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Cracked Screen on my Touch Pro

I dropped my touch pro and cracked the screen in a few places. I think it works normally except for the screen, as it receives calls fine...
A new phone isn't in my budget right now. Does anyone know of a good place (hopefully in DC, MD or VA) that will supply or install a replacement touch screen?
(btw, no recent threads came up when I searched.)

Ebay!
Just looked, $30 including postage for a screen & digitiser if you are able to do it yourself.

How hard is it to replace a screen if it has surface damage? Is there anywhere i could find a walkthrough or help?

Shame man, its a tragedy of what happened to your phone...
Luckily its not too bad, and you may just be able to fix it. You can download the service manual for the phone here: http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html
Just a note though, make sure you DO USE tweezers or something to get the speaker wires out of the way before snapping the enclosure back into position... I had to reopen the phone again, after powering it, to rejoin one of the little wires thats like a tenth of a millimeter thick DO NOT IGNORE ANYTHING THEY TELL YOU IN THE MANUAL. Oh, and what works well for the "plastic removal tool" is a cut out piece of plastic ice cream container. AGIAN, do not ignore anything in there... You are voiding the warranty permanently when you do it yourself (which you unfortunately have to).
Anyways, good luck!

I drop my phone also, but the screen didn't actually cracked! but I do have is problems with the screen in other ways! Sometimes I get a black screen when I turn on the phone and sometimes not, but when the screen turns on, it flickers a lot and have lines thru it. What suprises me is that sometimes I get perfect images on the screen (Which makes me think that the screen it's not damaged).
Any suggestion would be apreciated. Thanks!

3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!

a.mendoza said:
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
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Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.

maxh said:
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
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Thanks for the advice! I was thinking on that also and wanted to take my chances opening the phone (oh god!).
BTW, I saw the $30 LCD Screen+Digitizer combo on ebay that Beeble referred to, but I'm not sure if it fits on the fuze (my model). What have come to my mind it's to buy also the front camera of the phone (like a thread on the kaiser) to mod the cell, in case I need to buy the screen+digitizer. I've search all threads about this issue but nobody has done it because it was too expensive for the result; I believe with this price it's worth it right now!

solved
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
I used Diamod (!) LCD and Touch Pro digitiser. Works perfect.
Much more cheaper

If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050

-G-Rey--- said:
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
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WOW! What a long way to get to the screen. Good luck for everyone who tries to dismount and mount the Raphael.

maxh said:
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
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Thanks for the advise maxh,
I just wanted to let you know that a miracle just happened! my cellphone started to work just fine without even opening the phone! it has more than a week on this situation so I believe that it's exactly what you stated (the LCD conector became unseated or loose). Since it's still working, I have no need to open it! so I'll just wait until it becomes defective again and at that point just open it and tight up the LCD connector!
Anyway, I would love if somebody could make the mod that I was refereing to before (changing the screen of the fuze by the touch pro one) and see if it's possible to attach the front camera on the fuze.
Once again, thanks everybody for your opinions.

I got my new display+ digitizer on Ebay (65$) and replaced it, using the russian link mentioned above ( follow the exact procedure) , it took me 2 hours to do it, and after lot of patience it worked! My problem was the digitizer never worked fine, and after replaced it it worked like never before. If You are not familiar with repairs, it will be a mistake and waste of money to buy a display without digitizer. NOW, I have a small problem, my display has a NEW color, it's like color temp is WARM for this display, and COLD for my old display, AND COLOR level is lower, and the result is display without vivid colors, black like gray. Is there any way to change the DISPLAY color settings?

[Q] Blue blotches on screen?

Hi, I I tried searching for this issue but couldn't find any thread specific to my problem. In darker lighting and on dark images or video I notice some bright blotches in the left center of my screen. It's a pain watching videos with it, but does not impede use of the device. Forgive me if this is common light bleed, but I thought that was exclusive to the edge of the device. Is there any fix I can do on my own or should I try and rma?

I would personally suggest an RMA, that doesn't look right somehow...

