Related
I know that unlocking the bootloader void your warranty. But watch when for example my speakers get broken - this isn't anyway connect witch unlocking bootloader. Will ASUS repair it on the warranty. I am asking because I will buy a TF300T - it is a really grate device, the ideal fusion of laptop and tablet:good:, but buying a device on witch I can not change ROM or create my own custom kernel isn't acceptable for my.
Eh. If you're in the US, you may have a case because the laws about rooting and jailbreaking favor the consumer (not sure about other countries). However, when you run the app, you effectively sign a contract to have your warranty nullified. The big question is whether the contract outweighs your rights as a consumer. Only a lawyer can answer that for sure.
In Poland why have something called "non-conformity of goods with the contract". Hmm maybe I can use it if I loose the warranty. If some one have some infos about other countries can write in this topic, I will read it.
i'm pretty sure that even if your tablet has an internal defect they won't repair it for free if you've un-locked your bootloader.
Sent from my ASUS Transformer Pad TF300T
In the US manufacturers love using that as an excuse but legally if they can not prove the unlocked bootloader caused the issue then they have to honor the warranty.
Sent from my SGH-T959V using xda app-developers app
I have unlocked my bootloader's pad using the original asus application downloaded from the asus site. So now I don't have the asus guaranty...is there a way to relock the bootloader in order to re have the guaranty? Thanks
Sent from my GT-I9100 using Tapatalk 2
Read and don't post questions in development.
Sent from my Galaxy Nexus using Tapatalk 2
Read what?
Sent from my GT-I9100 using Tapatalk 2
your serial number gets sent to asus so your warranty is void even if you relock. they can track it down to your device...
ricchiiribba said:
Read what?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
The forum rules.
Questions in Q&A, besides you are not the only one with this question. There's a little button on top of every page which says: seach
Use it.
Blubberor said:
your serial number gets sent to asus so your warranty is void even if you relock. they can track it down to your device...
Click to expand...
Click to collapse
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
ricchiiribba said:
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
As of now you cannot. :banghead:
Still Charged Up
there would not even be a point in relocking it, you warranty is gone either way.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
In before lock!
Sent from my SGH-T989 using xda premium
ricchiiribba said:
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Buy a padlock then drill a hole through your tablet, insert the padlock and boom, its locked.
Sent from my Transformer Pad TF300T using Tapatalk 2
~ snicker
Sent from my Nexus 7 using xda app-developers app
Probably should have researched this before hand. How is this thread still open?. Gs2 forums would have locked this like 30 minutes after it was posted.
Sent from my SGH-T989 using xda app-developers app
I think its pretty funny that i'm typing this right now on this thread...
In the US this is illegal. They have to honor the warranty or you can sue them for bad faith. Plenty of precedent to back it up. Courts have ruled that you have the right to "own" your device. Courts have also ruled that modifications or repairs done to a car cannot void your warranty unless they can prove 100% that your actions were directly attributable to the failure in question. Auto manufacturers tried denying warranty claims if you changed your own oil, replaced your own filters, made modifications to your car, etc. Bad faith is very serious and courts don't like it when warranties aren't honored. Insurance companies routinely pay out on questionable claims knowing that if they can't prove 100%, then they can be sued for bad faith and lose much more than the claim. Bad faith compensation is not the dollar amount of the device in question, but actually much higher. Insurance companies get sued for in excess of a million dollars on claims that are only tens of thousands and typically will lose if they cannot prove the claim is 100% fraudulent.
Bad faith is just that bad faith.
Unlocking and installing software should in no way void your warranty on hardware issues unless they can prove 100% that your modification damaged the hardware.
Asus can say whatever they want, it doesn't mean it's legal.
Take them to small claims court if they refuse to honor your warranty.
Sent from my HTC One X using xda app-developers app
c5satellite2 said:
In the US this is illegal. They have to honor the warranty or you can sue them for bad faith.
Click to expand...
Click to collapse
Incorrect.
