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I'm back :(

Well I ordered the Nexus and the original one had issuses with the screen so I returned it for a replacement. The second one had the same issue and when I tried to get it replaced (within 14 days of receiving the new phone) I was told that Samsung will only let me send it in for warranty work. Google said that wasn't acceptable since I hadn't gotten a working phone so it should be replaced. Then Google said that I can return it for a full refund and order a new one if I wanted to stay with the Nexus. But since I still had the G2X hanging out I decided to return the Nexus totally and and just stick with the G2x. Sad coming from a fully functioning ICS to this phone, but hey, I'll save $435.

Welcome back!
Not to rub it in, but my Nexus luckily was a good one from the beginning... I think.
However, I think you could do a lot more with a G2x and $435.

Yeah my second one wasn't really that bad, but for $435 I shouldn't have to deal with the screen being messed up. It also sucks that they aren't standing behind hte product. I definitely agree with doing more with the $435 though lol. All I really want is a phone that doesn't freeze so I can use the alarm.

You tried the new baseband and 2.3.4 update?
And sort of related: What were your Nexus screen issues?

Yeah i had to do the manual update since the ota didn't work (not sure if my root had anything to do with it) and so far so good. The screen was faded badly from right to left on the first phone and top to bottom on the second.

i was looking at buying either the gnex or the s3, but North America is only getting the dual core model, as i thought wind and TMobile were getting the quad core.
nfc was the main reason i wanted to switch. But I'm gonna wait till August to see lg roll out ics so cm9 can get tegra sources.
Btw, i love my phone. Don't know if im alone on this.
Sent from my LG-P999 using Tapatalk 2 Beta-5

Verizon is sending my 4th GSIII

First one was hacked almost immediately. Ended up perma-roaming with an IMEI of 0.
They replaced that with a new one. Of course they wanted to re-up my contract and steal my unlimited data. I looked the guy dead in the eye and said "No, that's unacceptable." He said "but unlimited data isn't in the system." I said "There's no 'system' to it. I take my old SIM, put in in a new phone, and walk out." Then he wanted to tell me that wouldn't work, until I grabbed my old phone, SIM, and threw it in the new phone. Then the manager walked up and said I could go.
That phone lasted until yesterday. Capacitive touchscreen starts acting up. Reboot, nothing. Turn it off for a while (CM10 was running hot), and it started working for just a couple of minutes. Restored to stock and it stopped working all together.
Took that to the store, and they were nice once they figured out that this one didn't come from online, but another store. Then they realized it was out of 14 days so it had to be a refurb. Wanted to ship it with free 5 day, but I paid $15 for it to get here by 10am this morning. Not a bad deal, over all.
Refurb arrives this morning, pull the SIM, battery, etc from the old one, and boot it up. Capacitive layer works properly, so that's good. Skip all the My Verizon and Google stuff, because I want to get everything tested. Open a few apps, good. Press physical home button....
NOTHING. Press it again. Nothing. Third time (really pressing hard this time), it pauses for a few seconds then slowly crawls back to the homescreen.
Freaking refurb. I call up verizon and they were super nice. Explained this was my 3rd phone, and they are overnighting another GS3 for free. Let's hope this lasts a little longer.
Edit: just realized this was my first actual post! I've been a member here since I got my first smart phone: an HTC Touch with WM 6!

I'll bet those VZW reps are loving to see you come through the door :laugh:
It's amazing how easy it is to get into the refurb vortex and not be able to get out. As you've seen, device after device has some inconspicuous issue that requires a return. These forums are loaded with these stories.
Hopefully the next one will be the one that keeps you happy, out of the VZW stores, and out of that vortex.

A QPST backup would have kept you out of this loop lol. So sorry to hear the struggle!

con247 said:
A QPST backup would have kept you out of this loop lol. So sorry to hear the struggle!
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Yeah, I was in IRC while switching to CM10. invisibleK tried to help me out, but this was before the EFS or QPST fixes.

I too got the IMEI of 0 prior to QPST backups (ironically I got it from a TW rom, never flashed a AOSP rom. I think it was the lean Kernal.) I tried restoring my efs.sbn but I am stuck in roaming. If I Odin back to stock and take my phone back to a VZW will they give me a new one?

I got Verizon to do an even swap form a GNEX to a GS3 because of the connectivity issues it has had...free upgrade

no wonder verizon doesnt like people rooting their phones. op's fault

First two refurbs were your fault, hopefully with this 4th one it'll act right, and you won't mess it up.

luke1333 said:
no wonder verizon doesnt like people rooting their phones. op's fault
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Yeah, I'd like to say it's vzw's fault for locking things down, but it happens on other networks as well. Looks like a Samsung issue.
Jothen2002 said:
I got Verizon to do an even swap form a GNEX to a GS3 because of the connectivity issues it has had...free upgrade
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Hah, I tried to switch to a gnex and they talked me out of it.
tgom222 said:
I too got the IMEI of 0 prior to QPST backups (ironically I got it from a TW rom, never flashed a AOSP rom. I think it was the lean Kernal.) I tried restoring my efs.sbn but I am stuck in roaming. If I Odin back to stock and take my phone back to a VZW will they give me a new one?
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Yeah, they should replace it, just play dumb and make sure you're on stock. But you'll end up with a return if it's been more than 14 days, and you really don't want that. Instead, just use QPST to write your IMEI to your phone. You don't need a backup, just the number on the back of the phone.
Neverendingxsin said:
First two refurbs were your fault, hopefully with this 4th one it'll act right, and you won't mess it up.
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How is a faulty capacitive layer on a touchscreen my fault? A ROM doesn't make a touchscreen go bad.

