Related
I know that a Q3 release of Gingerbread for the HTC Thunderbolt is sort of assumed at this point since they missed their Q2 deadline, but we wanted to point out that HTC service reps have been given the “OK” to spread the word. One of our readers reached out to express his concerns over the various problems with his device and received a response back that included word on the update:
…We will certainly pass along your concerns to the developers at HTC. We are working hard to address the issues you have mentioned with future updates for the device. We are excited to announce that the HTC Thunderbolt will receive the Gingerbread (Android 2.3) update in Q3 2011. Stay tuned for details as we get closer to the update availability…
Not surprising of course since we are already in Q3, but that should at least narrow it down to some time within the next 8 weeks. Uggh. And still no word on the original Incredible – we’re thinking Q3 for it as well, though.
Cheers Todd!
yawn...........
I'll wait until I actually see a released gingerbread update.
It cracks me up how the same reps told everyone that the TB is getting GB by the end of the 2Q and that never happened. Now the same people give a new timeline and we are suppose to believe them? Why is this even news?
Same for the Incredible. We were given end of June, then July, now nothing.
Sent from my ADR6300 using XDA App
XRSTOY1 said:
I know that a Q3 release of Gingerbread for the HTC Thunderbolt is sort of assumed at this point since they missed their Q2 deadline, but we wanted to point out that HTC service reps have been given the “OK” to spread the word. One of our readers reached out to express his concerns over the various problems with his device and received a response back that included word on the update:
…We will certainly pass along your concerns to the developers at HTC. We are working hard to address the issues you have mentioned with future updates for the device. We are excited to announce that the HTC Thunderbolt will receive the Gingerbread (Android 2.3) update in Q3 2011. Stay tuned for details as we get closer to the update availability…
Not surprising of course since we are already in Q3, but that should at least narrow it down to some time within the next 8 weeks. Uggh. And still no word on the original Incredible – we’re thinking Q3 for it as well, though.
Cheers Todd!
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Click to collapse
I gave you a thanks, literally for nothing.
This is why XDA shouldn't let people with 4 posts start new threads. WAKE UP MODERATORS!!!
HERE WE GO AGAIN WITH THE SPECULATIONS ON UPDATE why bother their just cutting the cord on frankinbolt
Sent from my ADR6400L using XDA App
CanesDrew said:
I gave you a thanks, literally for nothing.
This is why XDA shouldn't let people with 4 posts start new threads. WAKE UP MODERATORS!!!
Click to expand...
Click to collapse
If you don't like it, just report it. They'll take a look at it quickly.
its funny how the most hype 4G device is getting treated like this. Other phones are getting GB before the TB sigh
Gotta wonder why they are treating this phone this way? Strange
CanesDrew said:
I gave you a thanks, literally for nothing.
This is why XDA shouldn't let people with 4 posts start new threads. WAKE UP MODERATORS!!!
Click to expand...
Click to collapse
At least its in the right section
Sent from my ThunderBolt using XDA Premium App
They're treating it strange? This is the first LTE device. It's clearly not sorted out yet. It's a little more complexe than a dInc2. Other than making your phone slower and eat more power, why is gingerbread this magic unicorn? I heartlessly laughed and made fun of the morons that brought us this quackery the last time, and I'm gonna do it again. Just like I laughed at the hollow heads that believed a real Verizon rep was posting on her.... With all of 8 posts under her belt. STUPID.
loonatik78 said:
They're treating it strange? This is the first LTE device. It's clearly not sorted out yet. It's a little more complexe than a dInc2. Other than making your phone slower and eat more power, why is gingerbread this magic unicorn? I heartlessly laughed and made fun of the morons that brought us this quackery the last time, and I'm gonna do it again. Just like I laughed at the hollow heads that believed a real Verizon rep was posting on her.... With all of 8 posts under her belt. STUPID.
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Click to collapse
Exactly! People complain about the battery but this phone does, for all intents and purposes, the same things as their PC's at home. They're on it constantly and then complain when it dies in six hours. Most standard laptop batteries don't last six hours.
People will never be happy and will continue to blame the networks and the manufacturers for being at fault.
