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I've had my Sensation for a week or so now... rebooted it earlier on, and now it's totally dead. Won't power up, won't charge, or anything.
Any recommendations of anything to try that I might not have tried? I've got a good background in this kind of technology, so I've tried the usual stuff - battery removal, leaving plugged in, holding buttons for longer etc...
Is there a trick that anyone's found?
If not, should I go back to '3' to replace it... or should I go to HTC and see if they'll replace with a nice S-OFF unit??
Thoughts please?
volume down and power button together and see if you can get recovery screen up and do a factory reset
Hi Gavin
Sadly it needs something more than that - that was the first thing I tried, thinking it might be software related.
Even tried leaving the battery out overnight before trying again, that didn't work.
What I have found, now, is that if I plug in the charger FIRST, and THEN connect the battery, I get an orange LED. I thought this might mean it is charging, but no, because when I unplug the charger again, the orange LED stays lit, and remains so until the battery is removed again.
I don't recommend trying this yourself, because it does say somewhere in the literature, NOT to apply power, without the battery being in place. I just figured, it's already dead, so it might do something different!
What I'd like to know / find out, is if there's a real "hardware" reset switch/button... my Toshiba TG01 had some hidden PCB pads which would allow different booting modes, etc... somethign like that I think it needs. I'm going to have to get a new one ANYWAY, but it'd be good to know what happened to this one, first!!
Sounds like a hardware issue to me (maybe motherboard failed, that was an issue with all previous HTC devices)
Put it on charge without the battery. Now with a paperclip hit the +- pins for a second. After that unplug it and put battery in and normally charge it. Friend of mine did this with his Sonyericsson and it worked. Otherwise send it back to htc.
Sent from my HTC Sensation Z710e
Ok, I've spoken to HTC, and as it's within the first 28 days, the onus is on 3UK (Hutchinson3G) to replace the handset.
Spent over an hour in store with them this morning, trying various things, and they decided that they would replace the handset. Except they then realised that they won't replace handsets which were from 3 'direct'.
So, I figured, can't hurt to try the 'shorting' method - I would again, out of a background in electronics, say DO NOT TRY THIS METHOD, UNLESS IT'S A LAST RESORT! IT COULD SERIOUSLY DAMAGE THINGS.
Now, instead of a constant orange light, I've got a flashing orange light.
Still no actual operational power though.
Thinking about it
This reminds me of a laptop I used to have - it had a "Quick Boot" feature which relied on stuff in the boot-area of the hard drive. Back then, I had a 'less-than-legitimate' copy of Windows 7, which used a boot-modifier to work as "genuine".
That laptop would, on occasion, refuse to power up for hours, and sometimes days at a time - and I traced that down to it being an issue relating to the loader software in the boot area of the HDD.
I wonder if this is a similar issue on the Sensation - an exception in the "quick boot" that makes it think there's still quick-boot data, even though there isn't, because the battery's been out. It's all hypothetical, but interesting to know how these things tick.
And who knows, maybe 3UK will send me an S-OFF unit in replacement.
i honestly dont know why you would try shorting your phone thats still under warranty. Are you trying not only to fix your phone, but also void your still current warranty?
take it back. get it replaced, and stop trying mcgyver tricks. Its just not needed.
Leigh,
Thanks for your concern for my handset. Personally I'd say having a brand-new, week-old handset to fail completely and spectacularly is 'not needed', either (!) But, really, any of the above actions, which were given to me in good faith, were up to me to use, or not use. I made a calculated decision based on i) the current level of operability of the handset ii) the likelihood of any action taken voiding the warranty iii) the likelihood of my receiving a new handset under said warranty. I hoped I made it clear enough that anyone who would even THINK to consider performing the above procedure would also make such a calculated decision.
I don't know who McGyver is, but you'll notice that I did put a warning in my post stating that others shouldn't try it... chances are it would cause damage to the phone's power management, at the very least, it's cause wear on the voltage regulation side.
