Database Info

Since it runs vanilla UI...

Does that mean if you experience a problem and its rooted, they wouldn't care if you returned it?
Sent from my SPH-D700 using XDA App

if they figure out if its rooted they wont return it if its stock they most likely wont figure out that its rooted just depends on how smart the perosn is

So you'd still have to unroot just incase?
I figured it being a straight up google phone, aosp and all, they would embrace the modding
I guess we still gots a ways to go before that happens
Sent from my SPH-D700 using XDA App

A_Flying_Fox said:
So you'd still have to unroot just incase?
I figured it being a straight up google phone, aosp and all, they would embrace the modding
I guess we still gots a ways to go before that happens
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Google, yes. Samsung/Best Buy/hardware OEMs, no. Google doesn't deal with the consequences of someone bricking their phone by being stupid and the revenue loss from a warranty claim/exchange. That being said, HTC usually honored Nexus One warranties on things like hardware failures unrelated to rooting(i.e. power button fail).
Sent from my Nexus S using XDA App

unremarked said:
Google, yes. Samsung/Best Buy/hardware OEMs, no. Google doesn't deal with the consequences of someone bricking their phone by being stupid and the revenue loss from a warranty claim/exchange. That being said, HTC usually honored Nexus One warranties on things like hardware failures unrelated to rooting(i.e. power button fail).
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Click to collapse
I haven't lived in Texas since 1983, so I can't speak directly for Texas, but in many jurisdictions, such as California (where I live) the warrantor has no choice but to honor the warranty on a hardware failure just because a software modification was made unless the warrantor can prove that the software mod caused the hardware failure.
Warranty law in many (most?) states in the US specifically allows for user modifications to a product not voiding the warranty unless said mod causes the failure. A common example is that a modification to your car with an aftermarket stereo system doesn't void the warranty on the drivetrain.
YMMV.
Personally I would unroot and re-lock before exchanging/returning, it's really not that hard (several threads discussing how), but I wouldn't stress over it either if I didn't. Best Buy's certainly not going to go digging into the phone's settings and software to see if you've rooted. They're going to turn it on to see if it works, and they're going to check it for physical damage, that's pretty much it.
Again, several threads already discussing this if you search for them...

distortedloop said:
I haven't lived in Texas since 1983, so I can't speak directly for Texas, but in many jurisdictions, such as California (where I live) the warrantor has no choice but to honor the warranty on a hardware failure just because a software modification was made unless the warrantor can prove that the software mod caused the hardware failure.
Warranty law in many (most?) states in the US specifically allows for user modifications to a product not voiding the warranty unless said mod causes the failure. A common example is that a modification to your car with an aftermarket stereo system doesn't void the warranty on the drivetrain.
YMMV.
Personally I would unroot and re-lock before exchanging/returning, it's really not that hard (several threads discussing how), but I wouldn't stress over it either if I didn't. Best Buy's certainly not going to go digging into the phone's settings and software to see if you've rooted. They're going to turn it on to see if it works, and they're going to check it for physical damage, that's pretty much it.
Again, several threads already discussing this if you search for them...
Click to expand...
Click to collapse
However, if someone does something like installs an improperly tuned or generally misuses a nitrous oxide/supercharged system which could directly lead to damage to the vehicle. I think that's a closer example to what folks typically do with a rooted devices than the car stereo. A slight digression and we could probably spend all day in "What if" scenarios.
But yeah, mate, that's my understanding and experience as well. If the warranty claim is for a hardware issue unrelated to the modified software, HTC(don't know about Samsung, but I'd imagine it'd be the same) generally honor the warranty. My response was to @A_Flying_Fox's question regarding the official support on modding, which I highly doubt we'll ever have from hardware manufacturers due to the aforementioned revenue loss from warranty claims/exchanges from folks being silly. Also I believe the one thing exempt from any warranty repair/most insurances is water damage.
When I lurked the Nexus One forums, I did see threads pop up regarding the warranty with one of three outcomes: Full repair with no questions asked, hardware repair with a $120 charge to replace motherboard(even if this was not the cause of the fault), or flatout refusal due to the language of the unlocked bootloader explicitly saying your warranty is now void. I'll point out here that the language on the Nexus S says your warranty MAY be void.
Like you, however, I'd recommend at least relocking the bootloader before returning the phone and/or sending it in for a claim.

unremarked said:
However, if someone does something like installs an improperly tuned or generally misuses a nitrous oxide/supercharged system which could directly lead to damage to the vehicle. I think that's a closer example to what folks typically do with a rooted devices than the car stereo. A slight digression and we could probably spend all day in "What if" scenarios.
Click to expand...
Click to collapse
But that was exactly my point - if you do an "unauthorized" mod that causes the hardware malfuntion, warranty service can be denied.
If you do a modification that is not the cause of the hardware malfunction, warranty service for that hardware malfunction can NOT be denied.
If you overclock your CPU and then the CPU fries itself, you're SOL on the warranty repair.
If you root the phone and the volume switch stops working, or the screen stops working, they can't deny warranty service. Rooting in and of itself doesn't do anything that would cause a hardware malfunction; though it may let you do things (like overclocking) that can.
I'm talking about what is LEGAL, at least in my state, not what some company will try to get away with if you let them. It doesn't matter what some people say they've experienced with HTC on an N1 claim, unless they went to court over it and lost.
This isn't really the thread to discuss it, but since you gave such an extreme example that doesn't apply to the discussion at hand, I felt compelled to respond.
Peace.

