So I am pretty screwed by big red here.
My S3 started randomly turning itself off yesterday for no reason.
Let me rewind, and tell you that TWO MONTHS AGO I dropped this phone, and the screen was shattered.
THERE WERE ZERO ISSUES FOR TWO MONTHS.
Yesterday, I called VZW and told them that this happened and that this was a random reboot problem unrelated to the broken screen.
Was told that the phone would still be considered a broken return, not under software warranty.
I have a hardware warranty, but not the money to pay $100 for the deductible.
Today the phone began to boot loop for no reason after one of these random shut downs, and the shut downs are getting worse.
I have read that some of these devices had a memory problem that samsung would honor under warranty, but verizon is clueless to this i suppose.
any ideas?
if you send a phone with a shattered screen to Verizon you're being charged for a damaged device. period.
you could contact Samsung directly if you think the issues are unrelated.
Sent from my SCH-I535 using xda app-developers app
Related
hey guys,
i went to the warranty center today to get my cappy swapped. Bought this phone when it first came out. After five random shutdowns in 2 days, i went to the warranty center to get it replaced. i told them that i was experiencing MANY random shutdowns and the GPS problems and they flat out rejected me saying that if they can't repeat it than i can't get it swapped. I got home and just my luck, it rebooted again. is there anyway to force that "! android" screen? Im betting my money that if i could get that to happen i could go there and demand a replacement. A fast answer would be appreciated.
btw, my phones not rooted, and if possible, i would like to keep it that way (ironically, for warranty purposes)
You could use odin to flash stock and pull the plug in the middle. I can confirm that it can produce the result you seek! I dropped mine in the middle of a flash and boom.
bambamboom said:
hey guys,
i went to the warranty center today to get my cappy swapped. Bought this phone when it first came out. After five random shutdowns in 2 days, i went to the warranty center to get it replaced. i told them that i was experiencing MANY random shutdowns and the GPS problems and they flat out rejected me saying that if they can't repeat it than i can't get it swapped. I got home and just my luck, it rebooted again. is there anyway to force that "! android" screen? Im betting my money that if i could get that to happen i could go there and demand a replacement. A fast answer would be appreciated.
btw, my phones not rooted, and if possible, i would like to keep it that way (ironically, for warranty purposes)
Click to expand...
Click to collapse
They can't reject your request for a replacement it is under the warranty and whatever you find defective in the phone you have the right to replace it. It's not like they are giving you a brand new phone. Of course they cannot reproduce the problem because it happens randomly. If I wore you I would call the customer service and complain about what happen I bet they will give you something for your trouble because you and ATT know that the shut down and the gps issue is widely known.
Sent from my Nexus One using XDA App
Hello everyone!
So I bought the Nexus 5 about 2 months ago and it occasionally would hang and I would need to force reboot it. I found out Slimkat was very stable and fast so I flashed that almost immediately. I had absolutely no problems until after the 4.4.3 update, which quite literally, a few days after, my phone emitted an odd noise (almost like the N64/NES freeze noise) and shut off. It would refuse to reboot. I contacted my carrier and they told me it'd be 150 to replace it. I decided to try and fix it.
I used a toolkit to put everything stock on the phone.
Now, I'm running 4.4.2 OTA. I'm still having frequent crashes with the same noise. After a crash it takes anywhere from 5-20 minutes for the phone to actually boot.
It essentially boots, shows the Google screen and freezes there or just completely goes black.
Or, it goes into the bootanimation and freezes or goes black.
I finally got a logcat though and have two separate lists. The errors and the whole logcat.
Error log: http://pastebin.com/ZTwJXntG
Full logcat: http://pastebin.com/2DNy99b2
If anyone could provide insight and possibly a way to fix this, it would be very appreciated. I don't have 150 dollars to fix this right now lol
Why would it cost $150 to replace it? It should be covered under warranty with Google/LG, not your carrier.
Pirateghost said:
Why would it cost $150 to replace it? It should be covered under warranty with Google/LG, not your carrier.
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Click to collapse
I bought it from my carrier and have insurance. I work in an industrial setting and my screen cracked, so they require it to go through the insurance which has a 150$ deductible. I doubt my warranty will cover a hardware/software fault with a cracked screen.
No one has any idea?
your logs dont tell me much, its just a plain logcat. what would be helpful for me is a last_kmsg. you would grab one of these AFTER it shutdown by itself or reboots. at least it would show why exactly it shut down or rebooted.
So, my old tablet had the Y1 battery, and today i got the replacement. Unfortunately it did not respond to power on, screen remained totally black. Tried to hold it for nearly two minutes, but still nothing happened. Left it on charger for 30 minutes or so, and charging light was green. Nothing happened still when trying to turn on.
Contacted Nvidia support and they told me to do the same as i already did. Still did not work....
Was told to fill out RMA form, but since i live in Norway i have to pay 25% customs tax each time a new tablet is sent to me.
Annoying, at least. Any suggestions on what to do?
