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i have recently had my mobile phone stolen, galaxy s3 i9300, upon completion of the form for insurance for the insurance company asked for proof of handset, blocking and imei code and a few other details, which i got from o2.
however when i got the form my phone was listed on there website as a galaxy i8300, however the imei code on the phone matches the box and from a few website searches on imei info
the website clearly shows i own a white galaxy s3, but o2 will not accept this and categorically say that i was using the i8300.
i have never owned this phone in my life and know nobody with this handset and the dates all match to when i bought the phone sim free in london samsung Westfield and entered the sim, the only thing is the model number, and until corrected the insurance will not pay out.
can anyone please advise
Galaxy phones are all i9xxx models. Someone is being corrupt.
Try your Google play store account and download the app Plan B by Lookout Security. If you're lucky and the thief didn't reset the phone, the app will track it for you.
Sent from my U8150 using XDA
hi mate thanx for the reply, sorry that was my mistake writing galaxy for the mistaken phone, i wrote thhis late at night lol
so basically the phone i owned was sgs3. imei code.********* anyhow the phone company told me .
yes mr lee we have blocked ur phone, imei; *********** then they told me the imei in question belongs to a samsung i8300 (My mistake before in calling galaxy i8300), but they have provided me with the usage dates, being from the 28th may-7th june, the exact time i had my sim in the sgs3 but they insist my sim was in a i8300, i have provided a receipt for them listing the imei and my sim free sgs3 but o2 will not accept this, i dont understand,
i hope i made a bit more sense this time,
thanks in advance
ALWAYS INCLUDE A DESCRIPTIVE THREAD TITLE
Samsung phones come with model numbers i9xxx if it's a galaxy,as in,i9000,i9100,i9103, i9200,i9300 so for them to deny replacing you the phone based on it saying i8300 (this is obviously their error,the 9 is a constant) on their computers is ludicrous, considering you have a valid receipt of purchase and proper insurance, outright fraud! I suggest you insist on dealing with someone else next time your there.
Did you try the app?
Sent from my U8150 using XDA
I purchased a AT&T HTC One X Unlocked from a online seller through paypal (from USA). I got the phone along with the unlocked code and I unlocked i succesfully. I stay in India. I was using the phone for past one month and it was working absolutely fine. All of a sudden today I am getting a message "IMEI Locked - Please contact customer support". Although I could make calls and browse internet. But don't know what happens next and till when it works.I am very tensed. I shelled out 400$.
What is supposed to be do to resolve the issue?? Will rooting the phone helps?? or my phone is gonna be an expensive brick?? I didn't update the OS or anything. :crying::crying:
Please reply ASAP. I will be very very thankful.
chaitanya.alur said:
I purchased a AT&T HTC One X Unlocked from a online seller through paypal (from USA). I got the phone along with the unlocked code and I unlocked i succesfully. I stay in India. I was using the phone for past one month and it was working absolutely fine. All of a sudden today I am getting a message "IMEI Locked - Please contact customer support". Although I could make calls and browse internet. But don't know what happens next and till when it works.I am very tensed. I shelled out 400$.
What is supposed to be do to resolve the issue?? Will rooting the phone helps?? or my phone is gonna be an expensive brick?? I didn't update the OS or anything. :crying::crying:
Please reply ASAP. I will be very very thankful.
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Click to collapse
Someone rely ASAP..it's urgent..I am attaching the screen shot also..
Stolen...........only way to unblock it is the original account holder must report it as recovered..........
Sent from my HTC One XL using xda premium
Get in touch with your carrier and ask them why the imei is locked
Not sure if us carriers share stolen imeis with Indian carriers
sent from my limited edition red Gnex
It's a at&t branded device, so no other carrier will have any information on it.
Sent from my HTC One XL using xda premium
Do you still have unlock code with you??
Does any sort of OS update happened??
His phone isn't sim locked. It's imei is locked. At&t just started locking them on stolen phones in late July this year.
Sent from my HTC One XL using xda premium
18th.abn .. thanks.. I thought of sim locked... then I do not think there is a feasible way to recover it.. Is it something like bad ESN for CDMA phones?
---------- Post added at 12:26 AM ---------- Previous post was at 12:24 AM ----------
But I thought at&T can block usage of it only on it;s network
18th.abn said:
It's a at&t branded device, so no other carrier will have any information on it.
Sent from my HTC One XL using xda premium
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Click to collapse
That's my point bro ...he's in India so how can an Indian carrier block his imei ....either his imei is 0 or cloned
sent from my limited edition red Gnex
even if they block this IMEI won't it still work with other gsm companies?
it won't work on at&t no?
It's not like cdma phones were its just on a list, which even then when you flash them to other carriers the imei has to be "repaired"(which means changed). With u.s. gsm I believe the lock is sent to device, and the only way to unlock is by a code given by or sent from the carrier.........I'm researching it but I'm 90% sure that's how they are doing it.......and by op screenshot it supports as it is the same with simlocked phones but different msg....if he slides to unlock it probably goes to a dialled to enter code............would like a confirmation on this from the op if he's still here.......
