Hi, I was told by HTC that because the microphone is connected to the motherboard, the phone can not go under warranty if it has the bootloader unlocked. What should I do now?
skyzent said:
Hi, I was told by HTC that because the microphone is connected to the motherboard, the phone can not go under warranty if it has the bootloader unlocked. What should I do now?
Click to expand...
Click to collapse
Relock it, and don't ever tell them its unlocked ever again...
Sent from my HTC One S using xda app-developers app
You could order the part yourself and do it yourself or if you're from the UK try contacting
www.fonefunshop.co.uk
but the phone is already in service. if I did return and bring him a service center, I could pass it under warranty?
This is why iwill not buy htc again. They do anything the can to not stand behind there phones. Ad tmbile warranty and go that route.
Sent from my Nexus 7 using xda premium
skyzent said:
Hi, I was told by HTC that because the microphone is connected to the motherboard, the phone can not go under warranty if it has the bootloader unlocked. What should I do now?
Click to expand...
Click to collapse
Everything is connected to the motherboard so that makes no sense.
Sent from my One S using xda app-developers app
droidkevlar said:
Everything is connected to the motherboard so that makes no sense.
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
Lol, true that. I hate dealing with these faceless corporations. Everything by the book (their book) and no room for movement. Using a method that they provide voids warranty, unbelievable.
Especially a hardware issue like that obviously has nothing to do with the bootloader.
I say S-OFF the phone, follow the guides to make it look "untampered," then relock and run RUU to get rid of the CID on the bootloader screen. Call them back and say you were mistaken, it was your friends phone you unlocked, not yours. So let's get this warranty process started. That's exactly what I would do in your shoes.
HTC_One_S | Root_Box_ROM | Bubba_Kernel_2.8b | S-OFF
Related
HTC is releasing their own version of the unlocker. I'm a bit confused of the difference between the two. Which will be better?
www.anandtech.com/show/4573/htc-announces-webbased-bootloader-unlock-tool-for-htc-sensation
Sent from my HTC Sensation Z710e using XDA App
Revolutionary is better for sure. Do you want to give HTC record of your unlock and grounds to automatically deny your warranty claim for clear hardware issues? I sure don't. I'd rather they have no idea that I'm unlocked.
Sent from my HTC Sensation 4G using XDA Premium App
moto211 said:
Revolutionary is better for sure. Do you want to give HTC record of your unlock and grounds to automatically deny your warranty claim for clear hardware issues? I sure don't. I'd rather they have no idea that I'm unlocked.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Does Revolutionary have the ability to relock the bootloader? Because once you unlock it your warranty is void no matter what. So this would be a major factor in determining which way to go. I would like to know as I just purchased my sensation yesterday.
Now on a side note I rooted my N1 just after it released. It had some hardware issues I sent it in under warranty and had no issues concerning the warranty and being unlocked. I would like to see what parts of the warranty void upon unlocking via HTCs method. If someone can post a link I would be interested to read up on this.
Sent from my HTC Sensation 4G using XDA Premium App
I would say Revolutionary!
hTC updates - take ages..by the time they come out with any essentials updates, i had changed to another device.
Revolutionary - almost every single day. They listen to our feedbacks n always trying to improve for the community...
Therefore, Revolutionary FTW!
Sent from my hTC Z710e Washing Machine using XDA Premium App
I agree with everyone the revolution is better in every way.
Plus if it gets bricked for HTC its voided and they KNOW it
but for revolution they wont know so if its bricked just drown it or back over it and its unvoided
SpeakEZ said:
Does Revolutionary have the ability to relock the bootloader? Because once you unlock it your warranty is void no matter what. So this would be a major factor in determining which way to go. I would like to know as I just purchased my sensation yesterday.
Now on a side note I rooted my N1 just after it released. It had some hardware issues I sent it in under warranty and had no issues concerning the warranty and being unlocked. I would like to see what parts of the warranty void upon unlocking via HTCs method. If someone can post a link I would be interested to read up on this.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
While Revolutionary doesn't per se, you can do it by simply flashing your stock ROM and switch secuflag back to 3 which will relock you to S-On. Details are in this sticky, oh and the cool thing is if you flash the stock RUU back your bootloader just says PVT Ship S-Off so it looks as if you got your Sensation that way haha
That is exactly what I did. s-off my device via revolutionary method then rooted and super CID. I then re-flashed stock ruu back and now I have stock s-off but with super CID. I'll probably changed it back to Asian CID just for software updates. If that is how software updates check for proper version updates.
