I bought my daughter an N7 and happened to take a gander at their development over here on XDA. I happened to notice that they had an unlock/lock mechanism for the N7 to cheat the warranty. I know this forum hasn't made much progress on that front, so I figured I'd ask the stupid question of the year: Has anyone torn apart or examined their app? I know that both devices are ASUS, so you'd *think* the lock would be at least close cousins in terms of mechanism?
Just a thought...
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
http://forum.xda-developers.com/showthread.php?t=1670594
so you want to sell your tablet with void warranty to somebody without him knowing that he wont get any warranty on it?
as there are no other reason to relock, you dont gain anything from it, asus shops have your tablet serial number on file to check for warranty vailidity, they dont look at the "this tablet is UnLocked" sign.
As for me, it probably wouldn't do much good at this point, but I'd figure the N7 crowd are circumventing the E.T. method in their unlocking tool (either that, or they'd be in for a bad surprise if something happened).
You have to think of the "children." I'd be rooting my parent's tablet I'm giving them for Christmas in a heartbeat if I knew it wouldn't void their warranty.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Related
I know that unlocking the bootloader void your warranty. But watch when for example my speakers get broken - this isn't anyway connect witch unlocking bootloader. Will ASUS repair it on the warranty. I am asking because I will buy a TF300T - it is a really grate device, the ideal fusion of laptop and tablet:good:, but buying a device on witch I can not change ROM or create my own custom kernel isn't acceptable for my.
Eh. If you're in the US, you may have a case because the laws about rooting and jailbreaking favor the consumer (not sure about other countries). However, when you run the app, you effectively sign a contract to have your warranty nullified. The big question is whether the contract outweighs your rights as a consumer. Only a lawyer can answer that for sure.
In Poland why have something called "non-conformity of goods with the contract". Hmm maybe I can use it if I loose the warranty. If some one have some infos about other countries can write in this topic, I will read it.
i'm pretty sure that even if your tablet has an internal defect they won't repair it for free if you've un-locked your bootloader.
Sent from my ASUS Transformer Pad TF300T
In the US manufacturers love using that as an excuse but legally if they can not prove the unlocked bootloader caused the issue then they have to honor the warranty.
Sent from my SGH-T959V using xda app-developers app
I have unlocked my bootloader's pad using the original asus application downloaded from the asus site. So now I don't have the asus guaranty...is there a way to relock the bootloader in order to re have the guaranty? Thanks
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Read and don't post questions in development.
Sent from my Galaxy Nexus using Tapatalk 2
Read what?
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your serial number gets sent to asus so your warranty is void even if you relock. they can track it down to your device...
ricchiiribba said:
Read what?
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The forum rules.
Questions in Q&A, besides you are not the only one with this question. There's a little button on top of every page which says: seach
Use it.
Blubberor said:
your serial number gets sent to asus so your warranty is void even if you relock. they can track it down to your device...
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How can I relock my tab?
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ricchiiribba said:
How can I relock my tab?
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As of now you cannot. :banghead:
Still Charged Up
there would not even be a point in relocking it, you warranty is gone either way.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
In before lock!
Sent from my SGH-T989 using xda premium
ricchiiribba said:
How can I relock my tab?
Sent from my GT-I9100 using Tapatalk 2
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Buy a padlock then drill a hole through your tablet, insert the padlock and boom, its locked.
Sent from my Transformer Pad TF300T using Tapatalk 2
~ snicker
Sent from my Nexus 7 using xda app-developers app
Probably should have researched this before hand. How is this thread still open?. Gs2 forums would have locked this like 30 minutes after it was posted.
Sent from my SGH-T989 using xda app-developers app
I think its pretty funny that i'm typing this right now on this thread...
In the US this is illegal. They have to honor the warranty or you can sue them for bad faith. Plenty of precedent to back it up. Courts have ruled that you have the right to "own" your device. Courts have also ruled that modifications or repairs done to a car cannot void your warranty unless they can prove 100% that your actions were directly attributable to the failure in question. Auto manufacturers tried denying warranty claims if you changed your own oil, replaced your own filters, made modifications to your car, etc. Bad faith is very serious and courts don't like it when warranties aren't honored. Insurance companies routinely pay out on questionable claims knowing that if they can't prove 100%, then they can be sued for bad faith and lose much more than the claim. Bad faith compensation is not the dollar amount of the device in question, but actually much higher. Insurance companies get sued for in excess of a million dollars on claims that are only tens of thousands and typically will lose if they cannot prove the claim is 100% fraudulent.
