Database Info

Can ANYONE unlock these days?

Just got a TF300 (US), locked and running latest 10.4.2.18. Unlock tool gives me the infamous "unknown error" problem (see 40 page thread in Prime section). Has ANYBODY been able to unlock lately on JB? I know the history of possible RMAed devices being an issue, but I have new unit and same issue. Just wondering if I should hang out and wait or know that I'm screwed.
If you've unlocked successfully, where did you get your device, what SW version were you on, and what version of the unlocker tool did you use (I tried v7)?

Yeah,i also cant unlock bootloader too,4.1.1 10.4.2.13 US.this is so crazy.

1 user from trhe German Android Hilfe community has unlocked yesterday.

mikaole said:
1 user from trhe German Android Hilfe community has unlocked yesterday.
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Click to collapse
Anyone know if they (Germany) contact the same ASUS servers that US does when unlocking? I'm still amazed there isn't more discussion on this. Brand new tab and can't even root it....

there were many users with the same problem. Normally it is because your serial is not listet in the Asus Server. So contact Asus and tell them you arent able to get updates(because they will not support the unlock tool). They have to put your serial in by hand another time and maybe you are lucky.

mikaole said:
there were many users with the same problem. Normally it is because your serial is not listet in the Asus Server. So contact Asus and tell them you arent able to get updates(because they will not support the unlock tool). They have to put your serial in by hand another time and maybe you are lucky.
Click to expand...
Click to collapse
Has this actually worked for anyone?
Is there a good contact at ASUS (Tien used to be one, not sure if still is)?

unlocked on JB shipped
I'm unlocked on JB shipped. I had 4.1.1 but version 10.4.2.9 shipped. I upgraded to .18 when i searched and saw hardly any post talking about .9. A few weeks ago, someone finally posted a straight question on how to root/unlock with JB and someone gave an awesome straight answer and it worked. This was before the new JB root stickies started showing up. I think I used the unlock tool thats in big sticky in the general forums. Its v7, wherever I got it from. My device serial starts with C9OKCT. worked on the first try. Got it from Office depot on black friday. US version.

got my tf300t a few days ago - couldnt get unlocking to work and got the network error issue. Then I registered my TF300T on the asus homepage and sent an email to asus tech help to add the serial number of my tf300t to their unlock database. This monday i used the unlocking tool again and - voila, unlocking worked just fine. btw, my tf300t had ics installed and i upgraded to jb before i used the unlock tool

radiomaiden said:
got my tf300t a few days ago - couldnt get unlocking to work and got the network error issue. Then I registered my TF300T on the asus homepage and sent an email to asus tech help to add the serial number of my tf300t to their unlock database. This monday i used the unlocking tool again and - voila, unlocking worked just fine. btw, my tf300t had ics installed and i upgraded to jb before i used the unlock tool
Click to expand...
Click to collapse
Thanks for the info, I just registered my TF300T on Asus homepage. No unlock available yet, will try tomorrow. Who did you email?

I unlocked. Got mine with ICS upon release. Upgraded OTA to JB then unlocked.

Just got mine today. Updated to the lastest, messed around with it a bit, then downloaded the unlock apk. Worked fine the first time. I didn't know people were having problems with it, that might have scared me a little hehe. I hope you guys get it figure out soon. CM 10.1 is rocking right now.
Sent from my Transformer Pad TF300T using Tapatalk 2

i can't unlock still...can someone PLEASE work on root for JB WITHOUT unlock? i don't know where to start and i hope some DEV can help us out here.

i registered my asus 2 days ago now,but still can't unlocked...
edited: it work now.....after sending email to asus tech and chat via email,they need my wifi mac address...after 1 minute i can unlocked my bootloader.

