And Asus 'doesn't provide support' for unlocking, even before the actual process is done. The unlocker hasn't worked since I bought it in June (network error message,) and I'm running ICS. The bootloader needs to be unlocked in order to utilize the I/O fix, something one would have assumed would be fixed considering it plagued the TF300T, but wasn't. I was going to try registering the tablet, but oh look, even Asus' member registration servers don't work. What should I do with this ~$900 paperweight?
Also: "To prevent spam to the forums, new users must wait five minutes between posts." Editing a message isn't a post.
Edit: Correction, the registration servers are up now, but it tells me my tablet is already registered. So not only do I not hold my own device's registration, but it obviously doesn't matter anyway. A quick look reveals that the S/N on the sticker is different than the S/N in the device settings. Is there a way to change the S/N? I doubt that's the problem, but I'm out of ideas besides selling it as a used item, at a loss.
Definitely won't be buying Asus again.
BlaqueJacque said:
And Asus 'doesn't provide support' for unlocking, even before the actual process is done. The unlocker hasn't worked since I bought it in June (network error message,) and I'm running ICS. The bootloader needs to be unlocked in order to utilize the I/O fix, something one would have assumed would be fixed considering it plagued the TF300T, but wasn't. I was going to try registering the tablet, but oh look, even Asus' member registration servers don't work. What should I do with this ~$900 paperweight?
Also: "To prevent spam to the forums, new users must wait five minutes between posts." Editing a message isn't a post.
Edit: Correction, the registration servers are up now, but it tells me my tablet is already registered. So not only do I not hold my own device's registration, but it obviously doesn't matter anyway. A quick look reveals that the S/N on the sticker is different than the S/N in the device settings. Is there a way to change the S/N? I doubt that's the problem, but I'm out of ideas besides selling it as a used item, at a loss.
Definitely won't be buying Asus again.
Click to expand...
Click to collapse
You need to RMA back to Asus. Thread here can help you or you can ask the person for more details how to RMA: It's a MAC address issue.
http://forum.xda-developers.com/showthread.php?t=1795156&page=33
buhohitr said:
You need to RMA back to Asus. Thread here can help you or you can ask the person for more details how to RMA: It's a MAC address issue.
http://forum.xda-developers.com/showthread.php?t=1795156&page=33
Click to expand...
Click to collapse
Although buhohitr is absolutely correct in stating that ASUS ins the only entity able to help you out with this, I just wanted to chime in as well to remark that many, if not all units that have come back from ASUS' RMA process have been unable to get unlocked at all.
Although I find it a bit harsh to call the stock 700 a paperweight (just as if it is worthless on its original merits -- which, subjectively speaking, to me is hardly the case -- unlocking and flashing a custom ROM does alleviate at least some of the niggles. Try and drop Gary Key a line -- he might be able to do something for you.
Nope. They say they've never heard of this issue before.
BlaqueJacque said:
Nope. They say they've never heard of this issue before.
Click to expand...
Click to collapse
That's funny, because there have been several mentions of this problem (even across forums worldwide).
Well... If the support department retract its head into its turtle armor, I guess there's no alternative to sending it back to ASUS. Can you get OTAs? Normally, the devices that are unable to unlock are also unable to receive updates over-the-air, and that might be a valid concern, thus providing a reason to send it in.
I just sent mine back in for this issue... But I haven't actually heard of anyone getting one back unlockable yet. Maybe one guy, but it's the last 'proper' way to deal with an improper company. When I sent mine in I marked No to the permission to recover o/s and they did it anyways, and that was to fix something they broke during the previous rma. They told me they didn't and only replaced the cover, like I'm some idiot who can't tell if the device is te-locked after sending it in. We'll, there's two people who asked me what to buy and Asus has lost at least two sales now. Maybe they'll figure it out someday if you screw others you'll have it come back around.
