[Q] Black Screen..only a quick question about warranty - Verizon Samsung Galaxy S III

Hello Everyone,
I had a quick question about my verizon galaxy s3 warranty. This Saturday, my phone screen went completely pitch black while i was at my friend house. Everything else works except for the visual; I can also unlock it and open apps6/9*-. I took out the battery and put it back in, it never came back on but i can still get calls and text messages; all the good stuff lol. In case someone ask, I was on Jelly Beans rom build 18 with stock kernal.
Here is my main question, can i return this phone back and get the warranty for my phone? This is what i have done so far to hopefully get the warranty. I was able to flash it back to stock without any problems. The flash counter, its pretty dang high lol..i think around the 100s lol. Since they can't see the counter, will it pass? Do they have other means to see the flash counter before I go over there?
I really do not know what happened. I had downloaded Twitch to my phone and while watching League of Legends. All corners started going out until it reached the center. Like an old TV from the 70s or 80s.
Also, this has happened before. I flashed back to stock and it came back on but this time it decided to stay off.
Any help would be appreciated. Sorry if my words are a bit out of place. I wanted to type something real quick before logging off and getting back to work.
Thanks in advance

I believe Odin has an option to reset flash counter. There is an app that does it but since u can't see your screen that won't help
Sent from my SCH-I535 using Tapatalk 4

Related

Infuse DIED!

Well after reading the latest GTG V2.2.2 thread changes today I decided to give it a go as I have really been having a ton of problems with my phone since new. Mostly battery issues but also weird stuff since loading Infused 2.1.0. I had loaded 2.1.0 twice after going back to completely stock but the weirdness persisted. So I backed up all my stuff tonight and then fired up Odin and loaded all the necessary stock files from GTG's Ultimate Unbrick which i have done many times. It started right up and then it stalled trying to establish a connection and this has never happened before. I waited a while to see if it would just go anyway but after 30 min. it was still sitting there and had not done anything in regards to loading up any new data to the phone. So I closed Odin and hit the power button on the phone and it came back up with an icon for phone to computer connection so i tried Odin again and once again it started up and tried to load files to the phone but again stalled and sat there. So i waited again for a while and then stopped everything and pulled the battery hoping that the phone could be brought back into download mode but unfortunately it is completely dead now. No lights no power up nothing??? So I guess I got my answer to my constant problems and strangeness it was the phone itself that wasn't any good. So now i have to go to the store tomorrow and negotiate a replacement phone I sure hope the fact that I spend a ton of money there with my clients corporate phone account will get me some good will and they will just swap it out for a new one. We will see as i really liked this phone it just needs some fixing.
I am a bit bewildered that AT&T/Samsung would release a phone with so many bugs in it. The completely stock phone was buggier than all hell and was only marginally better once I updated to a custom rom. The bluetooth has never been right from day one stock or custom it would constantly disconnect my headset and the GPS was the crappiest phone GPS I have ever had and I have had a bunch of them in the last few years. Here's hoping that the GB update fixes and resolves all of the bugs in this very nice phone.
Sometimes duds slip through the quality control process...
Entropy512 said:
Sometimes duds slip through the quality control process...
Click to expand...
Click to collapse
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
You probably just got a phone from a bad batch, my phone works just fine.
Like Entropy said, duds slip through quality control, can't catch em all.
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
strychninetwitch said:
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
Click to expand...
Click to collapse
Actually, from my understanding, they don't really question you if you bring in a phone to be replaced. If nothing else, do like what everyone did when the Galaxy S line came out and tell them that it crashed during an OTA update or when you connected it to Kies. Or tell them that you were having issues with it freezing up a lot recently and when it frozen the last time, you pulled the battery and it wouldn't come back on.
There is no reason for them to everyone know that you had custom software on the phone.
Good luck.
Sent using Tapatalk
Have to agree with Entropy would say u just got a dud.
Had no issues getting my phone replaced after installing custom rom on it. Went the extra step and soft bricked it and made sure it wouldnt boot past samsung screen before taking it to store. (My micro USB was borked) Had to wait on replacement phone but they sent me home with my phone and unbricked it and used it till new one arrived and bricked old sent it in and never heard anything about it afterwards.
