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i've recently changed my lcd screen of cruise. The new screen has more brightness than the old one but lesser contrast. Is really dissapointing when you look at it from a small angle. (too bright). I sent back the cruise at HTC representative in Cyprus but they said that these are the new screens they install and can't do anything else. Anyone experienced any similar problem?
Is there a hidden service menu you can adjust the brightness?
Besides the included HTC Brightness application that is by default part of your apps in HTC Home, you can change brightness in Settings>>System Tab>>Brightness
You mean th backlight? it's not a problem with the backlight. the lcd has too much brightness and little contrast.
i've uploaded 2 photos of the cruise to see the screen
It looks like a bad screen. I would try to get them to replace it again.
I have exacatly the same problem!
where did you get your screen from?
I ordered mine from a chinese company on Ebay (please see my TC dismantling instructions here for details) and got the same results:
the viewing angle and contrast is not as it was, and I compared it to a new TC. It's hard to see something from the side, botton-angle view is blanked.
One lab's technician told me the LCD's probably not original or dropout, as "it should cost 100$ and more"...
I ask the supplier about that and they insist they checked it before delivery and may be "I'd fitted it wrong" (?!)
There is no 'special' fitting there, and only one ribbon connection, so it's either working or not - nothing to do with viewing angle and contrast.
Any help on this TC issue is welcomed
It's like Orbit II screen.. Poor viewing angle..
Screen quality is mainly difference of touch cruise and orbit II.. But it's like replacement parts of TC same as orbit II unfortunately...
Sorry for my English...
LCD Replacement
Hi also.
This is clearly a miserable story. My screen broke and I also obtained a replacement screen through Hong Kong (via a UK reseller) which suffers exactly the snags you have (dodgy screen contrast and very poor viewing angle). I think it's rubbish but what's the alternative apart from an OEM high cost fix? For info I think the poor performance in these screens is a standard feature as the first screen replacement had slightly different fixing/alignment lugs and was replaced by a different unit with the correct lugs. Both units however had identical poor screen performance. Has anyone replaced a screen with performance identical to the original??
Many thanks and great forum/very helpful thread.....
I have mine replaced 3 weeks ago due to a small accident with my phone, fortunately I have a insurance on it and I let it repair by official HTC dealer.
I donot have the issues as described here... Maybe this can help you in contacting the suppliers you used..
I have owned a TC since Feb 08. Earlier this month the top half of screen would not display. Returned to HTC USA for repair. They claimed TC out of warranty for several reasons, including breaking security seal. None of reasons were accurate, but agreed to pay approx USD200 for repair as I need my phone. Unit returned with poor quality "washed out" screen described above. Sent phone back and was told they did not see any problems. I called and directed them to HTC website so they could see pictures of what the TC display should look like. It seems repair was made with the "available" replacement screens. Requested replacement phone if they cannot repair to original quality. Called my vendor, Mobile Planet for assistance but they could/would not help. After discussing with "management" a HTC cust svc rep emailed an offer late last week to replace with a generic english phone. Email stated replacement phone would be the same model, but with different part number? HTC rep out of office to answer questions/resolve until next week. Will update post with outcome.
I had to replace my screen aswell.
I ordered the part trough an ebay seller. It cost me around 45 euro's incl. s&h.
The screen works but starts up in what's best described as "save mode" = 4 color low res.
But when the device turns into standby mode and awakes again the screen shows normal res and colors and is very much the same Q as the one that was replaced.
No contrast or view issues though....
im happy to see im not the only one with this problem.
I gave back my touch cruise to HTC because i broke my LCD.
same problem, the display has a lot of brightness but not a lot of contrast, and the view angle is poor!
i called my htc vendor and he tolds me that's the new LCD from htc.
PLUS:
My htc came back with a hole, like if he fall.... im very angry.
Wow, I am totally freaked now...
I just droopeed, ehm ok I confess, I did a Hulk slam with my HTC cruise just yesterday (personal issue...love sucks) anyways, I am about to get my lcd replaced for $130 I hope I dont suffer.
