[Q] Google Play force closes only with my wifi... - Nexus S Q&A, Help & Troubleshooting

Hi,
I've been searching everywhere for a solution for my problem without finding anything. I tried many, many things to try to fix it but nothing worked.
My problem is: I can't open the play store, it automatically force closes. After trying to clean the cache, flashing a new rom, fixing permission and many others advices from different forums, nothing worked! I was going crazy. But then I went to my friend's place and connected to her wifi and everything was fine. I could access to the store with any problem. I bought a tablet and it does exactly the same thing!
I talked with a friend that studies computer stuff and he told me that could be because of some denied ports or something like that with my modem.
Does anybody know if that could be possible or has something else that I could try?
Thank you

hi
i had the same issue on other phones and i fixed it by doing the following
settings/apps/all/google services framework/force stop/clear data/clear cache/
then
settings/apps/all/google play store/clear data/clear cache
then reboot

1eyedmonster said:
hi
i had the same issue on other phones and i fixed it by doing the following
settings/apps/all/google services framework/force stop/clear data/clear cache/
then
settings/apps/all/google play store/clear data/clear cache
then reboot
Click to expand...
Click to collapse
I tried that many times and I just tried it again, nothing different. I really think my problem is with my modem/router.
Thank you

Did you blocked some ports or connections in your router? Because I also think that your router is blocking the port which the play store needs to connect.
You could actually try to make a factory reset on your router. Might solve the problem, but you have to reconfigure everything afterwards.
Sent from my Nexus S using xda app-developers app

devil188 said:
Did you blocked some ports or connections in your router? Because I also think that your router is blocking the port which the play store needs to connect.
You could actually try to make a factory reset on your router. Might solve the problem, but you have to reconfigure everything afterwards.
Sent from my Nexus S using xda app-developers app
Click to expand...
Click to collapse
I tried a factory reset but still does exactly the same thing. I don't exactly know how to unblock the ports, I tried something but it didn't work. I don't know which one to unblock.
Thanks a lot

Related

apps wont install from the market?

Just set up my Transformer and have gone into the market, when i click on install for any app, and ok the permissions, it does nothing, just sits on the info screen for the app i was looking at. My data connection is fine.
any ideas?
I have tried clearing the cache and data from the market app in manage apps.
Not sure what was going on, It has now started downloading ok.
delete the tread if you like.
sorry.
Actually, got my new Transformer today...it proceeds to download but then errors out...rebooted...same thing...can't download or update any apps.
same here
Had mine just over a day, can't install anything from market. Google says to log onto Google talk, but THAT does not work either ... just times out.
But can surf the web just fine, and navigate around Market just fine.
So now what?
thanks, Ian
Have you tried clearing data and cache for the market?
zephiK said:
Have you tried clearing data and cache for the market?
Click to expand...
Click to collapse
Yes, cleared the data, there was nothing in the cache. Seems to be a common problem, and various different solutions work for some people but not others (on assorted devices). I have mailed Google but so far no response .... have no problems downloading stuff to my Galaxy S2 over same WiFi network ...
bump
Got the same issue since I got a failed firmware update. A fix would be great
this happened to me too, downloading from android market is a hit-and-miss thing... sometimes it downloads on the first try, sometimes i have to retry it a couple of times before it finally download, and somerimes it wont ever download at all (sometimes it leaves the downloading notification stuck)
I have also seen this behaviour - apps would download, then nothing. Clicking on 'INSTALL' again on the Market store entry would usually then do a successful download and install.
Solution?
Can you guys try this, which seems to work for me (as in: after installing Custom ROMs, is what worked ...)
1. set you phone into WiFi Tethering Mode.
2. connect Transformer to use WiFi via the phone
3. log onto market and initiate download.
4. should work fine. Then disconnect from phone, use normal WiFi connection, and it should work.
I've had long discussions with Google about this. They told me to open a bunch of ports on my router, which seemed to help, but is not THE permanent solution. I think Google, for some reason, needs a fix on your position before they validate you initially, which is what they get when you connect via a cellphone.
The ports in question are:
outgoing TCP and UDP connections to 443 + 5222-5443 port range.
Note: there is often a delay when ordering something from Market via website, and getting it sent to device. This is normal. Downloading via Market App should be faster.
Good luck.
Cheers, Ian
I have the same problem...I've tried every possible "fix" and nothing really works...I'm running stock not even rooted, I've had this problem ever since I got the 3.1 ota. Hoping for a fix in 3.2
I've noticed this too. I select an app to download, then I can see the progress bar of the download and then it changes to "Waiting to install" and just stays there. What I usually do is click the "back" button (or touch it or whatever), then click the app again and push the "install" button again. Then it installs fine.
It's not a deal breaker, but it is kind of annoying.
You can try downloading the newer market. I couldn't download apps with the old market, so I downloaded the new market .apk and can download apps from there.
Did you find the apk in these forums?
Sent from my Transformer TF101 using Tapatalk
Did a system wipe of my device (with backup of course), everything is working again as it was ( after recreating the account ), clearing the cache/data has not helped.
I have the exact same issue on my tf as ferparedes.
Sent from my GT-I9000 using XDA Premium App
Originally Posted by karapoutsoglou View Post
I have already answered that question but what the hell..
you can do as many clear cache,clear data,wipe dalvik cache,wipe cache,force stop etc you want...you wont do a thing.
the solution is one and follow my steps cause this thing almost drove me crazy for a week and yes,i could not install anything.
1.erase everything from the internal memory of your transformer connected to your computer. i mean,from the pc move them all to recycle bin.
2. go to recovery menu,and do a wipe data and wipe cache.then do a wipe dalvik cache and then fresh install from install from sd card the revolver rom.
3.HERE IS THE TRICKY PART.
after the first boot,you must do a factory reset of the tablet from the option inside the honeycomb,from the settings.
(NOT from the recovery menu)
i dont remember where this is,i think in development,you will find out.
after the factory reset you will see and android yellow box and the tab will do a reset and erase everything.
Voila! The market will work like a dream and you will never have again problem.
Trust me...i searched a lot for this problem...its the only solution.
they say its a bug in the android secure folder or something and only with a reformat of the file structure it can be solved.
I noticed that disconnecting and reconnecting Google talk solves that installation problem from the market.