distortedloop said:
But that was exactly my point - if you do an "unauthorized" mod that causes the hardware malfuntion, warranty service can be denied.
If you do a modification that is not the cause of the hardware malfunction, warranty service for that hardware malfunction can NOT be denied.
If you overclock your CPU and then the CPU fries itself, you're SOL on the warranty repair.
If you root the phone and the volume switch stops working, or the screen stops working, they can't deny warranty service. Rooting in and of itself doesn't do anything that would cause a hardware malfunction; though it may let you do things (like overclocking) that can.
I'm talking about what is LEGAL, at least in my state, not what some company will try to get away with if you let them. It doesn't matter what some people say they've experienced with HTC on an N1 claim, unless they went to court over it and lost.
This isn't really the thread to discuss it, but since you gave such an extreme example that doesn't apply to the discussion at hand, I felt compelled to respond.
Peace.
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Click to collapse
All excellent points, mate. I'll admit that perhaps that wasn't the best example, but I'm not really a car guy.
However, I'm going to disagree on two points: One, I think this discussion(aside from the car talk fail on my part) is on topic given the OP's question was regarding return/warranty claim. Two, the legal aspect you mentioned. In order to unlock the bootloader on the Nexus One, you had to agree to avoid your warranty.
You were not forced to do this, you were not coerced into doing this, nor was it something you could do by accident You must have knowingly and intentionally set out to unlock your bootloader. The language was very clear on what the consquences of this action were. If someone were to sue HTC over their refusal to honor warranty, regardless of the issue, I believe they would lose because they agreed to void their warranty when they unlocked.
Here is the language HTC used:
HTC said:
If you unlock the bootloader, you will be able to install custom operating system software on the phone.
A custom OS is not subject to the same testing as the original OS, and can cause your phone and installed applications to stop working properly. As a result, unlocking the bootloader will void any warranty on your phone.
To prevent unauthorized access to your personal data, unlocking the bootloader will also delete all personal data from your phone(a "factory data reset"). Press the Volume Up/Down button to select Yes or No. Then press the power button to continue.
Yes: Unlock bootloader (and void your warranty)
No: Do not unlock and restart phone.
Click to expand...
Click to collapse

unremarked said:
All excellent points, mate. I'll admit that perhaps that wasn't the best example, but I'm not really a car guy.
However, I'm going to disagree on two points: One, I think this discussion(aside from the car talk fail on my part) is on topic given the OP's question was regarding return/warranty claim. Two, the legal aspect you mentioned. In order to unlock the bootloader on the Nexus One, you had to agree to avoid your warranty.
You were not forced to do this, you were not coerced into doing this, nor was it something you could do by accident You must have knowingly and intentionally set out to unlock your bootloader. The language was very clear on what the consquences of this action were. If someone were to sue HTC over their refusal to honor warranty, regardless of the issue, I believe they would lose because they agreed to void their warranty when they unlocked.
Here is the language HTC used:
Click to expand...
Click to collapse
Only if the unlocking caused (or could have caused) the failure you're seeking warranty repair for.
Unlocking the bootloader could in no way cause the volume buttons or the earphone jack assembly to go bad, therefore just the fact that you unlocked the bootloader would not allow the manufacturer to deny you repairs for the volume buttons or speaker jack if they went bad.
It's a matter of statute. Your jurisdiction may be different.

[q] HTC- Hell To Customers (new definition)

Official on GSMARENA
"You certainly remember that this spring HTC took a rapid U-turn in their smartphone policy and decided to start locking their bootloaders to prevent unauthorized hacking and modding of the preinstalled software. The Taiwanese company was then quickly made to regret its decision as users from all over the world went online and made their discontent public. In the end, HTC CEO was quick to respond with a promise that they will revert to their old policy.
Except that no action has been taken about bringing the old ways back ever since and everyone is understandably getting impatient. Well, today the company stepped on stage to give us some more details about the when's and how's of the unlocking of the bootloaders.
As it turns out, HTC will still be releasing all its devices with locked bootloaders (booo!), but soon they will be providing a web tool that will let you unlock them if you want to (yay!). However, you will need to create an account in order to use it and "accept legal disclaimers that unlocking may void all or parts of your warranty".
The web tool should be released this month with the international version of the Sensation becoming the first supported smartphone. The EVO 3D and the T-Mobile Sensation 4G should follow right after that. And while this is certainly a wait we can live with, we can't help but notice that this is not what Peter Chou promised in May.
Here’s the exact quote: "Today, I'm confirming we will no longer be locking the bootloaders on our devices.". Are we the only ones to suspect that this is not the end of the saga just yet?"​
Source : http://www.gsmarena.com/htc_details...policy_another_storm_brewing_up-news-2962.php
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them

Right, because it is totally their fault if you f*ck up your phone or brick it by flashing a bootloader or Rom, and they should totally have to fix it.
/sarcasm
Sent from my HTC Sensation 4G using XDA App

Oh come on, Sony is doing the exact same thing. If you're not happy with the HTC method you can always unlock it the XDA way. Like it or not, unlocking your bootloader ALWAYS voided your warranty, the only difference is that now you're unable to hide it.

lalitsehgal21 said:
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them
Click to expand...
Click to collapse
Give me a break. If you really believe this, go enjoy Samsung and THEIR broken promises. HTC update their phones way more than Samsung ever will. You should be happy HTC is doing ANYTHING to appease the modding community, especially considering that most/all firmware that we flash onto our phones is based on intellectual property "borrowed" (more like stolen) from HTC in the first place.
HTC is handling this the way they are to cover their asses in case someone bricks their phone flashing it with unsupported software, and frankly, you and I both know a good percentage of the community doesn't have enough brain capacity to avoid certain doom when attempting a lot of these mods.
Also, it's a bit of a stretch to say that everyone is growing impatient. Those of us that were complaining loudly about the policy in the first place were only complaining because we HAD no possible way to unlock our bootloaders. Now we do, thanks to awesome efforts by revolutionary and teamwin. We might be keeping an eye on the developing story, because we'd like if future phones were unlockable out of the box, but the vitrol is not there. They promised us August/September, and it looks like they're standing behind that.

