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a friend of mine just recently got this phone after spending some time fooling with it he managed to lock himself out of it now i told him id try n see what i can do but nothing i dont know the password neither does he does anyone know how i can open this phone or perform a hard reset to set it back to factory settings and remove it
so no one knows anything imma just tell him to take it back to the store
While you can do a soft reset by taking the battery out for a few seconds, the only way to do a hard reset on this device, to my knowledge, is through the "System tools" menu. Obviously, if you can't log in, you can't get to this menu. I would suggest talking to Verizon Wireless tech support before giving up on the phone altogether. There may be some hardware technique for doing a hard reset, or they may be able to remotely hard reset the device or clear the password settings.
if he locked it the default password is the last 4 of his phone number. so if your number is 555-1234, then your unlock code is 1234
Well, my friend found a XDA Zest which is fully working (as far as I know but i'll need a closer look) and he's offering me to buy for a bargain price. I currently own a W910i and since I'm not a bussinessman i never have had a PDA/Smartphone before and I know very little about them. Would it be worth getting the Zest to replace my W910i?
And could you get it "unblocked" in any good mobile phone shop or would you have to go to a specialist one?
hi i had this phone and it was not one of the best windows mobil phones, i ended up getting rid of it, and have now got a htc touch hd, as for the simlock, this xda zest is only avaliable on O2 so will already be unlocked to all networks.
So, you're saying that if I clicked the wee "reset" button it has, it would go back to factory settings?
Because it has a password on it from the last user.
ATZ' said:
So, you're saying that if I clicked the wee "reset" button it has, it would go back to factory settings?
Because it has a password on it from the last user.
Click to expand...
Click to collapse
No the reset button does not factory reset. However there is away to factory reset your phone but I don't know how.
Well then how would I go about getting past the password without bringing it to a mobile phone technician?
Because the only possible way I can come up with is using my own Sim card or resetting the phone to factory settings.
Do a search for the option to "hard reset" your Zest, that will wipe it of all it's current data and return it to factory fresh for you.
brief google gave the following:
XDA Zest Hard Reset:
Joystick up + Power + Soft reset in bottom (push with stylus)
You can also get back factory settings via menus:
Start - Settings - System - Default Settings -
Password is 1234.
deedee said:
Do a search for the option to "hard reset" your Zest, that will wipe it of all it's current data and return it to factory fresh for you.
brief google gave the following:
XDA Zest Hard Reset:
Joystick up + Power + Soft reset in bottom (push with stylus)
You can also get back factory settings via menus:
Start - Settings - System - Default Settings -
Password is 1234.
Click to expand...
Click to collapse
Yeah, Cheers m8, already done that and hopefully I'll get hold of the phone tomorrow. I'll try putting in my sim card and hard reseting the phone, if that doesn't work, what other options do I have?
I don't really want to spend more than £10 on un-blocking or fixing the phone so I hope that Hard reset works.
Thanks for all the help but my mate who found the phone returned it to the owner and so I'm not getting it.
ATZ' said:
Thanks for all the help but my mate who found the phone returned it to the owner and so I'm not getting it.
Click to expand...
Click to collapse
!? So it was lost? Good for your friend to finally come to that decision. Maybe next time you lose your phone, you'll be so lucky.
ATZ' said:
Thanks for all the help but my mate who found the phone returned it to the owner and so I'm not getting it.
Click to expand...
Click to collapse
And that is probably the best think you can do, return it back to it's legal owner.
So after performing a factory reset on the device it booted normally the 1st time and asked me for my PIN (??). It accepted my usual PIN (!) and took me to a clean slate (all Play Store apps gone) BUT the wallpaper was still the same, my username was still there and the other user profile was also still there. What was missing was a keyboard so there was nothing I could do with the device.
OK no problem, lets perform another factory reset. So once again I hold volume up & the power button, select reset to factory settings, reboot... and this time it boots to a black screen with only the android navigation bar at the bottom and the words emergency mode on the bottom left.
Any ideas on what to do now, short of sending it back to the store?
This is a brand new unit, running EMUI 5 from the box, bought from an authorised dealer. It was not rooted or tampered with in any way or form.
I've seen those symptoms and I had to perform an erecovery. If you have the Chinese version you can do that if you have the international version I think erecovery isn't working just yet.
Sent from my MHA-L29 using XDA-Developers mobile app
I have a MHA-L29 bought in Europe. I assume erecovery is the mode enabled by pushing volume up, volume down & power button at the same time? At that point I would need the full OS in a microSD inside the device, correct? Apologies, I'm not well versed in Android...
Huawei's website offers very little help . All one can find is a link to the 'quick start manual', a link to EMUI's source code (Mate 9 is absent), a mobile wifi inspection tool, and HiSuite. I'm assuming HiSuite is of no help in this case?
Have I run out of options here? Is my next step returning the device to the shop?
Governa said:
I have a MHA-L29 bought in Europe. I assume erecovery is the mode enabled by pushing volume up, volume down & power button at the same time? At that point I would need the full OS in a microSD inside the device, correct? Apologies, I'm not well versed in Android...