Either way, he bought on eBay so he is protected and can get a refund, or he stole it and is looking for help and there isn't an answer except call at&t
Sent from my HTC One XL using xda premium
18th.abn said:
Either way, he bought on eBay so he is protected and can get a refund, or he stole it and is looking for help and there isn't an answer except call at&t
Sent from my HTC One XL using xda premium
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My money's on it being stolen. Yep, I have no faith in humanity.
With the way AT&T is blacklisting stolen devices, it's pretty much like the cdma list. The imei gets blocked from any gsm.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Can they lock the IMEI if you have an unpaid bill with AT&T, but have SIM-unlocked the phone and have a Straight Talk SIM?
I'd suspect even that they may be carrier partners, have roaming agreements an such in place to reach that far. Idk.
WR
Sent from my One X
all carriers share stolen IMEI numbers in a global list that is available for all carriers, around the world, to use.
In India, it is mandatory for carriers to honor the global block list because of terrorism concerns.
to the original poster - your phone is marked as stolen. The best way to deal with this is to contact AT&T, show them proof of purchase (Paypal receipt, etc.), show them the original craigslist posting, share identity documents like passport, etc. and request for unblocking. Once they have unblocked, then you will have to do the same with your local (Indian provider).
sandys1 said:
all carriers share stolen IMEI numbers in a global list that is available for all carriers, around the world, to use.
In India, it is mandatory for carriers to honor the global block list because of terrorism concerns.
to the original poster - your phone is marked as stolen. The best way to deal with this is to contact AT&T, show them proof of purchase (Paypal receipt, etc.), show them the original craigslist posting, share identity documents like passport, etc. and request for unblocking. Once they have unblocked, then you will have to do the same with your local (Indian provider).
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Click to collapse
They may, be shared but most do nothing, in Canada nadda.
This is not world encompassing yet.
WR
Sent from my One X
sandys1 said:
all carriers share stolen IMEI numbers in a global list that is available for all carriers, around the world, to use.
In India, it is mandatory for carriers to honor the global block list because of terrorism concerns.
to the original poster - your phone is marked as stolen. The best way to deal with this is to contact AT&T, show them proof of purchase (Paypal receipt, etc.), show them the original craigslist posting, share identity documents like passport, etc. and request for unblocking. Once they have unblocked, then you will have to do the same with your local (Indian provider).
Click to expand...
Click to collapse
Oh!.. is it. I never thought they will be blocked in India..anyway thanks for the info
I was just about to buy an AT&T unlocked HTC one X from ebay for use in India when I came across this post. Should I be worried? :silly:
Well, I would recommend that you ask him for photographic proof that phone is functioning fine with a simple card.
I also found this link that talks about being able to verify stolen imei in India http://imei-number.com/imei-validation-check/ not sure if it works.
Or you could go my way and buy from XDA. I heard that Swappa is also reputable - but not as much as XDA.
Sent from my HTC One X using xda premium
So I recently purchased a Galaxy Note 3 from kijiji in Canada. Its the SM-N900W8. It was sealed when I bought it and the phone worked for a few days and is now blacklisted. I went to a samsung service center and they said that they can't do anything and my carrier Rogers said the same thing. Is there anything I could do? And is it blacklisted in only my country? Amd is there any way I could somehow change the imei or something? Is there anywhere someone can guide me?
Thanks in advance.
Sent from my HTC One using xda app-developers app
That's why I convince people to check the IMEI of the phone before buying. Now the only option you have is pay to unlock it and sell it internationally.
I could sell it internationally but I was wondering if the phone will be blacklisted there. Its been blacklisted with the CWTA in partnership with GSMA. So what carriers would it work with. I was thinking about selling it in Tanzania but am not sure if it will work there. Called the police and also the carrier and both said nothing can be done. Also called samsung and got the same response. Thanks for the help much appreciated. Also can I just buy a new motherboard and change it from the existing one? And where would I get this new motherboard?
Sent from my HTC One using xda app-developers app
There is one othe way...
Irfdiddy said:
I could sell it internationally but I was wondering if the phone will be blacklisted there. Its been blacklisted with the CWTA in partnership with GSMA. So what carriers would it work with. I was thinking about selling it in Tanzania but am not sure if it will work there. Called the police and also the carrier and both said nothing can be done. Also called samsung and got the same response. Thanks for the help much appreciated. Also can I just buy a new motherboard and change it from the existing one? And where would I get this new motherboard?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
There is actually one other way, but it is not cheap. This is more for the people that will follow this after Irfdiddy as his question was posted so long ago, but you can replace the mainboard in the phone with one that has a good IMEI, they can be found on ebay...if at all. Sadly, that is where Irfdiddy got ripped off...
Hi i'm travelling to the US next month and i want to buy a nexus 5. as i need to use it with my country carrier i need it unlocked.
now as far as i understand, i can't buy it from the play store as i dont have an US credit card (correct me if i'm wrong)
both the t-mobile and best buy support told me that their version of the nexus 5 ($450) are not really unlocked, but i've read a lot that in fact you can use that phones with whatever carrier you want. is that true? has anyone bought the t-mobile / bestbuy(sprint) versions and tried using another carrier SIM?
