[Q] Dead horizontal band - AT&T, Rogers HTC One X, Telstra One XL

Seems like the international HOX section has quite a few threads about horizontal dead bands on the screen, just above the keyboard. Frankly, it was driving me nuts!
Before I hit my local AT&T store to try to get a replacement, I wanted to check if anyone else is having a similar experience with the One XL. Am I correct in thinking this is a hardware problem?

never heard of it being a software problem. If you enter bootloader screen and still have it then it should rule out ROM or kernel fault. So maybe it's hardware
Sent from my HTC One X using xda app-developers app

I had the same issue in the same spot. Att replaced mine. It was def hardware not software cause it was still there after an ruu.
Sent from my HTC One XL

Thanks for confirming my suspicions, guys! :good: Of course, I was going to hit my local AT&T today to get it exchanged, but when I do the line test it works fine. Go figure.
Does anyone know how to save a screen cap of the line test? Seems like the volume-/power button doesn't do anything.

Related

Does everyone have the TOUCH SCREEN ISSUE.

Does everyone have it?
Fast swipes don't register...
Lets post please to find out how wide spread it is.. Thanks.
I've hard reset ,no apps. Still does it..
Here is mine ... http://www.youtube.com/watch?v=3n_LMhC8Y68&feature=youtube_gdata_player
Replaced today,got a sharp, let's see what this does...
Is this the problem you are talking about?
I have the issue where the touchscreen will stop responding at random times. Is that your issue? It is very annoying I got my phone at walmart 3 weeks ago.
Sent from my HTC Sensation 4G using XDA App
This is the only issue I have:
I started seeing the issue with using the ring to unlock my Sensation a couple of days ago.
I found that if I wait about 2 or 3 seconds after pressing the power button to come out of stby, using the ring to unlock works fine.
This is on the TMO US with the AUO screen.
Sent from my HTC Sensation 4G using XDA Premium App
It's odd 4 days into having my sensation I was experiencing issues mostly on the lock screen.. they have somehow seemed to correct itself. I'm thinking an app, or setting or something is causing it. I've changed so many settings and added/removed apps the past few days it could have been anything. But oddly I havent had any issues with it for like 3 or 4 days now
i do not have the TOUCH SCREEN ISSUE
On my first set of sensations, my wifes phone had touch screen issues from day one and mine was fine for the first week then started all of a sudden. Now on the second set, both phones are pretty much useless when plugged in to charge. Both phones purchased here in Tucson. Same store, different build dates.
Sent from my HTC Sensation 4G using XDA App
I have issue with my device bought from expansys USA and also with another one from Expansys, two more from an ebayer (SEA version).
The issue was with all three which i have sold and the one iam using now..
One odd thing i noticed. When you have difficulty in unlocking while the device is locked (Happens) mostly when the device is not in your hands, try touching the phone's body and unlock. It works.
Seems strange.
smashpunks said:
Does everyone have it?
Lets post please to find out how wide spread it is.. Thanks.
Click to expand...
Click to collapse
Never had any touchscreen issues with my Sensation. I did have issues with my G2x....but a factory reset cleared that up if I recall.
Does it still do it after a factory reset, fresh, with NO 3rd party apps installed?
If so, ya got a faulty device.
Well, I'm coming from the G2x, so I know from speed - but I have NO touchscreen issues.
Sent from my HTC Sensation 4G using XDA App
skr_xd said:
Yes. It is there for MOST of the people.
Out of those, who are from a speedier device like Desire HD, Incredible S, etc, feel it. Those who did upgrade from less speedy phones like HD2, Blackstone say they don't have issue.
Click to expand...
Click to collapse
Thats a load of bollocks. I don't have any touchscreen issues, and I came from the g2x, which is a speed demon.
In fact I have virtually zero issues with the sensation.
Sent from my HTC Sensation 4g with extreme prejudice
Not sure how to vote. I have no issues swiping fast however I can never get it into that carousel mode where the home screen whirls around real fast.
Lock screen....the lock will not move to unlock all the time...and it will not let me click over to answer a different call....
Sent from my HTC Sensation 4G using XDA App
skr_xd said:
Yes. It is there for MOST of the people.
Out of those, who are from a speedier device like Desire HD, Incredible S, etc, feel it. Those who did upgrade from less speedy phones like HD2, Blackstone say they don't have issue.
One odd thing i noticed. When you have difficulty in unlocking while the device is locked (Happens) mostly when the device is not in your hands, try touching the phone's body and unlock. It works.
Seems strange.
Click to expand...
Click to collapse
How about we try to stay away from the generalizations.... I DO NOT have any touchscreen issues, and I came from a G2X...and it doesn't get any faster than a G2X.
graffixnyc said:
It's odd 4 days into having my sensation I was experiencing issues mostly on the lock screen.. they have somehow seemed to correct itself. I'm thinking an app, or setting or something is causing it. I've changed so many settings and added/removed apps the past few days it could have been anything. But oddly I havent had any issues with it for like 3 or 4 days now
Click to expand...
Click to collapse
Same here, i had this issue on days 5 and 6, then it just disappeared. I didn't change any settings and i didn't install/uninstall any apps (that i could remember). Only thing that changed, i drove to summer home on day 5 and it was very high humidity in house when i arrived...
Poll needs another option: Yes, but it fixed itself.
skr_xd said:
One odd thing i noticed. When you have difficulty in unlocking while the device is locked (Happens) mostly when the device is not in your hands, try touching the phone's body and unlock. It works.
Seems strange.
Click to expand...
Click to collapse
I had this problem with my launch-day evo 4g. If you had it on a table where the phone wasnt grounded, the bottom half of the screen would not respond. This was really evident with a drawing app. I dont have time to experiment with my pone today but maybe someone else can try that.
Here is a video about that. Post here if you unlock the phone only you hold the ring from its left side like on the video.
http://www.youtube.com/watch?v=W-0oHIdYm0A
mysterioustko said:
How about we try to stay away from the generalizations.... I DO NOT have any touchscreen issues, and I came from a G2X...and it doesn't get any faster than a G2X.
Click to expand...
Click to collapse
Ha exactly what I said
Sent from my HTC Sensation 4g with extreme prejudice
Actually i had problems with 2 devices i bought from a ebay seller which are singapore versions (SEA) and 2 from Expansys USA. Out of those one from expansys is what iam using now. I have sold the other three.
May be the problem is not for all devices then like what i thought with my experience. May be some batches???
no issues here everything works perfect ,actually almost too sensitive
bendotson said:
I had this problem with my launch-day evo 4g. If you had it on a table where the phone wasnt grounded, the bottom half of the screen would not respond. This was really evident with a drawing app. I dont have time to experiment with my pone today but maybe someone else can try that.
Click to expand...
Click to collapse
....oh boy......here we go again.....the same thing was said about the nexus one....people constantly whined about it having a "grounding issue"...then an update was released and the "issue" people had with "grounding" was gone......
There is no "grounding issue" with the phone. Simple as that.