Got my one s from three and was wondering if anyone knows if rooting voids warranty? Already got loose volume buttons so don't want to root if it has to go back to be replaced. Cheers.
Sent from my HTC One S using XDA
If volumbutton already is loose, I'd return it ASAP anyway.
But unlocking through htcdev and then rooting won't in general void the warranty unless it is rather obvious that the damage is caused as a result of the unlocking/rooting (overheating due to overclocking or bricking the device during software-tampering are things that comes to mind).
nozzla said:
Got my one s from three and was wondering if anyone knows if rooting voids warranty? Already got loose volume buttons so don't want to root if it has to go back to be replaced. Cheers.
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
Tmobile said it doesnt.....but rep probably had no idea what i was talking about
Rooting as in htcdev doesn't void her...but if you root it and install some other variant you might have problems..although even HTC are starting yo get wise and don't care anymore
Sent from my HTC One S using XDA Premium App
arknailed7754 said:
Rooting as in htcdev doesn't void her...but if you root it and install some other variant you might have problems..although even HTC are starting yo get wise and don't care anymore
Sent from my HTC One S using XDA Premium App
Click to expand...
Click to collapse
Could you please link me to where this is stated by HTC?
DownloaderZ said:
Could you please link me to where this is stated by HTC?
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Click to collapse
It's in the disclaimer. Part of your warranty may be void if you unlock the bootloader, which is necessary for rooting.
I thought he was saying that it would NOT void warranty.
joshnichols189 said:
It's in the disclaimer. Part of your warranty may be void if you unlock the bootloader, which is necessary for rooting.
Click to expand...
Click to collapse
DownloaderZ said:
I thought he was saying that it would NOT void warranty.
Click to expand...
Click to collapse
Rooting technically doesn't void the warranty, but unlocking the bootloader *may*.
true but in order to get root you need to unlock bootloader.. Stupid or what ??
some people just want root only, Just for some apps. they shouldnt be punished for voiding warranty
So annoying. Want to root but don't want to risk something happening to the phone (hardware related). Want to be able to get a replacement.
Sent from my HTC One S using XDA
nozzla said:
So annoying. Want to root but don't want to risk something happening to the phone (hardware related). Want to be able to get a replacement.
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
Just relock the bootloader via htcdev
Sent from a guy living in a van down by the river
azzledazzle said:
true but in order to get root you need to unlock bootloader.. Stupid or what ??
some people just want root only, Just for some apps. they shouldnt be punished for voiding warranty
Click to expand...
Click to collapse
why can my ASUS Prime be rooted without unlocking the bootloader while my HTC One S cant ?
thats HTC for ya,, Ive never seen anything so ridiculous..
All my previous android phones (samsungs) where easy and simple, Albeit im in this game to hack the life out of my phone, But not everyone wants to do that lol.
phones should come rooted as default..
Hi how do I make ny HTC one x look like when you first got it unrooted all of at&t apps .
Or can I send it to warranty rooted ?
Sent from my HTC One XL using xda app-developers app
htcbrazilian said:
Hi how do I make ny HTC one x look like when you first got it unrooted all of at&t apps .
Or can I send it to warranty rooted ?
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1880608&highlight=stock
The bootloader screen will forever say "RELOCKED" though.
Would HTC still repair it
Sent from my HTC One XL using xda app-developers app
htcbrazilian said:
Would HTC still repair it
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
I don't work for HTC so I can't tell you. Are you paying for service? Or using your warranty? If you're trying to use warranty, it was voided the second the BL was unlocked. You may luck out and they might not check or see it. What's the worst that could happen? They send it back and say they can't service it?
If you bought it from AT&T, return it to AT&T. There have been a bunch of reports by folks on here that have had warranty honored by AT&T even though the bootloader is RELOCKED. And haven't seen any reports of AT&T doing otherwise.
redpoint73 said:
If you bought it from AT&T, return it to AT&T. There have been a bunch of reports by folks on here that have had warranty honored by AT&T even though the bootloader is RELOCKED. And haven't seen any reports of AT&T doing otherwise.
Click to expand...
Click to collapse
I am have done that and they(att) did not charge me
Sent from my HTC One X using xda premium
relock, run update, been a while but if I recall hboot didn't sat re-locked.
HydroSkillet said:
relock, run update, been a while but if I recall hboot didn't sat re-locked.
Click to expand...
Click to collapse
It will always only say RELOCKED. Only way for it to say LOCKED is if the bootloader was never unlocked. Some think the flag can be changed to LOCKED if we get S-Off. RUU will only remove the TAMPERED tag. It will not make it back to LOCKED.
