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Just got a TF300 (US), locked and running latest 10.4.2.18. Unlock tool gives me the infamous "unknown error" problem (see 40 page thread in Prime section). Has ANYBODY been able to unlock lately on JB? I know the history of possible RMAed devices being an issue, but I have new unit and same issue. Just wondering if I should hang out and wait or know that I'm screwed.
If you've unlocked successfully, where did you get your device, what SW version were you on, and what version of the unlocker tool did you use (I tried v7)?
Yeah,i also cant unlock bootloader too,4.1.1 10.4.2.13 US.this is so crazy.
1 user from trhe German Android Hilfe community has unlocked yesterday.
mikaole said:
1 user from trhe German Android Hilfe community has unlocked yesterday.
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Anyone know if they (Germany) contact the same ASUS servers that US does when unlocking? I'm still amazed there isn't more discussion on this. Brand new tab and can't even root it....
there were many users with the same problem. Normally it is because your serial is not listet in the Asus Server. So contact Asus and tell them you arent able to get updates(because they will not support the unlock tool). They have to put your serial in by hand another time and maybe you are lucky.
mikaole said:
there were many users with the same problem. Normally it is because your serial is not listet in the Asus Server. So contact Asus and tell them you arent able to get updates(because they will not support the unlock tool). They have to put your serial in by hand another time and maybe you are lucky.
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Has this actually worked for anyone?
Is there a good contact at ASUS (Tien used to be one, not sure if still is)?
unlocked on JB shipped
I'm unlocked on JB shipped. I had 4.1.1 but version 10.4.2.9 shipped. I upgraded to .18 when i searched and saw hardly any post talking about .9. A few weeks ago, someone finally posted a straight question on how to root/unlock with JB and someone gave an awesome straight answer and it worked. This was before the new JB root stickies started showing up. I think I used the unlock tool thats in big sticky in the general forums. Its v7, wherever I got it from. My device serial starts with C9OKCT. worked on the first try. Got it from Office depot on black friday. US version.
got my tf300t a few days ago - couldnt get unlocking to work and got the network error issue. Then I registered my TF300T on the asus homepage and sent an email to asus tech help to add the serial number of my tf300t to their unlock database. This monday i used the unlocking tool again and - voila, unlocking worked just fine. btw, my tf300t had ics installed and i upgraded to jb before i used the unlock tool
radiomaiden said:
got my tf300t a few days ago - couldnt get unlocking to work and got the network error issue. Then I registered my TF300T on the asus homepage and sent an email to asus tech help to add the serial number of my tf300t to their unlock database. This monday i used the unlocking tool again and - voila, unlocking worked just fine. btw, my tf300t had ics installed and i upgraded to jb before i used the unlock tool
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Thanks for the info, I just registered my TF300T on Asus homepage. No unlock available yet, will try tomorrow. Who did you email?
I unlocked. Got mine with ICS upon release. Upgraded OTA to JB then unlocked.
Just got mine today. Updated to the lastest, messed around with it a bit, then downloaded the unlock apk. Worked fine the first time. I didn't know people were having problems with it, that might have scared me a little hehe. I hope you guys get it figure out soon. CM 10.1 is rocking right now.
Sent from my Transformer Pad TF300T using Tapatalk 2
i can't unlock still...can someone PLEASE work on root for JB WITHOUT unlock? i don't know where to start and i hope some DEV can help us out here.
i registered my asus 2 days ago now,but still can't unlocked...
edited: it work now.....after sending email to asus tech and chat via email,they need my wifi mac address...after 1 minute i can unlocked my bootloader.
I purchased my tf300t from Bestbuy at black friday. I've been trying to unlock without success. I finally registered my tab on the 23rd. I've tried unlocking throughout Christmas break, and now it finally unlocks. So if you guys haven't done so already, register your tab and give it about 3 days.
https://vip.asus.com/login.aspx
tjy8tim said:
i can't unlock still...can someone PLEASE work on root for JB WITHOUT unlock? i don't know where to start and i hope some DEV can help us out here.
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I couldnt unlock up to a week ago and i called and made a complaint about not receiving updates and i wake up this morning and decided to still try the unlock tool and IT WORKED!!!!
Can't unlock (or receive OTA updates) either. Have contacted ASUS support today. Hope it will help.
how can tell if the unlock app worked? i used it after i agreed to everything it rebooted and that was it. i tried to unlock it again and now it says unknown error may be network connection try again later.