When you bought the tablet, you accepted an implied warranty, which is an implied agreement between the seller and purchaser; it does not require signatories, but is required to be agreed upon for any adjustments/changes.
In the Asus warranty, it explicitly states:
1. General
...ASUS warranty does not include failure caused by ...non-ASUS modifications to the product...
Click to expand...
Click to collapse
By unlocking the bootloader, you're modifying the product and though the tool to do so was supplied by ASUS, the action was done by you, so you invalidate the warranty. Damaging the product isn't even a consideration in the unlocking, even though improper installation is another qualifier for voiding the warranty, because you did the affirmed act prohibited in the warranty. Their tool and methods are sneaky, but at worst it's entrapment, however there's no such thing in tort/civil law, so the point is moot. I'd recommend you read warranties a bit closer before making assumptions as you did. Taking ASUS to small claims court won't do anything but waste your filing fee, because a judge will read section 1, ask you if you used the unlocker tool and when you say yes (lying wouldn't be wise), he/she will rule against you.
beepea206 said:
Incorrect.
When you bought the tablet, you accepted an implied warranty, which is an implied agreement between the seller and purchaser; it does not require signatories, but is required to be agreed upon for any adjustments/changes.
In the Asus warranty, it explicitly states:
By unlocking the bootloader, you're modifying the product and though the tool to do so was supplied by ASUS, the action was done by you, so you invalidate the warranty. Damaging the product isn't even a consideration in the unlocking, even though improper installation is another qualifier for voiding the warranty, because you did the affirmed act prohibited in the warranty. Their tool and methods are sneaky, but at worst it's entrapment, however there's no such thing in tort/civil law, so the point is moot. I'd recommend you read warranties a bit closer before making assumptions as you did. Taking ASUS to small claims court won't do anything but waste your filing fee, because a judge will read section 1, ask you if you used the unlocker tool and when you say yes (lying wouldn't be wise), he/she will rule against you.
Click to expand...
Click to collapse
Are you part of Apple's Legal Team? :laugh:
jdk2 said:
Are you part of Apple's Legal Team? :laugh:
Click to expand...
Click to collapse
If he was with Apple he would have claimed the invention of all life on earth, and he would be correct since the US Patent Office would have gladly issued a patent. :banghead:
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
jdk2 said:
Are you part of Apple's Legal Team? :laugh:
Click to expand...
Click to collapse
Lol nah, law school. But I'm certain apple would patent the process for answering questions if they could.
Asus may or may not fix problems with your pad regardless of unlock but idk for sure. I know HTC fixes some issues that are obviously hardware related even after you use their unlock tool. I hate forum Nazi's on xda but you really should have tried to search or at least post in Q&A. I thought there was a way to relock because of your post title
Sent from my ADR6425LVW using Tapatalk 2
aostl said:
Asus may or may not fix problems with your pad regardless of unlock but idk for sure. I know HTC fixes some issues that are obviously hardware related even after you use their unlock tool. I hate forum Nazi's on xda but you really should have tried to search or at least post in Q&A. I thought there was a way to relock because of your post title
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Actually, by unlocking the Bootloader doesn't necesserily mean your whole warranty is void. Asus warranty policy clearly states that ASUS warranty does not include failure caused by non-ASUS modifications to the product. So if you're having a problem with let's say something with the pins in charger port, they'd still honor the warranty because that specific problem wasn't caused by the bootloader being unlocked. (Makes sense right) I know this for a fact because it happened to me. With my ATP, my dad borrowed it and tried to charge it using my sister's iPad charger. The aftermath was bent pins. So I called up Asus Tech Support and they took it in for repair, even knowing that the bootloader was indeed unlocked. Only thing,is that I had to wait freaking almost 6 weeks before i got it back.
I bought my daughter an N7 and happened to take a gander at their development over here on XDA. I happened to notice that they had an unlock/lock mechanism for the N7 to cheat the warranty. I know this forum hasn't made much progress on that front, so I figured I'd ask the stupid question of the year: Has anyone torn apart or examined their app? I know that both devices are ASUS, so you'd *think* the lock would be at least close cousins in terms of mechanism?