On Samsung you will also loose your warranty by flashing any roms and unlocking the bootloader is easy.

All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.

First, I want to say I agree with the OP.
xaccers said:
All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.
Click to expand...
Click to collapse
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
I am glad that XDA allows voices of dissent to be heard without censorship. This site has not posted my polite disagreement. Notice, the ONLY comments they've got are ones praising HTC.
The Sensation very well may be my last HTC device. I gave them honest money, but they're not giving me honest responses on matters of importance to me.

Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?

Matt1408 said:
Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?
Click to expand...
Click to collapse
As I've said, HTC has ALREADY refused service to devices that were unlocked in the past and I don't expect that to change. I'm not talking about noobs who don't know what they're doing. Let's consider people who have a clue and run into issues not caused by a hack.
If I was in charge of RMA (or anything) at HTC, I'd tell them to go back to the way things were done with their very first Android device and enjoy the fact they're making a good profit.
Neither of us will convince each other of anything. Can't say I'll go on forever in this thread over this. I vote with my wallet. I purchased once HTC promised to never lock again and they've let me down. Those who vote/pay to continue with HTC, I'm happy for you.

Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App

lalitsehgal21 said:
Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App
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Click to collapse
Exactly how I feel about it. They made a broad open statement that would please ears and got people like me literally won over to buy after that happened. Then they deliver this...
You can even read some of my old posts in this Sensation forum even before release where I was saying I can't get this device if they don't unlock it. Sure 3rd party Devs found a way, but I'm not going to continue this arms race game with HTC. I don't need them and they obviously can carry one without me.
Before I saw the video above and this thread, I was planning to start this thread myself. I just found the video later today when checking out the HTC home page.

I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

The Radius Kid said:
I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
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Click to collapse
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

BarryH_GEG said:
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Click to expand...
Click to collapse
Correct.
It's not like they didn't know the operating conditions of the phone when they bought it.
Modify it at your own peril and don't cry if you brick it.

Anyone who expects to do whatever they want to their phone and not void your warranty is retarded. Can you do this to pc's? Tv's? Anything else in any category of consumer products? No, if you don't like it don't buy it. Buying a phone with a policy you don't like then *****ing about it is pretty redundant.

i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?

magnum_touchpro said:
i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?
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Click to collapse
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..

RoosterX said:
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..
Click to expand...
Click to collapse
I think your right. When I'm home with my beast of a router (D-link HD) my WIFI is awsome with full bars on every single floor and every single room of a 3 story house. When I'm at a friends house with some ****ty wireless G router, my WIFI sucks. It wont even get full bars in the same room.
Sent from my HTC Sensation 4G using XDA Premium App

Darnell_Chat_TN said:
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
Click to expand...
Click to collapse
It always amazes me how little consumer protection there seems to be in the US
Thankfully there are other ways to unlock the bootloader without affecting the warranty.

Well guys..... Look at this....deat grip issue was still managable....then came.a big issue of touchscreen sensitivity and after that the panel is made by different brands...now a broken promise yhat too made by ceo himself.....I many times ask myself.... Was this fone tested well before launch or was it a haste move to match gs2.... Either way those like me who trusted htc since years are feelin off to hv trust shaken...
Sent from my HTC Sensation Z710e using XDA Premium App

Should i RMA it?

Hey guys,
i got my TF300T now for about 4 Months. I already sent it back to asus once because my Touchscreen wasnt working correct. After i got it back my screen was okay again but all around it (not the Screen itself, the area around) is making noises. Just a little "klick Sound" and i can push the Display Glass in a few millimeters. Its really annoying when im playing Games or writing a Text on it. Im not sure... a Friend of mine sent his TF300T to Asus too (nearly the same Problem) but didnt got it yet. What would you say?
But i have another little Problem if ill RMA it; I unlocked the Bootloader 2 Day ago via the official Asus unlock app. Is it possible to relock the bootloader and get my warranty back?
Best regards
I hope you can understand what i mean, but sorry im German and only 14 years old
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

ReMiXxXeD said:
Hey guys,
i got my TF300T now for about 4 Months. I already sent it back to asus once because my Touchscreen wasnt working correct. After i got it back my screen was okay again but all around it (not the Screen itself, the area around) is making noises. Just a little "klick Sound" and i can push the Display Glass in a few millimeters. Its really annoying when im playing Games or writing a Text on it. Im not sure... a Friend of mine sent his TF300T to Asus too (nearly the same Problem) but didnt got it yet. What would you say?
But i have another little Problem if ill RMA it; I unlocked the Bootloader 2 Day ago via the official Asus unlock app. Is it possible to relock the bootloader and get my warranty back?
Best regards
I hope you can understand what i mean, but sorry im German and only 14 years old
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
Sounds like Asus had done a shoddy job repairing your touchscreen. According to a number of accounts recounted here, unlocking provides no means to relock the tab. That however, is the software part - technically unrelated to hardware - especially in light of the fact that your tab, still under warranty, had exhibited symptoms of a similar, if not the same, problem. If you decide to RMA it and encounter difficulty with Asus refusing to honor warranty, the argument would be that above, where locking or unlocking the device software-wise does not affect or create or aggravate the touchscreen issue in any way, shape, or form. Since the warranty also covers the hardware, Asus MUST take it back and fix it.

