Hi,
As probably like most of the population on here I rooted by TF700 and then a couple of months later a H/W issue has developed. My bottom left hand side of the screen appears to be constantly being "touched" hence making the device unusable.
I fully accept the warranty is void however I won`t accept being completely ripped off for the repair which is what a few threads on here allude to with other issues.
I just wondered if anyone else has had this issue and if they got had a price for the repair ?
If not its on Ebay for spares and repairs.
As a general note - very disappointed with ASUS. TF700 was always seemed to very laggy no matter when rom/tweak I did ( compared to my TF100 ) and so I`ll doubt I`ll get the next one.
If it's just rooted, you still have your warranty. The warranty is only void if you Unlocked your tablet....
ShadowLea said:
If it's just rooted, you still have your warranty. The warranty is only void if you Unlocked your tablet....
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Thanks - sorry I meant to say that. Its unlocked locked. I`ve already had really helpful emails from ASUS.
Related
Will Best Buy give me a replacement dock and tablet if I cite the dock malfunction despite my having unlocked the tablet?
I have a similar question here;
http://forum.xda-developers.com/showthread.php?t=1646723
I think we should be OK to unroot & wipe... **waits for confirmation!**
You unlocked the boatloader?
You've officially lost warranty.
Though, you can allways hope they wont notice..
but thats losing warranty with asus. not best buy, i doubt anyone at bestbuy is smart enough to know anything about it and best buys warranty doesnt say anything about stuff like that. simply, its broke, we replace..
Best Buy Warranty
This depends... if you didn't purchase an extended warranty through them they honor the terms of the manufacturer's warranty. How this is carried out varies from product to product and vendor to vendor. In some cases, the vendor agreement essentially replaces the item out right. In the worst form, the product gets sent back to a manufacturer's authorized service center. Sometimes this is the manufacturer and other times is a third party. I do agree that it is unlikely that anyone at the store level would notice the unlocked bootloader however it may get noticed at the service center.
If you purchased the extended warranty, then most likely the product will not be serviced and it will be replaced.
I will admit that it has been 2 years since I worked in the warranty fulfillment capacity with that company so things may have changed some. Either way I'm glad to have a real job. Hope this helps.
Meh. If they're anything like Walmart, they probably won't even turn it on. I returned 2 tablets to Walmart, and the only hassle I got was from taking the S/N sticker off the second one, and they still took it back.
Does the device say "unlocked" at boot? I just swapped my 16gb for a 32gb and they definitely turned it on to confirm it works.
If it doesn't say unlocked anywhere than I doubt they'd notice.
Sent from my MB855 using Tapatalk 2
The device does indeed say that it's unlocked at boot... Will Best Buy actually notice and know what to make of it?
This is the first device I've used where the manufacturer provides the bootloader unlock. If I proceed to unlock it, does this completely void the warranty, or does it void any warranty claim resulting from an improper flash?
I would love to root JB and maybe install third party ROMs, but I've also heard this tablet has sketchy QC and would prefer a warranty to fall back on in the event it does fail.
WildZontar said:
This is the first device I've used where the manufacturer provides the bootloader unlock. If I proceed to unlock it, does this completely void the warranty, or does it void any warranty claim resulting from an improper flash?
I would love to root JB and maybe install third party ROMs, but I've also heard this tablet has sketchy QC and would prefer a warranty to fall back on in the event it does fail.
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It voids warranty, meaning you have to pay to get it fixed and you're not getting a replacement unit for free.
WildZontar said:
This is the first device I've used where the manufacturer provides the bootloader unlock. If I proceed to unlock it, does this completely void the warranty, or does it void any warranty claim resulting from an improper flash?
I would love to root JB and maybe install third party ROMs, but I've also heard this tablet has sketchy QC and would prefer a warranty to fall back on in the event it does fail.
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Click to collapse
Assuming you're still under retail return policy, I'd thoroughly test all problem areas before I'd unlock. It depends on your location and the relevant consumer laws, but, technically speaking, by unlocking you agree with ASUS' criteria (refer to the EULA) in which you consent to completely and voluntarily void your entire warranty. Of course, IF an issue arises that is clearly unrelated to flashing (e.g., a cracked screen or a failed audio jack) you might be treated with consideration, but you are no longer ENTITLED to the support and warranty you were originally.
That being off my chest, ASUS' trained monkeys provide utterly horrible customer service anyway (Gary and Tien do their best, but even they run into the ASUS HQ concrete wall) -- read the hilarious threads on this forum and ask yourself if you really can't do without that with regards to software issues. I think you can.
Hardware issues are another matter, though, so test, test, test and test some more.
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
noobwow said:
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
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but see, they offer drop protection
if you drop it and the screen breaks, i cant see them denying it because its an unlocked device?
but yeah this is a good question
Well, as quoted from their Service Agreement Summary:
WHAT ISN'T COVERED:
There are 4 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)
Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don’t cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don’t cover software issues, including for computers, phones, and tablets.
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So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
Alpha52 said:
Well, as quoted from their Service Agreement Summary:
So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
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hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
SayWhat10 said:
hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
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Their base coverage covers manufacturing faults that arise after purchase.
Screen adhesion, light bleed and button issues seem to be the most common with the Infinity.
I don't have a warranty with them so I don't know from experience what they do and don't cover or how much you can get away with. I'm just basing everything off what I'm reading on their site.
I would say that since devices with unlocked bootloaders are not specifically excluded, that they would definitely be covered, at least under the "accidental" coverage plan... I also read an article on Pulse some time back that they *do* cover devices with unlocked bootloaders, but they don't specifically advertise that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
On July I've bought a TF300T on Gamestop... I've also bought the extended warranty...
