Database Info

PC Connection

Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?

Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.

systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...

Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.

skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.

I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.

I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.

Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.

I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.

Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.

hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.

gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.

I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...

Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon

The best bet here is to use USB ports on the back of the computer.

Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!

joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.

mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.

cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.

USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam

[Q] Phone doesn't connect to my PC

I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .

If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App

FYI, drivers are NOT needed for USB mass storage, just to be clear.

Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .

it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.

socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.

http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT

Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.

Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!

Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.

Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?

try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.

mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
Click to expand...
Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?

help! my sensation cant be detected on my computer

Yes I know some will say install drivers or slide down the notifications.
But the problem is when I plug in, there isn't any notification for you to switch to disk drive mode.
Everything was working fine last week. There was no problems detecting my phone on my home and any PC at work. I have drivers install in my computer and can do adb commands
But now, when I plug in, it only shows the charging light.
I have done the following
On and off the USB debug option
Reboot phone
Try a 4 micro USB cable
Tried different USB slots on the computers
Use usbdeview and delete all HTC drivers and resinstall also not working
Remove my micro SD card and reinsert.
All doesn't work.
Strangely, one thing does. When I plug in the PC and I need to reboot, with my phone still plug in my PC. The notification will appear and I can do all things normally. But once I unplug and plug in again, same problem. Only can be solved with next reboot with phone plug in before hand. If windows is already loaded, it cannot be detected.
I though it was the rom. But I went to boot loader and same thing. It shows fastboot AC. If I do the reboot windows method, it will show fastboot USB .. will show fastboot AC if I replug in
I am starting to think my USB port on my phone is faulty.. any ideas?

Try plugging it and wait for a long time. Since I formated my computer it takes like 10-15min for my phone to show up after I plugged it. No idea what's causing it though.

Done that , charged it for 1hr plus, same

Best thing is try different cable, there is some issue with htc cable your pc sometime dont recognize phone, Other thing you can do it is keep ur phone connected to pc then boot your phone to Hboot or bootloader or fast boot, your pc will recognize your phone with generic driver.

jasminthoria said:
Best thing is try different cable, there is some issue with htc cable your pc sometime dont recognize phone, Other thing you can do it is keep ur phone connected to pc then boot your phone to Hboot or bootloader or fast boot, your pc will recognize your phone with generic driver.
Click to expand...
Click to collapse
hmm tried 4 cables.. same results..
Using the same cable, tried my mum's desireHD.. no problems detecting the USB each time..
Bootloader mode, it shows Fastboot AC
instead of Fastboot USB.. unless reboot my windows..
Oh i tired another micro SD card, same results.. :/

why mess with cables... AirDroid.
connect your phone to the pc via wifi.
direct link to the market: goo.gl/9YG73
but if you must connect via cable for something... have you checked the most obvious place? (sounds like you probably have but just in case...)
settings > connect to pc > default connection type

Mainspring said:
why mess with cables... AirDroid.
connect your phone to the pc via wifi.
direct link to the market: goo.gl/9YG73
but if you must connect via cable for something... have you checked the most obvious place? (sounds like you probably have but just in case...)
settings > connect to pc > default connection type
Click to expand...
Click to collapse
it cant even be detected, no notifications mate..

Flashed ROM......
Mine is doing the same thing. It didn't start until I flashed the new ROM. When in Windows, I just un-plug it, and re-plug it. Then it shows up immediately. But it always seems to show in flashboot.

UnixSlayer said:
Mine is doing the same thing. It didn't start until I flashed the new ROM. When in Windows, I just un-plug it, and re-plug it. Then it shows up immediately. But it always seems to show in flashboot.
Click to expand...
Click to collapse
hmm i even revert back to my original 1.35.707.1 RUU...
still not working.. i guess its time to claim warranty

try switching off firewall or/and antivirus i had same problem with eset 5 blocking phone so i put the stings to learning mode then plugged phone in and it created a new rule and shows up,then change setting back to what it was originally on

jonpickles70 said:
try switching off firewall or/and antivirus i had same problem with eset 5 blocking phone so i put the stings to learning mode then plugged phone in and it created a new rule and shows up,then change setting back to what it was originally on
Click to expand...
Click to collapse
and if that isn't working try it with HTC sync. which gives you the drivers of the device.

I got the same problem... any idea...
please help me..

Is there where USB cannot be recognized issue? If this is, I have a simple solution which took me forever to figure out.
I know this method sounds ridiculous, but give it a try. Unplug your charger connected to your computer/laptop and plug it in to a different outlet. Replug the USB with your phone connected, give it a sec, and it should work.

what operating system is your PC running? I was gonna say perhaps it might be a faulty USB port...

i have the same problem
What I do is go to devices and printers and then android phone then properties then hardware and disable the reenable the drivers. As soon as you reenable the drivers it should show up in disk mode. Hope this helps. This is the only phone I've had this problem with.