graphdarnell said:
Sounds like Asus had done a shoddy job repairing your touchscreen. According to a number of accounts recounted here, unlocking provides no means to relock the tab. That however, is the software part - technically unrelated to hardware - especially in light of the fact that your tab, still under warranty, had exhibited symptoms of a similar, if not the same, problem. If you decide to RMA it and encounter difficulty with Asus refusing to honor warranty, the argument would be that above, where locking or unlocking the device software-wise does not affect or create or aggravate the touchscreen issue in any way, shape, or form. Since the warranty also covers the hardware, Asus MUST take it back and fix it.
Click to expand...
Click to collapse
Alright! Thanks mate
Sent from my Nexus 4 using xda app-developers app

One thing to take note of is the "cannot unlock bootloader issue after rma"
pjc21 said:
Ok I had a search through several post on the "cannot unlock" issue after rma and found what I think is the issue if you registered your tab before an rma.
When you first register your tablet online with asus - information about your tab is sent to asus including your tab's MAC address for unlock & ota verification.
It seems that some (not all) tab's that come back after getting rma'd now have a different MAC address and so now when you run the unlock tool the tab's MAC address & the one registered with asus no longer match and cannot be veriferied so the unlock tool cannot proceed, same goes for ota's here.
If this is the case I have only found one solution which is to send it back to asus and tell them the problem is with ota & unlock.
(I assume here they reset your mac address to match what they have or vice versa)
The link aerdely posted also looks like a good way to go. It's from member "Asus_USA" from the US office who is trying to help those with this issue of not being able to unlock after rma by gathering a list of users /device info to send to HQ.
http://forum.xda-developers.com/showpost.php?p=40408537&postcount=567
Hopefully asus will be kind here and I think having your device info (serial & current mac address) they should be able to reset the mac address on there end to match your current one so you will not have to send in your device - not sure here
Hope this helps
Click to expand...
Click to collapse
agt7575 said:
Well, I called Asus customer service/tech support and told them about the problems I was having with the bootloader unlock app. Their response was as follows:
"Unlocking the bootloader can cause serious damage to your tablet, and is not something that Asus recommends. Therefore, we can not comment or support anything dealing with unlocking the bootloader as Asus does not want to become liable for for any damage done to anyone's tablet".
So basically, Asus has no problems supplying its customers with the unlock app, but every problem with supporting it... makes no seance to me.. ., "The first rule of fight club is you don't talk about fight club" lol
Click to expand...
Click to collapse

The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.

Asus_USA said:
The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.
Click to expand...
Click to collapse
f you're speaking as an authorized agent of Asus, I'd like to thank you for your effort to help users with defective tablets. Your position, however, that software and hardware are the same thing when it comes to warranty is not necessarily tenable in the eye of a US court unless you can prove on a case-by-case basis that a user's act is the cause of a faulty operation in the tab – software affecting hardware and vice-versa.
Your warning having a chilling effect on people trying to cash in on their legitimate rights is ill-advised at best, unless you're from Asus's legal department and intend to equate such claims with testimonies. Again, if you don't actually represent Asus's legal position, please refrain from making sweeping statements. Believe it, you don't want your opponent to recite these should you ever find yourself in the midst of a class action.

Asus_USA said:
The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.
Click to expand...
Click to collapse
Thanks for your answer. Are u an official Asus customer ?
@ the rest - is it possible to relock the bootloader ?
Sent from my Nexus 4 using xda app-developers app

Yes I work for Asus and i frequent these boards to see if I can offer an help or insight for our customers. In my post, I did not say the software and hardware is the same thing. I said the warranty is taken as a whole, which is true. We do not have a separate software warranty and a separate hardware warranty. When you unlock the bootloader, you forfeit the warranty. There is a disclaimer before you accept.
And really, it's not just us. If you open up any device, modify the hardware or software, or you break the seal, you void the warranty. This has been the case for a lot of manufacturers. For example, if you unlock a cellphone and the display goes out, that would void the warranty, even if the display has nothing to do with the phone being unlocked to be used with a different carrier. This is a fact because I used to work on the services side for a major US carrier. I understand every region has their own rules and policies so I can only speak the US. I think in the EU, everything that I am saying would not apply, although I could be wrong.
I also said that it is not as cut and dry, and we do take things on a case-by-case basis. With that said, the OP does have a case if they call in and explain the situation. If you want, OP, shoot me a PM if you're located in the US and let me see if I can help you because it's not possible to re-lock the bootloader.
My original intent was to give advice to ReMixxxed and to let him/her know that they are not "screwed" with this current situation. I can sit and cite policy all day long,but that's not what I'm here for. My intention is to try and help and I apologize if the post came across the wrong way.

