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I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
RaulTT said:
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
Click to expand...
Click to collapse
Mine did not work at all any more. I even did a hard reset; no change. I have now sent it back to HTC for repairs.
Robin
Same here
Mine doesn't work at all.
Wow, I guess we should start a poll where people would select which problems they are experiencing:
1. Wi-Fi
2. BT
3. Front earphone
4. Radio
5. Bad painting
6. Shutting down suddenly
7. None of the above
More than one could be chosen... That would ballpark the size of the problem. Maybe some production batches were messed up due to the hurry from Qualcomm to deliver the already delayed parts? Maybe HTC came to that point where the brand is far larger than is the company's capacity of growing (especially in terms of QA)...
-Feaps
I have the same problem. The wired is that it ocassionally works. Another problem is that FM not always working. I bought the device in German. But now I'm in China. Any one knows how to fix? I don't know how to disassemble it. But I'm curious, maybe some pin is loose?
Same for me, the front speaker didn't work for 48 hours and then worked again I don't even know how
No sound speaker htc touch
I have the same problem, no sound from de phone, when switching to handsfree mode i hear de caller
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
robincop deel 2 said:
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
Click to expand...
Click to collapse
Motherboard has been replaced and all works OK again.
Good and quick service from HTC (free pick-up and delivery within one day)
I am still not sure if I like this one better then my good old sleek, slim and sexy Touch.
no sound from phone speaker
fran_mad's solution did not work for me.
I am affraid it's a hardware thing with me too?
I checked volume, did soft and hard resets (clear storage) but frontside speaker does not work!
HTC technical Support is going to collect my phone tomorrow. I will post my proceedings...
frontside speaker repaired
HTC Techsupport repaired my Touch Cruise within a week. Bravo!
See if it keeps working this time!
Same here. Front speaker started to fail a few times. 1 week later it totally stopped. Was repaired by HTC (EuroTwice.be) in 2 weeks.
Front speaker stopped working after 1 month usage - motherboard replaced by htc within 12 days. But now the device shuts down by itself sometimes - will send it to htc again tomorrow - meanwhile i am very disappointed about my Touch Cruise.
Gerhard
Hi
I have problem with the front speaker.
The sound is "blurry" if i put the caller to rear speaker the sound is crystal clear.
So the problem must be in front speaker??
I search the net but i cant find where to get it?
Is somebody have the front speaker from dead Prophet?
TNX
fran_mad said:
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
Click to expand...
Click to collapse
just wanna share with others..
my touch cruise experienced this weird problem since yesterday.i've tried fran_mad's method and and its works!! thanx dude! i'm still figuring why the heck this kind of problem happened as i didnt change any setting on my phone.
Sorry for being clueless but what do you guys mean by "front/rear speakers"? I thought there is only one speaker on the back side of the phone and a universal connector for handsfree - earphones+mic?
There are two speakers, one in front and one on the back. My front speaker died and was repaired by htc - new motherboard. Seems to be a known problem...
Ok, I've searched the internets and this forum and could not find this issue. Basically, everything on this phone works fine, except for phone calls. Mind you speaker phone and BlueTooth and using the 3.5mm jack, works great for phone calls, but no audio is coming from the actually speaker for phone calls.
This seems more like a software issue, as when I dial a number and it calls, it makes the call, but the ability to mute audio is greyed out. However when I switch to speaker phone, I get audio and the ability to mute calls.
The phone is rooted with the stock android. I also used bloatware freezer to freeze a bunch of the unwanted junk. I'd say this was an issue with an app I froze, but the issue didn't pop up until recently (LAST WEEK)and I did the root/bloatware freeze months ago.
Hasn't been a major issue as I usually use BT or plug my phone into my car speaker system for phone calls. But in the instances where I don't have that stuff handy, using the speaker phone is an embarrassing mess.
My gripe with g2x speakers is why place them on the bottom of phone...