Sent from my ASUS Transformer Pad TF300T using xda app developers app
On boot, you should see "The device is unlocked" in the upper left hand corner.
noriya said:
i registered my asus 2 days ago now,but still can't unlocked...
edited: it work now.....after sending email to asus tech and chat via email,they need my wifi mac address...after 1 minute i can unlocked my bootloader.
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who did you write e-mail to (the specific e-mail)? are you located in usa?
tjy8tim said:
who did you write e-mail to (the specific e-mail)? are you located in usa?[/QUO
Where do you get the unlocking file?
I registered, looked at download and the only thing listed is splashtop.
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Hi. like the title said. i really need help unlocking my bootloader.
i'm currently on JB .16
it's rooted, but now i want to install custom rom on it.
i looked around the forum, and tried almost everything.
i tried to use the unlock tool v7, doesn't work.
tried to revert back to ICS, but for some reason i'm stuck at android with red triangle.
is there any way to do it safely?
thanks..
william tanaya said:
Hi. like the title said. i really need help unlocking my bootloader.
i'm currently on JB .16
it's rooted, but now i want to install custom rom on it.
i looked around the forum, and tried almost everything.
i tried to use the unlock tool v7, doesn't work.
tried to revert back to ICS, but for some reason i'm stuck at android with red triangle.
is there any way to do it safely?
thanks..
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If you failed to unlock (probably error related to network problem), the only way right now is keep trying for one or two weeks, if stills not working you need to contact Asus to get a RMA to send it in to get it fixed.
buhohitr said:
If you failed to unlock (probably error related to network problem), the only way right now is keep trying for one or two weeks, if stills not working you need to contact Asus to get a RMA to send it in to get it fixed.
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but mine already rooted. is that a problem?
william tanaya said:
but mine already rooted. is that a problem?
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Nope, unlocked and root have nothing to do with each other. I was rooted then unlocked my device. Others unlocked then root and unlock tool should works with either JB or ICS.
buhohitr said:
Nope, unlocked and root have nothing to do with each other. I was rooted then unlocked my device. Others unlocked then root and unlock tool should works with either JB or ICS.
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yeah.. but the unlock tool is not working on my tablet. so i should contact asus and ask them?
william tanaya said:
yeah.. but the unlock tool is not working on my tablet. so i should contact asus and ask them?
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You contact them and they will provide a RMA so you can send in your device for repair. A few people are doing it as we speak.
buhohitr said:
You contact them and they will provide a RMA so you can send in your device for repair. A few people are doing it as we speak.
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alright. i'll do that as soon as i can.. thanks..
Hi, I`m italian and excuse me for my simple english. I am the owner of an Asus TF700T with Android 4.1.1.
I wanted to install a custom rom, I read in the forum that it was necessary to first unlock the bootloader with the original asus `app.
I tried to run the Unlock Device Tool v.7 with Android 4.1.1 JB., But I am always returned the message "An error occours unkwon, Which may be a network connection issue, please wait and try again later." I tried, and tried, and tried, but nothing.
Then I read on the website of Asus that the `app worked with ICS, so I downgraded to build 9.4.5.30, I re-installed the` app I tried again and again.
But the `app continues to give me the same error message. Obviously the wireless network and the wifi work and I also tried with different networks but nothing.
Possible that there is no other way to unlock the bootloader?
Thanks in advance for the help that you can give me. Greetings to all.
juttere said:
Hi, I`m italian and excuse me for my simple english. I am the owner of an Asus TF700T with Android 4.1.1.
I wanted to install a custom rom, I read in the forum that it was necessary to first unlock the bootloader with the original asus `app.
I tried to run the Unlock Device Tool v.7 with Android 4.1.1 JB., But I am always returned the message "An error occours unkwon, Which may be a network connection issue, please wait and try again later." I tried, and tried, and tried, but nothing.
Then I read on the website of Asus that the `app worked with ICS, so I downgraded to build 9.4.5.30, I re-installed the` app I tried again and again.
But the `app continues to give me the same error message. Obviously the wireless network and the wifi work and I also tried with different networks but nothing.
Possible that there is no other way to unlock the bootloader?
Thanks in advance for the help that you can give me. Greetings to all.
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See this thread: http://forum.xda-developers.com/showthread.php?t=1764917
Cheers :good:
juttere said:
Hi, I`m italian and excuse me for my simple english. I am the owner of an Asus TF700T with Android 4.1.1.