With s-off we can make it say biscuits if we want
18th.abn said:
With s-off we can make it say biscuits if we want
Click to expand...
Click to collapse
Niceppl should get some biscuits
Mmm... biscuits
Sent from my HTC One X
18th.abn said:
With s-off we can make it say biscuits if we want
Click to expand...
Click to collapse
With s-off you can also change the boot splash.
Sent from my HTC Rezound
Unless it's bricked, most carriers will still honor the warranty on an unlocked phone.
wlmeng11 said:
With s-off you can also change the boot splash.
Sent from my HTC Rezound
Click to expand...
Click to collapse
but you can already change splash on certain hboot as it is.I was regretting unlocking my phone because it didn't seem to give advantage for much.
beamed from the XL
bryyte said:
but you can already change splash on certain hboot as it is.I was regretting unlocking my phone because it didn't seem to give advantage for much.
beamed from the XL
Click to expand...
Click to collapse
I was referring to htc devices in general.
I don't have the hox, so I don't know device specific stuff.
Sent from my HTC Rezound
My phone was fine yesterday was running Scottsclean rom for months just fine. I Flashed 2.20 RUU and everything was fine.
I then allowed it to OTA Update and after returning to the phone, I believe its bricked does not light up when plugged in, Nor does it enter the bootloader. I do believe its bricked cause after holding Volume down and power it just enters Download mode.
Any help would be appreciated.
If you had supercid and s-on there is nothing we can do for you. You will need to send your phone away for a jtag repair (google mobiletechvideos)
Sent from my VENOMized HoxL
area51avenger said:
If you had supercid and s-on there is nothing we can do for you. You will need to send your phone away for a jtag repair (google mobiletechvideos)
Sent from my VENOMized HoxL
Click to expand...
Click to collapse
Believe my phones still in warranty. I did successfully re-flash it to 2.20 VIA RUU and relock before attempting to ATO update.
Do you think ill be fine to take it to att ?
That's too bad. ota keeper seems to be hit and miss. S-off folks seem to be OK when they ota. Theoretically you did everything right by RUU. I'd plug it into a wall mount and make sure it has a full charge then try getting it to boot into bootloader. Redpoint put a thread up a public service announcement with statement to this its in the stickies.
Sent from my HOX w/CM10.1 4.2.2 s-off
viprk24 said:
Believe my phones still in warranty. I did successfully re-flash it to 2.20 VIA RUU and relock before attempting to ATO update.
Do you think ill be fine to take it to att ?
Click to expand...
Click to collapse
That's fraud...
Sent from my HTC One X using xda app-developers app
tsav87 said:
That's fraud...
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Fraud? The cause was the OTA update
You voided your warranty when you unlocked your bootloader...
Sent from my HTC One X using xda app-developers app
It says "may" void all or parts of you warranty. Its not fraud unless you lie about it.
Sent from my HOX w/CM10.1 4.2.2 s-off
I like this guy already!
tsav87 said:
You voided your warranty when you unlocked your bootloader...
Click to expand...
Click to collapse
In many countries unlocking the boot loader can not void a warranty. Just like installing linux on a computer you bought won't void it. The manufaturer can't just invent escape clauses for when they will or won't cover faulty workmanship. It is like those little stickers that cover some key screw on electronics with "void if broken" are not worth the paper they are printed on.
Workmanship? AT&T blocked bootloader unlocking because of people messing up their phones. This person used an exploit to unlock and root his phone and now wants AT&T to fix the mistake he made by reading half the instructions
Sent from my VENOMized HoxL
The man has a point that's just a disclaimer for them to deny but ultimately outs up to who you are warranting it through via service provider our HTC. And I know many have gotten there device warranted that were unlocked. All were through AT&T though.
Sent from my HTC One XL using xda premium
viprk24 said:
Believe my phones still in warranty. I did successfully re-flash it to 2.20 VIA RUU and relock before attempting to ATO update.
Do you think ill be fine to take it to att ?
Click to expand...
Click to collapse
I would take it in.. they won't check to to see if it's unlocked... Besides like you said it won't even come on . All you have to say is that you downloaded the update and afterwards it froze up and bricked(obviously you know what you did but they won't) I've been on a couple other threads with HTC one x+ and this seemed to work gl it's worth the try if you think about it. Just don't mention anything like you know about root or flashing anything for that matter lol if they ask about HTCdev unlock say it must be the previous owner lmao
I did this with my inspire awhile back when it first came out and I bricked it second day lmao. Got a new one same day haha stupid att haha
Sent from my Venomized Elemental Evita
Am I missing something here? I thought the purpose of s off was so you could RUU back to older firmwares?
