Hi,
My son got a hold of my HTC One X and decided to throw it into the bath. Basically the screen was black and the only sign of power was the BACK and HOME light where lit, but not the RECENT.
I took it apart and let it dry the best I could but unfortunately I ripped one of the ribbons near the top of the mobile.
I have attached photos.
1) Is my phone completely screwed or is there a way I can fix this?
2) The ribbon I ripped can it be easily replaced?
3) The lights from the pictures appear instantly when I plug in the battery and stay on sometimes flickering now and again. The back of the phone also becomes extremely warm.
All help is greatly appreciated and I hope I can fix this phone as I still have 12 months contract on it
Thanks.
It's hard to tell what ribbon cable you ripped from that picture. I'll check my One X at home to see what cable that is when I get home but realistically, you'll have to replace the part to the ribbon cable that you tore as you can't just mend those cables. And there's a really high chance you'll need to replace that motherboard from water damage. It's probably cheaper to buy a new phone.
Sent from my One X using xda app-developers app
Its just because there was power with the lights I thought there might be hope.
The fact the back part is getting extremely hot when the battery is connected could that be a faulty battery?
If worst case scenario is the phone is broke how much should I sell it on for parts?
Rowan88 said:
If worst case scenario is the phone is broke how much should I sell it on for parts?
Click to expand...
Click to collapse
If it's been submerged like that even the parts probably have very little value....
If it happened in your house maybe your home insurance could cover it? might be worth checking the policy.
Rowan88 said:
Its just because there was power with the lights I thought there might be hope.
The fact the back part is getting extremely hot when the battery is connected could that be a faulty battery?
If worst case scenario is the phone is broke how much should I sell it on for parts?
Click to expand...
Click to collapse
Sorry to say but it's not worth fixing or selling. I'd look into that insurance if you've got a home insurance policy.
That cable appears to go to the screen so you'd be looking at replacing the entire unit if you were to try and fix it.
I was looking around for parts last night and I found this:
http://www.etradesupply.com/htc/android-models/htc-one-x.html
Would it be one of the top 4 items I would need?
The best I have it just now is when I plug just the motherboard into the battery it sits with the 2 out of 3 lights on.
I still have 12 months on the contract and the phone is worth around £400 so I don't mind spending up to £100 to fix it.
Also, I tried plugging just the motherboard into my usb port on my laptop but the phone won't detect, the motherboard heats up but nothing shows on the computer.
Is there anyway I can retrieve the photos/videos from it?
Rowan88 said:
I was looking around for parts last night and I found this:
http://www.etradesupply.com/htc/android-models/htc-one-x.html
Would it be one of the top 4 items I would need?
The best I have it just now is when I plug just the motherboard into the battery it sits with the 2 out of 3 lights on.
I still have 12 months on the contract and the phone is worth around £400 so I don't mind spending up to £100 to fix it.
Also, I tried plugging just the motherboard into my usb port on my laptop but the phone won't detect, the motherboard heats up but nothing shows on the computer.
Is there anyway I can retrieve the photos/videos from it?
Click to expand...
Click to collapse
It would cost you over £200 to fix it. Would be cheaper to buy a nexus 4. Or a used phone if you're into that.
That motherboard is dead. It would cost hundreds of £ again to retrieve the data on there you'd have to get a data recovery specialist. Their fee can range from hundreds to thousands depending on how difficult it is to retrieve the data.
Sent from my One X using xda app-developers app
Ok thanks for your help.
I will put it on Ebay as I seen some selling for parts etc.. try and get something for it, then just pick up a cheap phone to see out my days of this contract.
I seen a lot of good reviews on a product called "Reviveaphone" which is a bag of solution that clears the minerals causing harm to the motherboard etc.
Does anyone know if they are legit products or had any success with them?
Rowan88 said:
I seen a lot of good reviews on a product called "Reviveaphone" which is a bag of solution that clears the minerals causing harm to the motherboard etc.
Does anyone know if they are legit products or had any success with them?
Click to expand...