I purchased my tf300t from Bestbuy at black friday. I've been trying to unlock without success. I finally registered my tab on the 23rd. I've tried unlocking throughout Christmas break, and now it finally unlocks. So if you guys haven't done so already, register your tab and give it about 3 days.
https://vip.asus.com/login.aspx

tjy8tim said:
i can't unlock still...can someone PLEASE work on root for JB WITHOUT unlock? i don't know where to start and i hope some DEV can help us out here.
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Click to collapse
I couldnt unlock up to a week ago and i called and made a complaint about not receiving updates and i wake up this morning and decided to still try the unlock tool and IT WORKED!!!!

Can't unlock (or receive OTA updates) either. Have contacted ASUS support today. Hope it will help.

how can tell if the unlock app worked? i used it after i agreed to everything it rebooted and that was it. i tried to unlock it again and now it says unknown error may be network connection try again later.
Sent from my ASUS Transformer Pad TF300T using xda app developers app

On boot, you should see "The device is unlocked" in the upper left hand corner.

noriya said:
i registered my asus 2 days ago now,but still can't unlocked...
edited: it work now.....after sending email to asus tech and chat via email,they need my wifi mac address...after 1 minute i can unlocked my bootloader.
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Click to collapse
who did you write e-mail to (the specific e-mail)? are you located in usa?

tjy8tim said:
who did you write e-mail to (the specific e-mail)? are you located in usa?[/QUO
Where do you get the unlocking file?
I registered, looked at download and the only thing listed is splashtop.
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Click to collapse

Unlock bootloader WW 10.6.1.8

Hi!
I recently got a repacked Asus TF300T from Fnac with Android 4.1 on board, I couldn't get the latest OTA so I downloaded it from Asus website and installed it through my Micro-SD...
It's a great tablet and all, the only problem is that now, I CAN'T UNLOCK BOOTLOADER!
I tried registering to Asus Website 2 days ago (apparently the Serial Number had not been registered...) but I always get "Unknown error, [network watsnot]"
I already read every subject about this issue and found nothing useful, some guy could unlock his device after trying again and again, I've been trying to use the Asus Unlock App V8 for about an hour now and no luck, I'm becoming more and moe frustrated by now, I really want to get rid of all those bloatwares and get a smooth android experience...
Why did Asus choose this dumb method, with my One X it was as simple as visiting a website, but with this tablet, I've been pulling my hair for about two days now

did you try a factory reset? then try after it?

kaos420 said:
did you try a factory reset? then try after it?
Click to expand...
Click to collapse
Are you sure it could help?
I saw the poll and it only worked for 6 people down there, I would be very lucky if it worked (And I've never been lucky) XD
[EDIT] I saw something strange, I've got a file named Unlock_Time.txt saying "Last Unlock Device Time: Tue Mar 19 22:18:13 UTC+01:00 2013" but I'm pretty sure my bootloader isn't unlocked...
[EDIT 2] And after a factory reset... It still doesn't work, great. I'm starting to pull my hair right now...

Tableuraz said:
Are you sure it could help?
I saw the poll and it only worked for 6 people down there, I would be very lucky if it worked (And I've never been lucky) XD
[EDIT] I saw something strange, I've got a file named Unlock_Time.txt saying "Last Unlock Device Time: Tue Mar 19 22:18:13 UTC+01:00 2013" but I'm pretty sure my bootloader isn't unlocked...
[EDIT 2] And after a factory reset... It still doesn't work, great. I'm starting to pull my hair right now...
Click to expand...
Click to collapse
that file i have. appeared after i unlocked my bootloader. so maybe asus thinks your unlocked already....mine upon boot says device is unlocked in top corner
Sent from my TF300T using Tapatalk 2

kaos420 said:
that file i have. appeared after i unlocked my bootloader. so maybe asus thinks your unlocked already....mine upon boot says device is unlocked in top corner
Sent from my TF300T using Tapatalk 2
Click to expand...
Click to collapse
Mine doesn't, how could Asus think I unlocked my bootloader already?
Is there a way, by contacting them for instance to allow me to unlock again (if they think my tablet is unlocked...)
However, this is strange...

