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Hi,
I've tried out some custom roms over the last few weeks and i noticed some days ago that my screen won't turn off when answering a call and holding it at my ear.
First i thought it was a miui bug, but same thing on different sense roms...
Then i noticed that automatic brightness is not working as well...
Sounds like a hardware bug, but my device didn't fall down or anything like that.
Could there be a solution to fix this?
Thanks!
bail.de said:
Hi,
I've tried out some custom roms over the last few weeks and i noticed some days ago that my screen won't turn off when answering a call and holding it at my ear.
First i thought it was a miui bug, but same thing on different sense roms...
Then i noticed that automatic brightness is not working as well...
Sounds like a hardware bug, but my device didn't fall down or anything like that.
Could there be a solution to fix this?
Thanks!
Click to expand...
Click to collapse
Do you have a screen protector on? if yes, then it could be covering the sensor (which is on the left hand side of phone in line with the LED), I suggest that you cut a small hole in it, this helps....as I've read before.
thanks, but i don't have a screen protector...
could it be related with the new radio i flashed? (20.44.30.0821U_3821.08.00.24_M)
i don't know exactly, but the problem problably occured since i flashed radio.
tried different kernels and roms, so radio is the only solution left?
reflash? downgrade?
Got simmilar issue. Was trying different things to solve it. At end just sent in to HTC. Sensor was buggy and got replaced.
Just take it to HTC.
i sent it to htc yesterday, thanks.
hope they don't mind that i rooted and stuff, i flashed stock and put my device s-on again, so maybe they won't find out
Hi
just want to ask if anybody have encountered my problem with htc sensation.
my phone reboots and/or shuts off intermittently.
i had it fixed on the service center but still the problem persist.
i ask what action did they do, according to them they just re-flash it.
after a week the problem re-surfaces, would like to ask about your opinion on how to fix it. thanks in advance
best regards,
asakurahao
asakurahao said:
Hi
just want to ask if anybody have encountered my problem with htc sensation.
my phone reboots and/or shuts off intermittently.
i had it fixed on the service center but still the problem persist.
i ask what action did they do, according to them they just re-flash it.
after a week the problem re-surfaces, would like to ask about your opinion on how to fix it. thanks in advance
best regards,
asakurahao
Click to expand...
Click to collapse
are you running custom roms?
Got the same problem and i know one other Person who does. Problem stopped appearing for some time and now its back worse than ever with random shutdowns even during calls. Running Stock HTC ROM not rooted or anything. Found some clues on the internet that it might be caused by a SW Update that came from HTC. Nothing for sure though. All i know is that i am seriously looking for another device at the moment. HTC and Android devices are annoying me more and more lately. No Official Updates (or they take 6 months), Compatibility Issues... The list grows longer every day. I used to love Android Phones, especially the HTC Ones but they appear to be stuck.
Samson711 said:
Got the same problem and i know one other Person who does. Problem stopped appearing for some time and now its back worse than ever with random shutdowns even during calls. Running Stock HTC ROM not rooted or anything. Found some clues on the internet that it might be caused by a SW Update that came from HTC. Nothing for sure though. All i know is that i am seriously looking for another device at the moment. HTC and Android devices are annoying me more and more lately. No Official Updates (or they take 6 months), Compatibility Issues... The list grows longer every day. I used to love Android Phones, especially the HTC Ones but they appear to be stuck.
Click to expand...
Click to collapse
you have just been unlucky...i'm running custom roms and sometimes i get random reboot but now it is all ok!
send it back!
I had exactly this problem, phone kept turning off at random. Mine was totally stock, first time I sent it back they re-flashed but it started turning off again after about 2 weeks. I sent it back again, they changed the motherboard and its been working fine since then (touch wood!).
Also had random shutdowns. Got a new battery and the problem was gone. But now 4 months in on the new battery same thing starts to happen again. Beginning to thinks there's something wrong with the power management.
Sent from my HTC Sensation XE with Beats Audio using XDA
there is actually an issue on the power management, which is fixed with the ics update. If you can wait , you'll get an update from htc
if you cant, go ahead and flash a custom ics rom
I had the same problem before I bought a new battery and i hope it wont come back when the battery gets older. The problem was with 2G networks. If you turn the mobile network to WCDMA (3/4G) only in the settings, the phone shouldn't shut down. I hope the ICS update completely solves this
Sent from my HTC Sensation Z710e using XDA
I had the same problem as well. I flashed ICS and it would still shut off. I noticed it wouldn't ever shut off if it was just sitting on my desk except one time it shut off when on my desk and someone called and my phone vibrated. Turns out the battery connection wasn't tight enough and when moved around, it would lose power. I folded a small piece of paper to make the battery fit tighter and it hasn't shut off since (about a month)
Hi all, I have gone through this problem... I have done all troubleshootings S-off S-On different roms new sim car everything even flashed by service station not helped...on solution for random shut down for me was changing motherboard and after they changed my motherboard I haven't faced single issue... get board changed.
