Database Info

Issues with your phone? Report them here!

If you are having issues with this phone and people are, go here:
https://supportforums.motorola.com/community/google-android/atrix2?view=discussions
Register and complain away, the forum admins are actually passing the concerns to the techs. Maybe we can see some bug fixes?

Yep, I registered yesterday
No root issues though, lol

Only have 2 issues which have already been mentioned in the Community Forums.
1. Install or move a program to your SDCard, icon stays on phone, but phone thinks program has been uninstalled ! (This apparently was the same problem the original Atrix 4G also has)
2. 8GB internal memory, only 4GB shown.. install anything on your phone filling 500MB, and your phone will come back stating there in no room left !
To me, these are 2 HUGE issues they need to resolve quickly.
Sent from my MB865 using Tapatalk

LordGeek said:
Only have 2 issues which have already been mentioned in the Community Forums.
1. Install or move a program to your SDCard, icon stays on phone, but phone thinks program has been uninstalled ! (This apparently was the same problem the original Atrix 4G also has)
2. 8GB internal memory, only 4GB shown.. install anything on your phone filling 500MB, and your phone will come back stating there in no room left !
To me, these are 2 HUGE issues they need to resolve quickly.
Sent from my MB865 using Tapatalk
Click to expand...
Click to collapse
Do you mean 8gb sdcard memory? IIRC, the Atrix 2 only has 4.5gb internal storage

916x10 said:
Do you mean 8gb sdcard memory? IIRC, the Atrix 2 only has 4.5gb internal storage
Click to expand...
Click to collapse
No.. internal. Look at full specs on PhoneArena and GSMArena.
Built-In Storage : 8192MB
Correct me if I'm wrong .. thats 8GB .. not 4GB.
Attached are 2 screenshots .. one from PhoneArena, other from GSMArena.

I have issues with bluetooth when connected to my car stereo. Most of the time, occasionally it works just fine, when listening to anything by bluetooth in my car I get drop outs in the audio that last any where between .5 seconds and 3 seconds. They sometimes happen in a pattern of a long drop followed by a short drop withing .5 seconds. It does not seem to effect phone calls but that leads to another problem.
While listening to an internet radio station and a call came in while in the car the radio (iheartradio) kept playing after I answered the call from the car stereo touch screen. I had to kill the radio app in order to keep the audio out of the call. The other side told me they heard my radio over the phone.

Random reboot
Random reboots while listening to any audio app (dogcatcher, Pandora, stock music player). I am using wired headphones and the phone will just randomly reboot. Very annoying

Interesting, any certain amount of time before it reboots? I use xiialive lite with zero cut outs or reboots. Been rocking it for awhile, are you streaming and recording at the same time?
Sent from my MB865 using XDA App

LordGeek said:
No.. internal. Look at full specs on PhoneArena and GSMArena.
Built-In Storage : 8192MB
Correct me if I'm wrong .. thats 8GB .. not 4GB.
Attached are 2 screenshots .. one from PhoneArena, other from GSMArena.
Click to expand...
Click to collapse
Those are the last two places I'd expect spot on info from.
Looking at the official Motorola website under the specs for this phone, it does list 8gb as the internal storage capacity.....but it also has a footnote that states:
Available user memory varies due to the configuration of the phone, which varies by service provider.
Click to expand...
Click to collapse
So I decided to check AT&T's website and found that it says "up to 8gb"
So based on the above listed information on the two websites that really matter, it's safe to assume that the reason it's not showing 8gb in available internal storage is due to AT&T's configuration.

I saw that also.. but the fact is.. we can't use it. If you go to "Settings" "Storage" .. look under Application Storage. Mine states 4.13GB .. now here is the bug .. install 500MB of stuff (anything) .. once you reach 500.. watch your phone state you're out if memory !!!!
You can't move your apps to the SDCard, because, if you have to reboot your phone .. it will keep the icon on your screen/listing .. but the phone will come back with an error stating it was uninstalled .. yet all you did was move it from Phone to SDCard.
Those are 2 major bugs that they really need to resolve .. yet the funny thing is, the original Motorola Atrix 4G had the same bugs.. you'd think they would have learned from there first mistake.
Sent from my MB865 using Tapatalk

