Database Info

FYI on warranty

Alright, here's a little background of what happened.
My USB port on my phone is loose. Any data cable I try just kind of pops out eventually and feels very loose.
I went in to ATT to see what they could do for me and they decided to warranty the phone.
When they called in to the service center, they said I needed the new Froyo update. With out the update they couldn't do anything for me.
I thought this was rather strange but I thought I would let all other users know of this update in case other people need to warranty their phones.
P.S. I was on Stock Eclair when I brought it in.

Somewhat strange but i think
they are just doing you a "favour".

41LY45 said:
Somewhat strange but i think
they are just doing you a "favour".
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More like a hassle.. I flashed back to stock thinking that's all I needed to do like always...
Nope!
Just thought I might save someone's time for the future

DirtyRasa said:
More like a hassle.. I flashed back to stock thinking that's all I needed to do like always...
Nope!
Just thought I might save someone's time for the future
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Click to collapse
Thank goodness I'm out of warranty claims... 3rd captivate is a charm right? not...

DirtyRasa said:
More like a hassle.. I flashed back to stock thinking that's all I needed to do like always...
Nope!
Just thought I might save someone's time for the future
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lol, okay. Noted. Flash to official Froyo b4 sending it off.

shiftylock said:
Thank goodness I'm out of warranty claims... 3rd captivate is a charm right? not...
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Yep... I'm now getting my 3rd Captivate. Hopefully this will be better??

Can this Ebay Phone Even Be Fixed?

...or should I just cancel my order for the Samsung Intercept? It was only 10 bucks, practically new!
Here is the info the seller put up:
Got this phone for my birthday but i did not get to use it since i trusted my cousin into putting a custom ROM on it the first day i got it. the ROM does boot up but it just makes phone vibrate and will not load anything since he forgot to put a recovery on it we don't know how to fix it.
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Dude just don't buy it, cuz you don't know if that is the real problem....
Sent from my HTC Sensation 4G using xda premium

And it's a Samsung Intercept...

Why you rich mofos judgin?
I mean, is it fixable or not from what little you know?

jjeangi said:
Why you rich mofos judgin?
I mean, is it fixable or not from what little you know?
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"rich mofos"? No one is judging, I am just stating a fact, the Samsung Intercept is probably the worst smartphone on the market. Save your $10 and find something else. I doubt it is fixable.

Flashing a ROM with no recovery?
Sounds odd, don't buy it OP.

how did I brick my phone??

Updated the phone to the latest PA 10/15 build, flashed SU then gapps. After letting everything settled in, boot into recovery and flashed IX kernel 6.3.6 like I always do after every PA updates,but this time my phone won't boot at all, wont even boot into download mode. Stays on the black screen, won't even vibrate. I tried taking off the battery and plugging it in on the computer and outlet. Nothing works. Its hard-bricked. I sure don't have the money to sent it over for JTAG since I don't get paid till next week plus this is my work phone. WHAT TO DO? WHAT TO DO?
Those USB JIG works from Ebay?

Jig probably won't work.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

xcrazydx said:
Jig probably won't work.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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It doesn't hurt to try those usb jigs its only less than 2 dollars plus free shipping. Won't hurt a bit,but knowing those won't ship in for a week or two.
Any other alternative rather than sending it for JTag service?

Z33type said:
It doesn't hurt to try those usb jigs its only less than 2 dollars plus free shipping. Won't hurt a bit,but knowing those won't ship in for a week or two.
Any other alternative rather than sending it for JTag service?
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Click to collapse
Build your own jig with resistors today and find out if it works.
Try taking out the battery and plugging it in and putting the battery back in.

I'm doubting what you did is what bricked It if indeed it is bricked. Doesn't make sense.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

btm fdr said:
I'm doubting what you did is what bricked It if indeed it is bricked. Doesn't make sense.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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I honestly don't know. Before I flashed the PA 10/15 build I normally wipe cache, dalvik, format/system then flash the rom/su/gapps then reboot. After that I just installed InstigatorX kernel, rebooted then went on to a blank screen, never to turn on again no matter what I do.
I have never experienced this on the previous PA build with instigator X not saying its new builds fault,but thats honestly what I did.
I've had my faults of flashing roms on wrong devices before,but I greatly learned from that. So don't think I flashed the wrong kernel since I only have one kernel saved up on my computer and saved on on my device sd card.

Had your phone been acting funny beforehand? Seems like you did everything right, and others are running the 10/15 PA build just fine. You might have had one of those wonderful fluke bricks...

Sounds like a bad kernel flash. That's usually what bricks a skyrocket.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

cdshepherd said:
Sounds like a bad kernel flash. That's usually what bricks a skyrocket.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Is there a counter for that? Fix? or just JTAG is the only solution?