Dead spots

Have two spots on my screen that stiled working. Right on my o and I on the keyboard and on the m. Anyone else had this happen. I tried a couple roms and it does it on all of them. Any fixes out there
sent via my finger to screen combo
So I called verizon couldn't go through their troubleshooting but would it be wise unroot before calling back
sent via my finger to screen combo
Sounds like a hardware problem. I've had this on a few devices. If you have insurance (or if you're under warranty) , you can file a claim. It would be a good idea to unroot if you do go that route, but in all honesty my opinion us that it really won't matter.
Another option is to go on eBay and look for a digitizer replacement, go on YouTube for a "how to replace....." video and then fix it yourself.
Or, take it to a shop and give someone who knows less than you even more money to do it for you.
Replacing digitizers is real easy if you're slow, methodical, and look ahead at what you're doing.
Signature.
I have the SAME thing. it's driving me nuts.
I'm on CM7 and its my i o k m and ? key. it's AWFUL.
i think it says something to how often i type OMFG but yes, it's quite annoying trying to hit M and only being able to hit n or delete. I'm running swift key x and i switched around to the stock gingerbread keyboard and the htc IME keyboard and nothing changed. however I switched out my battery from my stock battery to the extended and it was fine last night, yet this morning it came back.
Very puzzling. I don't know what to say. I'm going to flash the stock OS and see if anything happens but I don't know what to do. Glad I'm not the only one with this issue.
I had one do that factory warranty get a new one nothing will help it
Sent from my ADR6400L using XDA App
Already flashed the stock PS no help got a new one coming today
sent via my finger to screen combo