I've used this method many times and never had an issue. (May not work if you get zero lights, etc, but worth a shot)
Just make sure you're not on Windows XP
Read the OP completely
http://forum.xda-developers.com/showthread.php?t=1216790
May sound silly, but try a new data cable.
sent from my stock Infuse at Tranquility Base.
You might have killed your battery. I assume you need battery power to enter Download mode. If someone more experienced then I can confirm this then take your phone and battery to your local ATT and ask them to test your battery.
Blackberrynomore said:
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
Click to expand...
Click to collapse
An s makes a huge difference... Northern border vs. southern border.
I don't fish, I get flooded by the Susquehanna.
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Whoa? Are you serious about that? Because if that's true, it would be really nice of this guy did that..
Sent from my phone. :3
AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Would have sent it to you no problem except that i need to return it to AT&T to get a replacement phone. Sorry I couldn't help.
I went to the AT&T company store that I do all of my bsiness with both personal and corporate. I showed my AT&T girl the phone and that it was dead and would not power up. She tried another battery as I also had done and still nothing. So she tells me becase the phone is over 30 days old i have to go to the device support center to get a new one or call in and they will ship me another phone. Well I couldn't wait for them to ship one as i need my phone for work so I had to drive 35 mi. to the device support center to get another phone. Just strikes me as stupid that they cannot just give me a new phone right then and there. When I got mine I was short of my upgrade period but they gave me a conditional upgrade or something and the phone cost $400.00 so I was pretty pissed off that they were just going to give me a refurbed phone considering what i paid for the damn thing. Actually I didn't pay for it myself one of my clients picked up the tab but I still felt like they really stuck it to me not giving me a new phone. I spend thousands of dollars at their store every year with all of my client purchases you would think they would cut me some slack and give me a new phone???
Anyway I got a "new" replacement phone and it seems to be working fine. The GPS worked far better than my original Infuse right out of the box with the Froyo ROM and UCKD5 modem. I also did a speed test with three bars and got 2735 Kbps Down and 319 Kbps up and it said I was on EDGE?
So I just rooted it and i am going to load up the Infused 2.2.0 and manually install the newer modem and the camera fixes. I am going to hold off restoring most of my apps until I use this one for a few days to see how it performs first.
Oh and the girl at the AT&T support center told me she had to replace my battery because it would not power up the new phone. So it looks like I had both a bad phone and the battery also quit the farm at the same time.
I had issues with my first infuse (I'm in FL) and completely blasted it to the point where it would literally not even respond to any button presses soft/hard or otherwise. It was DEAD! COMPLETELY DEAD...I was very sad. Anyway I was within 30 day startup period and they did full replacement no question asked. I told my local att store it froze and I pulled battery and it wouldn't come back on. They acted like morons and gave me a replacement but i feel like they knew what I did. Didn't say anything though.
Needless to say. I take my time now with these custom roms. Rockin Infused 2.2.3 and loving life with my GB and 30fps.
Good luck!
Sent from my SAMSUNG-SGH-I997 using XDA App
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
Blackberrynomore said:
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
Click to expand...
Click to collapse
For that price did they not allow you to keep the old phone?
It would help the cause here if they did......

[Q] does your SGH-I777 crash somewhat regularly no matter the code versions?

I wanted to see if I can post something without getting ridiculed. I know that I should probably just put up with the few crashes that are happening, cause its the greatest phone in the world, puts my previous iPhone3GS to absolute shame, and I LOVED that Phone, and turns out I like showstock too . I usually keep things /prefer stock all the way just rooted but I couldnt be and be at 2.3.6. I want to get some clarification on couplethings.
I am on my second ATT SGS2. First one had a GPS issue. Tried everything and finally convinced ATT warranty that the problem was hardware. They said they would advance replace the handset. So I got it back to stock in every way except the flash counter,this was in December so long before I was aware of mobile odin. Flash counter was at about 12 when I was done trying different ROMs,mostly just try to get the GPS to work. Has anyone ever heard of someone getting charged on a return phone that had a flash counter above stock? Ill update, I seriously doubt I have anything to worry about but, just wondered.
