got a batch of faulty digitizers or something....lol...here's to hoping.
Make sure you do your research on replacing haha wouldn't want anything else messed up... In my opinion you should just try to connect it properly and see if that works, that's if you're going to open it anyways of course, could save some money.. Good luck :thumbup:
Sent from my LG-D800 using XDA Free mobile app
I tried that. I opened it up, and from what I could tell the phone has never been opened. The screws were tight and came out with some black stuff on the threads. That's USUALLY a sign the phone has never been opened. I reseated the top and bottom connectors for the digitizer. The one on top and the one on bottom, I didn't reseat the other one at the bottom though. But I figured that one was for the bottom portion of the digitizer anyway. Which is working. When the phone starts up, every now and again, the "LG" screen will just flicker then boot up. But most times the "LG" screen shows as normal when booting up.
I did also find out from normal calling that the microphone for speaker phone isn't working properly. Normal headset works just fine. But when I switch it to speaker phone people can barely hear me. But that microphone costs like 8 bucks to change so no big deal. I have checked out many youtube vids on fixing this phone. It can be challenging to have to remove everything but I have found just buying the LCD and digitizer already mounted to a new mid body is the easiest way to go.
So the repeating the digitizer didn't work? I would buy the two together as it would be a lot easier than separating the two.. Might just be you had a faulty one after all
Sent from my LG-D800 using XDA Free mobile app
I haven't replaced it yet MaestriFC. I will report back in a couple weeks though when I do get the new screen in and get it all replaced. What didn't work was opening her up and re seating the cables. I thought maybe something could have been or come loose but that wasn't the case.
Just an update guys. I got the whole LCD and Digitizer replaced last night. It's only been a few hours but so far everything is great. No more glitching out. As a matter of fact, I had no choice but power the phone down last week. That's how bad the glitching out got. My phone was totally unusable. But now with the new screen, it's working great. If it stays working great then we can assume the problems with this phone are the cause of bad digitizers.
About six months ago I got a Motorola X Play and have loved it ever since. Although a couple days ago there was an incident in which my phone dropped out of my pocket and as a result my screen is smashed and my LCD has a crack going across the middle of my phone. On the left side of the LCD my touch screen no longer works, making it impossible to log into my phone as the password needs the left side. I just need to know approximately how much it will be to fix, if it is fixable, and if it is even worth fixing or I should just get a new phone. Thanks!
MooseAddict said:
About six months ago I got a Motorola X Play and have loved it ever since. Although a couple days ago there was an incident in which my phone dropped out of my pocket and as a result my screen is smashed and my LCD has a crack going across the middle of my phone. On the left side of the LCD my touch screen no longer works, making it impossible to log into my phone as the password needs the left side. I just need to know approximately how much it will be to fix, if it is fixable, and if it is even worth fixing or I should just get a new phone. Thanks!
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Hello,
This forum is for newbies finding their way around XDA Developers, it isn't a discussion section.
Also you may visit nearest service station and get info on cost of the screen.
-Vatsal
Recently I acquired an xperia z3. They told me the screen and the back was changed. As I power on the phone I noticed that volume down button doesn't works, so I cant flash anything. When you power on the phone the screen works correctly, when its on for 30 min, it starts to go crazy, firstly you are unable to access to the notification panel. I make a touch screen test and the top is unusable. Then it becomes much more crazy because the notification panel comes down and begins ghost touches at the top.
I have done many hard resets.
The flex buttons is no problem as it is not expensive, but don't want to change the screen and have the same problem....
Do you think this screen is wrong o maybe the problem is in the main board?
Contact the guy that sold you the phone and ask for who sold/repaired the screen, the digitizer assembly is defective. It sometimes happens to certain panels. It has to be replaced (if you live in Europe the item have 2 years of warranty)
Source: I sell them
Sent from my D6603 using XDA-Developers mobile app
thesplitter said:
Contact the guy that sold you the phone and ask for who sold/repaired the screen, the digitizer assembly is defective. It sometimes happens to certain panels. It has to be replaced (if you live in Europe the item have 2 years of warranty)
Source: I sell them
Sent from my D6603 using XDA-Developers mobile app
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The guy that sold me doesn't answer me... so I going to try to repair it. But I wasn't sure if it was going to be the digitizer or another problem...I was thinking to change only the digitizer but not sure for the moment.
Thank you!
If you open the phone, you should see the buttons on the left, but you have to take a few things first, you may find the replacement part online for a few euros
For the digitizer, well, you should be able to find one for around 40-60 check the reviews to know something about the quality and always test it before applying the adhesive as some sellers do not offer warranty after it has been installed
Sent from my D6603 using XDA-Developers mobile app