LordGeek said:
I saw that also.. but the fact is.. we can't use it. If you go to "Settings" "Storage" .. look under Application Storage. Mine states 4.13GB .. now here is the bug .. install 500MB of stuff (anything) .. once you reach 500.. watch your phone state you're out if memory !!!!
You can't move your apps to the SDCard, because, if you have to reboot your phone .. it will keep the icon on your screen/listing .. but the phone will come back with an error stating it was uninstalled .. yet all you did was move it from Phone to SDCard.
Those are 2 major bugs that they really need to resolve .. yet the funny thing is, the original Motorola Atrix 4G had the same bugs.. you'd think they would have learned from there first mistake.
Sent from my MB865 using Tapatalk
Click to expand...
Click to collapse
qft I find this quite annoying
Sent from my MB865 using xda premium

process com.motorola.process.system force close
Bout to go to the support forums and report this. Found an issue today. Getting a message window saying com.motorola.process.system error. Only option I had was force quit. Anyone else faced?

@cloudedhopes
Go to settings, date & time.
Switch "Automatic" off.
Set timezone to some INCORRECT timezone ( say Greenland )
Switch "Automatic" on.

rahul255 said:
@cloudedhopes
Go to settings, date & time.
Switch "Automatic" off.
Set timezone to some INCORRECT timezone ( say Greenland )
Switch "Automatic" on.
Click to expand...
Click to collapse
I read that somewhere and it worked for now atleast. I think since DST moved the time... this might have caused the issue. But can't say for sure. Purely dumb guess and error.

LordGeek said:
I saw that also.. but the fact is.. we can't use it. If you go to "Settings" "Storage" .. look under Application Storage. Mine states 4.13GB .. now here is the bug .. install 500MB of stuff (anything) .. once you reach 500.. watch your phone state you're out if memory !!!!
Click to expand...
Click to collapse
I understand and know that, but that wasnt the issue I was addressing. It was your claim that the phone is only reporting half of available internal storage, just 4 gb of 8gb, which simply isnt true. But you can bring up other unrelated issues and ignore that if you want, lol.
Sent from my MB865 using XDA App

I usually got around 20 minutes in but it would always reboot at random times beyond that. I gave up and returned the phone for a new one. No issues so far. Keeping fingers crossed.
Sent from my MB865 using xda premium

I'm pretty sure it's 6gb internal memory + 2gb on the included micro sd card. Of that 6gb, 1+gb is being used by the OS and pre-loaded apps. The phone seems to load everything that's downloaded onto the 2gb sd card, so it will fill up pretty quick.

LordGeek said:
Only have 2 issues which have already been mentioned in the Community Forums.
1. Install or move a program to your SDCard, icon stays on phone, but phone thinks program has been uninstalled ! (This apparently was the same problem the original Atrix 4G also has)
2. 8GB internal memory, only 4GB shown.. install anything on your phone filling 500MB, and your phone will come back stating there in no room left !
To me, these are 2 HUGE issues they need to resolve quickly.
Sent from my MB865 using Tapatalk
Click to expand...
Click to collapse
When you installing a program and the phone alert that "there is on room left", then you can re-install this program again, then it will be successful.

gdj80 said:
I have issues with bluetooth when connected to my car stereo. Most of the time, occasionally it works just fine, when listening to anything by bluetooth in my car I get drop outs in the audio that last any where between .5 seconds and 3 seconds. They sometimes happen in a pattern of a long drop followed by a short drop withing .5 seconds. It does not seem to effect phone calls but that leads to another problem.
While listening to an internet radio station and a call came in while in the car the radio (iheartradio) kept playing after I answered the call from the car stereo touch screen. I had to kill the radio app in order to keep the audio out of the call. The other side told me they heard my radio over the phone.
Click to expand...
Click to collapse
this bluetooth issue is a gingerbread issue itself, not device specific. i have had this since froyo on 2 different devices already.
---------- Post added at 10:34 AM ---------- Previous post was at 10:32 AM ----------
spd_rcr said:
I'm pretty sure it's 6gb internal memory + 2gb on the included micro sd card. Of that 6gb, 1+gb is being used by the OS and pre-loaded apps. The phone seems to load everything that's downloaded onto the 2gb sd card, so it will fill up pretty quick.
Click to expand...
Click to collapse
my guess is that it's 8gb internal
- 1gb /system
- 1gb /ram
not sure on the downloaded stuff though. check settings > applications to see what the default installation location is.