Since few weeks ago I'm having some serious problems with the touchscreen, First it shows red areas where it is suposed to be black, some distortions, also shows some "ghost dots" like if someone was touching it even if no one is touching it, and most recently, sometimes with the tablet turned on the screen becomes completely dark or won't turn on at all.
Asus won't fix it since their warranty seal is broken and is unlocked (via asus unlock app but not rooted)...since here where I live Asus won't reach me a I took the device for repair since I need it for work...the guy told me that it's a factory problem... so no one can fix it but Asus...
The problem is that the seller at GameStop told me that the extended warranty would cover any changes on my device he said ANYTHING... etc... said that,,,
I went to the gameStop and they told me that their warranty will be valid only when Asus warranty expires,,, so I will have to keep the broken tablet for one year!!!!
Lessons learned:
1- NEVER BUY ON GAMESTOP AGAIN;
2- IF IN THERE'S NO OTHER GAME STORE ON THE PLANET... NEVER BUY THE EXTENDED WARRANTY
3- I WILL HAVE TO BUY AN IPAD.... SINCE A FRIEND HAD A PROBLEM WITH THE SCREEN RESPONSE AND APPLE GAVE HIM A NEW ONE....
Why was the seal broken?
It's also common knowledge that most extended warrentees are useless. It sounds like you should be raising it as an issue with your countries consumer commission or ombudsman.
Did you read the conditions on the warrenty before you signed it?
And yes you may be mad but keep the pro apple propaganda out of it. It's flamebait
Sent from my HTC EVO 3D X515m using xda premium
That doesn't make sense to me. If you received accidental coverage on the device they should honor the damage. You should always read over the entire contract before agreeing to it. I hope you know what deductible you agreed to as well, if there is one.
I've been screwed over several times in the passed based on what the representative said not being true. This is why I make them point out everything they are saying in the contract. Also keep a copy of the contract for your records.
Hi
According to FSFE. I can't post outside link, sorry, but you can find it in its homepage
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
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So I guess that if you flash and some time later you have a problem, Asus must prove that the problem is caused by flashing the device.
What do you guys think?
Regards
It's a bit tricky.
You AGREE to the voiding of your warranty. It works the same as breaking the seal on a device. If you choose to break it, you choose to prematurely void your warranty. Simple as that. I know people refuse to read Readme's and EULA's, but it's all in there. Wether we agree or not isn't relevant. They're not breaking any laws.
But they also HAVE to offer hardware service for two years as per EU law.
ShadowLea said:
It's a bit tricky.
You AGREE to the voiding of your warranty. It works the same as breaking the seal on a device. If you choose to break it, you choose to prematurely void your warranty. Simple as that. I know people refuse to read Readme's and EULA's, but it's all in there. Wether we agree or not isn't relevant. They're not breaking any laws.
But they also HAVE to offer hardware service for two years as per EU law.
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It is "legally soft" to agree to anything that goes against (inter)naitonal law. If, for example, you sign a work contract in which you are paid less than the (European) minimum wage, it's still illegal, your consent notwithstanding. EDIT:in that sense, you cannot even void the warranty fully; only partly.
I'd think the onus is on ASUS actually proving to any appreciable degree that a certain issue is in fact caused by an unlock and/or flash. As you said, unlocking and/or flashing do not have a bearing on hardware issues like screen issues, housing clicking, microphones breaking and such. If you buy it under European warranty, you'll be covered for any such issue for two years after purchase. That's pretty am "period" at the end, hahaha -- although you might need a lawyer to pressure them a bit, or have verbal abilities yourself.
ElMonty said:
What do you guys think?
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Read the applicable laws, not the propaganda from either side.
It is perfectly OK for Asus to bind their warranty to any conditions they want (no repairs for defects that appear on Tuesday...), because it is a voluntary service and as long as they do not sell the devices directly to consumers it is irrelevant.
The seller is liable for repairs or replacement according to EU law, and that guarantee cannot be legally voided or reduced. However after 6 months, you as the customer must prove that the defect was already there when you bought it, which is usually difficult or impossible.
_that said:
Read the applicable laws, not the propaganda from either side.
It is perfectly OK for Asus to bind their warranty to any conditions they want (no repairs for defects that appear on Tuesday...), because it is a voluntary service and as long as they do not sell the devices directly to consumers it is irrelevant.
The seller is liable for repairs or replacement according to EU law, and that guarantee cannot be legally voided or reduced. However after 6 months, you as the customer must prove that the defect was already there when you bought it, which is usually difficult or impossible.
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You're absolutely right that after 6 months the potential for headaches and stomach ulcers grows exponentially. Here in Holland, you're pretty much covered even after that period for up to 2 years after purchase. It would not be that hard the argue that a screen issue does not arise because of unlocking, and the same goes for other issues that are clearly hardware-related. However, if you'd end up with a cooked processor (after overclocking) or a bad recovery wipe... well... you'd be on your own and would have to swallow the bill. It'd be OK crying a bit while chewing, though.
MartyHulskemper said:
It would not be that hard the argue that a screen issue does not arise because of unlocking, and the same goes for other issues that are clearly hardware-related.
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Clearly a screen issue has nothing to do with firmware flashing, but how do you *prove* that if the screen breaks after a year, it is only because it was already defective when you bought it, and not because you inadvertently sat on it?
_that said:
Clearly a screen issue has nothing to do with firmware flashing, but how do you *prove* that if the screen breaks after a year, it is only because it was already defective when you bought it, and not because you inadvertently sat on it?
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Wipe the butt marks? Just kidding, obviously. There's always a grey area, and that's where customer-friendliness comes in. Or not.