This is why we root and this is why we continue to support our developers.
loonatik78 said:
They're treating it strange? This is the first LTE device. It's clearly not sorted out yet. It's a little more complexe than a dInc2. Other than making your phone slower and eat more power, why is gingerbread this magic unicorn? I heartlessly laughed and made fun of the morons that brought us this quackery the last time, and I'm gonna do it again. Just like I laughed at the hollow heads that believed a real Verizon rep was posting on her.... With all of 8 posts under her belt. STUPID.
Click to expand...
Click to collapse
I believe we do have a confirmed Verizon rep (or two) here on XDA, just like we have SamsungJohn...
Regardless, rumor threads should be locked after the first post, since there are no facts and it seems EVERYONE has an opinion. On that note...
LOCKED!
Watch the video (In case you havent seen it yet!). In it Matias Duarte explains how the Android team is beginning to try and create a cohesive and unified atmosphere with the os at the most basic levels. I for one, am absolutely thrilled to see that they are finally going to be paying attention to design and aesthetics. Usability of the platform can also benefit from this immensely.
I am also tired of people saying "ICS isnt all that special". It really doesnt matter how "special" you think it should be. What matters is that its the next iteration of the os. We all want to have our devices updated and current. So wanting this on our devices has less to do with design in this sense, and a lot more to do with jumping on the wagon of unification. I would greatly prefer beautiful apps and ease of use over anything Gingerbread has offered us so far. Now I already know that a lot of the visual benefits of ICS come mainly from theming and such, but its profoundly more exciting when the theming itself is coming from the creators of Android and not some hard-to-find source in the app market.
Lastly, I would appreciate it if you guys could give your thoughts on this. Are you excited to see the new direction the Android team along with Matias, are going in? Do you feel that they are focusing on some rather important points in the software (usability, framework, aesthetics) or not? And of course please keep the flaming and crude/rude comments to yourselves. Thanks all for listening to my rant.
~~Vince
Heres the new design guidelines site they have up.
tazbo28 said:
Watch the video (In case you havent seen it yet!). In it Matias Duarte explains how the Android team is beginning to try and create a cohesive and unified atmosphere with the os at the most basic levels. I for one, am absolutely thrilled to see that they are finally going to be paying attention to design and aesthetics. Usability of the platform can also benefit from this immensely.
I am also tired of people saying "ICS isnt all that special". It really doesnt matter how "special" you think it should be. What matters is that its the next iteration of the os. We all want to have our devices updated and current. So wanting this on our devices has less to do with design in this sense, and a lot more to do with jumping on the wagon of unification. I would greatly prefer beautiful apps and ease of use over anything Gingerbread has offered us so far. Now I already know that a lot of the visual benefits of ICS come mainly from theming and such, but its profoundly more exciting when the theming itself is coming from the creators of Android and not some hard-to-find source in the app market.
Lastly, I would appreciate it if you guys could give your thoughts on this. Are you excited to see the new direction the Android team along with Matias, are going in? Do you feel that they are focusing on some rather important points in the software (usability, framework, aesthetics) or not? And of course please keep the flaming and crude/rude comments to yourselves. Thanks all for listening to my rant.
~~Vince
Heres the new design guidelines site they have up.
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Click to collapse
I can't deny that I would be overly excited if ICS came to this device, haha.
Sent from my SAMSUNG-SGH-I997 using xda premium
Kevinr678 said:
I can't deny that I would be overly excited if ICS came to this device, haha.
Sent from my SAMSUNG-SGH-I997 using xda premium
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Click to collapse
+1 internets I totally agree!
As nice as ICS's upgrade would be...it's not in Sammy's or AT&T interest
Sammy want's device sales and AT&T wants new/renewed contracts. By limiting ICS to 2012 devices, it provides incentive for 2010/2011 device owners to pony up for the new hotness with the new software.
Now before anyone wants to say, "WAIT WAIT, Apple..." save it. We're not talking about Apple here. Sammy is the OEM and they control what happens for the product line.
Sure you can wait for a dev to 'hopefully' get around to releasing an ICS port and yeah, it may be decent. That's your choice.
My upgrade plans begin in 2013 when ICS should have a few months in the wild and become more mature. By then all my smartphones will be eligible for upgrade discounts. I have no issue with AT&T's service as they allow me to keep my grandfathered unlimited data plan.
I'd rather have ICS when it's grown up and not so much a baby. Also, fully functional on my device too would be nice.