Sent from my SAMSUNG-SGH-I747 using XDA Premium HD app
I too cannot unlock my tablet but am able to receive OTA. I'm hoping the servers are just temporally down.
Sent from my SCH-I535 using Tapatalk 2
Other Options?
Hopefully there is a developer out there who has a lot more knowledge than myself who might be able to answer this for me. Why do we need to run an unlock from Asus? Why should they know that we have unlocked our devices and keep tabs on our devices?
I own an Acer A500 Tablet also. This tablets comes shipped with a locked boot loader, however Acer do not provide an option of unlocking.
The Acer devs run a routine called 'ItsMagic' to bypass the locked bootloader. Here is a link to the XDA thread http://forum.xda-developers.com/showthread.php?t=1121543
Is this an option for our TF700T?
P.S I will start this reply as a separate thread so I do not Hijack this thread. Sorry to the OP.
Hey all - just wanted to update the thread. I had a tab go back for RMA that was unlocked, came back locked and couldn't unlock d/t 'network error'. Well, sent it back in again and it was able to unlock. The RMA sheet showed 'SSN show unknown' under the problem catagory. I know the tf300 guys have a lot of this problem too, but thought it sounded like the same problem some of us who sent their devices in for RMA work.
Ozark_8125 said:
The RMA sheet showed 'SSN show unknown' under the problem catagory.
Click to expand...
Click to collapse
SSN is the serial number. Do you remember if the serial number on the "about tablet" page matched the sticker on the tablet that was not unlockable?
_that said:
SSN is the serial number. Do you remember if the serial number on the "about tablet" page matched the sticker on the tablet that was not unlockable?
Click to expand...
Click to collapse
Yes, IIRC. I checked that when I first had problems. I've read about others having some issue with their MAC address though, but I don't know what that was before and after the RMA. I don't think I've read of anyone else actually getting this issue resolved when they sent it in though.
Ozark_8125 said:
I've read about others having some issue with their MAC address though
Click to expand...
Click to collapse
Might even be the same issue - I think the unlock tool sends the MAC address to the unlock server, and the database on the server should contain a matching record with your CPU key and maybe serial number. If not, you can't unlock.
Related
After being unable to unlock my bootloader on my Moto G yesterday (triple-checked to make sure was entering the device ID right, tried several times), I decided to talk to their costumer support.
I was then told that motorola will no longer support unlocking the bootloader (she was not specific as to whether it's moto g-only or if other devices also apply). I was also told that they are going to update their website this week to remove the bootloader unlocking process.
I contacted the brazilian costumer support, so maybe it's a local thing. Maybe not even that, maybe I was just told a load of crap.
EDIT: Other users reported that everything is still working fine. However, no one from brazil replied yet. Has anyone with a XT1033 tried to unlock their bootloader this week?
Everything works fine in germany
Sent from my XT1032 using xda app-developers app
Realy can`t imagine Motorola doing this, this is probably a misunderstanding of some kind. Its still operative atm, just checked it here https://motorola-global-portal.cust...e/bootloader/unlock-your-device-a/action/auth.
A few hours ago I unlocked the bootloader of my moto g and the website was working and I think it still does. Why would they end the possibility to unlock the bootloader?
jof.crm said:
After being unable to unlock my bootloader on my Moto G yesterday (triple-checked to make sure was entering the device ID right, tried several times), I decided to talk to their costumer support.
I was then told that motorola will no longer support unlocking the bootloader (she was not specific as to whether it's moto g-only or if other devices also apply). I was also told that they are going to update their website this week to remove the bootloader unlocking process.
I contacted the brazilian costumer support, so maybe it's a local thing. Maybe not even that, maybe I was just told a load of crap.
EDIT: Other users reported that everything is still working fine. However, no one from brazil replied yet. Has anyone with a XT1033 tried to unlock their bootloader this week?
Click to expand...
Click to collapse
1. First level support anywhere are clueless. Don't believe them. They generally know next to nothing and say anything to get to the next caller to meet call quotas.