I usually cover the speaker on accident when holding the phone and prefer having a speaker on either top front or top back of the phone. Its too easy to cover the g2xs speakers where there placed.
Sent from my LG-P999 using xda premium
d12unk13astard said:
My gripe with g2x speakers is why place them on the bottom of phone...
I usually cover the speaker on accident when holding the phone and prefer having a speaker on either top front or top back of the phone. Its too easy to cover the g2xs speakers where there placed.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
The Phone speaker is at the top front for regular phone calls. The bottom speaker is for Speaker Phone and Audio/Video.
....ಠ_ಠ.....
I m pretty sure is at bottom.
G2x Weapon 3.0 R1
I'd say... Do a nandroid and flash a different rom. As I don't know the finer details, I couldn't tell you something more intricate to do.
If it persists on other roms... Well, someone else will have to take over from there.
EDIT: Covering either one of the mics distorts sound in a phonecall.
Problem solved
Grizzly3124 said:
I have been noticing this since I got the phone last week and I couldn't really figure out why it was happening.
During a phone call I finally found out that the recipient couldn't hear my voice properly, even though I hadn't changed my tone at all, when the phone was kept in a landscape manner.
Has anyone else been having the same problem?
I'm guessing this is a software that, if it has been signaled to Google, could be fixed with an update.
Click to expand...
Click to collapse
I have similar issues. When I'm lying down in bed and the phone is almost upside down with that top mic port touching the pillow under my head, people can't hear me at all. The bottom mic stops working or something. I have to make room between the phone and the pillow to get them to hear me again. Hopefully a software/noise cancellation issue.
ra990 said:
I have similar issues. When I'm lying down in bed and the phone is almost upside down with that top mic port touching the pillow under my head, people can't hear me at all. The bottom mic stops working or something. I have to make room between the phone and the pillow to get them to hear me again. Hopefully a software/noise cancellation issue.
Click to expand...
Click to collapse
I figured out the problem. I was simply covering the secondary mic (top of the phone). I did a few trial and errors and found that was the problem. So no hardware/software issue, it was just a simple case of mishandling the phone
I hope this is the same for you! :victory:
ra990 said:
I have similar issues. When I'm lying down in bed and the phone is almost upside down with that top mic port touching the pillow under my head, people can't hear me at all. The bottom mic stops working or something. I have to make room between the phone and the pillow to get them to hear me again. Hopefully a software/noise cancellation issue.
Click to expand...
Click to collapse
Thank you! I was wondering why this was happening. I had the phone upside down so the top mic was touching the pillow.
mcored said:
Thank you! I was wondering why this was happening. I had the phone upside down so the top mic was touching the pillow.
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Click to collapse
Why it should happen? it is not like this in other phones. the top microphone is for talking on speaker mode. why the bottom microphone stops working when you are laying down?
it is weird.
So, this morning, when i tried to make some calls ( or others call me) my mic is dead also (and everywhere else, google now, video/sound rec -just hiss-) only works when the speakerphone is on, then it works fine, when i close the speaker from the call, mic is dead...
The noise cancelation is not covered with anything ( tried to also cover it with my finger to test) and nothing works... only when the speaker on calls is on...
Anyone found anything about this ?
Bloodimirgr said:
So, this morning, when i tried to make some calls ( or others call me) my mic is dead also (and everywhere else, google now, video/sound rec -just hiss-) only works when the speakerphone is on, then it works fine, when i close the speaker from the call, mic is dead...
The noise cancelation is not covered with anything ( tried to also cover it with my finger to test) and nothing works... only when the speaker on calls is on...
Anyone found anything about this ?
Click to expand...
Click to collapse
I have exactly the same issue. Did you resolve it with your phone?
Yeah... The noise cancelation mic was dead. I had to replace it... It was about 30 euro
Sent from my Nexus 5 using XDA Free mobile app
Thanks for the reply. Very interesting. I have read so much about this issue and this is the first time I have heard that the noise cancellation mic had to be replaced. Where did you pick up the part? Did you do the repair yourself? Any tips or guidance?
i got it from LG, replaced it myself, its nothing much if you got some tools to correctly open the phone.
