Hi!
I recently got a repacked Asus TF300T from Fnac with Android 4.1 on board, I couldn't get the latest OTA so I downloaded it from Asus website and installed it through my Micro-SD...
It's a great tablet and all, the only problem is that now, I CAN'T UNLOCK BOOTLOADER!
I tried registering to Asus Website 2 days ago (apparently the Serial Number had not been registered...) but I always get "Unknown error, [network watsnot]"
I already read every subject about this issue and found nothing useful, some guy could unlock his device after trying again and again, I've been trying to use the Asus Unlock App V8 for about an hour now and no luck, I'm becoming more and moe frustrated by now, I really want to get rid of all those bloatwares and get a smooth android experience...
Why did Asus choose this dumb method, with my One X it was as simple as visiting a website, but with this tablet, I've been pulling my hair for about two days now
did you try a factory reset? then try after it?
kaos420 said:
did you try a factory reset? then try after it?
Click to expand...
Click to collapse
Are you sure it could help?
I saw the poll and it only worked for 6 people down there, I would be very lucky if it worked (And I've never been lucky) XD
[EDIT] I saw something strange, I've got a file named Unlock_Time.txt saying "Last Unlock Device Time: Tue Mar 19 22:18:13 UTC+01:00 2013" but I'm pretty sure my bootloader isn't unlocked...
[EDIT 2] And after a factory reset... It still doesn't work, great. I'm starting to pull my hair right now...
Tableuraz said:
Are you sure it could help?
I saw the poll and it only worked for 6 people down there, I would be very lucky if it worked (And I've never been lucky) XD
[EDIT] I saw something strange, I've got a file named Unlock_Time.txt saying "Last Unlock Device Time: Tue Mar 19 22:18:13 UTC+01:00 2013" but I'm pretty sure my bootloader isn't unlocked...
[EDIT 2] And after a factory reset... It still doesn't work, great. I'm starting to pull my hair right now...
Click to expand...
Click to collapse
that file i have. appeared after i unlocked my bootloader. so maybe asus thinks your unlocked already....mine upon boot says device is unlocked in top corner
Sent from my TF300T using Tapatalk 2
kaos420 said:
that file i have. appeared after i unlocked my bootloader. so maybe asus thinks your unlocked already....mine upon boot says device is unlocked in top corner
Sent from my TF300T using Tapatalk 2
Click to expand...
Click to collapse
Mine doesn't, how could Asus think I unlocked my bootloader already?
Is there a way, by contacting them for instance to allow me to unlock again (if they think my tablet is unlocked...)
However, this is strange...
Tableuraz said:
Mine doesn't, how could Asus think I unlocked my bootloader already?
Is there a way, by contacting them for instance to allow me to unlock again (if they think my tablet is unlocked...)
However, this is strange...
Click to expand...
Click to collapse
ya right them. was it onlocked on 4.1 before you updated?also dumb question but did you delete that file then try to unlock?
I'll try to delete the file then run the unlock app again, but I think it won't chang anything since it looks like some ind of debugging (the date is changing everytime I try to run the app)
I don't know if it was unlocked before, it could be so, because I couldn't get the OTA the normal way and I had to flash the ROM by downloading it from Asus... If it was the case then I would be even more frustrated! lol
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Same issue here. After contacting Asus tech support it turned out that my wifi mac address was not the same as the macc address they have registered at their systems. Therefor I did not receive OTA updates, nor could I unlock.
Only solution was to RMA the tablet, which I did a couple of days ago. According to the RMA status; the tablet has been fixed today and is on his way back. Will keep you updated with my findings.
mvleeuwen said:
Same issue here. After contacting Asus tech support it turned out that my wifi mac address was not the same as the macc address they have registered at their systems. Therefor I did not receive OTA updates, nor could I unlock.
Only solution was to RMA the tablet, which I did a couple of days ago. According to the RMA status; the tablet has been fixed today and is on his way back. Will keep you updated with my findings.
Click to expand...
Click to collapse
Yeah, I would like to know if you are able to unlock it now.
There is only one thing, I don't know if I can have RMA as I bough the tablet repacked (Fnac does that, repack products that are good as new then sell them at almost half the price) so I don't think I got the Asus RMA, only the Fnac SAV (don't know how it's called in english)
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
mehh still nothing to this issue..
Tablet back from RMA
Hi, some news about this issue, I've sent my tablet to Asus RMA and I just got it back, now the system is stable and doesn't freeze all the time, that's great...
But the unlock tool still doesn't work, I keep getting the unknown issue and they did not unlock the bootloader, any news about a way to unlock without their ****ty tool ?