Issues
1) random shutdown
2)while calling some shuts down
3)If it shuts down it will again shut down imd. on 2-3 attempts then start properly.
4) when screen is off and u push power button u find phone down
5) Random shut down some time imd or it will not happen for for next 8-9 hrs.
Get mother board changed.
I was experecing the same issue.
Random reboots or random shut down !
Never when my phone is charging, only when it is on battery.
But I'm trying something, the auto brigthness ! I desactivate auto brigthness, for the moment no ramdon reboots or shut down anymore, was testing 2 days now ! Perhaps try this solution !
Sent from my HTC Sensation XE with Beats Audio using XDA
Try to remove micro sd card,test the phone and if it does work ok change the card,that was my solution.
3 users in my office are seeing this
3 sensation users in my office are seeing this too, the UE "powers up" when you attempt to wake the screen i'm taking logcat but i'm yet to determine if the phone is powering off at some time when the screen is off or when you attempt to wake it.
i am seeing the battery stats are all over the place after it boots up.
this does not happen when it is being charged.
the logcat from my phone sometimes say a process has crashed (latest 03-06 17:06:18.995 I/ActivityManager( 321): Process com.htc.ereader.drmengine (pid 2742) has died.) but not in the majority of my logs they just appear to stop,
if anyone is proficient at logcat analysis i can share a log taken of a failure.
the 3 users in my office have:
1X S off and ICS ARHD
1X S off and ICS (trips)
1X S off GB unbranded
any help would be gratefully received
**EDIT**
having just pressed the power button to wake the screen(19:00) the phone booted again i was able to check the logcat log file and it stopped logging at 18:02 so it appears to be crashing when going into sleep or when in sleep mode rather than when the wake command is issued
also: http://forum.xda-developers.com/showthread.php?t=1500966 looks like the same issue.
Same problem on HTC Sensation with ICS
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Hi
any news about this?. Is this problem caused by a hardware failure finally?
Thank you!.
krakou69 said:
I was experecing the same issue.
Random reboots or random shut down !
Never when my phone is charging, only when it is on battery.
But I'm trying something, the auto brigthness ! I desactivate auto brigthness, for the moment no ramdon reboots or shut down anymore, was testing 2 days now ! Perhaps try this solution !
Sent from my HTC Sensation XE with Beats Audio using XDA
Click to expand...
Click to collapse
I set my brightness manually, never really liked auto, and still got random reboots
Sent from my HTC Sensation XE with Beats Audio using XDA
Hi,
I fixed my problem (random shutting down) setting my network mode to 3g only.
sylvesta696 said:
I set my brightness manually, never really liked auto, and still got random reboots
Sent from my HTC Sensation XE with Beats Audio using XDA
Click to expand...
Click to collapse
as7 said:
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Click to expand...
Click to collapse
Well I got my battery replaced. Worked fine for about 3 months. Now the issue is back. I think it has something to do with the power management on the phone wearing down the battery. When I plug in my charger I feel electricity in the back cover and a humming sound in my headphones. Somethings wrong with the hardware. Going to send my phone in now
Sent from my HTC Sensation using XDA
as7 said:
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Click to expand...
Click to collapse
Im using custom ICS and getting this problem too. Another thread over here with similar problems:
http://forum.xda-developers.com/showthread.php?t=1475602
Defectus said:
Well I got my battery replaced. Worked fine for about 3 months. Now the issue is back. I think it has something to do with the power management on the phone wearing down the battery. When I plug in my charger I feel electricity in the back cover and a humming sound in my headphones. Somethings wrong with the hardware. Going to send my phone in now
Sent from my HTC Sensation using XDA
Click to expand...
Click to collapse
I get a weird humming feeling too, like a vibration as you run your finger over the back. Whats also weird is that if im holding the phone and then someone runs their finger on my hand, they also feel the static/vibration feeling. However as soon as I put the phone down the vibration feeling goes. Its so weird, if I send the phone off I'll be phoneless for weeks!
Very simple solution
Hi guys,
Most of us (myself included) are sometimes blinded by our knowledge of custom roms to not try the most obvious fix for this finally very simple issue...