My real question, does everyones SGH-I777 crash on occasion? If so how often? I so happy with the current code that is running on the phone with the exception that it sometimes sleeps and wont wake up, and sometimes it just plain crashes hard, locks up and has to be hard rebooted. Usually this happens about 1 time a day each the lockup and the forever sleep. I wiped before installing current rom and any before that. The only reason I am not stock is cause I wanted the CKK6, 2.3.6 update to work and to keep root privaledges, but also needed my wifi cause ATT is throttling me down to dial up speeds when I reach 2GB. So wrong. Anyway thats another thread.
Anyway I loaded shostock with siyah kernel 2.6.35.14. after wiped everything including both caches. The GPS is solid now, phone is fast, battery is egh, I keep a charger with me... but it crashes hard from one to three times a day. Locks up playing tunes, or wont wake up with out being plugged in or rebooted by holding down the power button, screen blank whole time. Do I have another defective handset or should I just go back to 2.3.4 and UKH7 or should I just deal with the crashes and should get my ass chewn out for the next 10 posts for banned or asking an absolutely ridiculous, moronic, long winded question?
Thanks for the hours of fun all you code writing types.
Oops I knew I was gonna screw it up and get hazed!!!
I knew Id screw it up. I was so nervous about posting on this site.. lol. I meant to post this in the AT&T Samsung Galaxy S2 Q & A forum and it ended up in this one some how. It does not appear that I can move it to where it should be, so maybe someone will have an answer here, or maybe I will get my head torn off, or maybe one of the nice moderators can move it for me.... Thanks in advance.

[Q] Anyone experience earpiece issue?

On my skyrocket from AT&T I was having an issue with the battery indicator getting stuck at 100%.
I updated the phone to the latest OTA update, no root or anything on this phone, all completely stock.
After update phone info is as follows:
Model Number: SAMSUNG-SGH-I727
Android Version: 2.3.6
Baseband Version: I727UCLA3
Kernel Version: 2.6.35.11
Build Number: GINGERBREAD.UCLA3
After I did the update the battery indicator has not come back (awesome right?, not so fast.)
Now I have an issue with call quality, my best attempt at describing it is like the ear piece sounds blown out, it kind of has a vibrate when people talk, Its not just one persons phone either, its any call I get/place.
I'm not sure if I should try a factory reset, revert back to 2.3.5?, Go to AT&T for a new one.
If anyone has had this issue and knows how to fix it please post. I apologize ahead of time if this is already posted somewhere, I looked for a few hours on google and couldn't find it anywhere. Also even if you don't know how to fix it, could you please post if your having the same issue so I know I'm not alone and have some ammo if I do have to go to AT&T.
Visit AT&T Store
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.
albeemichael said:
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.
Click to expand...
Click to collapse
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says
Absolutely Right
xcrazydx said:
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says
Click to expand...
Click to collapse
As the title says you absolutely correct. Lady probably didn't have a clue lol.
I called their warranty support line and am going to drive to their wallingford exchange place.
I was talking with my father before I called and figured if I went in and said get a manager, and told him/her if I don't have a new phone in my hand in 10 minutes, your losing a customer in 10 minutes, I bet I would get my phone
Regardless I'm getting a replacement, I did try the factory reset, didn't work. Also tried downgrading the device to 2.3.5 stock, and this also did not work.
Think its hardware, the static is only on the ear piece. Speaker phone, head phones, and bluetooth do not have the issue so I think its a odd coincidence
To anyone that may have been checking on this, it seems I got a rare case, there was actually a hardware problem on my device. Just a coincidence that I noticed it right after an update, I took it to the Customer Service place AT&T has in Wallingford, CT and the lady tried to re-flash the phone (what she said was standard procedure, she HAS to with every issue.) This didn't work so she gave me a new one.
All in all, only bad part of the experience was that it happened at all. New phone is working great.
Glad tohear that you got this taken care of.
Sent from my SAMSUNG-SGH-I727 using xda premium

[Q] Should I format internal SD before ODIN?