U have heavy lightbleed on the top and bottem left side of your screen.
But those blobs in the middel should not be there.
I would suggest a RMA
Sent from my Transformer TF101 using XDA Premium App

I had those on my 16GB that I RMA'ed....now my 32GB that I got as an exchange is starting to do it as well.
Starting to regret giving Asus another chance. Never trusted their products before and with good reason......

Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.

You're the third person I've seen with this issue in the past week which is an alarming trend to say the least.
Did it develop over time? Was it there in the beginning? Check your serial number on the box for the revision code (starts with B, EX: B5O, B4O, B6O), which is it?
Definitely RMA. It's unacceptable when there's tons of light bleed on the edges but when it's in the center that's just ****ed.

Looks like I'm too late to return, I'll have to RMA. The serial number is B4O, and I suddenly noticed it, though it's quite possible that it happened over time, I don't recall it being there when I got it.

I am having the same issue, though not as bad. I will try to post pics when I get time.
I just can't decide if a RMA is worth it.... sigh.
My Serial starts with B4O as well.
Edit: Is this actually light bleed or something else? It looks like the IPS screen was impacted before install.

I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work

Sparky32 said:
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
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I only notice mine at near full brightness, and with the room pitch black. They are pretty small too. I think I may just try to live with it, as it seems RMA isn't a 100% fix either. I'm afraid I'll be without it for 10-15 business days, and possibly end up with something worse!

yep mine seems to be much worse

Sparky32 said:
yep mine seems to be much worse
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That's ridiculous. I shouldn't be afraid of more problems after sending my unit in as a RMA. I think I am just going to hold off and reevaluate the issues in a few months. I'm just worried that the dust in my screen will continue to get worse and worse.

Can anyone speak for a device with a different serial? Also, should I wait and see if ASUS actually fixes it, or RMA as soon as possible? On a side note I thought for RMA they would send me another one and I'd ship this one back when I got the other one, does ASUS not do this?

Sparky32 said:
yep mine seems to be much worse
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What's your S/N prefix on the replacement?

This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.

Tubular said:
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Click to expand...
Click to collapse
So at this point my options are to RMA and most likely not get a fix, keep it and try to ignore the lightbleed, wait for better manufactoring/repair and then RMA, or sell it for $180 on Gazelle or maybe more on Ebay/Amazon and use that to buy the thrive or tab instead. I'm leaning towards the first and maybe the last, but I'd be paying about $750 on the last one (calculating new tablet price by adding old price and subtracting the difference.). Suggestions?

Just noticed this on my transformer. It's barely a month old! Gonna take it down to the service centre tomorrow. Ridiculous.

Thewalrus0034 said:
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
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How'd this work out for ya? I was curious how the Galaxy camp was doing so been reading through the Galaxy 10.1 forums, geez I thought we had problems, lots of similar complaints over there about build quality, keyboard lag, reboots, etc and worse of all evidently alot of them have what they call Newtons Rings effect on the tab where the top glass presses against the LCD and makes water looking blotches some of them over half the screen and it changes with temperature lulz. I have seen that stuff before on anything with an Otterbox Defender case with that built in screen protector, those always do that and it's hideous I couldn't live with my tablet doing that.

I have just sent my tf101 back for the newton rings effect you describe.. Maybe galaxy tab ain't the answer either then
Sent from my GT-I9100 using XDA App

Rubbish...just got the replacement and its got the same dumb newton ring type issue, touch the screen and you get rings n blotches.. Time for a refund.. Wonder if its a bad batch
Sent from my GT-I9100 using XDA App

how to tell if your screen has been replaced

Is there any way to check whether your screen has been replaced other than the obvious of taking it apart?
Reason I'm asking is because i bought a phone from kijiji and it was in immaculate condition and while it seems to be in great condition, the battery life is horrible.
I checked it thorougly before handing the money over, and like I said, immaculate condition.
One thing I did notice however in the morning when powering it on in my room in the dark, just a few seconds before the screen goes on, there are a couple of (what seem to be) blotches on the LCD screen and I wonder if it's not some kind of screen damage (ie - water maybe? or something along those lines). But it is screen related.
I have 5 months of warranty left (checked with the carrier, scanning ESN #).

