Looks like they redid the forum a little so I apologize if this question is in the wrong area.
Hello All,
I have been a Google Mobile App Developer for over 2 years now and am a little confused by the new payout schedule.
From My Merchant Google Wallet Dashboard:
Current Transaction Processing 5/1/13 - 5/31/13
Previous Month's Payout Date 5/15/13
Next Payout Date 6/15/13
The first thing that confuses me is how can the Current Transaction Processing be for 5/1/2013 - 5/31/2013 if hasn't even happened yet. Usually the Current Transaction Processing is the one just ended and the amount being processed is how much money you will get on the 15th.
The second thing is how can the PREVIOUS month's payout date be 5/15/2013??? That date is in the future so how can it be my previous months payout. It should say 4/15/2013.
The third thing is the NEXT payout date should be 5/15/2013 NOT 6/15/2013.
These dates have been screwy like this since the payout date changed.
ALSO, in the past, every payday we are paid for ALL sales up until the cut off date. Used to be the 1st now it's the 15th. But my last pay on 4/15/2013 was short $471. $471
I earned before the cut off date but was not paid MY money. WHY??????????
Any enlightenment would help me greatly!! I use my earnings to pay my bills and not knowing how much I can depend on STINKS!
Thank you so much in advance,
I also saw that:
Current Transaction Processing 5/1/13 - 5/31/13 //this is the current month (processing means you selling in this date)
Previous Month's Payout Date 5/15/13 //the money you made on april was supposed to be sent this day
Next Payout Date 6/15/13 //the day you should receive the money for the current month (the one in the first line)
This worked like this since the change in the payout schedule
However I have not received my payout of past 15th, did you get yours?
No I have not.
I think we are now being paid on the 15th for the prior month. So what we earn from May 1 - May 31 will be paid on June 15.
Related
From the increase in wait times to the total idiots taking calls, T-Mobile is now the worse carrier in the USA.
Checked by bill on-line today. Notice that its not due on the 27 of the month. For the 10 plus years I've been with T, its been the 3rd. Lets call and see what this is about.
First person I speak to must still be developing in the womb cause she could only transfer me to idiot number 2 who goes on to tell me my due date has always been the 27!
-What?
Sir, you due date has always been the 27.
-What? Are you sure?
Puts me on hold.
Sir? Yes, it's always been the 27.
-So, all these bills I have here in front of me saying my due date is the 3rd are figments of my imagination?
Sir, your bills do not say the 3rd as a due date. They say the 27.
-What? Wait. Is this AT&T customer service?
No sir, this is T-Mobile.
-No its not. T-Mobile SC has a clue what they are talking about. This is AT&T, right?
No sir, its T-Mobile.
-Transfer me to retentions please.
Sir are you cancelling your...
-Transfer me to rententions.
after a 15 minute wait... Guess the fool thought I would hang up...
Can you tell me why my due dates was changed?
After a 20 minute back and forth she came up with this.
EFFECTIVE SEPTEMBER 1, T-MOBILE IN ORDER TO BE MORE IN LINE WITH ITS COMPETITORS, HAS SHORTENED ALL DUES DATES BY 4 DAYS.
This 4 days is really a week. My bill was due on the 3rd. Its now due on the 27th = 7 days. [4 business days.]
Hahahaha...
Is this at&t?
No sir it's T-Mobile.
These guys has an encyclopedia size book of lies and alibis.
Sent from my Calculator with Android.
my due dates have not seemed to change.... yet but really it wouldn't make a difference to me. i have easy pay and it just does it for me
tokimaromi said:
my due dates have not seemed to change.... yet but really it wouldn't make a difference to me. i have easy pay and it just does it for me
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Click to collapse
Becareful with any sort of automatic payments...especially when it comes to cellphone companies. =)
I am on "EasyPay" and recently was sent an email notifying me that they would draw from my account 3 days earlier than usual. The funny thing is, the due date stays the same. They are just paying my bill for me 3 days earlier. Thanks!
In business, you collect your A/R's quickly and pay your A/P's slowly. Either they are having a cash crunch at TMO, or they are prettying up their books for someone (making their cash flow look better than it is).
PoisonWolf said:
Becareful with any sort of automatic payments...especially when it comes to cellphone companies. =)
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Click to collapse
i watch them every single month! i'm on my tmobile constantly haha. i missed paying my bill one month and that wasn't fun so easypay is a convenient alternative
---------- Post added at 06:45 PM ---------- Previous post was at 06:42 PM ----------
hoopduke said:
I am on "EasyPay" and recently was sent an email notifying me that they would draw from my account 3 days earlier than usual. The funny thing is, the due date stays the same. They are just paying my bill for me 3 days earlier. Thanks!
In business, you collect your A/R's quickly and pay your A/P's slowly. Either they are having a cash crunch at TMO, or they are prettying up their books for someone (making their cash flow look better than it is).