That said, there are times when simply shorting devices *can* work as said devices can hold small amounts of charge which can be dissipated with a short, a reverse polarity or otherwise. The cavaets being - a) it's already totally and completely dead, short of it going in flames, it cannot be made worse; b) the shorting (or other action) is momentary - the smallest fraction of a second.
Yes, it's under warranty. Yes, they're going to replace it. If we wanted to go into the whole matter of ethics, *if* I were the manufacturer, and I had proof that someone had done the above steps to their handset, NO, I would not honour the warranty. But I'm not, they don't, the handset already more-than-likely has a mainboard failure, so I was prepared to take the risk.
Eventually, the Service Manual for the device will be released, and this will help with matters of apparent hardware failure. In the meantime, it's a learning curve for everyone, and if I could help that curve at all with my dead handset, in the knowledge that a new one is coming, that's what I hoped to do.
Again, for all clarity, safety, etc. I am not advocating, or recommending the actions detailed above, or ANY other action other than in accordance with the user manual which was provided to you with your device. Do ANY of the above STRICTLY at your own risk, and on your head be it.
If anyone else has any ideas - "McGyver" or otherwise (who is he?!) - that won't obviously cause warranty-replacement issues, I would be happy to try them in the hope of furthering the knowledge of this new device. I'm grateful for any help, and for any chance to increase the small amount of knowledge we already have on this device.
McGyver is a character in an old American TV show from the 80's.He always got into impossible situations and always had some tricks up his sleeve like making a laser out of a package of gum,a paperclip,and a match.
Sent from my HTC Sensation 4G using XDA Premium App
maybe it's the battery
I hat the same problem on my TG01, at the end it came out the Li-ion was all draind and my TG01 would not Charge it anymore.
not eaven in an external Charger
New battery was the only solution.
Maybe it's the same problem you have.
Hi GhostRider
I remember the days of the TG01 - turned out a decent handset, in the end.
I'd hope it's not a faulty battery on a week-old handset - although I don't have another battery to test it with, so I suppose it's possible that it was manufactured as faulty.
My new handset replacement arrives on Tuesday though... but I'll keep checking here to see if anyone wants me to do anything with this one in the mean time.
Had my first Sensation for a week and then it beeped and died just like yours. All I did was swap the battery and plug in the charger. Still nothing. Called TMO and got a replacement.
I think even if you managed to do CPR and get it back up the fact it died in the first place indicates a serious problem. Personally I'd rather have one that's reliable.
I would be excited if my sensation bricked, I've been trying to brick it for a few days. sadly no luck. If it is bricked tmobile atleast will replace it with another, that's atleast another chance at getting s-off.
Mine did what yours did the other day. I thought it was ****ed. I took battery out for 5 and after that put it in and charged for ten minutes. Sadly, it worked fine after that.
samnada said:
Still nothing. Called TMO and got a replacement.
Click to expand...
Click to collapse
s-off i hope?
My replacement is due around 1330h (UK time) today.
I'll let you know the status of the new phone when it comes.
I'd bet a beer it's *STILL* S-ON though...
Here's hoping!!
Ok, my new Sensation has arrived.
PYRAMID PVT SHIP S-ON RL
HBOOT-1.17-0011
eMMC-boot
Jun 2 2011,22:31.39
Oh well. At least there's perma-temp-root for now
I've followed this course to its natural end, however, I appear not to be the only one with the 'dying sensation' problem... so might be good to keep this thread alive?
Cheers all
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help
sharpinator said:
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help
Click to expand...
Click to collapse
I have heard multiple users that they simply rang HTC up, complained that battery didn't work and got a new one sent out.....so try that....and attempt if possible to hang on to old one, as if it turns out to be device, you get a free battery
Same issue for me, it drove me nuts. Turned out to be a faulty battery when sent off to HTC/Vodafone for repair. They replaced it so I wonder if it's a known issue.
Sent from my Desire S using xda app-developers app
ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
This.
My phone used to shut down randomly and I searched and found out that it is due to the bad design of battery placement in this phone. All I had to do was put a small piece of paper and it has never shutdown till then.