Atrix 1 vs Atrix 2
Can't really complain but I found this funny...
I have both Atrix 1 and 2, Atrix 1 has the CM7 rom and scores 6000+ using AnTuTu Benchmark, Atrix 2 is obviously stock and only scores around 4000 using the same benchmark.
I will try to wait patiently for movement in the rom arena. It's hard, I'm a flash junkie.

[Q] Nexus S random reboot and bug help!

Since I updated my Nexus S (i9020a to be exact) to ICS 4.0.4, my phone has been randomly rebooting like everyday! I did manually update it but I got stock Android and also I am unrooted not have my bootloader unlocked. Why is this happening so frequently? Should I factory reset my phone?

kyokeun1234 said:
Since I updated my Nexus S (i9020a to be exact) to ICS 4.0.4, my phone has been randomly rebooting like everyday! I did manually update it but I got stock Android and also I am unrooted not have my bootloader unlocked. Why is this happening so frequently? Should I factory reset my phone?
Click to expand...
Click to collapse
Try that yes
Sent from my Nexus S using xda premium

I just did. No reboot yet... hoping that this worth my data...
Sent from my Nexus S using XDA

I also had a spontaneous reboot a couple of days after I updated to 4.0.4.
It's only been four days total, so I'll be keeping an eye on it.
Sent from my Nexus S using xda premium

nope... didn't get it there...
maybe you should wipe your cache and dalvik-cache... and don't forget to fix permissions...

savantist said:
nope... didn't get it there...
maybe you should wipe your cache and dalvik-cache... and don't forget to fix permissions...
Click to expand...
Click to collapse
The thing is I'm not rooted and it seems that factory resetting actually did a job cuz no reboot so far... I'll update forum if this method works...
Sent from my Nexus S using XDA

Personally I've had several occurences of random reboots and actually at the phone lock into a reboot loop till I pulled the battery.
I think the issue is RAM management. The Nexus S doesn't have as much RAM as most tablets and it's younger sister the Galaxy Nexus. Something in how the OS decides which of the background services should be terminated and cached under heavy RAM load seems to be part of the problem.
For example, I seem to have improved my phone stability by removing apps that update in the background and don't need to (UAL, I'm looking at you ) and disabling background updates in other applications (TripIt, PodKicker Pro, etc) to prevent them from leaving background services running. That seems to have helped in my case.

[email protected] said:
Personally I've had several occurences of random reboots and actually at the phone lock into a reboot loop till I pulled the battery.
I think the issue is RAM management. The Nexus S doesn't have as much RAM as most tablets and it's younger sister the Galaxy Nexus. Something in how the OS decides which of the background services should be terminated and cached under heavy RAM load seems to be part of the problem.
For example, I seem to have improved my phone stability by removing apps that update in the background and don't need to (UAL, I'm looking at you ) and disabling background updates in other applications (TripIt, PodKicker Pro, etc) to prevent them from leaving background services running. That seems to have helped in my case.
Click to expand...
Click to collapse
You actually might be right! Ics probably is optimized for phone with duel core and at least 1gb of ram...
Sent from my Nexus S using XDA

kyokeun1234 said:
Since I updated my Nexus S (i9020a to be exact) to ICS 4.0.4, my phone has been randomly rebooting like everyday! I did manually update it but I got stock Android and also I am unrooted not have my bootloader unlocked. Why is this happening so frequently? Should I factory reset my phone?
Click to expand...
Click to collapse
wipe data may solve this issue.

I have been running Pete's Bugless Beast which has both the ROM and Kernel updated to 4.0.4. Never had a random reboot.
I doubt it is a memory issue. When my phone doesn't have a foreground app open it usually has 130 MB ~ 150 MB free. I never see it go below 100 MB.