Ie I had 2.4 boot and was able to go back to 1.xx hboot on my one XL. Then I did the Telstra OTA updates back to jellybean and the higher hboot.
same thing happened to me... but this community hates my everlasting guts so they were jerks to me about it but just send it into jtag repair.... its like $60 to $100 to have repaired... ill see all of you soon
Megadoug13 said:
same thing happened to me... but this community hates my everlasting guts so they were jerks to me about it but just send it into jtag repair.... its like $60 to $100 to have repaired... ill see all of you soon
Click to expand...
Click to collapse
We don't hate you Doug you just ask a lot of questions without searching first. All of your questions were about things that had been asked and answered before.
Sent from my VENOMized HoxL
Megadoug13 said:
same thing happened to me... but this community hates my everlasting guts so they were jerks to me about it but just send it into jtag repair.... its like $60 to $100 to have repaired... ill see all of you soon
Click to expand...
Click to collapse
Well just glad you got phn working, did you end up sending it in and how was your experience with that process
Sent from my HTC One X using xda premium
DESERT.TECH said:
Well just glad you got phn working, did you end up sending it in and how was your experience with that process
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
well i didnt quite get there yet, i have to wait a little bit to get the money but ive read that its a great experience and that it takes about a week for repair, right now im using my girlfriends cousins windows phone 7.5.... not really liking it so much lol
s-off
I have a stock ATT OneX 2.20 rooted with TWRP and SuperCid. I've had no luck flashing custom roms so I'm still stock ICS. I've tried the instructions here for turning s-off but no luck. I get through the entire process but still have s-on. Can anyone point me toward better instructions or method of s-off for this phone so I can ota to JB?
Thanks in advance.
Anyone got any idea whether HTC one X(At&t) could be jatgged using USB cable (On riffbox official site they've mentioned that some HTC devices could be JTAGGED using usb, but one x isn't listed. I've got a RIFF BOX JATG, but while i was soldering the RTCK solder pad came off. I wasn't able to figure whether if there's any other place on board where i can solder RTCK cable( Please help if anyone of you has got any idea?)
The microphone is broken on my phone and I got to send it in for repair. I was wondering whether there is anything more that I have to do besides a RUU to return the phone back to a completely stock state before I send it in? Im s-off running viper xl with a custom boot splash and radio and super cid.
ImagioX1 said:
The microphone is broken on my phone and I got to send it in for repair. I was wondering whether there is anything more that I have to do besides a RUU to return the phone back to a completely stock state before I send it in? Im s-off running viper xl with a custom boot splash and radio and super cid.
Click to expand...
Click to collapse
Hey bro. Are u sending it to htc for repair? Or verizon? I would assume htc, since it is a "repair". If so, then u really dont need to return it to stock. They dont care unless its something software related, but since its hardware, u should b good. After u run the ruu, u should b stock anyways, no?
Sent from my HTC One X using Tapatalk 2
zounduser said:
Hey bro. Are u sending it to htc for repair? Or verizon? I would assume htc, since it is a "repair". If so, then u really dont need to return it to stock. They dont care unless its something software related, but since its hardware, u should b good. After u run the ruu, u should b stock anyways, no?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Almost stock will still be s-off and will have supercid unless he writes it back to stock in fastboot
Sent from my HTC One XL using xda app-developers app
zounduser said:
Hey bro. Are u sending it to htc for repair? Or verizon? I would assume htc, since it is a "repair". If so, then u really dont need to return it to stock. They dont care unless its something software related, but since its hardware, u should b good. After u run the ruu, u should b stock anyways, no?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Yeah I'm sending it in to HTC for warranty. I didn't know if the saw something like relocked in the bootloader whether they would automatically say it isn't under warranty anymore.
Sent from Xparent Red using my Venomized Evita
ImagioX1 said:
Yeah I'm sending it in to HTC for warranty. I didn't know if the saw something like relocked in the bootloader whether they would automatically say it isn't under warranty anymore.
Sent from Xparent Red using my Venomized Evita
Click to expand...
Click to collapse
If its hardware related I don't think they would care being u didn't screw the phone up.
Sent from my HTC One XL using xda app-developers app
31ken31 said:
If its hardware related I don't think they would care being u didn't screw the phone up.
Click to expand...
Click to collapse
You would think incorrectly. HTC reserves to right, and has, voided warranties for flashing custom ROMs.
