Related
I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
I have a Touch Pro2 on Verizon that has recently started to put itself in headphone mode at random. Trying to push the pins down via stylus or plugging and unplugging the headphones hasn't worked at all. I did soft resets and left the battery out for a while.
It was at this point that I realized the phone had also ceased to vibrate.
I tried putting the phone on vibrate, but it acted as though it was on silent. I then finally flashed the ROM, which confirmed both issues to be due to hardware (which was already pretty obvious ...)
It's worth noting that sometimes when I select a Manila tab, I can hear the motor TRY to vibrate, making a single slight clicking noise. Normally, I wouldn't make too big a deal out of the vibrating issue, but that coupled with only hearing half of my notifications due to the headphone problem is maddening.
I hastily opened the phone to see if it was anything I could fix (which wasn't smart, but I guess I figured the dings on the phone coupled with the fact that I was using the latest MightyROM release was enough to forget the warranty.) Obviously, I got nowhere.
I'm out of ideas at this point, and am curious to hear what everyone here has to say. I'm nowhere near upgrade time, and don't feel like paying full retail for another phone.
flash the stock SPL, flash the stock ROM, tell verizon to fix it. Or get insurance and pay for a replacement phone.
Interesting note: Quickly inserting and removing headphones runs "Windows Media", and doing so twice redials the last number. Figured this post would at least be entertaining if nothing else.
I'm still trying to figure this out (since that's the kind of guy I am) but I'll probably end up getting a new phone altogether. Probably won't get another Touch Pro2, but it'll be hard to go back to any other QWERTY keypad after this one.
I'm curious to see if anyone is having problems with their Thunderbolt vibrating while typing, moving widgets, incoming calls or lowering their volume to vibrate.
While typing, moving widgets, using the soft keys at the bottom of the phone or lowering my volume to vibrate I notice that randomly my vibration will cease to work. And by not work I mean absolutely no vibration, even when I receive a call. Then out of no where it will start to work again, of course randomly as well.
I know it's definitely not a rom issue nor kernel as it has happened to me on multiple roms, even my current unrooted stock setup. Do you guys think its a defect with the phone? I hope not because I'm not to keen on getting a "like new refurb" after only having my Tbolt for just about 30 days...
I'm noticing the same thing. I also experience random ringtone and volume changes. Earlier today could barely hear text notification even with volume all the way up. Working fine now. Mine is stock.
Sent from my ADR6400L using Tapatalk
If it continues to do that after a factory reset, then most likely you have a hardware problem. Assuming you two are both stock.
I spoke to tech support and a rep at the store (>.< I know) and they agreed to replace my phone. Rooted and unrooted I had the problem so odds are pretty good that it is a hardware issue.
@saraheba I'd unroot and return to stock and see if the problem persists. If so then you may be in the same boat of having a defective phone.
Make sure you don't have automatic power management enabled. It will disable vibration when you get a low battery.
cekle said:
Make sure you don't have automatic power management enabled. It will disable vibration when you get a low battery.
Click to expand...
Click to collapse
Checked and unfortunately wasn't the cause. Thanks for the advice.
I spoke too soon anyway lol. Now my text notification has changed itself to vibrate only even with all volumes maxed. Hoping itll clear up on its own.
Sent from my ADR6400L using Tapatalk
Hi guys, I've looked online and couldnt find anything about this issue. So the touch-sensitive buttons on my display light up when I press the home button. The screen doesn't activate or anything ,they just light up . Interestingly enough, they don't do it if I touch the screen or another button at the same time. Weird. Anyone know what the deal is here? Or is it just a wonderfully done job of HTC's?
Second issue, a more common one, but the solutions provided didnt work for me. The screen goes nuts when I plug it into a USB port and sometimes when it's plugged into the mains. I can't use it properly and if I try to type something, it will just go berserk with the keyboard. It's very annoying because I can't control it at all. I have managed to find a way to half-fix it which is: I take any cases I have on the phone and make sure to touch the back of the phone with the same hand that I am using the touch screen with. But I can't use it if I don't do that, and even so it doesnt work all the time.
I tried the "aluminium foil" trick and the "pull the little metal flap" trick, none of them worked at all. Anyone know if there's something I can do?
Just to give you an idea of what I have, the phone is boot-unlocked, s-off -ed (using JuopuntBear) and running Android Revolution HD - with XE and Beats Audio. Using ext4 as recovery. Obviously, my warranty is non-existent at the moment so taking it to my network provider is out of the question (plus, that takes ages and I dont want to be that long without a proper phone).
So, what can I do? IS there anything?
Sorry about the long boring post though.
idk. One search i did said that installing htc sync helped. Other than that or loading up an RUU i couldn't say right now.
So would an RUU just restore me to the stock ROM? Because I wouldnt imagine that to be a solution, since It's been acting up since before I unlocked the boodloader, s-off-ed or did anything to it. also, I had HTC Sync for a while and it still went bananas. Thanks for the advice, hopefully, if this is a hardware problem (which it looks like, at the moment), HTC will say something about it soon.
Im having a problem with my 820 and its pretty darn annoying. Every one and then it just turns off and the only way to turn it back on is to take the battery out. Anyone else having this problem?
Yep
http://forum.xda-developers.com/showthread.php?t=2021800
Hope you get it sorted.
Yep, I had it once, it was just after I paired it via bt to my car but it hasn't happened since.
Sent from my RM-825_eu_euro1_217 using Board Express
I think the system update released yesterday fixed this.
Yep, instead of taking out the battery, turn it on while holding volume down.
jambo89liam said:
Yep, instead of taking out the battery, turn it on while holding volume down.
Click to expand...
Click to collapse
thats doesnt even work... have to take out the battery.