Up ?
Help ? Anyone ?
???
So, after speaking with a girl of the french Asus Support I received a mail telling me :
Apres avoir consulté notre dossier, je vous prie de bien vouloir faire la installation du bootloader.
Normalement, cette fois il devrait fonctionner.
Click to expand...
Click to collapse
Translated to English :
After consulting our record (folder, file), please install the bootloader.
Normally, it shoul work this time.
Click to expand...
Click to collapse
What is it supposed to mean ? "install the bootloader" ?
I tried to unlock the bootloader again and got the unknown error.
I really don't understand them......
unlocking bootloader impossible
Hello
Same problem for me, unable to unlock my TF300T device, despite i'm using the official tool from Asus.
After having installed unlock_v8.apk, checked "I agree" two times, the following message appears upon attempting to unlock device :
"An unknown error occured, which may be a network issue. Please wait and try again later."
I have tried many times and my WiFi connection is all right.
Some system information for your help :
Android version : 4.2.1
Wi-Fi version : V7.1.1.50
Kernel version : 3.1.10-g890b05a
Build number : JKOP40D.WW_epad-10.6.1.27.1-20130711
S/N : CBOKCT082684
Thanks.
Tableuraz said:
So, after speaking with a girl of the french Asus Support I received a mail telling me :
Translated to English :
What is it supposed to mean ? "install the bootloader" ?
I tried to unlock the bootloader again and got the unknown error.
I really don't understand them......
Click to expand...
Click to collapse
Install the "bootloader" sounds like you need to reflash the stock ROM for your tablet, at least thats what it sounds like she's trying to say fro mthe translation. I don't think that will really do anything, but its worth a shot. You could try to ask them to add your serial number to their database, add your mac address to their database, or find our what mac address it is and change your mac address manually to that.
cmendonc2 said:
Install the "bootloader" sounds like you need to reflash the stock ROM for your tablet, at least thats what it sounds like she's trying to say fro mthe translation. I don't think that will really do anything, but its worth a shot. You could try to ask them to add your serial number to their database, add your mac address to their database, or find our what mac address it is and change your mac address manually to that.
Click to expand...
Click to collapse
I'll try this later, for now I gave my tablet to my girlfriend as it's totally useless for me if I cannot unlock it.
At first I loved this tablet but it's really a piece of crap, thanks to the Asus "Support" Service.
Tableuraz said:
I'll try this later, for now I gave my tablet to my girlfriend as it's totally useless for me if I cannot unlock it.
At first I loved this tablet but it's really a piece of crap, thanks to the Asus "Support" Service.
Click to expand...
Click to collapse
Hi I was able to unloc my bootloader by enabling developer options
settings -> about tab -> clic on [build] about 5x to enable
then enable usb debugging
then try again
this happened after i emailed asos with my serial # and wifi mac address, so not sure if that helped or not
Related
I've just bought a second hand tf300 of Amazon and saw it still had ICS on it. When I tried to OTA update to JB it wouldn't. Closer inspection showed that in settings status the serial number is listed as unknown. I've now updated manually to JB and CWM was not installed so I dont think its unlocked and rooted. However I just want to run it with stock receiving OTA updates. Any ideas how I can fix the serial number issue or bypass to get OTA?
jimbo34 said:
I've just bought a second hand tf300 of Amazon and saw it still had ICS on it. When I tried to OTA update to JB it wouldn't. Closer inspection showed that in settings status the serial number is listed as unknown. I've now updated manually to JB and CWM was not installed so I dont think its unlocked and rooted. However I just want to run it with stock receiving OTA updates. Any ideas how I can fix the serial number issue or bypass to get OTA?
Click to expand...
Click to collapse
Here is my guess. You are unlocked. You can't load something like cwm if you're not.
I'm guessing before you got the tablet, the previous owner unlocked it, screwed it up, sent it to Asus for repair, and Asus returned it working, but loaded code somehow to eliminate the serial. This has happened to others, or so I've read. Feel lucky if you're unlocked. Users who have been reporting this problem have said their tablets are locked, and since there's no serial, they can't use the tool to unlock it.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
funnel71 said:
Here is my guess. You are unlocked. You can't load something like cwm if you're not.
I'm guessing before you got the tablet, the previous owner unlocked it, screwed it up, sent it to Asus for repair, and Asus returned it working, but loaded code somehow to eliminate the serial. This has happened to others, or so I've read. Feel lucky if you're unlocked. Users who have been reporting this problem have said their tablets are locked, and since there's no serial, they can't use the tool to unlock it.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
CWM was not installed when I received it but is there any way of knowing if the unlock tool has been run previously? If I'm stuck doing manual updates how long does it take the ota updates to appear for download on the Asus site?
jimbo34 said:
CWM was not installed when I received it but is there any way of knowing if the unlock tool has been run previously? If I'm stuck doing manual updates how long does it take the ota updates to appear for download on the Asus site?