If you're hard-bricked, JTAG or warranty are the only ways out.

T.J. Bender said:
Had your phone been acting funny beforehand? Seems like you did everything right, and others are running the 10/15 PA build just fine. You might have had one of those wonderful fluke bricks...
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Click to collapse
Never experienced anything unusual and I know I did things right. Only weird funny things that happen to my phone is a few screen flickers on the previous build and I used build.prop to smooth those out. And on PA 2.15 my phone will occasionally randomly shutdown,but gets back on within seconds. I never OC btw. Always keep on stock frequency.
Can I lie to Samsung about the device not being rooted?

Z33type said:
Never experienced anything unusual and I know I did things right. Only weird funny things that happen to my phone is a few screen flickers on the previous build and I used build.prop to smooth those out. And on PA 2.15 my phone will occasionally randomly shutdown,but gets back on within seconds. I never OC btw. Always keep on stock frequency.
Can I lie to Samsung about the device not being rooted?
Click to expand...
Click to collapse
Sure, you can do whatever your heart desires.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

xcrazydx said:
Sure, you can do whatever your heart desires.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Lol would they investigate if the phone is rooted?

Z33type said:
Lol would they investigate if the phone is rooted?
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Click to collapse
They can't investigate anything if it doesn't turn on
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

xcrazydx said:
They can't investigate anything if it doesn't turn on
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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I pretty much told them I did the ICS update then my phone won't turn on from there. And that I barely bought the phone from Craigslist yesterday.
They believed it just a little scared if they found out that my phone is rooted and starts to charge me restocking fee or whatever they do.
This what they told me
Arwyn: Please hold while check the warranty details.
Visitor: ok
Arwyn: I'm sorry for the delay. I'll be right with you.
Arwyn: Thank you for holding.
Arwyn: I see that device is in warranty till March 5th, 2013.
Visitor: awesome
EDIT: This Arwyn Samsung tech support really something
Arwyn: Are you using the same charger and the battery that came with the device?
Visitor: yes its all oem
Arwyn: Do you see any error message on the device?
Visitor: none
Visitor: Like I said the phone does not turn on at all
Visitor: soft keys don't even light up
Visitor: no vibrations, no boot screen, no boot animations or anything
Arwyn: What do you see on the device screen?
OK NOW THEY ARE TELLING ME TO SEND MY DEVICE FOR SERVICE AND REPAIRS COVERED BY WARRANTY. IS THIS A GOOD IDEA TO DO? SINCE MY PHONE IS COMPLETELY ROOTED, HAS A ROM AND CUSTOM KERNEL. LET ME KNOW PLEASE BECAUSE THIS ARWYN PERSON SAID THEY ARE GOING TO DIAGNOSE WHAT CAUSED IT.

I don't think its a huge deal. Just send it in.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Are they asking you to send it in without issuing you out a replacement device or to send it in once you receive a replacement device? If its the first option it doesn't sound like a good idea to me. Sounds like they might actually check it out.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

RastarNation said:
Are they asking you to send it in without issuing you out a replacement device or to send it in once you receive a replacement device? If its the first option it doesn't sound like a good idea to me. Sounds like they might actually check it out.
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Samsung never gives you a replacement device. They will just flash a new firmware to it. If they can't they'll give you a new phone. I'd do it if I where you.

Z33type said:
OK NOW THEY ARE TELLING ME TO SEND MY DEVICE FOR SERVICE AND REPAIRS COVERED BY WARRANTY. IS THIS A GOOD IDEA TO DO? SINCE MY PHONE IS COMPLETELY ROOTED, HAS A ROM AND CUSTOM KERNEL. LET ME KNOW PLEASE BECAUSE THIS ARWYN PERSON SAID THEY ARE GOING TO DIAGNOSE WHAT CAUSED IT.
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Click to collapse
1. Stop shouting.
2. Just do it. Worst thing that can happen is they say no. That said, if they can't get the phone to boot, they'll just send a refurb. If they can get it into download mode, they'll just flash the new firmware and wipe your tracks. Even if they do somehow see that it was rooted (i.e., they boot it into the OS), they'll just tell you that the warranty is void, and the repairs will cost X if you choose to go ahead with them.

Well I sent it in this morning and see whats going to happen from here and then. Hopefully it all goes smoothly.

HELP PLEASE! Kernel Problems

I recently flashed a new CM10 kernel called LeanKernel. At least I tried to, it did not install all the way and after I rebooted my phone did not turn on did not respond to anything. If anyone can help me that would be great. I am not to sure whether to call this a soft or a hard brick. I can't get to CWM and/or download mode. Plugging it in to my computer doesn't help it spams my computer with a format message. I don't know what to do and I appreciate any help anyone can give me.
I also forgot to say that I tried to charge it but nothing shows up on screen i dont know if it even charges. But my battery was at 65% before me phone stopped booting.
Thanks in advance.

