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Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
borisb said:
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
Click to expand...
Click to collapse
From my discussions with the att warranty department (ie. last three days), anything that they can constitute as user damaged, they will charge you 399 dollars for the refurbished phone.
So technically since the phone was rooted, unless the att tech reflashed it before sending it out, you have voided your warranty.
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
borisb said:
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
Click to expand...
Click to collapse
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
The most they do is wipe user data.
In all honesty, I would argue with them if they do charge. Reason: " the guy at the stand did not check it first. " all blame should fall on him because he furnished you with another phone without checking it first.
ATT rep.. The phone you provided us is no longer under warranty due to it being voided.
You.. The guy at the store gave me a new phone and said everything was ok. Why am I now being charged. Did he break it? .
ATT Rep.. I am sorry for the confusion.........
Something like that, just play really dumb like you have no idea what there talking about, and chances are the will void the charge due to employee negligence.
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
xKrisx said:
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
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Click to collapse
The last part of that has changed since they use imei's now.
I think you will be fine. You giving the Warranty Department too much credit. You will be fine.
i guess it matters on how hard the warranty guyz wana work... hopefully they will get the phone on a friday lol good luck
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
I hope it will be OK.
Do they sent it to ATT o directly to HTC?
mudknot2005 said:
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
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Click to collapse
Right. He taped it up before me (for one of my earlier captivates) and when I asked if they would reset or anything like that, he said it'll go directly to Samsung. Its a good thing I always wipe data before I return any phone.
So my guess is, for phones returned within 30 days that wud come as refurb, they will be within AT&T. But for any hardware issues they won't even bother to look into it and simply return the phone to manufacturer.
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Carlrobling said:
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
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Click to collapse
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
diablo009 said:
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
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Click to collapse
I'm sure it has happened. Not everyone gets lucky. I will say this ATT techs aren't very bright. When i first got my inspire (used from craigslist) i put my sim in and it said it had a sim lock. I called tech support they told me they didn't know what it was. Then tried to tell me it was cause someone tried to root it and failed. I later figured out on my own that it was a bad sim and after having it replaced it worked perfectly. So i wouldn't count on ATT but Htc its a roll of the dice. Keep us posted let us know how things turn out.
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
tribalartgod said:
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
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Click to collapse
Not only not smart enough but like you said its just a job and they don't even bother to care. Like i said earlier there techs aren't very bright and tried to tell me someone tried to root the used inspire that i had. He even went around and asked other techs that's the only problem it could be he said. After some trial and error I figured it out called tech support back told the lady this time what i figured out she agreed and made note on my account that i could get a free sim. Glad i don't bother believing everything i hear lol and would rather do my own research first.
P.S. Its like that everywhere you go. People are all the same from job to job you see the same things everywhere lol.
BAleR said:
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
Click to expand...
Click to collapse
And if the rep said that they will give you a free phone every 6months you would believe that too?
jaw2012 said:
And if the rep said that they will give you a free phone every 6months you would believe that too?
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Click to collapse
Never said I believed it, just quoting him
When htc gets the phone they will wipe it and put it back to factory because there is no need of anything on the phone and anything done on the phone software issues could be the problem, so always best from there stand point to have it back to factory. That is exact reason any time u call about anything with pc or phone they want u to restore to factory.
Well after reading the latest GTG V2.2.2 thread changes today I decided to give it a go as I have really been having a ton of problems with my phone since new. Mostly battery issues but also weird stuff since loading Infused 2.1.0. I had loaded 2.1.0 twice after going back to completely stock but the weirdness persisted. So I backed up all my stuff tonight and then fired up Odin and loaded all the necessary stock files from GTG's Ultimate Unbrick which i have done many times. It started right up and then it stalled trying to establish a connection and this has never happened before. I waited a while to see if it would just go anyway but after 30 min. it was still sitting there and had not done anything in regards to loading up any new data to the phone. So I closed Odin and hit the power button on the phone and it came back up with an icon for phone to computer connection so i tried Odin again and once again it started up and tried to load files to the phone but again stalled and sat there. So i waited again for a while and then stopped everything and pulled the battery hoping that the phone could be brought back into download mode but unfortunately it is completely dead now. No lights no power up nothing??? So I guess I got my answer to my constant problems and strangeness it was the phone itself that wasn't any good. So now i have to go to the store tomorrow and negotiate a replacement phone I sure hope the fact that I spend a ton of money there with my clients corporate phone account will get me some good will and they will just swap it out for a new one. We will see as i really liked this phone it just needs some fixing.