2. Just keep trying....I had to wait a day, trying every few hours until I could get my x unlocked. The site is just wonky.
Sent from my Moto X cellular telephone...
jof.crm said:
After being unable to unlock my bootloader on my Moto G yesterday (triple-checked to make sure was entering the device ID right, tried several times), I decided to talk to their costumer support.
I was then told that motorola will no longer support unlocking the bootloader (she was not specific as to whether it's moto g-only or if other devices also apply). I was also told that they are going to update their website this week to remove the bootloader unlocking process.
I contacted the brazilian costumer support, so maybe it's a local thing. Maybe not even that, maybe I was just told a load of crap.
EDIT: Other users reported that everything is still working fine. However, no one from brazil replied yet. Has anyone with a XT1033 tried to unlock their bootloader this week?
Click to expand...
Click to collapse
did you make sure the is no spaces in the code?
first tier
kj2112 said:
1. First level support anywhere are clueless. Don't believe them. They generally know next to nothing and say anything to get to the next caller to meet call quotas.
2. Just keep trying....I had to wait a day, trying every few hours until I could get my x unlocked. The site is just wonky.
Sent from my Moto X cellular telephone...
Click to expand...
Click to collapse
I am a little disappointed what you think about customer care. I process orders for customers and i know alot more about what other departments do, and i make sure i am well informed about alot of procedures. Just because those guys weren't informed yet about what was happening it doesn't mean they know next to nothing. And trust me we care more about quality rather than quantity. I am a bit hurt about your remark and i think when you go with that idea in mind, it is normal to have a bad interaction with customer care departaments everywhere since you think they know nothing. In that case, whenever a guy answers the call just call for a superviser, it's better for them, and for you, as you will make sure you are given the correct and accurate info and at the same time you spare the agent from the trouble of being a sarcastic customer
tampitzel said:
I am a little disappointed what you think about customer care. I process orders for customers and i know alot more about what other departments do, and i make sure i am well informed about alot of procedures. Just because those guys weren't informed yet about what was happening it doesn't mean they know next to nothing. And trust me we care more about quality rather than quantity. I am a bit hurt about your remark and i think when you go with that idea in mind, it is normal to have a bad interaction with customer care departaments everywhere since you think they know nothing. In that case, whenever a guy answers the call just call for a superviser, it's better for them, and for you, as you will make sure you are given the correct and accurate info and at the same time you spare the agent from the trouble of being a sarcastic customer
Click to expand...
Click to collapse
I've worked call centres way back...mostly on the technical end....my statements are true....for the most part. Of course there are exceptions...companies and individuals. There are always exceptions.
Didn't mean to generalize. But on average I stand by my statements. And I don't blame the people working the phones..i blame the companies. Poor training, poor wages, pressure to take as many calls a shift as possible...etc.....
They hire just about anyone...students taking completely unrelated things are a lot of the first line call takers....a lot of the workers are just there for a pay check...again tho...rapid and incomplete training and poor wages are a huge factor.
But yes again...there are always exceptions.
My apologies.
Sent from my Moto X cellular telephone...
Whelan189 said:
did you make sure the is no spaces in the code?
Click to expand...
Click to collapse
Triple checked, and tried many many times. Tried pasting directly into website, tried pasting into .txt, removing line breaks and spaces, then pasting on website. Trust me, its not the problem of me writing the wrong device id.
Your imei may not be on the database yet
Sent from my XT1032 using Tapatalk
I tried to unlock my bootloader this weekend, until today, unsucess.
Then I left a message on the oficial forum website.
A user called Nicole Summers answered. She opened a case for me and forwarded to someone who can help. She saw my conversation with Brazil Support and gave them the correct point of contact, too.
