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HELP: I (think) I killed my fuze!

So I guess I'm the only idiot that's dropped his Fuze... Well maybe not the only, but the first that dropped it in such a way to not cause any (visible) physical damage, but enough to make the phone inoperable. Fair enough, I can accept the Dunce cap for this one.
The Phone works, receives calls/messages, even sync's with Activesync. Just one problem, The screen is black. The backlight turns on, but no image is displayed. Not even any of the boot screens. Sounds work, I sync'ed up all my data, everything seems fine, except for the screen.
So here is my Dilemma: Is there anything I can do to fix the phone? Or Am I going to have to re-flash the device to factory settings and try to call att/htc to get a replacement for a device that "just stopped working"?
I'd rather fix it myself just to avoid dealing with the carrier/manufacturer, but if that's my only option than so be it. Please Advise.
Thanks for any advice in advance.

You can try MyMobiler:
http://www.brothersoft.com/mymobiler-116759.html
But there might be something to accept/allow on the cellphone itself to see the screen. So maybe you can navigate to something on your phone to get it to work. Other than that, I have no idea.
Good luck, maybe reflashing doesn't seem like too bad of an idea.

sell it to me, its broken

Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)

I have dropped my Touch PRO about 5 times to tarmac while getting out from the car but nothing happened yet

do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos

Scrtcwlvl said:
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
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Click to collapse
Same exact thing happened to me minus the clothesline. Landed on the corner, back and battery popped out, powered it back up and black screen of death. Didn't want to wait till tomorrow to get it replaced but oh well, I'll be even more careful than I already am with it. I just need to reflash it to the stock ROM/SPL now. Thankfully I still have my Tilt as a backup.
tvos said:
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
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Click to collapse
I do have insurance, when they offered it at the Store I almost said yes before the rep finished explaining it. So I'll just reflash it to a stock ROM/SPL and get it replaced tomorrow.

If you guys have the fuze through AT&T then you can get warranty replacements quite easily as long as there isn't obvious physical damage suggesting user abuse, ie no crushed screens, liquid damage, etc.
Someone here might suggest that this is unethical abuse of the warranty exchange system, but I will vehemently disagree! Cell phones should absolutely be able to withstand occasional drops from pocket level to concrete, as this is a quite common occurence. Hell, my laptop was designed to be able to take a fall from a table top.
So I would suggest you call AT&T and tell them your screen just stopped working one day. Say you've done a hard reset and everything else they'll suggest you try, and they'll send you a refurb in the mail with a box to send yours back in. I would suggest reflashing the stock rom and spl before returning, though.
BTW, if I were to guess about the cause for the inoperable screen, it would be that the lcd connector came loose in the jolt from the fall. So if for some reason warranty exchange isn't an option, perhaps you could venture into the guts of your device and try firmly reseating the connector...

Beware! physical damage to the phone due to the back plastic

Well im having rogers ship me a new phone (i only got the phone last friday, so not even a week yet) because the phone is unable to detect any sim cards. I dont know what the exact cause of the problem is but im pretty sure it has something to do with me opening the back case and pressing it back in too hard. Or maybe i short circuited the metal of the sim card holder some how when i was doing rom reboots
In all honesty, the design of the back panel is completely stupid and really cheap. The plastic is super flimsy and garbage. Plus the way you have to snap it back into the phone requires some pressure that could easily damage the phone.
Just be careful when you guys are touching around that simcard metal area. Any static electric shock could potentially cause you to end up with a expensive brick.

Ummm why do you need to put pressure on the middle area of the phone?
Whenever I place the back cover back on, I just start from the bottom of the phone and make sure that its in and then go around the phone clockwise and clip in the rest of the phone edges and thats it. Never have to touch the centre of the phone.

Max Sterling said:
Ummm why do you need to put pressure on the middle area of the phone?
Whenever I place the back cover back on, I just start from the bottom of the phone and make sure that its in and then go around the phone clockwise and clip in the rest of the phone edges and thats it. Never have to touch the centre of the phone.
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Click to collapse
This is what I also do when I need to put the cover back on.

I didn't press the middle when I was putting back the rear panel but I think I might have touched that metal sim bracket and maybe that's what caused it to short circuit.
Just becarful when handling with no rear panel. Also while charging the phone and trying to get a gps lock, the area behind and around the simcard gets really hot. My stats widget says 53c and that also might have caused this weird short circuit... I I don't know

You're doing it wrong.

