Getting a new phone has been a horrible experience, and I hope I don't have to do it again for a long, long time.
I just purchased a Samsung Galaxy J7 at Walmart for a pretty hefty penny especially considering the price of the other phones on the network. Within minutes of opening the box and powering it on I noticed a bit of an issue.
When pressure is applied, especially in the middle of the screen or at the corners (the upper corners, the bottom ones are much harder to do it), you can see a bit of localized distortion around your finger. Kind of like what happens if you press on a traditional LED screen. This happens even with a tempered glass screen protector installed. Is this normal? Is it a defect? If I exchange the phone...yet again...am I just going to get a device that does the same thing?
I can completely live with it and forget about it if it's normal and not a defect, but at this price I expect quality control to be a bit better if it is a defect and not just design. It doesn't happen when just tapping on the screen, even with slightly hard taps. It only occurs if you push down slightly.
Nopp its not normal as I am using j7 2015 version and don't have such issues. Only I can assume it to be becoz of refurnished screen used in the handset. If available you must immediately get it replaced to avoid future screen issues.
Related
I just noticed today a rectangular area on my lcd screen where it looks like oil on water. It's basically a rectangle w/ a half inch border of the "Normal" screen. I can see it from any angle as well as when the phone is turned off. The phone and the touch screen both appear to be working fine. The distortion will react to pressure on the distored part of the screen as well. I'm thinking some moisture got in my phone some how (although I can't for the life of me think when I could've gotten moisture in there). Is there an easy way to fix this or should I call up ATT support to see about sending it in to have them fix it? What's the general next step? I'll post a pic when I get home to my camera. I've had the phone since the first of the year and am currently using EnergyROM 2.0.
Thanks a ton,
Patrick
I haven't seen anything like this before but if it it was you say its probably moisture inside or even oil. Wait a little and see if it clears up, failing that give AT&T a call.
Holy Crap
Dude i have the same problem with mine sometimes, and i thought i was the only one!!
Its almost like the LCD screen is getting some burn-in. Even on a black screen you can see the shadow of an image, using touch flow 3d/2d its about half of the slider bar on the bottom of the screen. Did you also notice that the screen is flickering VERY slightly in the same area, but not on the rest of the screen? You have to try REALLY hard to see it. Almost like when you use a camcorder to see a CRT monitor's refresh rate. I had a feeling from the beginning that it was moisture causing this, because i do have the bad habit of taking my phone in the bathroom when I shower. My LID has turned pink because of the steam.
What makes me think it could be screen burn-in, is that I always keep my backlight as bright as possible, and once i see this start happening, i can turn my phone off for a few minutes, turn it back on and it works just fine with no image shadow.
I actually have been thinking about using my insurance to get a new phone because of this, and making sure i don't shower with the new one.
It's a known issue of the phone. I was able to get mine replaced, but I had it less than 30 days. You should be able to manage to get them to replace it if you make them look up known issues with the phone.
Sorry for the inactivity, I've been spending my days pulling Cat 5e in attics and haven't had much computer time at work / energy at home - I'm going to get in touch w/ ATT sometime this week and see about arranging a replacement, I'll post my results.
i have the same problem. near the corners i see very slight flickering as if the refreshrate can't handle the tf3d.
it most likely because of the themes. when using all of those non-original themes, it' shaving to load all the images, causing it to have very very slight lag. maybe?
it's rediculous, with the price of this phone, you'd expect higher technology for the screen.
Your digitizer is touching the LCD because too much pressure has been applied to it, probably in your pocket.
What you are seeing are Newton's rings http://en.wikipedia.org/wiki/Newton%27s_rings
I think we're talking about two different problems here.
First, you have the rectangular area like the topic starter described and may indeed be what bubble said. However, they are not rings... its a true square (at least for me).
Second, you have the flickering issue. I have this myself sometime at the position of the menu bar. Opera seems to be the only app that triggers this for me though - then i get flickering Opera 'burn in' like effect. This will eventually disappear again after keeping the phone off for a few hours, then on with the screen off. This effect does survive soft-reset and such.
Newton's rings is the name of the observed optical phenomenon. It has nothing to do with it's shape.