Just a thought...
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
http://forum.xda-developers.com/showthread.php?t=1670594
so you want to sell your tablet with void warranty to somebody without him knowing that he wont get any warranty on it?
as there are no other reason to relock, you dont gain anything from it, asus shops have your tablet serial number on file to check for warranty vailidity, they dont look at the "this tablet is UnLocked" sign.
As for me, it probably wouldn't do much good at this point, but I'd figure the N7 crowd are circumventing the E.T. method in their unlocking tool (either that, or they'd be in for a bad surprise if something happened).
You have to think of the "children." I'd be rooting my parent's tablet I'm giving them for Christmas in a heartbeat if I knew it wouldn't void their warranty.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
So Asus has had my tablet for the last month because it randomly crapped out and wouldn't boot. It wouldn't even turn on the screen out respond to the computer. Asus said they would fix it but a month later I still hadn't gotten it back so I called them. They told me they wouldn't fix it because it was unlocked and tried to charge me $250 to replace the motherboard. That is half the price of the tablet! They even said it was a hardware error but they won't honor the warranty even though when I sent it in they said they would.
short story Asus sucks so don't unlock if you want anything from them. I will never buy an Asus product again.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Sorry about this but Asus does not suck. Everyone knows, new when unlocking it you void the warranty. Again sorry but I do not see how this is Asus fault.
Just the fact that they said they would fix it then they make me pay to shop it to them just to try and charge me another $250. I wouldn't be so pissed if they had said we don't cover unlocked devices up front but I was told that they would cover a hardware issue when I contacted them before I sent it in.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I'm sorry for what happend to you but asus is right, once you unlock you can replace the kernel to an over clocked one which can causecthe hardware error you describe. I think that most companies will do the same.
Sent from my GT-I9100 using xda app-developers app
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
the_game_master said:
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
Click to expand...
Click to collapse
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
tpmullan said:
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
Click to expand...
Click to collapse
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Zeblade said:
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Click to expand...
Click to collapse
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Do you have it in writing that it was stated they would fix it? Was this done in email? If it was in email and their error for saying it, you might on like .01% chance fight it. Chances are it wouldn't work anyway. Tons of posts about unlocking and losing all warranty that it was foolish to think they would fix it.
I can see how it can be misleading but did you mislead them by not stating up front the device is unlocked? If you didn't then who ever you spoke with assumed you did no modifications to it and warranty is in full effect. Either way again, you agreed to two warnings in the unlock app and the fine print probably states the policy. It was a gamble you took.
alx5000 said:
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Click to expand...
Click to collapse
Judging from the fact that he used the $ in his post, I'm going to go ahead and guess that he's from the US. Here, if it's voided, it's voided completely. They say it in large red letters in the app and the download page. It's his fault for trying to get around it and not tell them that he unlocked it.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
I understand you and i also think that it's abnormal that warranty is off when you unlock your tf700 if the issue is not hardware related, and it's also abnormal that we must unlock and install another rom to have good performance of our tab.
But at same time, the rules are not hidden by Asus and they are known by everybody : unlocking is a no go for warranty. You did unlock ? That was your choice, not Asus. It's a bit too easy to put responsability on other for your own decision.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
masvino said:
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
Click to expand...
Click to collapse
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
MartyHulskemper said:
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
Click to expand...
Click to collapse
This works. Has ASUS obided by this in any cases?
CiaronDarcOne said:
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
This works. Has ASUS obided by this in any cases?
Click to expand...
Click to collapse
Not that I know of at this point in time, but the case has been brought to a close only a short while ago (in the Netherlands). It might take a while.
The downside to this is that manufacturers may decide to permlock the bootloader -- it will take a new round of lawyer mud fights to decide if that is legally acceptable or not. Again, this discussion only applies to the European Union, and ostentatiously NOT to the US of A! Things are quite different on that side of the large pond (possibly unfortunately).