Screen went crazy

So, I was listening to Google Music, playing Words With Friends, and all of a sudden my phone's screen went a little crazy. Wish I could have grabbed a screen shot, but the best I can describe it as is it got "blurry" or "fuzzy" looking. I was able to click and go to other apps, but the screen was still not right. I managed to reboot the phone and it was back to normal.
Has anyone else experienced this? My first instinct is to take it back to AT&t and try to get a replacement, but I don't want to take any drastic action if this is something that is already a known issue (thought I couldn't find any posts about it) and might be fixed in an update, or if it could have just been a fluke...
What would you guys do? Everything else about the phone is fine (working wi-fi, no light bleed, etc.) so i'd hate to get a replacement that has issues, but at the same time if i'm going to keep getting this issue every so often, I'd rather replace it...hmmm, what to do???
I would try getting a replacement but good luck getting one with the current apple law suit.
Sent from my HTC One X using XDA
cbasse said:
So, I was listening to Google Music, playing Words With Friends, and all of a sudden my phone's screen went a little crazy. Wish I could have grabbed a screen shot, but the best I can describe it as is it got "blurry" or "fuzzy" looking. I was able to click and go to other apps, but the screen was still not right. I managed to reboot the phone and it was back to normal.
Has anyone else experienced this? My first instinct is to take it back to AT&t and try to get a replacement, but I don't want to take any drastic action if this is something that is already a known issue (thought I couldn't find any posts about it) and might be fixed in an update, or if it could have just been a fluke...
What would you guys do? Everything else about the phone is fine (working wi-fi, no light bleed, etc.) so i'd hate to get a replacement that has issues, but at the same time if i'm going to keep getting this issue every so often, I'd rather replace it...hmmm, what to do???
Click to expand...
Click to collapse
had a similar "screen" experience when i tried to use Ivona Voice for TTS. when i selected Ivona Voice as my TTS option, the screen would move up and down like i was scrolling up and down. i removed and reinstalled the app only to see the same behavior. i removed the app and have not had any screen issues since then.
fyi, my phone is rooted and i'm using the 1.82 RUU.
I get the odd graphical glitch using the stock keyboard. Pretty random sometimes
Sent from my HTC One X using xda premium
My first hox had a graphical glitch whenever i used google maps. Best to exchange it.
I think I'm going to try and exchange it. No sense settling for a phone that might be defective.
Sent from my HTC One X using xda premium
I noticed after using the camera on the black and white setting, gTalk was stuck in black and white until I quit and restarted it. It only happened once and I've been unable to duplicate it.
I'm wondering if this might actually be a problem with android 4 and sense 4. I have noticed the weird graphical issues but have never been able to duplicate them. I came from the HTC evo 3d and was rooted running newts HTC one port. On that phone I was having the same issues. Screen flashing randomly while texting and a couple other weird things. Just a thought to chew on
Sent from my HTC One X using Tapatalk 2
I'd I end up exchanging it, does anyone know if Zagg will give me a replacement screen protector under their lifetime guarantee policy?
Sent from my HTC One X using xda premium
This is 99% likely not a phone issue and is software related. Too many people immediately returning phones without thinking or investigating. This may be free to do and is your right to do but it just drives up costs for everyone in the long run. Just my two cents.
Edit: sorry, I know you are trying to investigate now...I'm mainly referring to the peeps that always instinctively recommend exchanges.
Sent from my HTC One X using xda premium