I am a bit bewildered that AT&T/Samsung would release a phone with so many bugs in it. The completely stock phone was buggier than all hell and was only marginally better once I updated to a custom rom. The bluetooth has never been right from day one stock or custom it would constantly disconnect my headset and the GPS was the crappiest phone GPS I have ever had and I have had a bunch of them in the last few years. Here's hoping that the GB update fixes and resolves all of the bugs in this very nice phone.
Sometimes duds slip through the quality control process...
Entropy512 said:
Sometimes duds slip through the quality control process...
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Click to collapse
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
You probably just got a phone from a bad batch, my phone works just fine.
Like Entropy said, duds slip through quality control, can't catch em all.
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
strychninetwitch said:
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
Click to expand...
Click to collapse
Actually, from my understanding, they don't really question you if you bring in a phone to be replaced. If nothing else, do like what everyone did when the Galaxy S line came out and tell them that it crashed during an OTA update or when you connected it to Kies. Or tell them that you were having issues with it freezing up a lot recently and when it frozen the last time, you pulled the battery and it wouldn't come back on.
There is no reason for them to everyone know that you had custom software on the phone.
Good luck.
Sent using Tapatalk
Have to agree with Entropy would say u just got a dud.
Had no issues getting my phone replaced after installing custom rom on it. Went the extra step and soft bricked it and made sure it wouldnt boot past samsung screen before taking it to store. (My micro USB was borked) Had to wait on replacement phone but they sent me home with my phone and unbricked it and used it till new one arrived and bricked old sent it in and never heard anything about it afterwards.
I've used this method many times and never had an issue. (May not work if you get zero lights, etc, but worth a shot)
Just make sure you're not on Windows XP
Read the OP completely
http://forum.xda-developers.com/showthread.php?t=1216790
May sound silly, but try a new data cable.
sent from my stock Infuse at Tranquility Base.
You might have killed your battery. I assume you need battery power to enter Download mode. If someone more experienced then I can confirm this then take your phone and battery to your local ATT and ask them to test your battery.
Blackberrynomore said:
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
Click to expand...
Click to collapse
An s makes a huge difference... Northern border vs. southern border.
I don't fish, I get flooded by the Susquehanna.
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Whoa? Are you serious about that? Because if that's true, it would be really nice of this guy did that..
Sent from my phone. :3
AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Would have sent it to you no problem except that i need to return it to AT&T to get a replacement phone. Sorry I couldn't help.
I went to the AT&T company store that I do all of my bsiness with both personal and corporate. I showed my AT&T girl the phone and that it was dead and would not power up. She tried another battery as I also had done and still nothing. So she tells me becase the phone is over 30 days old i have to go to the device support center to get a new one or call in and they will ship me another phone. Well I couldn't wait for them to ship one as i need my phone for work so I had to drive 35 mi. to the device support center to get another phone. Just strikes me as stupid that they cannot just give me a new phone right then and there. When I got mine I was short of my upgrade period but they gave me a conditional upgrade or something and the phone cost $400.00 so I was pretty pissed off that they were just going to give me a refurbed phone considering what i paid for the damn thing. Actually I didn't pay for it myself one of my clients picked up the tab but I still felt like they really stuck it to me not giving me a new phone. I spend thousands of dollars at their store every year with all of my client purchases you would think they would cut me some slack and give me a new phone???
Anyway I got a "new" replacement phone and it seems to be working fine. The GPS worked far better than my original Infuse right out of the box with the Froyo ROM and UCKD5 modem. I also did a speed test with three bars and got 2735 Kbps Down and 319 Kbps up and it said I was on EDGE?