I have a park of about 20 HTC sensation on my company and had the problem on several of them (mine is running a CM9 nightly , but all the others are stock). Had the motherboard/battery replaced on some of them, tried many settings (and on my phone, different roms) but it only offered a temporary and random improvement. I found the solution on a forum and I'm ashamed I never found it earlyer as it's so simple:
Remove your back cover and place a spacer (the thickness of one or two visit cards) between the top side (right part, just opposite to the connector) border of the battery and the chassis. This will ensure that the battery presses a bit harder on the connector. Without the spacer, you may notice that the battery is in a slightly skewed position, not totally parallel with the compartiment and therefore not pressing hard enough on the connector. We never had an unexpected shutdown since then !!!
Hello everyone,
I have a fairly new HTC One S z520e (2weeks old), running stock 4.0.4 update, no root etc yet.
Lately I am experiencing problems with the capacitive buttons acting like crazy, I remember before owning the phone that I had read some cases that users had similar problems but did not find the threads.
While typing, suddenly all three buttons start acting weird without getting pressed and sometimes the buttons do not work at all. In some cases if I switch off-on the screen sometimes it gets fixed, but most of the time it doesn't and I have to wait a long time to get it to work as it should again, or restart the phone.
I sometimes had this issue with my HTC Desire and typing,but after I cleaned the screen it worked immediately, but this does not happen in this case.
It might be a static electricity issue but I am still not sure.
I have a screen protector and I also thought that this might be the cause, since when I removed the protector from my Desire I never had this problem again.
Is it a software bug or hardware flaw?
Do any of you experience the same issue and have any solution??
Thanx in advance,
T.
Warranty replacement. If you aren't rooted not much you can do. If its that new I wouldn't tolerate it. Get a new one
Sent from my HTC VLE_U using xda app-developers app
I wish it was that easy. In my country I can only find the z560e and I was lucky enough to find from an independent dealer a z520e, so if I try to get it replaced in warranty I am sure that I will get back a z560.
Sent from my HTC One S using Tapatalk 2
My M8 is on stock ROM, rooted with Xposed and a handful of modules.
Half the time I'm in the Play Store viewing a list of my installed apps, my phone will somehow register a touch anywhere randomly on the display while I'm not touching the screen in any way. Initially I assumed it was a busted digitizer, but it ONLY does this while I'm in the Play Store, from what I've noticed at least. My phone does this while unplugged from any charger/cable.
Also, a lot of times while I'm using the phone while charging, the digitizer will freak the hell out while I'm touching it and register inputs all over the screen and very rapidly. I've seen this on other phones as well while using a crappy non-OEM charger, but this phone seems very much more sensitive to what charger you're using. Chargers that worked fine on my Note 2 and my wife's current GS4 make my M8's digitizer freak out. Has anyone else noticed this?
FYI, I can see these random inputs by enabling "show touches" in the developer options. I'll see touches register on the screen without me touching the phone at all in both of the scenarios above.
T4rd said:
My M8 is on stock ROM, rooted with Xposed and a handful of modules.
Half the time I'm in the Play Store viewing a list of my installed apps, my phone will somehow register a touch anywhere randomly on the display while I'm not touching the screen in any way. Initially I assumed it was a busted digitizer, but it ONLY does this while I'm in the Play Store, from what I've noticed at least. My phone does this while unplugged from any charger/cable.
Also, a lot of times while I'm using the phone while charging, the digitizer will freak the hell out while I'm touching it and register inputs all over the screen and very rapidly. I've seen this on other phones as well while using a crappy non-OEM charger, but this phone seems very much more sensitive to what charger you're using. Chargers that worked fine on my Note 2 and my wife's current GS4 make my M8's digitizer freak out. Has anyone else noticed this?
FYI, I can see these random inputs by enabling "show touches" in the developer options. I'll see touches register on the screen without me touching the phone at all in both of the scenarios above.
Click to expand...
Click to collapse
Are you using any sort of cases/screen protectors? If so try taking them off and seeing if the issue persists. Also wipe down the screen and get rid of any smudges and fingerprints and see if that fixes it as those can apparently sometimes cause this.
Lastly you can try doing a 'Factory Data Reset' from your recovery such as TWRP, I do not know if the stock recoveries have these but if they do and this is a software issue than this will solve your problem. (Requires S-OFF if it's not available in stock recovery)
If doing the factory data reset does not solve your problem than it is almost definitely a manufacturer defect.
Do take note I did my own research just now to bring you these answers and I am not capable of giving you an overly educated answer like someone else may. Good luck! & I hope the software/case solutions fix it.
Edit: Try disabling Xposed and see if the problem persists too.
T4rd said:
My M8 is on stock ROM, rooted with Xposed and a handful of modules.