6th replacement device. Got AT&T to send me a GS3

I cant believe I went through 6 devices.
The first 4 had the same problem. Old text messages would send themselves to the last 2 people I texted, at random. 4 in the afternoon or 3 in the morning. I was annoying my friends all the time. 5th device came with damage (stuck power button would turn the phone off by itself)
Last device, the one im using now is stuck in landscape for no apparent reason. Dock mode is on and I cant turn it off. Something is making my phone think its on. Called AT&T, complained, told them about how many devices ive been through. Initially got denied, asked to speak to a manager. Got denied again, they offered a year-early upgrade for no charge, but I denied that. After about 30 minutes of back and forth, they decied to send me a blue GS3 that should be here this week
The phone has been good to me when it worked, but Im tired of getting replacements.
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
ECEXCURSION said:
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
Click to expand...
Click to collapse
Why would he have problems with the S3?
Man this is weird as hell!
ECEXCURSION said:
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
Click to expand...
Click to collapse
This, clearly
So if you are moving to a new device then this thread is pointless? I mean we are here to talk about the one xl, not who's getting what phone.
Sent from my One X using Tapatalk 2
You must be doing something wrong...
CollegeProfesor said:
...Old text messages would send themselves to the last 2 people I texted, at random...
Click to expand...
Click to collapse
Aside from the stuck power button (which is just a hardware problem)... maybe it's a bugged program (or virus attachment) that you keep installing on your new devices? What happens if you DON'T install your usual programs on your latest device? Try it out for a week, and then you can start to pinpoint the rogue application. Don't use your phone to connect to any email either, and then you can narrow down if it's an application or data problem.
phi11yphan said:
Aside from the stuck power button (which is just a hardware problem)... maybe it's a bugged program (or virus attachment) that you keep installing on your new devices? What happens if you DON'T install your usual programs on your latest device? Try it out for a week, and then you can start to pinpoint the rogue application. Don't use your phone to connect to any email either, and then you can narrow down if it's an application or data problem.
Click to expand...
Click to collapse
Exactly. The problem the first four "phones" had was almost undoubtedly NOT a hardware problem, and I'm amazed and dismayed that you got them to replace your phone (dismayed because that cost gets passed on to everyone else, AND the more people do this the less likely people with legitimate problems are going to get their problems addressed... boy cries wolf syndrome, if you will)
When my GS II was randomly shutting down they made me try a phone with NO apps installed other than what came pre-installed, for a week to eliminate app issues. And because I was desperate, I did.
I have had the text issue when texting people on T-Mobile. Only certain people on T-Mobile. Theirs would come to me several times, or mine would go to them duplicated or delayed and they would get like 5 at once. Never did figure out the cause, it just stopped on its own. This was a few years ago, though. In this case I would expect some app on your phone. The XDA does this thing that if I post an image on the forum, like an hour later I get a toast that my reply was successful, and find it duplicated my post.
Sent from my Note ][
I'm currently on my 4th One X replacement device. The first three replacements and the original had screen flex issues along the side, and in the middle. One of the replacements had a faulty power button. They offered a make/model change for free, and that meant instead of continually sending the White One X, they sent the Grey. It was either that, or DOWNGRADE to a cheaper phone.
Needless to say... The 4th one still has these issues. But I'm tired of dealing with AT&T because it really hasn't been resolved. I could keep complaining, and eventually if it gets worse I will.
HTC_Phone said:
I'm currently on my 4th One X replacement device. The first three replacements and the original had screen flex issues along the side, and in the middle. One of the replacements had a faulty power button. They offered a make/model change for free, and that meant instead of continually sending the White One X, they sent the Grey. It was either that, or DOWNGRADE to a cheaper phone.
Needless to say... The 4th one still has these issues. But I'm tired of dealing with AT&T because it really hasn't been resolved. I could keep complaining, and eventually if it gets worse I will.
Click to expand...
Click to collapse
Sounds like they are sending you crappy refurbs.. mine had the screen flex in the top right, it fixed itself, but now the casing creaks a bit, other than that... mine is fine, but I got it new.. second one..
Replaced the first (bought new) cause WiFi didn't work
Sent from my One X using xda app-developers app
absolutelygrim said:
Sounds like they are sending you crappy refurbs.. mine had the screen flex in the top right, it fixed itself, but now the casing creaks a bit, other than that... mine is fine, but I got it new.. second one..
Replaced the first (bought new) cause WiFi didn't work
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Yup. They sure do keep sending me crappy refurbs. Kinda ticks me off, but what else could I do? Not much. They refuse to budge.
HTC_Phone said:
Yup. They sure do keep sending me crappy refurbs. Kinda ticks me off, but what else could I do? Not much. They refuse to budge.
Click to expand...
Click to collapse
My first HOXL had the same screen problem. Went to one att store, explained the problem and they turned me away. Went to another store nearby, explained the problem, and they went into the back and got me a brand new one no questions asked. Just try different stores, maybe you'll get lucky like me.
(By the way this was in the summer before it was banned for a while ago I don't know if the policy is different with the phone now)
Sent from my One X using xda premium
I dont understand how this can happen, lmao.
Never had I known anyone have such problems with their smartphone or had experiences like that.
And 6 devices? Damn, you must be INCREDIBLY unlucky, or youre doing something wrong, idk.
hyun18 said:
I dont understand how this can happen, lmao.
Never had I known anyone have such problems with their smartphone or had experiences like that.
And 6 devices? Damn, you must be INCREDIBLY unlucky, or youre doing something wrong, idk.
Click to expand...
Click to collapse
i had 13 replacements back when had the evo4g
Skillfulshoe said:
Just try different stores, maybe you'll get lucky
Click to expand...
Click to collapse
or, if you only want to hit one place, google the nearest att Device Support Center. if it isn't too far of a drive, i can't imagine they'll ever turn anyone away. their primary function is to fix or replace your phone (if it's within the 1 yr mfr warranty). no receipt needed... they'll bring up your account. (don't give them a device that's been visibly tampered -- revert back to stock, etc)
Skillfulshoe said:
Just try different stores, maybe you'll get lucky like me.
(By the way this was in the summer before it was banned for a while ago I don't know if the policy is different with the phone now)
Click to expand...
Click to collapse
You can't exchange for a new phone in-store beyond the first 30 days. After that, you go through warranty and its all refurbs. As previously mentioned, you can go to that a Device Support Center, but they will still be refurbs, but at least you can test them out before leaving the place.
Multiple defective refurbs are common, and even the same issue. But the 4 in a row with the exact same text issue is odd, if not suspicious. Are you migrating any backed up data like SMS? Might even be a network related problem.
Ironic user name is ironic.
I have never had issues with this phone.. something is up..