I do however need one help, it seems that my HTC is still functional, I could recieve calls, although I cant be sure of anything else since my screen doesnt display anything. The casing is all cracked and partially open .
But Windows Sync still works perfectly, my only question is: Is there any way I can save my smses? Perhaps it is filed under a certain folder?
I really need my sms it contains some data that I have not saved into notes, unfortunately I have not installed anyback up programs. I have looked around the folders on the internal memory but cant find it, Is there hope for me still?
My Mobiler
Well, here is a really nice helper to LCD-less units:
Download the free My Mobiler and use it's on-desktop-screen simulator to manage your phone.
Otherwise you can go Explore the unit with ActiveSync for any data you may need.
Just to report. I got my LCD screen replaced by Pocketpctechs.com, has the wash out screen problem.
HTC LCD Repair follow up
epxguy said:
I have owned a TC since Feb 08. Earlier this month the top half of screen would not display. Returned to HTC USA for repair. They claimed TC out of warranty for several reasons, including breaking security seal. None of reasons were accurate, but agreed to pay approx USD200 for repair as I need my phone. Unit returned with poor quality "washed out" screen described above. Sent phone back and was told they did not see any problems. I called and directed them to HTC website so they could see pictures of what the TC display should look like. It seems repair was made with the "available" replacement screens. Requested replacement phone if they cannot repair to original quality. Called my vendor, Mobile Planet for assistance but they could/would not help. After discussing with "management" a HTC cust svc rep emailed an offer late last week to replace with a generic english phone. Email stated replacement phone would be the same model, but with different part number? HTC rep out of office to answer questions/resolve until next week. Will update post with outcome.
Click to expand...
Click to collapse
HTC screen repair issue may be a big problem since they could not replace with screen of original quality. To solve my complaint, HTC provided a replacement phone. HTC stated it was a refurbished unit, but I think it was a brand new phone. It is my guess that for some odd reason, HTC is not able to provide OEM screens.
I do appreciate that despite all the costs and time I spent to get a solution, in the end, they did solve my problem.
Hi, I I tried searching for this issue but couldn't find any thread specific to my problem. In darker lighting and on dark images or video I notice some bright blotches in the left center of my screen. It's a pain watching videos with it, but does not impede use of the device. Forgive me if this is common light bleed, but I thought that was exclusive to the edge of the device. Is there any fix I can do on my own or should I try and rma?
I would personally suggest an RMA, that doesn't look right somehow...
U have heavy lightbleed on the top and bottem left side of your screen.
But those blobs in the middel should not be there.
I would suggest a RMA
Sent from my Transformer TF101 using XDA Premium App
I had those on my 16GB that I RMA'ed....now my 32GB that I got as an exchange is starting to do it as well.
Starting to regret giving Asus another chance. Never trusted their products before and with good reason......
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
You're the third person I've seen with this issue in the past week which is an alarming trend to say the least.
Did it develop over time? Was it there in the beginning? Check your serial number on the box for the revision code (starts with B, EX: B5O, B4O, B6O), which is it?
Definitely RMA. It's unacceptable when there's tons of light bleed on the edges but when it's in the center that's just ****ed.
Looks like I'm too late to return, I'll have to RMA. The serial number is B4O, and I suddenly noticed it, though it's quite possible that it happened over time, I don't recall it being there when I got it.
I am having the same issue, though not as bad. I will try to post pics when I get time.
I just can't decide if a RMA is worth it.... sigh.
My Serial starts with B4O as well.
Edit: Is this actually light bleed or something else? It looks like the IPS screen was impacted before install.
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Sparky32 said:
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Click to expand...
Click to collapse
I only notice mine at near full brightness, and with the room pitch black. They are pretty small too. I think I may just try to live with it, as it seems RMA isn't a 100% fix either. I'm afraid I'll be without it for 10-15 business days, and possibly end up with something worse!
yep mine seems to be much worse
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
That's ridiculous. I shouldn't be afraid of more problems after sending my unit in as a RMA. I think I am just going to hold off and reevaluate the issues in a few months. I'm just worried that the dust in my screen will continue to get worse and worse.
