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Verizon will replace phones with random reboots.

I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt

It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange

Yeah the tech was real cool about it. Free overnight fed ex and everything.

Do you have to send your current phone back to them, then, or what?

Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.

I called this morning. Having a new one next-day shipped to me. My phone has become unusable.

My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App

While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...

sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
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Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!

You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.

Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.

I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.

ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Click to expand...
Click to collapse
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.

ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
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Click to collapse
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App

ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
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Click to collapse
Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.

Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
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Click to collapse
The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.

It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.

I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App

Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom

Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.

Infuse DIED!

Well after reading the latest GTG V2.2.2 thread changes today I decided to give it a go as I have really been having a ton of problems with my phone since new. Mostly battery issues but also weird stuff since loading Infused 2.1.0. I had loaded 2.1.0 twice after going back to completely stock but the weirdness persisted. So I backed up all my stuff tonight and then fired up Odin and loaded all the necessary stock files from GTG's Ultimate Unbrick which i have done many times. It started right up and then it stalled trying to establish a connection and this has never happened before. I waited a while to see if it would just go anyway but after 30 min. it was still sitting there and had not done anything in regards to loading up any new data to the phone. So I closed Odin and hit the power button on the phone and it came back up with an icon for phone to computer connection so i tried Odin again and once again it started up and tried to load files to the phone but again stalled and sat there. So i waited again for a while and then stopped everything and pulled the battery hoping that the phone could be brought back into download mode but unfortunately it is completely dead now. No lights no power up nothing??? So I guess I got my answer to my constant problems and strangeness it was the phone itself that wasn't any good. So now i have to go to the store tomorrow and negotiate a replacement phone I sure hope the fact that I spend a ton of money there with my clients corporate phone account will get me some good will and they will just swap it out for a new one. We will see as i really liked this phone it just needs some fixing.
I am a bit bewildered that AT&T/Samsung would release a phone with so many bugs in it. The completely stock phone was buggier than all hell and was only marginally better once I updated to a custom rom. The bluetooth has never been right from day one stock or custom it would constantly disconnect my headset and the GPS was the crappiest phone GPS I have ever had and I have had a bunch of them in the last few years. Here's hoping that the GB update fixes and resolves all of the bugs in this very nice phone.

Sometimes duds slip through the quality control process...

Entropy512 said:
Sometimes duds slip through the quality control process...
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Click to collapse
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???

You probably just got a phone from a bad batch, my phone works just fine.
Like Entropy said, duds slip through quality control, can't catch em all.

Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.

strychninetwitch said:
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
Click to expand...
Click to collapse
Actually, from my understanding, they don't really question you if you bring in a phone to be replaced. If nothing else, do like what everyone did when the Galaxy S line came out and tell them that it crashed during an OTA update or when you connected it to Kies. Or tell them that you were having issues with it freezing up a lot recently and when it frozen the last time, you pulled the battery and it wouldn't come back on.
There is no reason for them to everyone know that you had custom software on the phone.
Good luck.
Sent using Tapatalk

Have to agree with Entropy would say u just got a dud.
Had no issues getting my phone replaced after installing custom rom on it. Went the extra step and soft bricked it and made sure it wouldnt boot past samsung screen before taking it to store. (My micro USB was borked) Had to wait on replacement phone but they sent me home with my phone and unbricked it and used it till new one arrived and bricked old sent it in and never heard anything about it afterwards.

I've used this method many times and never had an issue. (May not work if you get zero lights, etc, but worth a shot)
Just make sure you're not on Windows XP
Read the OP completely
http://forum.xda-developers.com/showthread.php?t=1216790

May sound silly, but try a new data cable.
sent from my stock Infuse at Tranquility Base.

You might have killed your battery. I assume you need battery power to enter Download mode. If someone more experienced then I can confirm this then take your phone and battery to your local ATT and ask them to test your battery.

Blackberrynomore said:
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
Click to expand...
Click to collapse
An s makes a huge difference... Northern border vs. southern border.
I don't fish, I get flooded by the Susquehanna.

Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.

AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Whoa? Are you serious about that? Because if that's true, it would be really nice of this guy did that..
Sent from my phone. :3

AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Would have sent it to you no problem except that i need to return it to AT&T to get a replacement phone. Sorry I couldn't help.

