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Help dealing with sprint on faulty phone.

Hey Guys,
So my phones has an issue, whenever im using the keyboard and typing out an email or texting or whatever, the phone will randomly shut off. It then either boots up after about 5 seconds, or I have to do a battery pull. Last night I had it sitting there and it shut off, and didn't turn on, nor did it even show a charging indicator when plugged in, or even turn on. I pulled the battery, let it sit for 30 mins, and then got it to turn on. So far it did a shut down and reboot once when I was typing an email. I have been running it stock,no root, and have been experiencing this for about 2 weeks now. I took it to sprint, 1st time around, they "re-imaged" the phone, and then ran a "diagnostic" on it, handed it back and told me that ought to do the trick, which I knew was not going to be the case. But fine, ill play the game. Sure enough, that evening same issue. So 2 days later, took it to sprint again. Again, re-image. I told them their fix didn't work the first time around, and was told that I needed to bring the phone in when it had the problem, since they were unable to reproduce it. Obviously this is something that I can't just make happen on command. So..what should I do next? I am well past my 30 days, and honestly I just want to walk in and get a new phone, and not have to do some real dumb crap and toss the phone in water and then do insurance, it would end up costing me $100 at least. I did get the phone from bestbuy, and I think it has black tie insurance, although I don't know if that would be anymore or less helpful than the sprint genius techs...recommendations?
Thanks,
MJ

Get your replacement phone. Don't put up with their crap, tell them how it is. Be a douche if you have too
^ Shift Faced

It's kinda like when Sprint misbilled me for months and refused to correct further than 60 days back. Said "their system wouldn't allow it". I made it known I cared zilch for their system and what it could or couldn't do and after an hour on the phone and 4 "supervisors" they figured out a way.
The key is to be firm and insistant but not to curse or name call. Don't give em an excuse to hang up on you. Your phone is borked and they need to replace it. You're not demanding anything extraordinary just for them to hold up their end of the bargain.
^ Shift Faced

It couldn't hurt to check with best buy and if they won't replace it go to sprint tell them you need a replacement and don't leave till they give it to you. You pay them for a service and they don't have a right to tell you no. Or just sit there and mess with the phone untill it messes up and show them.
Sent from my PG06100 using XDA App

Resolved.
So after my second trip to the tech support folk, I finally had time to call customer service, got transferred to their advanced technical guys who spoke to me for about a minute, and then transferred me to a manager, they initially suggested I go through assurion and sprint would bill me the $100 on my next bill, and I calmly suggested that since the phone was still under manufacturers warranty, that I should not have to pay a cent, after putting me on hold to escalate again, I was told I would be sent a new phone. All said it took two 45 mins trips to sprint service center, and another hour on the phone, but it's taken care of. My only complaint is that they do a better job of training their techs...example, if a software\hard reset was performed, and the customer comes back still having issues, and the phone shows no signs of abuse etc, don't do yet another hard reset and tell them to come back when the issue arises\can be replicated on demand, the customer has nothing to gain by lying about their device being broken, especially if they just want the same exact phone as a replacement. My losses, time, and about a dozen or so emails I lost b\c the phone shutoff while I was composing them.

I completely agree with you on the running around and wasted time aspect and "why would I be coming in if my phone didn't have an issue" and the tech bandaiding a problem. What I usually will do is sit down at the store and run through a routine that know usually causes a problem so I can walk up and show them that the problem isn't fixed and then they can't back out of getting a new phone for me...sometimes you just have to be an ass like that and show them whos boss. I'm paying for a service, at least let me have a phone that I can use on it reliably.
Sent from my PG06100 using XDA App

I left my phone for an hour ( even though it didn't appear that they did anything). Before I left, I showed them with an app called "touch test" that my touchscreen has issues, and showed them how it didn't swipe right. They said "maybe it's just that app, and showed me that if I swiped in a working part of the screen swiping would work (really?). When I came back after the hour and showed them how angry birds wasn't working... they did everything to get it to work despite the problem. I showed them how angry birds on their in store shift didn't have the problem that mine did. They played angry birds for about 10 minutes trying to make it look the same on my shift as their store's shift. I think that the whole time they were hoping that my phone would snap out of it momentarily so they could send me home. Finally, like 1.5 hours later, they ordered me a freaking refurb.
Sent from my PG06100 using XDA App

A700 Touch Stops Responding

So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.