Can anyone speak for a device with a different serial? Also, should I wait and see if ASUS actually fixes it, or RMA as soon as possible? On a side note I thought for RMA they would send me another one and I'd ship this one back when I got the other one, does ASUS not do this?
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
What's your S/N prefix on the replacement?
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Tubular said:
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Click to expand...
Click to collapse
So at this point my options are to RMA and most likely not get a fix, keep it and try to ignore the lightbleed, wait for better manufactoring/repair and then RMA, or sell it for $180 on Gazelle or maybe more on Ebay/Amazon and use that to buy the thrive or tab instead. I'm leaning towards the first and maybe the last, but I'd be paying about $750 on the last one (calculating new tablet price by adding old price and subtracting the difference.). Suggestions?
Just noticed this on my transformer. It's barely a month old! Gonna take it down to the service centre tomorrow. Ridiculous.
Thewalrus0034 said:
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
Click to expand...
Click to collapse
How'd this work out for ya? I was curious how the Galaxy camp was doing so been reading through the Galaxy 10.1 forums, geez I thought we had problems, lots of similar complaints over there about build quality, keyboard lag, reboots, etc and worse of all evidently alot of them have what they call Newtons Rings effect on the tab where the top glass presses against the LCD and makes water looking blotches some of them over half the screen and it changes with temperature lulz. I have seen that stuff before on anything with an Otterbox Defender case with that built in screen protector, those always do that and it's hideous I couldn't live with my tablet doing that.
I have just sent my tf101 back for the newton rings effect you describe.. Maybe galaxy tab ain't the answer either then
Sent from my GT-I9100 using XDA App
Rubbish...just got the replacement and its got the same dumb newton ring type issue, touch the screen and you get rings n blotches.. Time for a refund.. Wonder if its a bad batch
Sent from my GT-I9100 using XDA App
I got my phone a few days back and on full brightness I notice backlight bleed at the top left of the screen. It isnt very noticible but is nevertheless annoying. My computer LCD also has bleed at about the same spot so I know LCD's do have this problem but I am not sure if the nexus S is supposed to have it.
So anyone else has backlight bleed? Can I and should I claim warranty on this? If I claim warranty I should demand a replacement instead of repairing and putting a new LCD in it right? My phone is barely a few days old.
I have 3 dead pixels as well.
Seems like I have corner bleed as well with full brightness. Please someone comment on the quality of the i9023 display? I know dead pixels are pretty common and they dont really bother me. But I am kinda disappointed with the backlight uniformity.
That should be plenty to get you a new screen or a refurb phone. I don't have any screen bleeding on my i9023 and the SC-LCD is exceptional. Have a chat to samsung or your carrier while it's still brand new.
I don't have it. Get it replaced
Okay guys will go to the service center. I hope they accept it without much hassle.
Now as for refurbish phone, why should I be getting a refurb phone? My phone is less than a week old.
From memory, Samsung's policy doesn't involve getting you a brand new phone. They'll give you a refurbed one or change out your screen (most likely). However if you've bought it from a reseller or service provider, they might be able to offer you a new one no hassles. It all depends really, and i've not gone through it to really comment.
Just remember if you end up sending it in, don't put the back cover or battery in there and unroot and relock bootloader just in case. If you're lucky you'll get an extra back cover and battery for your troubles.
Harbb said:
From memory, Samsung's policy doesn't involve getting you a brand new phone. They'll give you a refurbed one or change out your screen (most likely). However if you've bought it from a reseller or service provider, they might be able to offer you a new one no hassles. It all depends really, and i've not gone through it to really comment.
Just remember if you end up sending it in, don't put the back cover or battery in there and unroot and relock bootloader just in case. If you're lucky you'll get an extra back cover and battery for your troubles.