Tableuraz said:
Mine doesn't, how could Asus think I unlocked my bootloader already?
Is there a way, by contacting them for instance to allow me to unlock again (if they think my tablet is unlocked...)
However, this is strange...
Click to expand...
Click to collapse
ya right them. was it onlocked on 4.1 before you updated?also dumb question but did you delete that file then try to unlock?

I'll try to delete the file then run the unlock app again, but I think it won't chang anything since it looks like some ind of debugging (the date is changing everytime I try to run the app)
I don't know if it was unlocked before, it could be so, because I couldn't get the OTA the normal way and I had to flash the ROM by downloading it from Asus... If it was the case then I would be even more frustrated! lol
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

Same issue here. After contacting Asus tech support it turned out that my wifi mac address was not the same as the macc address they have registered at their systems. Therefor I did not receive OTA updates, nor could I unlock.
Only solution was to RMA the tablet, which I did a couple of days ago. According to the RMA status; the tablet has been fixed today and is on his way back. Will keep you updated with my findings.

mvleeuwen said:
Same issue here. After contacting Asus tech support it turned out that my wifi mac address was not the same as the macc address they have registered at their systems. Therefor I did not receive OTA updates, nor could I unlock.
Only solution was to RMA the tablet, which I did a couple of days ago. According to the RMA status; the tablet has been fixed today and is on his way back. Will keep you updated with my findings.
Click to expand...
Click to collapse
Yeah, I would like to know if you are able to unlock it now.
There is only one thing, I don't know if I can have RMA as I bough the tablet repacked (Fnac does that, repack products that are good as new then sell them at almost half the price) so I don't think I got the Asus RMA, only the Fnac SAV (don't know how it's called in english)
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

mehh still nothing to this issue..

Tablet back from RMA
Hi, some news about this issue, I've sent my tablet to Asus RMA and I just got it back, now the system is stable and doesn't freeze all the time, that's great...
But the unlock tool still doesn't work, I keep getting the unknown issue and they did not unlock the bootloader, any news about a way to unlock without their ****ty tool ?

Up ?
Help ? Anyone ?

???
So, after speaking with a girl of the french Asus Support I received a mail telling me :
Apres avoir consulté notre dossier, je vous prie de bien vouloir faire la installation du bootloader.
Normalement, cette fois il devrait fonctionner.
Click to expand...
Click to collapse
Translated to English :
After consulting our record (folder, file), please install the bootloader.
Normally, it shoul work this time.
Click to expand...
Click to collapse
What is it supposed to mean ? "install the bootloader" ?
I tried to unlock the bootloader again and got the unknown error.
I really don't understand them......

unlocking bootloader impossible
Hello
Same problem for me, unable to unlock my TF300T device, despite i'm using the official tool from Asus.
After having installed unlock_v8.apk, checked "I agree" two times, the following message appears upon attempting to unlock device :
"An unknown error occured, which may be a network issue. Please wait and try again later."
I have tried many times and my WiFi connection is all right.
Some system information for your help :
Android version : 4.2.1
Wi-Fi version : V7.1.1.50
Kernel version : 3.1.10-g890b05a
Build number : JKOP40D.WW_epad-10.6.1.27.1-20130711
S/N : CBOKCT082684
Thanks.

Tableuraz said:
So, after speaking with a girl of the french Asus Support I received a mail telling me :
Translated to English :
What is it supposed to mean ? "install the bootloader" ?
I tried to unlock the bootloader again and got the unknown error.
I really don't understand them......
Click to expand...
Click to collapse
Install the "bootloader" sounds like you need to reflash the stock ROM for your tablet, at least thats what it sounds like she's trying to say fro mthe translation. I don't think that will really do anything, but its worth a shot. You could try to ask them to add your serial number to their database, add your mac address to their database, or find our what mac address it is and change your mac address manually to that.

cmendonc2 said:
Install the "bootloader" sounds like you need to reflash the stock ROM for your tablet, at least thats what it sounds like she's trying to say fro mthe translation. I don't think that will really do anything, but its worth a shot. You could try to ask them to add your serial number to their database, add your mac address to their database, or find our what mac address it is and change your mac address manually to that.
Click to expand...
Click to collapse
I'll try this later, for now I gave my tablet to my girlfriend as it's totally useless for me if I cannot unlock it.
At first I loved this tablet but it's really a piece of crap, thanks to the Asus "Support" Service.

