[Q] Unable to charge. DOA? - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Hi all,
my brand new Galaxy Note 10.1 won't boot and it seems like it is not charging.
The first time I turned it on the screen lid up with a colourful snow image and stayed like that until I turned it off.
Subsequently the tablet wouldn't turn on.
I have tried a different charger but with no luck.
However after trying to reset the device (power + vol up) and playing with the power on button for awhile, I did manage to get the Galaxy Note 10.1 boot screen to show, but it was just stuck there and eventually it turned off.
Incidentally, I bought the device from Currys in London Victoria on Sunday and I live abroad, so I have no way of going back to the store for a replacement. Any ideas of how to get it replaced or repaired? It's only 2 days old
Thanks in advance

Acoman said:
Hi all,
my brand new Galaxy Note 10.1 won't boot and it seems like it is not charging.
The first time I turned it on the screen lid up with a colourful snow image and stayed like that until I turned it off.
Subsequently the tablet wouldn't turn on.
I have tried a different charger but with no luck.
However after trying to reset the device (power + vol up) and playing with the power on button for awhile, I did manage to get the Galaxy Note 10.1 boot screen to show, but it was just stuck there and eventually it turned off.
Incidentally, I bought the device from Currys in London Victoria on Sunday and I live abroad, so I have no way of going back to the store for a replacement. Any ideas of how to get it replaced or repaired? It's only 2 days old
Thanks in advance
Click to expand...
Click to collapse
plug it into the computer with ODIN running and see if it can recover your tablet

"colourful snow image" wtf.
Talk to the store on the phone, send it back via dhl or some other service.
When trying the odin stuff, check the flash counter... if you can connect with odin you will be able to flash a stock firmware, be careful to choose the right one for your device on sammobile.

khanh1289 said:
plug it into the computer with ODIN running and see if it can recover your tablet
Click to expand...
Click to collapse
Unfortunately the device is not even recognised on any PC I've pluged it to, so it seems to be completely dead.
Thanks for your help though @khanh1289 & @KoRoZIV

Did you tried to put it in download mod or recovery? To be recognized by Odin you have to start with power+volume down, to get in the stock recovery for data wipe power+volume up.
Edit : nvm, I see that you tried... sorry it's dead, I hope you can exchange it.
Sent from my GT-N8010 using Tapatalk HD

Related

Phone is stuck on a screen maybe bricked during flashing????