Half the time I'm in the Play Store viewing a list of my installed apps, my phone will somehow register a touch anywhere randomly on the display while I'm not touching the screen in any way. Initially I assumed it was a busted digitizer, but it ONLY does this while I'm in the Play Store, from what I've noticed at least. My phone does this while unplugged from any charger/cable.
Also, a lot of times while I'm using the phone while charging, the digitizer will freak the hell out while I'm touching it and register inputs all over the screen and very rapidly. I've seen this on other phones as well while using a crappy non-OEM charger, but this phone seems very much more sensitive to what charger you're using. Chargers that worked fine on my Note 2 and my wife's current GS4 make my M8's digitizer freak out. Has anyone else noticed this?
FYI, I can see these random inputs by enabling "show touches" in the developer options. I'll see touches register on the screen without me touching the phone at all in both of the scenarios above.
Click to expand...
Click to collapse
It's a known issue, phantom touches. It might be software or hardware related. No known fix yet. Happens to me sometimes also. I've also only really noticed it in the Playstore.
Haven't noticed anything with different chargers, you could have a hardware problem.
Sent from my HTC6525LVW using Tapatalk
S1L3nTShaDoWz said:
Are you using any sort of cases/screen protectors? If so try taking them off and seeing if the issue persists. Also wipe down the screen and get rid of any smudges and fingerprints and see if that fixes it as those can apparently sometimes cause this.
Lastly you can try doing a 'Factory Data Reset' from your recovery such as TWRP, I do not know if the stock recoveries have these but if they do and this is a software issue than this will solve your problem. (Requires S-OFF if it's not available in stock recovery)
If doing the factory data reset does not solve your problem than it is almost definitely a manufacturer defect.
Do take note I did my own research just now to bring you these answers and I am not capable of giving you an overly educated answer like someone else may. Good luck! & I hope the software/case solutions fix it.
Edit: Try disabling Xposed and see if the problem persists too.
Click to expand...
Click to collapse
Using a Supcase that doesn't touch the display and no screen protector. It does it without the case being on too.
I've recently did a full system wipe and tried a new ROM (Clean ROM) and it still does it, but only in the Play Store, which is why it's confusing me as to if it's a software or hardware issue. I've had HTC send me a replacement M8 out because of it and the new phone ( and previous 2 other phones I had hardware issue with) never did this, which makes me believe that it is indeed a hardware issue. It's just bizarre that it only happens in the Play Store.
When I flashed this new ROM though, it didn't do it initially during the setup of the phone and getting all my apps installed/updated. Once I installed Xposed, it did it, so I uninstalled Xposed to see if it continued and it did, so I'm not sure if it was a coincidence that I didn't have any "phantom touches" before installing Xposed or not.
BadUsername said:
It's a known issue, phantom touches. It might be software or hardware related. No known fix yet. Happens to me sometimes also. I've also only really noticed it in the Playstore.
Haven't noticed anything with different chargers, you could have a hardware problem.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Are you rooted and/or running Xposed as well?
T4rd said:
Are you rooted and/or running Xposed as well?
Click to expand...
Click to collapse
Rooted, no xposed. It was doing the Phantom touches when I was unrooted also.
Sent from my HTC6525LVW using Tapatalk
Just want to bump this to see if anyone else is experiencing it and maybe fine a possible fix. I've replaced this phone 3 times now for different issues and would like to see if I can fix this without swapping it out again. It has gotten a tad worse now and the phantom touches have extended into Hangouts when I initially open it and start typing into a conversation, it will register taps on the keyboard and I have to delete the erroneous input immediately upon the keyboard opening. Otherwise, I don't see it anywhere else in any other apps or situations. Friggin weird. It has followed me across ROMs and factory resets. So I'm guessing it's just a weird-ass hardware issue.
I also facing this issue yesterday & getting worst today. I on ViperRom stock, no xposed or whatsoever.. just viper rom.. this phone just 2 months in my hand.... not only the phantom touches, but dead band as well...
did you send to service centre to get it fix or replacement?
mrvearn said:
I also facing this issue yesterday & getting worst today. I on ViperRom stock, no xposed or whatsoever.. just viper rom.. this phone just 2 months in my hand.... not only the phantom touches, but dead band as well...
did you send to service centre to get it fix or replacement?
Click to expand...
Click to collapse
Mine eventually resolved itself. I was only having Phantom touches on Google Apps. Mainly the playstore and Gmail.
Playstore updated and the issue went away, started using inbox instead of Gmail and it also went away. Haven't had a problem since.
Your issue sounds like it might be more of an issue, but updating both of those apps fixed my problems.