Click to expand...
Click to collapse
I dont have the phone rooted so thats not an issue.
I bought a sim free nexus from samsung distributor in my country. I really didnt know about this samsung policy it really stinks if true.
I dont have time to get the LCD replaced as I am leaving town next week and it kills resale value as when you sell the first thing the other person asks is if it's been repaired.
I will call the distributor tomorrow to see what "policy" they have regarding this. If I get new phone then good otherwise I will just keep using it. The problems with my LCD can only be seen with a keen eye so I really dont think it would cause a problem when selling the phone.
You'll probably be expecting a 3 - 4 week turnaround time if you send it to them (unsure about service centers and what powers they have in this) and you can have a read here. Luck of the draw most likely.
I just checked a friends iphone 4 and even that didnt have a very uniform screen at full brightness. Are you guys really sure you cannot see any bleed at full brightness in a dark room?? Not many LCD's are capable of that atleast the corners will be a bit more bright. And to be fair the nexus LCD does get really really bright on full brightness.
I think I can live with this since I barely use the phone on full brightness.
And I also searched about dead pixels, it seems many screens will have atleast one or 2 if you notice hard.
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I think so. Mine has none of those issues and is very solid.
Yes you should go back. You are paying good money for that phone and the service! Also, there is an old saying that I think that AT&T is forgetting or has forgotten. "The customer is always right."
I am shocked a little that she would just pooh pooh it off like it was all cool and that you would believe that they are all that way? Such a shame that these new shiny expensive phones are having these cosmetic flaws. There was an issue of a discolouration on one of the newer Sony phones.. *shakes head* Hate to say it but this phone was ruined for me when I found out it was gonna be only 16gig..
Good luck there, friend
It's hit or miss just like anything else. I hate doing unnecessary exchanges for small petty stuff.
Sent from my HTC One X using xda premium
Take it in and demand a new phone. What you are describing are definitely defects with your particular phone, mine is flawless. You paid good money for that thing and are stuck with it for two years, you should not have to settle for anything less than a perfect device.
Sent from my HTC One X using XDA
Wow, that kind of pisses me off for some reason. Don't let retarded ATT personnel tell you what is expected build quality. Most of those floor clerks don't know their ass from their elbow when it comes to technology. Like the other dudes said, take it back and ask for an exchange, make them bring out two or three other units and pick the most solid one of the bunch. You're paying multi-hundred dollars for it and signing a two year contract, don't let those same retards that told me the one x has "a amoled screen" and that I should get it because "it works even with a lumia 900 sim card" lecture you about build quality.
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Most of our htc one x have this light leak from the buttons, look for the thread, its normal.
The camera area is plastic.
and can you post a picture/video of the screen issue? just so we can get a idea of how much you are pushing it in lol
Yea that's a defect, you should able to exchange that...
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I had similar issues with the creaking and the top right of the screen being "mushy". I had bought mine outright at BestBuy and I took it back and told them it was a defect confirmed online, which for the most part is. When I got the next one not a single creak and screen is solid.
Just take it back and tell them you did your research on the issue and found that it is indeed a defect, because it is.
Common with HTC out seems. My inspire was exactly the same.
Sent from my SGH-I777 using xda premium
Here's some pictures: http://imgur.com/a/od8u0
I just noticed that, if I press on the screen (not even that hard) in the bottom half, it does what you see in the third picture, almost as if the display is too close to the glass.
Sent from my Transformer Prime TF201 using Tapatalk 2
ThisWasATriumph said:
I think so. Mine has none of those issues and is very solid.
Click to expand...
Click to collapse
Agreed...Even mine doesnt have these issues...you should get it exchanged...
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
eallan said:
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
Click to expand...
Click to collapse
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
AT&T told me if I wanted to exchange it I would have to go down town to one of their offices. Apparently they wouldn't let me exchange it at that store. Which is kinda bull, since it's an official AT&T store.
Sent from my HTC One X
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking at an issue that doesn't exist.