Tableuraz said:
I'll try this later, for now I gave my tablet to my girlfriend as it's totally useless for me if I cannot unlock it.
At first I loved this tablet but it's really a piece of crap, thanks to the Asus "Support" Service.
Click to expand...
Click to collapse
Hi I was able to unloc my bootloader by enabling developer options
settings -> about tab -> clic on [build] about 5x to enable
then enable usb debugging
then try again
this happened after i emailed asos with my serial # and wifi mac address, so not sure if that helped or not

[Q] How to unlock bootloader from stock 4.2.1?

Sorry Im new to this device and kind of scared to do anything. So please guide me? I want to install cm10.1, but im currently on stock 4.2.1/locked bootloader. I havent done anything yet, so no recovery no nothing. where I go from here?

jobankler said:
Sorry Im new to this device and kind of scared to do anything. So please guide me? I want to install cm10.1, but im currently on stock 4.2.1/locked bootloader. I havent done anything yet, so no recovery no nothing. where I go from here?
Click to expand...
Click to collapse
Go here:
http://www.asus.com/Tablets_Mobile/ASUS_Transformer_Pad_TF300T/#support_Download_32
Go to utilities, download the unlock app V8 on your device, install and follow instructions. Be aware! No more warranty (depending on your location, mine was still under warranty after bricking mine flashing the wrong bootloader!), so make sure what you are doing after unlocking it. Read. After you think you've read it all, read a bit more! There are a lot of manuals out here to explain everything to you, but make sure that what you read is applicable to YOUR situation. I went wrong by installing a 4.0 bootloader after updating to 4.1. Installed the wrong CM, wiped and was bricked. So read, and read some more Good luck!

Oh, and after you've done all the reading and read some more, and you've decided that all you actually want is root access, you can go here:
http://forum.xda-developers.com/showthread.php?t=2187982
It will explain you how to install TWRP on 4.2!!!! only!!!
After that, you can follow the rest of the info to get root or use TWRP for installing a custom ROM (like CROMI)!
Again, good luck

You can't load CM10.1 from the JB4.2.1 bootlader. They are not compatible. So that will be a fruitless task. Only CROMI and Energy Roms are compatible with the new bootloader right now.

How to download Unlock Tool V8 now
Sphinix said:
Go here:
...
Go to utilities, download the unlock app V8 on your device, install and follow instructions. Be aware! No more warranty (depending on your location, mine was still under warranty after bricking mine flashing the wrong bootloader!), so make sure what you are doing after unlocking it. Read. After you think you've read it all, read a bit more! There are a lot of manuals out here to explain everything to you, but make sure that what you read is applicable to YOUR situation. I went wrong by installing a 4.0 bootloader after updating to 4.1. Installed the wrong CM, wiped and was bricked. So read, and read some more Good luck!
Click to expand...
Click to collapse
Hi there, I know this is old but I am trying to root an old TF300T. Where can I get V8 of the unlock tool? The official Asus site no longer hosts it.

Andrew.Stoner said:
Hi there, I know this is old but I am trying to root an old TF300T. Where can I get V8 of the unlock tool? The official Asus site no longer hosts it.
Click to expand...
Click to collapse
Here we go!
Please prepare your device carefully. Deactivate your Google account firstly. Your device should be registered at the Asus server. If there are any issues, search the thread for "unlock"!

