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[Q] At&t warranty question

Hello, I was wondering if the at&t five dollars a month warranty covers screen scratches. Not that I've had any yet I'm just wondering.

baconissweet said:
Hello, I was wondering if the at&t five dollars a month warranty covers screen scratches. Not that I've had any yet I'm just wondering.
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you still gotta pay a $50 deductible and you're supposed to send them the phone back if its not lost or stolen. i imagine if it came up missing they would

baconissweet said:
Hello, I was wondering if the at&t five dollars a month warranty covers screen scratches. Not that I've had any yet I'm just wondering.
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I believe it does but you would have to pay a deductible.
Heres a link to their site with more info:
http://www.wireless.att.com/learn/basics/choosing-features-services/wireless-insurance.jsp
If its lost or stolen, then you need to file a police report.

it covers everything ... but you pay the deductible ... i believe it is 125$ for the inspire.

Thanks for the responses guys! That deductible sounds like a @#%&

baconissweet said:
Thanks for the responses guys! That deductible sounds like a @#%&
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its based on the actual cost of the phone i believe ... (company cost not customer cost)

I actually just did an insurance claim on my inspire. ***** pushed me in a pool and had my inspire in my pocket and fried it instantly. They will have you call an 800 number to process your claim, in which they will ask you questions on the condition of your phone. They will mail you a brand new, non refurbished phone in the mail,which takes a couple days to arrive in the mail. Once received, you will have to mail your original phone back using the same box your new phone came in. You have 10 days to send in your old phone before additional charges apply. A deductible of $125 will be charged to your account.
Sent from my Desire HD using XDA App

SPOBI. They always try refurbished devices first, if none are available then you may get a new one.
And technically cosmetic damage is not covered...usability has to be impacted. That's not to say you can't make a case for some software issue haha....
Whatever you do remember that you can only have 3 claims in any 12 month period.
Sent from my Inspire using XDA Premium App

Get the best buy blacktie protection plan. Covers pretty much everything and NO DEDUCTIBLE. And it's always a new phone they give you. They don't have refurbished phones to give.
Sent from my Inspire 4G using XDA App

ogxku5h said:
Get the best buy blacktie protection plan. Covers pretty much everything and NO DEDUCTIBLE. And it's always a new phone they give you. They don't have refurbished phones to give.
Sent from my Inspire 4G using XDA App
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are you sure best buy gives brand new phones??
i was told they deal with the same company as att ?

Do you have to buy it from Best Buy?
Sent from my iPhone using Tapatalk

Best Buy's Black Tie Covers all damage that affects the usability of the phone. So not just some light scratches unless you prove it keeps you from using your phone properly. It does not cover loss, theft, or total submersion in water (how that's supposed to proven, I dunno). The phone is sent out as a "rapid-exchange" where you'll have a refurbished phone in your hands in 3-5 business days.
Before the new rapid-exchange system, it used to be that if the phone was not cost effective to fix, they would tell the store to give you a brand new one. This is no longer true as of recently.
EDIT: The phone does have to be purchased at Best Buy.. unless it is an iPhone and you have a receipt showing it was purchased new within 30 days.

ftmoe said:
Best Buy's Black Tie Covers all damage that affects the usability of the phone. So not just some light scratches unless you prove it keeps you from using your phone properly. It does not cover loss, theft, or total submersion in water (how that's supposed to proven, I dunno). The phone is sent out as a "rapid-exchange" where you'll have a refurbished phone in your hands in 3-5 business days.
Before the new rapid-exchange system, it used to be that if the phone was not cost effective to fix, they would tell the store to give you a brand new one. This is no longer true as of recently.
EDIT: The phone does have to be purchased at Best Buy.. unless it is an iPhone and you have a receipt showing it was purchased new within 30 days.
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Actually best buy gives you brand new phones. If they have the phone in stock they gladly just swap it out if you can reproduce the problem right then and there. No refurbs and no deductible. I think it's about 9 or 10 dollars a month.
Sent from my Inspire 4G using XDA App

It's store manager discretion if they swap it out with a brand new one at BBY. Actual SOP is send out to be fixed and the customer is offered a loaner phone. If it takes 30 days or the repair is not cost effective (total destruction of phone or severe water damage) then the phone is replaced with new device.
The rapid Exchange process mentioned above is rolling out in waves by carrier at BBY. Currently only VZW is all rapid exchange, ATT is still 'send for service'.
The misinformation floating around astounds me...
Sent from my Inspire using XDA Premium App

Asurion phone on ebay

My Droid incredible 1 got wet and I filed an asurion claim. They sent me a Droid incredible 2 (they downgraded me in terms of features, wtf (netflix, etc)) as a replacement. I have not activated or used it, can I slap it on ebay and will the buyer be able to activate it without a problem?
Or will the ESN be automatically tied to me?