Interviewer is huge fan of Apple I can see
The main reason i want ics is so i can impress my friends lol. It also just has features that i just like better. Im not going to die without it, but it would be nice with it. Im sorry guys who have to wait for their contract, both my parents have their upgrades up and both are fine if they get my infuse, and i get the note.
durvall said:
Interviewer is huge fan of Apple I can see
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Joshua Topolsky! My man! He was the senior editor at Engadget.com before leaving to start theverge.com. He actually left his Apple iPhone after the 3gs I think. He soon thereafter bought a Nexus One. Which I think he still uses to this day. And touts it every chance he gets. He does however praise apple for incitefull design and craftsmanship. I mean he is in a business (tech blogging) that is notorious for praising the behemoth company(not that this is a good thing) But trust you me when I say he isn't afraid to drop the hammer on Apple when he voices his gripes over their products. I would venture to say that most blogging sites require their employees to work on Macbooks now though. It seems to me that they would rather choose a totalitarian system like the Macs because they are less prone to buginess and viruses. And when your in an industry that thrives off of having secure data on close deadlines and less vulnerabilities, Macs (imo) just do it better. I dont use a mac, never have, I have had an Iphone 3g one time for a while. But will probably never go back. Unless I become rich or something. You do have to admire their design principles though both physically and software wise. When you compare Apple's aesthetics to Androids up till now, its just no-contest which is more cohesive and well thought out.
durvall said:
Interviewer is huge fan of Apple I can see
Click to expand...
Click to collapse
So is Samsung.
Sent from my SGH-I897
funny thing is I used to frequent a guitar forum and a well known member was a Samsung senior cdma systems engineer and his phone was an iPhone. that was before cdma iPhones existed so he was obviously on att which is big in texas. he didn't boast about apple too much nor Samsung, basically the only things I remember that stood out was he refuted the idea that the apple products have Good audio. said the newer apple products are not as good as the older ones and suffered from clipping (overdrive basically) and boasted the galaxy s in that area. but when it came down to it he was a fan of ios for the accessories and high quality audio software (garage band for the ipad) and got an ipad 2.
i always have an upgrade....(4 lines=leverage) .. but i will not purchase another phone until ICS is available, especially because of updates. i want the note..but if no ics pre-installed..i aint buying.. i almost went to verizon for the nexus but they dont have good coverage where i travel
ICS should be important to everyone. Even if only for the principle of it.
Sent from my SGH-I897
Anyone currently working on ics?
Sent from my SGH-I997 using XDA App
dustinhayes93 said:
Anyone currently working on ics?
Sent from my SGH-I997 using XDA App
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yeah but they haven't posted progress so its anyone's guess as to what issues they are having. remember the people working on it have real lives and are doing it as a hobby. so i don't think anyone is working on it full time.
Yea of course. Its great to know it is being worked on. Anything is better than nothing!
Sent from my SGH-I997 using XDA App
LinuxBozo still around? I had some questions for him..
Sent from my SGH-I997 using Tapatalk
theROMinator said:
LinuxBozo still around? I had some questions for him..
Sent from my SGH-I997 using Tapatalk
Click to expand...
Click to collapse
he drops in to a thread every once in a while especially the "all the devs jumped" threads. he was never that big on posting. I dunno if he answers pm's.
Dani897 said:
he drops in to a thread every once in a while especially the "all the devs jumped" threads. he was never that big on posting. I dunno if he answers pm's.
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Click to collapse
Yes, he does. I've spoke with him before. I was just hoping he hadn't jumped ship.
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theROMinator said:
Yes, he does. I've spoke with him before. I was just hoping he hadn't jumped ship.
Sent from my SGH-I997 using Tapatalk
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Click to collapse
I don't think so. I know at one time he said he didn't like change.... whether he'll post work after his ics thread got trolled on I don't know.
theROMinator said:
Yes, he does. I've spoke with him before. I was just hoping he hadn't jumped ship.
Sent from my SGH-I997 using Tapatalk
Click to expand...