Click to expand...
Click to collapse
Usually a week give or take.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
jimbo34 said:
CWM was not installed when I received it but is there any way of knowing if the unlock tool has been run previously? If I'm stuck doing manual updates how long does it take the ota updates to appear for download on the Asus site?
Click to expand...
Click to collapse
When you boot, do you see "this device is unlocked" in small white text on the upper left corner? that's how you tell.
Btw, unlock doesn't mess with the serial number.
Sent from my ASUS Transformer Pad TF300T using Tapatalk
The guy you bought it from bricked the unlocked tablet and send it to Asus for repair. They then performed a full reflash but forgot or didn't repair the partition that holds the device ids. You can send it back to Asus for repair and they will fix the serial number issue but even after that you won't be able to receive OTA updates and you won't be able to unlock the device again.
p0k3y said:
When you boot, do you see "this device is unlocked" in small white text on the upper left corner? that's how you tell.
Btw, unlock doesn't mess with the serial number.
Sent from my ASUS Transformer Pad TF300T using Tapatalk
Click to expand...
Click to collapse
I don't see the "this device is unlocked" message on booting. I tried to run the unlock tool but get an error message. Guess I'm screwed for OTA or unlocking then. A newby question though, if I just want to root (mainly to install adblock and titanium backup, 6 axis etc), do I still need to unlock? If so, will there ever be a root without unlocking ie Debugfs?
jimbo34 said:
I don't see the "this device is unlocked" message on booting. I tried to run the unlock tool but get an error message. Guess I'm screwed for OTA or unlocking then. A newby question though, if I just want to root (mainly to install adblock and titanium backup, 6 axis etc), do I still need to unlock? If so, will there ever be a root without unlocking ie Debugfs?
Click to expand...
Click to collapse
You don't need to unlock for root access.
bazzio said:
You don't need to unlock for root access.
Click to expand...
Click to collapse
You do if you're running jb. If you found a means to do it without unlocking and on jb, please post it, and I don't mean carrying over root from ICS. Some don't have that option.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
jimbo34 said:
I've just bought a second hand tf300 of Amazon and saw it still had ICS on it. When I tried to OTA update to JB it wouldn't. Closer inspection showed that in settings status the serial number is listed as unknown. I've now updated manually to JB and CWM was not installed so I dont think its unlocked and rooted. However I just want to run it with stock receiving OTA updates. Any ideas how I can fix the serial number issue or bypass to get OTA?
Click to expand...
Click to collapse
I think that the best solution for you is to return to Asus your TF300 with the invoice, cause you bought this second hand on Amazon, and normally they should repair it to you without problem.
bazzio said:
You don't need to unlock for root access.
Click to expand...
Click to collapse
At the moment, you cannot root only your tablet if it's on JB bootloader.
If you want a root on JB bootloader, you need to unlock before
i have a TF300 that is having the same problem, i can not unlock the bootloader with the asus app... now is there another method to unlock the bootloader?
unfortunately not. You are stuck with Stock.
Just got a TF300 (US), locked and running latest 10.4.2.18. Unlock tool gives me the infamous "unknown error" problem (see 40 page thread in Prime section). Has ANYBODY been able to unlock lately on JB? I know the history of possible RMAed devices being an issue, but I have new unit and same issue. Just wondering if I should hang out and wait or know that I'm screwed.
If you've unlocked successfully, where did you get your device, what SW version were you on, and what version of the unlocker tool did you use (I tried v7)?
Yeah,i also cant unlock bootloader too,4.1.1 10.4.2.13 US.this is so crazy.
1 user from trhe German Android Hilfe community has unlocked yesterday.
mikaole said:
1 user from trhe German Android Hilfe community has unlocked yesterday.
Click to expand...
Click to collapse
Anyone know if they (Germany) contact the same ASUS servers that US does when unlocking? I'm still amazed there isn't more discussion on this. Brand new tab and can't even root it....
there were many users with the same problem. Normally it is because your serial is not listet in the Asus Server. So contact Asus and tell them you arent able to get updates(because they will not support the unlock tool). They have to put your serial in by hand another time and maybe you are lucky.
mikaole said:
there were many users with the same problem. Normally it is because your serial is not listet in the Asus Server. So contact Asus and tell them you arent able to get updates(because they will not support the unlock tool). They have to put your serial in by hand another time and maybe you are lucky.