I know that in this case it appears on a square section of the screen (I face the same issue and I already ordered a replacement screen).
Is there a solution to the flickering and screen burn problem? I didn't notice it until I had loaded a 6.5 rom and was using the light colored R&R theme. I could then see flickering in the bottom portion of the screen. Then I notice the screen burn of both soft keys.
It went away overnight with the phone off, but came back by the end of the day. It's really upsetting as I love this phone, but hate having something that isn't working right. Any suggestions?
I've had the same issue a couple of times although it wasn't nearly the entire screen. It was just a small blob in the very center of the screen. It happened because it was in my pocket. When it occurred initially it was summer (30-40 degrees celcius here in Perth) and would fix itself after about 5 minutes of being in my hot car (temperature hot, not awesome hot =D ). However (more recently - it's colder now) it stayed for half a day or so and only fixed itself after I sat it in front of the cars heating vents with the heater on for about 10 minutes (not too hot). I'm wondering if the digitiser separates from the LCD when heat is applied. It makes sense to me but I'm not sure I'd recommend anyone trying my solution ... especially if you've got the big square issue.
You also have to be aware that this phenomenon is only visible under artificial light.
That's why some people report it to disappear/reappear.
True ... but when the "phenomenon" disappears (i.e. as the lcd seperates from digitiser) it makes a clicking noise and the screen behind the blob flickers (like when you push on a normal LCD with your finger) indicating that the pressure of the digitiser pulling the screen upwards has been released. Once this has happened the blob has gone. It's not visible under ANY light.
If it happens again ... I'll get some footage.
I found another thread regarding the "Oil Spot" that comes and goes on the LCD that I'm experiencing if others are interested:
http://forum.xda-developers.com/showthread.php?t=475294
Oops - double post
Hi guys, I have the solution for you! I see burn-ins on my screen and I was able to get rid of them with a simple video that switches fast the main colors (Red Green Blue). Here is the link to the video:
http://www.youtube.com/watch?v=liMySLZkF5o
I have the video pulled from youtube as mp4, and 5 minutes of playing on full screen, the display got back to normal, clear and without any burn-ins.
If you need the mp4 vid, let me know so I can send it over (email)
Regards to All
I've noticed that my home screen light areas are beginning to burn in, visible when a solid colour is displayed in the same area.
Motion activation is on, and I have been using the same home screen layout for almost the whole time I've owned it.
Has anyone else noticed this issue?
This is an unfortunate side-effect of AMOLED screens, which I thought this watch would have not been susceptible to since it doesn't keep the display on constantly. Also, that has to be way too soon for burn-in on a device that can't be more than a month old. You should maybe contact Samsung or your vendor about a warranty replacement.
I bought the device at launch, which was barely a month ago. That was why I was surprised to see it burning in already.
Returning my Gear 1 for a defective camera involved 3 months of negotiation, 12 store visits, intervention by the office of fair trading and threats of legal action, I might wait until the device is damaged beyond any possible reasonable expectation of function before going through that nonsense again.
Just a quick report of my journey buying a S8 without any issues in Germany. I had now 5 S8 midnight blacks here. Every one had atleast one issue of rhe following.
Yellow tint or green tint with non uniform white. Not removable by white balance correction. Light leak above front cam and iris sensor or at edges of the glas. Bixby and power buttons were also often too loose.
I have now written a message to the office of Samsung Germanys CEO Office complaining about their Quality Control. I think im done now. Its really annoying. This is in my opinion not acceptable for a premium phone. Its impossible to find a phone that has not at least one of this issues and i fear that S9 wont be better.
Lol and they confirmed all of these defects?
Mann when I hear this I am so happy with my s8+ coming from a one plus 5.
Bet you wouldn't succeed having 5 swaps with the customer service of one plus.
It was at 5 different shops but they all said that this should not happen. Before i had a sony and there was everything fine from the beginning.
Well I bought it and it's working flawlessly. Might be you are the lucky one chosen Moreover I bought it online.