AeroEchelon said:
I have been running Pete's Bugless Beast which has both the ROM and Kernel updated to 4.0.4. Never had a random reboot.
I doubt it is a memory issue. When my phone doesn't have a foreground app open it usually has 130 MB ~ 150 MB free. I never see it go below 100 MB.
Click to expand...
Click to collapse
My phone is not rooted, so is there any way to fix it without flashing anything?
Sent from my Nexus S using XDA

Exactly when is it powercycling?
Is it when running a certain app? When plugged in? When on standby? When you set it down or bump it?
There a number of different reasons the phone could be powercycling.
If it's while running a certain app or completely at random while you're not using it, unprevoked, first try hard resetting it. That will resolve the majority of issues.
If it's when you set it down or it's bumped, it's an issue with the battery making contact. Remove your battery, clean the contacts gently with a pencil eraser, make sure the contacts are clean and free from pocket lint on the phone itself and reinsert the battery.
If it's still doing it after a reset, it could be your processor. The best way I've found to test your processor is to max it out. You can do this by running a benchmark app over and over while everything on your phone is running. I personally use "Neocore" (available in the Play Store). Turn on your bluetooth, wifi, max your screen brightness, gps, every battery sucking processor running setting available. Run Neocore as 'Interactive Mode'. If you run that for an hour without powercycling, your processor is good. If it powercycles, you have a bad processor and should have your phone replaced through Samsung warranty.
Best of luck to you!

Random reboot
My phone is rebooting at least 15 times a day !
It is very random : during a phone call/installing an app/unlock the phone/writing with keyboard/phone is idle...
Applications are also often not responding...
I did a factory reset/wipe data several times but it didnt change anything.
Phone :Nexus S i9023
Carrier : unlocked ( HK )
OS/build number : Android 4.04/IMM76D
A really big amount of people posted the same issue on google mobile forum. ( i can't post link yet as it is my first post ) title "Random reboot of nexus with Android 4" ( please google it ) , but nobody mentionned anything with CPU. Could it be really that many people having a default CPU ?

After my last post, no reboots for while but now reboots are back with increasing frequency.
Sent from my Nexus S using xda premium

I don't usually like resurrect a really old thread, but after a road trip where my Nexus S randomly rebooted 4-5 times while running Podkicker Pro and Maps Navigation I went and reset my device to factory defaults. The next day I had the phone reboot in the middle of a podcast. Today it rebooted halfway through the first ring when I received a call.
Seems to be, at least in my case, that the reboots are related to mp3 audio.
This lead me to find this bug logged against the galaxy nexus: http://code.google.com/p/android/issues/detail?id=22669
It doesn't provide an answer, but it does provide some insight. I think personally I might look at different ringtone formats and see if converting my custom ringtone to something other than MP3 will help, but I'm not optimistic.

[Atrix 2 India]Application hangs issue and screen touch issue

Recently I purchased Motorol Atrix2 Phone in India. I am facing some problems...:crying:
1.) While playing Racing Moto game(downloaded from android market) suddenly touch response goes(hlding touch on the screen to increase bike speed) so the bike speed goes down from 120 kmph to 70. After that it will work fora while and again slows down.
2.) Some times touch is not working, this is noticed while playing Temple Run game.
3.) As many people discussed in this forum, network disconnection issue exists.
4.) While playing many of the games/applications, applications hangs(application, not phone) for a while(around 20 sec) and starts working after that. This issue is observed in most of the apps.
When I contatced customer care, they told to do factory reset. After factory reset also, same issues exists.
Does any body noticied similar kind of issues? or my phone is defective one?.
Thanks,
Murali

murali219 said:
Recently I purchased Motorol Atrix2 Phone in India. I am facing some problems...:crying:
1.) While playing Racing Moto game(downloaded from android market) suddenly touch response goes(hlding touch on the screen to increase bike speed) so the bike speed goes down from 120 kmph to 70. After that it will work fora while and again slows down.
2.) Some times touch is not working, this is noticed while playing Temple Run game.
3.) As many people discussed in this forum, network disconnection issue exists.
4.) While playing many of the games/applications, applications hangs(application, not phone) for a while(around 20 sec) and starts working after that. This issue is observed in most of the apps.
When I contatced customer care, they told to do factory reset. After factory reset also, same issues exists.
Does any body noticied similar kind of issues? or my phone is defective one?.
Thanks,
Murali
Click to expand...
Click to collapse
maybe you have many apps running in background..close all background apps..this will free up some ram and then try again

devilhunter47 said:
maybe you have many apps running in background..close all background apps..this will free up some ram and then try again
Click to expand...
Click to collapse
@devilhunter47, RAM is not full and also i am not installed/running many apps.