I've basically had it with my Skyrocket, or rather, the Skyrocket that I have. It has always had atrocious battery life, exhibited weird behavior (like today when it lost nearly 20% of its battery in about 2 hours, and claiming the PHONE component was the prime culprit when I hadn't made a phone call) and also even after I unlocked the damn thing I still can't get it to force to 2G (yes I'm using an Unlocked RAT as well.) I'm still under warranty so I want a different one even if it is refurbished.
Anyways, I know the whole deal of using ODIN to return to Stock and making sure the Flash Counter isn't tripped, but in this day and age I'm paranoid about tech stuff having personal stuff getting stolen, so I'm tempted to wipe out the internal SD card, but I don't know if this is necessary and/or potentially harmful. Can I boot into Recovery and have it format my internal card, then ODIN back to Stock, or will this just cause more problems than it's worth?
dvandam said:
I've basically had it with my Skyrocket, or rather, the Skyrocket that I have. It has always had atrocious battery life, exhibited weird behavior (like today when it lost nearly 20% of its battery in about 2 hours, and claiming the PHONE component was the prime culprit when I hadn't made a phone call) and also even after I unlocked the damn thing I still can't get it to force to 2G (yes I'm using an Unlocked RAT as well.) I'm still under warranty so I want a different one even if it is refurbished.
Anyways, I know the whole deal of using ODIN to return to Stock and making sure the Flash Counter isn't tripped, but in this day and age I'm paranoid about tech stuff having personal stuff getting stolen, so I'm tempted to wipe out the internal SD card, but I don't know if this is necessary and/or potentially harmful. Can I boot into Recovery and have it format my internal card, then ODIN back to Stock, or will this just cause more problems than it's worth?
Click to expand...
Click to collapse
Yes you can I have reformatted my internal several times before using Odin personally I just mount our to the pc and format that way. Spector7 has done they CWM using format emmc and said out worked fine but emmc is at your own risk I just format they pc
Sent from my SAMSUNG-SGH-I727 using xda premium
Okay next stupid question...
Would it not be easier to just install a Stock Rom then install Stock Recovery to get my phone back to regular state as mentioned here after I do a formatting, as opposed to going through all the ODIN stuff, which, if done wrong, can trip the flash counter more easily and thus leaving me with some explaining to do at the AT&T store?
dvandam said:
Okay next stupid question...
Would it not be easier to just install a Stock Rom then install Stock Recovery to get my phone back to regular state as mentioned here after I do a formatting, as opposed to going through all the ODIN stuff, which, if done wrong, can trip the flash counter more easily and thus leaving me with some explaining to do at the AT&T store?
Click to expand...
Click to collapse
I would Wipe after stock rom modem and recovery that way if it bricks att will need to fix it
Use the CWM method.
Well I returned to stock and am planning on going to AT&T after work to demand a replacement. Maybe I can use my charm and wit to negotiate into getting an upgrade to a S3 if they don't have any Skyrockets in stock, but then again I'm a guy who plays the lottery, so I'll keep my expectations in check. Worst case scenario and they just turn me down I'll brick the damn thing intentionally and then say "Oh it stopped working after the most recent update." Wish me luck.
TBQH, I'd just brick it in Kies by restoring to 2.3.5 and unpluggig during the ICS update. Tell them that you were updating to 4.0, and the thing wouldn't turn back on afterwards. If nothing else, AT&T will help get things with Sammy in order.
I wouldn't even bring up the other problems
Sent from my SGH-I727 using Tapatalk 2
T.J. Bender said:
TBQH, I'd just brick it in Kies by restoring to 2.3.5 and unpluggig during the ICS update. Tell them that you were updating to 4.0, and the thing wouldn't turn back on afterwards. If nothing else, AT&T will help get things with Sammy in order.
I wouldn't even bring up the other problems
Sent from my SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
Sorry I have no idea how Kies works (never had a need to use it as I just flash everything) That's a program you install on your CPU right and then do the update by downloading in Kies and then plugging the phone into the CPU to download to it?
dvandam said:
Sorry I have no idea how Kies works (never had a need to use it as I just flash everything) That's a program you install on your CPU right and then do the update by downloading in Kies and then plugging the phone into the CPU to download to it?
