Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
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Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
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Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
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Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
I noticed One+ was a bit slow so I decided first to switch from power save to balanced and it was still going slow so I decided to do a reboot. After the reboot the phone got stuck at the boot animation. I can get into recovery tried a factory reset didnt help. Im wondering if i try flashing the OS if that would work. Plus what would be the best way to do so.
What ROM, Kernel are you using?
Switching from Power Save to Balanced shouldn't cause your phone to be stuck in a boot loop. Something else caused it.
Everything is stock, it was really weird I was considering maybe using adb to flash a stock img (although i have little experience doing that). I tried rebooting again to potentially start this process (this is after a good 5 or 6 reboots and a factory reset) and it started up to the welcome screen. Another side issue it seems like the factory resets for this device only wipe the apps + user data. I know if I was rooted i wouldnt expect the media to be wiped but its stock with the stock rom. I bought it off ebay and when i went to load my stuff i did a factory reset and noticed the previous owners data including call/text logs and contacts were all on the device
mrfantastic said:
Everything is stock, it was really weird I was considering maybe using adb to flash a stock img (although i have little experience doing that). I tried rebooting again to potentially start this process (this is after a good 5 or 6 reboots and a factory reset) and it started up to the welcome screen. Another side issue it seems like the factory resets for this device only wipe the apps + user data. I know if I was rooted i wouldnt expect the media to be wiped but its stock with the stock rom. I bought it off ebay and when i went to load my stuff i did a factory reset and noticed the previous owners data including call/text logs and contacts were all on the device
Click to expand...
Click to collapse
If you were to flash a stock image, it would be done in fastboot mode and not adb mode. So is your phone booting yet?
You can always adb sideload a custom ROM and flash that to get your phone to a bootable state again.
The phone booted up after a good 3 hours a factory reset and multiple reboots
So I'm running Sultan's CM 13 rom and my phone just randomly turned off while I was using it (on charge), and when it rebooted, it said that it was optimizing apps. I decided to leave the phone on charge and do something else, and when I come back, it restarts again and does the optimizing apps thing again. I can't even boot into safe mode either, if you were going to tell me to. I've tried wiping the Dalvik-Cache and Cache from TWRP, but nothing's happened.
Should I just factory reset my phone at this point?
Just try to clean flash Sultan CM13.
ramhawk123 said:
So I'm running Sultan's CM 13 rom and my phone just randomly turned off while I was using it (on charge), and when it rebooted, it said that it was optimizing apps. I decided to leave the phone on charge and do something else, and when I come back, it restarts again and does the optimizing apps thing again. I can't even boot into safe mode either, if you were going to tell me to. I've tried wiping the Dalvik-Cache and Cache from TWRP, but nothing's happened.
Should I just factory reset my phone at this point?
Click to expand...
Click to collapse
Same here mate..
Always nandroid back up..
Go to safe mode then reboot..
This is a problem before mate..
UPDATE: I have finally managed to get my phone working again! Am now currently re-downloading all my apps and transferring all my files back to my phone, running AOSPExtended (https://forum.xda-developers.com/oneplus-one/development/rom-aospextended-rom-t3732194) with OpenGApps. I'll write the steps I took to figure this mess out at the end of this post for anyone who might encounter the same problem in the future. :good:
So last night I left my phone charging overnight from 54% as I was downloading a couple of files (my internet is 1Mbps or 125KB/s). I've done this a couple of times before with no problems what so ever. But this morning I woke up and my phone was in a boot loop. I've tried everything I can think of and everything I could find on these forums, but to no luck. I am at my wits end and I have no clue what to do except to do a full factory reset, which I'd rather not do as its been a while since my last backup and I would lose a lot of precious files...
My Phone: OnePlus One 64GB Sandstone Black, purchased in August 2014.
ROM: cm-13.0-ZNH5Y-20161105-STABLE-Sultan-bacon
Recovery: TWRP+3.0.3-2-TugaPower
Firmware: bacon_firmware_update_2016_1-25_.4.0.1.c7-00011
The boot loop itself is odd, I'll describe them separately here.
-I can boot into fastboot, but not while the USB is plugged into my PC. I have to boot into fastboot, followed by plugging it into my PC. If I try to boot into fastboot while it is plugged in, the screen goes completely black and goes back into the bootloop. However, the phone shows up in Device Manager during the black screen.