Click to expand...
Click to collapse
Has this actually worked for anyone?
Is there a good contact at ASUS (Tien used to be one, not sure if still is)?
unlocked on JB shipped
I'm unlocked on JB shipped. I had 4.1.1 but version 10.4.2.9 shipped. I upgraded to .18 when i searched and saw hardly any post talking about .9. A few weeks ago, someone finally posted a straight question on how to root/unlock with JB and someone gave an awesome straight answer and it worked. This was before the new JB root stickies started showing up. I think I used the unlock tool thats in big sticky in the general forums. Its v7, wherever I got it from. My device serial starts with C9OKCT. worked on the first try. Got it from Office depot on black friday. US version.
got my tf300t a few days ago - couldnt get unlocking to work and got the network error issue. Then I registered my TF300T on the asus homepage and sent an email to asus tech help to add the serial number of my tf300t to their unlock database. This monday i used the unlocking tool again and - voila, unlocking worked just fine. btw, my tf300t had ics installed and i upgraded to jb before i used the unlock tool
radiomaiden said:
got my tf300t a few days ago - couldnt get unlocking to work and got the network error issue. Then I registered my TF300T on the asus homepage and sent an email to asus tech help to add the serial number of my tf300t to their unlock database. This monday i used the unlocking tool again and - voila, unlocking worked just fine. btw, my tf300t had ics installed and i upgraded to jb before i used the unlock tool
Click to expand...
Click to collapse
Thanks for the info, I just registered my TF300T on Asus homepage. No unlock available yet, will try tomorrow. Who did you email?
I unlocked. Got mine with ICS upon release. Upgraded OTA to JB then unlocked.
Just got mine today. Updated to the lastest, messed around with it a bit, then downloaded the unlock apk. Worked fine the first time. I didn't know people were having problems with it, that might have scared me a little hehe. I hope you guys get it figure out soon. CM 10.1 is rocking right now.
Sent from my Transformer Pad TF300T using Tapatalk 2
i can't unlock still...can someone PLEASE work on root for JB WITHOUT unlock? i don't know where to start and i hope some DEV can help us out here.
i registered my asus 2 days ago now,but still can't unlocked...
edited: it work now.....after sending email to asus tech and chat via email,they need my wifi mac address...after 1 minute i can unlocked my bootloader.
I purchased my tf300t from Bestbuy at black friday. I've been trying to unlock without success. I finally registered my tab on the 23rd. I've tried unlocking throughout Christmas break, and now it finally unlocks. So if you guys haven't done so already, register your tab and give it about 3 days.
https://vip.asus.com/login.aspx
tjy8tim said:
i can't unlock still...can someone PLEASE work on root for JB WITHOUT unlock? i don't know where to start and i hope some DEV can help us out here.
Click to expand...
Click to collapse
I couldnt unlock up to a week ago and i called and made a complaint about not receiving updates and i wake up this morning and decided to still try the unlock tool and IT WORKED!!!!
Can't unlock (or receive OTA updates) either. Have contacted ASUS support today. Hope it will help.
how can tell if the unlock app worked? i used it after i agreed to everything it rebooted and that was it. i tried to unlock it again and now it says unknown error may be network connection try again later.
Sent from my ASUS Transformer Pad TF300T using xda app developers app
On boot, you should see "The device is unlocked" in the upper left hand corner.
noriya said:
i registered my asus 2 days ago now,but still can't unlocked...
edited: it work now.....after sending email to asus tech and chat via email,they need my wifi mac address...after 1 minute i can unlocked my bootloader.
Click to expand...
Click to collapse
who did you write e-mail to (the specific e-mail)? are you located in usa?
tjy8tim said:
who did you write e-mail to (the specific e-mail)? are you located in usa?[/QUO
Where do you get the unlocking file?
I registered, looked at download and the only thing listed is splashtop.
Click to expand...
Click to collapse
Sorry Im new to this device and kind of scared to do anything. So please guide me? I want to install cm10.1, but im currently on stock 4.2.1/locked bootloader. I havent done anything yet, so no recovery no nothing. where I go from here?
jobankler said:
Sorry Im new to this device and kind of scared to do anything. So please guide me? I want to install cm10.1, but im currently on stock 4.2.1/locked bootloader. I havent done anything yet, so no recovery no nothing. where I go from here?
Click to expand...