Huawei's website offers very little help . All one can find is a link to the 'quick start manual', a link to EMUI's source code (Mate 9 is absent), a mobile wifi inspection tool, and HiSuite. I'm assuming HiSuite is of no help in this case?
Have I run out of options here? Is my next step returning the device to the shop?
Click to expand...
Click to collapse
The easiest choice for you is returning the device to the shop, but it can definitely be fixed.
Huawei made some very stupid decisions with the Mate 9. You cannot flash firmware from SD card anymore. You have to use eRecovery (boot the phone plugged into a computer holding the volume up key) to recover. However, this eRecovery has not launched for the european model, so you can't restore.
I might be able to help you using my DNS server because I have reverse-engineered a lot of how the Mate 9 works, but I don't have a European model to test with. If it's easy for you to return it to the store, that's probably the best option.
I've contact Huawei support and they'll be picking up the device by courier. They expect to have it returned in 5 days max. I did test the eRecovery mode that you've described and indeed it fails to gather the needed files ("Getting package info failed").
I appreciate you input, what would your method involve? I've seen firmware (B122) floating around the web, how are people flashing it if the SD card method isn't working for this unit? Having said that I wouldn't personally attempt anything that could possibly void the warranty.
Governa said:
So after performing a factory reset on the device it booted normally the 1st time and asked me for my PIN (??). It accepted my usual PIN (!) and took me to a clean slate (all Play Store apps gone) BUT the wallpaper was still the same, my username was still there and the other user profile was also still there. What was missing was a keyboard so there was nothing I could do with the device.
OK no problem, lets perform another factory reset. So once again I hold volume up & the power button, select reset to factory settings, reboot... and this time it boots to a black screen with only the android navigation bar at the bottom and the words emergency mode on the bottom left.
Any ideas on what to do now, short of sending it back to the store?
This is a brand new unit, running EMUI 5 from the box, bought from an authorised dealer. It was not rooted or tampered with in any way or form.
Click to expand...
Click to collapse
when you make a factory reset in recovery on first boot you see lost the google service and also the keyboard (i know well i have done it two time in 4 days cause bootloop) how got the google service back? simply download from apkmirror a google keyboard (you need it for next step) and install it then go to settings/advanced settings and make a factory reset(need a pin in my case that why have installed a keyboard) when the device boot again you have the google service again
I see, thank you. I'll keep that in mind next time I reset the device. :good:
I then ask, if I do reset the device to factory settings and it craps out again, how would one know if eRecovery is able to recover European models? As of 3 days ago this option would throw a 'Getting package info failed' error. Short of trying it myself when I get my device back, has anything changed in the meanwhile? Is eRecovery working now?
hi mate, I only know what I've tried: eRecovery delete google service, eRecovery not erase password.factory reset from settings does reappear google services .... likely these problems are software bugs or are linked to nougat that has different partitions than to the past....sorry for now thats it
Inviato dal mio MHA-L29 utilizzando Tapatalk
So I just got my phone back from the service center and the first impressions were not good. Before returning the phone they called me to ask for my Google username and password (!!) to make sure the device was successfully recovered. I obviously refused and just told them to kindly return the device and I would test it myself.
Well the package arrived today and is missing the SIM ejector and the IMEI back sticker. Not only that but it now refuses to install the Amazon Shopping app and Google PhotoScan app because "this app is incompatible with your device". How can this be if I had these two apps installed before??
I also noticed that the device claims to be an "Orange MHA-L29"... have these guys just flashed it with a firmware meant for Mate 9s sold through Orange?
Governa said:
So I just got my phone back from the service center and the first impressions were not good. Before returning the phone they called me to ask for my Google username and password (!!) to make sure the device was successfully recovered. I obviously refused and just told them to kindly return the device and I would test it myself.
Well the package arrived today and is missing the SIM ejector and the IMEI back sticker. Not only that but it now refuses to install the Amazon Shopping app and Google PhotoScan app because "this app is incompatible with your device". How can this be if I had these two apps installed before??
I also noticed that the device claims to be an "Orange MHA-L29"... have these guys just flashed it with a firmware meant for Mate 9s sold through Orange?
Click to expand...
Click to collapse
mmmm too bad mate,your M9 is no brand? Orange is a carrier ....my opinion is ask why this change and ask for phone replacement
Yep, unbranded bought from an authorised dealer.
I am now going to escalate it and try to have this unit rejected and exchanged for a brand new one. I sure hope they don't propose replacing it with a refurbished unit, after all we're talking about a €700 device here and it has spent more time in the service center than in my hands. Very frustrating.
And this whole "no way to use eRecovery yet" and "no way to flash it from MicroSD" is just the last nail in the coffin... I mean what were they thinking? Even Apple devices allow me pick up the corresponding firmware and flash it at home from day 0. I hear the P9 Plus is less restrictive, maybe I should have gone for one of those instead?