You flashed a kernel that was not for your phone. It's brick city. Read and understand what you're doing before flashing things.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Thanks
xcrazydx said:
You flashed a kernel that was not for your phone. It's brick city. Read and understand what you're doing before flashing things.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Thanks for the reply. I accidentally flashed the wrong kernel on my computer. I feel pretty dumb doing that too. I was just hoping a possible way to fix but I think that's not really possible.

otrumbore said:
Thanks for the reply. I accidentally flashed the wrong kernel on my computer. I feel pretty dumb doing that too. I was just hoping a possible way to fix but I think that's not really possible.
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Sure, jtag for $50 or send to Samsung and they will probably fix it free.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Thanks for the Reply
xcrazydx said:
Sure, jtag for $50 or send to Samsung and they will probably fix it free.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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But its rooted so i don't know if they will fix it.

otrumbore said:
But its rooted so i don't know if they will fix it.
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Click to collapse
If it won't turn on they can't tell.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

otrumbore said:
But its rooted so i don't know if they will fix it.
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If it's hard-bricked (it is), they'll either force it into download mode and restore to stock from there, or just mail you a refurb. They'll never know.

Thanks for the replies
xcrazydx said:
If it won't turn on they can't tell.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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T.J. Bender said:
If it's hard-bricked (it is), they'll either force it into download mode and restore to stock from there, or just mail you a refurb. They'll never know.
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Click to collapse
Thanks for the replies. Yeah i guess it makes sense to do that, but I talked to AT&T and I might have the chance to upgrade without having to pay for the early termination. I think I might pre-order the Samsung Galaxy Note 2. I don't know yet. What do you guys think, fix this phone or upgrade!

otrumbore said:
Thanks for the replies. Yeah i guess it makes sense to do that, but I talked to AT&T and I might have the chance to upgrade without having to pay for the early termination. I think I might pre-order the Samsung Galaxy Note 2. I don't know yet. What do you guys think, fix this phone or upgrade!
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Click to collapse
Either way, why not send it in for warranty repair/replacement? I've got the Note 2 on pre-order and am keeping my Skyrocket, because the Note 2 is an entirely different beast.
If you're going to keep the Skyrocket (whether you get the Note 2 or not), why not warranty it? If you're going to sell the Skyrocket, you'd probably want to make sure it works before you put it on eBay, right? If you're going to throw your $600, one-year-old Skyrocket in the trash without even trying to save it, go ahead and mail it to me instead! lol

T.J. Bender said:
Either way, why not send it in for warranty repair/replacement? I've got the Note 2 on pre-order and am keeping my Skyrocket, because the Note 2 is an entirely different beast.
If you're going to keep the Skyrocket (whether you get the Note 2 or not), why not warranty it? If you're going to sell the Skyrocket, you'd probably want to make sure it works before you put it on eBay, right? If you're going to throw your $600, one-year-old Skyrocket in the trash without even trying to save it, go ahead and mail it to me instead! lol
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I wouldn't ever throw something like that away. Especially since I know that its hard bricked, but nothing is wrong with the hardware. I will probably go through with the warranty, and use my old crappy iPhone :crying: until my Note II comes if I get it.

Burn in screen or stuck pixel

Can anyone tell me if this is a defect or something that I may have done to the phone? Just popped up put of nowhere. ?

We can't tell from a screen shot.
Sent from my SM-G955U using Tapatalk

dogredwing1 said:
We can't tell from a screen shot.
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OK. I tried to circle it not sure how it looks on your screen.
Thanks

Maddball said:
Can anyone tell me if this is a defect or something that I may have done to the phone? Just popped up put of nowhere.
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Cant see no dead/stuck pixel with your screenshot ?

N1NJATH3ORY said:
Cant see no dead/stuck pixel with your screenshot ?
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OK thanks. Premium care here I come. ?

Maddball said:
OK thanks. Premium care here I come. ?
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Keep us posted how the process works if you don't mind sharing and have time. I'm curious about the hand delivered warranty replacements.

954wrecker said:
Keep us posted how the process works if you don't mind sharing and have time. I'm curious about the hand delivered warranty replacements.
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Will do. I signed up for Premium care, gonna grab lunch then to the best buy premium care center. I'll report back. ?

I reported back to the wrong thread out of frustration. Here's my report :
Reporting back after trying to redeem my replacement device through Samsung Premium care. Well they sent me to t-mobile and tmo processed an order immediately. Although I did have to give them a credit for the new device , charge will be reversed once they receive the defective phone. Samsung Premium care is not ready for a subscription based platform. I was informed its a 3rd party company handling things. Not sure they are in concert as of yet. Paid beta program.