Click to collapse
He will probably answer in this thread lol but he is. One of the leads with the infuse cm7 team. He has been busy with other stuff though (carpantry). He is around. Ics will come someday hopefully...
even though some people will drop their Infuse's this Spring, Im really hoping some devs will still try to bring over ICS for the people who want to feel out the year on devices. I wish I wasnt so disorganized, otherwise i might actually have the capacity to learn how to develop. =/
I mean, honestly.. I am pissed. Something like 70% of all Android handsets are still running 2.3 and Google is blasting ahead with 4.1 rather than helping hardware developers get as much of the existing handsets at least to 4.0.
http://www.h-online.com/open/news/i...-Android-phones-1596740.html?view=zoom;zoom=1
I understand they need to continue to develop Android, but at what cost? The market is so tragically fractured that I don't think there is even a desire from the hardware manufacturers or carriers to see existing hardware get updated. It is so god damned frustrating, ESPECIALLY now that Google owns Motorola!
The holdup on our devices isn't Google, it's the manufacturers and the service providers.
So nope, I'm not pissed...at Google. At Motorola? Yep. They've had the source for a good long while now, and they just haven't moved their butts to get everything ported properly. It's a major upgrade, yes, but once they got the first device upgraded, it shouldn't have been too big of a stretch to get the rest after that.
As for AT&T, as far as I'm concerned they need to butt out, they don't have a (legitimate) dog in this fight.
Not trying to be a smart ass but who cares? There are more important things in life to get mad about and a new software for a phone is not one of them.
Sent from my SAMSUNG-SGH-I997 using xda premium
Amen brother!
Yeah, who cares...I think it's great...advancement is awesome!!! If anything this puts more pressure on Manufacturers and Carriers to release updates (maybe). If Google stopped and waited on the rest of the world, they wouldn't be where they are today...I hope they start chatter about the next release soon...Full Court Press!!!
Today the Moto upgrade page changed the status of the AT&T Atrix 2 and Atrix 4G to "Further plans coming soon," so they have reneged on their promise of 3rd quarter of this year. Thanks Moto for heaping a stinking load of cow dung on us. Why did they have people sign up for a soak test that never happened? Here is the upgrade page updated on 22-September-2012.
https://forums.motorola.com/pages/00add97d6c
Unless they plan on going straight to Jelly Bean this is very upsetting.
I'm really hoping that this means we are going straight to JB, but knowing Moto, who knows. I guess we are lucky they haven't relegated us to staying on GB like they did with some of the other devices on that list.
Sent from my MB865 using xda app-developers app
They could've just released the second or first leak as the OTA and unlocked the BL and ppl would've been happy.
Hopefully we get JB... not counting on it though. Good thing i decided to install the leak and SCv7. Thanks to jim and rdavisct and all the devs here.
Motorola sucks! I'm very upset about this.
Sent from my MB865 using xda app-developers app
Other regions are getting ICS rolled out...
Its not moto its at&t, and its at&t about the bootloaders too, the Photon Q is a sprint phone, thats why you can unlock the bootloader.
I'm going to blame the carriers on this one. No other reason moto can roll out ICS to Atrix 2 that are in other regions other then the USA.
FYI: ICS is official in the SEA region as of 11 Sept. The website says Q4 2012, but let me assure you, that is not the case.
Motorola SEA
11 September
Good morning! We are pleased to let our Motorola XOOM2 and ATRIX2 users know that they will be receiving an over-the-air update to Android 4.0 (Ice Cream Sandwich). Users can also do a manual upgrade by going to Settings\About Tablet\Systems Updates. Please note that the upgrade does not allow for a previous version of Android to be re-installed, and we do recommend that users back up their data prior to this upgrade.
For more inquiries please contact our Product Inquiry Hotlines listed in our previous post. Thank you.
Yes, after some reflection the blame should be on AT&T. Atrix 2s all over the world including China, Cambodia, India and more got the ICS update already. So the likely reason is that AT&T blocked the update so people would upgrade to a new phone and extend their contracts. Since I am using an AT&T Atrix 2 (unlocked) in Thailand that is not an option for me. For regular AT&T customers with an Atrix 2, it looks like AT&T scubmagged you.
I am not a litigious person but if AT&T is blocking these updates, there are some grounds for us the consumer for a legal remedy. There are bugs and problems with the current OS and the update is supposed to fix these for us. The fact that AT&T is blocking us from getting them from the manufacturer is a violation and breach of our warranty and grounds for a lawsuit.
I am now a bit more thankful that I moved onto the AHD, however I mourn for all of my Atrix 2 friends here.