Bad faith is just that bad faith.
Unlocking and installing software should in no way void your warranty on hardware issues unless they can prove 100% that your modification damaged the hardware.
Asus can say whatever they want, it doesn't mean it's legal.
Take them to small claims court if they refuse to honor your warranty.
Sent from my HTC One X using xda app-developers app
c5satellite2 said:
In the US this is illegal. They have to honor the warranty or you can sue them for bad faith.
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Incorrect.
When you bought the tablet, you accepted an implied warranty, which is an implied agreement between the seller and purchaser; it does not require signatories, but is required to be agreed upon for any adjustments/changes.
In the Asus warranty, it explicitly states:
1. General
...ASUS warranty does not include failure caused by ...non-ASUS modifications to the product...
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By unlocking the bootloader, you're modifying the product and though the tool to do so was supplied by ASUS, the action was done by you, so you invalidate the warranty. Damaging the product isn't even a consideration in the unlocking, even though improper installation is another qualifier for voiding the warranty, because you did the affirmed act prohibited in the warranty. Their tool and methods are sneaky, but at worst it's entrapment, however there's no such thing in tort/civil law, so the point is moot. I'd recommend you read warranties a bit closer before making assumptions as you did. Taking ASUS to small claims court won't do anything but waste your filing fee, because a judge will read section 1, ask you if you used the unlocker tool and when you say yes (lying wouldn't be wise), he/she will rule against you.
beepea206 said:
Incorrect.
When you bought the tablet, you accepted an implied warranty, which is an implied agreement between the seller and purchaser; it does not require signatories, but is required to be agreed upon for any adjustments/changes.
In the Asus warranty, it explicitly states:
By unlocking the bootloader, you're modifying the product and though the tool to do so was supplied by ASUS, the action was done by you, so you invalidate the warranty. Damaging the product isn't even a consideration in the unlocking, even though improper installation is another qualifier for voiding the warranty, because you did the affirmed act prohibited in the warranty. Their tool and methods are sneaky, but at worst it's entrapment, however there's no such thing in tort/civil law, so the point is moot. I'd recommend you read warranties a bit closer before making assumptions as you did. Taking ASUS to small claims court won't do anything but waste your filing fee, because a judge will read section 1, ask you if you used the unlocker tool and when you say yes (lying wouldn't be wise), he/she will rule against you.
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Are you part of Apple's Legal Team? :laugh:
jdk2 said:
Are you part of Apple's Legal Team? :laugh:
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If he was with Apple he would have claimed the invention of all life on earth, and he would be correct since the US Patent Office would have gladly issued a patent. :banghead:
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
jdk2 said:
Are you part of Apple's Legal Team? :laugh:
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Lol nah, law school. But I'm certain apple would patent the process for answering questions if they could.
Asus may or may not fix problems with your pad regardless of unlock but idk for sure. I know HTC fixes some issues that are obviously hardware related even after you use their unlock tool. I hate forum Nazi's on xda but you really should have tried to search or at least post in Q&A. I thought there was a way to relock because of your post title
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aostl said:
Asus may or may not fix problems with your pad regardless of unlock but idk for sure. I know HTC fixes some issues that are obviously hardware related even after you use their unlock tool. I hate forum Nazi's on xda but you really should have tried to search or at least post in Q&A. I thought there was a way to relock because of your post title
Sent from my ADR6425LVW using Tapatalk 2
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Actually, by unlocking the Bootloader doesn't necesserily mean your whole warranty is void. Asus warranty policy clearly states that ASUS warranty does not include failure caused by non-ASUS modifications to the product. So if you're having a problem with let's say something with the pins in charger port, they'd still honor the warranty because that specific problem wasn't caused by the bootloader being unlocked. (Makes sense right) I know this for a fact because it happened to me. With my ATP, my dad borrowed it and tried to charge it using my sister's iPad charger. The aftermath was bent pins. So I called up Asus Tech Support and they took it in for repair, even knowing that the bootloader was indeed unlocked. Only thing,is that I had to wait freaking almost 6 weeks before i got it back.
I recently bricked my Asus infinity tf700 and after many hours of figuring out if its currently possible to fix it I have still not found a possible way around the particular error I am getting. After I did a RMA to Asus they informed me that it is out of warranty and I am currently waiting for my tablet to return.