Click to collapse
This is directly quoted from their website. I think that maybe if you hadn't turned your phone on, your chances would be a lot higher. At least according to them.
WHAT NOT TO DO IF YOUR PHONE IS WET!
Do NOT turn your phone on at any time
Do NOT put it on the radiator
Do NOT attempt to charge your phone
Do NOT dry with a hair dryer
johnwayne007 said:
This is directly quoted from their website. I think that maybe if you hadn't turned your phone on, your chances would be a lot higher. At least according to them.
WHAT NOT TO DO IF YOUR PHONE IS WET!
Do NOT turn your phone on at any time
Do NOT put it on the radiator
Do NOT attempt to charge your phone
Do NOT dry with a hair dryer
Click to expand...
Click to collapse
I took the phone apart and dryed it completely before I tried turning it back on.
Also, bit off topic but do you know if you unlock a phone during its contract does it effect terms and conditions?
The cable you tore goes to the digitizer. Unfortunately, you would have to replace both the lcd and digitizer which are fused together.
I would suggest ordering 99% isopropyl alcohol and either cleaning the motherboard using alcohol and toothbrush, or soaking the motherboard in the alcohol. Of course, it might already be completely fried.
Related
I am quite bummed at this situation. If I can't manage to fix it I will be buying a new one (though I might wait for a price drop.) I've had it for over 30 days so no replacement under warranty. In the meantime does anybody have any thoughts on how I might fix it?
EddyHopper said:
I am quite bummed at this situation. If I can't manage to fix it I will be buying a new one (though I might wait for a price drop.) I've had it for over 30 days so no replacement under warranty. In the meantime does anybody have any thoughts on how I might fix it?
Click to expand...
Click to collapse
Well how good are you at taking apart things? The back cover is held on by 4 screws that hide under the little rubber covers in each corner. Then you need to release the clips that help hold the back on with a guitar pick, old credit card, something like that. You may have jarred a connection loose inside, or even broken one.
Does it power on at all (red light on front when plugged in), but just doesn't charge the battery?
jimcpl said:
Does it power on at all (red light on front when plugged in), but just doesn't charge the battery?
Click to expand...
Click to collapse
It powers on fine, and has about 70% charge. I've seen it drop so I know it is not getting a charge (i was hoping it was just the light.)
EddyHopper said:
It powers on fine, and has about 70% charge. I've seen it drop so I know it is not getting a charge (i was hoping it was just the light.)
Click to expand...
Click to collapse
There's a thread here about disassembling the Gtab, with pics. It sounds like hopefully a connector. Maybe look at the pics, to see how the battery, etc. is connected or ask on that thread.
Jim
http://forum.xda-developers.com/showthread.php?t=842354&highlight=breakdown
You're gonna have to re-solder the power connector. There were a few incidents of this mentioned elsewhere.
ok so today a kid my mom babysits got ahold of my HOS and dunked it in the toilet... i caught him in the act and immediately grabbed it and dried it off best i could. it was in the water maybe for 1 second. when i pulled it out it was still on. lock button worked but screen was completely unresponsive. kept trying to unlock the screen but as i said it wasn't responding to me touching it. then it just turned off by itself and wouldn't turn back on at all. the notification light turned on (randomly, not from response to me trying to turn it off or on) and it was yellow and red. not completely one or the other. put it in a bowl of rice for a good 8 or 9 hours. pulled it out and now the notification light is off and still not responding to my attempts to turn it on. plugged it in to charger and no charging light. is there any hope for repairing it? or do i need to just buy a new phone...
not sure if it matters but details never hurt anyone.
s4
liquidsmooth jb rom
s-off
If you dont have any insurance or warranty that covers such damages, I would take it apart and clean/dry each part individually with some tissues and those things you use to clean your ears (no idea what theyre called in english lol).
The odds are the screen is busted though, and will need a replacement.
The first thing you should do is getting the battery unplugged, so the device is completely powerless and let it be powerless for a day or 2.
Obviously, unplugging the battery on the HOS means disassembling the whole device...
j tag is the solution for ur problem..