[Q] USB Mass Storage Won't Connect

I upgraded to Sky-ICS RC7.4 Speed yesterday and today. Obviously the USB mass storage was working earlier because I got the .zip file for the upgrade on the phone. Well, just a little while ago I tried to connect so I could pull those zip files off just to save some room and it won't connect.
I can charge the phone, the laptop(Windows 7) and the phone both make sound/vibrate when connected. BUT, with I go to "Connect storage to PC" it tells me to unplug the cable, which it hasn't before but I did it anyway. I unplug the cable press the connect button again it states to connect the cable, I do. Press the button to connect and I get the same result. I've tried enable USB debugging and try again and it states to disable, blah blah blah.
It's great that I can charge the phone via USB all day long but really sucky that I can't access any of my files via my laptop.
Anyone had this issue or know of any fixes that may alleviate this issue? I sure would appreciate your help.

FYI, USB drivers are installed on the laptop and reapplied after the the issue of not being able to connect USB mass storage...

update: I am able to see the two mounts in computer management on my Windows 7 machine but not able to access them through My Computer.
I was reading from other threads about a possible Windows issue, how I find it unlikely, but I did a system restore from an earlier date and that made no difference. It's still a matter of the phone connecting completely to the pc.
Also tried different ports and usb cables, no avail.
I could really use some input so that if need be I can access the files on the phone to either flash back to stock or at least modify the files I have on there now to let me be able to attach my mass storage. I'm liking the the rom it's just a few little things like this that are making me completely love it.

i have the same issue if i plug in to the front usb ports. no problems with the back and its only been since i updated to seans latest speed stripped ICS rom

I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.

mskiin said:
I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.
Click to expand...
Click to collapse
Correct; you need to reboot your phone because you probably connected / disconnected too fast and the phone is bugged out now.

I'm on 7.4 speed stripped and its working fine for me. Did you try installing the Samsung USB drivers exe in the dev forum?

Wont connect even on tablet
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?

kilopolki said:
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?
Click to expand...
Click to collapse
Now try in English.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 4 Beta

USB Problems

My computer for some reason reminded itself of not recognizing my Idol 3 5'5 6045k. Two days ago it was all fine and now everytime i connect it to the computer it only charges. I've tried everything from changing usb cables to unistalling andthen installing the device drivers, enabling debugging, restaring either smartphone and computer. Everything I can think of. Please help me out, I'm trying to root the smartphone and without it recognizing I can't do anything, not even transfer files. :crying:

sdfg said:
My computer for some reason reminded itself of not recognizing my Idol 3 5'5 6045k. Two days ago it was all fine and now everytime i connect it to the computer it only charges. I've tried everything from changing usb cables to unistalling andthen installing the device drivers, enabling debugging, restaring either smartphone and computer. Everything I can think of. Please help me out, I'm trying to root the smartphone and without it recognizing I can't do anything, not even transfer files. :crying:
Click to expand...
Click to collapse
Obvious Question #1: Did you check the phone notification dropdown area to verify the phone is in MTP or PTP mode so it will show up on the pc? As for transfering files...you do have the option of loading up a microsd card with whatever files or installing a wifi adb app to connect wirelessly. You could even use an app like airdroid to let you do all sorts of things.

famewolf said:
Obvious Question #1: Did you check the phone notification dropdown area to verify the phone is in MTP or PTP mode so it will show up on the pc? As for transfering files...you do have the option of loading up a microsd card with whatever files or installing a wifi adb app to connect wirelessly. You could even use an app like airdroid to let you do all sorts of things.
Click to expand...
Click to collapse
Therre's no notification after connecting the usb, it just charges the phone, seriously, I've tried everything to enable MTP but nothing does the job. And what do you mean by using an adb app? Can I root my smartphone by a wireless connection?

sdfg said:
Therre's no notification after connecting the usb, it just charges the phone, seriously, I've tried everything to enable MTP but nothing does the job. And what do you mean by using an adb app? Can I root my smartphone by a wireless connection?
Click to expand...
Click to collapse
You are overcomplicating things. 1st...there is ALWAYS a notification in the dropdown that says what mode the phone is in....mtp, ptp, charge only or "cdrom mode" which installs the usb drivers. Pressing on that notification allows you to change the mode the device is in.
As for rooting....all you need to do that is to flash or boot TWRP (details on booting it are in the system image thread) and then flash the supersu zip from inside twrp to your device...reboot and done...but I think in the newer TWRP's they even offer options to root automatically...ie the zip is already built in. After rebooting to your phone you install the supersu apk from google play so you can configure what apps have superuser access.