I'm definitely going to try this, I've been getting lots of resets and I'm relieved it's not a rom issue
edit: how many times did you guys fold the paper over?
ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
i had issues with my phone turning off too, had it slightly wet at one point so i took it to a phone repair joint, they replaced a few things charged me and it had the same problems afterwards, a test battery proved it was the bloody battery all along!
the tech there let me know our batteries have a soft edge that when pushed up hard against the battery slot it slightly deforms, seems like a bad design if you look at the battery up close you can see one where the edges get pushed in a bit, (well on mine anyway) the test battery i borrowed didn't have the edges pushed in.
Had this problem too. Paper did the trick.
My HTC 828 is always going off by itself, once I open the camera or put on my mobile data the phone goes off please what should I do?
Me too have same problem..My HTC desire 828 dual sim turning off automatically, mostly when I play any videos or turning on camera. Tried factory reset many times but no use..
HTC 828 ramdomly switching off on data use, battery drains off
I also have the same problem...whenever I use apps which use data, the phone goes switch off and many times when I switch on the phone, apps starts optimizing again and again...sometimes battery drains off immediately...please help me...whats the issue...
Phone switching off itself. Nearly same problem is what I face with this HTC 828
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
---------- Post added at 04:30 AM ---------- Previous post was at 04:26 AM ----------
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
What should I do to get rid of this problem
(Before I resell it)
My battery couldn't be removed
So the solution of paper couldnt be fine with it
:crying:
hi have same issue on my htc d820ts so i flashed it with new firmware and check the battery connector or power supply area its ok but phone issue is same so please if some one have any idea help me
Hi,
Yesterday (08/02/2013) I updated my tf700t, everything seemed to be fine after it rebooted, I was playing a game, the battery was low, and it turned off abruptly. I assumed it automatically shutdown because of the battery, so I put it in the dock and plugged in the charger. Several hours later I tried turning it on and nothing. I held down the power button for 8 seconds felt the double vibration, but no display. I tried various combinations of docked/undocked, power cord plugged in, holding the power button for 30-60 sec. etc. but nothing.
Out of curiosity I connected the HDMI to my computer monitor and sure enough, it was there, I could unlock it and everything seems to be functioning fine, just no display. The digitizer seems to work fine, although guessing where things are at is pretty tough.
I think I tried the cold boot, volume up/down (I tried both) plus power, and it didn't make a difference.
In order to do the update I had to flush the DMC Client and CMClient data and cache, I had been getting errors from DMC Client crashing.
Also I'm not certain this is update related, as the tablet had been acting wierd, which is why I did the update. I would press the power button to turn the screen on and nothing would happen, so I'd hold it down longer and the tablet would reboot and finally the screen would come on, or it would come on a few seconds after I pressed the button. I was getting a lot of reboots etc... I thought the update might resolve this.
I'm not sure if the problem is hardware, firmware, or software related.
I'm wondering if when I flushed the DMC and CM Client cache, maybe I deleted the drivers for the display or something?
My options seem to be:
1.) Factory reset by feeling around the digitizer while connected to HDMI
2.) Factory reset via the pinhole
3.) Install new (old) firmware via usb/computer. (the device is recognized by Windows 7 so I think this is doable.)
4.) Send it off to Asus. (would this be free?)
So my questions are:
1.) is there something else I should try?
2.) what order should I do the above in?
*Note: I'd like to save my data somehow.
*Edit: I forgot to mention I was on 4.2.1, no root or anything. Also I bought this in July of '12 so I'm pretty sure it is out of warranty. Any idea how much it might cost to send it off? Perhaps I could replace the LCD myself? I replaced the digitizer/screen on an ipod touch, although I'm sure this LCD is much more expensive and much harder to replace. This is turning into a nightmare. So much for trying to keep my data, now I hoping to keep this from becomming a paperweight.
Thanks.
A bloke at work had this issue. He let it rundown and left it for 3 days. It worked fine again after that.
zpyatt said:
I'm not sure if the problem is hardware, firmware, or software related.