Sent from my GT-I8150 using XDA Premium HD app
Well, Listen to me, ive had experience.
If you have the know how to break everything apart and clean the corrosion, then you might be lucky. If not, repairmen could do it for you, but with each option you lose warranty. And it is not guaranteed it will work 100%. If it does, then you just have to live with no warranty, if not, the repair centre will change your motherboard, for me that cost 190€.
So you pick.
If i would have known better on my case, i would have let repairmen try and clean it all up for a mere 30€ (if they could have repaired it) and THEN sent the device to offical repair centre when their efforts would have been in vain, cause you know, nevertheless the repairs are not under warranty for water damage.
Goatshocker said:
clean/dry each part individually with some tissues and those things you use to clean your ears (no idea what theyre called in english lol).
Click to expand...
Click to collapse
This will never work since you probably already have corrosion on the motherboard.
hunabku said:
This will never work since you probably already have corrosion on the motherboard.
Click to expand...
Click to collapse
Ive saved 3 laptops by doing that, so it does work. Corrosion doesnt appear THAT fast.
Although reading OPs post again I see it was quite a while ago it happened, so there might be some minor corrosion.
Running a hairdryer across the board can save some bad connections in some cases as well- obviously not heating the board to sh*t, just a quicky.
Hello Guys
A while ago i received my N5 and i really enjoyed it! 2 days, i drop the thing in the toilet. :crying:
Okay so my insurance wont cover it and the phone has dryed in Rice and i followed all the advices that were online.
Tho i couldnt remove the batteri and i know this is a crucial point since the current+water will destroy the circuits.
Now my phone either wont start, or sometimes it will try to boot showing the google logo and then crashing (it cant enter the OS).
Is it worth trying to repair the thing? I dont think it will be a problem for me to change a circuit board og replace another part, but since i dont have any experience with phones i dont know what part i should start with.
The phone costs 580 dollars here in Denmark where i live.
Is it worth it ?
Regards Jesper
You can open it up, get some rubbing alcohol and submerge the board into the rubbing alcohol. Use a soft tooth brush and scrub the board. Usually the board gets corrosion/dirt from the water. Once thoroughly clean put a blow dryer to it (use medium to no heat. DO NOT PUT THE BATTERY IN THE ALCOHOL. ONLY THE BOARD!
I've tried this before and it worked like a charm when my Galaxy Nexus had water damage.
Sent from my Nexus 5 using XDA Premium 4 mobile app
OuncE718 said:
You can open it up, get some rubbing alcohol and submerge the board into the rubbing alcohol. Use a soft tooth brush and scrub the board. Usually the board gets corrosion/dirt from the water. Once thoroughly clean put a blow dryer to it (use medium to no heat. DO NOT PUT THE BATTERY IN THE ALCOHOL. ONLY THE BOARD!
I've tried this before and it worked like a charm when my Galaxy Nexus had water damage.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks ! I will grab a repar kit tomorrow and then try what you suggested! sounds like a good idea.
regards
---------- Post added at 12:18 PM ---------- Previous post was at 12:16 PM ----------
ProfessorJ said:
Thanks ! I will grab a repar kit tomorrow and then try what you suggested! sounds like a good idea.
regards
Click to expand...
Click to collapse
You're welcome. You can watch a few videos on YouTube to see what I mean.
Sent from my Nexus 5 using XDA Premium 4 mobile app
OuncE718 said:
---------- Post added at 12:18 PM ---------- Previous post was at 12:16 PM ----------
You're welcome. You can watch a few videos on YouTube to see what I mean.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Out of curiosity could you link a video? doesnt have to be the N5 Board
ProfessorJ said:
Hello Guys
A while ago i received my N5 and i really enjoyed it! 2 days, i drop the thing in the toilet. :crying:
Okay so my insurance wont cover it and the phone has dryed in Rice and i followed all the advices that were online.
Tho i couldnt remove the batteri and i know this is a crucial point since the current+water will destroy the circuits.
Now my phone either wont start, or sometimes it will try to boot showing the google logo and then crashing (it cant enter the OS).