I went to the AT&T company store that I do all of my bsiness with both personal and corporate. I showed my AT&T girl the phone and that it was dead and would not power up. She tried another battery as I also had done and still nothing. So she tells me becase the phone is over 30 days old i have to go to the device support center to get a new one or call in and they will ship me another phone. Well I couldn't wait for them to ship one as i need my phone for work so I had to drive 35 mi. to the device support center to get another phone. Just strikes me as stupid that they cannot just give me a new phone right then and there. When I got mine I was short of my upgrade period but they gave me a conditional upgrade or something and the phone cost $400.00 so I was pretty pissed off that they were just going to give me a refurbed phone considering what i paid for the damn thing. Actually I didn't pay for it myself one of my clients picked up the tab but I still felt like they really stuck it to me not giving me a new phone. I spend thousands of dollars at their store every year with all of my client purchases you would think they would cut me some slack and give me a new phone???
Anyway I got a "new" replacement phone and it seems to be working fine. The GPS worked far better than my original Infuse right out of the box with the Froyo ROM and UCKD5 modem. I also did a speed test with three bars and got 2735 Kbps Down and 319 Kbps up and it said I was on EDGE?
So I just rooted it and i am going to load up the Infused 2.2.0 and manually install the newer modem and the camera fixes. I am going to hold off restoring most of my apps until I use this one for a few days to see how it performs first.
Oh and the girl at the AT&T support center told me she had to replace my battery because it would not power up the new phone. So it looks like I had both a bad phone and the battery also quit the farm at the same time.

I had issues with my first infuse (I'm in FL) and completely blasted it to the point where it would literally not even respond to any button presses soft/hard or otherwise. It was DEAD! COMPLETELY DEAD...I was very sad. Anyway I was within 30 day startup period and they did full replacement no question asked. I told my local att store it froze and I pulled battery and it wouldn't come back on. They acted like morons and gave me a replacement but i feel like they knew what I did. Didn't say anything though.
Needless to say. I take my time now with these custom roms. Rockin Infused 2.2.3 and loving life with my GB and 30fps.
Good luck!
Sent from my SAMSUNG-SGH-I997 using XDA App

I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA

Blackberrynomore said:
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
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For that price did they not allow you to keep the old phone?
It would help the cause here if they did......

[Q] My story with the SIII on Verizon, HELP?

It was upgrade time, so I decided to buy the S3. In the event of getting it, I could not get it to activate, so the next day, I took it to Verizon to do it. I rooted it and did all that jazz. Then about two weeks later (If that), I decided to try a MIUI build. Why not? It worked pretty well, then noon the next day, I didn't get service. My thought was that it was the SIM card. I took it to Verizon to find out that they had to factory reset it to fix it, I was beyond ticked off... So they did it, that did nothing. The guy told me my phone is "Fried" and that he will send a new one. He told me this last Tuesday. He said it would be at my house that Friday, It came today... (Wednesday). So obviously, I was upset that I waited 5 days in advance. I opened the box to see a refurbished Galaxy SIII with no back and no battery. Is Verizon trolling me now? I decided to go get my old S3 from Verizon and fix it myself. Any ideas on what is wrong with it? It had an R above the bar signal. I can include a screenshot of the carrier status that I took of it later.

so put your battery and back on the new phone (which is probably refurbished)....?
edit: see link below for help if you acquire your old phone. relentles beat me to it

LegoFarmer said:
It was upgrade time, so I decided to buy the S3. In the event of getting it, I could not get it to activate, so the next day, I took it to Verizon to do it. I rooted it and did all that jazz. Then about two weeks later (If that), I decided to try a MIUI build. Why not? It worked pretty well, then noon the next day, I didn't get service. My thought was that it was the SIM card. I took it to Verizon to find out that they had to factory reset it to fix it, I was beyond ticked off... So they did it, that did nothing. The guy told me my phone is "Fried" and that he will send a new one. He told me this last Tuesday. He said it would be at my house that Friday, It came today... (Wednesday). So obviously, I was upset that I waited 5 days in advance. I opened the box to see a refurbished Galaxy SIII with no back and no battery. Is Verizon trolling me now? I decided to go get my old S3 from Verizon and fix it myself. Any ideas on what is wrong with it? It had an R above the bar signal. I can include a screenshot of the carrier status that I took of it later.
Click to expand...
Click to collapse
Seems to be happening with a lot of people and MIUI. It happened to me (though I wouldn't touch MIUI) and after days of messing with it I finally took it in to verizon and they swapped it. They made it very clear that it would ship without a battery or backplate.
I found this thread the other day and I think it would have helped me if I had seen it a few weeks ago. Maybe it can help you:
http://forum.xda-developers.com/showthread.php?t=1984608
Good luck!