Click to expand...
Click to collapse
If you don't even see the boot logo, it cannot be software related.
Thanks for the replies.
I'll try letting it run down. Would putting it in the freeser be helpful/safe?
I guess on the software/firmware it depends on the definition. To me drivers are software, firmware is anything written in VHDL. I suppose what I'm really wondering is if it is software/firmware vs. hardware, i.e. is the LCD or some other component dead or is the display just not getting written to, initialized or whatever.
zpyatt said:
I'll try letting it run down. Would putting it in the freeser be helpful/safe?
I guess on the software/firmware it depends on the definition. To me drivers are software, firmware is anything written in VHDL. I suppose what I'm really wondering is if it is software/firmware vs. hardware, i.e. is the LCD or some other component dead or is the display just not getting written to, initialized or whatever.
Click to expand...
Click to collapse
I wouldn't put the tablet into the freezer.
Does the backlight come on? If not, it's definitely a hardware problem. If the bootloader boots fine but doesn't show anything, that also looks like a hardware problem.
_that said:
I wouldn't put the tablet into the freezer.
Does the backlight come on? If not, it's definitely a hardware problem. If the bootloader boots fine but doesn't show anything, that also looks like a hardware problem.
Click to expand...
Click to collapse
I'm not sure about the backlight, I think maybe it does, it is kind of hard to tell. I'll try checking in a dark room tonight. Since the screen is just black I suppose I'm looking for a brighter shade of blackness?
The bootloader is definitely booting fine. That is what I meant in my original post, the HDMI out works, I can see everything there, I can even swipe and tap the digitizer and do stuff, it is just difficult to guess where things are at. Do I need to go back and clarify this in my original post?
Do you think this definitely means it is a hardware problem? I figure I'll try letting the battery run all the way down and let it sit a few days and recharge it as sbdags suggested, in the meantime perhaps I should contact Asus, but I'm not lookinf forward to that.
zpyatt said:
I'm not sure about the backlight, I think maybe it does, it is kind of hard to tell. I'll try checking in a dark room tonight. Since the screen is just black I suppose I'm looking for a brighter shade of blackness?
The bootloader is definitely booting fine. That is what I meant in my original post, the HDMI out works, I can see everything there, I can even swipe and tap the digitizer and do stuff, it is just difficult to guess where things are at. Do I need to go back and clarify this in my original post?
Do you think this definitely means it is a hardware problem? I figure I'll try letting the battery run all the way down and let it sit a few days and recharge it as sbdags suggested, in the meantime perhaps I should contact Asus, but I'm not lookinf forward to that.
Click to expand...
Click to collapse
I don't know what is the cause but like I said I saw this with my very own eyes - the same as yours. Double buzz on boot not screen but HDMI worked. Somehow completely draining the battery fixed it ...... So hardware / software? Who knows? If it was hardware why did draining the battery fix it? The device has been absolutely perfect for 3 months since and has never done it again.....
sbdags said:
I don't know what is the cause but like I said I saw this with my very own eyes - the same as yours. Double buzz on boot not screen but HDMI worked. Somehow completely draining the battery fixed it ...... So hardware / software? Who knows? If it was hardware why did draining the battery fix it? The device has been absolutely perfect for 3 months since and has never done it again.....
Click to expand...
Click to collapse
Thanks sbdags, I will definitely try this. I'm not sure if I should hurry and contact Asus though, I bought this thing around July 22 2012 I think so it is barely more than a year old, not sure if they would cut me some slack on the warranty or not.
Do you think I need to let it sit three days or just make sure the battery is good and run down before charging again? Also I've seen some suggestions for charging from a computer vs. wall as it charges slower, do you think that would be better?
I'm getting into panic mode and want to make sure I don't do anything rash that limits my options.
zpyatt said:
Thanks sbdags, I will definitely try this. I'm not sure if I should hurry and contact Asus though, I bought this thing around July 22 2012 I think so it is barely more than a year old, not sure if they would cut me some slack on the warranty or not.