Ok I was flashing back to stock 2.1 useind odin when mid process my phone fell battery out usb disconnected and bam thats it. Now my phone is locked on a screen that shows a picture of a phone ! and a computer. I can get it back to download mode and odin will se the phone but gets no further then do not unplug device, my computer beeps when its plugged in but it dose not show the phone in my computer section. Any fixes or am i screwed?
PS phone is only two weeks old if need be could I take it back like this????
Hmm I think I may hove gotten past this problem. Uninstalled odin reinstalled and now it seems to be hopefully working
Here is the fix
I was in this same situation yesterday. Here is how to get it back into download mode.
•Be sure the Samsung USB drivers for the phone are installed on your computer.
•Remove and replace the battery.
•Connect the phone to the computer with the USB cable. The "phone-exclamation mark-computer" picture should display on the phone's screen.
•Hold the Volume Up+Volume Down+Power buttons down simultaneously.The screen should go blank, then the picture should appear again. When the screen goes blank a second time, release the Power button while continuing to hold the Volume Up+Volume Down buttons down
If that doesn't work,i had a similar problem where I could get into odin, but it would progress beyond the pit file. Take the battery, sim and memory card out of your phone. Start odin. Put the battery only back in. hold volume up and down. Plug the phone in while holding these buttons. Don't let go until you are in download mode. Now try restoring. It should work.
Thanks for the input i am back up and running!!
Sent from my SAMSUNG-SGH-I897 using XDA App
Bricked replacement Captivate - Orange Screen
Just to let you know. I recently received a replacement captivate thru warranty exchange. The phone was apparently a new one with JF6. So I decided to do an update to JH7 using Kies mini. A little over half way to the update procedure, the phone screen turned orange and stayed there for a long time, eventually I had to pull the plug. Of course I had to manually go to download mode and launch Kies mini emergency recovery, the damn thing again got stuck at the orange screen.
If anybody has this experience do no proceed further and throw that damn thing back at At&T's face. Do not attempt to do anything. I made a mistake of then doing an ODIN one-click back to stop and the phone got stuck half way, went to the orange screen.. and then it was over.. The phone was dead, wouldn't turn on, no recovery or download mode with any button combo. When I plugged in to the wall, no battery indicator.
save yourself the trouble and return the damn thing
still there
I am a "noob" to posting here, and a noob to the android due to being an avid iPhone user. I am having the same problem, phone -!- computer and have tried every method i can find in this forum to get passed it. Are there any other thoughts or suggestions? (got hung at do not turn off target in odin) Thanks in advance to any help.
I would look at this thread http://forum.xda-developers.com/showthread.php?t=1153310
Stephenv1971 said:
I would look at this thread http://forum.xda-developers.com/showthread.php?t=1153310
Click to expand...
Click to collapse
went that route, still cant find dl mode. have resistors built and all. any way i try to boot shows me the phone -!- computer, and the computer doesnt attempt to recognise it so there is no communication between the computer and phone. unfortunately, i dont have a v/ohm meter, so i am not sure of the accuracy of the resistors i used to make my jig.
I fixed this many times with phone that had the button download mode and didn't.
Getting into download mode while softbricked like this wont show the normal download screen. IT will still show the error screen....
With download mode working still:
Simply remove the battery and replace,
Open odin
Hold down volume keys and plug it in till you see odin recognize ur phone.
Then continue to use odin.
Dosent work, repeat.
If you know ur button combo dosent work:
Just open odin.
Remove battery & replace.
Use jig (3k 100k ohms twisted)
Then when the phone turns on and your see the pc! screen plug in usb.
See if odin sees it.
Assuming your flash didn't fail on the PBL.bin or SBL.bin you should be fine.
Follow the methods suggested by other users here and you will get back up and running in no time at all.
Don't sweat the 'phone-!-pc' screen. I'm a little surprised that no one has given you the good news....that is just a version of the download screen for later hardware revisions. It looks bad, but if Odin recognizes your phone (if one of the COM fields goes active), just start your flash again.
Now if Odin does not recognize the phone when plugged in via USB, then you have some more work to do.
I had forgotten about posting here, and my problem has been resolved. So here it is... I tried everything that I could find within this forum, almost. I built my own jig with inferior radio shack components that would not activate download mode, though it would turn the phone on. I got wise, spent 8 dollars at ebay and purchased a JIG there. Instant download mode after 3 days (shipping). Reflashed with one click, updated w/ kies, made kernal changes and am now rockin my captivate. Thanks to those who assisted.
Steve_O_1971 said:
I had forgotten about posting here, and my problem has been resolved. So here it is... I tried everything that I could find within this forum, almost. I built my own jig with inferior radio shack components that would not activate download mode, though it would turn the phone on. I got wise, spent 8 dollars at ebay and purchased a JIG there. Instant download mode after 3 days (shipping). Reflashed with one click, updated w/ kies, made kernal changes and am now rockin my captivate. Thanks to those who assisted.
Click to expand...
Click to collapse
Using the 3-resistor method takes A LOT of patience, at least in my experience. Glad everything worked out.
beast534 said:
Using the 3-resistor method takes A LOT of patience, at least in my experience. Glad everything worked out.
Click to expand...
Click to collapse
Patience is a virtue, and my Ex's name. LOL! I can do without patience.
Jokes aside, i actually soldered the resistors to a plug that i had cut up, and made sure it was covered so my skin wouldnt come in contact. The Radio Shack here buys inferior products and sells them at reggular retail. Unfortunately my $300.00 V-Ohm meter is on the fritz, and i have not had the time or money to replace it yet, but I have intentions to check the actual resistance of the jig I made. ^^