Click to expand...
Click to collapse
oh right, i remember this text now! but just like you stated, my due dates didn't change at all and i don't think it's paying it any earlier for me though but still it wouldn't be an issue for me
dkb218 said:
From the increase in wait times to the total idiots taking calls, T-Mobile is not the worse carrier in the USA.
Checked by bill on-line today. Notice that its not due on the 27 of the month. For the 10 plus years I've been with T, its been the 3rd. Lets call and see what this is about.
First person I speak to must still be developing in the womb cause she could only transfer me to idiot number 2 who goes on to tell me my due date has always been the 27!
-What?
Sir, you due date has always been the 27.
-What? Are you sure?
Puts me on hold.
Sir? Yes, it's always been the 27.
-So, all these bills I have here in front of me saying my due date is the 3rd are figments of my imagination?
Sir, your bills do not say the 3rd as a due date. They say the 27.
-What? Wait. Is this AT&T customer service?
No sir, this is T-Mobile.
-No its not. T-Mobile SC has a clue what they are talking about. This is AT&T, right?
No sir, its T-Mobile.
-Transfer me to retentions please.
Sir are you cancelling your...
-Transfer me to rententions.
after a 15 minute wait... Guess the fool thought I would hang up...
Can you tell me why my due dates was changed?
After a 20 minute back and forth she came up with this.
EFFECTIVE SEPTEMBER 1, T-MOBILE IN ORDER TO BE MORE IN LINE WITH ITS COMPETITORS, HAS SHORTENED ALL DUES DATES BY 4 DAYS.
This 4 days is really a week. My bill was due on the 3rd. Its now due on the 27th = 7 days. [4 business days.]
Click to expand...
Click to collapse
+1
I just got the text saying my bill was due the 27th. Makes no difference to me but I did find it odd. I've given up even bothering with Customer Care (read: We don't really give a $h*t)
My due date is the same...
Hello,
I sold over 450 app units, which should be about 400€. I have entered all the banking and tax information that are required for the Dev Center and reached the threshold of 200$. I did not get any money, yet. In the FAQ I read that every publisher is being paid at the end of the month (with a delay of 6 days?). But it's the 7th of August and the Dashboard still says 0.00$.
I am sorry if I misunderstood anything, but I would like to get some money soon.
Thank you
Not really the right place to ask about it. You'd probably do better with Marketplace issues to go to the AppHub forums.
There are other Marketplace devs here, and some might be able to help you, but this site is more devited to homebrew. None of my apps are paid, so I can't help you personally.
I haven't seen any recent Google Play shipping threads, and certainly nothing on this, so hopefully we as a community can track this.
Ordered: 6/30
Shipped: pending by the 9th
Given the price and market (selling unlocked and full price in practically the only market that is nearly-exclusive to subsidies), I'm not expecting heavy sales volume.
jaykresge said:
Ordered: 6/30
Shipped: pending by the 9th
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Click to collapse
Same here with my S4 order. On Wallet site under order status it says "Your purchase is processing." I have not checked if my credit card has been charged yet, but it probably hasn't.
I hope this isn't another Nexus 4 launch day fiasco. If anyone would have their sales channels and inventory sorted out, it's Samsung.
Chahk said:
Same here with my S4 order. On Wallet site under order status it says "Your purchase is processing." I have not checked if my credit card has been charged yet, but it probably hasn't.
I hope this isn't another Nexus 4 launch day fiasco. If anyone would have their sales channels and inventory sorted out, it's Samsung.
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Click to collapse
Doesn't seem like a fiasco. It's just that June 26th was the pre-order date and July 9th seems to be the availability date. There were a few people that claimed to get them, but outside of some media outlets, every user I've seen that claimed to have one ultimately ended up just flashing the GPE ROM on their existing phone. They were lying.
While mine hasn't shipped yet, it seems like they are filtering out now. The real GPEs are hitting users who are posting unboxing videos left and right. This should reduce the number of "reviews" being posted by users claiming to have them, but actually just running a ROM.
Original orders were supposed to ship by this upcoming Tuesday, so it's mostly irrelevant now. Ours should ship tomorrow or Tuesday.
Got my shipping notice last night. Delivery ETA is Friday the 12th.
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
Where did you buy it?
Wow is this for real?????
What exactly did they say? Some people that got their phones at Best Buy were rejected because they submitted the receipt they were given when they picked up their phones (04/21) but they have resubmitted their pre-order receipt along with the pick up receipt (in the same pdf, and circling the date and IMEI). They're still waiting on Samsung's approval though, but personally I don't see why they would not approve.
pego99 said:
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
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Click to collapse
Sounds like you dont know what you are talking about. You dont even need to talk to Samsung to claim your promotion. Go to the site and apply. Done.