So I just rooted it and i am going to load up the Infused 2.2.0 and manually install the newer modem and the camera fixes. I am going to hold off restoring most of my apps until I use this one for a few days to see how it performs first.
Oh and the girl at the AT&T support center told me she had to replace my battery because it would not power up the new phone. So it looks like I had both a bad phone and the battery also quit the farm at the same time.
I had issues with my first infuse (I'm in FL) and completely blasted it to the point where it would literally not even respond to any button presses soft/hard or otherwise. It was DEAD! COMPLETELY DEAD...I was very sad. Anyway I was within 30 day startup period and they did full replacement no question asked. I told my local att store it froze and I pulled battery and it wouldn't come back on. They acted like morons and gave me a replacement but i feel like they knew what I did. Didn't say anything though.
Needless to say. I take my time now with these custom roms. Rockin Infused 2.2.3 and loving life with my GB and 30fps.
Good luck!
Sent from my SAMSUNG-SGH-I997 using XDA App
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
Blackberrynomore said:
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
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Click to collapse
For that price did they not allow you to keep the old phone?
It would help the cause here if they did......
So my wife is out of town and i just got a frantic call from her on her moms phone telling me that her Inspire is constantly been shutting down.
We live in Texas and she's visiting family in Ft. Lauderdale since before Christmas. She's said since she's been there that the phone has been acting wonky, but starting today the phone will not stay powered on when not on the charger.
When it's on the charger she says she has 80% battery life, but when she unplugs it and tries to do something with it the phone powers down.
She's done the battery pulls, she's cleared the cache and removed unnecessary apps. I'm really not sure what to tell her other than go to AT&T and get a different battery, and fi that does't work - plug it into your laptop, copy all of your pictures and necessary data then do a factory reset.
Any other advice from more experienced members?
Sounds like your on the right track. You could try downloading the ruu from HTC as well and do a clean install. If all else fails just do a warranty.
I had the same problem. It was the battery, bought a new stock HTC battery and it works perfectly don't try a reset or any of that. You will lose you're stuff, tell her to just charge it until she can get it replaced I kept mine on charger for 4 days until I bought it and got it in the mail. Phone works perfectly now
Sent from my Inspire 4G using xda premium
We had to get the screen replaced so AT&T wouldn't help her because hey could tell it's been opened
It was opened about 4 months ago, and has been working fine until she went to Florida. She has had battery issues though since she go the device back in February.
She said the AT&T person tried to do a factory reset and that "it wouldnt take" which i found was odd. More than likely the AT&T person was doing it while the phone was on, rather than doing the volume down + power button to load into recovery and do it that way.
Anyone know why a factory reset wouldn't go through?
Selecting it through the phone just boots into hboot to finish the process, but if the phone is freezing and powering down it would probably keep it from completing. Try it through hboot. Did the att guy at least test a different battery in the device? Some of those att employees really shouldn't be helping people troubleshoot. Too bad they aren't all as educated as zel.
Gizmoe said:
Selecting it through the phone just boots into hboot to finish the process, but if the phone is freezing and powering down it would probably keep it from completing. Try it through hboot. Did the att guy at least test a different battery in the device? Some of those att employees really shouldn't be helping people troubleshoot. Too bad they aren't all as educated as zel.
Click to expand...
Click to collapse
They didnt even entertain the idea of a different battery. They took the battery door off and could tell that it had been opened. Right then and there they basically sent we can't help you because it's out of warranty and HTC will charge you full price for a new phone, but then whispered to her that she could go to a local shop.
Needless to say i was a little pissed that they wouldn't even let her try a different battery.
MikeIsCore said:
They didnt even entertain the idea of a different battery. They took the battery door off and could tell that it had been opened. Right then and there they basically sent we can't help you because it's out of warranty and HTC will charge you full price for a new phone, but then whispered to her that she could go to a local shop.
Needless to say i was a little pissed that they wouldn't even let her try a different battery.