Do you think I need to let it sit three days or just make sure the battery is good and run down before charging again? Also I've seen some suggestions for charging from a computer vs. wall as it charges slower, do you think that would be better?
I'm getting into panic mode and want to make sure I don't do anything rash that limits my options.
Click to expand...
Click to collapse
All he did was leave it for 3 days. Our assumption was that the battery had completely drained in that time....... A charge later (he was actually just about to box it to send to Asus) and it surprisingly started as if nothing had happened.
Having the same problem
I am having almost the same problem, except that the tablet screen works when the wall charger is plugged in. THe HDMI display and the digitizer work fine. It is just the tablet's screen dispaly when the charger is unplugged.
sbdags said:
All he did was leave it for 3 days. Our assumption was that the battery had completely drained in that time....... A charge later (he was actually just about to box it to send to Asus) and it surprisingly started as if nothing had happened.
Click to expand...
Click to collapse
So I didn't have any luck letting it run all the way down.
I contacted customer support, the warranty is only 1 year, but fortunately for this there is an extra 3 months, so I just managed to squeak by, although I'm keeping my fingers crossed.
same problem as you both
i have d same problem well until last week the screen displays when conne ted to wall charger now its all blank but iy works via hdmi, digitizer works fine but all blank, this tf201, does anyone know if i change d whole display it will work?
i already bought the tf701
any suggestions is welcomed and did you get youra to work?
zpyatt said:
I guess on the software/firmware it depends on the definition. To me drivers are software, firmware is anything written in VHDL.
Click to expand...
Click to collapse
I have not seen people mentioning VHDL and verilog for a while, hahaha... It sounds like you are a low level or physical layer programmer. Any way, a firmware is in general a low level program that communicating with the hardware and the software or high level program ( level 7).. If you will, a firmware is a management levels (level 2 and 3). A VHDL is a level 1 which generates a 0's and 1's or mapping the transistors in the FPGA chip for example.... Oh well, it is just my definition...
zpyatt said:
I suppose what I'm really wondering is if it is software/firmware vs. hardware, i.e. is the LCD or some other component dead or is the display just not getting written to, initialized or whatever.
Click to expand...
Click to collapse
If you can get the output from the HDMI port, it is more likely you have a hardware problems. I think that the problems are your display related hardware. If you really want to troubleshoot your issues, you can look on the mother board to locate all the electrolytic caps and check to see any abnormal signs of those capacitors. Those caps are the one that will blew up first before any others parts go....Good luck...:fingers-crossed:
Hey Guys so i have searched high and low for a solution and still can't figure out a fix. i've read on sony forums that other people experienced the same issue but can't find a fix. I got the phone second hand (risky i know but i took a gamble) and it already have android pie. At first it was working great and i was quite happy with the phone but as i started using it every now and then it would reset itself at random, even in my pocket, then it started freezing when i unlocked it and eventually reset and work again for a bit. from the start the volume up button was not working but i can deal with that. on other threads i have read that some people are having the exact same issue. Help is very much appreciated.
So far i've tried turning off fingerprint unlock, uninstalling apps, turning off auto brightness, turning off the code unlock, factory reset, flashing to android oreo, and running in safe mode and so far none of that has fixed the issue. (although it helped temporarily giving me false hope!)
i'm going to try flashing back to nougat as a last resort but am not going to have too much false hope. Thanks for reading and any help in advance!
leemo89 said:
Hey Guys so i have searched high and low for a solution and still can't figure out a fix. i've read on sony forums that other people experienced the same issue but can't find a fix. I got the phone second hand (risky i know but i took a gamble) and it already have android pie. At first it was working great and i was quite happy with the phone but as i started using it every now and then it would reset itself at random, even in my pocket, then it started freezing when i unlocked it and eventually reset and work again for a bit. from the start the volume up button was not working but i can deal with that. on other threads i have read that some people are having the exact same issue. Help is very much appreciated.