Enviado de meu XT1033 usando Tapatalk
tampitzel said:
I am a little disappointed what you think about customer care. I process orders for customers and i know alot more about what other departments do, and i make sure i am well informed about alot of procedures. Just because those guys weren't informed yet about what was happening it doesn't mean they know next to nothing. And trust me we care more about quality rather than quantity. I am a bit hurt about your remark and i think when you go with that idea in mind, it is normal to have a bad interaction with customer care departaments everywhere since you think they know nothing. In that case, whenever a guy answers the call just call for a superviser, it's better for them, and for you, as you will make sure you are given the correct and accurate info and at the same time you spare the agent from the trouble of being a sarcastic customer
Click to expand...
Click to collapse
You did not answer the question. What is up with unlocking the bootloader on a CDMA Moto G ??
weird, i unlocked my gfs bootloader last week, she has a moto e though
williamacker said:
You did not answer the question. What is up with unlocking the bootloader on a CDMA Moto G ??
Click to expand...
Click to collapse
I have no idea, this is a very old thread I posted in. All I did was following the guide back then and it worked for me.
I have a Nexus 5 now so I wouldn't know what is going on, sorry!
good luck!
Hello Everyone, This is my first post here on XDA and I'm hoping you folks can help me out. I bought this S6 from a guy on Craigslist. When I got it everything was fine. I put my sim in a tested it be sure all was well. So I pull my sim out and put it away for a few days to be a birthday gift to my son. So he opens it up, puts in his sim card and goes through the setup. As soon as he was done we get this popup that the phone is locked by Rent-A-Center. Well crap, now what do I do? I bought this in good faith, paid hard-earned money for it, and now it's locked. Of course the seller is no where to be found. And there's not a Rent-A-Center within a hundred miles of me so it's UN-telling where it came from.
I did some research and ran across this thread here. I found what I thought was the latest firmware and flashed it to the phone. But I got no love as it is still locked. I also found a thread on rooting the S6 and followed that but it didn't work either. Now in no way am I a phone guru. My experience so far has been rooting my S5 by searching a thread, downloading what was linked in that thread, and following the step-by-step directions in that thread. With that said could someone help me out with this? I know it's asking a lot to post step-by-step directions and links but that would really help me out.
I should probably add that I can't get into this phone in anyway. After resetting the phone to factory and wiping the cache it then goes to setup. Immediately after setup it locks with the RAC popup and you can not go any further. I can't get to anything such as IMEI, build number, etc.
So with that said I would really appreciate any help you folks can give. I'm stuck at this point.
You're not going to bypass anything. The person you bought the phone from either stole it from Rent A Center, was delinquent on payments, or claimed that it was lost or stolen and the RAC remotely bricked the phone. Just like how people with iPhones can turn lost or stolen phones into permanent bricks regardless of what people try to do, it's the same for Android.
Your best bet is to try and contact RAC somehow and see if they're willing to provide the necessary information to bypass the lock. Otherwise, you're out of money and a phone.
Tacoo said:
You're not going to bypass anything. The person you bought the phone from either stole it from Rent A Center, was delinquent on payments, or claimed that it was lost or stolen and the RAC remotely bricked the phone. Just like how people with iPhones can turn lost or stolen phones into permanent bricks regardless of what people try to do, it's the same for Android.
Your best bet is to try and contact RAC somehow and see if they're willing to provide the necessary information to bypass the lock. Otherwise, you're out of money and a phone.
Click to expand...
Click to collapse
I appreciate your replying to my post. But none of this is a known fact. You are making an assumption. And while it could be true neither you nor I know that it is true. And if it is true then that is on the seller, not on me. What is a known fact (at least by me) is that I have a phone that I bought in good faith. It is locked and I need help.
I have found many posts and videos on the internet of S5's and other phones being unlocked. I found a post here on XDA that the author stated he had experience with this on an S6 that I linked above in my original post. I tried what he said but it did not work for me. That could be because I used the wrong files or just from my inexperience. I did send that poster a message but have not heard back from him.