I'm not saying that all phones are flawless or that this phone is flawless. But my hardware resembles what you have described, but I consider them as non issues because they're not really issues at all.
However, when it comes to software of this phone. There is a LOT of be desired, and I've only had the device a few hours.
HORRRRRRIBLE!!!! keyboard, just atrocious.
Weak wi-fi signal, I'm 20 ft from the router with no walls, WTF.
Random network disconnects
flawed multi-tasking
These are the issues you should be MORE worried about.
n19htmare said:
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking.
Click to expand...
Click to collapse
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
n19htmare said:
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
Click to expand...
Click to collapse
No, you're fine, I felt like I was just being anal about it as well.
30 here in Arizona as well. So, if they won't exchange it, at least I can return it and buy another one right there.
Sent from my HTC One X using Tapatalk 2
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
gakio12 said:
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
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Click to collapse
You paid premium price for a factory defect... Yes they will replace and you should call... Now
Sent from my Pixel using Tapatalk
use that premium 24/7 support and report back how it was handled. we're all curious how it goes...
On first attempt, I used the chat function. They kept asking for a screenshot showing the red tint, but a screenshot doesn't work like that. Then after 45 min, I was told that this is taking too long and that I would get an email. I asked about a warranty replacement, and was told that is an option if this doesn't resolve.
I just want a warranty replacement...
I'll just call the Google Store during their business hours, obviously the 24/7 support and the Google Store are two different things.
Keep us posted.
I'll be calling the Google store first thing tomorrow, but in the mean time here is a picture of the issue. It's much more apparent in real life, but you can see the right side of the screen is darker than the left.
Just a quick update, they are sending me a replacement device. Hopefully the replacement doesn't have issues!
Good call. Yea that looks pretty bad, I would have returned it in a heartbeat.
Let us know how the replacement is. I have a XL and the top half has a pinkish hue. I'm debating if I should exchange it or not. I have noticed it on every device I've ever had with Amoled to a certain extent or another. It's for sure not as bad as other devices I've had. I'm debating getting it replaced. I'm just worried if I do the next one will have it worse, or a different issue that's worse. But for the amount of $ we paid for the phone it should be perfect IMO. I'll tolerate it on a $400 device.. not a close to $1000 device ($946 to be exact with tax)
Dunno. Ide exchange. I have had perfect amoleds on my note 5 and 7. Its possible to get a near perfect one.
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I have the exact same thin on my Pixel 5 inch. Could it be the adhesive for the screen/digitizer needing time to cure? I read that in several places with some older phones and iphones. I might give mine some time and then send it back if it doesn't settle... Is anyone else having this issue? Or can anyone else confirm if their screens are perfectly uniform using a white screen?
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
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dermotti said:
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
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Click to collapse
My XL was made in Taiwan.
Also Erica Griffen noticed it on her's
https://www.youtube.com/watch?v=Rny-3j7SIDs&feature=youtu.be&t=8m58s
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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I wouldn't worry about getting charged... there were a LOT of 6Ps that got exchanged for the same defect and I never heard of anyone getting charged. I went through 4 Nexus 6Ps before giving up on the lotto and getting a 5X. The issue seems way less prevalent this time around, but OF COURSE my Pixel has an uneven screen. Its not as bad as any of the 6Ps I had, but I've had my Pixel since Monday and I just can't live with it. I ordered my replacement yesterday. So far, everyone that has gotten a replacement between here and the XL forum they have been defect free! Fingers crossed.
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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Click to collapse
They won't reject it. Once they send you the link to order your new one they have already accepted it [emoji4]
Sent from my Pixel XL using Tapatalk
pchoi94 said:
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
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Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
graffixnyc said:
Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
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I got a replacement and it is perfect. Good luck!
I also sucessfully got my Pixel replaced due to the right 1/3 of the screen being darker and pink tinted. One question though: for those who got replacements, did you send back the accessories (cables, charger) or keep them?
I'd love to have an extra charger...