So far i've tried turning off fingerprint unlock, uninstalling apps, turning off auto brightness, turning off the code unlock, factory reset, flashing to android oreo, and running in safe mode and so far none of that has fixed the issue. (although it helped temporarily giving me false hope!)
i'm going to try flashing back to nougat as a last resort but am not going to have too much false hope. Thanks for reading and any help in advance!
Click to expand...
Click to collapse
You pretty much ruled out a software issue by reverting back to Oreo and all that.
Volume rocker isn't something that just fails on these phones, so that's suspicious to me.
In most cases freezing/rebooting is caused by a faulty current supply (battery) and distribution (conectors, cables, capacitors...), if the software issue is ruled out. Faulty screen, screen connector and cable can cause freezes, the phone itself doesn't freeze up, but the image on the screen does, so it looks like the entire phone freezed, but it didn't, just the screen. Again, this as well can be caused by bad power delivery to the screen.
I would take it apart, take a closer look at the board, connectors, possible corrosion and dirt on capacitors, and replace the battery since it probably hasn't been replaced ever, and it's now a fairly old phone, and second hand, god knows how was it charged and treated in general.
If you never opened a phone before, I wouldn't suggest you start with this one, it's not really "novice friendly". Take it to someone who does board level repairs.
My best bet would be the phone was opened and some service has been done on it, but not properly+bad battery/battery connection.
Volume rocker is very easy to mess up, if you don't reseat it well it can fail to register pushing the button.
There really isn't a simple straightforward answer to you issue, if the software is 100% ruled out, the board and battery needs to be checked out, specially if the phone was opened before.
Atrax2010 said:
You pretty much ruled out a software issue by reverting back to Oreo and all that.
Volume rocker isn't something that just fails on these phones, so that's suspicious to me.
In most cases freezing/rebooting is caused by a faulty current supply (battery) and distribution (conectors, cables, capacitors...), if the software issue is ruled out. Faulty screen, screen connector and cable can cause freezes, the phone itself doesn't freeze up, but the image on the screen does, so it looks like the entire phone freezed, but it didn't, just the screen. Again, this as well can be caused by bad power delivery to the screen.
I would take it apart, take a closer look at the board, connectors, possible corrosion and dirt on capacitors, and replace the battery since it probably hasn't been replaced ever, and it's now a fairly old phone, and second hand, god knows how was it charged and treated in general.
If you never opened a phone before, I wouldn't suggest you start with this one, it's not really "novice friendly". Take it to someone who does board level repairs.
My best bet would be the phone was opened and some service has been done on it, but not properly+bad battery/battery connection.
Volume rocker is very easy to mess up, if you don't reseat it well it can fail to register pushing the button.
There really isn't a simple straightforward answer to you issue, if the software is 100% ruled out, the board and battery needs to be checked out, specially if the phone was opened before.
Click to expand...
Click to collapse
Thanks for the comprehensive reply, so would system ui not responding also be due to the hardware? I just thought it was strange that some other people had posted pretty much the exact same issues.. I'll start looking around for someone to pull it apart for me. I've done some screen repairs on one phones but I'm not willing to screw this one up so I'll find an expert!
leemo89 said:
Thanks for the comprehensive reply, so would system ui not responding also be due to the hardware? I just thought it was strange that some other people had posted pretty much the exact same issues.. I'll start looking around for someone to pull it apart for me. I've done some screen repairs on one phones but I'm not willing to screw this one up so I'll find an expert!
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Ofcoruse, mostly power delivery. If for example the cpu or the screen isn't getting correct voltage and power, it can missbehave or freeze up as a failsafe to prevent damage.
As I said, I would take a look at the board, and change the battery with a known good one, since I have spares lying arround, to eliminate that variable as well as software.
I presume you're not rooted and you're troubleshooting using oem firmwares. If not, all bets are off.
A faulty battery can be a culprit of many issues that look like software/ui issues, but they're not.
Make a full software repair with latest official version, if it fixes nothing, it's a hardware issue.