I will at least comment on a few of these
I have not any of the screen tint issues but my device was made in november of 2017 so a later production
But my biggest things is the power button feeling loose.....I like this...AS in the past on sammy devices i have owned and i mean all of them the power button eventually feels so tight and sticky despite taking good care of my devices....In past there was no fix except disassembly The S7 I would run under a tad bit of water to temp clean it and free it up...So IMO the looser buttons are a blessing......But sammy does seem to have a quality control isee here in the last few years it seems
I would also like to add to this
I have only removed my cheap plastic sim tray about 5 times and quite carefully I might add... but despite this it still broke in less than one month of use and sammy says Oh we so sowwy. Physical damage not covered by warranty Please pay 15 dolla fo new sim card tray....
Screw that.. I found metal dual sim trays online for 3 bucks for 2 of them but coming from china take a month to get here......
Well i tried it today the last time . was the 6th device. not happy at all.
everything is now fine. no light leak above camera/iris and also buttons are ok. but:
The screen is shifting its white so badly when tilting a bit the device on the Z-axis or Y-axis that this must be a joke. From yellowish normal, to a red/pink hue that goes from botttom to top deping on the amount of the angle, then a bit green and back to yellow. Don't know if this has something maybe with the polarization filter or a coating to do. I had a s7 and this was never a problem there. i wouldnt even care when this would be only for the Y-axis as im not looking from the side to the phone but often from top or bottom. skin tones are fading into green at a specific angle in landscape. When editing photos (whitebalance) i need to have a correct whitebalance for at least some degrees that are in common use.
when i saw at the store a new sony booting up with the white bootscreen then i saw again what is possible with IPS i was shocked what samsung is doing here. its a bit sad because the s8 is a really nice phone. lets see what the s9 will be.
Hello. So, I have purchased this TCL 10L phone 3 days ago. It is a great device. Though, I am facing some small issues. I am looking at the screen and I feel like it is tilted at some points. Like it is elevated to the left side, though it is pushed down at the bottom left corner and also center. I am talking about a fraction of a millimeter.
I think I am imagining this because I have OCD (Obsessive-compulsive disorder). Though, I am not sure. I have tried changing the wallpaper and this tilted/elevated effect was reduced. I even felt the tilt effect change. Is it possible for a saturated screen to cause that illusion/effect that you would think some areas are more elevated than others?
Thanks for your time.
Hello, I bought Samsung galaxy s7 in 2016 and its still working till now super fine. Today the screen just flickered some how and I think my phone is about to die.
I was thinking of buying a new phone.
I want it to be flat screen with aluminium frame in sides and back (glass in back is fine too) I rarely use camera too, I also want it to be super amoled. I want it to feel premium in the hand too.
Which phone you guys I should buy with these requirements?
janzeer said:
Hello, I bought Samsung galaxy s7 in 2016 and its still working till now super fine. Today the screen just flickered some how and I think my phone is about to die.
I was thinking of buying a new phone.
I want it to be flat screen with aluminium frame in sides and back (glass in back is fine too) I rarely use camera too, I also want it to be super amoled. I want it to feel premium in the hand too.
Which phone you guys I should buy with these requirements?
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Click to collapse
Try clearing the system cache and a hard reset.
Is the battery still good? That may be the issue.
If exposed to water... that is the issue.
What price range? Any good phone generally comes with a good cam nowadays.
You can get a new Note 10+ N975U1 256gb, 12gb ram running on Q for $800. Picked one up last week, it's pristine.
I would stay away from anything running on 11 though.
blackhawk said:
Try clearing the system cache and a hard reset.
Is the battery still good? That may be the issue.
If exposed to water... that is the issue.
What price range? Any good phone generally comes with a good cam nowadays.
You can get a new Note 10+ N975U1 256gb, 12gb ram running on Q for $800. Picked one up last week, it's pristine.
I would stay away from anything running on 11 though.
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Click to collapse
I haven't cleared the system cache or did a hard reset in 2 years, so I am sure that would help!
The battery is still decent, I mean it's not as it used to be but it's doing fine.
What actually happens is that screen went crazy for like 10 sec (it flickered and shows lines and shaky pictures, then I pressed the power button and it won't back to normal) this is the first time this incident happens to me since I bought the phone. The phone is actually a beast, never lag, and feels premium, If there is still a fresh new one in the market I wouldn't hesitate to buy it again.