Sounds like the screen has been damaged from what you have said. I would definitely send it back and get a new one since you are still within the warranty timeframe. I can't stand it when I notice something like that on my phone and it would bother me to not have it fixed. If you are sure that the screen is damaged in some way, then definitely send it back for a replacement.
Sent from Failtrix.

Atrix_Owner said:
Sounds like the screen has been damaged from what you have said. I would definitely send it back and get a new one since you are still within the warranty timeframe. I can't stand it when I notice something like that on my phone and it would bother me to not have it fixed. If you are sure that the screen is damaged in some way, then definitely send it back for a replacement.
Sent from Failtrix.
Click to expand...
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You're right, I do plan on sending it in.
Was hoping one or a few of you could check your phones for me and look for something similar?
All you have to do is, power off your phone, go in a dark room, power the phone on and see if during the power up if any of you have any blotches under the glass on the LCD.
It shows up after the Darth Vader looking helmet logo in the Darkside Evo ROM, the screen goes grey but there's enough light inside to show the screen.
I'd really appreciate it if any of you could do this for me, plus it'd be good to know if I'm just a one off or if hours have this and have better battery life than I do... really wondering what's going on here.

[Q] Touch unresponsive at #456 on phone

Picked up this phone from CL. The person was claiming that part of the screen is not responding to touch.
I have seen it when I picked it up, but I thought that I will deal with it when I get home.
I was keep playing with the phone almost everything it's working on it except the volume buttons and that horizontal line where the #456 is on the dial pad.
I have removed the battery and noticed that the white sticker it was pink, water damage.
Now I don't know what could be the damage here? There is a shadow across the screen also, but it's not a crack.
I have seen this before on a digital camera, it was the aluminum sheet metal under the LCD, had a smudge across on that aluminum finish too.
Couldn't remove it though. Replaced the screen on the camera and it was as new.
Not sure what could be the problem with the phone?
Should I replace the digitizer, since the LCD shows everything correctly? It could be something shorted internally? I have the phone apart, but I don't see anything wrong. Cleaned all the contact with electronic cleaner, no change.
Any help would be appreciated.

Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2

I think I would replace the LCD and digitizer as a unit. The slightly higher cost would be easier to accept than having to do it more than once, which would probably end up costing more. Either way is a gamble, though, because that might not be the issue.
Volume buttons are notorious on this phone. I have not known or read about someone fixing them. You can get around the problem for the most part by using software to control the volume, using roms that will restart to recovery or boot loader, and the occasional use of ADB commands, but some bootloop situations require the hardware to work.
Good luck with your project and let us know how it works out.
Not just a pretty Pickle.

I'm thinking of buying the whole LCD as a unit, but that is why I'm asking that maybe somebody could tell me if it's the LCD or other hardware.
The volume button it's together with the upper camera board and I guess it has to be replaced together.

digitizer or LCD screen.

So my photon Q is rather old. Shocking I'm sure. Recently the screen has started behaving very oddly. Flickers, sensitivity is weird, blacks out etc..
I thought perhaps flex ribbon due to keyboard sliding and closing but now I think may be digitizer or the lcd. I"m leaning towards digitizer becasue when it does work it looks perfectly clear. But there will be the one time i push the power to check if I have anything and nothing happens. Reset it and can see the screen wants to do something but can't decide what. Reset over and over and eventually boots up fine.
Digitizer?
Thanks for any info.

Anybody able to chime in

Flickering screen can't have anything to do with the digitizer. The digitizer is just there for input.
It could be that the connector is a bit loose on the mainboard. The way the Photon is designed I wouldn't think it's the ribbon. I could be, but very unlikely. Anyway it's worth looking into the connectors and just to be sure the ribbon as well. But that would take a full dismantle. The connector is just 5 minutes work.
Next time try booting into recovery. If that goes well (and regular boot not) i'm pretty sure it's a hardware problem (GPU).