Sent from my HTC6525LVW using Tapatalk
i too have same prob
T4rd said:
My M8 is on stock ROM, rooted with Xposed and a handful of modules.
Half the time I'm in the Play Store viewing a list of my installed apps, my phone will somehow register a touch anywhere randomly on the display while I'm not touching the screen in any way. Initially I assumed it was a busted digitizer, but it ONLY does this while I'm in the Play Store, from what I've noticed at least. My phone does this while unplugged from any charger/cable.
Also, a lot of times while I'm using the phone while charging, the digitizer will freak the hell out while I'm touching it and register inputs all over the screen and very rapidly. I've seen this on other phones as well while using a crappy non-OEM charger, but this phone seems very much more sensitive to what charger you're using. Chargers that worked fine on my Note 2 and my wife's current GS4 make my M8's digitizer freak out. Has anyone else noticed this?
FYI, I can see these random inputs by enabling "show touches" in the developer options. I'll see touches register on the screen without me touching the phone at all in both of the scenarios above.
Click to expand...
Click to collapse
Any fixes for the phantom touch??
Hello XDA,
My Nexus 5 running CM12 5.0.2 nightly will not respond to the touches anymore infact when I press the power button to activate the display it acts as if someone is touching it randomly messing all the apps that are running and opening and closing many other things.
Furthermore it displays weird and burned lines throughout the screen. It was not dropped, no water went inside the device or anything. If it helps I did install the OTA updates that CM gives us.
I have also attached pictures so you may get a better understanding of my problem.
Thanks in advance.
Saad S. said:
Hello XDA,
My Nexus 5 running CM12 5.0.2 nightly will not respond to the touches anymore infact when I press the power button to activate the display it acts as if someone is touching it randomly messing all the apps that are running and opening and closing many other things.
Furthermore it displays weird and burned lines throughout the screen. It was not dropped, no water went inside the device or anything. If it helps I did install the OTA updates that CM gives us.
I have also attached pictures so you may get a better understanding of my problem.
Thanks in advance.
Click to expand...
Click to collapse
Has this happened after you flashed a rom or.. ??
semirr said:
Has this happened after you flashed a rom or.. ??
Click to expand...
Click to collapse
Yes after I flashed the rom but not directly after. But after a good 1 month.
Saad S. said:
Yes after I flashed the rom but not directly after. But after a good 1 month.
Click to expand...
Click to collapse
Hmm I see. Well since a month HAS passed, its definetly not the rom thats causing the problem, i don't know if anything regarding the software could even be causing the problem. Its 100% hardware and by that i mean the screen, you should change it, the touch and also the display are messed up.
semirr said:
Hmm I see. Well since a month HAS passed, its definetly not the rom thats causing the problem, i don't know if anything regarding the software could even be causing the problem. Its 100% hardware and by that i mean the screen, you should change it, the touch and also the display are messed up.
Click to expand...
Click to collapse
Is it possible that a driver update could fix this, if so then how?
Saad S. said:
Is it possible that a driver update could fix this, if so then how?
Click to expand...
Click to collapse
Hmm i dont think that a driver could be the problem. And if it is i dont know how you could fix it Google it
I hate to be the bringer of bad news - but your screen is toast. Fortunately you can replace the touch and display components all at once.
http://www.amazon.com/Skiliwah-Digitizer-Assembly-Google-nexus5/dp/B00HN0U168
Here is what you need to perform the repairs - and here are the procedures for disassembly.
https://www.ifixit.com/Teardown/Disassembling+Nexus+5+Display+Teardown+-+liquid+damage/32410
Trust me, it's not that difficult. Unfortunately, it's a bit pricey ($60 for the screen and digitizer), nevertheless much cheaper than a new device or sending your device in for repairs.
Rma
Problem Solved
The screen isn't toast, neither is the digitizer. I have 2 of these phones. The parts which cause problems like this are the main board and the ribbon with the USB connector on it, which also attaches the screen & digitizer to the main board. One was showing lines exactly like this, & also no touch. I put a replacement main board in. Works great now. The other, wouldn't even turn on. I put the main board from the first phone in the second one, it still wouldn't turn on. I replaced the ribbon cable, it turns on and perfectly replicates the issue from the first phone. So now, I have one fully functioning LG Nexus 5, and another which turns on with the same problem as yours. This is good, I started out with 2 of them that were useless to me. So, it appears that your display and touch issues are caused solely by a bad main board. A replacement main board costs somewhere around $75. After swapping stuff around, I have 2 bad main boards, 1 bad USB ribbon & 1 working phone of 2. Not bad, not bad at all.