This crap happened 3x in the last 24h. Phone is going back and I regret that I didnt take another Android phone...
Had to send mine back, Bear in mind this is a hardware issue and not related to the OS as my replacement is working faultlessly, Androids have their hardware issues too and I have had to send many a HTC back for repair, Am none too impressed with Nokia ATM as the wifes Lumia 900 has just had to go in for repair with a non working loudspeaker
AndyFZ1S said:
Had to send mine back, Bear in mind this is a hardware issue and not related to the OS as my replacement is working faultlessly, Androids have their hardware issues too and I have had to send many a HTC back for repair, Am none too impressed with Nokia ATM as the wifes Lumia 900 has just had to go in for repair with a non working loudspeaker
Click to expand...
Click to collapse
I agree, this is Nokias last whistle if they want to survive in the phone market and so far they are blowing it... ;/
I got a Lumia 820 for X-mas with the same error.
I have update the firmware to verion 1232.5951.1249.1003 and there is still this problem where the screen is turned off and I have hold down power and "volume down" button to restart the phone. It is very annoying, special when the alarm is not working in the morning.
Is there a software/firmware solution to the problem or is it a hardware error in the phone?
I found this at nokia forum:
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-820-freeze/m-p/1613474/highlight/true#M25637
I will try to turn off speech in setting and see if the phone will continue to freeze
I gave mine into to get replaced... Pissed me off too much to try and fix it.
MortenRJ said:
I got a Lumia 820 for X-mas with the same error.
I have update the firmware to verion 1232.5951.1249.1003 and there is still this problem where the screen is turned off and I have hold down power and "volume down" button to restart the phone. It is very annoying, special when the alarm is not working in the morning.
Is there a software/firmware solution to the problem or is it a hardware error in the phone?
I found this at nokia forum:
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-820-freeze/m-p/1613474/highlight/true#M25637
I will try to turn off speech in setting and see if the phone will continue to freeze
Click to expand...
Click to collapse
After 4 days with the Speech settings turned off have the phone only freezed one in that time. The phone used to freeze 3-4 times every day. The phone af been constant turned on and I can use the alarm to wake up in the morning.
Update:
Today the Lumia 820 freezed. The only thing have have changed is that the Bluetooch have been turned with my headset, used and then turned off again.
got my phone back today... Unfortunately its the same phone... reflashed. Reinserted my SIM... 30min and it froze.... THANKS NOKIA! First and last phone from you.
That really is bad work from Nokia, I ended up selling my O2 replacement as got short of cash but cannot fault O2 as they did replace my faulty handset.
I am now debating whether to get another Nokia as had nothing but trouble with all of the Lumias me and the wife have owned, From Proximity sensor failures to loudspeaker to Device not waking up,
Think they really are in trouble now as they have shifted yet another 1000 workers
AndyFZ1S said:
That really is bad work from Nokia, I ended up selling my O2 replacement as got short of cash but cannot fault O2 as they did replace my faulty handset.
I am now debating whether to get another Nokia as had nothing but trouble with all of the Lumias me and the wife have owned, From Proximity sensor failures to loudspeaker to Device not waking up,
Think they really are in trouble now as they have shifted yet another 1000 workers
Click to expand...
Click to collapse
They are definately in trouble. This was there last chance and they blew it. Shoulda gone Android when they had the chance and not bash it. Some really good looking phones with crappy software.
Time to go b*tch at the guy from the store again.
Possible Solution !!!!
THIS IS NOT MY COMMENT, only copied from http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-Lumia-920-freezing/td-p/1604040/page/13 from user CloudStrife
I think there are many problems all software related. I wonder if all the Lumias were made using the same hardware, i.e. the same wlan adapter, the same video processor etc etc... if the answer to this question was NO, then there might be compatibility issues with the driver for different components.
Some experience the issue with the WLan I read, I exprienced that with the data network, leaving it only WLan never made it freeze. Some others with the "find my phone" option. That maybe could explain the crashes during the night?
However... I found and tried to follow a suggestion that one user reported coming from both Microsoft and Nokia, and surprisingly it seems to have fixed my issue.
I removed the SIM, then turned up the phone and left it on for 10 minutes (I read that when the "no sim" message appears, some files are supposed to be deleted, and written again when the SIM will be put back in the handset and recognized as new).
Then I shut it down, inserted the SIM back, and turned it on.
It has never frozen again, it's about four days.
My issue was when I had both network data connection and WiFi, or when I had only network data connection but with low service so it was often switching between 2G (Edge) and 3G data connection.
From when I tried that I left enabled both WiFi and network data, and it never froze again.
I don't know if it's a definitive solution, but I hope so.
What I'm pretty sure of is the fact that if I left both WiFi and network data enabled before, it was a matter of hours for it to freeze.
I hope that my experience can be helpful for someone... at least, it worths a try.
OR
Try this:
If automatic date/time settings are on, the phone freezes if there is problems with the date/time sync:
1. On Start, flick left to the App list, tap Settings , and then tap Date+time.
2. Tap to toggle Set automatically to Off.
3. Perform a "Soft Reset", i.e. press and hold the power button and volume down button for about 10 seconds; the phone should vibrate and reboot your phone.
4. After reboot date+time should be wrong! Thus, on Start, flick left to the App list, tap Settings , and then tap Date+time.
5. Tap on each of the options to set your current Time zone, Date, and Time. When you're done, tap the phone's back button.
IMPORTANT Don't turn on automatic date+time setting again!
OR
It is the Network + update and affects everyone!
after software update ,not switching on
after the windows software update automatically my lumia 820 gone for restarting,, after that it shows nokia logo and gone off again,, now my phone is not switching on,, is there any problem happen with the software update? how to recover from this problem?