Click to expand...
Click to collapse
Correct go too the android development thread and check out Vimcom stick alright so just check it or its not bad
Sent from my SAMSUNG-SGH-I727 using xda premium
Looks like I may have given myself a reason to return it before I could intentionally brick it via Kies..
I just ODINed back to stock and now the device is stuck in a boot loop. I double checked the download mode and it didn't trip the counter, so at least they can't accuse me of messing with it in that regard. I do hope that a new phone helps my problems, because quite frankly it's hard to stick with the Skyrocket in general after seeing the smoothness of the Galaxy Nexus (which my wife has) or the robust beast that is the SIII. I swear though if the Nexus 4 had LTE I'd have already ordered it, paid for same day shipping, and taken the entire day off to be able to play with it. Oh if ONLY they had included LTE... I would have paid $100 extra for that even..
Update on this..
Brought it to my local store, only to be referred to the one and only repair center in the state. They said they were going to try and restore the stock firmware onto the device. I started to get worried as I thought they may be able to undo what I had done. About 15 minutes later they gave up. I think they were trying to use Kies as opposed to ODIN. I didn't want to give on that I really knew my way around the phone and may have done the work myself. Anyways they gave me a new phone and sent me on my way.
I flashed CM10 M2 on my device again. As far as battery life goes.. it seems pretty comparable to what I had before. At this point I don't feel like going back to get yet ANOTHER Skyrocket. I suppose I'm just stuck with this battery life forever.
On a side note, even though for many of us this may be common knowledge, for everyone else, if your device is bricked, whether intentional or not, MAKE SURE YOU WIPE YOUR FLASH COUNT BEFORE BRINGING IN FOR SERVICE! The first thing the tech people are going to do is put your device into Download mode and hook it up to a CPU to flash original firmware. Unless they're COMPLETELY ignorant or don't care, if they see that custom Rom counter tripped then they're not going to touch your device.
dvandam said:
Update on this..
Brought it to my local store, only to be referred to the one and only repair center in the state. They said they were going to try and restore the stock firmware onto the device. I started to get worried as I thought they may be able to undo what I had done. About 15 minutes later they gave up. I think they were trying to use Kies as opposed to ODIN. I didn't want to give on that I really knew my way around the phone and may have done the work myself. Anyways they gave me a new phone and sent me on my way.
I flashed CM10 M2 on my device again. As far as battery life goes.. it seems pretty comparable to what I had before. At this point I don't feel like going back to get yet ANOTHER Skyrocket. I suppose I'm just stuck with this battery life forever.
On a side note, even though for many of us this may be common knowledge, for everyone else, if your device is bricked, whether intentional or not, MAKE SURE YOU WIPE YOUR FLASH COUNT BEFORE BRINGING IN FOR SERVICE! The first thing the tech people are going to do is put your device into Download mode and hook it up to a CPU to flash original firmware. Unless they're COMPLETELY ignorant or don't care, if they see that custom Rom counter tripped then they're not going to touch your device.
Click to expand...
Click to collapse
Did you get a brand new phone or a refurbished?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Not sure. I'd guess refurbished as they basically had buckets in on their wall that had a wide assortment of various phones for replacement. Overall though I'm not going to fight over refurbished vs getting a brand new one. I could just as easily get a bad refurb as I could get a lemon new.
Honestly at this point I'm more annoyed with the lack of "snappiness" of this phone. As I said it doesn't help that my wife has a Galaxy Nexus (which quite frankly even ran ICS better than my Skyrocket ever did) so to see how my system is "supposed" to run and not have it just bugs me. Seeing the Galaxy S3 in action makes me so envious with that gorgeous screen and snappy response just makes me regret more and more that day nearly a year ago when my 21 month old for grabbed my Nexus One and I didn't tackle her before she threw it down the stairs. Being forced to buy a phone well before I wanted to buy a new one as I wanted to wait for LTE deployment in my area, (which I STILL don't have BTW) and now regretting a year later just... ugh.. For all the crap Apple gets with their phones, at least it's easy to pick out which phone of theirs is the best available at any given time, and (assuming they don't change to the iPad release schedule) you can feel confident it'll stay top of the line for a year.
