Ear piece rattling issue - RAZR HD Q&A, Help & Troubleshooting

My phone is just over four months old and I'm beginning to notice a strange issue when making phone calls. At higher volumes my earpiece / regular speaker for phone calls / whatever is rattling. It's almost like a blown speaker sound. At lower volumes it's not as bad. It almost makes voices sound tinny or robotic.
Looks like I'm not the only one with this issue.
http://forums.androidcentral.com/droid-razr-maxx-hd/237287-earpiece-issue.html
That being said, if I were to send my phone in, wouldn't the replacement come with the latest update making it unrootable / unlockable? I was reading something about a bionic exploit that could be used to revert back to the previous firmware, then unlock and root.
Sigh.
Sent from my DROID RAZR MAXX HD

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Sound from ear piece is too distort

Is it just my pro? or are most like that? I just got my pro yesterday, and they ear piece sounds too distort. It sounds like a crappy earpiece, it vibrates and sounds way too fuzzy and buzzy and distorted. Is there any way to fix that? or should I take it back for another pro?
same problem here
My ear piece sounds distorted (muffled), no matter who i call, when i switch to the speaker or put on the headsets that came with the phone it sounds awesome.
i purchased mine through bestbuy and sprint.
i went to bestbuy today to try and exchange it because this is the only problem i have with this phone and the new phone that the CSR took out of a new box had the same problem.
I think this is with all of the sprint htc touch pros, i guess more people should reply to this thread and let us know if they have the same problem of not.
i emailed htc about this and they said to hard reset the phone......why would that fix the problem since i just bought it saturday and i havent put much of anything on it.
ANYONE THAT CAN POST THEIR EXPERIENCE, IT WOULD BE APPRECIATED.
I went to sprint and I tried out the Diamond, the speaker on it, sounded a bit better than mine. And yes its just the ear piece on the phone, on speaker it sounds normal, and as well with the headset. Unfortunately all best buys around my area are sold out...
Take the plastic cover off the front plate. It is covering the ear piece causing the sound to be muffled.
I purchased two Touch Pro's from best buy...two different stores, and can confirm that the audio is completely different between the two. One is perfect...audio is wayyy better than my previous mogul. My wife's touch pro however sounds aweful, totally distored at every volume level.
Called sprint last night, they said the phone was too new for them to comment and that they haven't recieved any complaints about the issue.
Unfortunately, there are no more touch pro's in denver to exchange with so...I'll have to hold on till the next batch arrives at best buy.
Mine sounds OK at medium volume, but with the volume up all of the way, it sounds terrible! I bought mine at Best Buy (St. Louis) on 10/27
same problem.. have not talked enough yet to really care. just got last night, so i will know in a day or two if i can stand it.
definitley the same experience here, muffled sound from the ear piece and, yes, I did remove the plastic. Almost sounds like a busted speaker sounds. It has been this way from straight out the box (Sunday monring at best buy in IL)
I did apply the audio patch to increase the volume... but it didn't help. It's really tinny at higher volumes. It is actually painful to listen to!
has anyone tried doing a hard reset after encountering this problem?
and if so, did it work or is it the same?
Hard reset has been performed twice, and I still have the problem. I don't think its software related, rather than the speaker itself. It sounds like a very crappy speaker, like a toy. At high pitch noises, it crackles and its horrible. it sounds tinny, like a tin can. Imagine 99 cent ear buds bought at a 99 cent store, and playing something like metallica on them. It sounds horrible.
Unfortunately, I am having the same problem. I removed the plastic cover and it helped a bit, but there is obviously still a problem.
On my old Samsung, I always had the volume level to the earpiece turned all the way down and I could hear all calls perfectly. On the Touch Pro, I have to crank the earpiece as loud as it will go and the voices are still very muffled and sound distant. I do not know if perhaps I got a bad unit, but if I was in a crowded room or driving with the windows down, I would not be able to have a conversation even with the volume at maximum.
This may be a deal breaker.
Can someone please post the info for the registry hack and how it has worked for others?
just went to bestbuy, exchanged my phone, and haleluya, it now sounds like my olg htc mogul and like every phone is suppose to sounds, CRYSTAL CLEAR....
thanks to everyone for the postings....if you have this problem, exchange, do not wait for a firmware upgrade, because this might be the hardware which a FW upgrade cannot fix.
After a week with my phone, they finally got more in stock, went to best buy and exchanged it, now it sounds crystal clear. Exchange it! Problem solved.
But what about the volume, has that been heightened on the two new phones purchased from bestbuy
oldfox said:
But what about the volume, has that been heightened on the two new phones purchased from bestbuy
Click to expand...
Click to collapse
the volume has not been heightened, now it just sounds clear.
to me the phones earpiece never needed to be louder.
but thats just me
It's definately a hardware issue, I had this issue, exchanged it at BB, and now it's gone. I went from abuild date of 10/14 to 10/15
ruined,
how do you determine the build date? I have the same issue, so guess I will be exchanging mine too, but if there is a way to determine if the new one I get is from a bad batch before I activate it, that would be good.
Alon
My earpiece was great till last week!! Now it sounds like it was busted. Vibrates a lot. As HTC doesn't support my country, does anyone knows how to remove the earpiece?
nickba said:
My earpiece was great till last week!! Now it sounds like it was busted. Vibrates a lot. As HTC doesn't support my country, does anyone knows how to remove the earpiece?
Click to expand...
Click to collapse
I had the same problem: till last week my earpiece was working but last week was dead, I can not hear anything. If you find how to remove and exchange the earpiece please send also to me on a PM.
Thanks a lot!