I have the OnePlus One and cracked my screen and went to a local phone repair shop to get it replaced. Since then whenever I'm on speakerphone, people can't hear me (or I sound like I'm whispering). And when I put it back on regular call-mode the mic works fine. Is there a way to reroute the mic? I feel the other mics may be damaged. I already tried going into some of the rooted settings and increasing volumes by changing the system files, and to no avail. Does anyone know of a method like that? Or am I doomed to buy an earpiece?
Thanks
Hey,
i have a huge problem with my microphone. I got my u11 yesterday, I recorded a voice message via WhatsApp and I noticed that the quality is very miserable. I assume that a microphone must be damaged, but before I complain I wanted to make sure that this is not normal. In Videos the sound quality is alright (first example) but in voice messages the quality is very bad (second example)
I had to add a few blanks
good:
ht tps: //ww w.dropbox. com/s/km9ub4eye134w80/Sprachnotiz%200008.aac?dl=0
bad:
ht tps: //ww w.dropbox. com/s/49a18fojngsdxt5/Meine%20Aufnahme%20%233.wav?dl=0
Is this the normal quality? No, right?
MaxHTC7 said:
Hey,
i have a huge problem with my microphone. I got my u11 yesterday, I recorded a voice message via WhatsApp and I noticed that the quality is very miserable. I assume that a microphone must be damaged, but before I complain I wanted to make sure that this is not normal. In Videos the sound quality is alright (first example) but in voice messages the quality is very bad (second example)
I had to add a few blanks
good:
ht tps: //ww w.dropbox. com/s/km9ub4eye134w80/Sprachnotiz%200008.aac?dl=0
bad:
ht tps: //ww w.dropbox. com/s/49a18fojngsdxt5/Meine%20Aufnahme%20%233.wav?dl=0
Is this the normal quality? No, right?
Click to expand...
Click to collapse
Have you tried recording a message in the stock recorder app? If it is fine then it sounds like WhatsApp is the problem.
It's not a problem of whatsapp. Because the problem also occurs with other apps.. i downloaded several voice recorder apps and always the same bad quality. But with the stock recorder app the quality is good.
MaxHTC7 said:
It's not a problem of whatsapp. Because the problem also occurs with other apps.. i downloaded several voice recorder apps and always the same bad quality. But with the stock recorder app the quality is good.
Click to expand...
Click to collapse
So it sounds like the problem exists in 3rd party apps which probably haven't been updated to work properly with the hardware of the device. Doesn't seem like a hardware defect to me if you can get good audio recording in any app.
My WhatsApp sounds fine so yeah might be your mic...call someone and see
Same problem on mine
I have just bought an HTC u11 in taiwan and I have the same problem. I ran the audio diagnostics (See HTC.com support for instructions) and the Microphone #3 has a very low level with some electrical noise, so it is clearly a hardware problem.
The phone is 2 weeks old... I am very disapointed and ask HTC to replace it but they don't seem cooperative, they want to open it and fix it, which is obviously not great. Haing a brand new phone open for repair is not good.
Not Good HTC...
jterpreau said:
I have just bought an HTC u11 in taiwan and I have the same problem. I ran the audio diagnostics (See HTC.com support for instructions) and the Microphone #3 has a very low level with some electrical noise, so it is clearly a hardware problem.
The phone is 2 weeks old... I am very disapointed and ask HTC to replace it but they don't seem cooperative, they want to open it and fix it, which is obviously not great. Haing a brand new phone open for repair is not good.
Not Good HTC...
Click to expand...
Click to collapse
If you're within your return window, just return it. Buy another u11 or find a different device.