So with all that said I'm still in the same position. I need help from the folks here on XDA. Anybody got any ideas? Thank you all.
medic265 said:
I appreciate your replying to my post. But none of this is a known fact. You are making an assumption. And while it could be true neither you nor I know that it is true. And if it is true then that is on the seller, not on me. What is a known fact (at least by me) is that I have a phone that I bought in good faith. It is locked and I need help.
I have found many posts and videos on the internet of S5's and other phones being unlocked. I found a post here on XDA that the author stated he had experience with this on an S6 that I linked above in my original post. I tried what he said but it did not work for me. That could be because I used the wrong files or just from my inexperience. I did send that poster a message but have not heard back from him.
So with all that said I'm still in the same position. I need help from the folks here on XDA. Anybody got any ideas? Thank you all.
Click to expand...
Click to collapse
My friend, you have to believe what @Tacoo is saying...with s6, you cannot bypass the RAC. Talking about the s5, you can only bypass it when it has kitkat and s6 is far different from s5 in terms android version and such bugs has being fixed...the only option u have now is to contact the person you bought the phone from to help you with the RAC or return the phone and get your money back. There is no way to bypass RAC in S6
success123 said:
My friend, you have to believe what @Tacoo is saying...with s6, you cannot bypass the RAC. Talking about the s5, you can only bypass it when it has kitkat and s6 is far different from s5 in terms android version and such bugs has being fixed...the only option u have now is to contact the person you bought the phone from to help you with the RAC or return the phone and get your money back. There is no way to bypass RAC in S6
Click to expand...
Click to collapse
Exactly. Android on Lollipop and Marshmallow is like what Apple did with iOS. On iOS, if you put the lockdown on your phone and it gets stolen, even if someone wipes it entirely, the phone is useless without the original owner putting in their Apple ID. Android is the same way now, along with Samsung having their own account layer on top of that.
You can restore and wipe the phone, but chances are that you're not going to bypass this without contacting RAC.
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
That stinks man
Sent from my Pixel using Tapatalk
Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
Click to expand...
Click to collapse
Deleted
Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.
umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person
GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.
Here is proof
Attached are photos showing site down and me messaging them before and after.
hec2k said:
Attached are photos showing site down and me messaging them before and after.
Click to expand...
Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
Report Link
As many of you will know Huawei pulled the unlock bootloader site. People have since had mixed results emailing them directly for the code. I emailed them for the unlock code yesterday (11th June 2018) and recived the reply copied below.
It certainly clears some things up. Interestingly the bootloader site is back up, albeit for a limited time! You lave 60 days from 24th May before they stop the service! https://emui.huawei.com/en/unlock_detail
When you go to unlock via the link they give you this warning: Screenshot https://photos.app.goo.gl/2kcJ2J9gXWpwE8XN9
Personally I think it is a bad move on Huawei's part . If you've not unlocked bootloader and intend to do so I'd jump it it ASAP!
Thank you for contacting Huawei Customer Care.
In response, we would like to inform you that starting May 25th and until July 25th (for 2 months) – the EMUI website will get back the bootloader code search function, for products released before May 25th.
Starting July 25th 2018, the Huawei official policy (as per HQ decision) is to not offer bootloader codes to customers anymore in order to avoid issues that may appear due to ROM flashing, and thus maintain the user’s experience.
The website can be reached here to obtain the bootloader code : https://emui.huawei.com/
We hope this information should prove useful. Should any questions arise, feel free to contact us again.
We remain at your disposal for any other inquiries that you may have.
Best regards,
Ben
Huawei Customer Care UK
mate this whole story is known from almost a month..... lol
kaiowas82 said:
mate this whole story is known from almost a month..... lol
Click to expand...
Click to collapse
Oh I'll crawl back under the rock from which I came haha
Does *applying* for the code alone void the warranty? OR can I apply and receive a code, but only void the warrently the moment I unlock it?
