I can't log in to google account - General Questions and Answers

Dear everyone,
I justgot a second hand Sumsung Galaxy SII from Korea. Right now , I can't start adding google account into this phone. I don't know why. However, I can access Internet through my browser fine.
Could anybody help?

Vatanak said:
Dear everyone,
I justgot a second hand Sumsung Galaxy SII from Korea. Right now , I can't start adding google account into this phone. I don't know why. However, I can access Internet through my browser fine.
Could anybody help?
Click to expand...
Click to collapse
What error do you recieve?

I am sorry for late reply . I just got this app installed . The error was that I could log in. It refused the logging in. I was suggested to log in on YouTube app and put my Google account . It works now. However , the play store market still doesn't work . Someone said that because my Rom version is very high. 4.0.1 ...
Now another problem is the battery drains very fast. Is this due to the ROM that I am using ? Should I consider switching to lower version ?
Thanks
Sent from my SHV-E120L using xda app-developers app

Related

error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

[Q] Learning Hub

Was watching a video on YouTube of the learning hub app and was wandering if anyone had heard if it would be included in the American version of Samsung software at some point. Looks like another great application that utilizes multi screen, but with a new twist in linking the timing of the two applications. Would really like to know if anyone has any info on this.
todds67 said:
Was watching a video on YouTube of the learning hub app and was wandering if anyone had heard if it would be included in the American version of Samsung software at some point. Looks like another great application that utilizes multi screen, but with a new twist in linking the timing of the two applications. Would really like to know if anyone has any info on this.
Click to expand...
Click to collapse
It's provided in India version I'm sure. And for other version, you can download it from samsung apps.
It's avialble through s suggest app>>>>
Thanks, I will check that out.
Sent from my Nexus 7 using xda premium
Well, when I tried to download it I got a message saying that Product does not exist in the store. It appears the application that shows up in the search is for the galaxy note phone. Don't know if anybody has successfully downloaded this app but I would be interested to hear if you had.
Sent from my Nexus 7 using xda premium
Okay to get the learning hub app (honestly I didn't find anything useful in it but it might be for others) through Samsung apps here's what you need to do:
1. If you have a Samsung account on your tablet, remove it
2. Clear data and cache from your Samsung apps
3. Go to your Samsung apps, create a new account but list your country as United Kingdom
4. Create a new Samsung account and also list your country as United Kingdom (I suggest to open a new email account or if you have an old email address you don't use anymore/often and register your UK Samsung account with, note that you're gonna have to confirm it through a link that they will send to you via email
5. Login with your UK Samsung account and viola, download the app and enjoy it.
The app will require you to sign in with your UK Samsung account ,which I found annoying, so I removed the account from my tablet. I might mess with it later to see what all the fuss is about! I hope this helps
Hey guys, just got my note N8000 and i realize that i dont have learning hub installed, i am from philippines, do i need to install this app or should this app be included when i purchased my note? Oh and i also dont have the s suggest app
Sent from my GT-I9100 using xda app-developers app

just moved to the states , my gmail still thinks im in egypt , cant access playstore

I created my gmail account a few years ago in Egypt , I recently just moved from Egypt to the USA . I became very disappointed when I realized the playstore still thinks that my gmail is associated to Egypt . I called Google., they werent that helpful , nothing seemed to fix this problem.
I can't download an app like hulu plus or access the playstore website to buy anything including nexus devices,books,or movies !!
Please provide any information that would solve this predicament
If you are on Chrome, check out this thread I found by searching "how to change where google thinks I am" and clicking the first link on Google (under ten posts, can't post links! D: ), they seem to have found the answer for where Chrome thinks you are, at least. I would think that once it realizes your account you are using in Chrome says you are in the US, it would tell all your other account linked apps that you're in the US.
If you aren't in Chrome, make sure you have Google Location services turned on in your settings menu under location on your phone. I think this may work much easier than the other suggestion, and I would try this first, and use the other one as a "plan B".
Hope I helped!
Thanks for your reply ,but unfortunately this problem isnt at all relevant to chrome. It's more focused on google play limiting the access to my gmail account. It is a problem concerning only these two and nothing else. I gave up on it and just made a new gmail to access the playstore .
Sent from my HTC One using xda app-developers app