Is it worth trying to repair the thing? I dont think it will be a problem for me to change a circuit board og replace another part, but since i dont have any experience with phones i dont know what part i should start with.
The phone costs 580 dollars here in Denmark where i live.
Is it worth it ?
Regards Jesper
Click to expand...
Click to collapse
As soon as you dropped it in water you should have turned it off and left it off for days and possibly even took a hairdryer to it or let it sit in front of the heat vent.
Number one mistake is trying to turn it on. If anybody else drops the nexus in water. Because it has no removable battery cover. Rice won't do the trick. It would take way too long and the water would have already rusted the metal components and trashed all the pop connectors. If you drop the phone is water. Quickly take the entire phone apart. Than put all the pieces in rice. That will allow the rice to actually absorb the left over water. YouTube "nexus 5 tear down". Its always a good thing to know how to do this.
Sent from my Nexus 5 using xda app-developers app
I just finished assembling the Nexus again and im a very happy man!
After disasembling the phone i found that the top board was very teared by the water and it was clear how some of the sockets had poor or no connection.
I used pure alchol (Dunno what its called in english) and a small toothbrush to clean the board. I dryed the board with a hair dryer on cold setting to avoid over heating the CPU parts. Now the phone works! and it doesnt look like it has any pearment faults or flaws. Even the display is normal and all my previous settings and the OS was intact. Thanks for the help everybody! and yes the best thing to do is remove the powersource and dry the boards individually if exposed to water
Best regards Jesper
ProfessorJ said:
I just finished assembling the Nexus again and im a very happy man!
After disasembling the phone i found that the top board was very teared by the water and it was clear how some of the sockets had poor or no connection.
I used pure alchol (Dunno what its called in english) and a small toothbrush to clean the board. I dryed the board with a hair dryer on cold setting to avoid over heating the CPU parts. Now the phone works! and it doesnt look like it has any pearment faults or flaws. Even the display is normal and all my previous settings and the OS was intact. Thanks for the help everybody! and yes the best thing to do is remove the powersource and dry the boards individually if exposed to water
Best regards Jesper
Click to expand...
Click to collapse
Bravo!
Sent from my Nexus 5 using xda app-developers app
ProfessorJ said:
I just finished assembling the Nexus again and im a very happy man!
After disasembling the phone i found that the top board was very teared by the water and it was clear how some of the sockets had poor or no connection.
I used pure alchol (Dunno what its called in english) and a small toothbrush to clean the board. I dryed the board with a hair dryer on cold setting to avoid over heating the CPU parts. Now the phone works! and it doesnt look like it has any pearment faults or flaws. Even the display is normal and all my previous settings and the OS was intact. Thanks for the help everybody! and yes the best thing to do is remove the powersource and dry the boards individually if exposed to water
Best regards Jesper
Click to expand...
Click to collapse
I'm glad I could help. Now please help me and hit the thanks button.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Hey guys. I followed the instructions and have gotten my phone to power. Problem is when it goes from the power up screen that say "Google" to the colored balls, the balls freeze and it goes back to "Google" and freezing there. Any ideas on what I can do to get it to boot?
I just need it to boot long enough to retrieve my pictures and this hot chick's number I got right before the phone was dropped in the pool. Thanks.
edit: When I hold Volume Down/Power, I can get it to the bootloader. Anything I can do from here to salvage my stuff? I'm not familiar with bootloader options. Plugged into my computer, I can hear my PC make the noise as though it's connected which typically then leads to the phone's drive being accessible on the computer however it then immediately makes the noise of the phone being disconnected.
I believe I am having the same problem as you. I briefly dropped it into a creek for no more than a few seconds. That was enough to make the display unresponsive to touch. I was able to power down and quickly did so.
Unfortunately I wasn't near any rice immediately (motorcycle) so I put the phone in my mesh jacket in 100F weather and hoped for the best. I left it off at this point. When I got home I turned it back on (stupid I know) and the N5 didn't boot, only stopped at "Google" boot. I powered down the phone and rebooted, this time it worked. A quick checkup showed the external speaker didn't work for Play music, but did work for T-mobile visual voicemail. Also, the earpiece didn't work when I attempted to make calls.