I wanted to install a custom rom, I read in the forum that it was necessary to first unlock the bootloader with the original asus `app.
I tried to run the Unlock Device Tool v.7 with Android 4.1.1 JB., But I am always returned the message "An error occours unkwon, Which may be a network connection issue, please wait and try again later." I tried, and tried, and tried, but nothing.
Then I read on the website of Asus that the `app worked with ICS, so I downgraded to build 9.4.5.30, I re-installed the` app I tried again and again.
But the `app continues to give me the same error message. Obviously the wireless network and the wifi work and I also tried with different networks but nothing.
Possible that there is no other way to unlock the bootloader?
Thanks in advance for the help that you can give me. Greetings to all.
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You probably would get more responses if you made your thread title a little more descriptive
The Unlock tool works fine on all JB roms (4.1 and 4.2) - if it works at all.....
Unfortunately you are not the only one who has problems unlocking and it seems to be related to missing or incorrect databases on Asus' servers.
Don't give up, try again a day or two later.
In the meantime you could try to sign up for Asus Device Tracker service. It's free and gives you an idea if your S/N is registered on Asus servers. If you also get an error message call Asus customer service and ask them to correct the database because you want to sign up for Device Tracker.
Do not tell them you want to unlock! Asus does not support unlocking and their reps will not help you to do it.
There is no alternative method. It's either the Unlock Tool or nothing... :crying:
Sneaky bastards.
MartyHulskemper said:
Sneaky bastards.
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+1
If they at least were consistent sneaky bastards! But if you look into who could not unlock and why and who finally managed to and how - you'll loose the rest of your hair!
Just read about a guy with a Prime who started his ordeal July 2012 and was able to unlock April 2013!!
Sent from my DROID4 using Tapatalk 2
Thank you all for the quick responses, the effects reported by chew1992 thread describes my problem very well, although it is not very comforting, that was a possible solution.
Having registered on the Asus site also try to download the app after you have logged-in.
And as indicatomi from berndblb, I'll try to contact Asus to ask what is the correct database.
I will keep you informed.
Greetings to all.
I have a TF700 with unlocked bootloader, however
My TF700 died a while back, I sent in and got it repaired.
They "relocked" my bootloader, and I'm trying to unlock the device again, and
i'm getting an unknown error.
Is there any way to unlock the bootloader again?
Thank you!
choiyt317 said:
I have a TF700 with unlocked bootloader, however
My TF700 died a while back, I sent in and got it repaired.
They "relocked" my bootloader, and I'm trying to unlock the device again, and
i'm getting an unknown error.
Is there any way to unlock the bootloader again?
Thank you!
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There are so many threads on this problem, I don't even know where to start pointing you...
Please do a search and try every and any method you can find.
Sent from my DROID4 using Tapatalk 2
choiyt317 said:
I have a TF700 with unlocked bootloader, however
My TF700 died a while back, I sent in and got it repaired.
They "relocked" my bootloader, and I'm trying to unlock the device again, and
i'm getting an unknown error.
Is there any way to unlock the bootloader again?
Thank you!
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Click to collapse
I would recommend you try the ASUS site and look for the "boot unlock" utility. You will most likely need V8
Sent from my SPH-L900 using xda premium
bad news
I've got some bad news for you. It is quite possible you won't be able to unlock the device.
I had a problem with spurious touch events on the screen when I held the sides of the device and sent my tablet in for repair. Recently I decided to unlock it and the unlock tool failed constantly. I always had the same network issue. Someone at asus confirmed my serial number was fine but that for some reason my MAC address didn't match in their database.
Because my new tablet was also having spurious touch events I sent the tablet in a second time. Received it yesterday and still no success.
I've seen suggestions that you should try the Asus Device Tracker to see if your info is right in their database. It has never worked on any of my tablets.
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
vjtz said:
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
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You want to use v7 APK. If the device is busy doing something else, it'll return with unknown error. That being the case, you need to wait until after the tab has completed updating all the apps.
graphdarnell said:
You want to use v7 APK. If the device is busy doing something else, it'll return with unknown error. That being the case, you need to wait until after the tab has completed updating all the apps.
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When I try it, tablet is doing nothing else. I'm sure I use correct version of unlock app. All apps are updated using Play. It doesn't show updates of Android (it has 4.1, id doesn't see OTA to 4.2). Anyway, thanks for advice...