Post here if you have speaker issues.

Being as some people already bought the phone at Costcos and AT&T's release is tomorrow, I wanted to start a thread for people having speaker issues.
If anyone has read my thread here: http://forum.xda-developers.com/showthread.php?t=949878 You will notice I and a few others who recently got an Inspire early have noticed very tinny call quality in the earpiece and speaker phone, and very low speaker volume on the rear external speaker to the point where you can bearly hear it ring or hear the notification tones.
So of anyone else is experiencing either of these, please post in here.
I have a report filed with our local HTC rep and she passed it up the chain. So we'll see if it goes anywhere.
just sounds weird when using pandora
Mine has excellent in-call volume, thru ear speaker. External speaker a little weak.
Boo boo speaker
Speaker is garbage. Phone speaker is phone, but the rear one sucks.
My n1 doesn't have very good speakers. Its not faulty though, just not very good. Ive heard its a problem with htc. Regarding the inspire, are we talking about defective or just poor quality?
So far its been ok. Call Quality has been good and loud enough but the speaker volume is weak compared to my iphone 4.
Very low ringtones and notifications, even with volume turned all the way up...
Does anyone know how the volume compares to the Aria? Because it's damn quite, especially if you ever set the phone down face-up, covering the back speaker...
Sent from my Liberty using XDA App
See this thread for a possible fix: http://forum.xda-developers.com/showthread.php?t=773449
Ill be trying a few things myself, hopefully not run into a boot loop in the process. hahaha
Anyone able to compare the earpiece volume to the Captivate and Aria? I thought Aria was way too low and Captivate is about right... don't want to switch to a phone with lower call volume.
simulatordos said:
Anyone able to compare the earpiece volume to the Captivate and Aria? I thought Aria was way too low and Captivate is about right... don't want to switch to a phone with lower call volume.
Click to expand...
Click to collapse
The captivate is definately louder. Not as loud as an iPhone, but louder than the Inspire.
Also the captivate doesn't have that tinny sound like the Inspire does in the earpiece.
Well we sold out of Inspire's today, as did a a few other stores that I know of.
So far we have been getting good reviews of the phone in general, but many people are complaining of the low external speaker volume. I can see this is going to be a big issue with a lot of people.
I've had a few people comment on the tinny trebly sounding earpiece and speakerphone, but it appears that different people have various tolerences when it comes to sound pitch.
For people wanted to compare it to the Captivate, I would have the say the Captivate definately has better sound quality and the external speaker is a tad louder, but still not on par with the iPhone. So it just seems the Inspire although better in "almost" every way from the Captivate, is definately a step lower as far as the speakers.
I'll keep everyone informed when I hear some more back from our HTC rep. I'm hoping this can just be corrected with the software update.
this phone is AMAZING, but i agree with you choco,
the speaker is pretty much useless...its tinny, and the volume is too low. That being said,
the in ear speaker is one of the best i have used. It seems like the loud speaker, battery, and front facing camera is how HTC managed to keep this one at $100
Edit:
We nearly sold out of them as well today...people are responding very well to this phone, much better than they did with the captivate.
I bought it. I must say, I think its a little louder in call than the captivate. I think the external speaker is ok, so my feeling is that theres a production line issue here.
Speaker Issue
The speaker for notifications and ringtones is horrible. I can barely hear it when I get a call. Im thinking about returning it. Whats the point of a phone if you cant hear when someone is calling. (other than that it is a decent phone, I will test battery life tommorrow)
simulatordos said:
I bought it. I must say, I think its a little louder in call than the captivate. I think the external speaker is ok, so my feeling is that theres a production line issue here.
Click to expand...
Click to collapse
Either that or varying parts. My incall speaker sounds fine. The external speaker is....well just crap. Luckily, I don't use the phone's external speaker for much anyway.
Coming from a Captivate
I bought the phone yesterday, and well I haven't had extensive use of it yet both the external and the earpiece volume are fine to me...no problem with ringer volume.
I will agree that the sound is a bit tinny.
picked mine up yesterday and the rear speaker is a bit quite for notifications. the earpiece sounded a little tinny on the first call i made with it, but i'm thinking it might have been the fact that it was to a buddy of mine on a cm7 nightly and using speaker phone. i didn't notice the tinny sound on any of the subsequent phone calls, so either i got used to it and it doesn't bother me any more or it was his phone not mine
This thread should be rename to post here if u think the speaker level is too damn low. Its not a problem when all the phone are the same. Hopefully it is fixable with a software update.
Yeah speaker sucks I mean look at it... they didn't even try

