Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
I've noticed that my home screen light areas are beginning to burn in, visible when a solid colour is displayed in the same area.
Motion activation is on, and I have been using the same home screen layout for almost the whole time I've owned it.
Has anyone else noticed this issue?
This is an unfortunate side-effect of AMOLED screens, which I thought this watch would have not been susceptible to since it doesn't keep the display on constantly. Also, that has to be way too soon for burn-in on a device that can't be more than a month old. You should maybe contact Samsung or your vendor about a warranty replacement.
I bought the device at launch, which was barely a month ago. That was why I was surprised to see it burning in already.
Returning my Gear 1 for a defective camera involved 3 months of negotiation, 12 store visits, intervention by the office of fair trading and threats of legal action, I might wait until the device is damaged beyond any possible reasonable expectation of function before going through that nonsense again.
I received my preorder T-Mobile edition of the S8+ last Thursday which I ordered directly from Samsung. I used it Friday and began to notice that the screen is perhaps slightly mis-aligned, creating a bit of a rough edge most noticable on the right side of the phone when swiping from right to left at the screen's "edge". I stopped into two retail stores and sampled a handful of other S8's, + and non +. All had nice smooth edges. Another concern I have is that when cleaning the phone the screen has a rather noticable creak right in the middle while pinching it. Minor nitpicks for some, I'm sure, but I opened a brand new line of credit and took on over $1k in debt through Samsung's finance program to get this phone. I expect more. ESPECIALLY when one of the biggest marketing points for this phone was it's "infinity display".
Less than impressed.
I have an RMA initiated, but I'm irritated they can't do an exchange and want me to return BOTH the phone and the $99 upgraded VR bundle that came with it. If I return all of it, it sounds likely I will be forfeiting the gift bundle of and when I re-order the phone after the refund has been issued, since it's pretty much sold out and the pre-order promo has ended. In total today I've spent literally over three hours on the phone with them, and most of that was on hold.
Ridiculous.
I can probably learn to live with it, but only if there are others with similar "issues".
Screen problem
Hiya, I noticed 2 nights ago that when I hold a finger down slightly harder that a normal swipe that when I release my finger the screen makes a sort of popping or clicking sound, as if there's air beneath it.
I haven't dropped or even scratched my s8 plus since I got it yet Samsung are saying it's not a manufacturing problem.
Changed to Samsung after 5 years of Apple, what an idiot, I'll be changing back as soon as I can
Getting a new phone has been a horrible experience, and I hope I don't have to do it again for a long, long time.
I just purchased a Samsung Galaxy J7 at Walmart for a pretty hefty penny especially considering the price of the other phones on the network. Within minutes of opening the box and powering it on I noticed a bit of an issue.
When pressure is applied, especially in the middle of the screen or at the corners (the upper corners, the bottom ones are much harder to do it), you can see a bit of localized distortion around your finger. Kind of like what happens if you press on a traditional LED screen. This happens even with a tempered glass screen protector installed. Is this normal? Is it a defect? If I exchange the phone...yet again...am I just going to get a device that does the same thing?
I can completely live with it and forget about it if it's normal and not a defect, but at this price I expect quality control to be a bit better if it is a defect and not just design. It doesn't happen when just tapping on the screen, even with slightly hard taps. It only occurs if you push down slightly.
Nopp its not normal as I am using j7 2015 version and don't have such issues. Only I can assume it to be becoz of refurnished screen used in the handset. If available you must immediately get it replaced to avoid future screen issues.
I am not sure if this is the right subreddit for this kind of legal advice but if you can help me out, I'd be really grateful.
I love my OnePlusP7 Pro (my phone) and as much as I hate to say this, I am never going to buy another OP again.
I was using CyberLink PowerDirector to edit a video for my sister's birthday. Little did I know that I was committing a blunder. While editing, the lower bottom of the screen started flickering bright green (by this time I was used to it because it had happened before) but this time was different, the flickering didn't stop and it was stuck. The lower half of my screen looks like Shrek's ass right now. The screen also has dead pixels right beside the alert slider
I panicked, but gave it a day, thinking it will be fine. It didn't. That's when I decided to send the device to the nearest OP Service Center which is about 347 miles (558 km) away. They took my device on the 6th of November.
Today is the 10th of November and I received a call from the service engineer saying that my device has SIX dents on the frame and that is why the screen repair will not be covered in the warranty. To make it clear, I do not have SIX dents on my device. There are 2-3 tops, and that too, insignificant. They say that the frame is the part of the screen and the dents on the frame void my warranty. I tried my best to explain that it is a hardware issue (which he didn't seem to know) and that I wanted to talk to the manager. He said he will reach me tomorrow.
Friends, I feel helpless, the device is less than a year old, I don't know what to do. Can he even dismiss the repair request of the screen's hardware issue due to insignificant dents on the frame? Help me out here. I don't know what I can do.
I feel that they are trying to fool me. Can I take the matter to Consumer Protection? If yes, how?
"There are 2-3 tops, and that too, insignificant" they gave you reason why they didn't do anything and you just admitted. It's not that refused they fix but they found a valid reason that should be written in warrenty. If you have dents etc it voids
I've seen insignificant pressure from dents in the frames on many devices cause screen issues. From the pressures applied to them