AT&T Service Center

Hello guys. I tried to search the forum for acceptable answers to my question but couldn't find it. I have the dreaded dead screen problem with my One X. The phone still operates and I can even answer calls but it's completely black. Can't even get to the bootloader screen. I contacted AT&T and since it's within 12 months they're sending me to a Service Center. Will they even be able to diagnose the problem (mainly see that I'm rooted, S-off, and unlocked) or just replace the thing? It has no cosmetic damage whatsoever. I can't flash back to stock since I have no idea what's happening on the phone!
I'm thinking (hoping) they will just replace it.
I haven't really heard of this problem (black screen), at least not as a more "common" issue. So the screen does not turn on at all, but still responds to touches? Could actually be a hardware failure.
AT&T doesn't give a poo whether its bootloader unlocked, running a custom ROM, etc. They will just give you a refurb.
redpoint73 said:
I haven't really heard of this problem (black screen), at least not as a more "common" issue. So the screen does not turn on at all, but still responds to touches? Could actually be a hardware failure.
AT&T doesn't give a poo whether its bootloader unlocked, running a custom ROM, etc. They will just give you a refurb.
Click to expand...
Click to collapse
Yeah the only reason I'd said that is because I found a lot of threads about it from a few months ago. It's apparently an issue with the tegra chip overheating and shifting location. The screen won't turn on but I still get notifications, calls, and can "unlock" the phone (still no visual though).
Only thing I was worried about was AT&T caring but I'm good with a refurb as long as they don't hassle me about the phone's state.
Thanks!
kotchishm said:
Yeah the only reason I'd said that is because I found a lot of threads about it from a few months ago. It's apparently an issue with the tegra chip overheating and shifting location. The screen won't turn on but I still get notifications, calls, and can "unlock" the phone (still no visual though).
Only thing I was worried about was AT&T caring but I'm good with a refurb as long as they don't hassle me about the phone's state.
Thanks!
Click to expand...
Click to collapse
These phones don't have the Tegra chip. That's the One X International.
Sent from my One XL using XDA Premium
I returned mine and got a refurb. I flashed the AT&T RUU beforehand but still had S-OFF and even a custom bootsplash and they took it right back and gave me a replacement.
Can't you RUU without seeing the phone's screen? Pretty sure nothing needs to be viewed on the screen to do that. Since you are S-off, its safe to run the 3.18 RUU.
If you RUU and still a black screen, my gut would say its a hardware issue. As already mentioned, we don't have the Tegra chipset (our is Snapdragon S4). But it can be something with the GPU, the screen has gone bad, a bad connection somewhere, or other hardware issue.
I had the same problem and yes, its a hardware issue. I went to a service center and they replaced it no problem. I was rooted, boot unlocked, the whole deal.
Sent from my HTC One X using xda app-developers app
milkytron said:
I had the same problem and yes, its a hardware issue. I went to a service center and they replaced it no problem. I was rooted, boot unlocked, the whole deal.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Just went. They replaced it no questions asked. Now to root and unlock again...
timmaaa said:
These phones don't have the Tegra chip. That's the One X International.
Sent from my One XL using XDA Premium
Click to expand...
Click to collapse
Sorry meant the snapdragon. Either way it was definitely a hardware issue.

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