Post deleted, wrong thread.

badhobz said:
...
In all honesty, the design of the back panel is completely stupid and really cheap. The plastic is super flimsy and garbage. Plus the way you have to snap it back into the phone requires some pressure that could easily damage the phone.
Just be careful when you guys are touching around that simcard metal area. Any static electric shock could potentially cause you to end up with a expensive brick.
Click to expand...
Click to collapse
Static shock is a potential problem with any electronic device.
I don't think the cover had anything to do with it.

Mine is on and off all the time, 5-10 times a day at times when I'm testing different things. Never had a problem like this.

Actually the back is pretty durable for the amount of times I've torn it off in a hissy fit...plus I love the texture. I'm always afraid I'm going to snap it in half but it can take alot of bending. It's amazingly flexible for plastic. But you never press the middle...slide your finger along the sides only till it all snaps in.

+1 for that. I slide my fingers on the sides to push it in
Sent from my SAMSUNG-SGH-I997R using xda premium

No offense but why is this not locked? How can you brick your phone cause you take the back off the WRONG way?
Sent from my SGH-I997 using xda premium

I wouldn't call what he did "bricking". Bricking is usually caused by an upgrade gone wrong. He supposedly did damage to his hardware by pushing on the center too hard....and it's worth knowing about.

MikeyFTL said:
I'm always afraid I'm going to snap it in half but it can take alot of bending.
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Click to collapse
i think there was a demo by samsung where a rep actually folded it in half and it was fine

MikeyFTL said:
I wouldn't call what he did "bricking". Bricking is usually caused by an upgrade gone wrong. He supposedly did damage to his hardware by pushing on the center too hard....and it's worth knowing about.
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Click to collapse
I know he didnt brick it, I'm just goin on what he referred his problem to. Info that anybody should have known
Sent from my SGH-I997 using xda premium

The back panel is seriously the only thing I dislike about this phone -_-
Why did it have to downgrade from the Captivates nice hard back panel!

in retrospect i think i might have bricked the phone by doing a bad flash instead of it being a physical problem. Im pretty sure somewhere along the way i must have deleted the EFS files when i was trying to get rid of the root and restoring it back to original firmware. I did some research and the problems im having with the no carrier/no imei/ is related to EFS being deleted.
I just dont know how to get it back now.
Also if i send the phone in for warranty and they find out that the EFS is deleted, would they consider that my fault? Luckily the replacement phone i got torched itself (screen burnt out in like 1 hour) so they are replacing that for the galaxy S II but i still have to send the original one back.

you obviously did something wrong. I've had some crazy electronics hooked up to my SIM and other parts of my device. I keep wires soldered onto the mainboard which lead out of the device for direct communication with the processor. I have never run into a single problem.
You did something stupid with your sim card. It does not damage easily even when you're playing with the ciruits all the time. I know this because I do play with the circuits all the time.

DANIEL133337 said:
The back panel is seriously the only thing I dislike about this phone -_-
Why did it have to downgrade from the Captivates nice hard back panel!
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Click to collapse
Maybe to save some money, and to reduce phone weight.

[Q] Does removing back and/or disassembling Nexus 5 void Google Warranty?

My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!

joeman55 said:
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
Click to expand...
Click to collapse
You dropped it in water. You already voided your warranty. Opening the back and trying to fix it yourself really doesn't matter at this point does it. If you manage to use rubbing alcohol and through some magic of chemistry reset the sensor and return the device for RMA all you've managed to do is commit fraud. Be a man and accept responsibility for your actions instead of expecting Google to pay for your mistake.

This thread should be locked before I can't contain myself as nicely as poster above me.
WR
Sent from my Nexus 5

marleyfan61 said:
You already voided your warranty
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Click to collapse
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up

Doesn't anyone get insurance? Mine is against damage, loss, theft, drops, water, whatever.

EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
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Click to collapse
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.

shotta35 said:
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
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Click to collapse
Not true. Say someone dropped it and the screen cracked. This isn't covered by the warranty but if the microphone went this would be covered unless it can be proven that the drop damaged the mic. OK, in this instance the water has killed the phone but the warranty isn't technically void in its entirety

EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
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Click to collapse
Perhaps. Google MAY cover things clearly not affected by or caused by water. Something like the button rattle. However currently Google replaces the phone with a new one, not refurbished (at least according to the rep I spoke with).. They will NOT do that with a phone that has water damage. This would open the door for people to drop their phone in water and then get a new one claiming button rattle.
The OP is clearly having issues related to water damage and is therefore not covered under warranty.
To the OP, I would suggest leaving it in rice for several more days and trying again. Sometimes more time is required. Sometimes it doesn't help at all.

@joeman55 - if you paid for the phone using a credit card (that provides accidental damage warranty), you may want to go that route.

I wish. I just paid for it using my debit card. I think for now, I will let it sit in rice for a few more days. Then, if that's still not working, go the RMA route. I had a friend who did that, and it worked out for him.

I see, one guy has no honor, but he's your friend.
So its OK.
Things perpetuate if no one makes a stand to do different.
It's clear, the change won't start with either of you two.
WR
Sent from my Nexus 5

[Q] Water damaged, backlight on, no display - advice please

Hi,
I managed to spend about ten minutes in (fresh) water with my nexus 5 in my pocket recently.
I took it apart, dried it off and charged it.
I can get the phone to boot but only ever see the faint glow of the backlight at the bottom of the screen. The display, and it seems the touch functionality, are not working. I know the phone boots because it rings when I call it, I hear notifications and I was able to connect to it via my PC and copy across some data. When I press the power button the backlight comes on but only after a few presses whereas I would expect it to kick in immediately.
I decided to buy some isopropyl, removed the pcb shields and soaked and scrubbed the boards.
This made no difference, still all I see is the backlight.
I thought the lcd was broken so ordered a replacement but it turned up today and it shows the exact same behaviour, backlight only.
Any ideas how I should proceed to troubleshoot this. Apart form the power switch which doesn't seem to be responding as I would expect the phone motherboard must be (almost) fully functional as it connects to the network and receives calls, texts and emails.
Thanks for any advice you can give!
Update:
I should also add that I disassembled the screen and cleaned the diffuser, lenses, etc. with isopropyl.
Before doing this when looking at the right angle with the backlight on I could make out water trapped in the screen.
It's now all clear but still didn't fix the lack of pixels

If a new screen didn't do the trick... That only leaves the motherboard.
Water is evil.... You can spend and spend and keep missing the real damage, or find more things are damaged.
I'd stop spending and put the cash towards a replacement. You could replace the motherboard only to find out it still isn't right.
IMHO... If a device gets wet, and anything at all stops working .... Just replace it. Sorry to hear!
If you got extended warranty that covers drops and water.... You're golden. If not... Shopping time.

KJ said:
If a new screen didn't do the trick... That only leaves the motherboard.
Water is evil.... You can spend and spend and keep missing the real damage, or find more things are damaged.
I'd stop spending and put the cash towards a replacement. You could replace the motherboard only to find out it still isn't right.
IMHO... If a device gets wet, and anything at all stops working .... Just replace it. Sorry to hear!
If you got extended warranty that covers drops and water.... You're golden. If not... Shopping time.
Click to expand...
Click to collapse
Sell yours to him!

KJ said:
If a new screen didn't do the trick... That only leaves the motherboard.
Water is evil.... You can spend and spend and keep missing the real damage, or find more things are damaged.
I'd stop spending and put the cash towards a replacement. You could replace the motherboard only to find out it still isn't right.
IMHO... If a device gets wet, and anything at all stops working .... Just replace it. Sorry to hear!
If you got extended warranty that covers drops and water.... You're golden. If not... Shopping time.
Click to expand...
Click to collapse
Thanks for the advice, I suspected as much.
Guess I'll have to start saving up!

The power button is began tightly.

Hello.
The power button is began to be pressed tightly, without free wheeling. After 6 month of using device. Somebody has the same problem? Only service visit or something else?

Probably your phone is bend. Chance on getting it fixed in warranty is slim, but never hurts to try

crazymister said:
Probably your phone is bend. Chance on getting it fixed in warranty is slim, but never hurts to try
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Click to collapse
No, the reason is not in the bend. Exactly the phone is not bent, it is perfectly smooth. With the purchase it was covered by protective glasses. Bending be affected on them.