Aye there's a few threads about this, I've got one myself.
And I agree with everything in your OP mate.
They'll probably in the future start allowing unlocks.
No one wants a locked down android phone and when it hits their pocket they'll know that.
Unfortunately for p20 pro owners the damage is done and the lack of ROMs is testament to that.
Perhaps if they'd just released one damn variant without all the madness they've forced upon us there would be less problems flashing ROMs I mean look at Oneplus, they actually had twrp as a part of their official root method on their site for the longest time haha and here's Huawei putting their finger up to the people who've done more for Android than anyone.
Apparently we're only 1% of their customer base?
I promise you they'll lose more than 1% sales when the next flagship is released as there will be zero ROMs on here when it does and none of the enthusiastic users here to create a buzz about it.
Beginning of the end and the birth of another Apple.
They'll learn, just like HTC did, if a little late.
Hi everyone,
This is my first post here but I have been swimming through your posts since ever I think
I have a Chinese P20 Pro (CLT-AL01) and I have been trying to obtain the code from the EMUI webpage but no success. I entered all the info that demands but it doesn't give back the code. It shows a message like if you have any problem with the unlocking process just contact us. Maybe it's because the phone is Chinese? Happened to someone?
I contacted them via huawei email today, I will wait a few days and I'll see.
Btw I am trying to rebrand it to the EU version.
gisbby said:
Hi everyone,
This is my first post here but I have been swimming through your posts since ever I think
I have a Chinese P20 Pro (CLT-AL01) and I have been trying to obtain the code from the EMUI webpage but no success. I entered all the info that demands but it doesn't give back the code. It shows a message like if you have any problem with the unlocking process just contact us. Maybe it's because the phone is Chinese? Happened to someone?
I contacted them via huawei email today, I will wait a few days and I'll see.
Btw I am trying to rebrand it to the EU version.
Click to expand...
Click to collapse
it could be because it a Chinese version, but not sure - i requested my unlock codes for both my Huawei devices yesterday and got them instantly
walkerx said:
it could be because it a Chinese version, but not sure - i requested my unlock codes for both my Huawei devices yesterday and got them instantly
Click to expand...
Click to collapse
Thank you for the answer, they are both from UK I supose?
I fell to a Chinese online shop and I bought it hopping I would able to eliminate all the apps and bloatware (and who knows more...)
gisbby said:
Thank you for the answer, they are both from UK I supose?
I fell to a Chinese online shop and I bought it hopping I would able to eliminate all the apps and bloatware (and who knows more...)
Click to expand...
Click to collapse
yes, both devices are UK C782 models
So this happened:
------------------------------------------------------------------------------------------------------------
Dear xxxx,
Thank you for contacting Huawei Support.
We are unable to send boot loader code via email and can only be obtained through our website.
If you would want to unlock your phone, you should meet the following conditions:
1. Please register your Huawei ID in our official website xxxxxxxx on your phone.
2. Log in and logout your Huawei ID continuously for 14 days.
3. Each Huawei ID should not apply for the unlock code more than fifth time within 6 months.
------------------------------------------------------------------------------------------------------------
I think the conditions are a bit demanding idk, I am thinking about returning the phone asap. What do you guys think?
That's rubbish, this is reply I got regarding unlock code
Thank you for contacting Huawei Support UK.
In response to your question, we inform that requesting the bootloader will not void the warranty, If you use it, then yes the phone will not have warranty anymore.
Should you require the code, please provide us with the following details:
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached.
Reason for the unlock code:
We are looking forward for your reply and let us know if you have any other questions.
Click to expand...
Click to collapse
They are making excuses for not giving me the unlock. The worst thing is that I registered the huawei account on the phone yesterday, so in 14 days it will be July 24th and that day they will stop giving the code
Huh?
Can't you just log into the EMUI-Site from the first post and request your code there? It worked for my device a few weeks ago. It was quick and easy.