- I can boot into Recovery, but the phone automatically reboots and goes back into the bootloop after a few minutes. One thing I have noticed is that if I let it reboot by itself, all the settings reset (including the confirmation to allow modifying of files when you first boot into recovery). But if I manually reboot back into recovery, the settings remain the same; atleast until it reboots automatically again.
Here, I'll list the things that I have tried to no avail:
1. Following this post - https://www.reddit.com/r/oneplus/comments/3izejg/so_youve_just_bricked_your_oneplus/, when I try to wipe Dalvik cache and cache from recovery, the phone goes right back into the bootloop
2. I tried flashing a newer version of TWRP (3.2.1-0 and 3.2.1-K2). After flashing I try to boot into recovery but the TWRP loading screen displays, and then goes right back into the bootloop. It wont even let me into the main menu.
3. I tried flashing a ROM through fastboot (via this post, https://forums.oneplus.net/threads/guide-oneplus-one-flashing-fastboot-recovery.301131/). The phone still remains in a bootloop.
HOWEVER, if I flash my previous recovery (TWRP+3.0.3-2-TugaPower replacing the stock cyanogen recovery from this method), my phone manages to get past the 1+ screen, and goes through my custom power on screen, and reaches the "Android is starting... Optimizing app 1 of 67." But it never gets past app 1, freezes, and then reboots. So now it's stuck in this "extended" bootloop thing.
What I want to know: is there anyway to fix my phone, or will I have to lose all my data and do a full factory reset through the ColorOS method? If anyone has any experience with this or knows a way to help, please don't hesitate!
Thank you in advance.
WHAT WORKED FOR ME:
After following the steps in this post (https://forums.oneplus.net/threads/guide-oneplus-one-flashing-fastboot-recovery.301131/) my phone was booting up, but was kicked back into a boot loop after freezing at the "Android is starting.. Optimizing app 1 of 67" screen. However, the recovery was now the default CyanogenMod recovery. I then re-flashed my previous recovery (TWRP+3.0.3-2-TugaPower) from fast boot, and it was now stable (no more auto-reboots). From there I made a backup off all my files onto my PC before proceeding. After that, I did what this post said (https://www.reddit.com/r/oneplus/comments/3izejg/so_youve_just_bricked_your_oneplus/) and wiped Cache + Dalvik cache. This allowed me to boot all the way past the "Android is starting" screen. However, the phone was still rendered unusable as there were non-stop notifications saying various apps had stopped working. I then booted back into recovery, downloaded and pushed a new ROM and GApps package on to my phone, wiped system, data, cache, dalvik cache, and installed the ROM and GApps pacakge, clearing the cache one more time before rebooting. Everything is working beautifully so far and I could not be happier! I hope this helps anyone else who encounters this problem, Cheers!
Hello. my phone was bricked yesterday after a month of installing one ui 3.0, this issue also happened also in one ui 2.0, and a month before.
My phone boots up normally just fine but after i enter my passcode in the lockscreen the android is starting popup opens and after that it just freezes and just boos again and repeats the same thing over and over.
I did booted up into recovery mode and wiped my phone's cache and repair apps, but there was no menu for the factory data reset. i don't have any clue this is an software issue or an hardware, i want to recover my phone with ODIN but i don't have my computer here right now.
so in conclusion the problem with my phone is that i can boot it normally but if i type in my passcode and the android is starting.... appears and it just freezes and boots up again.
and i don't know why it doesn't have the factory data reset menu on the recovery mode.
please help.
parksolwhi2465 said:
Hello. my phone was bricked yesterday after a month of installing one ui 3.0, this issue also happened also in one ui 2.0, and a month before.
My phone boots up normally just fine but after i enter my passcode in the lockscreen the android is starting popup opens and after that it just freezes and just boos again and repeats the same thing over and over.
I did booted up into recovery mode and wiped my phone's cache and repair apps, but there was no menu for the factory data reset. i don't have any clue this is an software issue or an hardware, i want to recover my phone with ODIN but i don't have my computer here right now.
so in conclusion the problem with my phone is that i can boot it normally but if i type in my passcode and the android is starting.... appears and it just freezes and boots up again.
and i don't know why it doesn't have the factory data reset menu on the recovery mode.
please help.
Click to expand...
Click to collapse
Then just wait until you get hands on a computer and can use odin.