Latest 8x Update broke sound! - Windows Phone 8x by HTC

About 3 days ago I installed the lastest OTA update (OS Ver: 8.0.10211.204) and now when I try to play videos the sound has no bass at all. This is both with the built in media player and app (ie, Tube pro). Also after the update beats stopped working, turning it off resulted in louder sound than having it on. Another reboot fixed this, normal mp3 playback still works fine however. But my phone is now useless for playing videos.
Is anyone else having this problem?

Jdixon85 said:
About 3 days ago I installed the lastest OTA update (OS Ver: 8.0.10211.204) and now when I try to play videos the sound has no bass at all. This is both with the built in media player and app (ie, Tube pro). Also after the update beats stopped working, turning it off resulted in louder sound than having it on. Another reboot fixed this, normal mp3 playback still works fine however. But my phone is now useless for playing videos.
Is anyone else having this problem?
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Click to collapse
Kinda similar to mine, but I don't have beat's on and off, nor is video having problems.
Try do a hard reset, once or twice to force it to "update properly"
It helped for me, not fixing the problem altogether but it became better after hard reset

Jdixon85 said:
About 3 days ago I installed the lastest OTA update (OS Ver: 8.0.10211.204) and now when I try to play videos the sound has no bass at all. This is both with the built in media player and app (ie, Tube pro). Also after the update beats stopped working, turning it off resulted in louder sound than having it on. Another reboot fixed this, normal mp3 playback still works fine however. But my phone is now useless for playing videos.
Is anyone else having this problem?
Click to expand...
Click to collapse
I had this problem with my 8X. After the Portico update (8.0.10211.204), Beats Audio no longer functioned. Turning Beats Audio on/off had no effect. Music went from sounding completely AWESOME before Portico to sounding weak. I tried several Hard Resets to no avail. Got a replacement 8X from T-Mobile that did not have Portico, and Beats Audio worked fine. Well, two days ago I accidentally accepted the Portico update on my new 8X and am having the EXACT same problem with Beats Audio. This is so frustrating!
OP, you said a reboot fixed your sound issue? Does toggling Beats Audio on/off produce an extremely noticeable increase in bass and sound quality? For the record, I am having no problems playing videos as far as I can tell.

Well a hard reset did not fix my problem
@kpmblue7 When beats did not work turning it on actually made the sound worse! After a reboot or two beats started to work as I should again. Going to try flashing the ROM when the andriodfiles website is back up and then update again. If the problem persists after that I will be going to my carrier to get a replacement or possible exchange to a Nokia 920.

Jdixon85 said:
Well a hard reset did not fix my problem
@kpmblue7 When beats did not work turning it on actually made the sound worse! After a reboot or two beats started to work as I should again. Going to try flashing the ROM when the andriodfiles website is back up and then update again. If the problem persists after that I will be going to my carrier to get a replacement or possible exchange to a Nokia 920.
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Click to collapse
Nor did it fix mine. This is my second 8X with this issue. Very annoying. And to make it worse, NO ONE else seems to be talking about it (except this thead) so I don't know if it is ever going to get noticed and fixed. It would be a huge coincidence that BOTH of my 8Xs would have the same issue if it did not affect every single unit.

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Video recording bug ?

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After i record a video, looks like the soundcard of the phone just went dead, i cant play video , cant play music, there's no sound from the phone at all. I have to restart the phone to get sound back.
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Sound Bug - Bottom speaker sound going through ear speaker/not working at all.