I've been trying to unlock for a couple of days. No luck though it keeps telling me there could be a network issue. I've read a few places that it's because the device isn't registered. When i try to register the device it tells me that it should already be under 'My Products' . I assume someone has already registered the serial. Though if its already registered then my device should unlock. I've contacted support hopefully they can get it registered properly then I can run the unlocker. If anyone has had any experience with this before please let me know. Thanks

I've been in contact with Asus support and they have sync's my device to their server with the MAC and Serial. The unlocker still doesn't work for me. Says network error. They asked if the motherboard has been changed. I don't think it has, but perhaps as it's the CN(China) version it won't unlock. Does anyone know a way to unlock without Asus unlocker?

dualfever said:
I've been in contact with Asus support and they have sync's my device to their server with the MAC and Serial. The unlocker still doesn't work for me. Says network error. They asked if the motherboard has been changed. I don't think it has, but perhaps as it's the CN(China) version it won't unlock. Does anyone know a way to unlock without Asus unlocker?
Click to expand...
Click to collapse
Nope! There is no other way.
The trick is to factory reset the tablet, DO NOT GIVE IT A GOOGLE OR GMAIL ACCOUNT, then run the unlock tool! Good luck!

I have unlocked the TF300TG executing the unlocker tool v8 after removing the google account from tablet (without rebooting) with internet active.
bye
TheJackall

ebonit said:
Nope! There is no other way.
The trick is to factory reset the tablet, DO NOT GIVE IT A GOOGLE OR GMAIL ACCOUNT, then run the unlock tool! Good luck!
Click to expand...
Click to collapse
Just doing a factory reset now. Asus support suggested that it could have been a MoBo change if there was an issue before, therefore the serial I gave them to activate/sync the tablet with their system would be invalid.
ty
UPDATE: Same thing "unknown netowrk error". I guess i'm unable to sync this tablet with Asus server.
Is there another way to unlock the device without the unlocker tool?
Can't install any other ROMS or Google Play Store on this CN version, its making the tablet useless.

dualfever said:
Asus support suggested that it could have been a MoBo change if there was an issue before, therefore the serial I gave them to activate/sync the tablet with their system would be invalid.
Click to expand...
Click to collapse
Did you provide to Asus the current SN of the devise? .
Please open Settings ->Status and pick up there the current SN and try the whole process again. Keep in mind there is no other way to unlock the bootloader.

Yes I provided them with the serial number (sticker on outsid of device). Also the serial number in Settings->Status. Also the MAC address in status. an App called King Root seems to have rooted the device.
I'm trying to get the play store working too.
Also Asus explained that the serial in status is not a valid one. I tried registering it myself andit does say that teh serial is invalid. only on the one on the ouside sticker is valid.
update: looks like it could be to do with being a refurbished unit, the serial starts with C2NK and does not register as valid. I found a thread about an ASUS Zenbook that serial starts with C4N0 and they were unable to register their device either.

dualfever said:
I'm trying to get the play store working too.
Click to expand...
Click to collapse
PLEASE DO NOT GIVE THE DEVICE A GOOGLE OR GMAIL ACCOUNT!!! PLAYSTORE BELONGS TO GOOGLE.

Nope never did that, was a clean tablet after full reset no Google account.
Thanks for your help, but I think it's the refurb that is the issue, Serial number of the motherboard is not recognised by support or the asus website.

dualfever said:
Serial number of the motherboard is not recognised by support or the asus website.
Click to expand...
Click to collapse
Please keep in mind the current SN of YOUR Tablet is the number shown in "Settings -> Status" not on the sticker. So you have to register your tablet on Asus website like a new one after exchange MB. Seems you never did.
PS:
※Version V8_For Android 4.2 only works with TF300T 4.2 JB of TW,US,WW CN SKU. It won’t work on other devices.