Sorry for the /rant there
dvandam said:
Not sure. I'd guess refurbished as they basically had buckets in on their wall that had a wide assortment of various phones for replacement. Overall though I'm not going to fight over refurbished vs getting a brand new one. I could just as easily get a bad refurb as I could get a lemon new.
Honestly at this point I'm more annoyed with the lack of "snappiness" of this phone. As I said it doesn't help that my wife has a Galaxy Nexus (which quite frankly even ran ICS better than my Skyrocket ever did) so to see how my system is "supposed" to run and not have it just bugs me. Seeing the Galaxy S3 in action makes me so envious with that gorgeous screen and snappy response just makes me regret more and more that day nearly a year ago when my 21 month old for grabbed my Nexus One and I didn't tackle her before she threw it down the stairs. Being forced to buy a phone well before I wanted to buy a new one as I wanted to wait for LTE deployment in my area, (which I STILL don't have BTW) and now regretting a year later just... ugh.. For all the crap Apple gets with their phones, at least it's easy to pick out which phone of theirs is the best available at any given time, and (assuming they don't change to the iPad release schedule) you can feel confident it'll stay top of the line for a year.
Sorry for the /rant there
Click to expand...
Click to collapse
You're confused.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

[Q] Power/Lock Button Issues

Since this is my first post, just recently registered but I have used the site many times for troubleshooting, I will introduce myself. My name is Austin and I am a Mechanical Engineering student in Indiana.
I have a GS3 on AOKP mr1 milestone 2
and an unrooted old nexus 7
My GS3 has been great and with the help of a friend I rooted it and have been installing different roms (mainly AOKP) but just today my power button stopped working. I have searched the forums and got a lot of different threads, but no definite solutions. My button is doing the "seesaw" thing like I saw on another thread (http://forum.xda-developers.com/showthread.php?t=2023158) and will not lock my screen or turn the phone off.
I went to vzw and I am still under the manufacturer warranty, but the guy told me that I needed to unroot my phone and make sure there is no signs of it being rooted. Is this possible to do without the power button?
I also saw on a the same thread mentioned earlier that someone said just buy the button online it snaps in. Is this true and how hard is this to do or will it even solve my problem? I would really like to just replace my button but I am afraid of turning my phone off.
Speaking of turning my phone off, as soon as I noticed my button not working my brain stopped and I took off my back cover and popped out the battery. First thought that popped into my head was how stupid can you be? If your power button doesn't work why would you even think about taking out the battery!?!? But believe it or not it turned back on right away.
The button still wouldn't work after turning it on. It will not lock/unlock the phone, bring up the power menu, or turn off the phone and I have been too afraid to take out the battery again.
Has anyone else had this problem and what should I do?
Tewell86 said:
Since this is my first post, just recently registered but I have used the site many times for troubleshooting, I will introduce myself. My name is Austin and I am a Mechanical Engineering student in Indiana.
I have a GS3 on AOKP mr1 milestone 2
and an unrooted old nexus 7
My GS3 has been great and with the help of a friend I rooted it and have been installing different roms (mainly AOKP) but just today my power button stopped working. I have searched the forums and got a lot of different threads, but no definite solutions. My button is doing the "seesaw" thing like I saw on another thread (http://forum.xda-developers.com/showthread.php?t=2023158) and will not lock my screen or turn the phone off.
I went to vzw and I am still under the manufacturer warranty, but the guy told me that I needed to unroot my phone and make sure there is no signs of it being rooted. Is this possible to do without the power button?
I also saw on a the same thread mentioned earlier that someone said just buy the button online it snaps in. Is this true and how hard is this to do or will it even solve my problem? I would really like to just replace my button but I am afraid of turning my phone off.
Speaking of turning my phone off, as soon as I noticed my button not working my brain stopped and I took off my back cover and popped out the battery. First thought that popped into my head was how stupid can you be? If your power button doesn't work why would you even think about taking out the battery!?!? But believe it or not it turned back on right away.
The button still wouldn't work after turning it on. It will not lock/unlock the phone, bring up the power menu, or turn off the phone and I have been too afraid to take out the battery again.