famewolf said:
You are overcomplicating things. 1st...there is ALWAYS a notification in the dropdown that says what mode the phone is in....mtp, ptp, charge only or "cdrom mode" which installs the usb drivers. Pressing on that notification allows you to change the mode the device is in.
As for rooting....all you need to do that is to flash or boot TWRP (details on booting it are in the system image thread) and then flash the supersu zip from inside twrp to your device...reboot and done...but I think in the newer TWRP's they even offer options to root automatically...ie the zip is already built in. After rebooting to your phone you install the supersu apk from google play so you can configure what apps have superuser access.
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I'm telling you, everytime i try to connect my smartphone to the pc nothing shows up, i only notice the device is charging, there's no option anywhere to change it to MTP or Camera or CD ROM... And I've tried 2 different pc's

sdfg said:
I'm telling you, everytime i try to connect my smartphone to the pc nothing shows up, i only notice the device is charging, there's no option anywhere to change it to MTP or Camera or CD ROM... And I've tried 2 different pc's
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Your telling me when the phone is plugged into the pc you don't see the notifications below or some version of them at all? If so then you need to fully uninstall the devices in device manager including remove the drivers...then use the drivers in the system image thread (since you obviously can't use the ones from "cd rom mode" which would be the best solution). USB debugging isn't even an issue yet...your phone should still show up to the pc as a camera device (ptp) under just about ANY scenario using even built in windows drivers.

famewolf said:
Your telling me when the phone is plugged into the pc you don't see the notifications below or some version of them at all? If so then you need to fully uninstall the devices in device manager including remove the drivers...then use the drivers in the system image thread (since you obviously can't use the ones from "cd rom mode" which would be the best solution). USB debugging isn't even an issue yet...your phone should still show up to the pc as a camera device (ptp) under just about ANY scenario using even built in windows drivers.
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Thanks for all those tips, but I already tried that out aswell, 2 times to be precise, deleted all the drivers, rebooted pc and smartphone, tried different cables, but still nothing ever occurs.

sdfg said:
Thanks for all those tips, but I already tried that out aswell, 2 times to be precise, deleted all the drivers, rebooted pc and smartphone, tried different cables, but still nothing ever occurs.
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Have you tried a different cable? Perhaps that one is damaged or is only setup for charging? Only thing I can think of.
And then I realize you mentioned that Not sure what else would prevent it from giving you those options.

I'm also facing similar issue after the 2 update. Were you able to fix this?
http://askubuntu.com/questions/681959/ubuntu-14-04-15-10-android-file-access-issue?s=2|0.2054

Which kind of USB cable(s) have you tried specifically? Were they cheap eBay/generic kinds or well known branded ones?
Something as little as a Micro USB cable can cure a lot of problems. It needs to be a well built one by a known manufacturer to avoid problems.

brian117 said:
Which kind of USB cable(s) have you tried specifically? Were they cheap eBay/generic kinds or well known branded ones?
Something as little as a Micro USB cable can cure a lot of problems. It needs to be a well built one by a known manufacturer to avoid problems.
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Actually I've been having pretty good luck with the $1 ones from Dollar Tree but the key is certainly to try multiple cables....on some the microusb plug will make it difficult to get a solid connection especially if you have a case on the phone.

You may be missing the point of "trying" different cables. It's not so much the "quality" of the cable, it's the fact that some cables are for "power only", and "will not" transfer data, regardless of how hard you try.
You need to be using a "proven" data/power cable, otherwise your beating your head against the table for nothing.
Just to add, I put a piece of red tape on all my usb cables that are power only, no guess work.

I own idol3/moto g 2015 and s3, have no problem with other 2 device. I'm having this MTP issue after the UE40 update. Verified in all 3 OS, adb is detecting the device but not MTP/PTP. Idol3 support is not worthy responses.
http://forum.xda-developers.com/idol-3/general/mtp-issue-ue40-update-t3182564
http://askubuntu.com/questions/681959/ubuntu-14-04-15-10-android-file-access-issue

KashRaman said:
I own idol3/moto g 2015 and s3, have no problem with other 2 device. I'm having this MTP issue after the UE40 update. Verified in all 3 OS, adb is detecting the device but not MTP/PTP. Idol3 support is not worthy responses.
http://forum.xda-developers.com/idol-3/general/mtp-issue-ue40-update-t3182564
http://askubuntu.com/questions/681959/ubuntu-14-04-15-10-android-file-access-issue
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Well, USB works fine here, and I've had 5 different rom's, 2 Canadian, 2 US, and the Chinese rom, on this phone without any USB issues, sorry, can't help any further.

After a complete wipe and restore, it worked.

sdfg said:
My computer for some reason reminded itself of not recognizing my Idol 3 5'5 6045k. Two days ago it was all fine and now everytime i connect it to the computer it only charges. I've tried everything from changing usb cables to unistalling andthen installing the device drivers, enabling debugging, restaring either smartphone and computer. Everything I can think of. Please help me out, I'm trying to root the smartphone and without it recognizing I can't do anything, not even transfer files. :crying:
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I had the same problem as well. It only showed charging when I plugged in the USB cable. Tried switching cables, turning off and on USB debugging but nothing worked. I finally just rebooted the phone and then it worked again. Strange that it suddenly stopped.

I have a different issue; the different USB modes work fine but I don't have the 'cdrom' option in the USB mode dialog. I've tried various Alcatel ADB drivers that I have found and none are working, using Win7 64. My Idol 3 4.7 is 6039I (US).

Answered my own question, simply install the Mobile Upgrade Q software.

nope, doesn't show up. it's a bug. i had it before, googled until i found a fix and got it working, now it's back to not being recognized. nothing shows on drop down menu.