Thanks for your help.
Yes I tried to register with that serial, it's unrecognised by the website and by the support team.
I read another post somewhere who has the same issue, both our serial numbers start with a similar sequence of letters.
Another user suggested this can be when a service center that Asus use - use a different unofficial manufactured part. This would be why Asus do not recognise the serial number. I bought my device refurbed so I guess this has happened to mine.
Reference:
http://forum.notebookreview.com/threads/cannot-register-with-asus.673127/
:good:
Hence I need a different unlocking method. Which seems one isn't available.
Does anyone know how to get the play store working? Without unlocking? Root only?
Perhaps I need to somehow change the serial number like this:
https://forum.xda-developers.com/showthread.php?t=2243521
I don't quite understand how to do this on my TF300t though.

dualfever said:
Thanks for your help.
Click to expand...
Click to collapse
You are welcome! However using the "Thanks" button is also greatly appreciated.
Your issue is really confusing. To clear it up I would like to recommend to you to write an email to Asus Support in order to report your issue. Provide the WiFi MAC address and the current SN (Settings -> Status ->SN) of your device. Ask them to be so friendly to unlock your device. In general it takes a few days and hopefully your tablet will be unlocked.

Yes I have done exactly that. They were very helpful over several days of communication. They told me the details are invalid even in the screenshot I sent, and that they suspect a repair on the mb or swap was done.
I've found several posts with this issue in fact with a different model.
Thanks for trying. If someone knows how to change the serial number on my device that's be great, it seems doing that may fix the issue. Some users have had success using ratchet (from my earlier post https://github.com/AndroidRoot/Ratchet/blob/master/ratchet.c)

I got this tablet from my work. I'm trying to unlock the bootlaoder but no sucess... Might asus servers has been down? This tablet's from 2012, so I don't except thaht kind of services/apps using network to unlock/register are working by now?
I read on this thread to remove google account / hard reset the tablet.It didn't helped.
If anyone has somthing to try, i will. May ADB/Fastboot command will help?

Can't unlock bootloader JB 4.2.1

All..
I just got my TF300T back from RMA, and noticed that Asus re-locked the bootloader and updated the tablet to JB 4.2.1. I alswo updated the firmware to Version US_V10.6.1.15.3.
I downloaded the latest Unlock tool from Asus (Version V8_For Andorid 4.2) and installed the app. I run the app and agree to all the notices then I proceed to press the "unlock your device" symbol.. The app runs for a few seconds, but then I get the following:
" An Unknown error occurs, which may be a network connection issue. Please wait and try again later"
Has anyone else gotten received this erro when trying to unlock the bootloader? Does anyone have any suggestions or know of a way to get this app to work? Any advice would be greatly appreciated.
Thanks

Have a look here, this is a known issue that seems to happen sometimes after rma
http://forum.xda-developers.com/showpost.php?p=40522716&postcount=77

Unlock fails after replacement of motherboard

Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...

vjtz said:
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
Click to expand...
Click to collapse
You want to use v7 APK. If the device is busy doing something else, it'll return with unknown error. That being the case, you need to wait until after the tab has completed updating all the apps.

graphdarnell said:
You want to use v7 APK. If the device is busy doing something else, it'll return with unknown error. That being the case, you need to wait until after the tab has completed updating all the apps.
Click to expand...
Click to collapse
When I try it, tablet is doing nothing else. I'm sure I use correct version of unlock app. All apps are updated using Play. It doesn't show updates of Android (it has 4.1, id doesn't see OTA to 4.2). Anyway, thanks for advice...

