Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
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Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
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Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
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Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
The tablet boots up into android. If I'm fast I can swipe the screen lock and usually swipe once or twice more in Android, but then the tablet freezes, and reboots, and the process begins again. If I do nothing, the tablet boots up to the screen lock for a couple of moments and then freezes and reboots.
The tablet is pure stock with a locked bootloader.
I did boot into the stock recovery once and there was an android update error.
The tablet is my son's so I'm not completely sure what happened.
What are my options? There are no important files on the tablet.
Thanks!
You got two options:
Do a factory reset from Settings > Backup & reset
That will delete all user installed apps and settings. If it is something caused by an app your son installed, this should fix it.
If it doesn't, you may have some system files corrupted (simply runnig the battery down until it crashes can do it) and would need to reflash the firmware manually.
Try the reset first and let me know if you need help to flash the firmware.
The tablet wouldn't run long enough for me to get into settings for a reset, so I booted back into recovery and selected the data reset there. The little android guy popped up and erased the previous system, and then rebooted. Works great now. Thanks!
So I had previously disabled the stock launcher and then last night tried using the ultra power saving mode, forgetting that it requires the touchwiz launcher. My phone is unrooted FYI. It's currently stuck on the Verizon splash screen. I tried safe mode, clearing cache, rebooting from recovery, etc.
Is there anyway to... 1). Recover data before factory resetting? 2). Push the launcher.apk via ADB or something to stop the boot loop? 3). Restore system data without overwriting user data? 4). Root (while preserving knox) from my mac while the phone is off/recovery/bootlooping 5).Get it to boot normally, not in UPSM?
Generally my phones are always rooted, so I forget what options there really are on un-rooted phones.
Thanks
jamontoast1291 said:
So I had previously disabled the stock launcher and then last night tried using the ultra power saving mode, forgetting that it requires the touchwiz launcher. My phone is unrooted FYI. It's currently stuck on the Verizon splash screen. I tried safe mode, clearing cache, rebooting from recovery, etc.
Is there anyway to... 1). Recover data before factory resetting? 2). Push the launcher.apk via ADB or something to stop the boot loop? 3). Restore system data without overwriting user data? 4). Root (while preserving knox) from my mac while the phone is off/recovery/bootlooping 5).Get it to boot normally, not in UPSM?
Generally my phones are always rooted, so I forget what options there really are on un-rooted phones.
Thanks
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Click to collapse
i have the same problem on my ecoo e04, i 've frozen "Catapult Launcher" and it crashed and reboot.
Now it doesnt boot. It arrives to the point of the end of the boot animation and then it stops (screen freezes).
Is there a way to install a launcher, maybe via sdcard (i mean, "autoinstallation" ).. or enable usb debugging .. or access the userdata to backup it .. or access the internal disk to manually de-froze Catapult ?
recovery menu is in chinese lang, it only allows a total wipe of emmc. ..
I need help. After rooting the device and after several days of using it, and saw that Wipe cache partition can clean up stuff and increase battery life and performance. So I went ahead, connected my phone using a USB-C cable to PC, hold the UP button while booting, and selected Wipe cache partition. Booted it up again, and it was running fine but the phone has starting for almost like after every minute it hangs, and goes back to the Samsung logo, and the cycle repeats. I was only able to escape via booting in Safe Mode.
Any advice what to do to prevent the boot loop? Is there any way to know which or what makes the phone hang?
Running in Android 12 One UI 4.
givememysandwich said:
I need help. After rooting the device and after several days of using it, and saw that Wipe cache partition can clean up stuff and increase battery life and performance. So I went ahead, connected my phone using a USB-C cable to PC, hold the UP button while booting, and selected Wipe cache partition. Booted it up again, and it was running fine but the phone has starting for almost like after every minute it hangs, and goes back to the Samsung logo, and the cycle repeats. I was only able to escape via booting in Safe Mode.
Any advice what to do to prevent the boot loop? Is there any way to know which or what makes the phone hang?
Running in Android 12 One UI 4.
Click to expand...
Click to collapse
Not sure why that would do that.. But it seems like the only solution now would do a complete factory reset and start over.
Thank you for the reply. For some reason, the phone just decided to fix itself. What I did was just let it be in Safe Mode for several hours, went back to Normal mode, and somehow it stopped hanging.
Hello,
my friends Samsung Galaxy A51 crashed while using it, opening a google docs link she received via WhatsApp.
Restarting the phone will only show Samsung logo, then Samsung Galaxy A51 logo and then dead again. No boot loop.
In the morning the wake up alarm set in the phone plays its chimes but display remains black.
Rebooting phone with holding volume down doesn't work.
The phone is not rooted or flashed.
I can enter Recovery mode. Tried to restart system. Tried to delete cache. Tried to repair apps. None of this changed anything.
I can connect via adb but only in Sideload mode. Hoped to unsintall Samsung Browser as this might be a damaged app. But I don't have permission because USB debugging is not toggled. I tried adb restart and adb restart recovery. Phone will no restart to Android. Restarting to recovery works but doesn't solve the problem.
I can bring the phone to Download mode. Btw. none of the tutorials helped to do this. At some point I double-tapped the power button and was surprised to get into Download mode. I wanted to flash TWRP recovery to the phone to get more options to backup and recovery. Unfortunatley the OEM protection did not allow me to flash TWRP recovery.
My friend is from Ukraine and has her Ukrainian banking app registered with this phone and currently no other possibility to access her bank account. Also she has a lot of data like contacts, messages, photos and videos only on this phone. So we can not do a factory reset.
Do you have any other ideas for troubleshooting?
Do you have any ideas how to remove OEM protection without access to OS so I can at least flash TWRP and do a backup?
Do you have any other idea how I could backup the phone?
Unfortunately I still have not been successful to get the phone working again or to backup or read any data.
Just to add another information: I drained the battery to 0% so the phone was totally dead. I was not optimistic that this full power off might help any more than the restarts I did so far. But running out of ideas. It didn't help or change anything.
I'm afraid only a factory reset could at least repair the phone :-(
Frisbee7 said:
I'm afraid only a factory reset could at least repair the phone :-(
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Click to collapse
Without OEM-Unlocking and USB-Debugging you will not be able to install TWRP and if so then all data would be gone automatically anyway, as this is equivalent to a factory reset.
The only way would be to download the STOCK-ROM with "Frija" (quick and free) and flash it with "Odin". Of course, the mobile phone is then virgin and has to be set up again from the beginning. A Google login restores a lot of data. Setting up the banking app again (username & password, etc.) shouldn't be a problem either.
Of course you can also try a factory reset first, but setting up a completely new one is not avoided here either.
Much luck!