T-Mobile Samsung Galaxy SGH-T989

I'm a new member so please dont take it out on me for posting in the general discussion board. I was trying to upgrade my Gingerbread firmware into the new ICS firmware. I downloaded Samsung Kies and the phone couldnt connect for 10+ minutes. It finally connected and started upgrading, in the middle of it all, I lost connection and it said to turn off my phone and re connect the usb. I did that and the phone was stuck on "firmware has encountered an issue". After googling for hours I finally found a thread on here stating Odin could flash/boot the phone into the old condition. I proceeded to do that and then the connection stopped in the middle of that. My phone went blank and will not turn on. I bought a USB jig and had it shipped overnight for $30+ from Amazon and it doesnt work. Is there any other option I have other than slamming the phone into the ground or going to tmobile to purchase another pricey phone? I appreciate any feedback I am beginning to hit depression stage now hahaha.
Can't be that depressed with all those hahaha's
use Odin to flash the standard Samsung ROM which you'll need to download, put the phone into download mode
(hold power + home + vol DOWN)
It also sounds like you have a crappy USB connection. Either get another cable or don't move the phone when its doing these important changes.
Then you'll need to root it again (or leave it stock if you wish) you could then download and flash a rooted ROM
Sent from my GT-I9100 using Tapatalk 2
the hahaha's are a coverup. The phone will not go into recovery/download mode for anything. Ive tried holding the home+vol up/down+power and nothing happens. Im not able to do ANYTHING. It stays off and thats it. I ordered a new micro usb connection but im afraid that its too late for the phone. If I could get it to turn on I would know where to go from there with rooting but it wont even turn on.
I believe I found my own answer...http://forum.xda-developers.com/showthread.php?t=1392487

[Q] GT-8013 16gig wifi only, stuck on logo screen and wont go into recovery mode

I have done hours of searches and can't find the answer to my problem. Hopefully someone here can help.
My GT-N8013 is stuck in the Samsung Galaxy Note 10.1 logo screen. I can't even turn it off without it bringing this screen right back up. It only goes dead when I unplug it and let the battery run out of juice.
I can get it to restart into Odin Download mode, but not into the recovery mode. I can install roms and CWM and stock roms using both Kies and desktop Odin3, and I get "pass" status with no errors, most the time, when I do rom update, but I can't get to the restore screen with the power + volume up button, then releasing the power button and holding down the volume up button only. It just stays on the Logo screen.
I hold down the power + Volume down button and it will restart into the Warning screen that allows me to hit the volume down to go to the download screen or volume up to cancel and restart. Both the volume up and down buttons work for this action so I'm sure the buttons are working okay.
I thought maybe the battery wasn't charging right and that was preventing it from going into recovery mode, but I can charge it for a while and unplug it and the screen will stay on the logo screen for a long time, so I think the battery is okey.
Samsung just said I should send it in, but it is out of warranty and I don't want to put much more money into this devices since it is old and a new version is out now, but I hate to think a great device like this that worked so well for so long is now going to be worthless because I can't figure out how to fix it. Hardware seams to be working fine and just a few days ago, the software was working fine. I'm so confused.
Leading up to these events, I had it turned off for a few weeks because I was traveling and going on airplanes and never ended up using it on the trips so it remained turned off. When I turned it back on, there was a OTA system update that I wasn't sure what it did. Didn't appear to do anything noticeable. Still worked normal. Then a few days later I did a personal data wipe because I was going to sell it and get the new Note 10.1. I went through the new setup process without problems, everything was fine. I sold it to a guy and a day later he contacts me and says it isn't working properly and I've been dealing with this ever since. It didn't appear to have any physical damage and the custom binary download count was at "No" so I don't think he tried to load any custom roms. I don't think this guy is tech savvy enough to do anything but plug it in and use it normal, so I don't suspect foul play.
Any help would be greatly appreciated. Thanks.
Check this
http://forum.xda-developers.com/showthread.php?t=2477626
Sent from my GT-N8013 using Tapatalk HD
I have the exact same symptoms. (No recovery mode / stuck on boot screen even after fresh stock rom installed). Out of the blue after working fine the day before.
Anyone know:
a) of anything further that I can try to resurrect this
b) if I might still have any joy getting warranty service from the shop I bought it from in the UK / Samsung if they send it back to them. I have more than a year left on the 2-year warranty they provided, and have only ever run/attempted to run stock. However as I have been out of the UK my custom binary count has increased to 7 as I have tried to reinstall Stock Roms myself to fix the problem. (However OS version still shows as Samsung Official, not custom)
Thanks so much if anyone can help me
Custom binary 7 = warranty void .
I would try flashing Philz recovery tar through Odin and try recovery mode .