Asus_USA said:
Yes I work for Asus and i frequent these boards to see if I can offer an help or insight for our customers. In my post, I did not say the software and hardware is the same thing. I said the warranty is taken as a whole, which is true. We do not have a separate software warranty and a separate hardware warranty. When you unlock the bootloader, you forfeit the warranty. There is a disclaimer before you accept.
And really, it's not just us. If you open up any device, modify the hardware or software, or you break the seal, you void the warranty. This has been the case for a lot of manufacturers. For example, if you unlock a cellphone and the display goes out, that would void the warranty, even if the display has nothing to do with the phone being unlocked to be used with a different carrier. This is a fact because I used to work on the services side for a major US carrier. I understand every region has their own rules and policies so I can only speak the US. I think in the EU, everything that I am saying would not apply, although I could be wrong.
I also said that it is not as cut and dry, and we do take things on a case-by-case basis. With that said, the OP does have a case if they call in and explain the situation. If you want, OP, shoot me a PM if you're located in the US and let me see if I can help you because it's not possible to re-lock the bootloader.
My original intent was to give advice to ReMixxxed and to let him/her know that they are not "screwed" with this current situation. I can sit and cite policy all day long,but that's not what I'm here for. My intention is to try and help and I apologize if the post came across the wrong way.
Click to expand...
Click to collapse
Thanks ! But now i have a even bigger Problem... The right corner of my screen isnt working anymore. Now i really have to rma. Is there no way to relock the tab ?
Sent from my Nexus 4 using xda app-developers app

No. What's done is done. ASUS has a permanent record of your unlock. Even if you could relock they would know.
Sent from my SCH-I510 using xda app-developers app

Asus RMA'd my tablet for a bad digitizer and fixed it free of charge despite it being unlocked. As previously stated, this is likely done on a case by case basis.
Just to be on the safe side, I did the following:
1. Rolled back to stock ROM just to be sure the issue was present using ASUS-issued software
2. clearly marked the places on the screen that were acting up to be sure a tech could reproduce
3. Included, in the RMA, that the tablet was unlocked but that I perceived this to be a hardware issue, not affected by unlocking.
So, there isn't much to lose by contacting them and/or sending the thing in (except for the cost of shipping). One thing to note, however, is that the problem has returned for me and that my tablet is now beyond the one year warranty. It's unfortunate as I'm more than happy with it.
Good luck.

Okay. Thank you very much, i think ill send it back to them tomorrow.
Sent from my Nexus 4 using xda app-developers app

PSA: HTC Will NOT Honor Warranty After HTCDev Unlock

I'm writing this message since a lot of people are probably thinking that their warranty is still intact, since a lot of posts here and elsewhere claim that it is.
Before I unlocked my Telus One X, I wanted to be sure my warranty would be honored so I read all the materials I could, including the warranty text, the message on HTCDev.com, and various posts on this, and other forums.
Everything indicated that the warranty would only apply to direct consequences of the unlocked bootloader, eg: bricking your phone. This is reasonable, and it would be reasonable to assume that hardware defects would continue to be covered. I'm totally OK with that.
However, it seems that this is not, in fact, the case.
My One X recently started having a backlight issue, where squeezing the phone in the middle would cause the backlight to go out. Eventually, the backlight stopped working altogether, though I could see the screen if I looked hard enough in the right light, and it played sounds and received calls normally. I brought it in to my Telus dealer for repair and, since I'm in Canada, it was shipped to a company called FutureTel.
After a week, I had to chase down the status of my repair. Essentially FutureTel stated, according to the representative at the Telus dealer, that the phone was "beyond repair" and gave me the option of buying a replacement phone. I was given no more information.
This didn't make sense to me, so I started calling around to all involved. The dealer told me to call Telus.
Telus: We have nothing to do with that. The dealer sent it to HTC. You need to call HTC.
This is where it starts getting extremely odd...
HTC: We don't warranty these phones. We sell them to Telus/Rogers/Bell, and they "modify" them so we have nothing to do with it. We can't even provide a warranty due to this modification. For warranties, they contract FutureTel. You need to call them directly, here's their number
FutureTel: The warranty was denied due to "illegal software." (I asked what law was violated, and she wouldn't elaborate) We only handle warranties based on HTC policies. They are the only party that actually provides the warranty. Call them
HTC (again): Previous HTC guy was wrong. We set the policy, and the policy states that "If you root the device, your warranty is void."
This really bugged me, since I didn't see any such statement on any documentation from HTC or Telus, so I asked for clarification: "Where is this stated, and what, exactly, does it say?"
He responded with a lot of vague "in the warranty", and "on our website" answers but could not definitively find any such statement. I quoted the text from HTCDev.com and he said that didn't matter. It's the warranty, and directed me to a page on their website under support listing the warranty policies.
There is a curious omission of Canada in the list, and we went back and forth many times with him claiming I followed his instructions wrong before he eventually said, "just look at the United States one."
The thing is, It doesn't actually state what is claimed to be stated in that document, despite claims that it did. Under "LIMITED WARRANTY STATEMENT" Section 7, it lists the instances that void the warranty. Nothing about unlocking or bootloaders or software of any kind.
I kept asking for the exact section that voids the warranty, and eventually, he pointed to a section under the software EULA:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
Click to expand...
Click to collapse
If you are familiar with EULAs and agreements, you know what this means: The phone comes with software preloaded that wasn't written by HTC: eg: Facebook. If you use that software, then it's own license will be in effect. Read this as: "Facebook is responsible for their own software. We just handed it to you"
No matter what I tried, I couldn't get the guy to accept the actual interpretation of the passage and he continued to state that it means that if I "use any 3rd-party software, the warranty is void."
Right then.
I asked for an escalation in hopes of getting someone who can parse the English language. Unfortunately, I got the same thing. She pointed to the exact same passage, claiming that it voids the warranty. I tried to point out how ridiculous that reading was: "With your interpretation, that means that any software I install, even via the Play store, voids the warranty." Her response: "It says nothing about apps."
Great. That section is entirely about apps...
So, I asked them that if this is the case, then to please amend the text on HTCDev.com to state clearly that the warranty is void if you continue. She said she would pass that along. (right...)
So here is the bottom line: HTC WILL NOT COVER YOUR PHONE IF YOU UNLOCK THE BOOTLOADER. If you are worried about your warranty and you are considering using HTCDev to unlock it, do not assume you will be covered as many other posts state.
If you want coverage, and you want to unlock, you really only have 2 options:
Unlock using another method that does not "mark" the phone
Get 3rd-party coverage from you provider or somewhere else. It seems that people have had good luck with those, despite bootloader status