[Q] Play store and wifi? (Solved)

So recently something weird is happening. When I connect to my wifi, I can go on the internet, use tweetcaster, email, everything, except the playstore app. I get the not connected/retry error. I've searched and searched and tried all the fixes like clearing cache, deleting accounts, everything. When I switch the wifi off, and connect via 3G, it all works just fine.
Any ideas?
GT N8000 (wifi+3G)
(XXCLL1)
(XXCMA2)
Oh, and additional info, Play app on my Note II on the same wifi network, works perfectly.
Same Error
I'm stock and I get the same error as you do. I retry and it usually works. I also have an Acer A500 and I get the same error msg with that. I don't think it's your tablet. My wife has a Note II and I don't know if she's experiencing the same problem. She is stock also but her tablet is running a different android version. I think she's on 4.2.2.
Pinball_ _Wizard said:
Oh, and additional info, Play app on my Note II on the same wifi network, works perfectly.
Click to expand...
Click to collapse
Dont know if you tried this, but here it goes:
Remove google account, force stop play store and google services, clean cache and data from play store and google services, then reboot to recovery, clean cache and dalvik cache, fix permitions, reboot system, log in to google again, and see if it helps
Sent from my GT-N8013 using XDA Premium 4 mobile app
kalashenicof said:
Dont know if you tried this, but here it goes:
Remove google account, force stop play store and google services, clean cache and data from play store and google services, then reboot to recovery, clean cache and dalvik cache, fix permitions, reboot system, log in to google again, and see if it helps
Sent from my GT-N8013 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Tried that now. When I'm setting up the google account, I get "Can't establish a reliable connection to the server"? I'm trying to set it up over the wifi, and as I mentioned, the Note II is connected to the same wifi and no problems.
I'm about ready to tear my hair out.
Ok, so I deleted the wifi connection, added it again, and now I have Play store working over wifi.
That was weird.
Same issue here, did you also get an update recently?