Click to collapse
Go here:
http://www.asus.com/Tablets_Mobile/ASUS_Transformer_Pad_TF300T/#support_Download_32
Go to utilities, download the unlock app V8 on your device, install and follow instructions. Be aware! No more warranty (depending on your location, mine was still under warranty after bricking mine flashing the wrong bootloader!), so make sure what you are doing after unlocking it. Read. After you think you've read it all, read a bit more! There are a lot of manuals out here to explain everything to you, but make sure that what you read is applicable to YOUR situation. I went wrong by installing a 4.0 bootloader after updating to 4.1. Installed the wrong CM, wiped and was bricked. So read, and read some more Good luck!
Oh, and after you've done all the reading and read some more, and you've decided that all you actually want is root access, you can go here:
http://forum.xda-developers.com/showthread.php?t=2187982
It will explain you how to install TWRP on 4.2!!!! only!!!
After that, you can follow the rest of the info to get root or use TWRP for installing a custom ROM (like CROMI)!
Again, good luck
You can't load CM10.1 from the JB4.2.1 bootlader. They are not compatible. So that will be a fruitless task. Only CROMI and Energy Roms are compatible with the new bootloader right now.
How to download Unlock Tool V8 now
Sphinix said:
Go here:
...
Go to utilities, download the unlock app V8 on your device, install and follow instructions. Be aware! No more warranty (depending on your location, mine was still under warranty after bricking mine flashing the wrong bootloader!), so make sure what you are doing after unlocking it. Read. After you think you've read it all, read a bit more! There are a lot of manuals out here to explain everything to you, but make sure that what you read is applicable to YOUR situation. I went wrong by installing a 4.0 bootloader after updating to 4.1. Installed the wrong CM, wiped and was bricked. So read, and read some more Good luck!
Click to expand...
Click to collapse
Hi there, I know this is old but I am trying to root an old TF300T. Where can I get V8 of the unlock tool? The official Asus site no longer hosts it.
Andrew.Stoner said:
Hi there, I know this is old but I am trying to root an old TF300T. Where can I get V8 of the unlock tool? The official Asus site no longer hosts it.
Click to expand...
Click to collapse
Here we go!
Please prepare your device carefully. Deactivate your Google account firstly. Your device should be registered at the Asus server. If there are any issues, search the thread for "unlock"!
I've been trying to unlock for a couple of days. No luck though it keeps telling me there could be a network issue. I've read a few places that it's because the device isn't registered. When i try to register the device it tells me that it should already be under 'My Products' . I assume someone has already registered the serial. Though if its already registered then my device should unlock. I've contacted support hopefully they can get it registered properly then I can run the unlocker. If anyone has had any experience with this before please let me know. Thanks
I've been in contact with Asus support and they have sync's my device to their server with the MAC and Serial. The unlocker still doesn't work for me. Says network error. They asked if the motherboard has been changed. I don't think it has, but perhaps as it's the CN(China) version it won't unlock. Does anyone know a way to unlock without Asus unlocker?
dualfever said:
I've been in contact with Asus support and they have sync's my device to their server with the MAC and Serial. The unlocker still doesn't work for me. Says network error. They asked if the motherboard has been changed. I don't think it has, but perhaps as it's the CN(China) version it won't unlock. Does anyone know a way to unlock without Asus unlocker?
Click to expand...
Click to collapse
Nope! There is no other way.
The trick is to factory reset the tablet, DO NOT GIVE IT A GOOGLE OR GMAIL ACCOUNT, then run the unlock tool! Good luck!
I have unlocked the TF300TG executing the unlocker tool v8 after removing the google account from tablet (without rebooting) with internet active.
bye
TheJackall
ebonit said:
Nope! There is no other way.
The trick is to factory reset the tablet, DO NOT GIVE IT A GOOGLE OR GMAIL ACCOUNT, then run the unlock tool! Good luck!
Click to expand...
Click to collapse
Just doing a factory reset now. Asus support suggested that it could have been a MoBo change if there was an issue before, therefore the serial I gave them to activate/sync the tablet with their system would be invalid.
ty
UPDATE: Same thing "unknown netowrk error". I guess i'm unable to sync this tablet with Asus server.
Is there another way to unlock the device without the unlocker tool?
Can't install any other ROMS or Google Play Store on this CN version, its making the tablet useless.
dualfever said:
Asus support suggested that it could have been a MoBo change if there was an issue before, therefore the serial I gave them to activate/sync the tablet with their system would be invalid.
Click to expand...
Click to collapse
Did you provide to Asus the current SN of the devise? .
Please open Settings ->Status and pick up there the current SN and try the whole process again. Keep in mind there is no other way to unlock the bootloader.
Yes I provided them with the serial number (sticker on outsid of device). Also the serial number in Settings->Status. Also the MAC address in status. an App called King Root seems to have rooted the device.