The good news is that the A2 community already has two different ICS leaks which have been worked on since early July, so it's not as if the phones can't run ICS at all. Needless to say, AT&T seems to be the culprit for this major hold-up.
Also, @ ajsedlacek, you likely wouldn't be able to sue AT&T for anything. They probably have a clause releasing them from any potential lawsuits once you sign a contract agreement with them.
Agree 100% with this. In the US the carriers hold all the power. None of them are exempt. Heck... look at the BS Verizon pulled with their "Nexus"
All international phones will get updates first for a variety of reasons, with a big reason being the carriers
Sent from my SGH-I777 using xda premium
I think most of us saw this coming. When I woke up this morning and saw the news, it definitely wasn't surprising to me.
My opinion on all of this, screw it. We've got awesome Devs here that are absolutely awesome at what they do, and personally, the LEAKS that we have of ICS are just fine for me.
Also, CM10 from Jim (and others) is right around the corner, and that excites me much more than getting official ICS. Granted it would be nice to have the official version, but there are better things in store for our Atrix 2.
Axis_Drummer said:
I think most of us saw this coming. When I woke up this morning and saw the news, it definitely wasn't surprising to me.
My opinion on all of this, screw it. We've got awesome Devs here that are absolutely awesome at what they do, and personally, the LEAKS that we have of ICS are just fine for me.
Also, CM10 from Jim (and others) is right around the corner, and that excites me much more than getting official ICS. Granted it would be nice to have the official version, but there are better things in store for our Atrix 2.
Click to expand...
Click to collapse
I agree 100%.
Sent from my MB865 running CM10
What folks here really need to do, is swallow their 'entitlements' and stop acting like they're "owed" something. It's getting ridiculous, and rather embarrassing to read. You all bought an Atrix 2, that doesn't mean you also purchased the moon and the stars and everything else you've ever wished upon. We get what we get, so don't throw a fit. Whatever comes our way, will be made more amazing by our talented development team. Stop crying about timetables, what you anticipated, and what you feel you deserve. It's a phone for Christ's sake, and to be such malcontents about when we "get this or that" is leaving a rather bitter, self-warranted, rotten taste in the mouth of this forum. Does Motorola suck? Yeah, undeniably so. Does AT&T hold back inexplicably? Certainly. But, you bought the tickets, now take the ride. Stop complaining, or buy another phone. If you're staying with the A2, you can take solace in the fact we have an inarguable competence and talent here, otherwise, take your b¡tching elsewhere. It's growing ever so redundant, and removes from the integrity of everything we've done here, if the threads are flooded with crap like this...
Two bits offered, take 'em or leave 'em...
EDIT: Sorry for the rant, but c'mon, enough is enough.
Sent from my rooted Mayan Calendar
whatever, man
i told my mommy im not getting ics, and she's calling at&t tomorrow :laugh:
souljaboy said:
whatever, man
i told my mommy im not getting ics, and she's calling at&t tomorrow :laugh:
Click to expand...
Click to collapse
Case in point. I've seen enough from you already.
Edit: If you're joking around with me, ha-Ha. I hope that's what you're looking for. If not, you have more practice to be done with your reading comprehension.
Sent from my rooted Mayan Calendar
Yeah.., I'm not understanding why everyone is crazy about "OFFICIAL" ICS. We already have a leak or rather 2 that have barely if any bugs and a couple of GREAT rom's based on ICS. Furthermore we have a fully working build of CM10 based of off Jellybean (not counting the camera... yet). Personally I couldn't care less about when an "official" version is released because it won't change anything, and I advise you all to do the same.
Just my 2 cents. Not in response to anybody but just my opinion.
The whole argument about updates being not "promised" and being "gratis" is bogus. So is the argument about manufacturers hands being tied by Google.
Short of a legally enforceable contract, Google as well as the manufacturers do everything in their power to lead people into believing that their phones will be updated to the next version of the OS. Google had announced the Alliance with the declared aim of providing OS updates for 18 months from device release date. Last time I checked, Moto was a part of the alliance. Moto has had the Atrix 2 on its update page since February 2012, if I'm not wrong. At the very least, this is a Gentleman's agreement on the part of Google/manufacturer that our phone will be updated. Now if any manufacturer wants to say that it had made no legally binding committment to update, where is the honour in that? Why should I trust such a corporation with my hard earned money in the future? As far as I'm concerned, there WAS a pomise, either express or implied, to update my phone and the manufacturer has dishonourably reneged.