Occasionally the sound in the bottom speakers will stop working and some apps will play through the ear speaker instead. When this happens Google Music, Youtube and some other apps won't work at all. For example pressing play in either of those apps does nothing, as in the play button never changes to a pause button. My alarm app on the other hand plays through the ear speaker instead of not working at all. The ear speaker sound volume is very quiet and doesn't appear to be controlled by the media volume either.
The only remedy that I've been able to find for this is a phone reboot
Wanted to bump this thread -
I originally thought this issue was related to Bluetooth because I use multiple bluetooth devices, but this has happened again recently when I didn't use any Bluetooth devices.
I have the exact same issue, and it's occurrence is random. This started happening a month back. I'm guessing this is due to some software update or something, but its really annoying and the only fix is a reboot.
Anyone has any ideas, whats going on ?
It's been happening multiple times a day lately! It's gotten substantially worse over the past month. I was watching a video, sent a text and when I went to resume it wouldn't play - low and behold the bug came back.. definitely appears to be completely random.
i think that there is somthing with your connection
angelo27093 said:
i think that there is somthing with your connection
Click to expand...
Click to collapse
With my connection to what?
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
This problem is driving me crazy
I have the exact same issue. Factory reset and update to newest firmware didn't help any idea?
Wash your phone. And wait till it dry.
I (and other person that I know) have the same issues.
No sound from bottom, and sometimes during the call no audio (I can't ear evrything and the other don't ear me).
Now I'm tring the mobile phone in safety mode.
And I've seen (for the edge version) that next android could fix the problem.
Someone have any update?
Have you tried the safety mode?
Im pretty sure its caused by Facebook messenger and Skype
From what I can tell, this seems to happen when you are playing any kind of audio, such as a video or game, and then receive a notification. You then go to the notification to respond to it and go back to your app that was playing the audio and the issue appears. It seems to be an issue, at least with me, whenever notification is received and subsequently answered.

media playback sound stops/stutters on speaker

Hi all,
when i am watching a youtube movie, streaming music or movies or listening to podcasts my sound stops or stutters but only when using the speakers - there are no issues when using headphones, be it bluetooth or wired. Also i have never missed a notification or call, so i would guess it's working there.
I have performed a factory reset to see if that would fix it somehow and it seemed to do that for a week or two but now the issue has arised again.
Have anyone else noticed the problem or do i just have a faulty device that i should take back to the store to be replaced?
I could root the phone and the audio thingy mod someone maid, but for once i cant really be arsed with rooting the phone, since i am quite happy with it except for this issue.
I have the same problem. Made factory reset and fixes for a while but for me instead of 1 or two weeks it takes only some hours... ringtones, notifications, headphones and other system sounds works fine...it's only media sound through speaker. It looks like the phone detects that there is headphones connected. I've been trying to work around this problem and only found a fix using an app called Sound About but I would love to have this fixed without any second party programmes.
Gijoe85 said:
I have the same problem. Made factory reset and fixes for a while but for me instead of 1 or two weeks it takes only some hours... ringtones, notifications, headphones and other system sounds works fine...it's only media sound through speaker. It looks like the phone detects that there is headphones connected. I've been trying to work around this problem and only found a fix using an app called Sound About but I would love to have this fixed without any second party programmes.
Click to expand...
Click to collapse
I also have the same problem.
I downloaded the Soundabout app but I still had the problem. What did you configure in the Soundabout app to patch up the audio issue?
Guys have you fixed this!?!?!?!?!?!?

Media Volume Mutes on Playback with Headset

Hi,
I've got a strange problem which no amount of searching and experimentation has fixed...
Whenever I start playing audio the media volume reduces to zero / mute by itself. I can then turn it back up and all is well, until the end of that song / video at which point the problem repeats. This occurs in all my media playing apps.
This only happens when using my wired headphones that have a builtin microphone. I don't get the issue on speakers, with a non-microphone headphone / external speaker, or with a bluetooth device.
I've tried the headphones on another phone (not OPO) running the same version of cm13 nightly, and the problem doesn't occur.
So I'm fairly sure that its a software bug/setting issue, but I don't know what.
I've tried making sure all other possible audio players are not started at boot and force stopped to make sure its not some weird app/clash.
Would appreciate any suggestions!
Thanks...
+1 for that issue I thought it as due to faulty buttons .......
therohanchawla said:
+1 for that issue I thought it as due to faulty buttons .......
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Click to collapse
Glad to hear its not just me! It even does it in safe mode.
I guess the only thing to try is a different ROM...
The best thread I've found that describes this problem is:
https://www.reddit.com/r/oneplus/comments/3jkilb/oneplus_one_volume_automatically_decreases_to/
Sultanxda's comments describe whats happening nicely.
So in a last and final attempt to fix this I tried some different ROMs. I tried the latest cm13 stable, sultanxda's latest and even went back to good old kitkat! But all had the same problem....
It would seem this is a hardware issue that is only getting worse. I've had instances now where the volume will mute whilst playing a song). Sometimes it mutes and then turns on Do Not Disturb!
Oh well.... time for some bluetooth headphones.

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