New V30 all of a sudden google apps have trouble connecting

Hi,
I just updated my Verizon V10 to a VZW V30 and I've encountered a problem. that I've been unable to find a solution for.
Google apps have had issues connecting to the internet either via Wi-Fi or Cellular data. the apps i'm having problems with are:
Assistant
Search
Maps
Both Chrome and GMail are fine. But the others are not.
I've tried downgrading them to previous versions, clearing data and cache data, force stopping and restarting, rebooting the phone, cycling data and wifi. all to no avail.
None of my other apps have issues and I can get to google maps via chrome, do searches via chrome, etc...
Is this a known issue? Is there a fix for this?
AndroidCraig said:
Hi,
I just updated my Verizon V10 to a VZW V30 and I've encountered a problem. that I've been unable to find a solution for.
Google apps have had issues connecting to the internet either via Wi-Fi or Cellular data. the apps i'm having problems with are:
Assistant
Search
Maps
Both Chrome and GMail are fine. But the others are not.
I've tried downgrading them to previous versions, clearing data and cache data, force stopping and restarting, rebooting the phone, cycling data and wifi. all to no avail.
None of my other apps have issues and I can get to google maps via chrome, do searches via chrome, etc...
Is this a known issue? Is there a fix for this?
Click to expand...
Click to collapse
Try uninstalling updates for each of the apps having this issue.
-Hope- said:
Try uninstalling updates for each of the apps having this issue.
Click to expand...
Click to collapse
I did try that (downgrading the apps to previous versions), and it had no effect.
AndroidCraig said:
I did try that (downgrading the apps to previous versions), and it had no effect.
Click to expand...
Click to collapse
I can assume Google Play works then and it's only related to the apps you have mentioned above ?
That's correct. Play, drive, chrome, all fine, search, YouTube and occasionally maps fail.
AndroidCraig said:
That's correct. Play, drive, chrome, all fine, search, YouTube and occasionally maps fail.
Click to expand...
Click to collapse
Make sure time and date are correct or try to adjust it manually please quote me so i can know that you replied.
-Hope- said:
Make sure time and date are correct or try to adjust it manually please quote me so i can know that you replied.
Click to expand...
Click to collapse
Date and Time are correct. Manually setting the time had no effect.
Play music is also running with no issues
AndroidCraig said:
Date and Time are correct. Manually setting the time had no effect.
Play music is also running with no issues
Click to expand...
Click to collapse
Go to settings and give the three apps the permission to use wifi manually, seems its disabled after the update
-Hope- said:
Go to settings and give the three apps the permission to use wifi manually, seems its disabled after the update
Click to expand...
Click to collapse
There were no permissions to use wifi, in the applications setting for those apps, and I couldn't find anywhere else to set those permissions.
ALso what about 4G? They don't connect via that either.
I'm almost ready to factory reset the phone and see if that helps. But it takes a long time to set it up again.
AndroidCraig said:
There were no permissions to use wifi, in the applications setting for those apps, and I couldn't find anywhere else to set those permissions.
ALso what about 4G? They don't connect via that either.
I'm almost ready to factory reset the phone and see if that helps. But it takes a long time to set it up again.
Click to expand...
Click to collapse
yeah a factory reset must do it, maybe its because of the update (that happens alot) but do a backup first
I did do a factory reset and things seem back to normal now.

Why my S8+ opens every app after updating/installing?

My S8+ started opening automatically every app I install or update from play store. It's really annoying.. I thought I can fix it with a factory reset, but it didn't help.
What I tried:
- Full factory reset
- Wipe cache partition
- Disable then re-enable play store
- Clearing all data in app settings
What else can I do?
Here's a quick video of the problem right after the factory reset:
I can't see well enough, but I think you phone is updating. What happens after they all update? Does that solve the issue?
For me, it will do the same unless I can get to Play Store, Settings, and turn off "Auto Updates", and sometimes, still then, individually go to the active update list and individually cancel each app before, or as it's updating. It's a PITA
Feribox said:
What else can I do?
Click to expand...
Click to collapse
Let it finish installing?
peachpuff said:
Let it finish installing?
Click to expand...
Click to collapse
Thanks for the tipp...
It's not normal at all. I'm using this phone since july and never did this before. Yea after the initial setup finished and all apps were updated, the problem still persist. When I connect to WiFi and my apps starting updating, each one opens. Basically, I'm unable to use my phone when the apps are updating.
I had to turn off auto-updating and now I have to start manually updating my apps...
There are many old threads about this bug, besides wipeing cache noone said anything useful to fix the issue.
Yeah, I have not heard of it, but also have not experienced it. If it is annoying enough, and no more simple solution, I'd return to an earlier backup san the issue, or no backup, do a full wipe and fresh install. Something is definitely corrupted, near as I can tell.
Well, luckily the Oreo update fixed the issue.
Hi Feribox, did you do anything different before the Oreo update? Coz, I'm on it right now and this exact thing is happening.
What's even weirder is it seems the apps never close, I have some apps that suddenly just up and play an ad (these are apps that I did install though) so I don't think it's malware.