murali219 said:
@devilhunter47, RAM is not full and also i am not installed/running many apps.
Click to expand...
Click to collapse
that is strange..i can run hd games without any problem..and btw network issu is there on stock indian rom..i moved onto a custom rom and my issue got solved

murali219 said:
@devilhunter47, RAM is not full and also i am not installed/running many apps.
Click to expand...
Click to collapse
I admit that this is a very strange problem that none of us are facing. In few days you will get ICS update which might fix the problem. If you are daring enough, then you can install the ICS leak on your own and check whether the problem persists or not.
Refer to this thread for manually installing ICS : http://forum.xda-developers.com/showthread.php?t=1758824

androiddecoded said:
I admit that this is a very strange problem that none of us are facing. In few days you will get ICS update which might fix the problem. If you are daring enough, then you can install the ICS leak on your own and check whether the problem persists or not.
Refer to this thread for manually installing ICS : http://forum.xda-developers.com/showthread.php?t=1758824
Click to expand...
Click to collapse
@androiddecoded, thanks for your reply. I bought it 3 weeks back, so i will wait till ICS OTA. Can you try playing "Racing Moto" game in your atrix2 phone and check whether bike speed suddenly comes down.

murali219 said:
@androiddecoded, thanks for your reply. I bought it 3 weeks back, so i will wait till ICS OTA. Can you try playing "Racing Moto" game in your atrix2 phone and check whether bike speed suddenly comes down.
Click to expand...
Click to collapse
Yeah, I have played it lots of time. No problem

Make Sure you do not have non market apps and Hacked apps installed on your phone.
Check the SD card (if games are running from card), you might wanna format the card and reload things, since this is a gaming issue only.
i faced a similar problem with some EA games, then i bought a 16GB grade 10 card and now every games work smooth.
I hope you do not have any screen guard installed.
If all fails, Buy Galaxy S 3 :laugh:

notowork said:
Make Sure you do not have non market apps and Hacked apps installed on your phone.
Check the SD card (if games are running from card), you might wanna format the card and reload things, since this is a gaming issue only.
i faced a similar problem with some EA games, then i bought a 16GB grade 10 card and now every games work smooth.
I hope you do not have any screen guard installed.
If all fails, Buy Galaxy S 3 :laugh:
Click to expand...
Click to collapse
No non market apps are installed, these games are installed in phone memory only(as you know 4GB internal memory is available for apps in Atrix 2).
I added screen guard to the phone screen. If it is the problem with screen guard always it should not work right?.
I played with company given normal screen cover, that time also faced same issue...

I had exactly the same issues with stock 2.3.6 but ever since upgaraded to ICS leak no such problems. Stock rom is no good so better upgrade or wait and upgrade OTA.

spikywits said:
I had exactly the same issues with stock 2.3.6 but ever since upgaraded to ICS leak no such problems. Stock rom is no good so better upgrade or wait and upgrade OTA.
Click to expand...
Click to collapse
@spikywits, Thanks for your reply. I recently bought this phone in India, it has 1 yr warranty. So if i flash custom ROMs, will the manufacturer warranty still exists?

murali219 said:
@spikywits, Thanks for your reply. I recently bought this phone in India, it has 1 yr warranty. So if i flash custom ROMs, will the manufacturer warranty still exists?
Click to expand...
Click to collapse
You will lose your warranty..but you can always flash back to stock before taking it to service centre..n besides motorola service centres in india are so bad that its better to avoid them as far as possible..my experience
Sent from my MB865 using xda app-developers app

Only network issues for me. None other.
Sent from my stock rooted Atrix2!

devilhunter47 said:
You will lose your warranty..but you can always flash back to stock before taking it to service centre..n besides motorola service centres in india are so bad that its better to avoid them as far as possible..my experience
Sent from my MB865 using xda app-developers app
Click to expand...
Click to collapse
murali219 said:
@spikywits, Thanks for your reply. I recently bought this phone in India, it has 1 yr warranty. So if i flash custom ROMs, will the manufacturer warranty still exists?
Click to expand...
Click to collapse
Will not be an issue unless you know basic stuff on flashing. I had my atrix 2 sent to mororola for replacement under warranty and I was using 4.0.4 leak on it. Ensure you get it flashed back to 2.3.6 while sending it to service center.

Battery problem
I recently bought atrix 2 and found that it shows battery in the intervals of 10% so i installed battery solo widget and also circle battery widget which indicates 1% battery discharging. But whenever i unplug the charger after it is displayed 100 in the widget, the widget shows 99 as soon as i unplug the charger.. Is there a problem in my battery???