Relentless D said:
Seems to be happening with a lot of people and MIUI. It happened to me (though I wouldn't touch MIUI) and after days of messing with it I finally took it in to verizon and they swapped it. They made it very clear that it would ship without a battery or backplate.
I found this thread the other day and I think it would have helped me if I had seen it a few weeks ago. Maybe it can help you:
http://forum.xda-developers.com/showthread.php?t=1984608
Good luck!
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Click to collapse
I just did all that, tyvm. It works again. My only issue is that I cannot get the bootloader to unlock. In EZ Unlock, It says unlocked but when I reboot, it will say unlocked if I open it again. I think it's something with superuser.

LegoFarmer said:
I just did all that, tyvm. It works again. My only issue is that I cannot get the bootloader to unlock. In EZ Unlock, It says unlocked but when I reboot, it will say unlocked if I open it again. I think it's something with superuser.
Click to expand...
Click to collapse
glad you got it fixed. theres certain versions that work and some that dont with EZ unlock. check the downloads thread for the one that works. i think it was version 1.2. if you did that maybe someone has a better answer. i think there is a manual way to unlock too.

ddurandSGS3 said:
glad you got it fixed. theres certain versions that work and some that dont with EZ unlock. check the downloads thread for the one that works. i think it was version 1.2. if you did that maybe someone has a better answer. i think there is a manual way to unlock too.
Click to expand...
Click to collapse
Version 1.2 is the correct one to use, at least until the dev fixes what messed up. Until he specifically posts that he has fixed it though it would be in your best interests to stay with 1.2.
Sent from one of the many Anthropomorphic Personalities on the Disc

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shangrila500 said:
Version 1.2 is the correct one to use, at least until the dev fixes what messed up. Until he specifically posts that he has fixed it though it would be in your best interests to stay with 1.2.
Sent from one of the many Anthropomorphic Personalities on the Disc
Click to expand...
Click to collapse
I tried it. When I click Unlock, it says "Bootloader unlock failed! Are you rooted?" but I know I'm rooted

Try starting the superuser app first. I'm glad you fixed your problem. I was struggling all day yesterday but I was able to fix. When I flashed synergy it made a backup of my EFS so when I flashed miui and get that R, I just flash the zip and it works again. But before I figured that out I Odin backed to stock but realize it's not necessary anymore.
Sent from my SCH-I535 using xda premium

Same thing happened to me. i went to Verizon and they swapped the phone for me. I actually wanted the refurbished phone though cause my phone took a couple of falls before and got scratched. Now its back to looking new.

OP, I had the same problem after installing MIUI, and I believe it was my phones IMEI getting wiped from messing with something in the network settings. I had followed the guide to back up IMEI beforehand, so I just restored it to fix.

random screen lockups?

So a few months back I bought the gs3 from best buy after my thunderbolt pushed me over the edge and it made very hard contact with a brick wall. I went to best buy and paid cash for the gs3 despite I could of used an upgrade did not want to lose my unlimited data plan. When the note 2 came out my wife said I could buy it and she wanted my gs3. Well last week I ordered it and popped my sim in it and they transfered my old sim to her number and ever since the gs3 locks up 5-6 times a day. The screen will light and go off but is frozen. Have to battery pull. It literally started doing this the first time 15 minutes after Verizon reporgrammed her sim card. I called them today and told them to send me a new one. So now I am waiting. I just really hope this isn't a hardware issue as I don't want a refurb of something I paid 700 bucks for 4 months ago. Has anyone else had this problem. Yes I have wiped front to back several times. No dirty flashes. Never over clocked locks on every ROM I try and never did this once until reprogram of sim. Please someone tell me they have had a sim do this to make me feel a little better. The only good thing that can come out of the phone being bad is she wants the white one so I could have them send me it instead of another blue. Thanks in advance for some responses and input.

Know one? I guess I'm just gonna Odin and send it back. Piece of crap 700 bucks for a phone and in 3 months now I'm gonna have a refurbished pos.