I'm trying to get the play store working too.
Also Asus explained that the serial in status is not a valid one. I tried registering it myself andit does say that teh serial is invalid. only on the one on the ouside sticker is valid.
update: looks like it could be to do with being a refurbished unit, the serial starts with C2NK and does not register as valid. I found a thread about an ASUS Zenbook that serial starts with C4N0 and they were unable to register their device either.
dualfever said:
I'm trying to get the play store working too.
Click to expand...
Click to collapse
PLEASE DO NOT GIVE THE DEVICE A GOOGLE OR GMAIL ACCOUNT!!! PLAYSTORE BELONGS TO GOOGLE.
Nope never did that, was a clean tablet after full reset no Google account.
Thanks for your help, but I think it's the refurb that is the issue, Serial number of the motherboard is not recognised by support or the asus website.
dualfever said:
Serial number of the motherboard is not recognised by support or the asus website.
Click to expand...
Click to collapse
Please keep in mind the current SN of YOUR Tablet is the number shown in "Settings -> Status" not on the sticker. So you have to register your tablet on Asus website like a new one after exchange MB. Seems you never did.
PS:
※Version V8_For Android 4.2 only works with TF300T 4.2 JB of TW,US,WW CN SKU. It won’t work on other devices.
Thanks for your help.
Yes I tried to register with that serial, it's unrecognised by the website and by the support team.
I read another post somewhere who has the same issue, both our serial numbers start with a similar sequence of letters.
Another user suggested this can be when a service center that Asus use - use a different unofficial manufactured part. This would be why Asus do not recognise the serial number. I bought my device refurbed so I guess this has happened to mine.
Reference:
http://forum.notebookreview.com/threads/cannot-register-with-asus.673127/
:good:
Hence I need a different unlocking method. Which seems one isn't available.
Does anyone know how to get the play store working? Without unlocking? Root only?
Perhaps I need to somehow change the serial number like this:
https://forum.xda-developers.com/showthread.php?t=2243521
I don't quite understand how to do this on my TF300t though.
dualfever said:
Thanks for your help.
Click to expand...
Click to collapse
You are welcome! However using the "Thanks" button is also greatly appreciated.
Your issue is really confusing. To clear it up I would like to recommend to you to write an email to Asus Support in order to report your issue. Provide the WiFi MAC address and the current SN (Settings -> Status ->SN) of your device. Ask them to be so friendly to unlock your device. In general it takes a few days and hopefully your tablet will be unlocked.
Yes I have done exactly that. They were very helpful over several days of communication. They told me the details are invalid even in the screenshot I sent, and that they suspect a repair on the mb or swap was done.
I've found several posts with this issue in fact with a different model.
Thanks for trying. If someone knows how to change the serial number on my device that's be great, it seems doing that may fix the issue. Some users have had success using ratchet (from my earlier post https://github.com/AndroidRoot/Ratchet/blob/master/ratchet.c)
I got this tablet from my work. I'm trying to unlock the bootlaoder but no sucess... Might asus servers has been down? This tablet's from 2012, so I don't except thaht kind of services/apps using network to unlock/register are working by now?
I read on this thread to remove google account / hard reset the tablet.It didn't helped.
If anyone has somthing to try, i will. May ADB/Fastboot command will help?
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
vjtz said:
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
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You want to use v7 APK. If the device is busy doing something else, it'll return with unknown error. That being the case, you need to wait until after the tab has completed updating all the apps.
graphdarnell said:
You want to use v7 APK. If the device is busy doing something else, it'll return with unknown error. That being the case, you need to wait until after the tab has completed updating all the apps.
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When I try it, tablet is doing nothing else. I'm sure I use correct version of unlock app. All apps are updated using Play. It doesn't show updates of Android (it has 4.1, id doesn't see OTA to 4.2). Anyway, thanks for advice...
It was solved by ASUS - I had to write to their customer center and wait little bit. But it works fine now.
vjtz said:
Hi, I hard bricked my ASUS Transformer TF300T (my fault) and sent it to ASUS to repair it. They replaced motherboard. So now I have it back with fresh Android 4.1.1. I tried to use ASUS' app to unlock bootloader (stock ROM without root is not usable for me), but when I agree and tap to "unlock", it only says "unknown error" and it doesn't work. It also says it might be problem with network, but network is working correctly. I think the problem is related to replacement of motherboard, but I don't know how. Does anyone have same problem? Some advice? Thanks in advance...