It was solved by ASUS - I had to write to their customer center and wait little bit. But it works fine now.
vjtz said:
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
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Yuuuuup,my TF300t had a broken dock/tablet connector.Got it back with a new mobo and 4.2.1 and the previous bootloader version V10.6.1.15.3, i tried every unlock theory around....nothing happened,but rooted it with motochopper.Its one big fustrating sheit....!!!!
vjtz said:
It was solved by ASUS - I had to write to their customer center and wait little bit. But it works fine now.
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What was the procedure,can you explain what the fix was...?
Sincerely,LLCOOLVEER
llcoolveer said:
What was the procedure,can you explain what the fix was...?
Sincerely,LLCOOLVEER
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The problem was, that after replacement of the motherboard, the tablet was locked. When you use the ASUS unlock utility, it connects to ASUS server and makes there entry, that your tablet with respective SN is unlocked now. It is not possible to relock tablet or unlock one tablet twice. Obviously. But when I've got it back, it was locked, but in their DB they still had entry, that it is unlocked, but in fact I couldn't unlock it. So I wrote to ASUS service and after exchange of several e-mails we found where problem lies and they enabled me to unlock it again.
vjtz said:
The problem was, that after replacement of the motherboard, the tablet was locked. When you use the ASUS unlock utility, it connects to ASUS server and makes there entry, that your tablet with respective SN is unlocked now. It is not possible to relock tablet or unlock one tablet twice. Obviously. But when I've got it back, it was locked, but in their DB they still had entry, that it is unlocked, but in fact I couldn't unlock it. So I wrote to ASUS service and after exchange of several e-mails we found where problem lies and they enabled me to unlock it again.
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You mean the Akamai netsession interface Asus uses...?! I read an article wat described this feature...you also can do it yourself btw. Did you have to put the TF in download mode..? Or was it done fully operational...? And did you have to log in to your Asus account and register it first...? I tried it this way...but maybe i made a tiny mistake....Can you confirm this please, it would make me a very happy person...:good:
Have a Good Weekend.....
llcoolveer said:
You mean the Akamai netsession interface Asus uses...?! I read an article wat described this feature...you also can do it yourself btw. Did you have to put the TF in download mode..? Or was it done fully operational...? And did you have to log in to your Asus account and register it first...? I tried it this way...but maybe i made a tiny mistake....Can you confirm this please, it would make me a very happy person...:good:
Have a Good Weekend.....
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Hi, I didn't find way how to do it myself. At leas not with 4.2 bootloader. It was done fully on their server side. They confirmed me they correct respective entry in their DB, so I could use the unlock app to unlock it again. I don't have any ASUS account and I don't want any.
On the beginning I wrote them I'm not able to unlock it again after exchange of motherboard. They told me, that in their DB it shows as unlocked - so that I can't unlock it again. After exchange of few mails Czech ASUS support contacted Taiwan HQ and it was done.
Now I'm happy with Baked ROM.
vjtz said:
Hi, I didn't find way how to do it myself. At leas not with 4.2 bootloader. It was done fully on their server side. They confirmed me they correct respective entry in their DB, so I could use the unlock app to unlock it again. I don't have any ASUS account and I don't want any.
On the beginning I wrote them I'm not able to unlock it again after exchange of motherboard. They told me, that in their DB it shows as unlocked - so that I can't unlock it again. After exchange of few mails Czech ASUS support contacted Taiwan HQ and it was done.
Now I'm happy with Baked ROM.
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Now i understand...the old serialnr.is still in the DB at Asus,but the nem mobo has off course no relation to the old one...i will check my RMA bill to see if i can find something about it,and if i do i register this one too....see how that works out...:good:
Thanx for the info,it was very usefull..
yah im having the same issue, so who do I have to contact to fix this issue?
rileylarche said:
yah im having the same issue, so who do I have to contact to fix this issue?
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Official ASUS service in your country.
yah i did that the live chat people were no help now i have to resort to email.......
Check your about tablet screen for a serial. I've heard when some get tablets back from Asus, the serial is all zeros or nonexistent which is required to unlock. No fix is known for this to my knowledge.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Same issue, rma'd for upgrade issue then second rma because I couldn't unlock. Supposedly Mac addresses and serials were not keyed in correctly during this process for others. I still can't unlock, network error like before