Have you just odined to stock and see if it works right
Sent from my SCH-I535 using xda app-developers app

kintwofan said:
Have you just odined to stock and see if it works right
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Not yet. I'm waiting on a new sim card should be here today Verizon told me sometimes the sim cards fail after switching the numbers in them. Sounds like bs but i figured I'd wait for the sim so I didn't have to do unnecessary steps. If that doesn't work I'm going to Odin. If that doesn't work I guess I'll settle for a refurb. Seems like Samsung has some of the least reliable phones especially in the past but there the only phones I've had lockup issues with. I don't over clock. I try not to under volt or even change kernels from stock unless its packaged with ROM. But this phone even locked in aroma installer one time before I could even click next. Pretty aggrivating.
Its actually doing the exact same thing both of my fascinates did. And I odined them lots to try avoid getting refurbs. 6 months later the refurbs were back to doing the same thing. Battery pulls all day long. Should have stuck with HTC I'm beginning to think.

dalrym05 said:
Not yet. I'm waiting on a new sim card should be here today Verizon told me sometimes the sim cards fail after switching the numbers in them. Sounds like bs but i figured I'd wait for the sim so I didn't have to do unnecessary steps. If that doesn't work I'm going to Odin. If that doesn't work I guess I'll settle for a refurb. Seems like Samsung has some of the least reliable phones especially in the past but there the only phones I've had lockup issues with. I don't over clock. I try not to under volt or even change kernels from stock unless its packaged with ROM. But this phone even locked in aroma installer one time before I could even click next. Pretty aggrivating.
Its actually doing the exact same thing both of my fascinates did. And I odined them lots to try avoid getting refurbs. 6 months later the refurbs were back to doing the same thing. Battery pulls all day long. Should have stuck with HTC I'm beginning to think.
Click to expand...
Click to collapse
I'm a long time HTC user myself, went thru the Eris, Inc1,Inc2,Inc4, Rezound, and HTC DNA. and at one time had a gnex before trading for my rezound, I always loved HTC, but I did not like the HTC DNA at all.
It would be tough decision for me though over the sg3 and HTC one X+
I had to switch back to VRLHE modem/RPM, and take out my sdcard to fix my horrid battery life, and idk if it was the modem/RPM or sd-card yet, but im leaving it as is for now lol.

Well installed new sim card as per Verizon and within 10 minutes screen locked up. Nice. Just odined back to 4.0.4 stock relocked boot loader thanks Verizon rep for dropping my brand new phone and f-ing it all up so now I get stuck with a refurb. Go jump off a cliff.

Setting up a replacement Pixel

So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.

dejanspa said:
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
Click to expand...
Click to collapse
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).

quangtran1 said:
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
Click to expand...
Click to collapse
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!

dejanspa said:
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
Click to expand...
Click to collapse
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.

bobby janow said:
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
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Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.

dejanspa said:
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
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I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!

zaksimmermon said:
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
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I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.

quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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I haven't been back on XDA until now and I haven't checked my thread until just now actually lol. But I bought mine from a different retail store called Nebraska Furniture Mart they have a store in Kansas city Mo where I live and they sell the Verizon variant. I called Verizon first and they told me to contact google. Maybe there was just a misunderstanding with the rep I spoke to? I have tried lots of different options but all are pointing to sending the phone in first because I'm past the 14 day remorse period?

quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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Mine is not from verizon, i'm in Canada. With it being christmas my carrier currently has this phone online only. They have a $300 off activation credit going on right now so have had a huge amount of order and it's couple of weeks back log.

Just to back up the fact that Verizon requires you to go through the manufacturer if it's still on the OEM's warranty, the same happened with my LG G Pad 8.3 LTE (VK810). I was paying for the absolute best Verizon warranty on all three lines, and less than six months after I got this device I had a problem with the screen on the LTE (not dropped or cracked, just not working right), and Verizon wouldn't lift a finger to help me and said I had to go through LG.
Totally off topic but luckily LG gave me the absolute best warranty service I ever received. They had me take my device to a FedEx, LG paid for FedEx to box it up and have it shipped to them. I dropped it off on a Monday evening about 5 PM and the tablet was back in my hands fully repaired (not replaced with a refurb) on Friday of the same week around the same time. Sorry for the OT part. Too bad LG bootloader unlockable devices are rare except maybe through some other carriers (T-Mobile?).