At this point I realize I probably screwed up the phone big time. Once I realized not all components were working I put the phone in a ziplock bag with brown rice new from the store. I guess I'll let it sit for 48 hours and then attempt again. If it doesn't work, I'll attempt taking the phone apart and cleaning each part. And I'm really only going to attempt that because this phone isn't even paid off!!
These phones need to be made tougher! I am losing hope that there's any chance of my phone surviving at this point.
jaymzb0nd said:
Hey guys. I followed the instructions and have gotten my phone to power. Problem is when it goes from the power up screen that say "Google" to the colored balls, the balls freeze and it goes back to "Google" and freezing there. Any ideas on what I can do to get it to boot?
I just need it to boot long enough to retrieve my pictures and this hot chick's number I got right before the phone was dropped in the pool. Thanks.
edit: When I hold Volume Down/Power, I can get it to the bootloader. Anything I can do from here to salvage my stuff? I'm not familiar with bootloader options. Plugged into my computer, I can hear my PC make the noise as though it's connected which typically then leads to the phone's drive being accessible on the computer however it then immediately makes the noise of the phone being disconnected.
Click to expand...
Click to collapse
Nexus 5 Water damaged
OuncE718 said:
You can open it up, get some rubbing alcohol and submerge the board into the rubbing alcohol. Use a soft tooth brush and scrub the board. Usually the board gets corrosion/dirt from the water. Once thoroughly clean put a blow dryer to it (use medium to no heat. DO NOT PUT THE BATTERY IN THE ALCOHOL. ONLY THE BOARD!
I've tried this before and it worked like a charm when my Galaxy Nexus had water damage.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I dropped my nexus 5 in the pool while I was on vacation. When i came home i clean all the parts with rubbing alcohol, my phone worked! A day later i tried again but my phone froze on the start-up screen (with the magical floaty balls) and i haven't been able to turn on my phone since i got it to work. What should i do? is it worth saving? PLEASE HELP!!!:crying::crying::crying:
Nexus 5 Water damaged
Hi guyz,
I need some help, lately my nexus 5 was been water damaged. I immediately follow OuncE718 suggestion but I still experiencing problem. When I press on the phone I can feel the vibration but Google-boot logo will not display and it will only display a white-dim light in the bottom part of the screen. I tried to connect it in a Windows computer it will be recognised as a Nexus 5 phone. Does it mean I had to replace my LCD.?
John
Cheers
tolmike23 said:
Hi guyz,
I need some help, lately my nexus 5 was been water damaged. I immediately follow OuncE718 suggestion but I still experiencing problem. When I press on the phone I can feel the vibration but Google-boot logo will not display and it will only display a white-dim light in the bottom part of the screen. I tried to connect it in a Windows computer it will be recognised as a Nexus 5 phone. Does it mean I had to replace my LCD.?
John
Cheers
Click to expand...
Click to collapse
Who knows what damage did the water do? If the corrosion sets in, your device will be hosed for sure.
It's really a fools errand to fix water damaged phones as no one can be sure the extent of the damage.
If you take it to a service centre, they'll most probably replace the lcd + mobo which will cost a bomb.
- Sent from an IceCold Hammerhead!
vin4yak said:
Who knows what damage did the water do? If the corrosion sets in, your device will be hosed for sure.
It's really a fools errand to fix water damaged phones as no one can be sure the extent of the damage.
If you take it to a service centre, they'll most probably replace the lcd + mobo which will cost a bomb.
- Sent from an IceCold Hammerhead!
Click to expand...
Click to collapse
Thanks vin4yak I probably buy a new LCD as I have no choice it is really a bomb!.
tolmike23 said:
Thanks vin4yak I probably buy a new LCD as I have no choice it is really a bomb!.
Click to expand...
Click to collapse
If you buy a new LCD, how will you know the Motherboard still works? Then what if you have to buy new motherboard?