Click to expand...
Click to collapse
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
zelendel said:
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
Click to expand...
Click to collapse
The screen was replaced.
zelendel said:
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
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Click to collapse
Tx Redneck is correct. As I stated the screen had to be replaced.
I understand about the rep not being able to do anything because of potential job loss, but does that mean they can't even let her borrow a battery to test it?
MikeIsCore said:
Tx Redneck is correct. As I stated the screen had to be replaced.
I understand about the rep not being able to do anything because of potential job loss, but does that mean they can't even let her borrow a battery to test it?
Click to expand...
Click to collapse
By the rules as much as I hate to say it. Yes. If they see that the phone was modded they cant even allow the use of another battery for testing. I normally kept a few extra personal batteries to help people out but had to do it off the clock. ATT is very strict about it.
I was written up once when I was helping someone with an issue and my boss looked over my shoulder and noticed the sticker was missing. HE asked me if I noticed and I said yes i did but it had nothing to do with what I was helping with. He took the phone, handed it back to the owner, said sorry there is nothing we can do for you. Then sent me home and when I came back in I was written up with a final warning.
zelendel said:
By the rules as much as I hate to say it. Yes. If they see that the phone was modded they cant even allow the use of another battery for testing. I normally kept a few extra personal batteries to help people out but had to do it off the clock. ATT is very strict about it.
I was written up once when I was helping someone with an issue and my boss looked over my shoulder and noticed the sticker was missing. HE asked me if I noticed and I said yes i did but it had nothing to do with what I was helping with. He took the phone, handed it back to the owner, said sorry there is nothing we can do for you. Then sent me home and when I came back in I was written up with a final warning.
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Click to collapse
Well that sucks. Appreciate the information though. Thanks Zelendel.
MikeIsCore said:
Well that sucks. Appreciate the information though. Thanks Zelendel.
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Click to collapse
Yeah it does. No prob.
Once she's returned from her trip i'll come back and post whether or not i was able to fix the issue or if we need to procure a new phone.
I'm just wondering has anybody returned/exchanged a Skyrocket to AT&T with a custom flash counter YES?
I'm having issues with my GPS locking in place and I think my phone might be defective. Unfortunately I didn't realize this until i flashed a few custom ROMs. And since the USB jig doesn't clear the flash counter anymore... i'm not sure what to do.
I'm thinking of just calling AT&T and telling them my GPS is having issues, but i'm just curious if they are going to check the flash counter and void my warranty claim.
Anyone have any experience with this?
Well I did technically speaking but it was hard brick so it didn't matter at all. haha
shortskoolbus said:
I'm just wondering has anybody returned/exchanged a Skyrocket to AT&T with a custom flash counter YES?
I'm having issues with my GPS locking in place and I think my phone might be defective. Unfortunately I didn't realize this until i flashed a few custom ROMs. And since the USB jig doesn't clear the flash counter anymore... i'm not sure what to do.
I'm thinking of just calling AT&T and telling them my GPS is having issues, but i'm just curious if they are going to check the flash counter and void my warranty claim.
Anyone have any experience with this?
Click to expand...
Click to collapse
appdroid said:
Well I did technically speaking but it was hard brick so it didn't matter at all. haha
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Click to collapse
And they replaced the unit without any issues?
Do you know what hard brick means? And yes they never asked me a signal question.
shortskoolbus said:
And they replaced the unit without any issues?
Click to expand...
Click to collapse
appdroid said:
Do you know what hard brick means? And yes they never asked me a signal question.
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Click to collapse
Yup, means that it was totally hosed.
I guess the AT&T reps don't really look into the phone too much, they just send it back to Sammy? Well that's promising, i'll be sending mine back then.
Did you go into the store or just have them mail a new one?
Corporate location aka in store.
shortskoolbus said:
Yup, means that it was totally hosed.
I guess the AT&T reps don't really look into the phone too much, they just send it back to Sammy? Well that's promising, i'll be sending mine back then.
Did you go into the store or just have them mail a new one?