It was solved by ASUS - I had to write to their customer center and wait little bit. But it works fine now.

vjtz said:
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
Click to expand...
Click to collapse
Yuuuuup,my TF300t had a broken dock/tablet connector.Got it back with a new mobo and 4.2.1 and the previous bootloader version V10.6.1.15.3, i tried every unlock theory around....nothing happened,but rooted it with motochopper.Its one big fustrating sheit....!!!!

vjtz said:
It was solved by ASUS - I had to write to their customer center and wait little bit. But it works fine now.
Click to expand...
Click to collapse
What was the procedure,can you explain what the fix was...?
Sincerely,LLCOOLVEER

llcoolveer said:
What was the procedure,can you explain what the fix was...?
Sincerely,LLCOOLVEER
Click to expand...
Click to collapse
The problem was, that after replacement of the motherboard, the tablet was locked. When you use the ASUS unlock utility, it connects to ASUS server and makes there entry, that your tablet with respective SN is unlocked now. It is not possible to relock tablet or unlock one tablet twice. Obviously. But when I've got it back, it was locked, but in their DB they still had entry, that it is unlocked, but in fact I couldn't unlock it. So I wrote to ASUS service and after exchange of several e-mails we found where problem lies and they enabled me to unlock it again.

vjtz said:
The problem was, that after replacement of the motherboard, the tablet was locked. When you use the ASUS unlock utility, it connects to ASUS server and makes there entry, that your tablet with respective SN is unlocked now. It is not possible to relock tablet or unlock one tablet twice. Obviously. But when I've got it back, it was locked, but in their DB they still had entry, that it is unlocked, but in fact I couldn't unlock it. So I wrote to ASUS service and after exchange of several e-mails we found where problem lies and they enabled me to unlock it again.
Click to expand...
Click to collapse
You mean the Akamai netsession interface Asus uses...?! I read an article wat described this feature...you also can do it yourself btw. Did you have to put the TF in download mode..? Or was it done fully operational...? And did you have to log in to your Asus account and register it first...? I tried it this way...but maybe i made a tiny mistake....Can you confirm this please, it would make me a very happy person...:good:
Have a Good Weekend.....

llcoolveer said:
You mean the Akamai netsession interface Asus uses...?! I read an article wat described this feature...you also can do it yourself btw. Did you have to put the TF in download mode..? Or was it done fully operational...? And did you have to log in to your Asus account and register it first...? I tried it this way...but maybe i made a tiny mistake....Can you confirm this please, it would make me a very happy person...:good:
Have a Good Weekend.....
Click to expand...
Click to collapse
Hi, I didn't find way how to do it myself. At leas not with 4.2 bootloader. It was done fully on their server side. They confirmed me they correct respective entry in their DB, so I could use the unlock app to unlock it again. I don't have any ASUS account and I don't want any.
On the beginning I wrote them I'm not able to unlock it again after exchange of motherboard. They told me, that in their DB it shows as unlocked - so that I can't unlock it again. After exchange of few mails Czech ASUS support contacted Taiwan HQ and it was done.
Now I'm happy with Baked ROM.

vjtz said:
Hi, I didn't find way how to do it myself. At leas not with 4.2 bootloader. It was done fully on their server side. They confirmed me they correct respective entry in their DB, so I could use the unlock app to unlock it again. I don't have any ASUS account and I don't want any.
On the beginning I wrote them I'm not able to unlock it again after exchange of motherboard. They told me, that in their DB it shows as unlocked - so that I can't unlock it again. After exchange of few mails Czech ASUS support contacted Taiwan HQ and it was done.
Now I'm happy with Baked ROM.
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Click to collapse
Now i understand...the old serialnr.is still in the DB at Asus,but the nem mobo has off course no relation to the old one...i will check my RMA bill to see if i can find something about it,and if i do i register this one too....see how that works out...:good:
Thanx for the info,it was very usefull..

yah im having the same issue, so who do I have to contact to fix this issue?

rileylarche said:
yah im having the same issue, so who do I have to contact to fix this issue?
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Click to collapse
Official ASUS service in your country.

yah i did that the live chat people were no help now i have to resort to email.......

Check your about tablet screen for a serial. I've heard when some get tablets back from Asus, the serial is all zeros or nonexistent which is required to unlock. No fix is known for this to my knowledge.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

Same issue, rma'd for upgrade issue then second rma because I couldn't unlock. Supposedly Mac addresses and serials were not keyed in correctly during this process for others. I still can't unlock, network error like before