The question I have is kind of a shady one and not at all honest, and probably illegal. Would it be possible to walk into a retailer like bestbuy and purchase a new infinity tablet with cash, take that tablet home, put the bricked tablet in the box, and return that to the store either saying the tablet was dead when I bought it or that I did not want it anymore for some reason. Very bad I know, but would something like this work? This is all just theoretically speaking of course and I honestly could not bring myself to do something like this.
XDA is not in the business of helping people rip of businesses.
Thread closed.
So Asus has had my tablet for the last month because it randomly crapped out and wouldn't boot. It wouldn't even turn on the screen out respond to the computer. Asus said they would fix it but a month later I still hadn't gotten it back so I called them. They told me they wouldn't fix it because it was unlocked and tried to charge me $250 to replace the motherboard. That is half the price of the tablet! They even said it was a hardware error but they won't honor the warranty even though when I sent it in they said they would.
short story Asus sucks so don't unlock if you want anything from them. I will never buy an Asus product again.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Sorry about this but Asus does not suck. Everyone knows, new when unlocking it you void the warranty. Again sorry but I do not see how this is Asus fault.
Just the fact that they said they would fix it then they make me pay to shop it to them just to try and charge me another $250. I wouldn't be so pissed if they had said we don't cover unlocked devices up front but I was told that they would cover a hardware issue when I contacted them before I sent it in.
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I'm sorry for what happend to you but asus is right, once you unlock you can replace the kernel to an over clocked one which can causecthe hardware error you describe. I think that most companies will do the same.
Sent from my GT-I9100 using xda app-developers app
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
the_game_master said:
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
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I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
tpmullan said:
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
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You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Zeblade said:
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
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If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Do you have it in writing that it was stated they would fix it? Was this done in email? If it was in email and their error for saying it, you might on like .01% chance fight it. Chances are it wouldn't work anyway. Tons of posts about unlocking and losing all warranty that it was foolish to think they would fix it.
I can see how it can be misleading but did you mislead them by not stating up front the device is unlocked? If you didn't then who ever you spoke with assumed you did no modifications to it and warranty is in full effect. Either way again, you agreed to two warnings in the unlock app and the fine print probably states the policy. It was a gamble you took.
alx5000 said:
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
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Judging from the fact that he used the $ in his post, I'm going to go ahead and guess that he's from the US. Here, if it's voided, it's voided completely. They say it in large red letters in the app and the download page. It's his fault for trying to get around it and not tell them that he unlocked it.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Hi, im considering unlocking the bootloader, but the problem is it voids the Asus warranty. now i bought my tablet at best buy with the 2 year warranty because i tend to have bad luck with damaging electronics. if i unlock the bootloader and damage the tablet and take it in for repair will best buy still take it back and would i be able to get a replacement?
Thanks,
Ryan
i dont believe so. i think modifying the system will void it. i would go to best buys website and look at there warranty policy
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
ryanskeltis said:
Hi, im considering unlocking the bootloader, but the problem is it voids the Asus warranty. now i bought my tablet at best buy with the 2 year warranty because i tend to have bad luck with damaging electronics. if i unlock the bootloader and damage the tablet and take it in for repair will best buy still take it back and would i be able to get a replacement?
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Officially, unlocking your bootloader means losing warranty altogether -- I strongly doubt if BestBuy looks at your bootloader at all, but if they do not give you a direct replacement and send it in to ASUS instead, they probably will notice.
there is nothing on best buys website under the warranty section about anything related to unlocking/rooting and all that cool stuff
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
ryanskeltis said:
there is nothing on best buys website under the warranty section about anything related to unlocking/rooting and all that cool stuff
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
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Well, I doubt they would go into that detail. But I strongly suspect they won't cover anything where they are not backed from the vendor (Asus).
FordPrefect said:
Well, I doubt they would go into that detail. But I strongly suspect they won't cover anything where they are not backed from the vendor (Asus).
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^^ This. Iin Europe, warranty handling is explicitly assigned to the retailer during at least the first year, so in that case yo ucan go to the retailer and say "fix this". They'd still have to send it in, though, and if ASUS subsequently claims it is user error the retailer is going to follow that statement blindly. This means you'd have to pay.
Also, they probably put a clause in there regarding user interventions or user-induced damages -- falling off a table would be a prime example, but so would flashing a custom ROM -- software that's not supposed to be there at all in the first place -- by the end-user. You have made clear your intentions to do some funky stuff to your 700 by unlocking the bootloader, an action an average user in general would not perform, or even consider.