Click to expand...
Click to collapse
As a former AT&T employee, they honestly don't give a ****, and aren't knowledgeable enough to know what to look for really. If it looks stock, witht he stock boot animation and no SuperUser icon, you're competely fine.
98% of the employees (+/- 5% for pulling that number our of my ass) have no knownledge af the devices outside of what AT&T trains them, and even then it's not much. Last year when the Inspire and Atrix came out, I had to stop my coworkers from telling people they were LTE phones, and even after that they were telling them it was "LTE upgradable as soon as LTE comes to the area" due to sheer ignorance. They just don't give a ****.
I have returned 2 phones with CWM installed. I have also returned 1 skyrocket with stock but the flash counter showed multiple flashes. No issues.
shortskoolbus said:
I'm just wondering has anybody returned/exchanged a Skyrocket to AT&T with a custom flash counter YES?
Click to expand...
Click to collapse
I walked into the store where I purchased mine just this afternoon and swapped it because it has been having all kinds of issues that I was tired of dealing with.
1) Battery life was poor
2) wifi reception was poor
3) battery indicator stuck at 100% until it would drop drastically later, once it even stayed at 100% until it dropped to "your battery is severely drained, shutting down"
After the young lady did the factory wipe/reset she noticed it was running ICS and lectured me that she could get in trouble, but then let me leave with the new phone.
kketell said:
I walked into the store where I purchased mine just this afternoon and swapped it because it has been having all kinds of issues that I was tired of dealing with.
1) Battery life was poor
2) wifi reception was poor
3) battery indicator stuck at 100% until it would drop drastically later, once it even stayed at 100% until it dropped to "your battery is severely drained, shutting down"
After the young lady did the factory wipe/reset she noticed it was running ICS and lectured me that she could get in trouble, but then let me leave with the new phone.
Click to expand...
Click to collapse
How is it running ICS?
We don't have any ICS roms...
And the best way to return a device with a counter...
Smash it first.
He meant a rom called Ice cream Sandwich. And smashing phone before return is not the best way. You guys need to get older and just use usb jig. If you don't have than Odin it back to stock. this way it will be fine.
iandr0idos said:
How is it running ICS?
We don't have any ICS roms...
And the best way to return a device with a counter...
Smash it first.
Click to expand...
Click to collapse
The USB jig doesn't reset the counter on this phone, it only helps get the device into download mode.. I flashed Odin with stock TAR and it still says custom
I spoke with the AT&T returns folks yesterday because I'm within the 30 day window and my battery life was sucking. I asked the guy if there would be any issues with the return since I rooted the phone (I "rooted to test ways to improve the battery life" )
He said no, no problem with it being rooted. For the record, I flashed this Rom and my battery life has improved drastically so far
I've basically had it with my Skyrocket, or rather, the Skyrocket that I have. It has always had atrocious battery life, exhibited weird behavior (like today when it lost nearly 20% of its battery in about 2 hours, and claiming the PHONE component was the prime culprit when I hadn't made a phone call) and also even after I unlocked the damn thing I still can't get it to force to 2G (yes I'm using an Unlocked RAT as well.) I'm still under warranty so I want a different one even if it is refurbished.
Anyways, I know the whole deal of using ODIN to return to Stock and making sure the Flash Counter isn't tripped, but in this day and age I'm paranoid about tech stuff having personal stuff getting stolen, so I'm tempted to wipe out the internal SD card, but I don't know if this is necessary and/or potentially harmful. Can I boot into Recovery and have it format my internal card, then ODIN back to Stock, or will this just cause more problems than it's worth?
dvandam said:
I've basically had it with my Skyrocket, or rather, the Skyrocket that I have. It has always had atrocious battery life, exhibited weird behavior (like today when it lost nearly 20% of its battery in about 2 hours, and claiming the PHONE component was the prime culprit when I hadn't made a phone call) and also even after I unlocked the damn thing I still can't get it to force to 2G (yes I'm using an Unlocked RAT as well.) I'm still under warranty so I want a different one even if it is refurbished.