This appeared on the Moto forum:
"Thank you for being a Motorola Mobility customer. We know you value having the latest and greatest technology on your device. We are working very closely with Google and our carrier partners to bring you the best possible experience on each of our devices powered by Android. This means ensuring that all upgrades and updates enhance device functionality and provide an overall improved experience.
As previously communicated, DROID RAZR, DROID RAZR MAXX, DROID 4, DROID BIONIC, DROID XYBOARD 8.2 and 10.1, and MOTOROLA XOOM WiFI + 3G/4G will be upgraded to ICS. Additional details on timing for these products will be shared at a later date.
To help our customers understand the steps we go through to develop an upgrade, we are describing the high-level process for delivering upgrades below. During this process, we work to ensure that an upgrade is possible, and that it provides a satisfying experience. For each smartphone or tablet currently in the market, you will see updated information on what stage the upgrade plan is in.
* Please note this timing is Motorola Mobility's best estimate and contingent on successful completion of testing.
==> https://forums.motorola.com/pages/00add97d6c"
Clearly that sounds like a promise of OS upgrades to come. So untill my next phone states on the box "This unit will not receive any further OS updates from us" I'll expect the updates to come in a somewhat timely manner.
Updates being free is anouther argument I have never understood, even when accompanied by the inappropriate analogy of PC and Windows OS. Unlike in PCs, mobile device owners are completely dependent on the manufacturer to provide OS updates. The cost of developing updates has obviously already been paid in advance by the device owners - would the manufacturers sell even half the number of devices if they told their customers upfront that they would not provide any updates? These are functionality and security updates to an OS that is still in its infancy on products that cost hundreds of dollars one way or the other.
About manufacturers being hamstrung by Google/carriers, Google has already released the OS source code for manufacturers to do as they please. The carrier argument may be true though - I guess if you buy a subsidized phone, you got to be prepared to pamper to the whims of the carrier.
About the phones getting updates through leaks, I would guess even the people who do not visit xda, who don't know nothing about installing leaks ... deserve to have ICS on their phones?
Apex_Strider said:
What folks here really need to do, is swallow their 'entitlements' and stop acting like they're "owed" something.
Click to expand...
Click to collapse
Ummm...Yes, I (we) are owed something. Its called updates and bug fixes.
So far one upgrade with no real fixes...
If you're OK with that, so be it. But don't try to sit here and tell people what they should or should not be doing.
Yes the deb's here have done a great job. Saying that, its not their jobs! It is that of Motorola's and at&TS.
Sent from my MB865 using xda app-developers app
dk-v1 said:
Ummm...Yes, I (we) are owed something. Its called updates and bug fixes.
So far one upgrade with no real fixes...
If you're OK with that, so be it. But don't try to sit here and tell people what they should or should not be doing.
Yes the deb's here have done a great job. Saying that, its not their jobs! It is that of Motorola's and at&TS.
Sent from my MB865 using xda app-developers app
Click to expand...
Click to collapse
You've so much to learn, young grasshopper...
The "upgrade" wasn't an 'upgrade', it was a leak, I'm sure you recall this, yeah? If it was an official OTA, and needed "bug fixes", likely we would have already gotten them. What we did, was hack the Moto servers, to 'fish' for updates. We found one (two, to be specific) and nothing subsequent to that is owed to us by Moto or AT&T, because what we found wasn't even intended for use by us -the end consumer. We'll get the release when we get it. My point was for everyone to stop this incessant b¡tching and whining. It's borderline manic...
Sent from my rooted Mayan Calendar
I don't think anyone feels entitled to anything, but it is reasonable to expect some updates and maintenance. Granted we got 2.3.6, but is that really an update when most everyone else at the time was running 2.3.7?
I don't think anyone here questions the contributions made by the devs, nor isn't grateful. I think we're all just frustrated that we're behind the times and know that we have a lot of potential going to waste.
I came from M3 and had a Motorola Cliq XT, so I been through all of this before with Moto and their updates. Fortunately we had Turl (which some of you devs might know), and when I left there about a year ago we had CM7 2.3.7 running great on a phone that had barely a 1/3 of the hardware we have on our A2.