Google play shows "no result" to everything I search

Hello everyone, I'm having a strange issue on my RAZR HD, to be specific, this is happening on Google Play Store, no matter what I search for it shows "no results" what can I do to fix this?
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Hydr0id said:
Hello everyone, I'm having a strange issue on my RAZR HD, to be specific, this is happening on Google Play Store, no matter what I search for it shows "no results" what can I do to fix this?
Sent from my XT925 using xda app-developers app
Click to expand...
Click to collapse
It happens to me too, for 2 days now, but I don't think it's device specific, it happens on the desktop browser version of google play store as well ...
Seriously? I thought this was only me as I saw my friend was completely able to look for apps and download them on his phone, but I don't know. I have tried all from clearing the cache, to factory reseting, to force stop the app and nothing have worked for me so far.
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Have out try to do the search from a desktop browser? Still no results found for me, starting to get really strange, and my friend couldn't get any search results neither.
I searched for apps on my fathers phone which is a RAZR HD also, still shows no results, also on a friends phone it doesn't show any results either, so I guess this problem is with the play store
Sent from my XT925 using xda app-developers app
Im having the same issue on my Galaxy S4 on both the default rom and CM. I live in Puerto Rico, maybe google plays has issues with my location again.....
Also my father Nexus 4 has the same issues, but a friend with ATT that shows up as in the US does not have the issue.
I too live in Puerto Rico, I have a RAZR HD from Claro and my father also has the same phone, both of our phones show the same thing in the Play Store: "no results". My friend phone is from At&t and it doesn't have this problem so I guess this is location issues
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Hydr0id said:
I too live in Puerto Rico, I have a RAZR HD from Claro and my father also has the same phone, both of our phones show the same thing in the Play Store: "no results". My friend phone is from At&t and it doesn't have this problem so I guess this is location issues
Sent from my XT925 using xda app-developers app
Click to expand...
Click to collapse
I think I know what it is...some time ago Google Play had problems with our Carrier as it is only carrier going to the internet with an IP from Puerto Rico insted of the US ( ATT and T-Mobile have US IP addresses. ) and white-listed Claro IP Address to fix it, it seems they changed the gateway ( The ip witch all claro phones show on the internet ) upon looking the gataway the new ip is 63.135.255.92, probable changed this sunday when changed the new firewall gateway and that seems to have screwup everything.....
Great, now to wait when they're going to fix that, if they will.
Sent from my XT925 using xda app-developers app
Hydr0id said:
Hello everyone, I'm having a strange issue on my RAZR HD, to be specific, this is happening on Google Play Store, no matter what I search for it shows "no results" what can I do to fix this?
Sent from my XT925 using xda app-developers app
Click to expand...
Click to collapse
Hey,
am having the same problem as well on my Motorola Atrix 4g. The play store keeps giving me the message "no result" to everything I search. Even when searching for apps via the web (on my computer) i get the same message as well.
though that problem, I'm still able to download apps from the home page using different categories and directly from Google search which gives the link to the play store ... the problem only occurs when i try the search for any app within Google play.
I Even tried searching using a new account, but the same issue happened.
I contacted Google support and they told me to clear the cache and uninstall the updates from Google play store.That still didn't solve my problem....and this problem is not device specific because it happens to me while using the computer.
I gave the the Google support tech my issue and email and as of this moment am currently awaiting an email from the support team to see if they could solve this problem.
p.s anyone with a solution please help
CipherKidd said:
Hey,
am having the same problem as well on my Motorola Atrix 4g. The play store keeps giving me the message "no result" to everything I search. Even when searching for apps via the web (on my computer) i get the same message as well. http://forum.xda-developers.com/images/smilies/crying.gif
though that problem, I'm still able to download apps from the home page using different categories and directly from Google search which gives the link to the play store ... the problem only occurs when i try the search for any app within Google play.
I Even tried searching using a new account, but the same issue happened.
I contacted Google support and they told me to clear the cache and uninstall the updates from Google play store.That still didn't solve my problem....and this problem is not device specific because it happens to me while using the computer.
I gave the the Google support tech my issue and email and as of this moment am currently awaiting an email from the support team to see if they could solve this problem.
p.s anyone with a solution please help
Click to expand...
Click to collapse
If you are from outside the continental US, use a proxy to enter the Google store with an US IP address, also clear the browser cache/cookies before using the proxy trick.
CipherKidd said:
Hey,