In relation to your first point, and as I posted in the thread I started on this: you cannot sigh away your legal rights by contract with a third party when that right has been secured by law. You cannot sign a document saying someone will pay you a million dollars if only you let him lock you up for a year wothout you being able to get if you so desire: incarceration is the sole privilege of the state when endorsed by law/jurisprudence; you can't sell your daughter or son (or your mother-in-law ) by contract: human trafficking is forbidden by law; etcetera, etcetera.
I wouldn't be surprised if ASUS still takes the stand that your warranty would have been voided by you unlocking the bootloader, but in essence you bought a device, you are free to do with it as you please. Ever bought a kitchen knife? Signed a contract promising not to stab anyone with it?
I don't think that there is much to be done here. When you unlocked the bootloader, you officially forfeited your warranty (coverage from both software and hardware defects). From a legal point of view, it is reasonable for ASUS to reject your warranty claim. It is an unfair system, but since we can't change the rules, we unfortunately have to follow them.
I don't get how people can think it's that absurd. If you open up ANY device, hard-or-software based, you break the seal and void the warranty. This has been the case for decades.
If you modify your Xbox software, you void the warranty. If you open up your pre-build computer or install a different version of Windows, you void the warranty. If you modify your car, you void the warranty. The difference is that Asus warns you as you do it, and everyone else puts it in the EULA which nobody reads. Have you ever read that agreement which you click 'yes I have read' on without reading? It always says the exact same thing.
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
In fact, unlocking is doing nothing to hardware, it's only software modification, you are right about that. But the problem is that this software modification allows you to do other modifications that may break your hardware. For example you could have overclocked your tab's cpu/gpu and you cpu/gpu has heated too much and is now broken. This is an example, i am not saying you did that. Only saying that unlocking may allow the tab user to harm its hardware, and that's why unlocking voids your warranty.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
The Asus rules were right on the warning screen before you pushed the unlock button.
Sorry to say is the only way for them to honor a hardware issue after you locked it is to take them to court and have their rules changed, even if the rules as they stand are right or not.
It is unfair but they have more money for lawyers than we do.
masvino said:
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
Click to expand...
Click to collapse
I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
fsured said:
I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
Click to expand...
Click to collapse
It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
Click to expand...
Click to collapse
As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
MartyHulskemper said:
It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
Click to expand...
Click to collapse
Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
masvino said:
Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
Click to expand...
Click to collapse
Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
huy_lonewolf said:
Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
Click to expand...
Click to collapse
Ghorin said:
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason, maybe a case is in progress but not yet finisged and we don't know what will be its conclusion.
PS : i'm european (France)
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Ghorin said:
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason
Click to expand...
Click to collapse
Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
_that said:
Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
Click to expand...
Click to collapse
Yes and no : that was always true years ago but now i'm seeing that more and more sellers are using the manufacturer warranty : they tell you that in case of issue, you have to call the manufacturer (they give you the phone number). I had that case a few months ago for a baby phone that I had bought at Amazon. After a few weeks it was not working anymore and on Amazon web site it was indicated that for this product I had to call the manufacturer (which I did and my device was replaced without any problem).
So the warranty was from my seller but the repair was done by the manufacturer. And if we go back to our tf700 tabs, what I will have with my seeler (french shop FNAC) : i give them my tab, they send it to the manufacturer that answers them that it has been unlocked and then the warranty is over, and the FNAC shop would answer me the same. ps : i have not unlocked my tab and i'm waiting that my warranty if over before i unlock it
MartyHulskemper said:
Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
Click to expand...
Click to collapse
I know that the topic of warranty law in the EU have been brought up quite a few times before in other threads, but I am not aware of anyone being able to unlock without voiding the warranty from ASUS, ever, regardless of regions. Back to the problem of the OP, since ASUS has already rejected the warranty claim from the OP, are you suggesting that he should sue ASUS if he lives in the EU? Otherwise, I can't see how this whole discussion about warranty law can help at all.