I have the same problem in microphone 3. Interesting enough, It is not completly useless and seems to get better from time to time. I wonder if there is a problem with the water isolation. The main problem is to talk while in loudspeaker, people cant hear me well. I wonder if I can divert the microphone while in loudspeaker so that the phone uses microphone 1, 2 or 4. Then my problem would be solved. Anyhow, if some functionality exist in the microphone, shouldnt we be able to increase gain?
There is something up with the microphones... Works fine in stock apps including phone and camera but fails HTC diagnostics and third party apps - the HTC diagnostic app doesn't even pull anything from any of them including the headset. I wonder if it's a kernel issue.
I have absolutely great news. I have discovered my problem at least. I happened to discover that the glass protection was covering microphone 3. The glass was badly cut and when I took the protection off everything was alright again. Maybe same problem jterpreau? please check.
HEY THERE
cAN U TELL ME WHERE COULD HE MIC#3 BE LOCATED?
Having the same problem. Had the phone for 5 days. Will be looking to return if I cannot find a solution soon.
VIKASHUMMER said:
HEY THERE
cAN U TELL ME WHERE COULD HE MIC#3 BE LOCATED?
Click to expand...
Click to collapse
Mic #3 is imediatly left of front facing camera
Solved
Yeah, I had the exact same fault and it was the screen protector covering the mic.
Have removed it now and it's all good!
Yeah, i fixed it!!!
so mic #3 has issues, but i noticed that the protecting glass is the problem, because mic #3 is right above the screen and if you use inappropriate screen protector, it will lead to this. remove the screen protector and test it
i have issue using Instagram video snaps, the sound is awful and not clear! all microphones are NOT covered!
same goes for whatsapp videos!
however using the stock camera app, all works well!
PLEASE HELP!
Microphone broken? - U11 mic3
Same problem, initially worked for all audio, but after phone got briefly rained on, voice recorder does not work, and I have no voice output in calls. Video records audio (different mics). If I try to record on voice recorder it briefly registers one initial peak then nothing, playback produces one brief click at the start, which can be felt through the back (midway down, to the left) as well as heard. Earphones still work, although HTC's adaptor won't work if I plug the audio lead from the stereo into it. No wireless charging is a shame, can't cv charge when you're using the USB C socket for audio. I've been loyal to htc for a while, this phone is a disaster, for more reasons than I've mentioned, and far too fragile. I reckon it's hexed or coated in marching nanobots, you can't put it down anywhere without it sliding off - it often waits 5 or 10 mins before doing this, and requires no disturbance, vibration, notifications or passing traffic to assist it. My first u11 broke when it slid out of its case whilst in call, something it was quite adept at. Sadly it is the only HTC offered by my carrier as an upgrade from the m9 . I'm not saying the HTC one was without the odd issue, but I found them to be durable and robust, sensitive and responsive,and intuitive to use. There apoear to be lots of issues appearing with poor integration with 3rd party apps & hardware. Swype is barely useable, and glitchy. Very very disappointed. Looks nice, feels good. Insufficient design & dev. Doomrd. How fast did you break or brick yours?
paborges said:
I have absolutely great news. I have discovered my problem at least. I happened to discover that the glass protection was covering microphone 3. The glass was badly cut and when I took the protection off everything was alright again. Maybe same problem jterpreau? please check.
Click to expand...
Click to collapse
Mic#3 is positioned in front of the phone at the top between the camera and the sensor.
Banaan666 said:
Mic#3 is positioned in front of the phone at the top between the camera and the sensor.
Click to expand...
Click to collapse
Thanks a lot!! With a small knife I was able to reopen the whole of the mic so the sound could be received again. It solved the issue. You may dial *#*#3424#*#* and select "Audio Test" to test quality of all 4 microphones.
Thanks!
Daniel Liedke
I've got a problem as Cantata. In stock apps microphones works nice, but in apps as snapchat or whatsapp sucks. Apps uses front microphone and recordes good in about 1 second, but after app mutes micro. Any help?