At&t warranty replacement discussion thread

I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.

reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.

I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS

I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]

I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.

this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.

Mine is solid so far, got it yesterday... only problem is that it came with 2.20

rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!

cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium

thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2

Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS

well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!

I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2

well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day

What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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Click to collapse

joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
Click to expand...
Click to collapse
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.

Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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HOXL freezing on incoming call (new phone)

I bought this phone a month ago and i've had nothing but problems since i bought it, att said it could be software and a update would fix it but this is getting old now, when someone calls and i goto swipe the unlock, the screen freezes and the phone keeps ringing and ringing till i hard restart. i've ran multiple roms, flashed multiple kernels, the only thing i havent done is flashed any radios because i have no idea how to do that since the phone is s-on. is there any ANY ANY advice that would remedy this problem from anyone?
Thanks.

I would suggest a warranty replacement... Unless you've had it less than 30 days. AT&T really has no idea what they're talking about concerning software, they always say it's a software issues.

HTC_Phone said:
I would suggest a warranty replacement... Unless you've had it less than 30 days. AT&T really has no idea what they're talking about concerning software, they always say it's a software issues.
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they offered me a free htc one x+ or a galaxy s 3 since i said i refused to have refurb on a 2 month phone. was a hard decision lol but i went with the gs3 with free overnight shipping.. maybe the jellybean update for my one x will make it work properly since they said i can keep it.

Keep having to reboot phone

My girlfriend just got the one x. Periodically throughout the day the phone will show that there is no sim and she has to reboot it to get it to work again. She went to take it back (I wasn't with her when she went ) and the guy at best buy told her that it was because of the service being bad. It is completely stock. Is this a common problem? Is there an easy fix or should I just take it back.
Sent from my SAMSUNG-SGH-I747 using xda premium

xchrisknightx said:
My girlfriend just got the one x. Periodically throughout the day the phone will show that there is no sim and she has to reboot it to get it to work again. She went to take it back (I wasn't with her when she went ) and the guy at best buy told her that it was because of the service being bad. It is completely stock. Is this a common problem? Is there an easy fix or should I just take it back.
Sent from my SAMSUNG-SGH-I747 using xda premium
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it is most likely a poor contact between the sim and the mount (and I've been in terrible reception and never had it show as "no sim". I've seen a few people recommend a piece of sticky tape on the back of the sim (where there are no contacts), to press the sim onto the pins slightly harder. I haven't tried that myself, so I'd be screaming blue murder at the shop you got it.

ATT New SIM
AT&T has to change to a new SIM card for the newer phones. The One X is a smaller card. I would check to make sure they gave her a new one and not cut the original one down. They do this to restore contacts to phone before they issue the new one.
Hope this helps.
HTC One X
4.1.1
ViperXL 3.1.0

Venomtester said:
AT&T has to change to a new SIM card for the newer phones. The One X is a smaller card. I would check to make sure they gave her a new one and not cut the original one down. They do this to restore contacts to phone before they issue the new one.
Hope this helps.
HTC One X
4.1.1
ViperXL 3.1.0
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Cutting the card down would not make a difference at all. All they do is cut away parts of the card that aren't needed, it's just trimming fat. I have a cut down card and I haven't experienced any problems.
Sent from my One XL using XDA Premium

Although trying a new SIM wouldn't hurt, and might help. You can get one for free from the AT&T store.
I don't know if its a "common" problem, but it has been reported by various users. Might be poor contact in the SIM tray, as suggested, or a software issue. But don't let them tell you its a network problem, because that sounds like a bunk, scripted response.
Since the phone is bone stock, I'd try a new SIM, factory reset, and the tape trick previously suggested (just make sure you don't get tape stuck in the SIM tray). If none of those work, return it for a new one. Don't know what Best Buy's return policy is. But at AT&T stores, you can exchange for a new phone within 30 days of purchase.

Thanks for the responses. She actually dropped the phone yesterday and it hasn't happened since lol. Maybe the sim wasn't in there quite right or something. She likes the phone so hopefully it was just something as minor as that. If it happens again I'll go myself and make sure they give her another one. I just don't want her to have a bad experience with her first Android since I finally converted her from crapple.
Sent from my SAMSUNG-SGH-I747 using xda premium

xchrisknightx said:
Thanks for the responses. She actually dropped the phone yesterday and it hasn't happened since lol. Maybe the sim wasn't in there quite right or something. She likes the phone so hopefully it was just something as minor as that. If it happens again I'll go myself and make sure they give her another one. I just don't want her to have a bad experience with her first Android since I finally converted her from crapple.
Sent from my SAMSUNG-SGH-I747 using xda premium
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I got my OneX on launch.. My wife was a long time crapple user... After roughly 1.5 weeks, she showed up at the house with a fresh OneX, a little while later I was buying her a tablet, she didn't even want to touch an iPad. Got the infinity tf700t and says she will NEVER go with iOS again
Good girl lol
Sent from my One X using Tapatalk 2