I thought this was mentioned and must be agreed upon as soon as the HTCDev unlock process begins.

jacobas92 said:
I thought this was mentioned and must be agreed upon as soon as the HTCDev unlock process begins.
Click to expand...
Click to collapse
Here is all it says on the matter:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Click to expand...
Click to collapse
Also:
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
Click to expand...
Click to collapse
And:
This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty.
Click to expand...
Click to collapse
It specifically mentions issues related to the unlocking in all cases. There is no text that specifically voids the entire warranty at any point in the process. Also, in searches of XDA and other sites, I found MANY posts claiming that hardware issues are still covered and to have at it. I wanted to warn people about these posts since they come up at the the top when you Google it.
There are threads where people say they have gotten repairs, but it seems that they most likely had 3rd-party warranties via the carrier. (Sprint and Verizon both came up.)

When I unlocked my bootloader, I thought it was pretty clear that my warranty was void.
If youre unlocking your bootloader, you should at least have enough understanding of software and hardware to know that it's not hard to blame most hardware issues on software modifications. Obviously a large company will avoid added costs if they can.
Sent from my HTC One X using xda app-developers app

ILiPri case
exad said:
When I unlocked my bootloader, I thought it was pretty clear that my warranty was void.
Click to expand...
Click to collapse
Based on what, though? I, along with many others, saw no reason to expect the whole warranty to be void, especially since there is no language to indicate this.
If you're talking about HTC not helping you if you brick your phone, then of course we would all expect that, and the language specifically says so.
A LOT of people are on these forums claiming that the phones WILL be covered for hardware defects, and this is not the case.
The worst part is that they are pointing to language relating to 3rd-party software that is pre-loaded by HTC themselves as the reason they won't honor the warranty. If this is how they are claiming that section is to be interpreted, then they can point to anybody who installed literally anything from the Play Store and say the warranty is void.

I'm not saying what they're doing is right. I'm just saying it's to be expected. I have yet to see such thing as a morally sound company.
Sent from my HTC One X using xda app-developers app

Same exact thing happened to my phone, and a few other peoples. Seems weird.
Sent from my Nexus 4

jimfunk said:
Based on what, though? I, along with many others, saw no reason to expect the whole warranty to be void, especially since there is no language to indicate this.
If you're talking about HTC not helping you if you brick your phone, then of course we would all expect that, and the language specifically says so.
A LOT of people are on these forums claiming that the phones WILL be covered for hardware defects, and this is not the case.
The worst part is that they are pointing to language relating to 3rd-party software that is pre-loaded by HTC themselves as the reason they won't honor the warranty. If this is how they are claiming that section is to be interpreted, then they can point to anybody who installed literally anything from the Play Store and say the warranty is void.
Click to expand...
Click to collapse
It's pretty much common sense. You're messing with a phone and changing software that is unofficial to the phone. There's reasons why it flags the phone in the hboot. If you brick you may be lucky enough to fool your provider and get a free one back but same with iPhones. If you break your phone while it is jailbroken and don't restore it before you take it to apple they won't repair your phone without a cost. It's still pretty much common sense
Sent from my HTC One XL using xda app-developers app

Megadoug13 said:
It's pretty much common sense. You're messing with a phone and changing software that is unofficial to the phone. There's reasons why it flags the phone in the hboot. If you brick you may be lucky enough to fool your provider and get a free one back but same with iPhones. If you break your phone while it is jailbroken and don't restore it before you take it to apple they won't repair your phone without a cost. It's still pretty much common sense
Click to expand...
Click to collapse
It's common sense if I brick it, but not if there's a hardware defect, especially when the unlock was provided by HTC. There is also no language in any of the agreements that voids the warranty.
Not familiar with Apple, but if I buy a notebook and install Linux on it, my warranty is still intact, even though I replaced the bootloader. I've gone through that multiple times.
Finally, the whole point of this post was to make people aware that HTC won't honor the warranty, since there are many threads here where people say they will. I read those threads, along with all of the warranty information, and the text on HTCDev.com, before I went ahead with it. There was nothing official to indicate the warranty was void, and in fact many people suggested it would be honored.

jimfunk said:
Not familiar with Apple, but if I buy a notebook and install Linux on it, my warranty is still intact, even though I replaced the bootloader. I've gone through that multiple times.
Click to expand...
Click to collapse
Comparing apples and oranges. You're partitioning and overwriting rewriteable Disk Space. This does not cause any damage. A better comparison would be flashing a modified bios on a videocard or motherboard which is ALSO NOT COVERED by any manufacturer.
When overwriting Read only memory, there is more risk involved and it takes skilled people to restore and repair. Software is specifically designed to work with the hardware contained within. This is also one of the reasons your phone OS may seem zippier than your PC.
I can completely understand why a company would not warrant a phone that's been messed with. It's difficult to narrow down the cause and eventhough some hardware failures are unlikely to be caused by unlocking your bootloader it can be difficult to determine. Then after they've spent time and money determining if bootloader unlocking is the cause of the hardware defect, the customer may not even want to pay to have it fixed.