Atrax2010 said:
Ofcoruse, mostly power delivery. If for example the cpu or the screen isn't getting correct voltage and power, it can missbehave or freeze up as a failsafe to prevent damage.
As I said, I would take a look at the board, and change the battery with a known good one, since I have spares lying arround, to eliminate that variable as well as software.
I presume you're not rooted and you're troubleshooting using oem firmwares. If not, all bets are off.
A faulty battery can be a culprit of many issues that look like software/ui issues, but they're not.
Make a full software repair with latest official version, if it fixes nothing, it's a hardware issue.
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Click to collapse
Thanks very much, I'll give that a go first!
If it fails where and you are close to me (Melbourne Aus) how would you like a project?
I share with you my personal experience.
The phone is amazing, is very fast, efficient, amazing sound, amazing screen.
I have the same problem with the volume up bottom but in my case it was caused for a fall incident, I took it apart and I discovered there is one flex connector that goes from the mother board and is shared with the volume bottoms, the power- fingerprint sensor, the camera bottom, the lower speaker and the lower microphone.
In fact due to that fall I am having problems with the volume up bottom as I wrote, the lower microphone, the lower speaker and sometimes the fingerprint function does not work.
I think is still worth having the cel phone, I`ll search for the flex to fix it up
I think most of the description Zagreb does of your case can be adjusted to the reality of what is happening, I think is necessary a technical checking of the hardware.
I'M sorry, of course I meant buttons and not bottoms!
Freezing, unresponsive ui and volume buttons not working properly.
I've had this same issue for a few weeks tried hard resets safe mode, etc, nothing helped. So after much frustration searching forums to no avail I set to and tried a deeper investigation into my own device, I accessed the dev options and looked at power hungry services. The most hungry was Xperia home so I stopped it and low and behold my phone hasn't locked up since, still volume buttons are mostly not working but I'm not locked out any more.
Same here,
First randomly reboot, after factory reset randomly system UI failed constantly , very annoying.
Indeed button up volume is not working (properly).
Someone found solution for this? I already purchased a new battery.
@Chernob0g : how you disabled/stopped Xperia Home so I in meantime can use my phone.
Replaced battery, looks better now.
Volume up still not working, but freezing looks solved.
Hi guys,
Some while ago my oneplus 7pro felt from the stairs. The backside is complety broken, but the frontscreen was ok because of the screenprotector.
After a while i noticed 'a lot' of dead pixels on the lower left side of the screen. The phone was still usable so i didn't bother about it.
Suddenly during normal use, my screen started flickering and my screen went off. It seemed that the screen was devided in 2 where the notificationbar was on the same height of the broken screen pixels.
I could see some things, but with a green film. But not possible of unlocking the screen.
I tought that the screen was completly broken and i moved to a spare phone.
I still hoped that the screen would do some sort of a reset when I let the battery completely drain, charge a bit and try again.
I checked almost every day on what percentage. But when it was on 13% (or nearby that %) the screen was working again like nothing happened before. I tought it was working again and charged it.
Because it worked again on a low percentage, I tought it may be a lower refreshrate of some sort of stuff that is on during battery save mode.
I left it charging some small time, tried again and screen was broken again.
I tought it was a lucky shot, so i didn't bothered again about the phone.
Yesterday i checked my phone again out of curiosity, and guess what, it was working again.
So I'd like to know what might cause it to work again on low battery. I lowered the resolution and refresh rate already.
Anyone who got an idea?
Nothing short of taking the phone to a repair shop will restore your phone to normal.
It's just going to get worse, there's nothing you can do to stop the progression, short of a repair & even then, you're probably throwing good money after bad, considering the type of damage incurred.
oepsiepoepsy said:
Anyone who got an idea?
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Can't be sure, my guess is some voltage leakage on higher voltage and short the screen somehow. If you can try de assemble and re assemble the phone. Just my guesses.
I suppose the higher the voltage the phone is able to provide the screen the worse it's going to get. Send it to OnePlus. Don't get it done independently, they cost way more