I've got a real lemon here... let's see how they handle my case, I'll keep you all updated.
I lent my backup Honor 8 to my daughter when she broke her iPhone. Once she got a new phone it went into a drawer until now. She does not remember her PIN. I've done a reset but now the FRP will not let me use the phone.
What are my options? The HiSuite software requires me to allow it on the phone, which I can't do.
This is truly frustrating. I can't believe it is so difficult to reset a phone I own.
What are my options?
Isn't it possible to reset the phone through eRecovery? Afaik you just need to hold vol up button while powering up the phone until it gets you in.
The FRP means you have to sign in using the Google account which was previously logged in to the device. Once you do that, simply remove that account and she'll be able to use it just fine.
Boot your device into bootloader and unlock bootloader with DC-unlocker. It will cost around 4 usd. It will completely disable FRP if you don't know the google account that was used previously.
My girlfriend wanted to sell her mother's old S7 and I was tasked with wiping/resetting it. When the phone asked me for the password to the Google account, I thought "Don't try to trick a trickster, puny phone!" went straight into recovery mode and factory reset. Worked like a charm, I could create a new account, use playstore, phone ready to sell. So I went into recovery again, factory reset again and - fast forward a few days - the phone was sold and sent back, because after the 2nd reset FRP triggered and the buyer could not use it.
Main problem: The new account I created. I remember only [email protected] and the password.
Since it asked for _a_ previous owners login, I already tried gf's mother's, but that won't work.
So, is there a way to find out the test account? Otherwise, I found this method by tpierce89 to bypass FRP, but I guess at least I'd need the correct firmware to reflash, it says G930FXXS8ETC6.
Any ideas?
TehPels said:
My girlfriend wanted to sell her mother's old S7 and I was tasked with wiping/resetting it. When the phone asked me for the password to the Google account, I thought "Don't try to trick a trickster, puny phone!" went straight into recovery mode and factory reset. Worked like a charm, I could create a new account, use playstore, phone ready to sell. So I went into recovery again, factory reset again and - fast forward a few days - the phone was sold and sent back, because after the 2nd reset FRP triggered and the buyer could not use it.
Main problem: The new account I created. I remember only [email protected] and the password.
Since it asked for _a_ previous owners login, I already tried gf's mother's, but that won't work.
So, is there a way to find out the test account? Otherwise, I found this method by tpierce89 to bypass FRP, but I guess at least I'd need the correct firmware to reflash, it says G930FXXS8ETC6.
Any ideas?
Click to expand...
Click to collapse
It's the test account it's asking for, surely you can guess what it is? test account? test phone? test something?
Always sign out and remove the google account before any modification.
I'd be suprised if the method you've linked still works but you can try.
I tried all combinations I could think of. The thing is, I put in test and something as name and used the first gmail suggested.
Always sign out and remove the google account before any modification.
Click to expand...
Click to collapse
Will do in the future, but since I don't do these things regularly anymore, I wonder what they think of until the next time.
What puzzles me is, why could I log in after the first reset, didn't put in the password then and FRP didn't trip.
Well, it looks like we have to pay for unlocking, hope it won't be more than the price we took for the phone.
TehPels said:
I tried all combinations I could think of. The thing is, I put in test and something as name and used the first gmail suggested.
Will do in the future, but since I don't do these things regularly anymore, I wonder what they think of until the next time.
What puzzles me is, why could I log in after the first reset, didn't put in the password then and FRP didn't trip.
Well, it looks like we have to pay for unlocking, hope it won't be more than the price we took for the phone.
Click to expand...
Click to collapse
It depends on the firmware you had, some allow x amounts of factory resets before FRP kicks in. Its usually the network branded firmware which allows this.
AFAIK it was unbranded straight from amazon.de
TehPels said:
AFAIK it was unbranded straight from amazon.de
Click to expand...
Click to collapse
Well my advice is to turn off FRP lock, it's a nuisance. It's not like a theif is going to bring you the phone back because they can't use it. They'll just throw it away or use for parts.
cooltt said:
Well my advice is to turn off FRP lock, it's a nuisance. It's not like a theif is going to bring you the phone back because they can't use it. They'll just throw it away or use for parts.
Click to expand...
Click to collapse
Yeah, to me it feels like you own your device another bit less.
Anyway, is there a way to get around FRP on that phone now? Or do you mean turn it off on new phones?
TehPels said:
Yeah, to me it feels like you own your device another bit less.
Anyway, is there a way to get around FRP on that phone now? Or do you mean turn it off on new phones?
Click to expand...
Click to collapse
Sign into Google online with the same email and password your using on the device. Then device activity and notifications, then review devices. Select the phone your want to disable, then the red "remove" button. Sign out online.
Make sure sync is turned on, so the Google account can sync with the phone and turn off FRP lock.
Then after that to check. Turn phone off, press volume down+home+power to boot into download mode, read what it says about FRP lock in top left.
Then just reboot phone by pressing volume down to cancel download mode.
Other way is just remove Google account from phone before modification.