Tablet Will Not Turn On - Help

My tablet is within the 30 day return window, so I am not freaking out. I have the Verizon version 905. The tablet was rooted. It worked fine for a couple of weeks. Last night I rebooted and the tablet's batter went from 50 to 30 in one reboot. I plugged it in to charge and it was taking longer than usual. It was charging at 1 or 2 percent an hour. It was at 82% when I rebooted then it was at 100%. I rebooted it one more time, and it has not turned back on. If I hold the power button on for 5 seconds, it vibrates but no lights turn on (buttons or screen). Anyone have suggestions?
Kurt
Get into download mode and flash stock. What version were you on when it crapped out?
Sounds like a faulty battery to me.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Finally Turned On
When I got it, it already had a Gmail account on it. It was suppose to be new. Everything looked new...I figured it was just an open box. I am not taking any chance, so I am sending it back. I need to flash stock back on it. The model number is SM-P905V. It is running P905VVRUANE4. (Verizon LTE Model) I purchased it without service. I am getting ready to search the forums. If anyone has a link to the instructions, I would appreciate it.
Kurt
More Informaion and Question
Please let me give you a little more detail, so I can get your opinion about what happen. I entered the boot loader and accidentally hit the volume up button and the device went into downloading mode. I did not have Odin connected, so I did a hard reset. I was unable to turn the device on for 30 minutes or so. Would this have caused my problem or do you think it was a battery issue? Thanks in advance for your opinion.
Kurt
So you're saying that you can still boot the device and use it but it's not stable and can't hold a charge? If so I agree with shadowlea, it's likely a battery issue.
Sent from my SM-P900 using Tapatalk

Stuck in "Recover Seandroid Enforcing" Ugh!

So, i decided to finally root my Note 5 after figuring out how to do everything without a power button. Well, last night after rooting and flashing TWRP. I reset my phone not knowing about their new authentication thing. Basically, I can't get my phone to boot normally. It says on the Samsung screen with the red lets, but if I plug it in, it turns the screen on, shoes the red let,, shuts off, then repeats/
My problem is, I have no way of getting into download mode. ADB doesnt recognize the phone as it shuts off and off if plugged in, the function to put it in download stopped working for no apparent reason. I would get to the "Warning" messages before downloading through Odin, yet it wouldn't let me use the download or restart option.
So, Now I am stuck with it not working and had to go back to a Galaxy S3 (It's...so...smalll....) Doesn't anyone know of any possible way to get it into download mode or to bypass the authentication? Any help would be awesome, don't want an expensive phone to just die out on me before it's even a year old.
Ok, first and foremost congratulations on the rooting process, glad you could do it without a power button. However it is with sad news that there is nothing you can do without that power button. You're basically at a point of no return from what I can see unless you can get the power button repaired. Essentially you have a paper weight. Unless someone else has any ideas on what to try, I've got nothing.
Sent from my SM-N920T using XDA Labs
Critical Detox said:
Ok, first and foremost congratulations on the rooting process, glad you could do it without a power button. However it is with sad news that there is nothing you can do without that power button. You're basically at a point of no return from what I can see unless you can get the power button repaired. Essentially you have a paper weight. Unless someone else has any ideas on what to try, I've got nothing.
Sent from my SM-N920T using XDA Labs
Click to expand...
Click to collapse
Yup he needs to get the power button fixed at this point or he has a nice paperweight.
My only question is why not have fixed it in the first place once you knew it was not working?
Makes no sense really to leave it broken when you know you will likely need it.
Sent from my Note 5, Nexus 6P or S6
re: ADB
zxandrewxz said:
So, i decided to finally root my Note 5 after figuring out how to do everything without a power button. Well, last night after rooting and flashing TWRP. I reset my phone not knowing about their new authentication thing. Basically, I can't get my phone to boot normally. It says on the Samsung screen with the red lets, but if I plug it in, it turns the screen on, shoes the red let,, shuts off, then repeats/
My problem is, I have no way of getting into download mode. ADB doesnt recognize the phone as it shuts off and off if plugged in, the function to put it in download stopped working for no apparent reason. I would get to the "Warning" messages before downloading through Odin, yet it wouldn't let me use the download or restart option.
So, Now I am stuck with it not working and had to go back to a Galaxy S3 (It's...so...smalll....) Doesn't anyone know of any possible way to get it into download mode or to bypass the authentication? Any help would be awesome, don't want an expensive phone to just die out on me before it's even a year old.
Click to expand...
Click to collapse
Most likely this idea will not work either but have you tried to plug the phone into the
fast charger for 3-4 hours without touching it or trying anything, then plugging it into
the usb of your computer and see if ADB recognizes it?
Good luck!!!

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