They fixed it...So they say.
So, I sent the device back and monitored the status on the support site. Took 2 days to get there. 1 day later the status changed to resolved. I was supposed to get a follow up email with a tracking number but no dice. I looked it up and it listed resolved but no tracking number so I called. The guy was a tool from an India call center. He was hard to understand and it seemed like he didn't understand what I was asking. I got the tracking number after asking about 5 times. Then I asked if they found what was the matter with it. His response was, "It was a problem with the digitizer so they reset the software." So I asked if it a hardware problem and he said, "No" I asked to clarify if it was a problem with the digitizer hardware and or the OS and he said, "no, we reset the software." So, I hope I get back a working device that isn't going to crap out. It is scheduled to get here on Monday.
Wish me luck. I'll post my findings... Things were SOLID with the A500, I hope they didn't just screw this product up. I like my A500
cipmd said:
So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.
Click to expand...
Click to collapse

Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?

cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Holy cr*p, why doesn't Acer just send you a new device? It's a lot faster, easier, customer-friendly and probably much cheaper.
The update is probably JB, which changes (fixes) the touch response. But since Acer replaced the whole motherboard and LCD (why not the friggin' touchscreen itself?), it should be nothing to worry about updating. Some people (US peeps mainly) are having trouble with the update yeah, but it should go well and if it doesn't, the tablet will (or should ) revert to the state before updating.
Good luck.

cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Well Mate, I have a 701. Long story, but it's my second 701. First was bricked due to a faulty CWM recovery.
As with all reported issues with ICS (initial build) touch screen will "lag" at certain times. Not totally unresponsive, but required 2 or 3 times selecting an icon for example. This I saw myself on occasion. So you were not seeing things
With the JB update, it seems these issues have mostly been fixed. I was prompted as soon as I started (my second tab), but waited till I filled out the Wizard. And checked to make sure things were normal. Then I did the update to JB.
Also know this, some icons in apps, require you to touch the point, in a slightly "offcenter manner". Like the refresh button on the Acer weather widget. Not sure if this is a widget/app programming error in the widget itself, or is caused by the 70x digitizer. Doesn't do it with all apps though.
Go for the update.
MD

Anyone have their T-Mobile G5 completely die on them?

My phone was at about 26% battery left... Next thing I know I try turning it on after watching a half hour of TV and get no response. Removed/re-seated battery, tried booting into recovery, kept the power cord plugged in for a half hour thinking it was a dead battery.. No luck.... It just wont turn on! Completely stock.. No abuse,drops,spills whatsoever..
Any tips on what else I could try save for taking it back to the store to get it replaced?
Thanks.

Mine wouldn't turn on when I unboxed it. I plugged it in for an hour but never saw any lights or led or acknowledgment of charging then I pushed up and down volume and it turned on. I thought it was dead

Interesting... I left it plugged in overnight..Booted right up but it shutdown right away.. Maybe a bad battery...I guess it's going back today.

I've had my phone up and going for about 3 days now and haven't had a problem since taking it out the box.

No problem here
Sent from my LG-H830 using XDA-Developers mobile app

Mine got progressively worse. It started with the lock button not locking the first try then the second and then the third. Then the fingerprint scanner went. And then the power button/ lock button completely went. I sent it back to T-Mobile and they sent me a new device. It did however cost me some money like $5 or $10.

So if you got insurance it's 5 dollar processing u can call 611 and they can send it out like the guy above me said If u don't have insurance T-Mobile can process the warranty extchange for 20$ through lg or u can do it or self through lg for free but if your in 14 days it's free through the store

yeah 5 or 20 bucks to tmobile, 150 to asurion lol

I bought mine from a wholeseller and brand new and it just died completely for no reason at all. Nothing powered it on.
Sent from my LG-H820 using XDA-Developers mobile app

Sadly, I had this happen to me back in May. Spent the day taking pictures and got back home to place it on the charger. After an hour or so, when to use the phone and it locked up. Had to do a battery pull and could never get it to start again. Ended up calling T-Mo tech support even though I didn't have insurance on it and was past 30 days, they still shipped a new one out. Made sure to put insurance on just in case it happened again.