Cut your losses. Replace the whole phone. Then get insurance
This ^
Spending money on a water damaged device is usually money wasted. Cause there's usually more things wrecked you find out along the way.
Save the money to go towards a new device.
I had the same problem, I used all the methods that I've read with no solution, my last hope is that the battery got damaged, is there a chance that maybe the battery is the problem? I can get a replacement for 20 dollars, but what do you think? thanks
saman0suke1 said:
I had the same problem, I used all the methods that I've read with no solution, my last hope is that the battery got damaged, is there a chance that maybe the battery is the problem? I can get a replacement for 20 dollars, but what do you think? thanks
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=56142150
Around May 2016, I jumped into a pool with my OPO in my pocket. About 10 seconds afterwards I realized what I had done, and pull the phone out of my pocket. The screen wouldn't turn back on, and it started continuously buzzing. Eventually it stopped and I tried to dry it off best I could. Blowing out what water I could and stupidly purchased a bag of rice I kept it submerged in for awhile. Nothing worked of course.
Eventually I took it apart. The battery glue was so sticky, the battery started to distort as I tried to pry it away from the body of the phone. I figured at that point, it was pretty much destroyed. But I took it apart and used some alcohol to clean up some of the parts. At that point I just decided to order a new phone since I already had it for about 2 years anyway.
But now I want to get it working again to recovery some data and images.
I purchased a replacement battery, soaked the main board in alcohol, cleaned up some of the connectors, etc. Reassembled it, and to my surprise it worked again! Well, except the display. But the digitizer still worked, the capacitive buttons worked, and I could hear sound even. Seemingly everything worked but the display. I can even see the backlight come on sometimes but with no actual picture and some noticeable water marks. I was even able to fiddle around with the digitizer, unlock the phone, connect it via USB, and recover some of what I wanted. However, I was hoping to get the display working so I could recover additional data.
So I purchase a screen assembly (display, digitizer, and front body) off ebay. But same problem, I see the backlight come on sometimes, but no picture. I tried cleaning all the contacts again and re-seating them several times to ensure all connections were okay. Still, no picture on the display.
So I thought maybe I could have ended up with a bad display off eBay. So I ordered another. Still the same issue.
What could I do? Is there anything in particular I should try that might help? Is it the daughter board maybe? That might be easy enough to replace.
orificium said:
Around May 2016, I jumped into a pool with my OPO in my pocket. About 10 seconds afterwards I realized what I had done, and pull the phone out of my pocket. The screen wouldn't turn back on, and it started continuously buzzing. Eventually it stopped and I tried to dry it off best I could. Blowing out what water I could and stupidly purchased a bag of rice I kept it submerged in for awhile. Nothing worked of course.
Eventually I took it apart. The battery glue was so sticky, the battery started to distort as I tried to pry it away from the body of the phone. I figured at that point, it was pretty much destroyed. But I took it apart and used some alcohol to clean up some of the parts. At that point I just decided to order a new phone since I already had it for about 2 years anyway.
But now I want to get it working again to recovery some data and images.
I purchased a replacement battery, soaked the main board in alcohol, cleaned up some of the connectors, etc. Reassembled it, and to my surprise it worked again! Well, except the display. But the digitizer still worked, the capacitive buttons worked, and I could hear sound even. Seemingly everything worked but the display. I can even see the backlight come on sometimes but with no actual picture and some noticeable water marks. I was even able to fiddle around with the digitizer, unlock the phone, connect it via USB, and recover some of what I wanted. However, I was hoping to get the display working so I could recover additional data.
So I purchase a screen assembly (display, digitizer, and front body) off ebay. But same problem, I see the backlight come on sometimes, but no picture. I tried cleaning all the contacts again and re-seating them several times to ensure all connections were okay.
What could I do? Is there anything in particular I should try that might help? Is it the daughter board maybe? That might be easy enough to replace.
Click to expand...
Click to collapse
Since the whole thing involves water,there might be several parts which are damaged. I suggest get your device checked from a professional repair shop.