exad said:
I can completely understand why a company would not warrant a phone that's been messed with. It's difficult to narrow down the cause and eventhough some hardware failures are unlikely to be caused by unlocking your bootloader it can be difficult to determine. Then after they've spent time and money determining if bootloader unlocking is the cause of the hardware defect, the customer may not even want to pay to have it fixed.
Click to expand...
Click to collapse
If it's obvious that the cause was a manufacturing defect, the software doesn't matter.
In any case, the warranty text, and the text on HTCDev.com are clearly stated, regardless of what is "obvious" to you. There is NO reading of the materials that indicates that the warranty is void, and there ARE people out there telling others that it would be covered.
The whole purpose of a pre-defined agreement is that everybody knows where they stand BEFORE entering into that agreement. Neither party can change the rules afterwards, or enact hidden policies without ensuring that all parties are informed. There are laws in the US and Canada for exactly this kind of thing. If the whole thing was solely up to the discretion of the manufacturer, there wouldn't be warranty agreements in the first place.

jimfunk said:
If it's obvious that the cause was a manufacturing defect, the software doesn't matter.
In any case, the warranty text, and the text on HTCDev.com are clearly stated, regardless of what is "obvious" to you. There is NO reading of the materials that indicates that the warranty is void, and there ARE people out there telling others that it would be covered.
The whole purpose of a pre-defined agreement is that everybody knows where they stand BEFORE entering into that agreement. Neither party can change the rules afterwards, or enact hidden policies without ensuring that all parties are informed. There are laws in the US and Canada for exactly this kind of thing. If the whole thing was solely up to the discretion of the manufacturer, there wouldn't be warranty agreements in the first place.
Click to expand...
Click to collapse
*Shrug*
"There are those who will insist on disabling S-ON purely to have full access regardless of security implications or to primarily promote specific tools and installation techniques that have taken the more convenient route of assuming all security is off. If a command line tool is deemed as inconvenient, developers can easily develop alternatives that would allow others to install their custom roms without having to alter their device’s Security-ON status. As duly noted in the accompanying email with your unlock_code.bin, please remember that unlocking your bootloader may void all or parts of your warranty and your device may not function as intended by HTC. Unlocking the bootloader is for development purposes only."
pulled that from FAQ on HTCDEV.com

exad said:
may void all or parts of your warranty and your device may not function as intended by HTC. Unlocking the bootloader is for development purposes only[/B]."
Click to expand...
Click to collapse
This language is vague, and feeds the apparent consensus on these forums that HTC will still honor manufacturing defects as long as it's obviously not caused by the unlocking.
The reason legal language is written the way it is, is to ensure that the terms are clear. If they want to make it known that it will void the warranty, they should use different language, such as "unlocking your bootloader WILL void your warranty and your device may not function as intended by HTC"
This ambiguity has led to incorrect information being passed on these forums and showing up in Google searches on the topic.
It sounds like you are misreading the purpose of my post as a "poor me" story. It is not. I am taking my lumps and getting my phone fixed elsewhere. I simply wanted to make sure that anybody else curious about the topic will find some clear information when they search, instead of finding the many other posts that state that the warranty IS covered.

jimfunk said:
This language is vague, and feeds the apparent consensus on these forums that HTC will still honor manufacturing defects as long as it's obviously not caused by the unlocking.
The reason legal language is written the way it is, is to ensure that the terms are clear. If they want to make it known that it will void the warranty, they should use different language, such as "unlocking your bootloader WILL void your warranty and your device may not function as intended by HTC"
This ambiguity has led to incorrect information being passed on these forums and showing up in Google searches on the topic.
It sounds like you are misreading the purpose of my post as a "poor me" story. It is not. I am taking my lumps and getting my phone fixed elsewhere. I simply wanted to make sure that anybody else curious about the topic will find some clear information when they search, instead of finding the many other posts that state that the warranty IS covered.
Click to expand...
Click to collapse
Unfortunately, while I whole heartedly agree that more people should know this, I doubt many will find this thread before it's too late.

if the device is s-off, the tampered message can be removed, ruu can be installed, the s-on flag can be set again, and the bootloader can be re-locked. That would remove any trace of root or unlocked bootloader.

I sent my devices back relocked, ruu'ed to the tampered flag was removed, and s-off for a microphone problem and HTC fixed it under warranty.

I think it depends on country, but in the end if you believe HTC/telus is breaking a contract or other laws you should get a lawyer and prove your point.
In Australia, where I live, the warranty is from the place of purchase and extends for a length of time that can be reasonably expected for that device.
Manufacturer warranties are not law and are purely given by manufacturers in good faith. If I buy from Telstra, Telstra must give a warranty and the warranty at least extends for the length of a contract the phone was puchased with eg 2 years.
Telstra having arrangments with HTC to fix warranty issues is upto Telstra and htc, it has zero to do with the customers statutory warranty from Telstra that is covered and protected by Australian consumer law.
Telstra can not void the devices warranty based on unlocking the bootloader.
Similar Harvey Norman's cannot void based on a void sticker over a screw being broken on a tv set.
Sent from my HTC One XL using xda app-developers app

ImagioX1 said:
I sent my devices back relocked, ruu'ed to the tampered flag was removed, and s-off for a microphone problem and HTC fixed it under warranty.
Click to expand...
Click to collapse
I'm about to relock my phone, apply the ruu files and send it in for warranty. I was wondering if there is a thread to a proper proceedures in doing so? More to the point what you did with removing the tampered flag. If you were successful then would you mind giving more advice as to how.