Anyways, I know the whole deal of using ODIN to return to Stock and making sure the Flash Counter isn't tripped, but in this day and age I'm paranoid about tech stuff having personal stuff getting stolen, so I'm tempted to wipe out the internal SD card, but I don't know if this is necessary and/or potentially harmful. Can I boot into Recovery and have it format my internal card, then ODIN back to Stock, or will this just cause more problems than it's worth?
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Yes you can I have reformatted my internal several times before using Odin personally I just mount our to the pc and format that way. Spector7 has done they CWM using format emmc and said out worked fine but emmc is at your own risk I just format they pc
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Okay next stupid question...
Would it not be easier to just install a Stock Rom then install Stock Recovery to get my phone back to regular state as mentioned here after I do a formatting, as opposed to going through all the ODIN stuff, which, if done wrong, can trip the flash counter more easily and thus leaving me with some explaining to do at the AT&T store?
dvandam said:
Okay next stupid question...
Would it not be easier to just install a Stock Rom then install Stock Recovery to get my phone back to regular state as mentioned here after I do a formatting, as opposed to going through all the ODIN stuff, which, if done wrong, can trip the flash counter more easily and thus leaving me with some explaining to do at the AT&T store?
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I would Wipe after stock rom modem and recovery that way if it bricks att will need to fix it
Use the CWM method.
Well I returned to stock and am planning on going to AT&T after work to demand a replacement. Maybe I can use my charm and wit to negotiate into getting an upgrade to a S3 if they don't have any Skyrockets in stock, but then again I'm a guy who plays the lottery, so I'll keep my expectations in check. Worst case scenario and they just turn me down I'll brick the damn thing intentionally and then say "Oh it stopped working after the most recent update." Wish me luck.
TBQH, I'd just brick it in Kies by restoring to 2.3.5 and unpluggig during the ICS update. Tell them that you were updating to 4.0, and the thing wouldn't turn back on afterwards. If nothing else, AT&T will help get things with Sammy in order.
I wouldn't even bring up the other problems
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T.J. Bender said:
TBQH, I'd just brick it in Kies by restoring to 2.3.5 and unpluggig during the ICS update. Tell them that you were updating to 4.0, and the thing wouldn't turn back on afterwards. If nothing else, AT&T will help get things with Sammy in order.
I wouldn't even bring up the other problems
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Sorry I have no idea how Kies works (never had a need to use it as I just flash everything) That's a program you install on your CPU right and then do the update by downloading in Kies and then plugging the phone into the CPU to download to it?
dvandam said:
Sorry I have no idea how Kies works (never had a need to use it as I just flash everything) That's a program you install on your CPU right and then do the update by downloading in Kies and then plugging the phone into the CPU to download to it?
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Correct go too the android development thread and check out Vimcom stick alright so just check it or its not bad
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Looks like I may have given myself a reason to return it before I could intentionally brick it via Kies..
I just ODINed back to stock and now the device is stuck in a boot loop. I double checked the download mode and it didn't trip the counter, so at least they can't accuse me of messing with it in that regard. I do hope that a new phone helps my problems, because quite frankly it's hard to stick with the Skyrocket in general after seeing the smoothness of the Galaxy Nexus (which my wife has) or the robust beast that is the SIII. I swear though if the Nexus 4 had LTE I'd have already ordered it, paid for same day shipping, and taken the entire day off to be able to play with it. Oh if ONLY they had included LTE... I would have paid $100 extra for that even..
Update on this..
Brought it to my local store, only to be referred to the one and only repair center in the state. They said they were going to try and restore the stock firmware onto the device. I started to get worried as I thought they may be able to undo what I had done. About 15 minutes later they gave up. I think they were trying to use Kies as opposed to ODIN. I didn't want to give on that I really knew my way around the phone and may have done the work myself. Anyways they gave me a new phone and sent me on my way.
I flashed CM10 M2 on my device again. As far as battery life goes.. it seems pretty comparable to what I had before. At this point I don't feel like going back to get yet ANOTHER Skyrocket. I suppose I'm just stuck with this battery life forever.