I was hoping I can learn more about what a professional repair shop might do to diagnose the problem.
orificium said:
I was hoping I can learn more about what a professional repair shop might do to diagnose the problem.
Click to expand...
Click to collapse
Do you have multimeter and knowledge of hardware?
Just toss it away after transferring the files.
It's not worth the hassle, trust me.
I repair OnePlus One's everyday and the water-damaged ones take way too much time.
Mr.Ak said:
Do you have multimeter and knowledge of hardware?
Click to expand...
Click to collapse
Yes, I do. I've done many laptop repairs and repaired a few smartphones in the past but never dealt with water damage like this before.
DevSquad said:
Just toss it away after transferring the files.
It's not worth the hassle, trust me.
I repair OnePlus One's everyday and the water-damaged ones take way too much time.
Click to expand...
Click to collapse
Do you have any advice as to what my next steps would be after having tried two replacement screens. Literally everything works on the phone except the screen doesn't light up. Even the digitizer works. Well I can see the backlight come on sometimes, but no pixels. I've cleaned an re-cleaned the connectors many times using 91% isopropyl alcohol.
Is there any particular resistance or continuity I can check that might indicate what component is bad? Information about the pinouts somewhere?
Maybe there's another part of XDA or another forum that goes more in-depth into smartphone repair? If anyone has any recommendations, I'd greatly appreciate it.
This issue is related to the battery, but not the connector issue others are having. About 3 weeks ago I started experiencing erratic wireless charging. Sometimes it would be fine, other times it would just stop for no reason, or not even start charging at all when I put it on the stand discharged. Then wireless charging just completely stopped working. Cord charging always worked fine. After testing different cords and wireless chargers I determined it was the phone. I only take the case off for cleaning, but while testing the phone "bare" on the different chargers I noticed the phone was swollen and the back glass had separated from the frame. So the battery has swollen significantly, pretty much in the middle of the phone. The highest bulge is around the volume-down button. See attached photo. I'm within the one year warranty and purchased at the Google store so after an hour on the phone and several photos sent, they are cross shipping a replacement to me. They say they put a hold on my CC, but it does not appear on my statement online? Express 3-day shipping was included free. I dusted off the old P3XL, updated it to 11 and then restored my latest Google P4XL backup to it. Not real happy with getting a refurb, but what can ya do?
Oh wow. Glad they are replacing it.
As for the hold, some cc companies don't show it active on a statement. Did you verify that your available credit limit dropped?
Sent from my Pixel 4 XL using Tapatalk
When you send your phone in make sure there is no way to have it get more damaged and take pictures the warranty people had me pay for a new phone.
Do you have a magnetic plate on the back of your phone or case? When wireless charging the plate can heat up and cause battery damage mine never swelled but it did eventually stop charging all together. Then google warranty claim told me the phone was too damaged for repair that I had to pay $350 for a new one. Sucks so close the 5 coming out.
I was thinking I should of asked for the phone back for further inspection but I figured there going to return it more damaged and I didn't take pictures before I sent it.
Sent from my Pixel 4 XL using Tapatalk
gjkrisa said:
When you send your phone in make sure there is no way to have it get more damaged and take pictures the warranty people had me pay for a new phone.
Do you have a magnetic plate on the back of your phone or case? When wireless charging the plate can heat up and cause battery damage mine never swelled but it did eventually stop charging all together. Then google warranty claim told me the phone was too damaged for repair that I had to pay $350 for a new one. Sucks so close the 5 coming out.
I was thinking I should of asked for the phone back for further inspection but I figured there going to return it more damaged and I didn't take pictures before I sent it.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
Sounds like maybe you had the other battery problem with the connector. Your point about taking pictures is a good one, especially when trading in one Google phone for another.
No, I haven't used the metal plate with this phone. I changed car mounts to the clamp type starting on the P3XL. Maybe Google has changed protocols recently, but during the long discussion they had me take many pictures of the phone including front and rear glass, camera, etc. to prove there was no damage. Then they wanted close-ups of the back glass separation before "elevating" my case to the next tier.