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Yuuuuup,my TF300t had a broken dock/tablet connector.Got it back with a new mobo and 4.2.1 and the previous bootloader version V10.6.1.15.3, i tried every unlock theory around....nothing happened,but rooted it with motochopper.Its one big fustrating sheit....!!!!
vjtz said:
It was solved by ASUS - I had to write to their customer center and wait little bit. But it works fine now.
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What was the procedure,can you explain what the fix was...?
Sincerely,LLCOOLVEER
llcoolveer said:
What was the procedure,can you explain what the fix was...?
Sincerely,LLCOOLVEER
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The problem was, that after replacement of the motherboard, the tablet was locked. When you use the ASUS unlock utility, it connects to ASUS server and makes there entry, that your tablet with respective SN is unlocked now. It is not possible to relock tablet or unlock one tablet twice. Obviously. But when I've got it back, it was locked, but in their DB they still had entry, that it is unlocked, but in fact I couldn't unlock it. So I wrote to ASUS service and after exchange of several e-mails we found where problem lies and they enabled me to unlock it again.
vjtz said:
The problem was, that after replacement of the motherboard, the tablet was locked. When you use the ASUS unlock utility, it connects to ASUS server and makes there entry, that your tablet with respective SN is unlocked now. It is not possible to relock tablet or unlock one tablet twice. Obviously. But when I've got it back, it was locked, but in their DB they still had entry, that it is unlocked, but in fact I couldn't unlock it. So I wrote to ASUS service and after exchange of several e-mails we found where problem lies and they enabled me to unlock it again.
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You mean the Akamai netsession interface Asus uses...?! I read an article wat described this feature...you also can do it yourself btw. Did you have to put the TF in download mode..? Or was it done fully operational...? And did you have to log in to your Asus account and register it first...? I tried it this way...but maybe i made a tiny mistake....Can you confirm this please, it would make me a very happy person...:good:
Have a Good Weekend.....
llcoolveer said:
You mean the Akamai netsession interface Asus uses...?! I read an article wat described this feature...you also can do it yourself btw. Did you have to put the TF in download mode..? Or was it done fully operational...? And did you have to log in to your Asus account and register it first...? I tried it this way...but maybe i made a tiny mistake....Can you confirm this please, it would make me a very happy person...:good:
Have a Good Weekend.....
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Hi, I didn't find way how to do it myself. At leas not with 4.2 bootloader. It was done fully on their server side. They confirmed me they correct respective entry in their DB, so I could use the unlock app to unlock it again. I don't have any ASUS account and I don't want any.
On the beginning I wrote them I'm not able to unlock it again after exchange of motherboard. They told me, that in their DB it shows as unlocked - so that I can't unlock it again. After exchange of few mails Czech ASUS support contacted Taiwan HQ and it was done.
Now I'm happy with Baked ROM.
vjtz said:
Hi, I didn't find way how to do it myself. At leas not with 4.2 bootloader. It was done fully on their server side. They confirmed me they correct respective entry in their DB, so I could use the unlock app to unlock it again. I don't have any ASUS account and I don't want any.
On the beginning I wrote them I'm not able to unlock it again after exchange of motherboard. They told me, that in their DB it shows as unlocked - so that I can't unlock it again. After exchange of few mails Czech ASUS support contacted Taiwan HQ and it was done.
Now I'm happy with Baked ROM.
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Now i understand...the old serialnr.is still in the DB at Asus,but the nem mobo has off course no relation to the old one...i will check my RMA bill to see if i can find something about it,and if i do i register this one too....see how that works out...:good:
Thanx for the info,it was very usefull..
yah im having the same issue, so who do I have to contact to fix this issue?
rileylarche said:
yah im having the same issue, so who do I have to contact to fix this issue?
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Official ASUS service in your country.
yah i did that the live chat people were no help now i have to resort to email.......
Check your about tablet screen for a serial. I've heard when some get tablets back from Asus, the serial is all zeros or nonexistent which is required to unlock. No fix is known for this to my knowledge.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Same issue, rma'd for upgrade issue then second rma because I couldn't unlock. Supposedly Mac addresses and serials were not keyed in correctly during this process for others. I still can't unlock, network error like before
Hi,
I belong to those who cannot unlock the TF300T bootloader (in my case probably because I sent it once to Asus Repair Center and after getting back the serial number was removed from the device). I've tried to unlock plenty of times with the Asus Unlock Tool -- without any result.
I can root the device and I can flash any factory ROM, downloaded from Asus website -- but I cannot flash any custom ROM. It would be essential since the official ROM (any of them) becomes laggy and slow very soon after flashing and I am tired of flashing and re-doing the setup process every month or so.
The Service Center certainly does not recognise its responsibility and does not want to help.