New Phone - Insurance replacement = Ripoff

Hey guys,
I currently have a Moto D3. I like it, but I have oil under the screen, leaving a huge black spot on my screen. It's transparent, but it makes things pretty difficult to view... And insurance replacement is apparently $100 US... (this is BS)...
So for a few hundred more I'm considering just paying full retail for a better phone.
I love my physical KB but I think it's about time to let it go, lol.
My question to you guys, as I've been in and out of things in the Android community lately, where should I look towards for my new replacement?
Anything in the near future I should just wait a month or two for?
Thanks guys!
Seirÿu

Razr HD, SIII should be landing relatively soon.
Sent from my SCH-I510 using Tapatalk 2

Seirÿu said:
And insurance replacement is apparently $100 US... (this is BS)...
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You didn't know that? Read your contract before signing up for ANY insurance. Verizon insurance is $7 a month and depending on the plan you have a $99 deductible. For long time good customers att lets you upgrade your phone before 24 months. So really unless you are in the habit of destroying phones on a regular basis if you damage your phone it makes sense to forgo the insurance and limp along with a damaged phone for a few months and then upgrade as usual. I have never irreparably damaged a phone. So $7 month for five years is $420 saved. Add $100 for the deductible and now you are talking $520. I can get a pretty nice brand new phone for that much.
If you must get a warranty check out Squaretrade.

When I originally signed up it was only $50.
I replaced my D1 for $50... but yeah, you're right, I didn't really think twice about it when I upgraded.

ive had to use the insurance a few times (once stolen, once screen just went dead, once phone would not boot anymore). its more than paid itself off for me over the years.

Friend of mine bought his epic 4g touch from best buy and got their insurace. Months later he cracked the screen so he went back to the store and had another shipped to him for free. Apparently best buy's insurance program doesnt have a $100 deductible like Sprint does.

look at your contract

I'm located in Ireland, and for €35 per year extra on our home insurance we have 3 mobile phones insured. My service provider wanted €9 per month. So it was a bit of a no brainer

Insurance sucks!

I never ever purchase insurance contact , but when I updating new phone contact. they always suggested me to get insurance

Seirÿu said:
Hey guys,
I currently have a Moto D3. I like it, but I have oil under the screen, leaving a huge black spot on my screen. It's transparent, but it makes things pretty difficult to view... And insurance replacement is apparently $100 US... (this is BS)...
So for a few hundred more I'm considering just paying full retail for a better phone.
I love my physical KB but I think it's about time to let it go, lol.
My question to you guys, as I've been in and out of things in the Android community lately, where should I look towards for my new replacement?
Anything in the near future I should just wait a month or two for?
Thanks guys!
Seirÿu
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Click to collapse
When you get a new phone go with a authorized retailer. I went to go wireless went I got my dx2 cause Verizon's main store could not figure out how to separate my line from my mothers family plan into my own line. But I got the go wireless very of insurance and it costs me $6 a month and its only $50 if I need to use it.
Sent from my DROID X2 using XDA

Verizons insurance sucks! I have mine through best buy when i bought my razr there. I haven't used it yet but they replaced my X for free.
Sent from my DROID RAZR using xda premium

Please give this a read and see if you can help

So I have a Maxx HD. Love the phone. Unlocked the bootloader and slapped eclipse on there. Like feels finally complete because I've been rocking eclipse and the liberty roms since DROID X days... Then I went to the beach and did not practice proper phone maintenance when around salty damp areas. While I never dropped my phone in the water. It got moist around the charging port which I could eventually see green corrosion on the charging port.
So I gently cleans it off with a dry clean toothbrush and the port seemed to return to normal in that I could charge my phone again. However... Only with this one specific wall charger I have. Any other connection inserted into the port causes the phone to boot loop
So, now I I have a few sever cracks in the screen, I can't flash back to the stock firmware Sonic worried about sending the phone in to be repaired via the insurance I pay for... I'm wondering if anyone has any suggestions I may try. I know it sounds bad but in was thinking of completely frying the phone some sort of way and then sending the device to my insurance carrier.
Any thoughts?
Sent from my XT907 using Tapatalk 2

You have a maxx HD or a xt907? What kind of warranty do you have?
Sent from my PACMAN MATRIX HD MAXX

If you pay for insurance it should not matter. I have done many of claims with custom software on the phone, if it has physical damage, or it just does not work they will replace it, at least in my experience they will.