On a side note, even though for many of us this may be common knowledge, for everyone else, if your device is bricked, whether intentional or not, MAKE SURE YOU WIPE YOUR FLASH COUNT BEFORE BRINGING IN FOR SERVICE! The first thing the tech people are going to do is put your device into Download mode and hook it up to a CPU to flash original firmware. Unless they're COMPLETELY ignorant or don't care, if they see that custom Rom counter tripped then they're not going to touch your device.
dvandam said:
Update on this..
Brought it to my local store, only to be referred to the one and only repair center in the state. They said they were going to try and restore the stock firmware onto the device. I started to get worried as I thought they may be able to undo what I had done. About 15 minutes later they gave up. I think they were trying to use Kies as opposed to ODIN. I didn't want to give on that I really knew my way around the phone and may have done the work myself. Anyways they gave me a new phone and sent me on my way.
I flashed CM10 M2 on my device again. As far as battery life goes.. it seems pretty comparable to what I had before. At this point I don't feel like going back to get yet ANOTHER Skyrocket. I suppose I'm just stuck with this battery life forever.
On a side note, even though for many of us this may be common knowledge, for everyone else, if your device is bricked, whether intentional or not, MAKE SURE YOU WIPE YOUR FLASH COUNT BEFORE BRINGING IN FOR SERVICE! The first thing the tech people are going to do is put your device into Download mode and hook it up to a CPU to flash original firmware. Unless they're COMPLETELY ignorant or don't care, if they see that custom Rom counter tripped then they're not going to touch your device.
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Click to collapse
Did you get a brand new phone or a refurbished?
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Not sure. I'd guess refurbished as they basically had buckets in on their wall that had a wide assortment of various phones for replacement. Overall though I'm not going to fight over refurbished vs getting a brand new one. I could just as easily get a bad refurb as I could get a lemon new.
Honestly at this point I'm more annoyed with the lack of "snappiness" of this phone. As I said it doesn't help that my wife has a Galaxy Nexus (which quite frankly even ran ICS better than my Skyrocket ever did) so to see how my system is "supposed" to run and not have it just bugs me. Seeing the Galaxy S3 in action makes me so envious with that gorgeous screen and snappy response just makes me regret more and more that day nearly a year ago when my 21 month old for grabbed my Nexus One and I didn't tackle her before she threw it down the stairs. Being forced to buy a phone well before I wanted to buy a new one as I wanted to wait for LTE deployment in my area, (which I STILL don't have BTW) and now regretting a year later just... ugh.. For all the crap Apple gets with their phones, at least it's easy to pick out which phone of theirs is the best available at any given time, and (assuming they don't change to the iPad release schedule) you can feel confident it'll stay top of the line for a year.
Sorry for the /rant there
dvandam said:
Not sure. I'd guess refurbished as they basically had buckets in on their wall that had a wide assortment of various phones for replacement. Overall though I'm not going to fight over refurbished vs getting a brand new one. I could just as easily get a bad refurb as I could get a lemon new.
Honestly at this point I'm more annoyed with the lack of "snappiness" of this phone. As I said it doesn't help that my wife has a Galaxy Nexus (which quite frankly even ran ICS better than my Skyrocket ever did) so to see how my system is "supposed" to run and not have it just bugs me. Seeing the Galaxy S3 in action makes me so envious with that gorgeous screen and snappy response just makes me regret more and more that day nearly a year ago when my 21 month old for grabbed my Nexus One and I didn't tackle her before she threw it down the stairs. Being forced to buy a phone well before I wanted to buy a new one as I wanted to wait for LTE deployment in my area, (which I STILL don't have BTW) and now regretting a year later just... ugh.. For all the crap Apple gets with their phones, at least it's easy to pick out which phone of theirs is the best available at any given time, and (assuming they don't change to the iPad release schedule) you can feel confident it'll stay top of the line for a year.
Sorry for the /rant there
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You're confused.
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