I am not sure about the price, to be honest, I think your suggestion is very good, I really lean to Samsung, But I don't like Note's :-(
I just want something like my current S7 (None edge) with let's say a bigger battery and a bigger screen.
janzeer said:
I haven't cleared the system cache or did a hard reset in 2 years, so I am sure that would help!
The battery is still decent, I mean it's not as it used to be but it's doing fine.
What actually happens is that screen went crazy for like 10 sec (it flickered and shows lines and shaky pictures, then I pressed the power button and it won't back to normal) this is the first time this incident happens to me since I bought the phone. The phone is actually a beast, never lag, and feels premium, If there is still a fresh new one in the market I wouldn't hesitate to buy it again.
I am not sure about the price, to be honest, I think your suggestion is very good, I really lean to Samsung, But I don't like Note's :-(
I just want something like my current S7 (None edge) with let's say a bigger battery and a bigger screen.
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If it's not repeatable it will be harder to troubleshoot. Try what I suggested. It's long overdue a system cache clearing. If it flickers again try plugging into the charger, if it stops it's likely the battery. Check for signs of battery swelling.
Try flexing the frame, gently, as well to check for a loose connection, display or mobo failure.
The 10+ is a beast and built solid. A case is mandatory for this corner hitting brick that also loves to face plant. It doesn't seem large to me at all anymore. It's very slim 7mm, so even with a good case it doesn't seem that large.
The spen is great as a remote shutter release and smart select is very handy which I use it for a lot now. The curve screen is the nesting place for One Handed Operation plus, no waste here.
The display is gorgeous (no rounded corners) and still one of the brightest with better color rendering than most newer phones. It's a flagship phone in every sense with snappy performance and about 10+ hours SOT. The Buds+ couple seamlessly with it. It still retains its on screen navigation buttons on Q. The Galaxy Store customization on the stock variants are the best on the planet.
Lol, I'm biased as it is my weapon of choice. I picked it over the N20 Ultra for a number of reasons a week ago.
blackhawk said:
If it's not repeatable it will be harder to troubleshoot. Try what I suggested. It's long overdue a system cache clearing. If it flickers again try plugging into the charger, if it stops it's likely the battery. Check for signs of battery swelling.
Try flexing the frame, gently, as well to check for a loose connection, display or mobo failure.
The 10+ is a beast and built solid. A case is mandatory for this corner hitting brick that also loves to face plant. It doesn't seem large to me at all anymore. It's very slim 7mm, so even with a good case it doesn't seem that large.
The spen is great as a remote shutter release and smart select is very handy which I use it for a lot now. The curve screen is the nesting place for One Handed Operation plus, no waste here.
The display is gorgeous (no rounded corners) and still one of the brightest with better color rendering than most newer phones. It's a flagship phone in every sense with snappy performance and about 10+ hours SOT. The Buds+ couple seamlessly with it. It still retains its on screen navigation buttons on Q. The Galaxy Store customization on the stock variants are the best on the planet.
Lol, I'm biased as it is my weapon of choice. I picked it over the N20 Ultra for a number of reasons a week ago.
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Click to collapse
Will try that! Thank you, Blackhawk!
I am checking the Samsung Galaxy S10+ it is really a big leap from S7, going to give that a thought, I really like the ceramic back, ceramic frame! also, the Dynamic Amoled seems fantastic! <3
And it still has the heart monitor!
You're welcome.
Water damage is insidious and pervasive. The faster you disconnect the battery and purge it, the better the outcome. It's possible there's some light corrosion on the ribbon cable contacts, reseating them may resolve it.
A very -little- WD-40 helps. Never get any solvents around LCD displays as it can poison them.
It is possible to salvage water soaked electronics with quick action. My Buds case went straight for a full hot cup of coffee, cream and sugar. Damn thing must have been Pav Tack guided, dead center of the cup. Straight to the bottom.
I couldn't disconnect the spot welded battery but I torn it apart, flushed with RO water, then with copious amounts of anhydrous isopropyl alcohol, dried. 2 years latter it remain functional.
I drank the coffee too
IMO when it comes to modding & rooting SAMSUNG phones aren't the best choice.