I'm confident we'll move forward, we have some great devs here. We're all entitled to our opinions and expectations, and we all want more because we know we're more than capable of taking advantage of it. I think we just need to organize and focus on what we have going on here at XDA. Personally, I'm excited for CM10 and can't wait to get something more proper running on this piece lol.
Sent from my MB865 using xda app-developers app
Not sure how I feel about this. Mixed feelings here. Their explanations are not very clear.
Hey peeps just for kicks I contacted customer un-support to inquire about hox at&t jelly bean update.The following is my chat,where the tech gets mad at me for,asking them to send me the update since they cant fix it.Then he ends the chat,when I say his pre-written statement's are insulting,and the at&t devs are amateur's. I thought it was hilarious,this guy did not.
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Geofrey Holt '
Geofrey Holt : Hello Blaz1nr, My name is Geoffrey and I would be happy to help you today. Please give me one moment to look up your account information.
Geofrey Holt : Just so I understand your problem your phone is not updated to jellybean?
blaz1nr: I know for sure you recieved to software upgrade from HTC over 3 months ago.Is your dev team having problems? No one x is receiving the update its not even slated for roll out,according to sources at at&t.
blaz1nr: So when can i expect update this?
Geofrey Holt : Have you checked your phone to see if it is available for a update?
blaz1nr: I just told you its not available to any U.S at&t htc one xl.You at at&T have not provided the update yet. You guys are operating these devices on my airwaves, the publicly owned bandwidth that is leased by the FCC in the public's best interest. Yet somehow we pay alot more for service that is accompanied by terrible customer service,and updates & support clearly are a part of that. This also hints as to why AT&T has lost most its customer base,and become rated dead last for customer service by Consumer Reports and other rating agencies
blaz1nr: I was asking you to check your data base,and tell me when this update will be allowed by at&t.
Geofrey Holt : Just one moment please.
Geofrey Holt : At&t is trying to put this update out as soon as possible. They are pushing this update out in batches. And we do not know when those batches are pushed out. You will receive a text message on your phone when it is available for your phone.
Geofrey Holt : I know this can be frustrating but we are trying to get these updates out as quickly as possible.
blaz1nr: That's exactly it.You have no idea when it will push out.And do you think its ok that only at&t held this update from its customers? I don't appreciate being giving a sorry just wait answer.I know for sure at&t has not even began to do this.So what your tell me is a total lie,or you know nothing about the company you work for.The one xl+ has received two its already going to the next platform again. This phone came much much later. As I expected we the customer are left,with terrible support and no real answers as to why the whole world has this update and we cannot. We the customer own your terrible company,and we demand the same respect other carriers give their customers.
Geofrey Holt : Just to confirm your your HTC one x that you are using is on # ****?
blaz1nr: nope ****
Geofrey Holt : Once a update is released by the manufacture at&t puts it through testing. once they are confidant that it will work with the at&t network it will be released. I do apologize but we do not have a release date.
Geofrey Holt : Are you still with me in this chat?
blaz1nr: well just to let you know,it does work,in fact the version from Canada,works perfect and its from a different carrier altogether.Almost 15 years as a customer and this what I get.Ill tell you what send me the update,ill have it stable and ready to push by tonight.That's how fast I can do it,and I have had no schooling for this at all.But i can for sure fix this entire update in under one day.By my self.This just proves someone like me that can build this from source with no training at all,is far more quilified then your own dev team. This is very sad.You should be ashamed of your subpar dev team.SEND ME THE UPDATE ILL FIX IT.This is total bull%h!&.
Geofrey Holt : Once a manufacturer releases an update to us, AT&T puts it through rigorous testing to ensure its compatibility with our network. Only once we are satisfied that the update will work properly on our systems without causing a negative customer experience will we then make it available for our AT&T branded devices. This can sometimes be a lengthy process that may include working with the manufacturer and developers to make needed changes. There have been some instances in the past where we have simply never released updates due to conflicts and unresolvable problems. At this time the update you are looking for is not yet available for your AT&T device. I am sorry, but we will need to wait to see if and when it is approved by our testing team.
blaz1nr : Well it seems you didn't actually read anything i typed did you? Did you read anything it at all? I tell you what,your pre-written answers are insulting.Do you think were stupid? Your not pushing it because you put it on the end of support list.Which you never stated.You have done nothing but insult my intelligence.This is very typical of so called tech support at at&t.