Has anyone else had this problem and what should I do?
Click to expand...
Click to collapse
How about downloading a stock ROM and just flashing that? If your on AOKP you should able to reboot into recovery from the home screen on the phone then just flash the stock ROM. If its rooted just use the stock TW launcher to HIDE the SUPERUSER OR SUPERSU app from the app drawer. Just hit the menu button after opening app drawer and select HIDE APPLICATIONS. if the stock ROM has SUPERSU you can always choose the FULL UNROOT option in the settings of that app and it will delete the app.
---------- Post added at 10:45 PM ---------- Previous post was at 10:37 PM ----------
On the power button thing I don't know, but if your phone is under the manufacturer warranty like you say, you can always just call Verizon and they will just send one to your house then you just ship your old one back. That way nobody sees the device except you. I've sent back rooted and ROM'D phones and have had 0 issues.
That is, if you can't fix the button yourself like you would like.
Yeah well apparently it's a "known issue".
Sudden death syndrome or some nonsense.
Go Samsung.
Carloskeee said:
How about downloading a stock ROM and just flashing that? If your on AOKP you should able to reboot into recovery from the home screen on the phone then just flash the stock ROM. If its rooted just use the stock TW launcher to HIDE the SUPERUSER OR SUPERSU app from the app drawer. Just hit the menu button after opening app drawer and select HIDE APPLICATIONS. if the stock ROM has SUPERSU you can always choose the FULL UNROOT option in the settings of that app and it will delete the app.
---------- Post added at 10:45 PM ---------- Previous post was at 10:37 PM ----------
On the power button thing I don't know, but if your phone is under the manufacturer warranty like you say, you can always just call Verizon and they will just send one to your house then you just ship your old one back. That way nobody sees the device except you. I've sent back rooted and ROM'D phones and have had 0 issues.
That is, if you can't fix the button yourself like you would like.
Click to expand...
Click to collapse
You are an idiot for sending back rooted and ROMed phones
Sent from my SCH-I535 using Tapatalk 4
Before I flashed my phone for the very first time I made a back up on CWM of my stock rom, but I really don't want to send back a rooted phone. I assume that if my phone really does go through an audit at vzw that they would catch that fairly quick and charge me full price for my refurb
redwings - did you have this problem or do you know anyone who has replaced the button and does that even help?
Update -
I think my switch has gone bad. I took the back casing off and the 10 or so small phillips screws that hold on an outer frame and took my button out and tried to press the button in and it would not lock or unlock the phone still :/
I am not sure what to do now. Idk if I can replace this switch or not.
Does anyone know if I can send it to someone who can do it for a reasonable price?
Has anyone else just flashed a stock rom on their rooted phone and sent it back to vzw? Sounds like a bad idea but almost better than waiting until nov 2014 when my contract is up
Mobile tech videos does the power switch repair. I had mine done (out of warranty) and it's been great ever since. Pretty easy process, buy the repair service through the website, mail off the phone according to their instructions, and get it back a few days later. You can choose to pay more for rush processing and faster return shipping if you want to.
Tewell86 said:
Update -
I think my switch has gone bad. I took the back casing off and the 10 or so small phillips screws that hold on an outer frame and took my button out and tried to press the button in and it would not lock or unlock the phone still :/
I am not sure what to do now. Idk if I can replace this switch or not.
Does anyone know if I can send it to someone who can do it for a reasonable price?
Has anyone else just flashed a stock rom on their rooted phone and sent it back to vzw? Sounds like a bad idea but almost better than waiting until nov 2014 when my contract is up
Click to expand...
Click to collapse
I would use Triangle away to reset flash counter. Flash stock 4.1.2, stock Kernel, and stock bootchain in Odin. Call Verizon and the them u had a hardware failure. That is what happened you are being honest.
Sent from my SCH-I535 using Tapatalk 4
idu
Sandman-007 said:
You are an idiot for sending back rooted and ROMed phones
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
I don't understand your statement. How is he a idiot? If he played for a device that comes with a warranty shouldnt it be honored? You saying he should flash stock rom etc is being just as dishonest. On top of that he even opened up the phone to check the power button. That also voids warranty does it not? If sending back a rooted/romed phone is not acceptible by verizon they will send the phone back. Theres no way they will charge you full retail without the phone itself being PHYSICALLY DAMAGED. when they send you a warranty replacement they specifically state everything you need to know. Your a idiot for calling someone a idiot.