@walkerx Huawei Support Germany insists that even requesting the code voids the warranty. Of course this is bull and not even legal, but whatever floats their boat I guess.
all the pugs said:
Huh?
Can't you just log into the EMUI-Site from the first post and request your code there? It worked for my device a few weeks ago. It was quick and easy.
@walkerx Huawei Support Germany insists that even requesting the code voids the warranty. Of course this is bull and not even legal, but whatever floats their boat I guess.
Click to expand...
Click to collapse
I got that email response from their UK Helpdesk and told them the reasons for it was due to the lack of updates for the devices, incompatibility with certain apps and that they allow UK network operators to take over your devices even when purchased as sim-free, unlocked out of contract and unless they change their attitude towards the UK users and not reverse the unlocking bootloader decision then I will no longer purchase another Huawei device.
I may not unlock until after I swap phones to another model, but I always want that option and do not agree with it being locked down.
I'm also thinking of logging a UK petition online to prevent network operators in the UK from taking control off our devices and re-branding them and deciding whether or not and when we should get updates as these should be left to google or the manufacturers not the network provider. Also like with Apple devices wifi calling features should be standard and work for all networks not just limited and they should not require a specific firmware supplied by the operator for these to work - should be done by network setting only
I'm totally with you on this point. Fortunately, in Germany, most (not all!) providers don't force any unnecessary crap on an unlocked device and don't mess with the firmware. Some do, however.
I would also prefer to be able to unlock an reflash whenever I want to, or get rid of the forced on G-Apps, or fully use tasker to control the device (which you need to be rooted for some certain things).
all the pugs said:
Huh?
Can't you just log into the EMUI-Site from the first post and request your code there? It worked for my device a few weeks ago. It was quick and easy.
@walkerx Huawei Support Germany insists that even requesting the code voids the warranty. Of course this is bull and not even legal, but whatever floats their boat I guess.
Click to expand...
Click to collapse
No, I have to wait 14 days they say. The phone is new so I have used it just some days.
Just go ahead and try it out! Can’t anything happen besides the form not putting out a valid code
all the pugs said:
Just go ahead and try it out! Can’t anything happen besides the form not putting out a valid code
Click to expand...
Click to collapse
I have tried already but all I got was a message saying to wait until the phone has been used that 14 days
Oh, ok, that sucks. I just bought another P20 Pro 2 days ago and wanted to get the code before the service stops. MEH!
https://emui.huawei.com/en/unlock_detail
This url still works fine for me. You used the same one?
Hi folks,
So like many I am in the boat of wondering what Huawei's current future is and not wanting to wait around for any more bad news.
I have searched hi and low for a service that is actively providing bootloader unlock codes and have spoken to each and every one of them that I could find and all I have found are dead ends.
Logically speaking, these codes were being made/generated one of two ways.
1st - Someone who worked for Huawei was providing them and making money doing so.
2nd - There is indeed a way to generate them, with the right information.
The second seems to be the most logical answer truthfully, otherwise I could e-mail support and bribe someone lol. Anyways I refined my search to looking for bootloader code readers.
This came up - http s:// octoplusbox.com/en /products/huawei-tool/
( had to put weird spacing so that link would post, remove the spaces.)
Now if links are not allowed in here, then it is the Octoplus dongle that claims to be able to read bootloader codes for any Huawei device.
It claims to be able to
Supported Operations and Features*:
Read Info
Direct Unlock
Read Bootloader Code
Reset FRP
Reset Huawei ID
Factory Data Reset
Repair IMEI A/B
Repair Bluetooth MAC
Repair Wi-Fi MAC
Repair S/N
Repair Board S/N
Repair Vendor Code
Repair Country Code
I was wondering if anyone has encountered them? Has this worked? Its 90$ and truthfully if I knew it would work I would go for it, but I'm not dishing out that much money without knowing something.