Aren't disclaimers about our voided warranty posted all over forums?
Sent from my One X using xda app-developers app

dethpikil said:
Aren't disclaimers about our voided warranty posted all over forums?
Click to expand...
Click to collapse
They also say your phone might experience explosions of puppy kisses. What is said on these forums has no bearing on warranty status in any country.
At best they are advice related to warranty status as the dev understands in their own country.
I think in most cases it is based on what is understood to be the case in USA. A country known to offer very little consumer protection.

WARNING, Telenor did a 180 degrees turn!!

Hello,
from the positive atmosphere and attitude that they showed and the feeling of being on "our", users side, I'm sadly reporting that when it came to show it was just steam blowing from their ears...
They are just like everyone else, nothing special. Just another greedy company that does it's best to avoid any real responsibility and as long you are a paying "sucker" and make money tick, it's all fine. But hey, ask them for help and they will rather kick out your, no matter if you have 8 numbers/phones or not.
So when/if you try to lean on their words they do everything it takes to avoid ANY RESPONSIBILITY whatsoever and are rather getting rid of customers then take up a fight.
Because in their eyes, what are you? Just another sucker of their 180 million customers. Does this reminds you of any other company?
Yeah, pretty much all. You can be a customer for 10 years but don't you dare causing trouble.
I'm sorry that I raised your hopes for nothing. We are in the end on our own. But then, together we are still strong! :good:
I think I will start to make a list about all the cowardly companies we should avoid in the future and premier those who really are on our side and those who just pretend but when it come to show just push all responsibility away.
/Abs
I talked with Telenor today since I did a search about their policy to rooted phones but didn't find any and I asked them what their warranty covers.
It seems as long as you don't touch the radio-part and by that meaning that you don't make a mess in their network and that your phone is bricked because you flashed something wrong, their policy is that they don't care if you are rooted, have a custom rom etc.
I have it confirmed in an email from a representative from Telenor. So I think this is very good news, because we can skip the Triangle-away if we get a hardware problem or any other warranty issues that is not connected to the software.
No more setting back flags to make it "look" untouched. He only asked that if we could, flash it with Touchwiz to make it easier for the people repairing the device.
Of course, here comes the worm. How can you prove it's hardware or software? Well, that is a problem, but I guess as long as you don't overclock as crazy you are safe.
At least I feel a lot safer knowing this. Don't know the rules of the other providers though but I think that you should take a look at their fine-print and call them.
As I stated before. We have a strong Consumer law here compared to USA. This would probably mean that tripping the Knox flag is not an issue in Sweden.

absolon_se said:
Hello,
I talked with Telenor today since I did a search about their policy to rooted phones but didn't find any and I asked them what their warranty covers.
It seems as long as you don't touch the radio-part and by that meaning that you don't make a mess in their network and that your phone is bricked because you flashed something wrong, their policy is that they don't care if you are rooted, have a custom rom etc.
I have it confirmed in an email from a representative from Telenor. So I think this is very good news, because we can skip the Triangle-away if we get a hardware problem or any other warranty issues that is not connected to the software.
No more setting back flags to make it "look" untouched. He only asked that if we could, flash it with Touchwiz to make it easier for the people repairing the device.
Of course, here comes the worm. How can you prove it's hardware or software? Well, that is a problem, but I guess as long as you don't overclock as crazy you are safe.
At least I feel a lot safer knowing this. Don't know the rules of the other providers though but I think that you should take a look at their fine-print and call them.
As I stated before. We have a strong Consumer law here compared to USA. This would probably mean that tripping the Knox flag is not an issue in Sweden.
/Absie
Click to expand...
Click to collapse
Lets have this kind of documentation out in the open :good:
So why not post the e-mail from Telenor so other people can use in case of any dispute

Removed cause it was a blatant lie.

absolon_se said:
I leave out the header and the sender:
Ifall din/dina mobiler går sönder eller blir defekta på grund utav din egna systemförändring/ändring så kommer våran försäkring som du har tecknat hos oss inte att vara giltig längre.
Dock om telefonen/telefonerna går sönder eller blir defekt utav en annan anledning som inte har att göra med någon form av egen förändring av mjukvaran så gäller dina försäkringar precis som vanligt.
Click to expand...
Click to collapse
Nice ... If any hardware component get faulty, your covered no matter what state your firmware status is.
I think this is common for all EU countries :good:
Maybe a bit like "My car insurance will cover any faulty physical parts, even if I don't use a seat belt when I drive ...".

Lie. The top was as hollow as Swiss cheese and it felt like talking to an eel.

Good stuff
Bra jobbat

not unexpected, but i had hopes for a while atleast..
sharing this
maybe it is so in Norway too then, but then again, i havent had any problem i couldn't fix with any of my previous samsung phones.
And hopefully this will apply for my gs4 aswell.
anyway, thanks again for sharing neighbour

pzayx said:
thanks for sharing this
maybe it is so in Norway too then, but then again, i havent had any problem i couldn't fix with any of my previous samsung phones.
And hopefully this will apply for my gs4 aswell.
anyway, thanks again for sharing neighbour
Click to expand...
Click to collapse
I made a Poll some days ago ... link ... and nearly 150 persons (67%) have KNOX 0x1.
I think we will get a lot of feed back in near future, when people need repair.
At the moment some get repair without any question asked, and other is denied repair