Its been discussed on the "international" One X forum, that some folks have had warranty claims denied due to having ever flashed a custom ROM, despite returning to stock. Apparently, they still have some way to tell, even if you RUU to stock. Although they will honor the warranty if the bootloader is unlocked, but a custom ROM never installed. Inconsistent and a bit strange.
But HTC warranty service probably varies a bit by region. So its at least worth a try.
redpoint73 said:
You would think incorrectly. HTC reserves to right, and has, voided warranties for flashing custom ROMs.
Its been discussed on the "international" One X forum, that some folks have had warranty claims denied due to having ever flashed a custom ROM, despite returning to stock. Apparently, they still have some way to tell, even if you RUU to stock. Although they will honor the warranty if the bootloader is unlocked, but a custom ROM never installed. Inconsistent and a bit strange.
But HTC warranty service probably varies a bit by region. So its at least worth a try.
Click to expand...
Click to collapse
Well, from my experiance, ive had all hardware problems. I sent a device s-off but with a stock rom. Had no problems. Probably a good general rule though, to return to stock.
Sent from my HTC One X using Tapatalk 2
Why take chances? Flash back to stock and s-on. Why give the over-worked, under-paid factory repair tech a reason to deny warranty repair on your borked phone?
zounduser said:
Well, from my experiance, ive had all hardware problems. I sent a device s-off but with a stock rom. Had no problems. Probably a good general rule though, to return to stock.
Click to expand...
Click to collapse
Good to know, thanks.
Most folks on here in the US seem to send their phones to AT&T (which seem to be pretty lenient). So its good to hear a report regarding HTC US.
Everywhere else I've read, HTC can be pretty brutal.
redpoint73 said:
Good to know, thanks.
Most folks on here in the US seem to send their phones to AT&T (which seem to be pretty lenient). So its good to hear a report regarding HTC US.
Everywhere else I've read, HTC can be pretty brutal.
Click to expand...
Click to collapse
Ya bro, ive had all positive experiances with HTC. Im on my third replacement DNA from them. All free replacements. One cracked screen, one bricked, wouldnt take a charge, or boot, and this 3rd, which im waiting on right now as a matter of fact. fed ex should b here any moment. It had a blue blotch, or "smudge, within the screen. But all of them i had absolutely no problems getting them warranted out.
If they get a phone which is s-off, for all they know, they sent out a dev phone on accident. Ive seen it numerous times.
Sent from my HTC One X using Tapatalk 2
Flashing a custom rom can cause some hardware issues, so I can understand why HTC wouldn't warrant it.
If I was returning to HTC, I would change the CID back and RUU but leave bootloader unlocked and S-OFF, this way, if they decide to update the software to the latest, you can still flash and whatnot.
I thought you had to relock to run the ruu?
Sent from Xparent Red using my Venomized Evita
ImagioX1 said:
I thought you had to relock to run the ruu?
Click to expand...
Click to collapse
Ha. Are you trying to piss off exad?
ImagioX1 said:
I thought you had to relock to run the ruu?
Sent from Xparent Red using my Venomized Evita
Click to expand...
Click to collapse
If you're S-OFF you don't need to relock to run an RUU and since S-OFF doesn't actually give full access on the oneXL without an unlocked bootloader, best to just leave them both.
exad said:
If you're S-OFF you don't need to relock to run an RUU and since S-OFF doesn't actually give full access on the oneXL without an unlocked bootloader, best to just leave them both.
Click to expand...
Click to collapse
Oh ok. I didn't know that. Probably be sending it off tomorrow. Hopefully I'll have it back in a week.
Sent from Xparent Red using my Venomized Evita
I hope u do too. My latest repair took 22 days. They messed up on the serial #, and closed my repair ticket once by mistake. Lol. But in the end, i received a brand new device, with rootable firmware. And my prior repairs both took under a week.
Sent from my HTC One X using xda premium
One more question. How do I get my cid back to stock? I looked through the stickies and all and didn't see an answer?
ImagioX1 said:
One more question. How do I get my cid back to stock? I looked through the stickies and all and didn't see an answer?
Click to expand...
Click to collapse
With fastboot. Not sure 100% but something to the effect of fastboot write cid.... Gotta be s-off though..
I think the info on it is in the modifed no red text hboot thread ill look and post link soon
Sent from my HTC One XL using xda app-developers app
Fastboot oem writecid whatever your Cid was.
Sent from my One X using xda app-developers app
exad said:
Fastboot oem writecid whatever your Cid was.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Don't remember ever knowing what it was lol. Guess I'll have to keep supercid.
Sent from Xparent Red using my Venomized Evita