Your AT&T representative has closed the chat session
Sounds like you were being a **** to a guy that was just trying to do his job.
Well if not telling the truth is doing your job, then yes I was.
Sent from my HTC One X using Xparent Green Tapatalk 2
7786 said:
Sounds like you were being a **** to a guy that was just trying to do his job.
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+100 to this. You are the kind of customer I hate. An arrogant know it all that takes out his frustration on the minimum wage employees that have absolutely no control over your problem. Go fall in a ditch
Sent from my One X using xda app-developers app
blaz1nr said:
Well if not telling the truth is doing your job, then yes I was.
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The guy was telling the truth as he knows it, and can only tell you what he is being told. Customer service reps don't do the testing, not part of the certification team, and have nothing to do with the release of the update. All he can tell you is what he is being told, and what he is scripted to say.
There is a 17 page thread on the AT&T community forum, with similar complaints as you. There is an AT&T community manager that has been active on that thread named jamileh, and she has been a bit more forthcoming than the CS agent you chatted with. But she didn't have any better of an answer. She understands that people are *****ing and moaning about the delay, and she has been bugging the certification team at least twice a week to get any information on when it will be released. All they will tell her is that its being worked on, but there is no ETA. That is probably as much information as you are going to get from any AT&T employee.
Anyway, why would someone complain about such a thing on XDA? This is the place for phone mods and custom ROMs. Just unlock the bootloader, load a custom ROM, and be done with it.
First off the guy is a high yield account rep. This meaning 15 or more devices on one account. Secondly he does in fact know, that the update was canceled due to eod listing. So that being said, and since I chat with the same guy multiple times. He has stated before that the eod list is visible, and they can tell you if it's not going to update. But At&t policy is never to say your device is eod. So before you blindly post comments, it's good to know the facts.
Sent from my HTC One X using Xparent Green Tapatalk 2
blaz1nr said:
First off the guy is a high yield account rep. This meaning 15 or more devices on one account. Secondly he does in fact know, that the update was canceled due to eod listing. So that being said, and since I chat with the same guy multiple times. He has stated before that the eod list is visible, and they can tell you if it's not going to update. But At&t policy is never to say your device is eod. So before you blindly post comments, it's good to know the facts.
Sent from my HTC One X using Xparent Green Tapatalk 2
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Then why the hell did you bother him? Especially if you already know the answer to your question? Just load a custom ROM and stfu
Sent from my Nexus 10 using xda app-developers app
Terrible. Notfunny. Not helpful. Unnecessary.
Sent from my Evita
redpoint73 said:
There is a 17 page thread on the AT&T community forum, with similar complaints as you.
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I just tracked it down. My head hurts.
At this point, there is no doubt in my mind that the update is being delayed intentionally for marketing reasons. It will probably come out eventually, but I would guess not until at least a month after the One is available.
I followed all of those posts on the AT&T forums for some time about two months ago...just a lot of butt hurt people all raging on the death star, some with purpose and some without. I especially love all the people threatening to leave because of a software update :laugh:
Listen, that's the reason why we have the brilliant minds here in this community. READ, MOD, and be MERRY! If people don't like what AT&T has to offer, then there is competition out there, but I hear the same from Verizon customers frequently.
None of these companies promise or really owe any of us anything and to expect otherwise is naivety.
I feel a little sorry for that CSR...
iElvis said:
I just tracked it down. My head hurts.
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18 pages now.
I dropped out of that thread a while ago. Its basically just page after page of people complaining over and over. Often just the same people complaining again and again. Beating a dead horse, and its not going to make AT&T move any faster.
---------- Post added at 01:48 PM ---------- Previous post was at 01:33 PM ----------
blaz1nr said:
he does in fact know, that the update was canceled due to eod listing.
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EOD? You mean EOL (end of life)?
End of day?
Eve of Destruction?
AT&T (as well as other carriers) tend to keep phones around for quite a while. So I doubt the One X is EOL. They are still selling the Vivid (8 months older than the One X) as new (not a refurb).
Closing this before it really gets out hand
XDA Moderator