Well it definitely does matter. Att insurance won't warranty any accidental things 95% of the time. I use geek squad and this is my 4th phone all destroyed lol and all I've had to do is pay 10 bucks a month.
Sent from my PACMAN MATRIX HD MAXX

deeje00 said:
Well it definitely does matter. Att insurance won't warranty any accidental things 95% of the time. I use geek squad and this is my 4th phone all destroyed lol and all I've had to do is pay 10 bucks a month.
Sent from my PACMAN MATRIX HD MAXX
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The point of paying for insurance is for accidental things, I was on ATT before verizon and insurance def had no issue letting me pay the deductible to replace my TP2 when I dropped it in the toilet (and I told them this), and it was running energyrom. With verizon, I have replaced a couple phones through Asurion, Cracked screen because a motor shaft swung into my leg at work (where my phone happened to be), another cracked screen from dropping it in the parkinglot when my daughter was born. This is with total coverage though, unless you are talking about some other kind of insurance I dont know of... I did not do anything but factory reset on any of the devices I returned (if I could) so they were all not running stock software, and it didn't matter.

All I know is I used to have att insurance and it was 9 bucks a month with a 125 deductible and they refused to replace my phone after I dropped it off of a roof.
Sent from my PACMAN MATRIX HD MAXX

I have the Verizon Maxx but because it's so F'd up I'm using my Raxr M
Sent from my XT907 using Tapatalk 2

So the phone is unusable? Why can't you just download a stock recovery, flash that, remove root, send it in?
I'd hate to see you have to lie and say the phone was lost. This type of activity drives insurance premiums up.
At least verizon let's people make twelve payments on full retail. But the phone is almost a year old so Def not worth it.
Maybe go to a repair place and get a quote, although I'm sure it will cost more than your deductible.
You could always sell it as is on ebay. Maybe buy a mediocre hd and swap batteries?
I had a galaxy nexus back in March. Fell out of my pocket and accidentally ran over it with my car. (yeah all because I bought some dumb slick case trying to protect it and look what happened). Anyway I spent many many hours trying to decide what to do. Do I spend a little over my deductible and repair the screen. Or do I send it in and risk being caught. And deal with the high liklihood of getting a problematic replacement (gnex had a lot of problems but still a great phone). I was able to connect my phone to a computer and un root it after returning to stock.
Does this charger you mention have a detachable cable? Maybe it will recognize your computer. Try more cables! I can't count the number of times where a different cable and computer makes a world of a difference.
I guess you'll just have to consider hitting it with a hammer a few times to ensure its unusable. I hate the fact that people even have to do that. It's total BS! I wonder how much money insurance companies have lost in customers damaging potentially reusable parts...
Sent from my DROID RAZR MAXX HD

Return my S4 for a Maxx?

I'm new to Verizon, and I got my phone from Amazon. So I've got 30 days to decide if I want to keep it. I got a Galaxy S4 but honestly I should have known better. The battery life is just not getting me through my day. I thought about getting an extended battery for it instead, but the phone with an extended battery plus even a thin TPU case seems to be around 5/8" thick. By contrast, the Maxx with its big battery (which is smaller than the extended S4 battery, sure, but still 3500mAh should get me through the day) is barely any thicker than what I currently have so it's easily pocketable.
The concern I have is the display - I really like the 1080p display on the S4 but I know that the pixel density is way overkill. Has anybody else gone backwards in resolution? How does the display on the Maxx/Ultra look if you're used to 1080p? I'm sure performance is fine. Touchwiz is heavy as far as skins go so I expect the Maxx to be pretty darn snappy even with just a dual core because it has 2GB of RAM. 32GB of storage is plenty.

