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[Q] Telus HTC Surround - Unlocked, MMS & CID not working!

Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards

MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.

powersquad said:
MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.
Click to expand...
Click to collapse
Thanks for the prompt follow up!
Just an FYI - its half working with the HTC App - I can send, but not receive. Why would MS cripple such a needed setting?!
Any idea as to whats blocking my CID?

DarthVR6 said:
Hey Guys
.....
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
.......
Regards
Click to expand...
Click to collapse
Ensure your have CLIP (calling line identity presentation) provisioned on your account (In the HLR). I would assume this is what was checked when you called, but it might be worth checking 100%
I once had mine drop off for seemingly no cause. This resulted in every call coming in as 'Unknown Caller'
If this has happened to you, swapping phones would show the same issue.
refer: http://en.wikipedia.org/wiki/Caller_ID
(CLIP can go by other names)
I'm interested to know the cause of this, if you can post when its fixed.

hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.

powersquad said:
hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.
Click to expand...
Click to collapse
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?

DarthVR6 said:
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?
Click to expand...
Click to collapse
Only 1 setting.
removing and re-adding will have no effect if its working in another handset.
Your phone is getting the 'info', but not displaying it.
Perhaps a hard reset is in order?
-- you can confirm a handset fault by placing in the original SIM and testing CID again

I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App

DarthVR6 said:
I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?

How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....

mei_liberi_fatali said:
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?
Click to expand...
Click to collapse
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....
Click to expand...
Click to collapse
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...

DarthVR6 said:
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...
Click to expand...
Click to collapse
Did you pay to unlock it?

Check out a fix here: http://social.answers.microsoft.com...7/thread/7834506f-c60d-4eb6-b04a-9829131922ee
MFG is a hidden admin app on the phone. Here are the steps -- !!! use at your own risk !!!:
Go to the phone app
Dial ##634# and click Send
When prompted for a password type 277634#*#
You should now be at "Factory Menu"
Choose "Engineer Menu"
Choose "Other Setting"
Verify that "Set ADC" is set to Enable
From the "Other Setting" page, choose "Set network profile"
You should now be on the "Set network profile" page and in the bottom half of the window you should see a list of *.xml files. These appear to be the network configuration files.
Look at the filenames for the config files and take your best guess at which one to choose for your provider. I'm on AT&T and I fixed the MMS problem by choosing "_PROV_ATT_US_310_410.xml"
After you choose that *.xml profile, your MMS should be working.

DarthVR6 said:
Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards
Click to expand...
Click to collapse
Can you return the phone to telus after unlocking it?

i.mac said:
Can you return the phone to telus after unlocking it?
Click to expand...
Click to collapse
you should be able to. i don't see why they would have an issue with this. most OEMs just reflash and refurb it.

Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!

Sounds like it's a network issue. Rogers/Fido have problems but Bell (according to another post on XDA) did not. Bell and Telus have the same network.

nakadm said:
Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!
Click to expand...
Click to collapse
let me know if Telus gave you any issues in returning the phone unlocked.

I will test bell and TELUS SIM cards if I can before returning the phone.
I will report back shortly.

i.mac said:
let me know if Telus gave you any issues in returning the phone unlocked.
Click to expand...
Click to collapse
I was able to return it without ANY issues.
Also - the MFG hack is not applicable to the HTC's apparently, it's only good for the LG's. I tried this already before returning it.

[Q] Data Issue...Please Help

Ok the problem is I am on GTA network here in guam (the company uses at&t phones) I have a unlock HTC Sensation and the data is not working on the phone. When I place the sim card in another phone it works perfectly. I have taken my phon to the support office and they cannot figure out the problem...Any suggestions??

Have you checked to see if you have the correct APN (Access Point Names) in your settings. To check them go to Settings/ Wireless & networks/ Mobile networks/ Access Point Names. You should shed your carrier listed in the Access Point names touch on it and right down your settings. Then Google to find the correct APN settings to check and see if they are correct. If you do not see you carrier listed then you will need to touch the menu button and then touch New apn to add your carrier's APN settings. Again Google for the settings I am sure you will find them.
Also you have to have also when you go into Settings/Wireless & networks you will see a Mobile network with a check box beside it make sure it is checked. Without this checked you will not get as mobile data connection.

Thank you for your reply. According to GTA i have the right APN and everything is checked. The phone GPS thinks im in Sparta TN. when I really am In guam. I dont know if that has anything to do with it.

any other suggestions?

Do you have the right phone?

its an unlocked phone

jay8302 said:
its an unlocked phone
Click to expand...
Click to collapse
There are two models. Maybe you have the wrong one.

I just know I have the HTC sensation 4g i have never heard of it being 2 models. how do i know which is which?

jay8302 said:
I just know I have the HTC sensation 4g i have never heard of it being 2 models. how do i know which is which?
Click to expand...
Click to collapse
There's the Z710e and Z710a. They have different 3G bands.

ohhhhhh okkkkkk well how do i know which is which? is there a way to fix this? running edge sucks

Do a barrel roll.
You have all the knowledge you need to start helping yourself out.
Protip:
www.google.com

ok i have the HTC Sensation Z710E. am i suppose to have the other one?

jay8302 said:
ok i have the HTC Sensation Z710E. am i suppose to have the other one?
Click to expand...
Click to collapse
You are supposed to find the pot of gold at the end of the rainbow. The leprechaun will tell you all you need to know.

It's very easy. I had the same problem here in Pakistan. What you do is take the APN settings you get from your provider and fill them in the usual place (Settings->Mobile Networks->Access Point Names).
Fill out everything that the operator tells you to, except the last entry APN Type. Set the value in this field to "default". Save and exit this screen. You'll see radio buttons next to your 'New' APN. Just select it and your phone will recognize mobile data.
P.S. 3G/2G is used whenever the phone's radio detects the presense, so it doesn't matter what type of network you're on, as long is the APN is there.

the operator here just tells me mpulse for the name and mpulse.gta.net for the server.

weird network lock?

Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks

after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?

pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave

mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.

I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave

mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.

sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.

I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave

mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!

pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP

Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave

Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.

Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave

mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."

I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave

mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!

A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave

I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk

Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards

the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?

New AT&T unlocked g flex 2 on tmobile. Data not functioning!

I jumped on the $250 eBay deal for this phone. Today, after installing my tmobile SIM card I can talk and text fine but the mobile data is not functioning. I've gone into the "Data Manager" menu and turned on the "mobile data"...airplane function is off....performed a factory reboot, and still nothing. What am I missing? Do I need to do an APN configuration? Being an unlocked phone, I thought it was a matter of plug and play. Data works fine in my moto g. Please help. Thanks

scrubsr1 said:
I jumped on the $250 eBay deal for this phone. Today, after installing my tmobile SIM card I can talk and text fine but the mobile data is not functioning. I've gone into the "Data Manager" menu and turned on the "mobile data"...airplane function is off....performed a factory reboot, and still nothing. What am I missing? Do I need to do an APN configuration? Being an unlocked phone, I thought it was a matter of plug and play. Data works fine in my moto g. Please help. Thanks
Click to expand...
Click to collapse
Yes, get your apn settings from Tmobile and enter inSettings, Networks,mobile networks, access point names. Create a new APN for t-mobile...save....choose the new apn. .... see if it works

Yes, sounds like you'd have to enter APN values, especially if voice and text are working. Not all phones auto populate APN values.
Not sure if these APN values are correct but it's a starting point: http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/ . This is T-mobile's site for generic data settings for non T-Mobile phones: https://support.t-mobile.com/docs/DOC-2090

You guys were spot on...contacted tmobile and they had me up and running in less than 5 min with the proper APN config. Thanks for the help fellas.
Now if I could just get the latest software update without having to purchase the gophone SIM/plan...

Does Hotspot feature work for you?
scrubsr1 said:
You guys were spot on...contacted tmobile and they had me up and running in less than 5 min with the proper APN config. Thanks for the help fellas.
Now if I could just get the latest software update without having to purchase the gophone SIM/plan...
Click to expand...
Click to collapse
Sorry to revive such an old post, but I am thinking of doing the same thing right now ($200 for a new unlocked AT&T Flex2), and wondered if your WIFI Hotspot function on the phone works with TMobile?
I've tried other AT&T unlocked phones on TM, and when I turn on the hotspot feature, I get a network error.
Thanks.
ps. Can you post the APN settings that TM gave you?

Locked APN

Is there anyway to make the APN editable without rooting as I use a couple of banking apps that I can't do without ?
It was possible with my OnePlus 5 with Android 9.

What happens when you try to add an APN?
Give this thread from last year a look (another model, naturally, but, it may apply).
https://forums.oneplus.com/threads/help-cant-add-apn-settings.981063/

Can't edit the auto APN as it's greyed out.
Thank you, yes that helped, I can now create a new APN and save it but I can't select it or delete the automatic APN.

bingobill said:
Can't edit the auto APN as it's greyed out.
Thank you, yes that helped, I can now create a new APN and save it but I can't select it or delete the automatic APN.
Click to expand...
Click to collapse
I slightly altered my T-Mobile APN for a 2nd APN (changed the APN Protocol & APN Roaming Protocol to IPv4/IPv6).
Ran a speed test & it works. Perhaps it's not enough of a change to the original APN, but, I was able to select it.
I did find that once it's saved, to select another APN, you have to tap directly on the corresponding dot for the selected APN to change. If you just tap on it w/o tapping the dot, it won't select & just stay on whatever you're currently using.

KOLIOSIS said:
I slightly altered my T-Mobile APN for a 2nd APN (changed the APN Protocol & APN Roaming Protocol to IPv4/IPv6).
Ran a speed test & it works. Perhaps it's not enough of a change to the original APN, but, I was able to select it.
I did find that once it's saved, to select another APN, you have to tap directly on the corresponding dot for the selected APN to change. If you just tap on it w/o tapping the dot, it won't select & just stay on whatever you're currently using.
Click to expand...
Click to collapse
Well, I managed to create a new APN by temporarily using a different carrier sim but no dot so unable to select it

bingobill said:
Well, I managed to create a new APN by temporarily using a different carrier sim but no dot so unable to select it
Click to expand...
Click to collapse
Do you have a carrier-locked version?
If so, I'm guessing that may be the issue, even though mine is a T-Mobile US carrier locked version. (still SIM Locked) & I can get a 2nd APN to select.
I don't have another carrier SIM Card to see if I'd have the same issue as you. Perhaps someone else will be able to help w/a 2nd SIM/APN.

No it's an unlocked OnePlus 8 bought from Amazon.
I believe though that carriers are requesting locked APNs or pushing them to the phone and is a problem since Android 10.
Another sim I tried from a different carrier is also locked.
Anyway your suggestions are appreciated.

bingobill said:
No it's an unlocked OnePlus 8 bought from Amazon.
I believe though that carriers are requesting locked APNs or pushing them to the phone and is a problem since Android 10.
Another sim I tried from a different carrier is also locked.
Anyway your suggestions are appreciated.
Click to expand...
Click to collapse
Yeah, troubleshooting is difficult when neither the mfg or carrier(s) want to take ownership of the issue.
Since the phone is SIM Unlocked, I'd start with the carrier & see if they have to whitelist your device (by IMEI) or whatever means they require for BYOD. I'd grab the SIM Card serial number as well before you give 'em a call.