Hypocrisy at its finest.
Billbill123 said:
I don't understand your statement. How is he a idiot? If he played for a device that comes with a warranty shouldnt it be honored? You saying he should flash stock rom etc is being just as dishonest. On top of that he even opened up the phone to check the power button. That also voids warranty does it not? If sending back a rooted/romed phone is not acceptible by verizon they will send the phone back. Theres no way they will charge you full retail without the phone itself being PHYSICALLY DAMAGED. when they send you a warranty replacement they specifically state everything you need to know. Your a idiot for calling someone a idiot.
Hypocrisy at its finest.
Click to expand...
Click to collapse
He is expecting them to take a phone that is root and ROMd. That's the idiotic part.
Sent from my SCH-I535 using Tapatalk 4
u
Sandman-007 said:
He is expecting them to take a phone that is root and ROMd. That's the idiotic part.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
And you expecting them to take a phone that's been opened up is any different? He said he's done it twice. So obviously there was no problem the first time because he's done it once more.
Your a fool if you think they can't tell the phone has been flashed or tampered with, even with your triangle away. Its no different.
Sandman-007 said:
I would use Triangle away to reset flash counter. Flash stock 4.1.2, stock Kernel, and stock bootchain in Odin. Call Verizon and the them u had a hardware failure. That is what happened you are being honest.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
Sandman-007 said:
He is expecting them to take a phone that is root and ROMd. That's the idiotic part.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
& your expecting them to take back a phone that he's already opened up. Hahaha.
You guys should quit putting words in my mouth. I never said that. They are both equally as stupid.
Sent from my SCH-I535 using Tapatalk 4
Tewell86 said:
Update -
I think my switch has gone bad. I took the back casing off and the 10 or so small phillips screws that hold on an outer frame and took my button out and tried to press the button in and it would not lock or unlock the phone still :/
I am not sure what to do now. Idk if I can replace this switch or not.
Does anyone know if I can send it to someone who can do it for a reasonable price?
Has anyone else just flashed a stock rom on their rooted phone and sent it back to vzw? Sounds like a bad idea but almost better than waiting until nov 2014 when my contract is up
Click to expand...
Click to collapse
Sandman-007 said:
I would use Triangle away to reset flash counter. Flash stock 4.1.2, stock Kernel, and stock bootchain in Odin. Call Verizon and the them u had a hardware failure. That is what happened you are being honest.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
Oh okay. So what OP said prior to your post was "Took the caseing off and the 10 or so small..." Meaning he's already opened up the phone.
THEN you post that you would just "Use triangle away to reset..."
You didn't say that? Knowing the phone has already been opened and thus "Voiding" his warranty.
You called me a idiot for returning a rom'd phone? How is your statement regarding him returning a phone that's been opened up any different.? I agree with @Billbill123 at the hypocrisy statement.
I admit I didn't read the whole OP. I didn't see that he has taken the phone apart. He has Voided his warrenty by doing that.
Sent from my SCH-I535 using Tapatalk 4
Online vendor???
I also have a faulty power switch on my phone. I ordered a new button, though once it arrived, I realized this is not the part I needed. I need the actual switch from the circuit board. Does anyone know of a reputable company through which I can quickly acquire a new power switch?
bionik9 said:
I also have a faulty power switch on my phone. I ordered a new button, though once it arrived, I realized this is not the part I needed. I need the actual switch from the circuit board. Does anyone know of a reputable company through which I can quickly acquire a new power switch?
Click to expand...
Click to collapse
I plan on doing this soon.
mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-power-button-repair/
For $40 it seems really reasonable and I can activate my old phone while mine is gone. I e-mailed them my problem and they said it will fix it or money back.
Thanks again to everyone who has helped me so far! I will try to give an update after I send my phone off and maybe a review so then if this topic comes up for more people this thread will help them and they won't have to post a new one!

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