The only issue I can see is if you reserved from a third party and the receipt shows the 21st, then you are out of luck. If you preordered from Samsung, you should be good.
I gave the receipt from my best buy order pickup which didn't have any date on it so they emailed me saying order date wasn't clear. Went to Best buy site, went to my order details, printed, saved as PDF and uploaded that. It has order date and pickup date as well as lasts 4 digits of credit card and price total paid as the email also asked for proof of purchase. They replied back saying it will take 2 weeks for review.
pego99 said:
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
Click to expand...
Click to collapse
Best Buy Employee here. Known issue, Please fill out the promo at the new link https://samsungpromotions.com/infinitelyimmersive.html
I applied on line preordered on April 11th and picket up the phone on April 21st.
Got a note from Samsung because I did pick up the phone by April 20th I was ineligible for the GearVR.
Rapazzo same issue at that link must have purchased by april 20 which is impossible lol Sammy is playing games called promotions dept waited 3 hours got a guy who did me a big favor and approved it. Looks like they are trying to get out of the deal by making it very difficult to get.
Rapazzo said:
Best Buy Employee here. Known issue, Please fill out the promo at the new link https://samsungpromotions.com/infinitelyimmersive.html
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Click to collapse
This is crazy that purchase must be made by April 20 not ordered but purchased.
pego99 said:
This is crazy that purchase must be made by April 20 not ordered but purchased.
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Click to collapse
As long as you preordered it before the 20th then you are eligible for the free VR. It doesn't matter that you picked the phone up after the 21st. As long as you submit the receipt from the pre-order then you'll be approved. I had the same problem. I sent the receipt from Best Buy on the 21st and got an email saying that it was not within the purchase period 3/30/2017 to 4/20/2017 and that I had one more opportunity to provide a receipt that showed I purchased between 3/30/2017 to 4/20/2017. So I went onto my Best Buy account under orders and found my preorder purchase I made on 04/01/2017. I sent that and a day later I got approved.
The reason that you get declined right away is because the promo is all automated, the software looks at the receipt looks for a date and if it doesn't see 3/30/2017 to 4/20/2017 it declines it. An actual person does not look at it.
I've participated in every promo that Samsung has had thus far on preordering a phone and getting a Vr, an SD card and a Gear watch. The only problem with getting the promo this time is because every last promo the purchase period was always from when preorder started to 2 weeks after the phone officially came out. I think they did it this way because they wanted more people to buy the phones. But this time around because they are getting record breaking sales they don't have the supply to demand on the gifts. But as long as you preordered you are illegible
I hear ya and I submitted proof of the pre-order on 4.11 and the purchase on 4.21 and they turned me down since I didn't receive by 4.20 !! Called on the phone for 3 hours and they said they approved it. Only time will tell.
I received the same email. First was rejected then got accepted after a review.
Said I was ineligible due to my pickup date.. After chatting with someone on their FB page, they reviewed it once again and allowed me to accept my request.
Taking inspiration from other threads I decided to create one for the Italian orders and relative status.
I would describe the evolution of my order as bizzarre and the support by Google (via chat and phone) useless , if I want to be nice, but almost offensive by some point of view.
I ordered the phone on October 16th and the delivery date I got was between November 6th and 8th.
After a pair of days I see it change to between October 31st and November 2nd.
This monday (Oct. 29th) they charge the credit card and I suppose they are about to ship the order but the next day the status change to "Your delivery was delayed. We're working to get it to you soon and will email you when it's on its way."
This happened without a mail about it and no other warning. I just knew it because I was giving a check to the order page time by time during the day.
This is the first wrong thing.
At that point I tried to contact Google customer care via chat and I got some ridiculous response, like:
Me - "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Google CS - "Did you receive a mail with the tracking number?"
Me - "Obviously not otherwise I wouldn't say "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Me - "The initial estimate delivery date was between October 31st and November 2nd but it's not yet shipped and looks like there is some delay"
Google CS - "I checked and the estimate delivery date is between October 31st and November 2nd"
Me - "Yes I know and I was the first saying it"
Google CS- "Sadly we are not able to have update about the order shipping"
Me - "Well you are kind but if you cannot even provide this information why to contact you? I mean you just are reading what I can read from the website"
These are just some examples but the feeling was that try to contact Google Customer Service was totally useless and in some occasion looks like they didn't even read what I typed and just replied with some basic copy and paste standard sentences.
Then I contacted the Google Customer Service via phone and in the few words I can say that the feedback is almost the same. The guy said he keep on seeing estimate delivery within November 2nd and I just have to wait and I cannot do anything, even if nothing has been shipped yet and it's almost impossible to deliver within tomorrow. Nothing to do: they see November 2nd and there is nothing you can say or do even if is clearly impossible and they are late - as Google wrote in my order page.