am having the same problem as well on my Motorola Atrix 4g. The play store keeps giving me the message "no result" to everything I search. Even when searching for apps via the web (on my computer) i get the same message as well.
though that problem, I'm still able to download apps from the home page using different categories and directly from Google search which gives the link to the play store ... the problem only occurs when i try the search for any app within Google play.
I Even tried searching using a new account, but the same issue happened.
I contacted Google support and they told me to clear the cache and uninstall the updates from Google play store.That still didn't solve my problem....and this problem is not device specific because it happens to me while using the computer.
I gave the the Google support tech my issue and email and as of this moment am currently awaiting an email from the support team to see if they could solve this problem.
p.s anyone with a solution please help
Click to expand...
Click to collapse
same problem here on galaxy s4...
djordje1991 said:
same problem here on galaxy s4...
Click to expand...
Click to collapse
Whats your location and Phone Provider? Is it Puerto Rico / Claro ??
CipherKidd said:
Hey,
am having the same problem as well on my Motorola Atrix 4g. The play store keeps giving me the message "no result" to everything I search. Even when searching for apps via the web (on my computer) i get the same message as well.
though that problem, I'm still able to download apps from the home page using different categories and directly from Google search which gives the link to the play store ... the problem only occurs when i try the search for any app within Google play.
I Even tried searching using a new account, but the same issue happened.
I contacted Google support and they told me to clear the cache and uninstall the updates from Google play store.That still didn't solve my problem....and this problem is not device specific because it happens to me while using the computer.
I gave the the Google support tech my issue and email and as of this moment am currently awaiting an email from the support team to see if they could solve this problem.
p.s anyone with a solution please help
Click to expand...
Click to collapse
No solution here man, I'm having the same problem even on the desktop version, evidently there's something really going on with Google Play.
Sent from my XT925 using xda app-developers app
hcweb said:
Whats your location and Phone Provider? Is it Puerto Rico / Claro ??
Click to expand...
Click to collapse
I live in Grenada (Caribbean) and my isp is LIME (GSM Network)
CipherKidd said:
I live in Grenada (Caribbean) and my isp is LIME (GSM Network)
Click to expand...
Click to collapse
Your bug is related to ours in the sense that its Google Play having issues with Caribbean Users, but my fix migth work for you phone too.
THE FIX
But not exactly the same as the Puerto Rico Claro users ( Me ) for those using Claro , I found a temporary fix.... It seems Google screwup again not acepting Claro Carrier number (330110) you will need to change to fake your Carrier Provider. Ex: use Tmobile or ATT Carrier number
A) Theres an app that can do this if you got root on your phone : https://market-enabler.googlecode.com/files/MarketEnabler_v3113.apk
B) Alernative without ads (also requires root) : http://amip.tools-for.net/ds/dl.php?f=/files/MarketAccess.apk
I live in Asia area and I have the exact same problem (for almost a week now)... no sure how Google can mass up with their store like this
Thanks alot for your help man :good: ... but will Google fix their problem in the future... since this problem happened to you in the past or will i have to use this method permanently?
I've been looking for fixes for you guys, I read this: https://support.google.com/googleplay/answer/2462844?hl=en
only thing it says is Google Play Movies is not avaliable.
what about the app called "Market Enabler"
rightushook said:
I've been looking for fixes for you guys, I read this: https://support.google.com/googleplay/answer/2462844?hl=en
only thing it says is Google Play Movies is not avaliable.
what about the app called "Market Enabler"
Click to expand...
Click to collapse
The thing about movies not avaliable happens if you put Puerto Rico as Country in your google profile, but if you put Puerto Rico as State and US as Country Movies does work without a problem.
Market Enabler is one of the apps I sugested as temporary fix, but its filled with ads, MarketAccess is a fork I found that works and does not have the ads.

[Completed] [Q] "Couldn't sign in" google play

Hello.
first autocorrect on my phone teamed with XDA fourm spell thing makes it very hard to type.
so sorry in advance.
So recently my Gmail account that I randomly made was banned for some reason I didn't care so i recovered it but I don't remember the password and I can't prove it's mine because I didn't do anything with it. so later that day I was on my phone and I launched google chrome and I got a couldn't sign in error ( 1st attached img "Screenshot_2015-05-04-19-35-45" ) and it would repeat itself every day, it would grow so that now I get 50 of the errors in under 15 seconds then it stops till I start up chrome again. when I click try again it wants the password to my alt email account.
I have cleared all the data on the Google play services and it still persists.
please help!
I'm a rooted 4.4.2 version s5
thanks' x7r gaming
Hi, thank you for using XDA Assist. You to need to get a valid Google Play account with a known password. This is not something XDA assist can help you with.
I'm going close this thread.

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