To tell the truth I could not follow day-by-day the TF300T threads of the Forum, so let me ask: Is there any new method to unlock? Or without unlock is it possible to flash a smoother and quicker custom ROM to my device?
Thanks in advance for the answers!
I have the same problem....
If you are rooted, you could try flashing a custom recovery via the command line, but it will probably not work with a locked bootloader (can't test, I am unlocked).
But I saw several people report that they succeeded with unlocking after contacting their local Asus representative.
Obviously they can request an update in the device database, then the unlock tool works.
Don't give up and keep nagging the Asus guys, till they look into it just to get rid of you!
I'm a member of this awesome non-unlockable group. I hope Asus burns in hell! I've spent the past 4 days and countless hours f**king with this thing. I'm so fed up with these assholes. I'm never using ****ty android again.
ctibor said:
Hi,
I belong to those who cannot unlock the TF300T bootloader (in my case probably because I sent it once to Asus Repair Center and after getting back the serial number was removed from the device). I've tried to unlock plenty of times with the Asus Unlock Tool -- without any result.
I can root the device and I can flash any factory ROM, downloaded from Asus website -- but I cannot flash any custom ROM. It would be essential since the official ROM (any of them) becomes laggy and slow very soon after flashing and I am tired of flashing and re-doing the setup process every month or so.
The Service Center certainly does not recognise its responsibility and does not want to help.
To tell the truth I could not follow day-by-day the TF300T threads of the Forum, so let me ask: Is there any new method to unlock? Or without unlock is it possible to flash a smoother and quicker custom ROM to my device?
Thanks in advance for the answers!
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I actually ran into this problem but without sending it in for repairs, like f69m said
f69m said:
Don't give up and keep nagging the Asus guys, till they look into it just to get rid of you!
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and they did, and I'm enjoying the benefits of doing so. Good Luck
After 1 year they finally answered that the tool doesn't work and it's not supported
spider623 said:
After 1 year they finally answered that the tool doesn't work and it's not supported
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Hi.
Are you sure of it? I've bought my tf300t few months ago (it was a refurbished tablet). The unlock tool didn't work for me. Two weeks ago i've sent a mail to asus support and they told me to send them some screenshots (with my SN and mac adress etc.). After that, they updated their database and told me to retry to unlock the bootloader.
It did'nt change anything for me. I still have the network problem. I've tried the asus device tracker website and it tells me that my serial number isn't correct but when i write it in the product registration on asus website, it's automatically recognized as a tf300t and the support told me that everything was ok for them and the guy was able to read informations about my tablet...
Did anybody encounter the same problem ?
PS: sorry for my bad english.
kallos said:
Hi.
Are you sure of it? I've bought my tf300t few months ago (it was a refurbished tablet). The unlock tool didn't work for me. Two weeks ago i've sent a mail to asus support and they told me to send them some screenshots (with my SN and mac adress etc.). After that, they updated their database and told me to retry to unlock the bootloader.
It did'nt change anything for me. I still have the network problem. I've tried the asus device tracker website and it tells me that my serial number isn't correct but when i write it in the product registration on asus website, it's automatically recognized as a tf300t and the support told me that everything was ok for them and the guy was able to read informations about my tablet...
Did anybody encounter the same problem ?
PS: sorry for my bad english.
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For the TG, for T they just don't support unlocking, the Asus policy is simple now, quantity first, they stop cats about quality and didn't train the support to help you with complex matters, plus unlocking voids the warranty and they are instructed not to help you with it, also rma the tablet to unlock it will cost you 350 euro for shipping, replacing the motherboard, voiding the warranty and all that without shipping warranty and no telling when they will find time to do it, too many defective products
Sent from my Nexus 4 using Tapatalk
spider623 said:
For the TG, for T they just don't support unlocking, the Asus policy is simple now, quantity first, they stop cats about quality and didn't train the support to help you with complex matters, plus unlocking voids the warranty and they are instructed not to help you with it, also rma the tablet to unlock it will cost you 350 euro for shipping, replacing the motherboard, voiding the warranty and all that without shipping warranty and no telling when they will find time to do it, too many defective products
Sent from my Nexus 4 using Tapatalk
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Well... The warranty isn't a problem anymore. It's available only for pair of months now. They knew my tablet was a tf300 T. Different people have been requested in asus support to solve the problem. They have updated their database with the necessary informations... If the app wasn't supported anymore, don't you think that one of them would have told it? I've asked it to the support guy, i'm waiting his answer.... I'll don't let them like this.
I also can't unlock and ASUS refuse to help.
Sent from my Zest_T1_G46_2014 using Tapatalk