If I do not receive anything within tomorrow I can contact them again.
This customer-not-support has been the second wrong thing.
Now no one knows anything. I cannot cancel my order (and I do not want to), they already took the money and no one is able to tell me why they didn't ship and when they are gonna do it. Seeing the attitude and the modus operandi of the customer service and Google itself no one can forbid me to think that this situation might evolve in a loop where money is taken, things do not ship and no one can provide any information. For days? Weeks? I know I'm pushing and is a provocation but...based on this would you bet it would be impossible?
I really love Google and I always supported it but I am really disappointed by the way they are managing this: from the delivery dates dance, passing to the money/shipping process, finishing with the customer service. About the last one I am not complaining about the people (well about a pair of them yes...) but mainly about the fact that is really a waste of time to interact with them because they just tell you what you can actually see on the order page.
Sadly even if Apple became more "mass market" looks like they still have another level by this point of view and you can't immagine how piss me off saying it. I hope to be surprised and I hope the experience and time will change my idea about this but by now there are no elements to do it.
I know we're not talking about matters of life and death but this is a cellphone forum so I find proper to comment here also because I've seen I'm not the only one.
Last but not least I would like to remind that we're not talking about spending some cents but a good amount of money and usually "I do not scratch it from the walls" as we say here...
Sorry to read about your experience. Hope the phone ships soon and/or arrives after the holiday or next week.
I live in Roma and now have an expected date of arrivel between 10 - 12 dic. One can only hope this has some semblence of reality.
Knight77 said:
Taking inspiration from other threads I decided to create one for the Italian orders and relative status.
I would describe the evolution of my order as bizzarre and the support by Google (via chat and phone) useless , if I want to be nice, but almost offensive by some point of view.
I ordered the phone on October 16th and the delivery date I got was between November 6th and 8th.
After a pair of days I see it change to between October 31st and November 2nd.
This monday (Oct. 29th) they charge the credit card and I suppose they are about to ship the order but the next day the status change to "Your delivery was delayed. We're working to get it to you soon and will email you when it's on its way."
This happened without a mail about it and no other warning. I just knew it because I was giving a check to the order page time by time during the day.
This is the first wrong thing.
At that point I tried to contact Google customer care via chat and I got some ridiculous response, like:
Me - "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Google CS - "Did you receive a mail with the tracking number?"
Me - "Obviously not otherwise I wouldn't say "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Me - "The initial estimate delivery date was between October 31st and November 2nd but it's not yet shipped and looks like there is some delay"
Google CS - "I checked and the estimate delivery date is between October 31st and November 2nd"
Me - "Yes I know and I was the first saying it"
Google CS- "Sadly we are not able to have update about the order shipping"
Me - "Well you are kind but if you cannot even provide this information why to contact you? I mean you just are reading what I can read from the website"
These are just some examples but the feeling was that try to contact Google Customer Service was totally useless and in some occasion looks like they didn't even read what I typed and just replied with some basic copy and paste standard sentences.
Then I contacted the Google Customer Service via phone and in the few words I can say that the feedback is almost the same. The guy said he keep on seeing estimate delivery within November 2nd and I just have to wait and I cannot do anything, even if nothing has been shipped yet and it's almost impossible to deliver within tomorrow. Nothing to do: they see November 2nd and there is nothing you can say or do even if is clearly impossible and they are late - as Google wrote in my order page.
If I do not receive anything within tomorrow I can contact them again.
This customer-not-support has been the second wrong thing.
Now no one knows anything. I cannot cancel my order (and I do not want to), they already took the money and no one is able to tell me why they didn't ship and when they are gonna do it. Seeing the attitude and the modus operandi of the customer service and Google itself no one can forbid me to think that this situation might evolve in a loop where money is taken, things do not ship and no one can provide any information. For days? Weeks? I know I'm pushing and is a provocation but...based on this would you bet it would be impossible?
I really love Google and I always supported it but I am really disappointed by the way they are managing this: from the delivery dates dance, passing to the money/shipping process, finishing with the customer service. About the last one I am not complaining about the people (well about a pair of them yes...) but mainly about the fact that is really a waste of time to interact with them because they just tell you what you can actually see on the order page.
Sadly even if Apple became more "mass market" looks like they still have another level by this point of view and you can't immagine how piss me off saying it. I hope to be surprised and I hope the experience and time will change my idea about this but by now there are no elements to do it.
I know we're not talking about matters of life and death but this is a cellphone forum so I find proper to comment here also because I've seen I'm not the only one.
Last but not least I would like to remind that we're not talking about spending some cents but a good amount of money and usually "I do not scratch it from the walls" as we say here...
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Click to collapse
Yesterday night I received the mail confirming that they finally shipped, obviously it won't be delivered today as confirmed by the customer service but at least something moved on. The case it's still in the limbo...