I am using both a DNA and the Maxx daily, so it's 1080p LCD vs. 720p AMOLED. While the screen on the S4 (and the One) are very good, they're not so much better that I think that I am looking at a lower end phone with the Maxx's screen. The screen on the Maxx is still decent, even if it's got annoying AMOLED qualities (over saturation, purple tint at low brightness) but it's fine.
If battery is a problem on the S4, and you don't want to be switching out battery packs, return it for the Maxx.

raichur0xx0rz said:
I am using both a DNA and the Maxx daily, so it's 1080p LCD vs. 720p AMOLED. While the screen on the S4 (and the One) are very good, they're not so much better that I think that I am looking at a lower end phone with the Maxx's screen. The screen on the Maxx is still decent, even if it's got annoying AMOLED qualities (over saturation, purple tint at low brightness) but it's fine.
If battery is a problem on the S4, and you don't want to be switching out battery packs, return it for the Maxx.
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Orsum. Now if only Amazon would get them in stock. I'm going to be calling them tonight about it, and hopefully they'll at least let me place my order. I can get by on a Droid X2 a little longer. :laugh: :crying:
I talked to VZW to see if I could return my S4 to Amazon and get the Maxx through them and they're like yea, but you have to cancel your contract through them and then open a new one with VZW. But my contract has 3 lines and 2 of them are happy with their phone. I wouldn't make them do that just for me. I'm kinda stuck. lol

Interesting... Did you open up a Verizon account through Amazon recently? Sounds like you didn't since you have an X2.
If you didn't, then you should just be able to return the S4 and get your upgrade back, then go to the Verizon store and (trade in your X2) upgrade there. Doesn't matter where you do the upgrade if you can just return it to where you got the new device from.

raichur0xx0rz said:
Interesting... Did you open up a Verizon account through Amazon recently? Sounds like you didn't since you have an X2.
If you didn't, then you should just be able to return the S4 and get your upgrade back, then go to the Verizon store and (trade in your X2) upgrade there. Doesn't matter where you do the upgrade if you can just return it to where you got the new device from.
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I did actually just open my account. The X2 is a spare I acquired because when I first got my S4 and my wife's S4 BOTH of them had to be replaced almost immediately (hers just died and wouldn't power on; mine had the speaker go out so it never ran). I didn't want to go without a phone and neither did my wife so I picked this thing up on my local Craigslist and transferred her number to it while hers was replaced, and then transferred my number to it while mine was replaced. So this is a brand new account.
I was told by Amazon via email that basically that's what I can do though. Return the phone, get my subsidized device purchase price back as a refund, and buy the Maxx on subsidy when it's available.

Oy, that's a hassle. Although... if you just open a line and bring your own device, even "through" Amazon, if they release you from the 2 Year Contract on your line, shouldn't you just be on month-to-month at that point, using the Droid X2? And then, can't you just go to a Verizon store then sign a new contract there? Seems odd that Verizon won't let you do that, though it could just be the individual wanting you to do everything through them instead.
I know Amazon adds a few extra stipulations in their agreement, but I don't know if they lock you in like that where you can only purchase through them.

raichur0xx0rz said:
Oy, that's a hassle. Although... if you just open a line and bring your own device, even "through" Amazon, if they release you from the 2 Year Contract on your line, shouldn't you just be on month-to-month at that point, using the Droid X2? And then, can't you just go to a Verizon store then sign a new contract there? Seems odd that Verizon won't let you do that, though it could just be the individual wanting you to do everything through them instead.
I know Amazon adds a few extra stipulations in their agreement, but I don't know if they lock you in like that where you can only purchase through them.
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Well, Amazon says they will refund the purchase on the original phone, so what I plan to do is send it back, let them refund me, and then see if I have an "upgrade" on the Verizon website. If I do I'll just buy through them or go into the local store and pick it up. If not, then I will call them and worst case is I'll have to wait for Amazon to get it in stock.
Might have to pick up another phone if I have to wait, though. This X2 is seriously laggy. :lol:

I had an S4 with AT&T and I opted for the Maxx on verizon (needed to swap carriers anyway).
I really don't regret it. The camera on the S4 is lightyears better than what we have, and that does really bother me, but I can't leave this battery life anymore. The screen difference is noticeable... especially with a screen protector. No idea why but I swear something about a protector magnifies pixels a bit. But it's not a deal breaker for what I do with a phone anyway.

Thanks for the input guys. The S4 is back in Amazon's possession and I'm just waiting for the Maxx to come in stock, already have the order placed. I was warned that it could be a while so I'm getting an OG RAZR Maxx on Swappa so I'm not stuck with this X2 for now.