Thanks guys
serianox said:
Hi i'm travelling to the US next month and i want to buy a nexus 5. as i need to use it with my country carrier i need it unlocked.
now as far as i understand, i can't buy it from the play store as i dont have an US credit card (correct me if i'm wrong)
both the t-mobile and best buy support told me that their version of the nexus 5 ($450) are not really unlocked, but i've read a lot that in fact you can use that phones with whatever carrier you want. is that true? has anyone bought the t-mobile / bestbuy(sprint) versions and tried using another carrier SIM?
Thanks guys
Click to expand...
Click to collapse
I don't believe there are any carrier-locked N5s being sold in the US. You've checked that the US version of the phone supports the bands that are used in your country? BB will charge $100 more for the phone and likely try to sell you service, but you should be able to get it.
STi_Fanatic said:
I don't believe there are any carrier-locked N5s being sold in the US. You've checked that the US version of the phone supports the bands that are used in your country? BB will charge $100 more for the phone and likely try to sell you service, but you should be able to get it.
Click to expand...
Click to collapse
yes i checked and the 850/1900 bands are supported. both bestbuy and tmobile support told me that the phone is sold locked to the respective carriers, but i've read that that's actually not true and you can just swap with whatever SIM you have. Also i hope they dont try to force me to sign some plans if i buy the device
I am interested in this info also. I have a Nexus 5 showing up from Sprint and wondering if it will work with my T-Mobile SIM later if I decide to use it.
Sent from my SPH-L710 using xda app-developers app
No Nexus 5 devices are sold locked. They are all unlocked and if anything you can test it right there in the store/parking lot to be sure.
The only problem however is LTE if you'll ever need that.
shotta35 said:
No Nexus 5 devices are sold locked. They are all unlocked and if anything you can test it right there in the store/parking lot to be sure.
The only problem however is LTE if you'll ever need that.
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Click to collapse
i hope this is true!
they just answered me this:
Hi , If you purchase the device from T-Mobile, it is locked and will only work with a T-Mobile SIM card. Once you've met the requirements, we can help you unlock the device. If you need one unlocked already, we recommend purchasing directly through Google. - Jess
The Sprint and T-Mobile Nexus 5's are unlocked. I have a Sprint one that I purchased at Best Buy and it works just fine with my T-Mobile sim card....2G, 3G, 4G, and LTE...
lowandbehold said:
The Sprint and T-Mobile Nexus 5's are unlocked. I have a Sprint one that I purchased at Best Buy and it works just fine with my T-Mobile sim card....2G, 3G, 4G, and LTE...
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Thanks for your reply! i'm really glad this is true. can i ask you if they forced to buy some plan or sim, or you just paid the $450?
Thanks again
serianox said:
Thanks for your reply! i'm really glad this is true. can i ask you if they forced to buy some plan or sim, or you just paid the $450?
Thanks again
Click to expand...
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I got them to price match Google the day it came out, so I got it for $350. They may have smartened up to that by now though. The SIM came in the phone. I did not have to pay for the SIM or an activation fee. I didn't let them open the box at all.
lowandbehold said:
I got them to price match Google the day it came out, so I got it for $350. They may have smartened up to that by now though. The SIM came in the phone. I did not have to pay for the SIM or an activation fee. I didn't let them open the box at all.
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i'm wondering if i can do this. it says in the BB website:
"If you find a lower price on a qualifying product at a local retail competitor's store or shipped from and sold by a designated major online retailer, we will match the price. At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store or shipped from and sold by a designated major online retailers: Amazon.com, Apple.com, Bhphotovideo.com, Crutchfield.com, Dell.com, Frys.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Rakuten.com Shopping, Sears.com, Staples.com, Target.com, TigerDirect.com and Walmart.com."
it doesn't list google play as an allowed website.
i hope i get a cool seller lol
Thanks again!
Nexus 5's are not locked to any specific carrier. You just need to make sure that the bands are compatible with your carriers' frequency.
I bought my N5 off contract from BestBuy. It is unlocked. I am running mine on Simple Mobile. I only had to put my SIM in and program the APN for data access.
Sent from my Nexus 5 using xda app-developers app
asiandrg0n said:
I bought my N5 off contract from BestBuy. It is unlocked. I am running mine on Simple Mobile. I only had to put my SIM in and program the APN for data access.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Thanks for the replies, i'm sure this will help a lot of people.
i'm trying to see if i can get Best buy to match the play store price
Hi everyone, sorry for this fool thread, but i live in Argentina and i'm going to america in these days and i need to know where to buy the google pixel 2. I appreciate all your answers.:fingers-crossed:
Brick and mortar? Verizon stores. If you have an address you can send mail to? Google Store.
nolimit78 said:
Brick and mortar? Verizon stores. If you have an address you can send mail to? Google Store.
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thanks! for unlocked pixel, are there any more store? in addition to google stores
You can only buy unlocked versions directly from Google. Verizon Wireless and other physical stores only carry the locked version. Granted, it's not locked to Verizon's network, it just wasn't supposed to be able to be rooted. But we found a way around that!