My replacement received a kill signal it seems. It was working then one day rebooted, went through boot process to a black screen, and then stopped powering on. I tried the recall number they were dumb and told me to file a warranty RMA, eventually they took my info for a manger but I never received a call back. I filled out the customer support form with nvidia and they sent me a canned response about how to reset the tablet. Eventually I escalated and asked some higher ups at nvidia to get me in touch with someone who could look into why a tablet accidentally received a kill signal, before other customers have the same issue. Two days later I have a new tablet in my hands. A RMA is probably all you can hope for at this point.
There have been a few "RMA replacement accidentally killed" reports.
When I get my replacement, I'll be flashing the nomoreota kill switch killer first thing onto the new tablet before letting it onto my the network so it never has a chance to be screwed up.
Marc
rhpot1991 said:
My replacement received a kill signal it seems. It was working then one day rebooted, went through boot process to a black screen, and then stopped powering on. I tried the recall number they were dumb and told me to file a warranty RMA, eventually they took my info for a manger but I never received a call back. I filled out the customer support form with nvidia and they sent me a canned response about how to reset the tablet. Eventually I escalated and asked some higher ups at nvidia to get me in touch with someone who could look into why a tablet accidentally received a kill signal, before other customers have the same issue. Two days later I have a new tablet in my hands. A RMA is probably all you can hope for at this point.
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Click to collapse
Well, my replacement did not receive a kill signal since it did not boot at all. The screen shows no sign of getting power. The tablet was completely dead from the beginning.
So just to preface all this, the phone is probably toast, I got it the day it came out and I've done all the common sense things to get it up and running. I replaced the battery with a fully charged one (complements of LG) and tried to turn it back on. It gets to the LG screen, and sometimes the ATT symbol shows up, but no longer to the home sreen. After I've seen the LG screen, I can no longer do anything. I can however remove and reinsert the battery and begin the cycle anew. So has this happened for anyone else?
After a few minutes of brainlessly attempting to resurrect the device, it now consistently gets to the ATT screen. The problem is that the ATT animation only goes for a few frames and then stops. The blue led flashes slowly, and then nothing (or perhaps another LG screen).
Are you even able to get to the factory reset screen? because I'm having the exact same issue and I can't even get there.
I bought the phone in June and it's been working great until today. I was just using the phone as normal for hangouts when it froze on me. Obviously, I removed the battery and now it's stuck in the same loop that you have described where I have to remove the battery just to get to the LG logo screen upon booting.
Should I contact AT&T support or LG support for this?
---------- Post added at 08:25 PM ---------- Previous post was at 08:08 PM ----------
Seems the only fix is RMA
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Same thing happened to me:
http://forum.xda-developers.com/att-g4/general/lg-g4-stuck-bootloop-rma-solution-t3279690
I'm pretty sure you have one of the 1.0 devices. This is a common problem among the first batch of G4s made before October 2015. You can check the hardware revision number by removing the battery. If it says H/R 1.0, your phone is useless now, something to do with the motherboard. Contact LG and demand a replacement, they know about the problem. It has happened to a lot of users.
I had this exact thing happen to me about a month ago. Also a day 1 phone. Took it into ATT to see what's up. They couldn't do anything since I don't have insurance. But they did suggest doing an RMA on the LG site for repair since the phone has a 1 year manufacturer warranty for parts. So I did that and LG fixed the phone and sent it back. Turn around time was like 2 weeks. RMA process was done online. https://www.lg.com/us/support/repair-service/schedule-repair. Best of luck
Today I was in the middle of typing up a Google+ post when my phone started vibrating and wouldn't stop. Realized it was completely frozen so I pulled the battery. At first t wouldn't boot then it booted up fine and I was like "thank god". Went to plug it in and I'm back at the boot screen. Tried my other fully charged battery and Best I could get was to the death star and that's when graphics got distorted then it rebooted and now its hard bricked won't even turn on. Got mine a day before at&ts launch on June 4, really thought by now the motherboard issue was all hype. So why would you have to go through LG and not just get a refurb swap through at&t? As long as there's no visible physical damage shouldn't be an issue I would think
Sent from my SHIELD Tablet K1 using Tapatalk
so yeah AT&T is sending me a replacement, no drama. Not sure what insurance has to do with anything
So my wife was using her phone today and then the screen went black. The phone itself seems to be on as I can feel it vibrate when I try to hard reset it, but no display.
Phone has never been dropped and only about 6 months old. Any ideas? I'm scheduled to swing by UbreakIFix it tomorrow for them to take a look since its under warranty.
It be WIA... display failure have been happening with this model.
blackhawk said:
It be WIA... display failure have been happening with this model.
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Click to collapse
Ugh. I took it over to the local ubreakifix and they fixed it (and billed samsung) since it was still under warranty. Looks like it would have been $260 if I had to pay for it.
This happened to me back in June. AT&T was quick with a warranty replacement. Fairly well known issue with this model, as blackhawk said.
Exact same thing happened to me yesterday. Phone was fine when I put it on the charger and went to bed. Woke up to no screen. Had to use power button to turn off my alarm. Soft reset it multiple times with no change.
Luckily had a ubreakifix right up the road and they got it replaced in about 3 hours, free of course. My phone is not even 7 months old yet. Told me as soon as I brought it in that it's been a known issue with this model. Smh.