My power button died during my recent Europe trip.
It started displaying the power menu (like the power button was being held down) several times in a row, and using it as a screen-off button became more and more erratic.
Finally the button stopped working at all. I pulled battery, even tried a factory reset. By some miracle I was able to press the button just right, and it came back on.
Thank goodness for double-tap, otherwise I wouldn't have been able to keep taking photos of my trip!
Rather than deal with T-Mobile and (no) insurance, I just submitted a repair report and Fedex'd it directly to LG (free shipping). I'm currently on my old Samsung Galaxy S4 that I unlocked from Sprint.
Right before I sent it in, I pulled the battery again and was able to get the button to respond about 3 out of 10 presses. I didn't want to risk this on my trip, and this is obviously not acceptable, so I boxed it up- hopefully they are able to recreate the problem and not pass it back to me with no repair/replacement (don't want to be the guy whose car only makes noises when the mechanic's listening).
Hopefully this is a hardware problem that LG can recognize and diagnose for a more robust device, like the boot-loop epidemic on the G4.
Other than that, I love this thing! Great photos during my trip. The wide-angle and long-exposures are my favorite.

LG G5 T-Mobile Won't Turn On

My wife's phone randomly turned off yesterday and we just ignored it. Today, it would randomly restart and/or turn off at least 3 times the whole day. When we have it plugged in to charger, it would randomly turn off and restart. Then we have to pull the battery out to turn the phone on. But now, the phone won't even turn on anymore. I have a G5 (w/ Verizon) and we tried swapping the battery packs and her phone won't turn on. Just to be sure, I plugged her battery to my phone and it started, though it displayed a "Module not compatible with Verizon"
Anyone else running into similar issues?

Yes. Today I had about 30 app updates to do in Google Play. I set it to update all while here at work, put it in my pocket, and went to take care of some tasks here in the building. The next time I pulled it out about an hour after that, I noticed the phone was off. It wasn't hot or overheating, and the power button doesn't respond regardless of how long I hold it in. Recovery mode also doesn't start up. I removed/reinserted the battery multiple times to no avail.

My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.

DarkMage619 said:
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
Click to expand...
Click to collapse
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?

I'm in the UK on EE and I've also had this problem with both my original LG G5 and the replacement. The phone display would randomly disappear then it would be impossible to switch it back on using the power button and recovery mode didn't work either. The only way to make it work again was to plug it into the charger.
Luckily I was within the 14 days and have returned them both. The second is awaiting assessment by their engineers but I've lost faith and am going with the Samsung Galaxy S7 instead.

woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
I called T-Mobile and told them my phone was dead. Saying it was dead allowed me to avoid all the tech support questions and they sent me a new phone with 2 day shipping. I was surprised how quickly they sent the new phone to me. I don't think there is any way they will give you a full refund if you are outside of the 14 day window but you are still well within the warranty period so I would keep bugging them till you get a phone you are fully satisfied with.
In addition you can use the LG backup app to save all apps and the associated data. After everything is backed up wipe the phone that way you keep your data with you on an SD card. I couldn't wipe the data off my dead phone but I doubt it could be retrieved anyway.

woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
if you call t mobile and tell them about yiur problem they will send you a new one try it
Sent from my SM-G935T using XDA-Developers mobile app

Question Screen Dead?

So my wife was using her phone today and then the screen went black. The phone itself seems to be on as I can feel it vibrate when I try to hard reset it, but no display.
Phone has never been dropped and only about 6 months old. Any ideas? I'm scheduled to swing by UbreakIFix it tomorrow for them to take a look since its under warranty.

It be WIA... display failure have been happening with this model.

blackhawk said:
It be WIA... display failure have been happening with this model.
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Click to collapse
Ugh. I took it over to the local ubreakifix and they fixed it (and billed samsung) since it was still under warranty. Looks like it would have been $260 if I had to pay for it.

This happened to me back in June. AT&T was quick with a warranty replacement. Fairly well known issue with this model, as blackhawk said.

Exact same thing happened to me yesterday. Phone was fine when I put it on the charger and went to bed. Woke up to no screen. Had to use power button to turn off my alarm. Soft reset it multiple times with no change.
Luckily had a ubreakifix right up the road and they got it replaced in about 3 hours, free of course. My phone is not even 7 months old yet. Told me as soon as I brought it in that it's been a known issue with this model. Smh.