Die Bruine said:
Flickering screen can't have anything to do with the digitizer. The digitizer is just there for input.
It could be that the connector is a bit loose on the mainboard. The way the Photon is designed I wouldn't think it's the ribbon. I could be, but very unlikely. Anyway it's worth looking into the connectors and just to be sure the ribbon as well. But that would take a full dismantle. The connector is just 5 minutes work.
Next time try booting into recovery. If that goes well (and regular boot not) i'm pretty sure it's a hardware problem (GPU).
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When boot in any mode Ican't see anything.. A fading circle of grey lines runs vertically down the front. Sometimes after many reboots it fixes itself though. Good to know not digitizer. So take apart and check ribbon and maybe replace LCD likely?

I wonder if it is possible to simply replace the LCD if it's defective or if you have to replace the whole LCD-digitizer-speaker-etc set (which is expensive).

Loader009 said:
I wonder if it is possible to simply replace the LCD if it's defective or if you have to replace the whole LCD-digitizer-speaker-etc set (which is expensive).
Click to expand...
Click to collapse
I ordered a replacement lcd screen so will find out. I also ordered the digitizer and flex cable.

So i'm thinking it may be more hardware involved than screen inolved. When it does work everything is usable and it works fine. This is only about 10% of the time at this point. Otherwise it boots up to show some vertical lines traveling down the middle of the screen but only in a circle in the middle of the screen that fades as it gets close to the edges. I'll try taking apart tomorrow night to see if ribbon and what not looks ok. But so far i've invested about $70 into parts and i'm thinkin about just snagging an S5 for $100. I will miss the keyboard though although I can hope that like the s3 and s4, the s5 will get a keyboard attachment. Thoughts?

If I remember correctly the LCD comes with the ribbon and camera connected. The digitizer is connected via a ribbon to a board in the top of the front panel. You could try to disable the pin. When the phone doesn't seem to work, reboot and try calling yourself. If it rings, there's something wrong with the screen and not the phone.
If there was something seriously wrong with the phone, it wouldn't boot. But that's just me guessing/assuming.
My daughter's Photon has had a digitzer replacement twice. And it looks like it's been used to play football. But that one still rocks. No quirks or any strange behavior for that matter.
What I'm trying to say is that the Photon is a decent piece of hardware. A family of four, we all have a Photon. Three of which have had their digitizer replaced and one an LCD (scratched it when replacing digitizer).
I swapped my Razr HD for an Z2. It was time for a new corporate phone. So that, and the camera, is the reason why I went for a Z2. My options were 930/G3/S5/Z2. S5 is not my cup of tea. The G3 has no ruggedness whatsoever. The 930, apart from WP maybe I should have went for it.
So it came down to the Z2. To be honest I'm looking to trade it when the Z3 compact arrives. We'll see.
@Loader009
Digitizer is a part, board for speaker is a part, the speaker itself is a part (adhesive, watch out, btw 100% the same as Droid4), and the LCD is a part on it's own.

Going to open up my phone tonight after work. I was bored and was just playing with the keyboard sliding it open and closed a bunch and now the screen looks perfectly clear.. although sometimes it will still black out and I have to reboot it a few times to get it back. I feel its more a connection inside like you stated earlier. I love my Photon and really don't want to have to get a non slider phone. New phone's are so friggin huge lol.

The good thing is, the PQ has gotten pretty cheap, so you might want to get a used one at ebay if the part to replace is too expensive.

flickering screen (backlight) is not lcd problem.
for 70% is it problem on mainboard - backlight ic. This problem is caused by using unoriginal charger.
and 30% flex problem

I had my screen become un-responsive etc, it was due to a crack in the ribbon. Swapped it out & all ok.
Easier to swap the whole screen assy than to change the ribbon, but depends on what spares you have/can get.
You'd need to have a good look at the ribbon for any damage.
Sent from my SIM-modded Photon Q