[Q] Earpiece Distortion?

Is anyone else starting to get bad tinny sound in their earpiece? Making calls, talking, just hearing the "ringing" sound when making a call is driving me nuts. Sounds like the built-in earpiece speaker is crapping out.
Is this covered by warranty?
Did you drop the phone. I dropped mine and then that same problem started. Annoying as hell
Sent from my ADR6400L using XDA App
I experience this with my pristine Thunderbolt. No dings, no falls; just a few weeks old.
HTC doesn't care
Yes the ear piece speaker is defective and the external speaker also. I spoke with HTC and they said it was a software problem and would be fixed (What a Load). The phone also has a bad amplifier for the speakers and ear phone jack. If you turn up the base when listening earphones the amplifier cracks and distorts (Same volume on my Zune, Omnia II and Galaxy Tab sounds great). HTC said to turn the volume down. Good answer! Hopefully Samsung starts making better looking phones, because this will be my last HTC!

[Q] defective earpiece?

ive had my n5 for two days now and something that struck me right away was the muffled low quality earpiece it sounds like if somethings covering the opening or something. from the reviews ive read they all claim it to be surprisingly good and better than the n4's, but from what ive used it its night and day worse than my nexus 4 earpiece (which btw is a huge complement to the n4 cause that earpiece is complete garbage cause of the constant hissing noise in the background, the random loudness spikes and random beeps that almost leave me deaf) im starting to think i either have a defective earpiece or the call quality isnt set to the proper setting? its rooted and unlocked on stock 4.4. any suggestions? already reset phone settings am thinking of exchanging it but ehhh probably be 4 weeks b4 i get one
on a side note any news on paranoid android coming to n5?
edit i have the blk 32 gig model ordered from US play store
also id like to add that when i connect my earphones the call quality sounds the same which makes me believe its the call quality itself
My earpiece is really low also . I can barely hear anyone .
Sent from my Nexus 5 using Tapatalk
That background noise was really frustrating, none of the phones i have got ever had such a crappy issue. This thing is a phone FIRST and all the ****ing rest comes than...
RMA arrives today though, i do really hope this is good one.

(Ring)tones only from bottom speaker?