Facing same issues on my atrix 2 recently purchased
I am also facing the same issue while playing Racing Moto game. Also the touch hangs sometimes while dialing.
Letme know if you found any solutions.

[Completed] [Q] Excessive RAM usage, please help.

Recently, I've been experiencing tremendous LAG on my XOLO Q1000. The device is rooted and is running stock Jellybean 4.2.1. I have Xposed Framework running with GravityBox. I've been using these for the past 6 months, but I haven't had any issues. But of late, the phone seems to hang very frequently, and takes a lot of time to open up apps. (Even the app drawer takes about 3 seconds to open up). I checked the running apps tab in the settings, but that did not show up anything unusual. I also checked the storage status, I have ~300MB of free space on my internal storage, which totals upto 30% of the total storage. also, I regularly clean up the cache. Yet,the RAM usage described is pretty high. Please help me with this issue. What could be the possible solution?

Thank you for using XDA Assist. Android uses RAM different than windows. There's an old saying "unused ram is wasted ram". Lag can be caused by many things and a factory reset is often required. I would check on your devices' help forum to see if others are experiencing the problem and what they are doing about it. Here is a link to the forum. http://forum.xda-developers.com/galaxy-note-3/help

Thanks for the advice!
jd1639 said:
Thank you for using XDA Assist. Android uses RAM different than windows. There's an old saying "unused ram is wasted ram". Lag can be caused by many things and a factory reset is often required. I would check on your devices' help forum to see if others are experiencing the problem and what they are doing about it. Here is a link to the forum. http://forum.xda-developers.com/galaxy-note-3/help
Click to expand...
Click to collapse
Thanks, but the problem is that there is excessive RAM usage even when I'm not running any apps, as can be seen in the screenshot. And a factory reset means that I shall lose all my apps(Unless i perform a full backup), which i don't want.
Also, my device is a XOLO Q1000, not the galaxy note 3, the link to which you have posted. Still, thanks for the effort.
Cheers!

I'm sorry for the link. Try here, http://forum.xda-developers.com/xolo-q1000/help

help needed , low voice from the upper speaker

hey guys.... i am an m8 user for the past 1 year.... its a great phone i agree , can never deny it.
i have just two issues which i would like u ppl to sort out if u can
1. a few days back i got an upadte of about 54 mb. i dint actually see the detail but it was a system update. during the download the file got corrupted due to bad wifi so i had to download it again and then the phone restarted and afer that my wifi started havving issues. its not getting connected and just showing scannig for network. what shall i do about it. its working ok in safe mode.
2. the in-call volume has decreased a lot for me , it fell of a few times from my hand so is that the reason for it or can i adjust it? when i watch movies or play songs the upper speaker has low volume in comparision to the bottom speaker.
it was perfect before but dont know wats affecting it now.
will be glad if you guys could help.
thank you

talha.zameer said:
hey guys.... i am an m8 user for the past 1 year.... its a great phone i agree , can never deny it.
i have just two issues which i would like u ppl to sort out if u can
1. a few days back i got an upadte of about 54 mb. i dint actually see the detail but it was a system update. during the download the file got corrupted due to bad wifi so i had to download it again and then the phone restarted and afer that my wifi started havving issues. its not getting connected and just showing scannig for network. what shall i do about it. its working ok in safe mode.
2. the in-call volume has decreased a lot for me , it fell of a few times from my hand so is that the reason for it or can i adjust it? when i watch movies or play songs the upper speaker has low volume in comparision to the bottom speaker.
it was perfect before but dont know wats affecting it now.
will be glad if you guys could help.
thank you
Click to expand...
Click to collapse
Well it seems a software problem. Try fix permissions from twrp.
Hit thanks if i helped you!

Well you cam just backup all msg and settings and reset device
Sent from my SM-G355H using XDA Free mobile app

ClawSpark said:
Well it seems a software problem. Try fix permissions from twrp.
Hit thanks if i helped you!
Click to expand...
Click to collapse
it does look like a software problem, can you just help me out with TWRP , i dont know how n wat to do. thanks

hi
fixing permissions can be done by any of the recoveries (clock work mod and team win recovery).
reboot into any recovery and under advanced section there is a permission tab. click on that and reboot the android os and it's it.
Sent from my samsung galaxy core 2 using XDA Free mobile app