Apps won't install

I've got an issue that I also saw on my note 8 before I switched to the op 7, when I go to install or update apps from the Google play store it gets to 99 percent or 100 percent it hangs and doesn't finish the install. I've tried all the wipes and clearing data and cache. Any ideas? Thanks.
Updating in case some one else has this issue, seemed to work for me. I wiped the following:
Play services
Playstore
And this one I hadn't done before
Download manager.
I've never really looked into something like the dm but after all the wipes and force stops I rebooted the phone and it seems to be working now.
Hope this can help someone in the future.
johnny tsunami said:
Updating in case some one else has this issue, seemed to work for me. I wiped the following:
Play services
Playstore
And this one I hadn't done before
Download manager.
I've never really looked into something like the dm but after all the wipes and force stops I rebooted the phone and it seems to be working now.
Hope this can help someone in the future.
Click to expand...
Click to collapse
Scratch that, worked installing 2 apps, back to the same.
I have the same problem. There are brief moments when everything just works, but they are rare and it's ultra annoying
So I had a VPN installed, and I deleted the app, and now it seems to be working fine. I didn't have it enabled when downloading the app, and I found it sometimes gives me issues on my pc with connecting at first to an internet connection, so I thought there might be some correlation. The VPN I use is express. I'll keep trying to install apps and see if it resolved the issues.
johnny tsunami said:
So I had a VPN installed, and I deleted the app, and now it seems to be working fine. I didn't have it enabled when downloading the app, and I found it sometimes gives me issues on my pc with connecting at first to an internet connection, so I thought there might be some correlation. The VPN I use is express. I'll keep trying to install apps and see if it resolved the issues.
Click to expand...
Click to collapse
I also had ExpressVPN and I really hoped this will work, but it didn't. I still cant install anything
Professor_Woland said:
I also had ExpressVPN and I really hoped this will work, but it didn't. I still cant install anything
Click to expand...
Click to collapse
Just curious, did you reuse your sim card?
johnny tsunami said:
Just curious, did you reuse your sim card?
Click to expand...
Click to collapse
You mean transfer it from old phone to Oneplus? Yes.
Professor_Woland said:
You mean transfer it from old phone to Oneplus? Yes.
Click to expand...
Click to collapse
So did I, and it started not installing again. I'm thinking its possible the sim might have something to do with it.
johnny tsunami said:
So did I, and it started not installing again. I'm thinking its possible the sim might have something to do with it.
Click to expand...
Click to collapse
And you tried with New one? It works with New sim?
I haven't, need to take it in to have it copied, or do it myself. Never done it.
Another thing, never really took time to learn about sims, but if I pull the card in my phone, and just threw the new one that came with the phone will it work the same? With my number and everything?
I am also having this issue and even after a factory reset apps will not install. I tried removing my SIM card etc. Nothing seems to be working. The next thing I am going to try is installing the latest OTA update again manually via the downloaded zip from OnePlus's site.
Update: I tried installing the OTA manually, wiping all data, cache, etc and still the play store is not working correctly. I have never installed customer ROMs on this device or modified it in any way. Oxygen OS has been great so I never saw a reason to mess with it. In addition to that I have not even unlocked the bootloader.
Update 2: Some things are installing but it is exceptionally slow. I do not have any VPN apps or anything and this is a fresh wiped device. I cleared all system data, cache etc. Could it be a Google server side issue or something like that? Tying to side-load open source apps they install without issue instantly.

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