So I noticed this morning that my tones only play from the bottom speaker.
I was searching for a ringtone and found one that played nice and loud when I previewed it (from both speakers)... copied it to the ringtone folder, selected it in the sound preferences and when it played it was WAY quieter because it was only playing out of the bottom speaker!!
What gives?
i remember my old sony z3 and z5 did the same, both with front stereo speakers and inly the bottom one played ringtones
Sent from my Nokia 7 plus using Tapatalk
so annoying.
byproxy said:
So I noticed this morning that my tones only play from the bottom speaker.
I was searching for a ringtone and found one that played nice and loud when I previewed it (from both speakers)... copied it to the ringtone folder, selected it in the sound preferences and when it played it was WAY quieter because it was only playing out of the bottom speaker!!
What gives?
Click to expand...
Click to collapse
This is totally normal. All dual speaker phones do this for both ringtones and speakerphone calls. Once we gain root access, someone needs to find the right line of code in the mixer paths XML file to activate the second speaker.
PuffDaddy_d said:
This is totally normal. All dual speaker phones do this for both ringtones and speakerphone calls. Once we gain root access, someone needs to find the right line of code in the mixer paths XML file to activate the second speaker.
Click to expand...
Click to collapse
My HTC One M7 played ringtones, notifications, and speakerphone calls from both speakers and my ZTE Axon 7 plays from both speakers as well. So no, it is not a thing all dual speaker phones do.
J-Pod said:
My HTC One M7 played ringtones, notifications, and speakerphone calls from both speakers and my ZTE Axon 7 plays from both speakers as well. So no, it is not a thing all dual speaker phones do.
Click to expand...
Click to collapse
My HTC 10 doesnt. Ringtones only from the one speaker
I'm pretty sure it's to idiot proof the phone to prevent people from putting the phone to their ears before actually answering the phone thereby potentially causing damage and a lawsuit due to the significantly louder signal the speakers play when ringing. My iPhone X and Galaxy Note both kinda do the same thing except on the Note 9 some sound does come out of the top speaker unless the proximity sensor detects any nearby objects (like a face) which is the clever way to do it really.
J-Pod said:
My HTC One M7 played ringtones, notifications, and speakerphone calls from both speakers and my ZTE Axon 7 plays from both speakers as well. So no, it is not a thing all dual speaker phones do.
Click to expand...
Click to collapse
So out of hundreds of phones, the two non standard and ancient phones you can find to back up your opinion is all you've got?
All RELEVANT phones do this. They aren't relevant.
DareDevil01 said:
I'm pretty sure it's to idiot proof the phone to prevent people from putting the phone to their ears before actually answering the phone thereby potentially causing damage and a lawsuit due to the significantly louder signal the speakers play when ringing. My iPhone X and Galaxy Note both kinda do the same thing except on the Note 9 some sound does come out of the top speaker unless the proximity sensor detects any nearby objects (like a face) which is the clever way to do it really.
Click to expand...
Click to collapse
This is the only thing I've found online as well that makes any decent sense. The whole proximity sensor thing sounds great, I wonder why more companies don't do that for all the non-media sounds.
DareDevil01 said:
I'm pretty sure it's to idiot proof the phone to prevent people from putting the phone to their ears before actually answering the phone thereby potentially causing damage and a lawsuit due to the significantly louder signal the speakers play when ringing. My iPhone X and Galaxy Note both kinda do the same thing except on the Note 9 some sound does come out of the top speaker unless the proximity sensor detects any nearby objects (like a face) which is the clever way to do it really.
Click to expand...
Click to collapse
iPhone does use both speakers for ringtones/notifications/alarm. I have iPhone XS, I also had an iPhone X, great sound from both speakers. I don't understand why Google limits the phone like this, not only it only uses the bottom speaker but the sound quality is decreased a lot when comparing the sound coming when it's ringing to playing exactly the same sound with a media player on the phone.
Fille84 said:
iPhone does use both speakers for ringtones/notifications/alarm. I have iPhone XS, I also had an iPhone X, great sound from both speakers. I don't understand why Google limits the phone like this, not only it only uses the bottom speaker but the sound quality is decreased a lot when comparing the sound coming when it's ringing to playing exactly the same sound with a media player on the phone.
Click to expand...
Click to collapse
If that's the case then they probably updated it. I sold my iPhone X for a Note 9 and much prefer the sound of the Note 9. The XS is a bit louder but the Note 9 has a much more balanced sound with a pleasant tuning, which is reflected in sound measurements on Notebookcheck from both phones. It also confirms the lower peak volume of the Note 9.