Any help would be appreciated.
Thanks!
I thought official service centers allowed the user to unlock their bootloader at their request.
The Restless Soul said:
I thought official service centers allowed the user to unlock their bootloader at their request.
Click to expand...
Click to collapse
I had not heard that! But I will reach out to one near me and try this out.
I think the closest one is a few hours away but maybe they can do it remotely?
Thanks for the tip!
Nort970 said:
I had not heard that! But I will reach out to one near me and try this out.
I think the closest one is a few hours away but maybe they can do it remotely?
Thanks for the tip!
Click to expand...
Click to collapse
I wouldn't be so optimistic about it. Maybe some offer it but i can bet that the vast majority of authorised service centers will refuse to help.
The Restless Soul said:
I thought official service centers allowed the user to unlock their bootloader at their request.
Click to expand...
Click to collapse
As an update!
I spoke with several authorized Huawei Service centers and they said no they cannot specifically because they were authorized by Huawei to repair phones and that they could not alter the phone in that way.
With that being said, I spoke to someone who was on the level about unlocking the bootloader, and he recommended I call a place locally.
Spoke with their software guy and he said yes they can do it. I am going in to try and will update once I find out if he is for real or not.
forever_lol said:
I wouldn't be so optimistic about it. Maybe some offer it but i can bet that the vast majority of authorised service centers will refuse to help.
Click to expand...
Click to collapse
Ya, just found that out.
Found a local guy though who said he could. Am going to go find out!
Bootloader unlocking from Huawei will not happen again unless they get hit financially, which so long as people keep buying locked down devices simply won't happen..couple that with the bans in place and honestly I can't see it..
As with the bootloader code cracking. I'd say it's possible but you probably need a key which generates it, not sure if they'll ever be available..
The vast majority of p20 pro owners have either accepted it or moved on.
Shame as it's not a bad device.
Live an u learn
dladz said:
Bootloader unlocking from Huawei will not happen again unless they get hit financially, which so long as people keep buying locked down devices simply won't happen..couple that with the bans in place and honestly I can't see it..
As with the bootloader code cracking. I'd say it's possible but you probably need a key which generates it, not sure if they'll ever be available..
The vast majority of p20 pro owners have either accepted it or moved on.
Shame as it's not a bad device.
Live an u learn
Click to expand...
Click to collapse
Basically lol, or they are hoping that the ban will fall through and things will calm down.
I will update once I find out if this guy really can do it.
Other perk may be that if Huawei releases their own OS, they may unlock the bootloader, in theory it would require to.
Here is to hoping.
I am curious if that guy unlocked your bootloader.
So does the Octoplus Huawei Tool Dongle the OP has linked to actually give bootloader unlock code?
vpwrf said:
So does the Octoplus Huawei Tool Dongle the OP has linked to actually give bootloader unlock code?
Click to expand...
Click to collapse
Well that was my question. I emailed them and have not heard back yet.
Something like that
It looks like the Octoplus Huawei Tool can't read bootloader code. I have checked https://octopusbox.com/eng/features/models but the CLT-series only support reset FRP lock. You can see this by hovering your mouse over (or tapping) the model.
vpwrf said:
It looks like the Octoplus Huawei Tool can't read bootloader code. I have checked https://octopusbox.com/eng/features/models but the CLT-series only support reset FRP lock. You can see this by hovering your mouse over (or tapping) the model.
Click to expand...
Click to collapse
I came to the same conclusion and pointed it out in this thread: https://forum.xda-developers.com/huawei-p20-pro/how-to/funkyhuawei-bootloader-unlock-codes-t3936814
Hope people do not rush into buying this device before doing a bit of research...
Omg
Oh my god, such a suspense... Did you manage to get the unlock code ?
I am so desperate to find it. Hoped DC unlock client would manage to do so
but it failed pathetically.
Unfortunately for P20 Pro only "Reset FRP" feature is supported.