Regarding the Pixel 3 well, I haven't had enough hands on with it to comment but from what I heard the speakers were very powerful albeit with slightly less definition which I guess is the point at the end of the day when you want your phone to be heard... Then again from what you guys are saying it doesn't ring very loud...
Since you have an XS can you confirm whether covering the sensors on the front turns off the top speaker when the phone is ringing?
DareDevil01 said:
If that's the case then they probably updated it. I sold my iPhone X for a Note 9 and much prefer the sound of the Note 9. The XS is a bit louder but the Note 9 has a much more balanced sound with a pleasant tuning, which is reflected in sound measurements on Notebookcheck from both phones. It also confirms the lower peak volume of the Note 9.
Regarding the Pixel 3 well, I haven't had enough hands on with it to comment but from what I heard the speakers were very powerful albeit with slightly less definition which I guess is the point at the end of the day when you want your phone to be heard... Then again from what you guys are saying it doesn't ring very loud...
Since you have an XS can you confirm whether covering the sensors on the front turns off the top speaker when the phone is ringing?
Click to expand...
Click to collapse
I have had every iPhone since they implemented dual speakers and the sound for incoming call/notification have always come from both speakers, nothing new at all. That is something that's bothering me a bit when switching to android, you have two speakers why not use em both for ringtones, alarms and so on.
It just seems to lower the volume for both speakers when covering the sensors.
Fille84 said:
I have had every iPhone since they implemented dual speakers and the sound for incoming call/notification have always come from both speakers, nothing new at all. That is something that's bothering me a bit when switching to android, you have two speakers why not use em both for ringtones, alarms and so on.
It just seems to lower the volume for both speakers when covering the sensors.
Click to expand...
Click to collapse
In my opinion I think it is very dangerous to the ears for the top speaker to not turn off with the proximity sensor, as I have been in a situation where I was showing my friend a song I was working on, the phone volume was down low and he was holding the top of the phone near his ear and I got an incoming call. That would have hurt his ear if it was the iPhone. I think it is very clever that Samsung use the proximity sensor to protect our ears from these mistakes. Especially if you're on a call on Facebook then you receive a cellular call through the phone in which case it cancels the Facebook call and rings through the loudspeakers. Again that would be damaging to the ear. Then again I don't Apple has ever really followed hearing protection regulations as they have no volume limit or warning by default on the iPhones with earphones as opposed to Android where you get a message turning it up to high volumes. Again, my Note 9 is plenty loud when it rings in normal situations. I'm not sure about the Pixel 3.
DareDevil01 said:
In my opinion I think it is very dangerous to the ears for the top speaker to not turn off with the proximity sensor, as I have been in a situation where I was showing my friend a song I was working on, the phone volume was down low and he was holding the top of the phone near his ear and I got an incoming call. That would have hurt his ear if it was the iPhone. I think it is very clever that Samsung use the proximity sensor to protect our ears from these mistakes. Especially if you're on a call on Facebook then you receive a cellular call through the phone in which case it cancels the Facebook call and rings through the loudspeakers. Again that would be damaging to the ear. Then again I don't Apple has ever really followed hearing protection regulations as they have no volume limit or warning by default on the iPhones with earphones as opposed to Android where you get a message turning it up to high volumes. Again, my Note 9 is plenty loud when it rings in normal situations. I'm not sure about the Pixel 3.
Click to expand...
Click to collapse
Like I said, it's very low when you're either looking at the screen or covering the sensors. So it's a non issue, can't damage your ear. And to be honest it's not a very common scenario to hold your ear against the earpiece if you're not talking on the phone.
Fille84 said:
Like I said, it's very low when you're either looking at the screen or covering the sensors. So it's a non issue, can't damage your ear. And to be honest it's not a very common scenario to hold your ear against the earpiece if you're not talking on the phone.
Click to expand...
Click to collapse
As I mentioned,
I can't speak for the Pixel 3 but the Note 9 rings plenty loud with alarms and calls etc unless the proximity sensor is triggered. It only dims the top speaker tho. I would agree with you about the the ear against the speaker if it wasn't for the all too common scenario of being on a Facebook messenger call with the earpiece then a cellular call comes through, interrupting the messenger call and ringing through the speakers... I do agree with you that the Pixel shouldn't just permantly turn off the top speaker for calls and alarms, that just seems silly. They should utilize the full potential of the speaker system...
2022 Did someone already found a way for dual stereo speaker ringtone for our pixel 3? Google really always loves to mess up.

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